South Salem Pet Supply

Negative experience: This used to be my go-to pet store for dog food. The employees used to be friendly, informative and helpful. It’s pricey, but the customer service used to be outstanding, so there was value. That is no longer the case. The staff doesn’t greet customers coming into the store anymore and ignore them when they’re shopping. I was completely ignored while walking up and down the aisles looking for a specific brand of dog food. Not one employee offered to help. There was one other customer in the store and all five employees were standing at the registers talking to one another and ignoring the sales floor. I want to do my part to keep local, small businesses in my area, but I can’t see paying more for being ignored and unappreciated as a customer and paying more for the “privilege.” I’ll be taking my business elsewhere.

Fantastic experience: Really awesome store. Stellar people work there. Ash was great and helped me troubleshoot some logistics/supplies for a rescue. Highly recommend

Fantastic experience: This is by far my favorite place to shop for my pet supplies. Great selection of food and accessories for my cat. The staff is absolutely fantastic, with lots of information to share. Check it out today!

Fantastic experience: Helpful, knowledgeable staff. Great selection on high quality dog foods, including brands I can’t find at other pet stores.

Fantastic experience: We love this store! Every time we bring our Shiba Inu Jake into the store, Emma & John treat him like a rock star! Exceptional service.

Negative experience: Not going here anymore due to the ideological propaganda on display.

Negative experience: I am writing a review about this because it is not the first time it has happened in this store. On the plus side, the store is clean, and well-stocked with quality food and pet supplies. Most of the time when I go in, I have a great experience. On the downside... some of the staff. I have a rescue dog that has required a great deal of work to socialize and train. Sometimes when I go into this store, the staff is so focused on pushing their agenda that they do not listen to me, as the handler, as to what is correct for interacting with my dog in training. It happened again, today. I don't know why my dog was more anxious than she has been in months. It was unexpected. After we entered the store, she was whining and barking. Not her norm, at all. By the time I got to the back corner of the store, she was panting. So, I decided to grab what I absolutely needed and leave asap. When I walked back to grab the other thing I needed, she became even more agitated and was lip licking and yawning. Then we add the clerk. She walked right up to my dog with all this going on. I told her she was making the situation worse, and she informed me that she needed to go that way. Well, it's not like the aisles in this store are very long. I don't think she would die if she went back and walked down the next one to get back to the check stand. But she pushed through, definitely adding to my dog's agitation. Then she came back and asked if my dog could have a treat. In the meantime, I had asked my dog to sit and stay and was attempting to get her to relax. The woman comes barreling back with salmon jerky. I asked her to please not come towards the dog. So, she sticks her hand out with the jerky, my dog breaks, she gives it to her and starts telling her what a good girl she is. Who knows how many training sessions it will take to fix that? When I reacted, she said, "Well I asked if I could give her a treat!" No, you didn't. You asked if she could have one. Big difference. There is a process that I have worked on with my trainer to get my dog to be able to wait politely and take things gently from people. Ignoring my requests as the dog owner is rude. Thinking you know more than the person who works with the dog every day and has put in the time is arrogant. Rewarding her for breaking a stay is totally disrespectful and just makes training harder. While I prefer to support local business, I will not be returning. This is not the first time this has happened to me in this store. It will, however, be the last. I have never had this happen at other pet stores.

Fantastic experience: Welcoming and helpful staff, great selection, great prices! I never have to think twice or do extensive research about what I buy here (unlike larger chains) because they only carry safe, high quality products.

Fantastic experience: Heading out of town on a work trip, needed to grab some supplies fast for my cat. Walked up to the door at 6 PM, Kyler was just locking the door. I asked if I could grab a few things real quick, he welcomed me in and did not make me feel bad at all for getting there so last minute. I’ve been there, not fun when a customer keeps you a little bit late, so it really is appreciated when people go out of their way to show kindness. Kyler even helped me grab all the supplies I needed, answered my questions, and help carry my things. *** to the owners of South Salem pet supply, give Kyler a raise!!!!!

Negative experience: It's a catch 22 because they carry difficult to find products, but something's lacking. First, I went to purchase a vet recommended cat food, it's expensive. They carried singles, packs of 12qty and packs of 24qty. Any experienced consumer can tell you that the more you buy of something the better price you'll get.... Their 24qty pack is more expensive than purchasing two 12qty packs. I read EVERYTHING on both packs because I thought I had to be missing something, but no. Second, I'm waiting at checkout, there's 2 cashiers working. I notice that they both asked their customers, unprompted, for their phone numbers. I can only conclude that the store has a reward program...right? It's my turn, the cashier gives me my total... Confused I asked "does your store have a rewards program?" She looks back equally confused and says ".....no" Now we're staring at each other for what seemed like much longer than it probably was. I start to doubt what I had heard, or maybe both cashiers had simultaneously hit on their customers. Either that or this cashier is lying about the reward program. Either conclusion is insane. I paid and left, pointless, on many levels.

Fantastic experience: We found some neglected and abandoned new born kitties, but I'm ignorant in the ways of the cat, one of the nice young ladies working there helped me get the things we needed to get them cleaned up and fed, and gave advice on how to find a foster home for those little guys. They are safe healthy and have a home, thanks to her customer service.

Fantastic experience: I purchase 99.9% of our pet supplies at South Salem Pet Supply. They have what our pets need and the staff is exceptional. The vibe in the store is great. I enjoy seeing customers bringing their dogs in with them. After all they are the real customers!

Fantastic experience: Such a fun store! My dogs always get spoiled here! Have great deals.

Fantastic experience: Best place to go for all your dog and cat needs. The staff is well knowledgeable in everything the store sells. Have a question? Just ask! Thinking about trying a new food? Ask! Sometimes they have samples to try your pet with prior to purchasing a big bag. All my grown children and myself will only shop here

Fantastic experience: David at South Salem Pet Supply knows his stuff! I was in a big hurry, and he gave me quick, great advice!

Fantastic experience: My absolute favorite pet supply store! All of the employees are kind, personable, and knowledgeable. I drive from West Salem despite Mud Bay & Pet Etc. being significantly closer.

Fantastic experience: Very friendly, great prices and a local business. My go to shop for all pet needs.

Fantastic experience: Friendly staff and reasonable prices

Fantastic experience: Love the staff, there always so wonderful and helpful!

Fantastic experience: Good selection, stuff that wouldn’t be in your average pet store (pet smart, petco). Staff were all very nice. Good clearance section too.

Positive experience: Friendly and helpful.

Fantastic experience: Went in for a doggy backpack to carry my dog around while hiking, grabbed a size small thinking it would fit and before I bought it the gentleman there asked if I wanted to try it on before buying it, good thing he did because I needed a size medium! Super friendly staff, love going there! Thank you to staff!!

Fantastic experience: Staff was very helpful. David helped us get everything we need to get started with our new puppy!

Fantastic experience: I appreciate this store so much ! I had picked up some kibble for my pups & the flavor didn’t sit well with my dogs stomach & pet supply had no problem returning the kibble and replacing it with a familiar flavor. Thank you Pet Supply !

Fantastic experience: Very helpful and friendly staff.

Fantastic experience: Very nice place and helpful staff

Fantastic experience: This is a very nice pet store. They always have what we are looking for and the employees are very helpful and friendly.

Fantastic experience: Great selection of cat products. They have heard to find varieties of litter and special treats.

Fantastic experience: Nice people they really help you

Fantastic experience: Huge selection and reasonable prices, I was pleasantly surprised after seeing the prices and selection at other local pet stores around here.

Fantastic experience: The employee that I was talking with was knowledgeable and very friendly. They have a wide variety of foods, treats, toys and anything else you could imagine for your furry friend.

Fantastic experience: LOVE the fact that they have Stella and Chewys dehydrated pet food!

Fantastic experience: Super helpful staff! Great local product options.

Fantastic experience: Always friendly and helpful

Fantastic experience: Friendliest staff!

Fantastic experience: Good prices and a great selection.

Positive experience: Very cordial staff.

Fantastic experience: Salem Pet Supply rocks

Fantastic experience: Lots of options, helpful and knowledgeable workers, well laid out pet friendly store.

Positive experience: Not open on Sunday's which is annoying when you work 9-5 Monday through Friday.

Positive experience: This store has everything for my dog. Cow ears came back so I stocked up.

Fantastic experience: Great staff and prices!

Fantastic experience: Huge variety of food choices for the dog, and very friendly service.

Fantastic experience: Always a fantastic experience. Stellar customer service. Very knowledgeable on products and services and best of all - they love your pets!

Positive experience: Always great service and great selection of pet products!!

Fantastic experience: Plenty of staff to help you find what you are looking for. Huge selection.

Fantastic experience: Great place

Fantastic experience: The staff are always eager to help, they are very knowledgeable about the products they carry and always have helpful suggestions.

Fantastic experience: Great people work there

Fantastic experience: Very knowledgable and friendly staff. Store has a lot of choices for healthy dog and cat food as well as supplies.

Positive experience: Friendly staff and the only place to get a particular pet food that the chain doesn't carry

Positive experience: You can tell the employees don't really care about animals.

Fantastic experience: They helped me fit my dog's new harness, the staff are great! The prices are good and you can get bulk pricing as well for certain items. Definitely recommend this to the larger chain pet supply stores! Take your pet in with you! Thank you!

Fantastic experience: Great personnel, local business, great shopping.

Fantastic experience: Super cute premium pet food store! I know my brands from working at a pet store similar in my state! If I were to live in Salem I would shop there for my pets all the time!

Negative experience: Not really a "pet supply" store. Strictly for cats and dogs. They have a wide range of foods and treats and toys though for them. They are very expensive compared to any other pet store, although they do have an option on many foods to get the 12th bag of food or 10th bag for free. You can also bring food back and get a different kind if your cat or dog dont like the food or if it isnt a good fit for them. They have cats and kittens for adoption sometimes but they always look like they have kitty colds and look and feel dirty

Fantastic experience: I have been going to the south salem location for the past year and a half due to the excellent customer service Alyssa has provided me and my mom on our pets. Alyssa has been very informative and very knowledgeable on which foods and basically anything we have needed for our pets. I am very thankful she has provided the needed knowledge for our dogs and cats. Yesterday when me and my gf went in for food for our cats Alyssa as tremendous as she is. Already had the treats we wanted prepped for us. She is a huge asset to the company. Pet supply overall is the best choice for pets due to the understanding of your needs and local.

Fantastic experience: I have two wiener dogs. One of them just passed which left the other one completely lost, heartbroken, and with severe anxiety. I went into pet supply with my dog to find something to make her feel better. The employees were BEYOND helpful and extremely sweet. If I could give them more than 5 stars I would. They were so supportive and really made a difference in this rough time.

Fantastic experience: Super friendly and willing to carry a six foot tall cat tree to my car for me, and play reverse jenga to get it in there. Clean, fresh-smelling store. Always happy when I come in, and even showed genuine concern and gave words of wisdom when I mentioned one of my darling kitties passed away.

Fantastic experience: I love going to South Salem Pet Supply! I am always welcomed with a friendly face and a hello. Employees are knowledgable about the products and they will do special orders for you if needed! Ky is always in a good mood and is extremely helpful with customers!

Fantastic experience: Good quality products, friendly and knowledgeable staff!

Fantastic experience: The sales persons are knowledgeable and helpful. The store carries great quality merchandise.

Fantastic experience: They are very friendly and knowledgeable.

Fantastic experience: Great people who are knowledgable and care about my dogs needs. Love this place!!

Fantastic experience: Great selection. Process seemed fair market. It was clean and staff engaged us quickly with smiles.

Fantastic experience: The employees here are so friendly and knowledgeable!

Fantastic experience: Great dog & cat food etc. and Awesome people

Fantastic experience: I went in looking for food for my dog who was recently diagnosed with diabetes. They were extremely helpful. Turns out they have training classes for thier employees. I am very impressed.

Fantastic experience: Employees were super helpful with infor.ing me about sales and what products would work best for what i need.

Positive experience: Nice people. Good selection. Kinda pricey.

Fantastic experience: Great selection (at least for cat supplies!) Also, staff is always friendly, welcoming and knowledgeable. Great store!

Positive experience: Friendly and quick service. Fair prices on food. Only has pet stuff for dogs and cats though.

Fantastic experience: Went in for a bark collar. Super knowledgeable staff and reasonable prices compared with Petco.

Fantastic experience: These guys love their customers! thank you!!)

Fantastic experience: Always friendly & quick to help! :)

Fantastic experience: Great lil pest supply store very pet friendly. To our lil pups. Their assoc. Megan was very helpful and a real pleasure to deal with. Will shop from there now. Love it

Fantastic experience: This place definitely stands up to PetSmart and Petco they have everything!

Fantastic experience: Very nice employees and clean store.

Fantastic experience: Great friendly staff

Fantastic experience: Knowledgeable manager. Extensive pet food needs. Willing to carry to your car. Clean & always stocked. Pets are welcome.

Positive experience: Friendly store, great selection, knowledgeable staff.

Fantastic experience: Nicest people in any store. My dog goes crazy when she sees we are going there. They always remember her name and give her lots of tummy rubs.

Fantastic experience: This is a local company that has a far greater selection than the chain stores. The largest selection of high quality dog foods I've ever seen. The staff is friendly and knowledgeable.

Fantastic experience: Staff are knowledgeable and helpful, they have a broad range of foods that are high quality and accessories to keep your pets happy and healthy.

Fantastic experience: NICE GUYS AND VERY KNOWLEDGEABLE AND CARING ANSWERED ALL MY QUESTIONS ALL 100 OF THEM, 'THANKS GUYS KEEP UP THE GUYS WORK!!'

Fantastic experience: Best pet food in the city!

Fantastic experience: Great staff and selection! Very knowledgeable!!

Fantastic experience: Love this place, they carry the best lines of cat food and tveir knowledge on the products they carry as well as cats in general is impressive. Nice loyalty discounts as well.

Positive experience: They were very helpful choosing the best products for pets needs and not necessarily the most expensive ones. Also Jeremiah was very nice and helpful with a return. Friendly and helpful staff. Will return again and again for knowledgeable help.They also adopt out cats from Salem Friends of Felines (that we enjoy donating our household and clothing items to their thirft store and main adioption center).As l no longer go to my old vet, l asked for any good ones they'd heard of and they gave me a couple of award winning and top reviewed ones! Thanks SSPS! :)

Fantastic experience: Friendly service and decent prices. A much more pleasant shopping experience than some of their much larger competitors.

Fantastic experience: Friendly staff willing to help customers with their needs

Fantastic experience: Great place

Fantastic experience: Huge selection. Definitely will return.

Fantastic experience: The staff are very knowledgeable and the place has great prices and other things other pet supply stores don't have.

Fantastic experience: Clean store, great selection, reasonable prices and excellent, friendly and knowledgeable staff!! Highly recommend! ❤

Fantastic experience: Great place to shop for my pets

Positive experience: I love how many local products they carry, and super friendly staff

Fantastic experience: Very helpful staff. They helped me find what I was looking for and offered advise on other products for my cat. Prices are very reasonable.

Fantastic experience: Great the lady was very very helpful

Fantastic experience: Finest pet store I've ever seen! No exaggeration; the employees are the best, and the quality and prices are the best.