NW Primary Care - Happy Valley Clinic

16144 Southeast Happy Valley Town Center Drive Bldg. H, Suite 101, 97086, Gladstone
16144 Southeast Happy Valley Town Center Drive Bldg. H, Suite 101
97086, Gladstone
+1503-659-4988

Opening hours

  • sunday: (closed)
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 8h-17h
  • thursday: 8h-17h
  • friday: 8h-17h
  • saturday: (closed)

Our clinics have a rich history in the southeast Portland area dating back more than 50 years. The Northwest Primary Care Group was formed in 1995 when Clackamas Internal Medicine joined with the Milwaukie Family Practice. Since then, we have grown to seven locations with more than 40 healthcare providers across numerous specialties.

Northwest Primary Care is built on involvement with our patients and our community, as well as consideration and equitable treatment for our employees. We take pride in our accomplishments, strong work ethic, commitment to quality, and building of traditions. We understand the dedication it takes to create a family culture, and we value each of our patients as essential members of our community.

Our comment from Nutrifinder.net about NW Primary Care - Happy Valley Clinic:

Welcome to NW Primary Care - Happy Valley Clinic, where we strive to provide comprehensive and patient-centered healthcare. Our clinic is known for its caring staff, with many patients expressing appreciation for the kindness and knowledge of our healthcare providers. Many have highlighted their positive experiences with Dr. Barry Davis and Dr. Sharlene Murphy, noting their thoroughness and understanding approach.

However, we recognize that there have been challenges reported about appointment scheduling and customer service, particularly with the front desk staff. Some patients have expressed frustration regarding the requirement to arrive 15 minutes early, leading to appointments being canceled if this policy is not met.

Overall, while some patients have experienced delays and unsatisfactory communication, many have praised the quality of healthcare received and the empathy shown by our medical team. We are continuously working to improve our services and ensure all patients feel heard and cared for during their visits.

If you are seeking a new healthcare provider with a commitment to compassionate care, NW Primary Care - Happy Valley Clinic may be the right choice for you!

Nutrifinder.net cannot guarantee that the professionals and companies listed in the directory have adequate training or health certifications. Most of the companies that appear in the directory are nutritionists and dieticians, but there are also other types of professionals related to the nutrition sector. We recommend that you request the membership number of the professional you are going to attend to perform your treatment or consent.

NW Primary Care - Happy Valley Clinic: Reviews

2.8/5 (103 Reviews)
Dana Hall 2 months ago

Negative experience: Showed up in time for the appointment and was turned away because they expect people to be 15 minutes early or they will reschedule you even if you have done the paperwork and checkin online. They were obviously very happy to turn people away. If the 15 minutes is part of the appointment time then why not schedule the appointment for that time? I’ve never heard of on time being late. State the actual time of the appointment. Will not be returning, the women in the front desk act as if that is standard practice and no one should be surprised. I wasn’t late. I’ve been to plenty of doctors and never heard of that. If I had read more reviews I would see I’m not the only one who has been treated poorly.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Dana, I apologize for the frustrating experience. It sounds like we missed the mark in communicating our appointment arrival policy. We require patients to arrive 15 minutes prior to their appointment time in order to ensure our care teams have enough time to prepare for each appointment and ensure optimal care. This policy was implemented to avoid prolonged wait times for patients. Unfortunately, we may need to reschedule a patient's appointment if they are unable to arrive at the requested time. If you were unable to reschedule your appointment or have additional concerns to share, please email [email protected] and reference this review. If you prefer to call, you can call our patient care line at 503.607.2039. Thank you, NWPC

Teighlar Hidalgo 3 months ago

Negative experience: We're not even educated on the phone about what services they offer

Joshua Brooks 3 months ago

Negative experience: Tried scheduling a appointment, but It was extremely hard to understand the woman on the phone. It took over 7 mins to schedule, and after 7 mins I just had to tell her I would call back later. I can tell English was not her 1st language, and there was lots of sounds in the background ( weezing, moaning ect ). was taking entirely too long to schedule a appointment, had to keep putting me on hold. WAY too many negative reviews for this location..... frustrating

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Joshua, I'm sorry to hear about the frustration with your scheduling experience. I have shared this information with our scheduling manager so we can look into it further and address the issue with our scheduling representative. If you have any further questions, please give our patient care line a call at 503.607.2039 or email [email protected]. Thank you, NWPC

David Arvesen 3 months ago

Negative experience: I was six minutes late due to traffic and they refused to see me. It was 8:36 am. The care has been going downhill for a while. I will be searching for a new GP.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi David, I'm very sorry to hear about your experience at our clinic. I will make sure to share this review with our management team. If you have any additional concerns, please do not hesitate to let us know! You can email [email protected] or call our patient care line at 503.607.2039. Thank you, NWPC

Samaneh Samy 4 months ago

Negative experience: My first appointment at this place was canceled because I showed up right at appointment time and not 15 minutes earlier. I took time off from work and drove from Downtown Portland to be at this circus so that they can tell me that they need 15 mins to take blood pressure and my weight and get me set up in a room. I rescheduled and didn’t make a fuss that day. Next appointment I showed up 15 minutes early, they didn’t take me back till my actual appointment time. Weighing me took 3 seconds, the medical assistant asked questions and took notes but that meant nothing since I had to repeat all of it again when the nurse practitioner showed up 10 mins later, and yes all that shit show was to just see her and not an actual Dr. I hate insurance companies and proudly don’t have one and won’t let them to decide for me who to see! this was on me and I made a mistake by choosing this place! I Paid $265 out of pocket to just see a nurse for 10 minutes.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Samaneh, I'm sorry to hear about the frustrating experience. We do ask that patients arrive 15 minutes early in order to keep all of our appointments on schedule for the day. If you are interested in switching providers, you can see which of our providers are accepting new patients here: https://www.nwpc.com/about-us/our-providers/ If you'd like to switch providers, just give us a call at 503.659.4988, Option 1 to establish care with a new provider. If you have any further questions, please email [email protected]. All the best, NWPC

Mary Neal 4 months ago

Negative experience: My husband needed a follow up appointment for a severe knee bursitis and the earliest appointment available was with a Lindsey Robinson. Ms Robinson completely lacked any professionalism or human warmth, but was curt, crass and actually argumentative toward us as we tried to describe the continuing knee symptoms. She also demonstrated a lack of basic knowledge regarding the use of certain medications. As a retired medical professional, I understand the importance of "bedside manners" when dealing with patients. Apparently Ms Robinson never bothered to integrate that into her practice. She is a severe discredit to otherwise caring providers at Northwest Primary Care.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Mary, Thank you for sharing your review with us. We have shared your feedback with our management team. Please let us know if there is anything further we can do (and apologies for the late response!). NWPC

Scott Dopierala 5 months ago

Negative experience: I showed up for my appointment and they didn’t have a lab tech available and told me I came in the wrong day. I got back to work and my appointment reminder card had the correct day on it. If I missed an appointment they’d charge me. When I tried emailing I got: Message blocked Your message to [email protected] has been blocked. See technical details below for more information. The response from the remote server was: 550 permanent failure for one or more recipients ([email protected]:blocked)

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Updated reply: Thank you for letting us know. You can also call and leave a message on our patient care voicemail line at 503-607-2039. I'll make sure a member of our team follows up with you. Thank you!   Hi Scott, I'm sorry to hear about the frustrating experience. If you have a moment, can you please send an email referencing this review to [email protected]? Thank you, NWPC

Mac 6 months ago

Negative experience: This was my first time having Lindsey Robison… she was the only available nurse to make my primary care dr (which I now regret) she refused to order a full thyroid panel for me and I’ve had Hashimoto’s since 2019 (hypo thyroid auto immune disease) In 2021 they did a full thyroid panel on me and my numbers were still out of range. I found out that I had black mold in my house and that can cause thyroid issues so we remediated it and I asked to retake my full thyroid panel now that it’s been a couple of years. She only tested my TSH and denied testing any of the rest which is my right to know my medical records. I have been struggling with symptoms for YEARS and wanted to take natural approaches but because I didn’t need MEDICATION she denied me. Medication isn’t what I want. I want to use supplements and natural ways to help my Hashimoto’s and PREVENT thyroid disease. I have even had an ultrasound done on my thyroid a couple years ago and the dr said I had lumps on them but that was normal for someone who has thyroid issues. I’ll add the email she had her assistant send back to me. The amount of gaslighting is disgusting. If you want help, I would suggest finding a different office.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Mac, I'm very sorry to hear about the frustrating experience. I'd love to look into this and see if we can make it right. If you have a moment, please email [email protected] and reference this review. All the best, NWPC

Jo Stone 6 months ago

Negative experience: I have used NWPC as my primary care clinic since 2018 (6 years) and the last few years have been particularly disappointing, but they were never much more than mediocre. You cannot call to schedule an appointment after 1 pm, the phone hangs up on you. They want you to use their online scheduler, but then you have to book appointments 3-4 weeks out (they have sooner appointments available if you call). They canceled my medication refill appointment while I was at work the day before my AM appointment, and refuse to let me see the doctor I was working with for that medication. I spent an hour trying to reschedule this appointment, missing work. Then the scheduler put me on for the same time slot and doctor they cancelled me for, resulting in ANOTHER call to tell me they're cancelling my appointment. I asked them to at least do a courtesy refill if theyre going to postpone my appointment AGAIN, my prescription is only good for 3 more days and the next available appointment is 6 days away. The first nurse HUNG UP ON ME. There is a huge disconnect of communication between scheduling and the medical team, and it's nearly impossible to get any kind of work done as a result. The schedulers book you for the wrong type of appointment and the medical team has to coach patients on how to book with them, stating that there's often no communication between scheduling and the medical team. They don't let you book appointments in person when you're there, you have to call or do it online. I have carved several hours out of my days in the last 2 months just to schedule basic medication followups so I can stay on the same medication Ive been on. For every 30 minute appointment, I spend about 2 hours trying to schedule it, going back and forth with them on messaging. It's really disorganized and they are unapologetic for their unprofessionalism. I will be seeking a new clinic for my primary care, my mental health just cant manage the chaos of this spot.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Jo, First--our apologies for the frustrating experience with our clinic. I passed your information to our clinic manager so we could make sure you get the care you need. If you have any additional questions or comments, please do not hesitate to reach out at [email protected]. All the best, NWPC

Kody Kozak 7 months ago

Negative experience: They canceled my appointment 1 hour beforehand because my PA was “sick” and couldn’t perform my preventative physical… I had also scheduled the appointment to get blood tests done, which the PA would not be administering… Was told I needed the PA to order the tests first. I thought they had. Since I’d asked them to at my last appointment. Also, I’ve never heard of needing a doctor’s permission to have the simplest panel done, as that was never my experience while living in Florida. The receptionist was incredibly unprofessional, refused to let me see anyone else, and was in educational as to why I needed permission to get labs done. I will not be coming back here. Edit: it seems that many people have many negative things to say about Lindsey Robinson here. I will note that my interaction was neutral, but that when I talked with her about getting my physical and labs done at the next appointment she seemed to agree and gave me the feeling it would be a simple interaction. The fact that it all has been the opposite, and that she didn’t seem to follow up on the STI panel specifically, echoes other reviews on here and therefore is disturbing. Please don’t go here.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Kody, Our apologies for the frustrating experience. I've passed your comment to our Happy Valley clinic manager to review how we can improve our patient experience in the future. Please let me know if you have any additional questions or comments about your visit by emailing [email protected]. All the best, NWPC

Belen Garcia 8 months ago

Negative experience: My first provider at this clinic was Lindsey Robinson and as it turns out others haven’t had the best experience with her. She refused to order labs for a full STI screening and I still have not gotten testing done since I’ve met with her. She told me I wasn’t at risk and refused to order the labs. I met with her a second time to go over a dietary plan and explained to her my entire history and struggle with losing weight only for her to reach into her cabinet and toss some information to me about the Mediterranean diet. She also told me to stop eating so many tortillas which was incredibly racist.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Belen, I'm very sorry to hear your experience at NWPC was frustrating. I have shared your comments with our clinic manager so we can follow up. I'd like to see if we can make this right for you--if you have a moment, please email [email protected] and reference this review so we can discuss further. All the best, NWPC

Hannah C 8 months ago

Fantastic experience: I was nervous about looking for a new primary care physician, but I am so happy that I found this clinic. The front desk is always quick and efficient, and the medical assistant who always helps me is just a ray of sunshine! With that said, I can't say enough nice things about Dr. Maggi Gyuricska. Out of desperation, I reached out to her regarding my mental health after my therapist bailed on my appointment twice. Since then, we have been on a journey looking for the right medication and therapy suited for my needs. Mental health was something I was too afraid to dive into, and she made this new experience safe and easy for me. If you want to feel heard, understood, and seen, I highly recommend Dr. Gyuricska!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hannah, thank you for sharing your review!

Charles Pfister 8 months ago

Negative experience: I, too, am not a Lindsey Robinson fan. I've been treating my ADHD with Ritalin for months. It had been working well, and my quality of life had been improving. My previous Dr retired, and I was redirected to her. On my first appointment, she charged me $350 to tell me that I wasn't a good candidate for the treatment that my former providers approved of. That's the most expensive denial of service I've ever had.

Abby Fischer 9 months ago

Fantastic experience: Unlike others I’ve had a great experience at this clinic. My pcp Megan Bruce is caring and efficient with her work. I appreciate the staff at this clinic, thank you for all that you do and keep up the good work! :)

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you for the great review, Abby!

Monique Bickel 1 year ago

Negative experience: I am so disappointed with the care I received at the Happy Valley Clinic. I saw PA Lindsay Robinson. She did not seemed concerned or listened to what has been going with my issues. Did not really want to help me. Finally got her to order a test. Only to find out she didn't even put the orders for the test in correctly.!! Rayus Imaging has been trying to get it corrected for 2 days with no response!!!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Monique, Our apologies for the frustrating experience. I've passed your comment along to our clinic manager for review and to ensure your tests have been ordered. If you have further questions or concerns, please send an email to [email protected]. Thank you!

Jose guadalupe Zamora patiño 1 year ago

Negative experience: Schedule an appointment at this location got a confirmation email, and a text. Arrive to "my scheduled appointment" and the recepcionist tell's me that my appointmet was canceled. I showed her the txt and email and she just apologized. Wrost service took the time off Work, drove all the way Just to tell me it was canceled. Not profesional at all. So if someone is trying to make an appointment save your time and find another clinic. They don't even deserve a star.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello Jose, I'm sorry to hear about your frustrating experience with our clinic. I have passed your comment along to our manager and we will look into what happened and how we can prevent it in the future. Again, we apologize for the frustration. If you have any further questions or concerns, please email [email protected]. Thank you, NWPC

Daniel Silvey 1 year ago

Negative experience: After driving an hour in rush hour traffic (a typical 30-minute commute) for my 4:00pm appoint today, I arrived to the clinic at 4:01pm, and waited in line to get checked in. By the time I reached the front of the line, the receptionist informed me that it was too late to be seen. I told her that I did not understand why her taking 10 minutes to check in 2 other patients in front of me would cause me to miss my appointment (there was only one receptionist working a 3-person counter). I had intentionally checked in online earlier in the day to prevent any delays in being seen once I got to the clinic. I was clearly sick and wearing a mask. There was very little sympathy or respect for the situation, and the doctor clearly had time to see me. I have never seen such a shameful lack of compassion from a medical organization before, though I suppose I did "learn my lesson" to give ample time for check in. Their website boasts: "Our Promise - “Know me, care for me, ease my way.”" It was clear that all they cared about was making sure they could get out of the office by exactly 5pm, regardless of patient outcome.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Daniel, I apologize for your experience at our clinic. Thank you for your feedback and sharing your experience. I have passed it along to our management team to evaluate our current policy and see if we need to make any changes. If you have any further thoughts or comments, please do not hesitate to let us know by sending an email to [email protected] or calling (503) 607-2039. Thank you!

C. T 1 year ago

Negative experience: Lindsey Robinson (health care provider) is quick to correct someone’s vocabulary and not show any empathy. Even when someone has not asked to pain killers/narcotics, she feels the need to jump in and let them know she can’t prescribe those and why. Maybe have more compassion for people if you’re in the business of health. Also, checking in for an appointment should not be a constant review of the same info. How about if it changes, you tell some one. The end. It’s hard to do anything when you’re feeling terrible.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi CT, I'm sorry to hear about your frustrating experience at our clinic. I would like to look into this further for you and see if we can make it right, but I will need a few more details from you to do so. Please call our patient care line at 503.607.2039 or email [email protected] with your contact information so I can look into this for you. Thank you!

Shannon Svaglic 1 year ago

Negative experience: I would avoid this organization.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Shannon, I'm sorry to hear about your frustrating experience at NWPC. I will pass your comments to our clinic manager. We have made several recent upgrades to our phone system and online scheduling platform in order to address patient needs. You can learn more about our online scheduling platform here: nwpc.com/book-online In addition, I can connect you with the proper team to address your issues with signing in to our patient portal. If you have a moment, please send an email to [email protected] or call 503.607.2039 with your contact information. Thank you!

Andreea Capusan 1 year ago

Negative experience: I woke up this AM with mastitits simptoms. I called my pcp. Made an appointment and was offerred an option between telehealth or in person. Due to my painful symptoms i picked telehealth. The link i was send was not working and per their instructions i called the clinic. I was told that the Dr. Wanted to see me in person but i had just ran out of time for my appointment and wanted me to reschedule for tomorrow. I can't really wait with the infection in my body. This clinic has very poor customer service and the 3.3 stars is a strech to say the least. Stay clear of it! Not to mention i went here with a cyst due to pregnancy and the dr cut it to explore it and it barely stopped my bleeding before dismissing me. I should have been refered to dermatologist from the get go. While waiting to be patched up after him exploring something he admitted he didn't know what it was, i could hear the nurses in the hallway making fun of a patient that had called to request some paper work. This clinic has zero compassion!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello Andreea, I'm sorry to hear about your poor experience with our clinic. I have passed your comment along to our clinic manager for further review. If you have any further questions or comments, please email [email protected] or call our patient line at 503.607.2039. Thank you!

Ron TazMan (OTazMan) 1 year ago

Negative experience: Do not go here, my doctor is retiring and all of the staff\admins are HORRIBLE, the definition of I don't give a ****. It must be a horrible place to work for, the turnover rate must be huge. I almost never see the same staff inclduing nurses every 6 months to year. I was going to the same Dr. for 23+ years and the only reason I continued to go to NWPC. Don't walk but run to another provider.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Ron, I'm sorry to hear about your poor experience with our clinic. I have passed your comment along to our management team. If you have any further questions or comments, please let us know by emailing [email protected] or call our patient line at 503.607.2039. Thank you!

Heidi Layton 1 year ago

Negative experience: I have to agree that the people at the front desk are always rude. I work at the PVAMC and NEVER would we treat our Veterans the way this front desk staff treats the incoming patients. My appointment is at 11:30. I show up at 11:30. They will NOT SEE ME. If you want to see me at 11:00 or 11:15 than schedule the appointment for that time. Our Veterans have shown up 30 minutes late and we still see them. I show up ON TIME and they want to reschedule my appointment. I travel over and hour to get to this appointment due to traffic. RIDICULOUS

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Heidi, I apologize for the frustration with your appointment. I have passed your comment along to our management team. If you have any further questions or comments, please let us know by emailing [email protected] or call our patient line at 503.607.2039. Thank you!

Nelly Roscot 1 year ago

Negative experience: Unkind, unclear, stuck-up, bizarre receptionists. Avoid list they go!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Nelly, I apologize for your experience with our clinic. I will pass your review along to our clinic manager. If you have any further comments or questions, please email us at [email protected].

Travis 1 year ago

Negative experience: Still waiting for the prescription to be sent to pharmacy... It's been 3 hours since we were seen by the doctor

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Travis, Thank you for the comment! Please call your pharmacy directly for prescription questions. Our office is also happy to answer questions during business hours at 503.659.4988. Thank you!

Chris Harlukowicz 1 year ago

Negative experience: Yesterday was my first experience with Northwest Primary Care. I went there looking for a new Primary Care Dr due to change in insurance. I saw PA Lindsey Robinson for the first time and the last. Lindsey was rude, argumentative, unprofessional and had a bad attitude. I wouldn't give one star but you have to leave at least one. Other Dr's at clinic might be just fine but this one is not. Will be seeking treatment elsewhere.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Chris, I'm sorry to hear about your poor experience at our Happy Valley clinic. I've passed your review along to our clinic manager who will look into this further. If you have any questions or further comments, please let us know by sending an email to [email protected] or calling (503) 607-2039. Thank you!

Sam BBB 1 year ago

Negative experience: Lol they are not taking phone calls

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Sam, Apologies for the late response to your review. It looks like you encountered an issue with our phone lines. We will send an email and post on our social media accounts if our phone lines are down, with information about how to contact us if necessary. Thank you!

Mustafa Birgül 1 year ago

Negative experience: Dr got me fasted blood work scheduled but when I came to NWPC They informed I had to have physician appointment as well . Front desk or Dr scheduled me wrong.I can not follow them work . I changed my schedule for this appointment but they messed it up well .I got my baby early morning to Go there which is she never used to travel early morning . How disappointed I am right now . Mustafa Birgul

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Mustafa, I'm sorry to hear about your experience with our clinic. We'd love to look into this for you and see if we can make it right. Please send an email with your contact information to [email protected]. Thank you!

Scott Hicks 1 year ago

Negative experience: Policy Over Patient I scheduled an urgent same-day appointment for a sinus infection. I usually see Dr. Saultz at the OC location and she is wonderful, I haven’t had any issues there. But the available opening was a 3:30 appointment with a different doctor at the Happy Valley location. I was asked to complete check-in and payment online in advance, which I did. They requested I arrive 15 minutes early. Due to unexpected delays leaving I came in a few minutes before the appointment time (aka early!) and was told I was too late and my appointment canceled. This after a long drive through Friday rush hour traffic! No question of why I was delayed, no grace for the circumstances, or a firm reminder to arrive earlier next time, I was just turned away. I wasn’t even late, and I wasn’t arriving just before but still needing to complete paperwork, I just wasn’t early enough I guess. I literally still would have been sitting waiting for my name to be called. Should I leave two hours early next time to be absolutely sure I arrive 15 minutes early?? I could hear the receptionist on the phone as I walked in speaking with the doctor and explaining I had already checked in and paid, and the doctor still said I was too late…or I guess not early enough. If this was the service I received at the desk up front maybe I dodged a bullet not seeing the doctor. Still love Dr. Saultz who sees my whole family and we have not been treated this way at the OC or WL locations, but would firmly suggest not scheduling appointments at this location! If being less than 15 minutes early is a cancelable offense then just schedule the appointment time for 15 minutes early. I (and most everyone) am typically punctual to appointments, so making this scheduling change would help avoid issues like this in the future.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Scott, First, I apologize for your experience at our clinic. Thank you for your feedback and sharing your experience. I have passed it along to our management team to evaluate our current policy and see if we need to make any changes. If you have any further thoughts or comments, please do not hesitate to let us know by sending an email to [email protected] or calling (503) 607-2039. Thank you!

Richard Blanchard 1 year ago

Fantastic experience: Fantastic clinic. We’ve been patients for about a year now. Everyone is very friendly and knowledgeable. Exactly what one would expect from your doctors office!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Richard, thank you for the kind words!

d hacker 2 years ago

Fantastic experience: I was new to the area last fall and needed a primary care physician. After calling a few different "top rated" physicians' offices listed in Portland Monthly but learning they didn't take new patients, I asked a health care professional I met for their recommendation. She suggested I call NW Primary Care. I saw Dr. Barry Davis in December and he could not have been more thorough or professonal. He was very nice, patient, and gave me what I thought was excellent advice! The office setting was very comfortable and everyone I encountered there was as nice as they could be. It was a blessing to find Dr. Davis!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you for the kind words!

Liz Dodd 2 years ago

Negative experience: Impossible to reach anyone by phone for an appointment or advice, promises to get follow-up calls not kept, and bizarre advice from on call message takers advising to see other unrelated doctors when trying to reach my NWPC PCP. Calling after hours doctors/advice nurses do not return calls. Either hold times are irregularly long or when you aren't on hold you get hung up on, or you get a call back hours after you call in only to be hung up on by an automated system. I can't imagine why I would ever come back to Northwest Primary Care. None of my previous doctor's offices nor my current ones have ever been so impossible to reach. I even tried logging into my online account in hopes that I could book an appointment that way and reach out to my doctor with a message that way, but was unable to do that or get a hold of anyone to help me do that. This is absolutely abhorrent service and very frustrating for folks tryibg to get medical care. And unfortunately this isn't the first time with Northwest primary Care where I haven't been able to get a hold of someone or no one has communicated back to me when I asked for communication back.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

I’m sorry to hear about your experience at NWPC. I passed your review along to our clinic manager so we can follow up and try to make this right for you.

J Pen 2 years ago

Negative experience: This is the absolute worst clinic I have ever been too. Liars rude cannot keep appointments.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

I’m sorry to hear about your experience at NWPC. If there is anything we can do to improve your future visits, please let us know by sending an email to [email protected]. You can also call 503-607-2039. All the best!

Winterlord Bismark 2 years ago

Fantastic experience: My partner has been going here for a few years. And they take real good care of him. Very nice people and they listen to the Patient. Very nice place. Glad we found such a nice dr.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

We love to see it! Thank you for sharing your experience.

Edward Adamski 2 years ago

Negative experience: Bad service. First, I had to wait on hold for more than 45 minutes to schedule an appointment. Then I was told they may not even provide the service I need and it is completely up to the doctor's discretion whether they will refill my meds, which I have been on my entire life. After that they left a voice mail and cancelled my appointment for a completely BS reason. Not even sure where they got the information they said they had because it had no basis in reality.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Edward, I apologize for the poor experience with our clinic. If we have the incorrect information on file for you that led to the cancellation of your appointment,we can definitely look into this for you! Please give me a call at 503.607.2039 or email [email protected] with your contact information, and I can pass it along to our manager. All the best, Brittany

Greg Foote 2 years ago

Negative experience: The Dr we saw was thorough and addressed our concerns as does our regular primary care Dr. I have a huge issue with NWPC. Getting, contacting and communicating with office staff is frustrating at the least. Not answering phones for a half hour is rude. Getting placed on hold to get financing to take care of a small bill before further appointments are made and then dropping the phone call and not returning my call is ridicules, unprofessional and petty. Your system is terrible. Getting appointments made with my primary is untimely. We were in the emergency room a day before and could not get an appointment for a month with our regular Dr. Who knows our history for follow up. To say Im frustrated is an understatement. Seriously considering finding health care facility other than NWPC. That would be a shame because, like I said, we have liked our providers for the most part.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Greg, I'm sorry to hear about the poor experience in scheduling an appointment. Due to unprecedented circumstances affecting healthcare providers over the past two years, we are experiencing staffing shortages and an increased demand for patient care. Our priority is always to ensure the best care possible for you and your family, and in order to provide that, our current wait time to schedule an appointment is longer than we would like. We are working hard to remedy this issue. If you have any further concerns, please let me know: call 503.607.2039 or email [email protected]. All the best, Brittany

Don Gsell 2 years ago

Fantastic experience: I'm always teared professionally and with dignity at NWPC

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Don, we are so glad to hear it! Thank you for the great review.

Char Inman 2 years ago

Fantastic experience: I saw Doctor Callahan as a new patient and very happy with her. She is very nice. I would highly recommend her to anyone and I already have.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Char, thanks for sharing! We love to hear this kind of feedback.

Wyatt Dillman 2 years ago

Negative experience: My doctor pushed me to get blood work. I didn't need blood work for the symptoms I came in for, but he wanted me to get blood work just in case. As an pre-medical student who's worked in healthcare, I know that the only reason he wanted me to get blood work, was so he could earn more money for the visit. Absolutely pathetic.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Wyatt, I'm sorry to hear about your experience at NWPC. I would like to share your comment with our manager to look into this for you, but I need a few more details. If you have a moment, please give me a call at 503.607.2039 or email [email protected]. Thank you! Brittany

GerrBri Dan 2 years ago

Fantastic experience: Awesome staff memebers!!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Gerr, we love our staff and we're glad you do, too! So grateful to have you as part of NWPC. All the best, Brittany

Emily Martine 2 years ago

Negative experience: My experience today was absolutely horrible. I scheduled an appointment at the Happy Valley Clinic because my Milwaukie Clinic couldn’t get me in soon enough, and my knee has been in horrible pain for 3 weeks now. My appointment was at 10:15am so I was told to come in and check in at 10am. I got there at 10am and began waiting. Before I knew it my appointment time had passed and it had been 30 minutes before I was taken back to a room. There in the room I waited another 15 minutes before the doctor came in only to be made feel like I was lying about messing my knee up doing some sort of activity. I proceeded to tell Dr. Gallegos that I didn’t do anything to my knee and it has been in excruciating pain for the past 3 weeks. I was proscribed muscle relaxers, referred to PT, and was going to be given a brace by the doctor only to be told to go buy one myself because they didn’t have a big enough size for my knee. I waited 45 minutes for this type of service???Absolutely horrible experience and will make sure to only stick to Milwaukie Clinic. Can’t believe I have to pay for a visit where I waited for almost an hour to be seen. Not to mention I had another appointment at 11:15 across town which I ended up being late for because of waiting 45 minutes when I could’ve been seen in 15 minutes or less.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Emily, I'm sorry to hear about your experience at our Happy Valley clinic. I will be sharing your message with the Happy Valley manager to see if we can make this right for you. In the meantime, please give me a call at 503.607.2039 if you have any questions or would like to share more information in the meantime. Thank you, Brittany

L T 3 years ago

Negative experience: This place was so slow on care and did such a bad job on following up that it made me switch practices completely. I had to get a bit more assertive to get care I am used to from before my move. Figured it was not worth it and switches practices. Really slow and tons of red tape above my insurance's requirements. You can do better.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi LT, I'm sorry to hear about your experience with our clinic--that is certainly not how we want our patients to feel. I have shared your experience with our clinic manager to identify where we can improve. If you'd like to share more about your experience, please do not hesitate to give me a call at (503) 607-2039, or email [email protected]. All the best, Brittany

alex ayala 3 years ago

Fantastic experience: My Wife, and I have gotten great care, and medical advice here. Thank you

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Alex, we're glad you have had a good experience at NWPC!

Homes 4urheart 3 years ago

Fantastic experience: Dr Callaghan is a great listener. She is knowledgeable and she cares. Being a cancer patient with acute issue, she turned every stone to found a cause of my problem, her opinion is science based and bedside manners are to be taught to others. She is kind, companionate and caring.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you Homes! We are so lucky to have you as a patient.

Mike Villanueva 3 years ago

Fantastic experience: This facility is well organized with friendly and helpful doctors and support staff. I felt well cared for during my visit.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

We are so grateful that you shared your kind review with our community. At NWPC, we aim to deliver the highest quality of patient care, and we love to hear about these positive experiences. If you have further feedback, questions, or ideas for us, please feel free to contact me at [email protected] or 503.659.4988. Shane

Dorothy Flatman 3 years ago

Fantastic experience: Counting all the years I've been to this office, I can honestly say this is the only medical office/hospital I've ever actually enjoyed visiting.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Dorothy, thank you for such a lovely review! So glad you enjoy your visits.

Geri Willis 3 years ago

Fantastic experience: Dr. Moses Gallegos and everyone I am in contact at NWPC is always so helpful and courteous. I have been a patient at NWPC for over 40 years. I never feel rushed. My questions are answered in a professional manner and I always leave feeling like I was heard

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Geri, thank you for the great review!

Ed Cripps 3 years ago

Negative experience: Staff that I talked to in-person where good. I saw Dr Davis multiple times for chest pain when I'd breath, laugh, cough, sneeze, etc. After the first visit and talking with the advice nurse, I ordered a pulse oximeter and was told to contact them if my oxygen level went below 95. I had a follow up with Dr Davis and he said don't do things that hurt. That night my oxygen level dropped below 95 and I replied to the email thread with what was going on. No Response. I sent off another email. No Response. it has been 5 days and I still do not have a response from anyone. I found a Dr outside of NW Primary care who was responsive.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello Ed, I'm very sorry to hear about your experience and I would like to follow up with you and get some more information so we can identify what went wrong. Our clinic manager will reach out to you shortly. In the meantime, let me know if I can answer any questions or provide any other information: [email protected] or call (503) 607-2039. Thank you, Brittany

Nadine McDougal 3 years ago

Negative experience: I have been looking for a PCP so I decided to stop by NW Primary Care. When I walked into the office and told the gentleman working at the desk I would like to schedule an appointment. He proceeded to give me a business card and told me to call to make an appointment. I was shocked horrible customer.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Nadine, I apologize for the confusion and poor experience you had at our clinic. Our offices utilize a centralized scheduling model, so the front desk staff at each clinic do not schedule appointments. Our Scheduling team would be happy to work with you on selecting a new PCP and establishing care with us! To start, check out our practitioners page: https://www.nwpc.com/about-us/our-practitioners/ and see if any of our providers feel like they would be a good match. Then, you can call (503) 659-4988 to make your first appointment. If you have any questions, let me know: you can call me directly at (503) 607-2039 or email me at [email protected]. All the best, Brittany

Sherry Huckins 3 years ago

Fantastic experience: Dr Callaghan listens and helps you solve issues you are experiencing. Calm and caring.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Sherry, thank you for the fantastic review!

Dimitra Giannakoulias 3 years ago

Negative experience: I have been a patient at NWPC for several years, and I'm sad to say that the quality of medical service has been steadily deteriorating. Most recently, I went in for a physical and was not even asked if I wanted a flu shot. Nor was I asked if I wanted any bloodwork done (i.e. cholesterol testing). The new provider (my other doctor moved away a few months back) did not review any of my medical history, or remind me that it was time to schedule a mammogram. No breast exam was offered. The point is that, once upon a time, there used to be a long, unrushed conversation with lots of questions and review. This time, I felt like a product running along the assembly line. At least my new doctor asked me if I had questions/concerns, which I did - and she patiently and kindly addressed them, and gave me the info that I needed. But if I had not had any questions, the physical would have lasted 5 minutes. On a positive note - the phlebotomist is kind, expert, cheerful, and helpful. As was the front desk staff.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Dimitra, I'm sorry to hear about your experience at your recent physical. If you have a moment, I'd like to look into this further so we can see if there's anything we can do to make this right and/or improve our processes. You can reach out to me via phone at (503) 607-2039 or send an email to [email protected]. All the best, Brittany

Carolyn Martin 3 years ago

Fantastic experience: The front desk staff was friendly and professional and my first visit with Dr. Callaghan was delightful. I'd recommend both the clinic and the doctor to anyone seeking caring professionals.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Carolyn, Thank you for the kind words! I'm glad you are having a good experience at NWPC. All the best, Brittany

Kathy Smith 3 years ago

Fantastic experience: I have been seeing Dr Davis for 25 years. I have recommended several of my family members to him and Northwest Primary Care. They are all great!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Kathy, thank you for the kind review!

Tiffany Sheahan 3 years ago

Fantastic experience: Dr Callahan is a Wonderful Dr. She puts me at ease and has a calming effect. She is thorough, remembers me and what’s going on in my life making me feel “at home”. Her MA was also very kind and efficient

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Tiffany, thank you for the kind review!

Shannon Jo Acker 3 years ago

Fantastic experience: I went in for a pelvic exam and felt extremely respected during it. I am a woman and had a male doctor (with another woman present) and the doctor communicated everything very clearly to me throughout the exam.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

So glad to hear that you had a good experience at NWPC! Thank you for sharing your review with us.

Walter Stephaniv 3 years ago

Negative experience: Continuity of care is a serious problem. Constant last minute changes due to physician unavailability make doctor assignment a game of musical chairs everytime I need an appointment. Administration states these difficulties are due to covid regulations, from my perspective it boils down to a difficulty retaining high quality care providers. Some of the providers they have are outright careless like Dr. Barry Davis, he misread my lab results few months ago and basically created a bunch of hysteria about a so called worsening medical problem when in fact results showed improvement. BTW, when confronted with his mistake: silence.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Walter, I'm sorry to hear about your experience with NWPC. We'd love to make this right for you and I have passed along your comment to your clinic's manager. In the meantime, please reach out to me if you have any questions: [email protected], or call (503) 607-2039. Thank you, Brittany

L E. 3 years ago

Fantastic experience: The health issue I came in with was taken seriously, treated professionally and respectfully and even took into account my time and money. Everyone staff person I encounter at NWPC- Happy Valley treats me this way. I'd recommend them to my friends, family and you who are reading this.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Lisa, thank you for such an amazing review! I'm so glad you are enjoying your experience at NWPC.

Ondrea Grey 3 years ago

Positive experience: Everytime I need to go to the Dr. I have a great experience. From the appt. clerks to my provider, their assistant's and the lab. I feel comfortable in their care and would refer all my friend's to NW Primary Care.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Ondrea, thank you for the kind review! We love to hear it!

Jana Fogle 3 years ago

Fantastic experience: My doctor sees me on time and really listens to me. Staff is also very responsive and helpful. I appreciate this clinic and my doctor

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Jana, thank you for the review! I'm so glad you found us. -Brittany

Luci Aleks 3 years ago

Fantastic experience: Dr. Murphy is a phenomenal provider. For the first time in my life I felt heard. I’ve switched jobs since I first found her and have picked my insurance coverage to ones she is in network with. I’m saddened to see her go. 10/10.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Inna, I'm glad you had the chance to work with Dr. Murphy while she was with NWPC! Have you gotten to check out any of our other providers? We have a fantastic team here: https://www.nwpc.com/about-us/our-practitioners/ If you're interested in getting set up with a new provider, give me a call: (503) 607-2039, or you can email [email protected]. All the best, Brittany

James Lee 3 years ago

Negative experience: It was a sad and shocking experience. A couple of the staff members are extremely rude and unprofessional. Doctor Moses Gallegos told me to come in any time to receive the IVs I desperately needed. I called in to let them know I was coming for an IV and the person who I was speaking to put me on the schedule. As I was in their parking lot, another lady called me and said that I am not allowed to get IVs by just calling in. After explaining that the Dr Gallegos asked me to call in any time for IVs, the lady laughed at me and said that he would not say this. I asked that she talk to Dr Gallegos. After waiting another 5 mins on the phone, the lady informed me that after speaking with Dr Gallagos, their policy has changed and that I am not allowed to get IVs even though Dr Gallagos instructed me to. The shocking part was that she was semi-chuckling while telling me this. I was in terrible shape health wise and was in desperate need for IVs and to see that she found this humorous was very shocking. I did not have the energy at the time to worry about this which is the reason I did not write a negative review until now. Whoever I spoke to should not be working in this industry. I am sure they can check the notes in my records to find out who I spoke to that day.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

James, I'm so sorry to hear about your experience at our clinic. Our policy is to always treat our patients, employees and colleagues with courtesy and respect. It sounds like we didn't live up to our standard that day. We would like to have the opportunity to speak to you about this so we can make it right. If you have a moment, call me at (503) 607-2039, or you can send an email if you’d prefer: [email protected]. All the best, Brittany

Jan Budlong 3 years ago

Fantastic experience: Very caring and helpful staff. Always gets back to me as soon as possible. I have seen 3 different doctors there and all listened to me and helped me very well.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Jan, thank you for the kind words!

Chuck Willis 3 years ago

Fantastic experience: We know that we will always get the best of professional care at the Happy Valley NE Primary Care Office. The Doctors and staff are not only tops professionally but are warm and personable as well. My wife and I are deeply grateful for the many years of high quality service we have received there.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Chuck, we are so grateful that you shared your kind review with our community. At NWPC, we aim to deliver the highest quality of patient care, and we love to hear about these positive experiences. If you have further feedback, questions, or ideas for us, please feel free to contact me at [email protected] or 503.659.4988. Brittany

Jerald Jeffers 3 years ago

Negative experience: Absolute nightmare! Dr. Gallegos was rude and belittling from the very beginning! He actually told us to go on google and look things up instead of taking a minute to explain. He obviously doesn’t have the time, and made us feel like we where wasting his time. There are plenty of doctors out there folks, he’s not worth the copay!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Jerald, I am sorry to hear that we weren’t on our best game when you visited our clinic. That’s frustrating, especially when you are in pain. Thank you so much for sharing this review. Feedback from our patients is how we refine our processes and ensure all of our patients have the best experience possible at our clinics. Please contact me at [email protected] or 503.659.4988 if you'd like to discuss further. Best, Brittany

Kayley Livingston 3 years ago

Negative experience: The nursing staff that helped me during my appointment were great! However, I had a terrible experience with Dr. Berry Davis. He was very insensitive, took no time to listen to me or try to help me, and told me that doing tests/scans isn’t necessary because he didn’t “think” there was any issues. The scary part is that the nurse took my blood pressure on both of my arms and said that it was reading really high on both sides. When Dr. Davis came to the room he took my blood pressure again, said it was incredibly high, but that he didn’t think the blood pressure cuff was getting an accurate read. Instead of getting a different blood pressure cuff, he sent me on my way assuming there was nothing wrong with me.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Kayley, we are so sorry that this is the experience you had in our clinic. We never want anyone to feel discriminated against for any reason. Thank you so much for letting us know that this happened. I have reported it to the manager of the clinic. If you have any more questions or comments, please contact me at [email protected] or 503.659.4988. Best, Brittany

Reanna2024 3 years ago

Fantastic experience: Northwest primary care is by far the best doctors office I’ve ever encountered in my 48 years of being alive. Dr. Barry Davis is just an absolute prince of a doctor and is so patient and has no problem answering every little question that I have. This is the only doctors office that I will go to. I drive 45 minutes each way from where I live just to continue coming here to see him. Yesterday I called in to want to make an appointment to see him and they had me on his schedule within an hour and a half doing a telehealth appointment which is so so so convenient. My wife has to wait two weeks to a month to get into see her doctor so she’s switching to Northwest primary care just an absolute amazing care system. Thanks a lot Dr. Davis. Jason G

Ruby Higuera 4 years ago

Negative experience: Worst customer service EVERRRRR!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you so much for this feedback. I'm sorry to hear that your experience was not of the quality you expected. I know our manager has reached out to you, but If you have any more questions or comments, please contact me at [email protected] or 503.659.4988. Best, Shane

Barbara Habermann 4 years ago

Fantastic experience: Great staff, wonderful doctors

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you Barbara ❤️ We are so happy to hear that.

JAMBOZA 4 years ago

Fantastic experience: Thank you Dr. Murphy for being our physician! I have not had a primary care doctor for years. You made it easy for us to talk with you. You are a very caring and kind person. We will recommend you to everyone!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you so much for your kind words! We are so happy you found your medical home :)

Tara Subramaniam 4 years ago

Fantastic experience: Dr Callaghan is an amazing physician and a caring person. Zoom visits are so convenient. She had been our doctor for several years and our kids love her easygoing nature. Thank you Dr Callaghan for all your help.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you Tara! This made our day. We love Dr. Callaghan too :)

Melissa Johns 4 years ago

Fantastic experience: Intelligent, personable, patient focused care.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

What an awesome review! Thank you Melissa!

Sharayah Croy 4 years ago

Negative experience: I went to get lab work done for a rash that I had. They never sent the lab work out in the appropriate amount of time and the swab they took was no longer good. I kept calling about the results and I was told it was in process as weeks went by. Finally someone broke the news to me that it was never processed. I was so upset because by then the rash went away and there was no longer anything to swab. I spoke with the office manger and was very defensive and rude. I asked they not charge my insurance since it was their fault they never processed the lab. The office manger assured me that it would not get processed. She also said the doctor would call me to talk about possible next steps. Went went by no doctor ever called and then I got a bill in the mail from my insurance for the lab. They do not care about their patients all they care about is making money.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Sharayah, this is definitely not the norm nor is it something we find acceptable. We understand your frustration and the value of your time. I'm sorry to hear that we did not meet your expectations on your visit to our clinic. I know our manager has reached out to you, but If you have any more questions or comments, please contact me at [email protected] or 503.659.4988. Best, Shane

Mike sly 4 years ago

Positive experience: what a great place! on time, professional.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you Mike! Thank you so much for sharing this amazing review with our community. If you have further feedback, questions, or ideas for us, please feel free to contact me at [email protected] or 503.659.4988. Shane

Ronald Toole 4 years ago

Fantastic experience: You wrote a review for Northwest Primary Care - Talbert Clinic 19 hours ago 5.0 star rating 12/31/2020 Dr. Moses Gallegos has been my primary care physician for more than 20 years and has always successfully resolved any health issue I have come to him with. So when my wife came from China, needed a new doctor in our area I naturally chose him as her primary care. Today we met with Dr. Gallegos about pain issues my wife is having. Dr. Gallegos was extremely attentive, very personable, caring and spent considerable time asking very appropriate questions. In the end he not only prescribed medication, but called it into our pharmacy on record. He then took time to recommend we take further steps with medical Imaging specialists for an overdue mammogram, set up a Pap smear and follow up with a stomach specialist if the treatment he had suggested did not work within 30 days. On the way home her comment was how gentle Doctor Gallegos had been compared to doctors in China, and how fortunate Americans are to have the medical care we have. In addition I would like to give a SHOUT OUT to every NWPC person we came in contact with. Scheduling, Check in and our Nurse were all very welcoming, caring and personable. Thank You All for providing the care my wife required.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

This made our day! Thank you for sharing your thoughts with our community!

Ash Owen 4 years ago

Fantastic experience: Much approve of the move to new location.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you Ash! We love to hear about these positive experiences. Thank you for sharing this feedback with us!

scott ohman 4 years ago

Fantastic experience: Very good experience and docters I trust my life to them

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

That's about the best review we can ask for. Thank you for sharing this with our community, Scott.

Roland Fornataro 4 years ago

Negative experience: I wish I would have looked into this provider before I even started seeing their physicians. I could have saved myself some frustration. I didnt, so after having a negative experience with staff I received poor follow up and even dealt with punitive actions before leaving the clinic. I can not suggest this office and would avoid Northwest Primary Care.

Brandie Portus 4 years ago

Negative experience: The office staff, nurse, and phlebotemist were very nice. The doctor (Dr. Wilson) was condescending and short. I was 5 minutes late because of the construction on Sunnyside, and apoligized to everyone I came in contact with. The front desk staff said "Oh, you're fine, you're only a couple minutes late". I apologized to the nurse, and she insisted it was fine. Dr. Wilson, however, seemed peeved and let me know that we only had 5 minutes to talk since I was late. I was only 5 minutes late, so that means I would have only had 10 minutes to talk otherwise? Through the whole 5 minutes he reminded me over and over we woulnd't have time to really get into anything. And then he seemed to be insisting that my health issue is psychosematic. I left feeling really deflated frustrated that I'd taken off work to come to this visit.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

I'm so sorry that happened. That is the last way we want you to feel at your appointment. Thank you for letting us know. Feedback from our patients is how we refine our processes and ensure all of our patients have the best experience possible at our clinics. I know the clinic manager has reached out to you but if you have any more questions or comments, please contact me at [email protected] or 503.659.4988. Best, Shane

Mesha Watson 5 years ago

Negative experience: The billing department is rude and won’t ever go back or recommend them they also charge you for stuff you should be charged for but the way they bill it to your insurance has you paying out of pocket.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Mesha, I'm so sorry that you had this frustrating experience. Our billing department works really hard to ensure that patients services are covered before they receive them. If you would like me to investigate further, please contact me at [email protected]. Best, Shane

Elaine Young 5 years ago

Fantastic experience: Dr. Murphy at NWPC reached out to me over Zoom video conference to help me and I was so thankful as I was in too much pain from a PMR flare up to go into her office. She answered all my questions with great concern, called in a prescription for me and made sure she had answered all my questions. I am so very happy I chose Dr. Murphy at NWPC to be my primary Dr. I highly recommend NWPC and Dr. Murphy.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you so much for sharing this amazing review with our community. If you have further feedback, questions, or ideas for us, please feel free to contact me at [email protected] or 503.659.4988. Shane

Denise Becker 5 years ago

Negative experience: Tried to get set up as a new patient. They did not even ask my name before trying to verify my insurance and because the dimwit in admission didn't recognize my providers name she gave me a hard time about it before I finally hung up in frustration. I have already verified I was in their network! I can't even imagine how bad the medical care would be! Crazy. They clearly are not in it for people's health.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

That sounds really frustrating. We really appreciate you sharing your feedback with us and our community. Patient experience is vitally important to our business, and all feedback helps us to improve. If you have any more comments, or I can be of assistance, please contact me at [email protected] or 503.659.4988. Best, Shane

Vicky Udovikin 5 years ago

Negative experience: This clinic holds a huge responsibility for my loss this last April and refuses to acknowledge their misdiagnosis. Dr. Murphy misdiagnosed me with a miscarriage and sent me home without ordering a second ultrasound after my Hcg levels spiked up despite her miscarriage diagnosis. Due to the negligence in urgency, I was left to sit at home and wait. This clinic never called me, and it was me every single time calling after hours nurses and asking what my blood results were. Dr. Murphys last words to me were " sending condolences for your loss" referring to miscarriage. Her lack of knowledge and care on ectopic pregnancies, caused me to internally rupture and have internal bleeding which required emergency transportation and emergency surgery. It was only due to MY OWN instincts and going against her diagnosis, that I decided something wasn't right and it was best to get another opinion because the pain was excruciating. I lost part of my reproductive organs, have forever scars, have forever decreased chances of conception, and left with thousands of dollars in bills. I have gone to this clinic to see another doctor and he was okay. I highly advise to not risk it though, because in a case where their mistake leaves you with a massive bill, they WILL NOT take ownership. The least they could do was offer to pay the bill that her mistake caused, but they were rude, and would not discuss their results on the finding of whether they found her at fault or not. Although litigation may eventually help me pay the bill, the forever mental and physical scars left from her negligence are irreparable. DO NOT risk your health by going here. There is a reason they have such a low rating. They obviously to not care.

Janet Larson 5 years ago

Fantastic experience: Doctor Moses and is nurse Jasmine are the most efficient kind and caring I would also would like to say from the time you walk in the door the receptionist Jan is so welcoming the lady in the Lab is so caring I would recommend everyone who wants medical care to go here there has been a couple of times I have had to see other Doctors and they were very caring as well if I could give more then 5 stars I would thank you all for taking such good care to myself and mother she also feels the same as I do

lisa kinnaman 5 years ago

Negative experience: Listen to the reviews that are bad! I rarely EVER give bad reviews, I love to give good reviews but this place isn’t even worth a star. They are all friendly but friendly only gets so far. The nurses NEVER call back when they say they’re going to. I’ve been going there for more than 10 years and I’ve never been impressed but then again, I don’t have super high expectations for any doctors office... I just expect them to be competent. The doctors here don’t ask enough questions to determine what the issue is. I am not going to go into detail with the issues I have had but please... save yourself the trouble and go somewhere else if you need anything more than a simple flu shot. Don’t expect to go in with symptoms and have them do anything to figure it out... google it first and tell THEM what the problem is. They are there to prescribe medicine that you tell them you need.. that’s about it.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello Lisa, I’m sorry that your encounter with Northwest Primary Care didn’t live up to your expectations. Would you be willing to give me a call at 503.607.2012 with more information around the situation and your visit so we can work to improve the services we provide? Thank you for taking the time to share this information and I'm looking forward to speaking with you. Trudy Suski Director, Corporate Communications

Josh Taylor 5 years ago

Negative experience: Very rushed. I didn’t get any real guidance or help

Linda Daly 5 years ago

Fantastic experience: I have been a patient of Patricia Gallegos for close to 20 years and I could not ask for a better experience with her, and in her absence, the other doctors at Talbert Center, Happy Valley. Her husband, Moses, has been my husband's doctor for many years. He is a lovely person also. The front desk people are very friendly and efficient. I have recommended this clinic to many people who also are very happy with their care from this clinic.

Dawn Brown 6 years ago

Fantastic experience: Sharlene Murphy is the most caring thoughtful doctor I’ve ever had... and I’m 63. She takes time to really listen to her patients and figure out the best solutions for them. She’s a great diagnostician! I’ve always found the front office to be pleasant and helpful. The lab person draws my blood quickly and painlessly and my rolling veins don’t make it easy. I would highly recommend Dr. Murphy and Talbert Clinic.

Charles 6 years ago

Negative experience: Dr. Sharlene Murphy at NW Primary Care was amazingly quick to get in and see for a preventive checkup. She provided a good assessment and did not rush the visit. Ordered all of the standard annual lab work and provided the results within a few days. Unfortunately I was billed for multiple extra lab tests and a medical visit on top of the already insurance paid, free to me preventive checkup. I contracted my insurance provider and they stated the claim could be corrected by the office. When I talked with the billing department they said changing the coding would be fraud on their part and claimed pre-existing condition. I am very disappointed with the office for the lack of communication and transparency with the billing. If I had been informed the extra lab test for the vitamin supplement I was taking was not covered by the annual preventive checkup, I would have declined the service as it was offer by Dr. Murphy and not brought up at my request. I am led to believe the upfront health survey I filled out before the appointment such as taking vitamins was used to find additional ways to increase the bill for the visit. NW Primary Care needs to be more transparent with its coding. How they charged many be legal but I did not feel it was ethical and based on my first experience I will think twice before returning. Note: Based on the many reviews I contacted Trudy for help but to my disappointment no resolution was made for my situation. I see there is a common reoccurrence with these reviews. No response from the owner required for this review. We already talked.

Kim Anderson 6 years ago

Negative experience: The front desk is horrible! So rude!!!! The office would not let me see my doctor with out paying up front $140.00 i asked if i could make payments?? Nope i was told by the bussiness office. Will when your struggling and they cant work with you Thats a red flag problem to me!! Where is there care and compasion?! NW Primary care needs to rethink how they treat people! I absolutely do not recommend Them!

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Dear Kim, I’m so sorry to hear about your recent experience. We strive to provide excellent care for each and every one of our patients. We appreciate your feedback and hope that we can make it right. Would you be willing to reach out to me at 503.607.2012 so we can work to resolve the issue and ensure it doesn’t happen again? Thanks again for the feedback. Sincerely, Trudy Suski, Director of Corporate Communications

Phoebe Powell 6 years ago

Positive experience: I've been going to this office for a while now and have had great service with all but one of the doctors (don't recall his name). Dr. Wilson is my PCP and he's excellent. Very helpful and appointments are quick. I've also seen Dr. Murphy when he's been off and she has been very helpful and friendly also.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thanks for leaving a great review of Northwest Primary Care, Phoebe! We’re glad our providers could assist you. We strive to provide comprehensive, patient-centered healthcare for the whole family. We’re glad that the care you received mirrored that mission, and look forward to seeing you again soon. Trudy Suski, Director, Corporate Communications

Bill Stevens 6 years ago

Negative experience: Office staff was ok. There's an overall feeling of apathy and annoyance of having to dea l with patients. The phlebotomist (older blonde woman) shouts in the waiting area if anyone needs blood work. Very apathetic. Dr Wilson never made eyecontact, typed on a laptop the whole time. That was it. Ive been treated better at Walmart

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Mr. Stevens, I’m so sorry to hear about your recent experience. We strive to provide excellent care for each and every one of our patients. We appreciate your feedback and hope that we can make it right. Would you be willing to reach out to me at 503.607.2012 so we can work to resolve the issue and ensure it doesn’t happen again? Thanks again for the feedback. Sincerely, Trudy Suski, Dir of Corporate Communications

M 6 years ago

Fantastic experience: I have been going 2 Northwest Primary in Happy Valley for a VERY long time. Deidre, dr. Gallegos, and katya have been a huge blessing. I am very grateful for their knowledge but also genuine care. You don't find that too often. This particular Northwest primary care location also seem to have very knowledgeable doctors which is always helpfu- they are also empathetic as well. I A+++ to this location

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Thank you for leaving a great review of Northwest Primary Care, Maggie! We’re glad our providers at our Talbert clinic have been providing you great care, and for so long! We absolutely strive to provide comprehensive, patient-centered healthcare. We’re glad that the care you received mirrored that mission, and look forward to seeing you again soon. Sincerely, Trudy Suski, Director of Corporate Communications

Shad Bullock 6 years ago

Fantastic experience: Not sure what all the negative comments are all about. My wife and I have been there several times and always find the staff to be very nice and Dr. Davis is great. This is a great place.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello, Shad! Thank you for taking the time to share your experience at Northwest Primary Care. We’re thrilled that you chose Northwest Primary Care, and were satisfied with the care you received. Looking forward to seeing you the next time you come in – and don’t hesitate to reach out if you need anything further. Sincerely, Trudy Suski, Director of Corporate Communications 503.607.2012 | [email protected]

Geneva Thornhill 6 years ago

Negative experience: My sister has been treated like she is less than garbage almost every time shes been here. From condescending doctors, to unsympathetic front desk team, what happened today was the final straw. One evening, a few months ago, my sister went into the ER because she was experiencing a lot of stomach pain, something her and her primary dr were trying to work on. They did some scans and found a tumor in her chest. She took those scans to her primary dr later in the week to figure out a plan. I dont know about everyone else, but our parents told us to never lie to your doctors, they need to know all the details to properly help you. So during this visit she let her dr know that she had used drugs recreationally in the past. His already detached demeanor took a turn for disapproving judgment quicker than thought possible. At this point he basically ushered her out the door whenever he could. She got her referrals, had the tumor removed at OHSU, and was told that if she had any swelling or discoloration, she would need to see her primary immediately. Flash forward to today, she wakes up with exactly that, calls to make an appointment, just to be told that she wont be seen until she pays her bills, regardless of her current situation. Shes 20 years old, she has been out of work for almost 2 months, and is drowning in medical bills. The refusal to even see her just shows how much they care about their patients. On a side note, how is she going to pay this office back if shes dead? Because as of right now, her post surgery concern is infection of the site and rejection of the protective mesh inside. I may not have been to this clinic personally, but I've been with my sister every step of the way, thus have experienced the stress this has caused first hand. 0/5 stars.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Gevena, We have asked Madison to reach out to us, based on the comment left by her below. I understand, it's very difficult to go to a physician and feel that you have not been heard or are not cared for. Please feel free to give me a call about your sister's experience. I would like to check into this matter further. Sincerely, Trudy Director of Corporate Communications 503.607.2012 | [email protected]

Madison Thornhill 6 years ago

Negative experience: I recently had surgery at OHSU to remove a tumor in my chest as well as 3 ribs. Dr. Wilson is my primary doctor and i was told that if i was noticing discoloration or swelling or extra pain i should be seen by my doctor immediately. I called this office this morning, in tears from the pain, and they refused to schedule me to be seen. I told them my skin was darkening and swelling and they did not care. They said i had to make a payment on my account before they would schedule me, even with knowing the condition I am currently in. I have been out of work for 2 months due to this extremely painful surgery. I dont even have money to live right now. This office literally does not care if you live or die. All they care about is money. I will never go to this office again and I will tell everyone about this horrible experience.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Madison, I’m terribly sorry that your encounter with Northwest Primary Care left you feeling like your well-being didn't matter. Would you be willing to give me a call [503.607.2012] with more information around the situation so we can work to address the issue? Thank you for your time. Sincerely, Trudy Suski, Director of Corporate Communications

Miss. 2dammwasted 6 years ago

Fantastic experience: Dr . Moses Gallegos is an exceptional doctor .......

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

We're so glad you've been pleased with your experience at Northwest Primary Care and with the care you've received from Dr. Moses - Thank you for sharing your positive review! Sincerely, Trudy Suski, Director of Corporate Communications

Nichole D 6 years ago

Negative experience: Terrible service, terrible business office. Stay away if you can. I originally chose this office for convenience it was the closest place that accepted my insurance. We selected Dr. Wilson after seeing a great review on here. I had my annual physical and pap smear with him. I've had many similar appointments in my life and this was the MOST PAINFUL pap smear of my life. No mention of okay I'm going to put the speculum in now...just an unexpected shove and pain. Then in addition to cervical cancer test other tests were ran that were not asked for later billed for and not resolved for 4 months. Other than taking my blood pressure and heart rate no additional blood work or examination was recommended or performed as part of my physical. In my past appointments they normally recommend a blood draw and do an abdominal and breast exam. We are thinking about starting a family and I asked the Dr. for advice before getting pregnant he really had no advice except to have sex. No mention of eating healthy or exercising. I could have received better medical advice from a google search. Then each time I called I the business office regarding my bill which should have been completely covered my insurance they would get it confused with my husbands bill or ask for payment on his bill even though we had already arranged a payment plan for his bill and have never missed a payment. Someone did explain that it has something to do with the way their computer system is set up. That should be fixed. Again stay away it would have been worth the drive to go farther away for a higher quality of care.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Dear, Nichole, We're very sorry to hear you were disappointed with your recent experience at Northwest Primary Care. Would you mind reaching out to me at [503.607.2012] with more information around your visit? We’d love to help sort out the situation and ensure you’re getting the care you deserve. Thank you for taking the time to share your frustration, I look forward to helping resolve this matter. Sincerely, Trudy Suski, Director of Corporate Communications

darshan sreshta 7 years ago

Negative experience: This place is horrible, if I could give them less than one star I would. The doctors are condescending, and treat you like a drug addict who is on state insurance. They don’t care about you and they just want your co pay.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello, Darshan, I am sorry to hear you did not have a pleasant visit at our Talbert Clinic. It's very difficult to go to a physician and feel that you have not been heard, or worse, condescended. Please feel free to give me a call. I would like to check into this matter further. Sincerely, Trudy Suski, Director of Corporate Communications 503.607.2012 | [email protected]

Samantha Harper 7 years ago

Negative experience: Extremely disappointed in the care I received. It was very very frustrating.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hello, Samantha, I’m sorry your experience with Northwest Primary Care was frustrating. Would you be willing to give me a call [503.607.2012] with more information around your visit so we can work to improve the services we provide? We’d love to help sort out the situation and ensure you get the care you deserve in the future. Sincerely, Trudy Suski, Director of Corporate Communications

Mike Roberts 8 years ago

Fantastic experience: I recently was in the hospital and was told to find a primary Doctor, I searched the PDX area and found NW Primary Care -- Talbert Clinic. I made an appointment with Dr. Wilson and could not be more please with the care I have received or the communications from their office. The nurse, Stephanie is top shelf very attentive and seems to genuinely care as she asks questions waits, listens and responds to the answers.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Hi Mike, Thanks for leaving a great review of Northwest Primary Care]! We’re glad our providers could assist you. We strive to provide comprehensive, patient-centered healthcare for the whole family. We’re glad that the care you received mirrored that mission, and look forward to seeing you again soon.

Sandra Thoroughman 8 years ago

Negative experience: I did not have to wait at all, and saw the Dr. immediately. However, the problem I came in for, pain in my leg caused by cellulitis, diagnosed by the ER Dr., was not addressed. The Dr. I saw heard about it, but focused on my weight, and medical procedures I had not had. The issue was not fixed. I went in for leg pain and came out with the advice to continue taking Advil. I paid for what I was already doing. That didn't do me any good at all. I wasn't asking for pain medication, I was asking for antibiotics for cellulitis.

NW Primary Care - Happy Valley Clinic
NW Primary Care - Happy Valley Clinic

Dear Sanda - I am sorry to hear this was not a pleasant visit. It's very difficult to go to a physician and feel that you have not been heard. Please feel free to give me a call, I would like to check into this matter further. Trudy Director of Corporate Communications 503.607.2012, [email protected].

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