Bon Secours In Motion at Town Center

Positive experience: Very nice, clean and friendly

Fantastic experience: Matt and Chris along with the rest of the staff here are top notch, they went above and beyond the call of duty, I'm glad I choose this location for my therapy.

Fantastic experience: Awesome!!

Fantastic experience: Superb staff and excellent recovery treatment.

Fantastic experience: I really live this place. My Therapist Chris is Great at what he does.

Negative experience: I do not care for this facility…they were constantly rescheduling my husband and I due to staffing turnover and their staff & patient illness policy. I then tried to cancel an appointment because I had just gone to urgent care for a UTI and happened to also have an allergic cough…they heard the cough told me I had to quarantine for 10 days and cancelled my appointments. I asked if I could get a Covid test and they said no go. I switched to Select PT, and found out In Motion therapists missed diagnosing a pinched nerve that was also contributing to my issue!

Fantastic experience: Clean, professional, timely friendly, helpful.

Fantastic experience: Very good Physical Therapist s. I have had 4 different ones and all were friendly, helpful and knowledgeable. The ladies who do the scheduling and answer the phone are so nice, patient and understanding. Thank you

Positive experience: Great staff, friendly and kind. Easy parking.

Fantastic experience: Great facility, amazing staff!

Fantastic experience: Donovan was knowledgeable and a great trainer overall!!!

Fantastic experience: Very nice staff...clean...great equipment

Fantastic experience: The people here are so nice. They even gave me a goodbye gift of a T- shirt with their logos on it. Thank you!

Negative experience: This has been the most unprofessional experience of my life. Originally everything was great. They were able to accommodate my schedule with a late evening appointment. Until the day of my new patient appointment. I get a voicemail stating they didn't get my benefits until the day of my appointment and my insurance required preauthorization and they did not have it and cancelled my appointment. I received a letter at home about a week and a half later saying it had been approved. No call from the doctor office. I ending up waiting another week (almost 3 weeks past my originally appointment date) and they stated they did not receive my authorization. They then said I would have to call my insurance to tell them to refax to their office. I was absolutely appalled. I worked as a receptionist for a PT office in Hampton Roads for 4 years. You dont tell the patient that THEY need to call. YOU call! It is YOUR JOB to make sure you have authorization. But I called twice to insurance and they said they faxed it over twice. I finally got fed up and told the receptionist I would not call again and that they needed to take care of it. They then asked if I still had Tricare. I havent had Tricare in 10+ years and did not provide this information to them. They then tried to say they didnt have the order from my referring physician, which is a lie because they called ME to set up the appointment! FINALLY, they get everything straightened out but they no longer have a therapist for late evening appointments. I am beyond angry and will NEVER go to InMotion EVER and I will not be recommending them to anyone I know. Front desk staff wasnt necessarily rude, but extremely incompetent. Worst experience EVER.

Fantastic experience: Very beautiful setting. Dietary nutritionist was very patient and left me with the knowledge on how to use foods to reach my diet need.

Fantastic experience: Great staff and services. I am a fan of physical therapy.

Negative experience: Physical Therapist Akihiro Hiyama is excellent - very knowledgeable and personable. However, Bon Secours charges anywhere from $900- $2300 for a 45-minute session! Insurance pays most of it, but my co-pay is about $200 per visit - totally INSANE! Physical therapy at close to $3000 an hour for back issues??? Crazy!

Positive experience: Hannah, my therapist is Great. After my first visit they know me by appearance. The staff always have a warm friendly smile. I feel say with their save distancing policy.

Fantastic experience: They have helped me get my body back on track every time

Fantastic experience: Good atmosphere, very helpful

Fantastic experience: Very professional, caring, friendly staff here.

Positive experience: After afew hiccups with Schering and misunderstandings with insurance and clerical, I was able to start my therapy. The front manager followed up with me and put alot of effort into resolving the issues, which I appreciate... Emily, the PT that worked with me was extremely friendly and explained all of the exercises step by step. I'm extremely happy that I stuck it out and did not switch to a new Physical Therapy practice.

Negative experience: The care was excellent and I had big improvements after 7 visits. However, the way the billing was done with my insurance was not correct. They first sent this to my secondary carrier. The therapeutic exercises were charged at 369.02 which finally resulted in me paying about $1900 in spite of going through 2 insurances for 7 sessions. I agree that I should have inquired about the cost upfront and that the insurance companies share the blame. However, BonSecors billing department was not at all helpful and hence the low rating. I wish their billing was as good as their physiotherapy staff.

Fantastic experience: Tony is an awesome physical therapist! He is extremely personable and efficient. The absolute best.

Negative experience: I went to an appointment after calling and telling the receptionist I was going to be about 15 minutes late due to having to work over. I get there can’t be seen because the grace period “is over.” I’m also informed this is the 4th time I have been late. Mind you this is only the SECOND time in my life I have been there and the FIRST time was for an evaluation. However I missed a grace period but have two different voicemails on my phone of them canceling appointments with me because of “double booking” and “didn’t notice I would be out of office.” Mind blown. Wouldn’t refer them if they were the last place on earth to get therapy. I feel sorry for people who actually know nothing about body parts and actually have to trust “companies” like this.

Fantastic experience: Top quality trainers - reasonably priced, personable and worth every penny!

Fantastic experience: Katie is an awesome therapist! If I ever need therapy again I would want to be seen by Katie.

Negative experience: Unfortunately the receptionist they have representing them deferred me from using them. They are the first people we as patients encounter. If they have poor customer service it doesn’t give me much hope for the rest of the staff. Might want to reconsider the staffing of the people who answer the phones.

Positive experience: Very nice and clean

Fantastic experience: I have had PT sessions for 2 injuries now. Ankle and elbow. I have recovered for both times. Thanks Tony!

Negative experience: Doctors are nice and professional but the receptionist isn’t apart of the team.. when trying to set an appointment it seems like she has a hard time with being patient with people setting an appointment. When I was trying to set an appointment with my doctor she kept trying to rush me off the phone and didn’t even let me finish my sentence without hanging up on me. The first time I went there she did the same thing to me and was talking and laughing at the patients that were there. I don’t know where they hire these people but it’s making y’all look bad and y’all really need to hire people who have patience and understanding i can’t even set an appointment without the receptionist rushing me off the phone or have a decent conversation without her cutting me off mid sentence

Positive experience: The providers here are great but the front desk staff is not kind or knowledgable and do not communicate effectively.

Fantastic experience: Courtney is GREAT, breaking up my knotts in my neck.

Fantastic experience: Great office staff. Always friendly. The PTs are the best. I've learned a lot. PT asst are good too. They've always had appropriate sanitizing practices.

Fantastic experience: Great people working here. They help you while you're there and give great instructions on how you can continue physical therapy at home and the gym. It really helped me and you can tell they care about what they're doing.

Fantastic experience: The best workout ever..

Negative experience: Front desk ladies need to practice better customer service skills

Fantastic experience: The staff was very courteous,the therapist took the time to listen to your physical issues and then proceeded to come up with a plan to help you have a better quality of life, I highly recommend this practice to anyone looking for relief from they're limitations I would definitely go back to see them again!

Fantastic experience: The Physical Therapists are fantastic. The PTs always make me feel like I'm being heard and taken care of. They constantly re-analyze my situation to make the best treatment plan for my recovery.

Negative experience: Unprofessional the office staffs have a lot of mix ups. Therapist even admitted that. Office staff and therapists staff are usually not on the same page. Than try to cover up mistakes that they make frequently.

Positive experience: Really nice place and clean

Fantastic experience: Energetic, knowledgeable, caring professionals providing physical therapy to improve your challenging conditions.

Fantastic experience: This is an excellent program! 10 classes with a trainer, modified to your ability level, for $100. Convenient location and flexible times.

Fantastic experience: I had a successful outcome working with Seth. I recommend this therapy center to anyone who has musculoskeletal pain!

Fantastic experience: Pleased with all treatments. Staff Very Professional.

Fantastic experience: The therapist there work with you, and are very kind. But understand. It is a 80\20 relationship. You have to do the 80. It's your body that needs the work. If you plan to get better, then use their advice and exercises. It will work!

Fantastic experience: Quality service, friendly staff,

Fantastic experience: Very clean and staff is helpful and friendly!

Fantastic experience: Great place, very professional, always on time and clean.

Fantastic experience: Good dr's and good care

Fantastic experience: The people at this facility are so nice and kind.. The PT's and PTA's are very informative and are always encouraging..

Fantastic experience: Highly knowledgeable, professional and took care of my needs.

Fantastic experience: They're very nice and professional

Fantastic experience: Great place!

Fantastic experience: Helpful staff, very nice and pleasant to work with

Fantastic experience: Love the nutritional staff and I have learned a lot of knowledge over the years. Keep up the good work!

Fantastic experience: Great nutritionists available here!

Fantastic experience: My therapist was very nice! I hope she's this way all the time.

Fantastic experience: Lauren, the Nutritionist, is wonderful.

Negative experience: The reception lady wasn't very personable but Aaron and Tony are great pts

Fantastic experience: We are very happy with our experience, professional services. Thank you, Vanessa

Fantastic experience: GREAT PLACE to for therapy

Fantastic experience: Very helpful staff

Fantastic experience: I’ve been a patient there for about 4 months due to a work related injury. I can’t imagine going to another place now. The staff is smart, friendly, helpful and does everything they can to help you reach your recovery goals. I would highly recommend this location to anyone!

Positive experience: Professional crew.modern and up to date equipment.just need more attention on timing and scheduling.

Fantastic experience: Great place and very helpful

Positive experience: Very nice staff! Just have a scheduling problem. There's never open appts that's convenient for me.

Fantastic experience: prices. Doctors.

Fantastic experience: The staff here is very friendly and professional making your visit very comfortable and the therapy a better experience.

Fantastic experience: Great place. Everyone was nice and professional

Fantastic experience: Nice clean facility. Great and friendly staff. This is my second time coming to them for rehab after surgrery.

Fantastic experience: Outstanding facility! Jenny, my physical therapist is a fabulous clinician. She was friendly, professional and very knowledgeable about how to approach my injury. She set realistic goals and provided exceptional care throughout my many weeks of care. Clear explanations and education allowed me to easily comply with at-home assignments. Appointments were convenient. Facility is unbelievably clean. There was someone always disinfecting equipment, hand washing, etc. if I ever need PT, this is the place and Jenny is the therapist!

Positive experience: PT staff and therapists were great. The billing is terrible. I keep getting bills for payments I have made, have had to call multiple times and am assured that everything is paid and then a couple weeks later, I get another bill for the same dates of service that I already called about. Its unfortunate that such a nice facility with quality therapists has such a bad billing department that negatively impacts the experience.

Positive experience: Wonderful therapy, caring instruction. Live it!

Fantastic experience: They seem to get to you in a timely manner. Very nice staff.

Fantastic experience: Just plain loved this place kudos to Aaron and Jennifer.

Fantastic experience: One of the BEST for your PT. Believe me I have been to many with all my physical issues. They listen to your needs and work with you and your Dr. All of the staff are very helpful and thoughtful: including the front desk. You should look into them the next time you need PT.

Fantastic experience: I work out here three times a week. Staff is very friendly and they provide excellent and personalized health focused programs.

Fantastic experience: This review was written on behalf of Maria Rosa. "I have been seen for about six weeks at the in-motion therapy Bon Secours group located at Town Center, as a result of a total knee replacement surgery. My experience with the physical therapy team of Jenna, Anthony, Mario, and Seth has been phenomenal! The team gave me encouragement and provided information that was critical to my recovery. Moreover, Anthony and Mario made an emphasis in explaining every exercise throughly during each step of the way. I attribute the success of my recovery to the entire team. Furthermore, I am convinced that had it not been for their personal and professional commitment, my recovery may have taken longer or perhaps not been as successful. I am thankful for what you have done for me." Sincerely, Maria Rosa

Fantastic experience: Very professional, clean environment and they take the time to listen and explain things

Fantastic experience: Dr. Juer and the Staff are beyond amazing. They really listen to you and take to explain "things" to you. I definitely recommend their practice!

Fantastic experience: This medical health facility is clean and there is always parking space and many different specialist are in this facilities

Positive experience: Fun Fantastic Nice

Fantastic experience: Great

Positive experience: Great place for athletic training

Positive experience: Friendly

Fantastic experience: I love Bon Secours good

Fantastic experience: All of the services that I have received at Bon Secour physical therapy was well helpful to my physical condition all of the workers that I have worked with were very good Tony and Matt all the best it is a very good place to take physical therapy at Thanks to everyone there

Fantastic experience: When you have this sizz E ooh it felt good