Lancaster Family Health Center at Beverly

Fantastic experience: Muy buen servicio y muy amable el personal

Positive experience: Friendly service and great explaining of medical terminology that I didn’t understand. Thank you for setting my understanding straight!

Negative experience: No me gustó la actitud de la doctora la doctora morena qué me atendio

Fantastic experience: Really nice everybody and fast very detail on everything that’s has to be done and it’s happening

Fantastic experience: Buena atención exelente servicio

Fantastic experience: Workers are so kind and very helpful and show care for the patients. I feel great of the decision making on taking my son there. I love his Dr: Rice she’s amazing! Thank you to all the staff who helped us

Fantastic experience: Very professional visit Dr Chandler is awesome she kind compassionate and listens to you and takes the time needed to see you are doing well... absolutely adore her

Fantastic experience: Muy buena atención ,todo su personal son muy amables

Fantastic experience: Un exelente servido creo que por mucho tiempo no avía tenido una doctora como la que tengo en este momento es una exelente doctora

Fantastic experience: Bueno buenas

Fantastic experience: My appointment was 1 o'clock Thursday the Feb 6, Dr Rice wrote prescription for prednisone today's Friday still no prescription at the Lancaster family health pharmacy not happy!

Positive experience: Son muy amables y te atienden rápido

Fantastic experience: MARILU ROSAS FUE MUY PROFESIONAL Y TODO EL PERSONAL MUY AMABLE GRACIAS.

Negative experience: Do not go here for mental health or well any services. The primary care I had did not take my pain seriously and after seeing someone else found out I needed a hysterectomy. The mental health provider Stephanie whatever is absolutely incompetent with scheduling! I work as a scheduler and if I performed as terrible as her staff I would be fired. The fact you can't actually make an appointment with reception is insane, you have to leave a message and then get a phone call back. I left a message on a Friday and I didn't get a call back until Wednesday. I just feel like with mental health maybe we should move with a purpose in our life. I'd rather go off of all of my medications and end up in the grippy sock Ward then see these people again. Just going to add that years ago they told me it wasn't common practice to ask a woman what gender provider they want while they're inspecting your vagina. Hope these people have the day they deserve.

Fantastic experience: Excelente servicio,desde que llegue hasta que salí de ahí gracias.

Fantastic experience: I recently had an appt with my pcp Andrea Nunez, she listens, she cares and she is consistent. I have a disabling chronic illness and appreciate her care.

Fantastic experience: Exelente atención !!!

Fantastic experience: Servicio amable y no fue muy tardado.

Negative experience: I had a telehealth appointment that nobody showed up for. When I called to let the office know, the reception told me that nobody showed because a cat scratch is not a reason for workman's comp, I was not seeking workmans comp. I was concerned about ear pressure, air travel and I had ALSO reported the cat scratch while on the job. But for a reception to tell me that a cat scratch is not a reason for workman's comp was out of line and unprofessional. Especially considering my doctor was more concerned about the cat scratch than she was the ear pressure, the nausea, and the fever... I was given a heavy duty antibiotic. My doctor followed through and I'm glad we had the appointment.

Positive experience: Buena atención de parte de la doctora Alexandra Sabella y todo el personal sobre to que es una clínica bilingüe eso ayuda mucho la comunidad latina hispana

Positive experience: Muy amables y rápido para atender

Fantastic experience: Doctora Núñez muy amable comunicativa y comprensible me ayudó me escuchó y me dio el tiempo que necesitaba.

Fantastic experience: I highly recommend this hospital clinic. The psychiatric clinic/ doctors are amazing & knowledgeable in their medical neurology practices. The front staff are quick to answer my neurobiological questions regarding my medical condition. I am fortunate to have an empathetic medical team that are willing to go the extra mile regarding my health questions.

Negative experience: Had a seizure at work and my doctor here refused to write a letter to let be get back to work. She gave me the run around for 3 weeks refusing to sign it now I missed out on an entire paycheck and am gonna be homeless because of it. Be very wary on going here as a patient.

Fantastic experience: I had a good visit ☺️ was very happy with nurse she answer all my questions thanks

Fantastic experience: Very attentive doctor, her willingness to listen is amazing

Fantastic experience: I love Mrs Chandler she amazing and her nurse is too

Fantastic experience: En general atienden muy bien, aunke aveces las citas de emergencia las programan con varias horas como cita normal, pero bueno me imagino ke el sirtema hasi esta programado, la mayoria de los doctores y doctoras son excelentes y muy pacientes , tambien la mayoria de las asistentes te atienden bien.

Fantastic experience: Muy agradable y muy satisfactoria el trato que medio la enfermera de nombre Maria tiene una actitud muy bonita y paciencia me hizo sentir escuchada y comprendida porque hoy en día no todas te tratan así muchas veces son muy frías pero ella y la doctora un trato humano como debe de ser

Fantastic experience: Muy buen servicio y son muy amables

Fantastic experience: My doctor is willing to listen and go over issue. Is rite on it to get a referral out.we keep each on on track. She is better than my last doctor.who said it is all in your head...

Fantastic experience: Me sentí muy confortable y la Doctora es muy profesional,

Fantastic experience: This is an excellent clinic . Team work together and help our people to get better.

Fantastic experience: I am always treated with dignity and respect by all staff. The medical providers take the time to thoughtfully answer all of my questions. I usually hate going to the doctor, but I am way more consistent seeking both preventative care and medical treatment because of how comfortable they make me feel. I consistently recommend Lancaster Family Health at Beverly to friends needing to find a medical provider.

Positive experience: It's taken some time to develop a good working relationship with Lexie but now that we have it established, I couldn't any happier to have her as my provider. She validates my concerns and goals on a regular basis.

Fantastic experience: Dr.Andrea Nunez Morales is a very kind and considerate doctor, she was helpful for me.

Positive experience: Me atienden con profesionalidad y respeto. Y me ciento muy cómoda cuando voy a mis chequeos médicos.

Negative experience: Ok! So where TF do I start!? 1) The lack of care is concerning since this is supposed to be a clinic that claims "we are family" yet they hold their patients to high standards and not themselves (if you accidentally miss an appointment they will send you a threatening letter, but they can have providers who are 30 minutes late to your appointment with no accountability there!! What a joke!) 2) Getting emails, calls returned is a joke. You cannot get urgent questions answered until you book an appointment (which can be weeks out), better hope your health isn't declining or you'll have to wait weeks just to get taken care of! They will assign a stand in doctor to answer your questions if it's life threatening but that provider won't know your history and won't be able to fully help you, leaving you feeling helpless with questions unanswered. I mean obviously right? The Dr is a stand in! They don't know your history and will provide solutions that don't fit your situation. So yeah. I'm over it!!

Fantastic experience: La doctora muy Amable he igual su asistente gracias

Fantastic experience: The staff is friendly and efficient. The wait was only 5 minutes after check in. McKenna Chandler was excellent. She was thorough and listened well to me.

Fantastic experience: Maria and Mckenna where extra lovely and empathetic, really helpful, thank you so much.

Fantastic experience: Loved Doctor Bjai Rice , she was the sweetest person for meeting her for the first time

Fantastic experience: Nice. / And to the point ☝️ would love to see her again..

Fantastic experience: Dr. Nunez Morales is such a kind and considerate doctor, she’s genuinely seems to care about helping me, thank you!

Fantastic experience: Atención rápida y muy amable Gracias Doctora por su información. Con la aplicación de My chart es ahora mucho más facil hacer citar y tener los resultados de laboratorio.

Fantastic experience: I have written a lot of reviews for this place . The reasons for that is in the past when I wrote a review I did not think it would matter but I hoped people would read them and hear the pros and the cons . It is easy to write something fueled by emotion but that served no purpose. I have been seen by multiple providers here some good, and some all right but when I was introduced to Alexandra Sebela I was taken back. She will listen to you and is willing to put in the work to assist you but at the same time if you come to an inpass you can jave a conversation with her and find a common ground. I have been with Alexandra since my child was 4 he is 12 now and she has earned my respect. I trust her counsel and she is willing to help you as a person but also with your rights as a human. She has helped me more than any other PCP has in my 44 years of life. Not only with a quality of care that has made my life 1000 times better but won't B.S me when stuff is going to be hard, and I appreciate her for that. She is a true gem and I hope lancaster family health understands what an amazing PCP they jave in there Org. If she ever went anywhere else I would follow her because when I think of quality care, and quality of life I know Alexandra S will be in my corner. A little about myself ( Tourettes, PTSD, and a list of other issues ) she does care and is willing to put in the work for a person. Thank you Alexandra! You are amazing.

Fantastic experience: Atienden muy bien, son todos muy amables siempre te tratan con respeto y contestan todas mis dudas

Fantastic experience: Exelente atención !!!

Fantastic experience: Great experience

Fantastic experience: El personal es muy amable te hacen sentir que deverdad les importas la doctora Andrea es una persona tan agradable que yo asta la siento como parte de mi familia gracias doctora por ser tan buena con todos sus pacientes que dios la bendiga gracias por entendernos y cuidar de nuestra salud

Negative experience: Ya no hay doctores ami desde que se fue mi doctora día que es una doctora excelente ya no es lo mismo no tengo doctor , el servicio ya no es igual que antes tengo pidiendo mi medicamento desde hace 2 semanas y no me la rellenan esto es horrible llame y la muchacha dice que no vio nada de pedido , entonces las que me atendieron no hicieron su trabajo bien los doctores son buenos pero las recepcionistas se les olvida mandar las órdenes de los medicamentos

Positive experience: Asking for long term prescriptions is always a problem. I can get 90 days of regularly taken RXs by going to mail order. I asked for 2 RXs to be done that way as it has been done in the past that way. I went to pharmacy today to get 1 I was notified was ready and I had 2 more that weren’t ready so I sat for 1 1/2 hours to get the 2 and they both were regular RXs I had from mail order with no copays and there I got 30 pills each! I paid more money and time if my ongoing request had just been honored! SO yes I’m a bit annoyed when each had been sent to mail order before!

Fantastic experience: Buen servicio solo que aveces tienes q esperar bastante por cita y más si eres nuevo el laboratorio super bien y accesible

Fantastic experience: I found Deborah very helpful and sweet, she gave me good ideas to destress.

Fantastic experience: Good place great job and high quality professionals love it

Fantastic experience: Mi experiencia fue muy buena ,son amables te atienden ala hora y te explican muy bien para mi se merecen cinco estrellas

Fantastic experience: McKenna was great! She really made me feel listened to and was able to answer all my questions.

Positive experience: I feel like one of those people that just don't get paid attention to so I suffer in pain barely get any help trying to get some kind of pain management going on I have plenty of reasons on my record explaining why I need to be on pain meds I just got approved for 21 pills of Oxycodone they tell me I'm supposed to take it twice a day and taking it at least three to four times in the day cuz I hurt that bad because of the dose of your days and gave me only 5 mg even an hour or two after I take that my pain level is still about a six maybe a 7:00 depends if I go to the store some days I don't because my body hurts especially my foot so I don't know what we can do about an increase or being acknowledged that I got to take them more than twice a day try to explain that to the doctors and it feels like I'm just being ignored then if I get mad I get nothing because I'm rude it's only a one-way I have a two-way situation I'd appreciate if I can get some more acknowledgment with what's going on with me

Positive experience: Hola ,una pregunta cuando me taca haser el papanicolao? Gracias

Fantastic experience: McKenna Chandler was great! She was very through and answered all questions we had.

Fantastic experience: En esta clinica tienen los mejores docotores. Atienden bien y curan nuestras necesidades de salud. Estoy contento de ser pasciente de esta clinica familiar.

Fantastic experience: Excelente atención, desde recepción, enfermeras y doctoras, la verdad muy amables siempre sonrientes con una alegría, nos hacen sentir muy queridas, hablando muy bien nuestro idioma para entenderles la verdad que me gusta este lugar y lo recomiendo ampliamente

Positive experience: Yo tengo 80 y tantos y tuve que cambiar mi horario de una cita y les mande un texto y me ayudaron. Me gusto lo fácil y practico que fue cambiar el horario de mi cita.

Fantastic experience: I get great service here. The staff make me feel respected and cared about. I love the provider I was recently assigned. Her name is Constance Barthel. Unfortunately she's only a temp here. A positive experience.

Fantastic experience: Maravillosa encontrar doctoras empatía a amables que entienden al pasiente difícil pero la doctora. Lo hiso muy buena experiemcia

Fantastic experience: Increíblemente amables y se preocupan por atender de la mejor manera 100% recomiendo este lugar

Fantastic experience: Dr.Andrea is really nice she always been a great doctor for me SHE IS THE BEST!!

Negative experience: If your business is listed as open at 7:30 a.m. I do not expect an answering service at 7:37 a.m. FIX IT

Negative experience: Horrible across the board

Negative experience: The lack of care is astonishing. Not really though. I have been there for more than 3 years and I will never be going back. They don’t call you back or answer your messages for over a week even if it’s urgent. They offer no pain relief for anything. I would not trust them with my medical care ever again. I love American health care.

Negative experience: They are the worst

Fantastic experience: Every Provider in this office (Beverly Office) is very professional including staff, and to top it off they make you feel like your issues matter and they do the best they can to help you. I love being a patient at this office. Thank you for your service.

Positive experience: I miss doctor sylvia:(

Negative experience: Today I had an appointment for a possible UTI. The medical assistant had me get on the scale and weigh in, and the scale was 90 pounds off of what my weight really is. The medical assistant was about to record what the scale said, and I told her the scale had to be wrong since I had a doctors appointment earlier this week and it was 90 pounds different. She then looked at her laptop at my past weight and said “oh you are right!” She then took me to another scale and weighed me there. When we got into the room, she proceeded to take my blood pressure while I was wearing coat. It read 80/60!! She recorded it and Asked if I was feeling alright. She didn’t retake it or anything then. When we went to take the urine sample she said she would stand right outside of the door and wait for me (the door did not lock). When I finished and came out she wasn’t there. So I stood and waited for five minutes until she came out of another room and asked me “oh, done already?” The doctor who saw me (Erin) was extremely friendly.. however she prescribed me 2 medications, one for a UTI and one for a yeast infection without even knowing the results of the urine sample I gave! I thought that was a bit odd.. At the end of the appointment the medical assistant returned to check my blood pressure once more. (Without my coat on) This time it was in the normal range. Overall, I was a bit unimpressed. I feel like the medical assistants should know how to properly record vitals. It made me wonder how many times the wrong vitals get recorded at this clinic.. the scale is 90 pounds off.. and they recorded my first blood pressure results instead of the second blood pressure results.

Fantastic experience: I’m an interpreter and today was the first time there today. I must say I left so happy the way staff works with everyone there , especially observing how well they treat their patients. It’s so refreshing so to witness such compassion and kindness , especially during these trying times. From the front desk , to the medical assistant to Erin Steiner, i give a hands down 5 star review!!!

Fantastic experience: Very pleasant experience with this office over the past 3 months. My doctor is real receptive to my wants and needs. Check in process is always quick and easy. When I have called to have referrals sent out they are quick to do so. Overall I have no complaints.

Negative experience: I have a young lady living with my family who goes through LFHC for medical care. She's called repeatedly to get a print-off from her medical record showing that she has a diagnosis. It's been days and they haven't returned her call yet. On a side note, maybe pointing out that it's 'women led' when it's service is so poor isn't wise. Humorous maybe, but not wise.

Negative experience: Mal servicio , no brindan información mal genio para atender

Negative experience: I've always had terrible service. The pharmacy employee's are rude. The doctors dont care about patients time, I waited 30 minutes after seeing the doctor to see my "nutritionist" because they were all talking instead of taking care of patients. I didn't even finish my appointment because of how long they took to do their jobs.

Negative experience: Had a root canal done. 3 months later, it still hurt and bad. I had no insurance payed $300. Went back, they sent me to another dental office.

Negative experience: Absolutely the worst experience I have had with a medical clinic. Daniel Jeffery, PA-C Is a joke. Been going on 3 days I've been waiting for him to review my xrays and let me know if can return to work or if I will need to miss more time after several calls and 2 visits to the office and many "notes marked urgent" still he hasn't taken what cant be more than 5 min to look at my xrays and write a quick note to my employer. I have requested they give me a new provider to see if this resolves the issue or if the entire clinic is a joke I would not reccomend this place if your insurance will allow to go somewhere else please do I will be looking for a new clinic soon as my xrays get reviewed if they ever do

Positive experience: This place is wonderful my boys dr. Is awesome they love him and the visit went really smoothly. Also they gave my kids a large bouncy ball before we left.

Negative experience: This is the WORST medical office I have ever had the misfortune of dealing with. Not only is the staff completely incompetent, but any promises of referrals to specialists or basically getting any kind of real help at all, is nonexistent. If this wasn't one of the only options for clients with OHP, I would have found another clinic by now. I would NEVER EVER recommend going to this clinic, not unless of course, you don't actually care about yours and your family's health and well-being, because at The Lancaster Family Medical Center, once you leave the clinic, good luck getting any assistance from them that requires any actual effort and/or caring. To summarize, THEY SUCK!!!!

Fantastic experience: Absolutely love this office:) Dr. Drapiza is the best dr. Very helpful and knows what she is doing, make you actually enjoy your appointments! Not only is she my dr but my babies as well, I would recommend her to anyone.

Fantastic experience: Been patient since 2011 and have loved it here, Dr Drapiza is the best! She started off by being my doctor and now is also my daughters.never had any complains

Negative experience: I will not be going back to this center. Dr. Drapisa would not let my husband back there for my sons circumcision so he was back there alone. Total bullshit in my opinion.