
Xanadu Med Spa

Information about Xanadu Med Spa
80525, Fort Collins
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-20h
- wednesday: 9h-20h
- thursday: 9h-20h
- friday: 9h-18h
- saturday: 9h-16h
Here at Xanadu Med Spa, our goal is to help you look and feel your absolute best by providing you with industry-leading med spa and day spa services in Fort Collins and Northern Colorado.
Whether you are searching for high-quality skin laser treatments to restore youthful vitality to your complexion, you are curious about dermal fillers and injectables such as Botox, or you are interested in medical weight loss, our experienced team is here to help you.
Our highly trained aestheticians are happy to speak with you to better understand your skincare goals so that we can develop a customized treatment course that is tailored to your needs.
Visit Xanadu, top-rated local Medical Spa in Fort Collins today!
Our comment from Nutrifinder.net about Xanadu Med Spa:
Xanadu Med Spa is a premier destination for beauty and wellness, offering a variety of services in a luxurious and tranquil environment. Our team of highly trained professionals is dedicated to providing personalized care tailored to meet the unique needs of each client.
Many clients rave about our cozy rooms and the quality of services provided:
- Exceptional customer service with a friendly and accommodating staff.
- Skilled and knowledgeable professionals, ensuring clients feel comfortable and informed throughout their experience.
- A wide range of services, including massages, laser treatments, and skincare, catering to diverse needs and preferences.
- Clients appreciate the relaxing atmosphere and aesthetically pleasing environment, making every visit a rejuvenating experience.
- Positive feedback regarding our membership program, which offers discounted treatments for regular customers.
While many experiences have been overwhelmingly positive, a few clients have voiced concerns regarding treatment expectations and some misunderstandings related to services booked via platforms like Groupon. We encourage open communication to ensure that every client's needs are met effectively.
Overall, Xanadu Med Spa strives to provide exceptional service, aiming to exceed client expectations and foster meaningful relationships with customers.
Xanadu Med Spa: Reviews
Fantastic experience: Great service with cozy rooms and quality massage!
Thank you so much for the positive feedback Rasim! We look forward to seeing you next time. I hope the team mentioned our membership program. You can get massages at a discounted amount monthly. Have a wonderful day!
Fantastic experience: Great experience! Spencer did an awesome job! Highly recommend!
We get so much positive feedback about Spencer. Thanks for adding to it Jamie! We look forward to seeing you next time!!
Fantastic experience: The people who work here are very nice, understanding and thorough. I highly recommend this facility.
Thank you Erin! We so appreciate the fact that you took a few moments to leave that positive feedback. We work hard to keep our clients happy. Can't wait to see you next time!!
Negative experience: I had bought a Groupon for pico laser. She went on about how much better another laser that cost double the price would be for my skin. I told her if i would see results and she said definitely! Almost a month later and I see no results and they can do nothing for me. This is the worst experience of my life. All they care about is your money and not doing anything right. Watch how they will pressure you into the most expensive treatments and aftercare. So disgusting! Please don’t go here!
Nelly. I am sorry that you are choosing this platform in this way. I got the full story from the laser technician and it seems your story isn't exactly accurate. She gave you several options for different treatments and said specifically that it is a "good, better, best" conversation - but you didn't want to actually spend the money to get the job done. What you bought on Groupon wasn't a great option for what you wanted to achieve. But you have to take advice and listen to your provider. I also found out that she actually did you a huge favor (behind my back) and allowed you to use the groupons in a different way than they were intended. I get it - she was trying to use good customer care. But then you take a favor and stab her in the back? I am quite disturbed by this behavior. Please know - you get what you pay for. And you can't just buy something because it is cheap on Groupon and expect that it is going to be the right treatment for your condition. We pride ourselves in good consultative processes. But that can only be part of the journey. The client has to participate in that process and actually listen to the advice.
Fantastic experience: Avery is very thorough, skilled, and cares about what she does. Was very impressed with her and would 10/10 recommend. Will likely be seeing her in the future!
We are thrilled you liked your treatment with Avery! We agree!! She is really quite talented at what she does and she takes great care of her clients. We all look forward to seeing you next time. Thanks again!
Fantastic experience: Xanadu Spa employees are super knowledgeable. This is the first MedSpa we’ve been to. The woman that gave my teenage son an acne facial was incredibly knowledgeable and awesome.
Awww. Thanks Suzy!! We appreciate the feedback! Teen Acne is such a common problem - and yet a challenging one to overcome. That's why we have several methods to achieve success. We really appreciate you taking time out of your day to let us know about your positive experience. We look forward to seeing you next time.
Fantastic experience: Rachel has been so informative and thorough with my tattoo removal. Would definitely recommend!
Hooray! We agree! Rachel is quite good at her craft and we consistently get feedback like yours telling us how good she is at explaining things along the way. Thanks for reaching out Wyatt!
Fantastic experience: I had my first treatment there recently and I was impressed. I worked with Jenn, who was very professional and knowledgeable; she took the time to explain my options, the treatments, and listened carefully to what I wanted. I would highly recommend booking with her!
Jenn is fairly new to our team, but oh my! The praise she is already getting is quite amazing. Thanks so much for letting us know what you think Bekki! And we look forward to seeing you again.
Fantastic experience: Incredible oasis of calm in the city! This salon is absolutely gorgeous and luxurious. My nurse was so skilled in the procedures I needed, Botox in my masseter jaw muscles and laser tattoo removal. She was so kind and efficient. Excellent treatments and a quiet, relaxing atmosphere. Highly recommended!
RJ! You are the best buddy! Thank you so much for taking the time to provide this glowing review. :)
Fantastic experience: Very knowledgable staff and friendly. I had no clue what to get done and they walked me thru all the services and found one that was right for me
Tonja. You are so kind! Thank you for your words of praise. We have well over 100 services, so hopefully we can meet every client where they are on their own journey. Thank you for being open to the education and learning more about what some of those are. We look forward to seeing you next time!!!
Fantastic experience: I had a wonderful experience at Xanadu and everyone who worked there was kind and a pleasure to work with. Alexis did a wonderful job and I would highly recommend her.
Lauren. Thanks so much for your words of encouragement. We look forward to seeing you again soon.
Fantastic experience: I absolutely had a great visit from start to finish. From the front desk to the service I had by Spencer. Very professional and knowledgeable about his work. I have back issues that are chronic and felt great after leaving . I will be back. The one thing I will suggest is maybe advertise more about your massage services as well as all the other services. Just a suggestion.
Ann. Thanks for all your words. We appreciate it! Our massage therapists are quite talented and capable of much more than a "fluff and buff". I am thrilled that you had a positive experience with Spencer. His therapeutic hands come through again!!
Fantastic experience: Excellent customer service and my skin was smooth as glass when I left. Beautiful relaxing spa.
Hooray! Thanks for taking the time to leave your feedback! We look forward to seeing you again soon.
Positive experience: So friendly and accommodating! I felt so comfortable and welcomed, especially for a first timer!
First timers are so fun to work with! We have so much to share. Thanks for giving us a try and we look forward to seeing you again soon Andie!
Negative experience: Laser technicians should not be performing experiments. This is mostly just feedback for Xanadu because I think it must be a new problem considering all their other great reviews. I have had laser genesis before at another med spa and I know that it should feel like a dispersed heat and at Xanadu, the first two shots felt like stabbing pain. My technician said she "didn't know how to fix the settings." After consulting other laser techs in the office she returned and said "they were performing a procedure they shouldn't have been and the settings were really off." One other concerning statement was that while upselling a different laser she said "our technicians are really good because they work outside the manufacturers settings to give you great results." With the burn on my face, I disagree with this statement. The manufacturers provide their recommendations based on clinical research. Laser technicians should not be performing experiments. That's why I'm burned. My technician gave me burn cream, but it has already welted.
hmmm. This one is puzzling and is certainly not consistent with the protocols in place. I don't know if it is an out of the box incident - but please know that is not at all how we operate.
Fantastic experience: Very friendly staff. Pleasent atmosphere with all of your favorite services in one spot!
Thank you Tracy!! We really appreciate your glowing comments! We look forward to seeing you again soon.
Positive experience: Very nice place and staff! But I payed 125 for a lip flip they said I’d see results on day 5 . Well it’s day 5 today and no results
Mrs. 1972 - I am wondering how things turned out. It takes 10-14 days for Botox to set in, so I am not at all surprised that on Day 5 you have not seen results yet. I would be interested to hear if you saw anything after that. Email me at [email protected]
Fantastic experience: Amazing staff and service, Alexis was professional and helped me understand what I needed to do and what I didn't need. Everyone was very knowledgeable. The results were exactly what I needed.
Thanks so much for your words of encouragement Sam! We look forward to seeing you again sometime soon!
Fantastic experience: Absolutely the best all around! I would highly recommend GinaRae. She is extremely professional, knowledgeable and does a fabulous job! She is always open to listen to my thoughts about what I want to focus on during an appointment and will recommend what she thinks will be best. I absolutely trust her judgment and every appointment has been wonderful with fantastic results. Very friendly and accommodating front desk staff as well!
Trish! Thank you very much for your kind words. GinaRae is indeed a gem and we get so many glowing reviews about her. We look forward to seeing you in the near future!
Fantastic experience: Alexis was very knowledgeable and informative. I loved her no nonsense and easy to understand instructions. I’ll definitely be back to get more services with her. The spa itself has friendly staff overall. And the services are phenomenal.
Thanks for your positive review Sarah! We hope to see you again sometime soon.
Positive experience: Alexis does incredible work and makes you feel at ease.
Thank you Kristine for your words of praise and encouragement!
Fantastic experience: Xanadu is my go to for Botox and filler. Always pleasant staff working at the counter, and aesthetically a nice environment, but the best part about going here is my provider Gina Rae. She is friendly, kind, professional and most of all a perfectionist (which I love). I trust her implicitly with my treatments. She listens to exactly what I want and provides precisely that. I have tried other places and people, and honestly Gina Rae is a gem. I would highly recommend Xanadu overall.
Sue! Thank you very much for taking the time to leave your words of praise! We agree - GinaRae is simply the best!!
Fantastic experience: Alexis was very patient and understanding to my needs and offering me the best service. I would recommend this place any time.
Thank you for your kind words, Jackie! We're glad Alexis provided you with the best service. Can't wait to see you again!!!
Fantastic experience: Very knowledgeable & professional. Mark the owner is very present & active in the community. Both Kristin’s are amazing & they all made me feel safe & welcome. They offer way more than I had expected. Wether you’re needing a massage, facial to hormonal therapy they can do it all. My wife & I highly recommend. Check them out!
Thank you, Dave, for taking the time to share your positive experience at Xanadu Med Spa. We are thrilled to hear that our knowledgeable and professional staff made you and your wife feel safe and welcome. We appreciate your recommendation and look forward to serving you again in the future.
Fantastic experience: Spencer did an amazing job! He was very respectful, and provided a lot of knowledge!
Thank you for your kind words, Ava! We appreciate your positive feedback and look forward to seeing you again soon at Xanadu Med Spa.
Fantastic experience: Groupons Luxury Spa Package was Amazing at at an Amazing $. Spencer was just what this Momma needed. He applied pressure to all the right places. My Mind, Body, & Spirit was at such Peace and Zen after his Wonderful Massage.Thankyou Xanadu & Spencer for providing Spectacular Service.
Thank you Christy for the amazing review of our Spa package and service. We are thrilled to hear that Xanadu and Spencer provided such a wonderful experience.
Fantastic experience: I had my Ariola tattooed after having breast, cancer and reconstruction and Avery is so amazing! She takes time doesn't rush. Makes sure comfortable had a very amazing experience and so far love the outcome. I'll keep everyone posted but I have no doubt it'll be beautiful!
Thank you Bonnie for trusting Avery and Xanadu Med Spa. We are thrilled to hear that you had an amazing experience!
Fantastic experience: From my first experience with Xanadu to my most recent visit, it has been fantastic. I’ll break it down into customer service, skill, and atmosphere. (This is a long review because I personally appreciate those as a consumer, so buckle up and grab a coffee.) Customer Service: Right from the start they went above and beyond. I had purchased a Groupon for a specific treatment and then thanks to my ADHD promptly forgot about it and never made an appointment. It wasn’t until I got an email from Groupon about it expiring soon that I remembered. I called to make the appointment, but the available dates were after the Groupon expired. The staff and customer service was so accommodating: they said it wasn’t a problem, they would make a note to honor the Groupon price even though it would be expired. When I came in for my appointment, there was no hassle or issue and it went smoothly. Every time I’ve come in since then, they greet me by name, and ask me how my kids are doing, how my vacation was, etc. Basically they treat me like a person, not just a customer. Another thing I was impressed with was that at my initial consultation they didn’t try to sell me outrageous services or make me feel like I needed to look like a fetus to be beautiful. In fact, I asked about a specific expensive procedure and she honestly explained why I wasn’t the ideal candidate and directed me towards a procedure that was less expensive but would give me the results I was aiming for! They also set realistic expectations for my results, which I appreciated. Skill: I’ve gotten laser and Jeuveau treatments here. The laser tech was friendly, consistently checking in on my comfort level. I was pleased with my results! Alexis is AMAZING with injections. Her vibe is so calming. She listens well, has never tried to oversell me, and does the injections perfectly. I trust her so much that when I went in for a touch up today I scheduled it during lunch knowing I would be able to hop back into work meetings with no issues! Atmosphere: the studio itself is beautiful and tranquil. The staff has always been friendly and cheerful to me. The rooms are clean and modern. One final note on pricing - I noticed some of the bad reviews complained about gratuity being built in on some services, but that’s a totally normal thing at Med Spas. I’ve lived in Washington DC, Portland, Dallas, and several other major cities and every Med Spa I’ve been to has done that. Xanadu is very fairly priced, they have NEVER pushed products or unnecessary services on me, and their policies are pretty much on par with every med spa I’ve been to before! Overall I really love coming to Xanadu and I’m excited to branch out and try more services than the lasers and injections I’ve been doing since they’ve earned my trust over the last year!
Thank you, Lauren, for taking the time to share your wonderful experience at Xanadu Med Spa! We're so glad to have earned your trust and look forward to seeing you again soon. :)
Negative experience: I made an appointment for RF microblading and when I showed up, I was told that the staff didn’t tell me that they have a new equipment and price has gone up from $550 to $850. So my time was wasted that morning and I booked a microblading appointment instead. The person that did microblading did not seem to know what she was doing. She put too much pressure on my forhead for microblading and made bad scars on my forhead and didn’t use enough depth on the other areas of my life and there was no impact on the rest of my face whatsoever. So I paid $350 and my forhead is scarded badly and no change for the rest of my face. Waste of money. I will not go back.
Sara - RF Micrnoneedling - we do have THREE microneedling devices. All are available and all are at different price points. They are priced according to how good they are at achieving the outcomes... the more expensive ones are the best - of course. We DO have RF Microneedling, Morpheus8, and Exion with AI technology. Depending on which you choose the price is different.
Fantastic experience: Best Med Spa in NoCo This Med Spa makes you feel very comfortable on your self-improvement journey. The staff is absolutely amazing, and the owner invests in the best technology in the market. From waxing to sculpting, this Med Spa will be a staple for me and my husband. Get pampered here!!
Thank you, Ginger, for your positive review of Xanadu Med Spa! We're thrilled to provide a comfortable experience with the best technology. We can't wait to pamper you again!
Fantastic experience: Avery did an amazing job on my eyebrows! In my 50s, I’ve been experiencing more brow thinning. Avery microbladed my brows to shape and color them beautifully. She was very meticulous to continue check with me during the whole process. Very happy to not have to manually put makeup on my brows daily. Highly recommend Avery at Xanadu Spa!!!
Carolyn. Thank you very much for your feedback about Avery!! We agree - she is quite talented and we are lucky to have her!
Fantastic experience: I’ve gotten a few treatments done here and my skin had never glowed this much before! And I used to be an aesthetician before bad health took over! They have a great great staff and the owner is beyond personal and kind. I couldn’t say enough amazing . Thank you Xanadu for setting the standard so high and making the ambience.
Thank you, Alisa, for sharing your wonderful experience with us. We're thrilled to hear that you enjoyed your treatments and our staff's service! We are looking forward to seeing you again soon!
Positive experience: We booked on Groupon!! I was soo looking forward to this for a while. Walked in and check in was easy, though they have two sides and I stood on one side that was unstaffed for a good 10 minutes. Walked in on the correct side and wow the spa is beautiful. They offer all kids of stuff!! Was willing to give up some information when I asked. Got back to the room and chatted with my masseuse for a few minutes. Went over that I have degenerative disc disease, herniated discs etc. my main concern was getting that area massaged. In Groupon, was offered: What's included: • 110-minute deluxe massage • Warm oil scalp treatment • Body butter • Steam towel wrap • Targeted area Hot Stone Treatment • Spinal Detox • Treatment Plan Only received hair oils, foot scrub, and body massage. Started at 6:30, ended at 7:46. Problem areas were not focused on. Was really looking forward to this for a while due to severe pain and did not receive what I was expecting. I was relaxed and my lady was very sweet. Not sure if there was miscommunication or not. Edit to add: Groupon listed a standard 20% gratuity and when I checked out, found out there’s a 30% minimum gratuity!!
Thank you for sharing your experience, Ashleigh. We apologize for not fully meeting your expectations. I dug into this a little bit. First, let me tell you that I've asked the manager of that area to review all the components with this therapist. She is newer with us, and this service is brand new. I want to make sure that she understands all the components so that nothing is missed moving forward. I appreciate your detail of what was and what was not covered during your service. I also looked at the details of your appointment. You walked in the door at 6:03. Then you likely had to fill out all of your paperwork. All of this cuts into your time that started at 6pm. We can't fluxuate start times because there are clients scheduled before and after all day long. That's why we request everybody to arrive 10-15 minutes before the appointment time. I also see that you checked out at 8:01pm, so that is about right for a treatment scheduled to end at 10 minutes before the hour. Finally - just a simple clarification because I know it gets confusing for some people - the gratuity is based on a percentage of the original value of the treatment - not the reduced price that Groupon charges. That is $39. It's truly how the therapists are compensated for this two hours of hard work... without that you might be surprised how many people choose not to compensate adequately. Rest assured, our team will work to make sure they wrap their arms around the various components of the treatment to make sure every employee is understanding it correctly moving forward. Thanks again for sharing. I truly hope you enjoyed the environment and your overall service.
Fantastic experience: I had a Botox procedure and my technician, Alexa, was extremely professional and efficient with timing and procedure. Procedure. Would highly recommend her.
Thank you so very much for the positive review, Jeremiah! We're glad to hear Alexis exceeded your expectations with her professionalism and abilities.
Negative experience: I have gone to this med-spa for several treatments and here is a bit about the whole process. Unfortunately, I "front loaded" my purchases by buying packages with Laury. First, tattoo removal. Big NO to going here for tattoo removal! After 4 treatments, there was zero difference. I went to an official tattoo removal shop for my 5th treatment and their process was 100% different than Xanadu. They spot tested to ensure my skin was responding to the level the machine was set (Xanadu did NOT do this); they said no ice and no numbing (Xanadu both iced and numbed my skin prior to treatment) because numbing and icing works against the removal process; they covered the area post treatment to avoid rubbing and infection (Xanadu wouldn't cover the area post treatment). It was a total waste of time, money and pain at Xanadu. Then, here comes the good one.... I was sold on a package for facial laser treatment. It was supposed to both remove pigment and tighten the skin. I bought a pack of 4. I've done LOTS of lasers in the past. My skin responds really well to lasers. Normally, after a pigment removing laser, you will see the dark spots get darker, then flake off. This did NOT happen with the Xanadu laser. There was NO difference at all. So, I spoke Laury and we made a plan to research a different treatment. She recommended a laser which had HORRIBLE reviews online. Even the lasers website had before/after photos that were far from impressive. When I mentioned this to Laury, she said "yeah, the website isn't impressive, but the laser has results". I just won't believe it after my previous experiences. During this time, I got diagnosed with cancer. The future does not look bright with the stage and type. So, I asked if they would just refund the balance because the $1,200+ could be of better use in taking a trip with my children, or other. Needless to say, I'm not too worried about aging well at this point, but making some more memories with my children is a major focus. Time is very relative right now. Xanadu med spa decided they need the $$ more than I do and offered to allow me to "gift the credit" to someone else. So kind of them. There are a lot of great med spas in the area where you'll likely have a far better experience and get a little more bang for your buck. That and if you're unhappy with services, they will pad their profits first and worry about customer service later. Hard no to this place.
Dear Melissa, We are heartbroken that you couldn't be happy. We take all feedback seriously and work hard to help people walk out of here ecstatic. I want to point out just a few things to provide transparency and accuracy. The process of pigment flaking off after treatment is exactly what happens with the 20 year old IPL/BBL systems of treating pigmentation. We actually have the newest (and most highly rated) UltaLaseMD and the Clarity II systems. Those can achieve in one treatment what took the old IPL or BBL systems 3 treatments to achieve. If this is your goal than that is the correct avenue. The national reveiws are amazing. And - if you want texture, pore size, and/or fine line correction the Opus is one wonderful option. However - it is NOT going to make dark spots flake away as that is not what it is intended for. Note that we have several other really good options for that outcome as well including the Morpheus8. Additionally, if you do homework you will find that the PicoSure is the best laser on the market for almost all tattoo removal. That is what we have. And - even so, it can take as many as 6-8 to even 10 treatments depending on the process that was used to initially tattoo, the ink used for the tattoo, how deep it was administered, etc. Yes, we offer numbing purely as a client courtesy to make the process easier. A majority of our clients thank us for that and are grateful for it. I know you just wanted what you wanted even though it is far outside the scope of reasonable request. You threatened us with this review if you didn't get your way. I'm sorry your own zeal to win actually led you to follow through on the threat. I actually reviewed the communication from Laury to you and in my humble opinion she did a wonderful job. She simply couldn't deliver what you were demanding. This actually would be a perfect case study in customer relations classes to help students understand how to do the very best you can even when what the client is demanding is far beyond the scope of a reasonable request. I wish you the very best as you move through your journey called life with all the ups and downs that come with it.
Fantastic experience: Absolutely loved my facial and brow tint/wax at Xanadu. I booked two more treatments already. Excited to work with them!
Thank you, Chellee! We're thrilled to hear that you loved your treatments and can't wait to see you again soon.
Fantastic experience: Tayler provided the most amazing signature facial. A relaxing environment with an awesome massage, easy extractions, and glorious head massage . I’ll for sure be back.
Thank you Kristin for your positive review, we are thrilled to hear that you enjoyed our signature facial and look forward to your next visit. :)
Fantastic experience: I could write SO MANY Glowing reviews!!! Alexis- my amazing go to person for Jeuveau..she sets realistic expectations, does not up sell things of no interest. I trust her guidance implicitly. She is also just a lovely professional. She is kind and very knowledgeable. Book with Alexis...you will not be disappointed! Tonya- Have had a few amazing treatments with Tonya, I can't wait for my final results...she has been the consumate professional and sooo gifted at what she does. Tonya is kind, and I just cant state clearly enough how well she understands patient desired outcomes paired with product capabilities. Lori- Where do I start? This woman is to me the reason I keep finding new solutions to issues I am targeting. Lori is fantastic at consulting on what is best given my current state. Mark- Just well done! You have built an incredible team, and this practice is my only go to place for all things related to skin, aging and spa treatments. Five stars hardly seems like enough!
Thank you, Carrie, for sharing your wonderful experience with us. We appreciate your thoughtful and kind words more than you know. Your experience is exactly what we strive for with every client. We look forward to seeing you again very soon!
Fantastic experience: I've been working with Alexis and can't say enough good about her. She's kind, understanding and forthcoming with information. During our consultation she offered suggestions to help me reach my goals. We are all looking for instant results, but our bodies aren't made that way so she cautioned I would need to play an active part in my weight loss. Together, Alexis and I will conquer my fat. I feel supported with this challenge which I struggle to manage myself.
Thank you Phyllis for sharing your positive experience with Alexis at Xanadu Med Spa and her service providing weight loss! We are thrilled to hear that she provided you with excellent service and support.
Fantastic experience: Spencer’s therapeutic massage helped enormously. His knowledge was incredible. I expressed my concerns and he knew exactly where to focus his attention. I can once again move my neck without pain.
Thank you Kristin for your kind words. We are glad that Spencer's massage helped you and appreciate your feedback.
Negative experience: They don't deserve a star at all. Be cautious, they might burn your head and blame you for it. Never will I return again, their were so mean to me and not willing to help me go thru their mistake, as I had to go get treatments from my own dr. and paid alot more than the spa was. Absolutely ridiculous and very bad customer service. They wont take the blame and let the girl still work there when she was hurrying me and made all my two in one treatment into a hour instead two hours. IT NOT WORTH THE MONEY!!! I had a massage and facial; and the girl didn't ask me anything before treatment if I was sensitive and I knew I was and she still did it anyway. THEY ARE NOT WORTH ANYTHING, in my option. they are really good at burning you. Oh no!! You don't get it it burn my head I had to go to PCP Dr and get Rx to put on my scalp and you didn't care to help it anything. And no she didn't ask. You can't now twist what the customer says. Customers are always right!!! And yes it took me this long to recover and I'm still in recovery... You have no idea!!! And don't twist your fancy words to make it all special but the lady and your place were at fault the whole time. And actually I was early. You can't correct people when you weren't there and they were. Reason why now post this: because I keep getting nonstop emails from you guys and I have been wanting to say how bad it was. You guys sound like you are all depressed for customers. Knowing you failing...
I had to really look do some digging to see what this is all about. It was a Groupon service provided more than 18 months ago. This seems a bit odd to be coming back now with this feedback. Regardless... I did look and yes there was a complaint that the peppermint oil in the scalp massage "burned". Now, peppermint oil does tingle a lot. But it does not actually burn. There is a big difference. Literally thousands of massages have been done with Peppermint oil on the scalp with absolutely no response accept pure joy at how good it feels. AND... if there was an allergy it should have been divulged in the intake paperwork (it wasn't). So yes, the massage therapist did ask... in fact, it was one better- it was in the paperwork that was filled out and signed so it was in writing. That's exactly why there is intake paperwork. But any sensitivity to peppermint or anything else was not provided when asked. And a scalp massage is not mandatory at all, it could have been turned down had you simply requested it. The service was 110 minutes and everything indicates that was what was provided. All services must end 10 minutes before the hour for the next client to start on time. If you arrived late, filled out paperwork which ran into your treatment time, or asked a lot of questions (I have no idea if you had one or multiple of these), it really does have to come off the time of the service to keep everything flowing on time. Just because the hands-on service may have started later for any of these reasons, it does still have to end at the 10 minutes before the hour to turn the room for the next client.
Fantastic experience: I've had such a fantastic experience at this med spa! I love how they considered me and my unique needs in an individual way, instead of just upselling or making dangerous recommendations like other spas that I've been to. I have pigmented skin, and was surprised to learn there was a laser team in Northern CO that had the technology to safely laser darker skin. I had scarring on my face that I finally wanted to address, and they took the time to educate me on safe treatment options. I've been working with Tanya C. as my laser tech and she is so good at what she does! I'm half way through my treatments and people have been stopping me to ask me what I do for my skin. It's crazy how effective their recommendations have been! I look forward to a long relationship with this team. Everyone on the staff as well as the environment are so welcoming.
Thank you, Cynthia, for your kind words! We are delighted to hear that you had a great experience with us. People are often surprised to learn that there really are lasers that can treat darker skin tones. It's simply a matter of having the right equipment! :) And it really doesn't hurt to have somebody with Tanya's expertise behind that equipment. You are so wonderful for telling the world about your positive experience. Thanks again!
Fantastic experience: Absolutely LOVE Xanadu! Not only is the ambiance inviting and relaxing but the whole team is inviting, kind, personable, knowledgeable but they focus on what the client wants and needs in order to achieve what the client needs and wants for their skin. The products are amazing and the treatments are wonderful and truly effective. The treatment rooms are just as inviting as the main entrance and you automatically relax when you lay on the treatment bed. I’d rather have a treatment here every month than go shopping or do anything that is about self care. I absolutely love Xanadu and can’t wait for my next treatment!
Thank you Alisa for your wonderful review! After reading it, we said - 'we could not have written a better review if we wrote one about how we WANT to be perceived!' Thank you!! We look forward to seeing you soon. :)
Fantastic experience: Tayler was AMAZING. I went for a facial and dermaplaning and she took such great care of my skin. You can tell she’s one of those kind hearted people that genuinely wants to make people feel beautiful. 10/10 recommend her
Thank you for your kind words, Emily! We're so glad you had an amazing experience with Tayler and we appreciate your recommendation.
Fantastic experience: I recently had an above-and-beyond experience at Xanadu for eyebrow microblading. I sent a message about getting last minute eyebrow services before starting chemotherapy. Laurie called me from her home, was so caring, and got me in for an appointment the next evening. Avery did my microblading, and she is truly a talented artist. She put me at ease, explained everything so well, and was super fun to talk to, since I ran my nervous mouth the whole time. I look forward to getting them touched up after my treatments are finished. I also will continue to patronize Xanadu because of their outstanding customer service from the front desk and beyond and wide range of services, expecially oncology care services. Thank you Xanadu staff!
Thank you Aprille for your kind words and we're happy to hear that you had a great experience with us! You exemplified the Xanadu touch in your comments - where you had several interactions with the team - who together make the experience all that it can be. THANK YOU! And we look forward to seeing you again soon.
Fantastic experience: Just saw Taylor Hendrix for a lash refill she did amazing!!!! Very gentle, no burning the lashes feel amazing and very pretty!
Thank you for taking the time to leave us a 5-star review, Suzie! We are thrilled to hear that you had a great experience with Taylor for your lash refill at Xanadu Med Spa.
Negative experience: I bought the Groupon for laser hair removal and the details were not clear enough, which ended up with high frustration and doing a laser treatment in a way that I wasn't intending to do. Additionally, some of the receptionists are really passively aggressive, particularly when requiring the 20% tip, not from the price you payed, but for the full original price. I felt mistreated as a costumer, especially for not being transparent since the beginning, I am not coming back neither my friend that bought the same Groupon as I did. Customer service is definitely not their thing, particularly when it comes to managing Groupon clients.
Thank you for sharing your feedback, Luisa. We apologize for any confusion regarding the Groupon details and receptionist's behavior. Could you please provide more details about your experience so we can address the issue and improve our customer service? Your experience is far outside the realm of what most report. So we want to understand. Thank you.
Fantastic experience: I was so pleased with my visit to Xanadu Med Spa. I was only there for a consultation however l was extended much kindness in what was a vulnerable moment. Esthetically beautiful and big kudos to Lori. Thank you so much
Thank you Kari for your kind words. We are happy to provide you with a comfortable consultation experience. And Laury is absolutely fantastic. We totally agree! :)
Negative experience: I have been going to Xanadu for almost 4 years but I sure won’t be going back. The turnover of staff has gotten unbearable (reception/check you out folks never know what’s going on or if you have membership points so it takes forever) and whatever you do, DO NOT let Alexia give you injections!! I have never been so bruised, or have entire areas missed, or had injections in the wrong place. I’ve left 2 messages for the owner to call me about it and have heard nothing but crickets. I can’t respond directly to your reply however: 1. She didn’t offer an appointment with a different RN. She said SHE wanted to fix it. The appointment she made was tentative because I told her I was traveling and my son just passed away. I have never no showed for an appointment. 2. You probably didn’t get a message to call me because she never gave it to you. 3. Posting on the internet, publicly disclosing my treatments is a complete violation of HIPPA law. Nice job.
Dear Kristina, thank you for your feedback. I did look into your file as there was never a request for me to contact you. I see you got Botox. I also see that you called and actually talked to Alexis who apologized to you profusely and even set up an appointment for you to see one of our other 3 RN injectors to evaluate it and make it right for you. Sadly, you chose to no-show that appointment removing our opportunity to fix this for you. There actually hasn't been turnover of staff as much as GROWTH of staff due to the growing business. Everybody that was here at the desk a year ago still works here except one problem employee. I did speak with their manager to make sure they understand the Botox membership process as I know it can be frustrating to have patience with new people... we just want everyone to feel like they have been doing the job forever. ...Please note that YOU did provide the fact that you got injections... I didn't do that until you had already gone there. There are really only two injections. Botox and Fillers, both in the same bucket of treatments. So I didn't open that up to the public for you. Your appointment was with Courtney... one of our other RNs. Not sure what is going on with everything with you. I can't even imagine what losing a son would be like. My deepest sympathy and all the empathy I can send your way. I'm certain you are going through a lot. I wish you well.
Fantastic experience: I’m scheduled for the Emsella chair. Excited to begin treatments. Will keep all posted with results. The staff is very nice and accommodating. Excellent service in tending to your needs. Lovely facility.
Thank you for sharing your positive experience, Robyn! We appreciate your kind words and look forward to seeing you again at Xanadu Med Spa for your Emsella chair treatments.
Fantastic experience: Alexis at Xanadu is amazing and incredibly talented. I was so nervous about lip fillers but she was so patient and informative. She didn’t rush or push doing one thing or another making me feel like I could make the right decision for me. I looove my lip and cheek fillers and would never go to anyone else!!
Alexis really is quite good at helping clients make the right choice for them. Thanks for the shout out Mackenzie! We really appreciate it.
Fantastic experience: I was a little nervous based on a previous experience to come in. However, Alexis did a great job. I look forward to seeing her again.
Thank you for the 5-star review, Joanna! We're glad that Alexis provided you with a great experience and we look forward to seeing you again soon! We are so pleased that even after a negative experience somewhere else we could showcase what a positive aesthetic experience CAN look like! :)
Fantastic experience: Almost 11 years I have been going to Xanadu and they keep me coming back. I love the staff and the owner has really worked hard to bring so many services to the customer. They offer a great monthly plan according to your needs. The massage and facials are by far the best. I have had laser hair removal, botox and peels here. Thank You to Xanadu for always taking care of me.
Thank you, Josephine! You are a true gem and an incredibly loyal client! We are thrilled to hear that you love our staff and services. You have been witness to our evolution and growth. It's so gratifying that you have stuck right there with us along our journey!
Fantastic experience: My massage with Jess B. Was amazing! She listened to everything I told her I perfer at the beginning of the appointment for the whole service. She was super friendly and funny and nice to spend 2 hours with. Thank you for the excellent service Jess! You made my birthday
We agree Miranda! Jess really is great! Thanks for the positive feedback. Hope we get to see you before your next birthday.
Fantastic experience: I got a massage for my husband on his birthday and he loved it! He said they have all kinds of tools and techniques that really loosened him up and kept commenting how good he felt all night!
Thank you Jaime for the kind words and we're thrilled to hear that your husband enjoyed his massage!
Fantastic experience: I got my eyebrows microbladed by Tanya and I have never felt and looked better! She is amazing at making your eyebrows look natural and absolutely gorgeous, and she is unbelievably kind and accommodating! I haven’t had to wear any makeup since, I love that I get up in the morning and feel naturally beautiful with my eyebrows done by Tanya. Additionally, I bought some silver soothe from Xanadu for scaring and other small irritations as I have sensitive skin. I’ve never seen scarring and skin irritation from things such as pimples and small scrapes go away so fast! AMAZING! would 10/10 recommend Xanadu for any service and all of their skincare remedies.
Thank you Madeline for your kind words, we're glad to have met and exceeded your expectations.
Fantastic experience: I had the first session of a tattoo removal done. They are so thorough and kind. Everything was explained in detail. I will definitely be going back!
Thank you, Heather! We're thrilled to hear you had a positive experience and we look forward to seeing you again soon!
Fantastic experience: Really enjoyed my visit today. Alexis was very friendly and knowledgeable. The vibe was super relaxed and will certainly be back in the near future. Thank you for a wonderful experience!
Thank you for the kind words, Renata! We're glad you enjoyed your visit and look forward to seeing you again soon!
Fantastic experience: Avery was lovely. She was prompt, professional, knowledgeable, and very competent. I felt at ease with her. We moved up her from Denver. Avery is my new go to person.
Thank you Desiree for your kind words! We're glad to hear that Avery provided a great experience during your visit.
Fantastic experience: Fantastic. Alexis took her time to understand exactly what I wanted, and calmed my nerves about the procedure. She has an extremely collaborative approach and changed a few things from my original consult in a very positive way.She also showed me what I looked like before and after every step. And the results were magic. I look 5 years younger and feel terrific. For massages and facials, Griffy and Avery are the best!
Allison. Even though Alexis is fairly new with us, we have been receiving feedback exactly like yours about how talented and thorough she is. Her work is simply outstanding. People love how kind and caring she is as well. And we can't forget Griffy and Avery - they really are quite great as well. Thanks so much for taking the time to leave this review! :)
Fantastic experience: Melanie reviewed thorough blood panel results to determine a proper dosage of hormone replacement which was inserted as a pellet in my back. Her response to my questions post- procedure was professional and timely. I am very pleased with results and quality of service. I will continue this therapy through Xanadu and possibly explore other offered services in the future.
Thank you Karen for taking the time to provide this beautiful feedback!
Fantastic experience: I highly recommend Xanadu Med Spa and (especially) Melanie. I've had nothing, but positive experiences and Melanie has an eye for helping bring symmetry to your face. I'm a very expressive person, and at age (over) 40, it's begun to leave a mark. Melanie has provided guidance on how to navigate the med-spa solutions that are out there. I intend on continuing services with her and Xanadu through the years.
Thanks so much for the glowing review Paige!
Negative experience: I have been putting a lot of thought into this review. And I’ve decided to be fair to myself and write it. I first went here to receive small amounts of Botox that I’ve been getting for years for acne. I started this back when I live in Texas and finally found somewhere local to get it done. I was appointed to Melanie for this treatment, she was extremely unprofessional and spoke poorly of MY place of employment, took a personal call during my consultation and was short and rude to me. I chalked it off to perhaps she was having a bad day. Anyway, came back in November for micro infusion. Was seen by Melanie again who seemed less than thrilled to see me again, she was kind to everyone in the waiting lounge but did not give me a similar greeting. I know I don’t look like the “typical” client but if I’m here to drop a few hundred dollars, could you at least pretend to be happy I’m doing it there. She was short and rude exactly like the first time. I was also told this micro infusion would make my face look like glass. It made my skin completely break out for DAYS and it turned my face from dull to dull and dry. So I essentially paid $325 for a woman to make me feel awful about myself and then suffer over a week of terrible break outs. I’m so disappointed in myself for not speaking to a manager that day.
I am saddened to read this. As the business owner, I can tell you that we work hard to make each and every client experience a great one. One reason I employ more than 20 staff is because they each have their own strengths - and each have different personalities. So many people absolutely love Melanie. Are there those that don't? Absolutely!! So there are other nurses on the team that you can work with to find your perfect fit. When you come in the next time, I sincerely hope you find a person that you connect well with and will consider removing a review that negatively impacts the entire team when your issue is primarily with one person. That's my very humble request. We will see you soon. If your experience isn't what you hoped for, please feel free to reach out directly to me, or to our patient care coordinator, Laury. Thank You and I wish you well in the New Year! We will see you soon.
Fantastic experience: Got the 3-1 facial for my mom's birthday & she loved it. She came back with a glowing face. They were incredibly knowledgeable & made my mom feel very special on her birthday. I originally booked the facial online & picked a different one. When I called to confirm/ask questions about the facial, I was able to speak with the aesthetician (Griffy) & she was incredibly flexible in that we upgraded the facial to a better birthday gift- which it was indeed. Thank you!
So many people utilize our services for gifts. Did you know you can even buy gift certificates that you can print our email from home right from our website?
Fantastic experience: I see Melanie. Here is what I like about her! She is HONEST. She won’t let you overdo things to your beautiful face. At times I am hypersensitive to the way I look (as so many of us are in this crazy society we live in) see because she is honest, and sets boundaries around “overdoing” things (I am only 35) I feel like she has done her job ethically and with the upmost integrity. I have seen others here in the past and just like Melanie, they were completely honest about treatments which just would just not work for me. I really appreciate the ethical efforts from everyone at XANADU keep up the good work and keep having integrity! XO
Jacklyn - across the board at Xanadu we are proud to meet the client where they are. Overdone Hollywood Models is not what we do - natural, realistic, and beautiful results are what we aim form every day with every client.
Negative experience: My massage therapist did a good job. The pressure felt great! However, I was literally shorted 20 minutes of what was supposed to be a 90 minute massage. I’m a single mother of 3 so anytime I get a moment away to relax I jump on it, as my time’s incredibly limited. That being said I scheduled a sitter for a specific amount of time in order to receive a full 90 minute massage, which sadly I didn’t receive. In a since I feel robbed of both money $ and time. So I left irritated and let down. I wouldn’t refer suggest recommend this Spa.
Amanda - I am so sorry to hear this. I don't know what the circumstance was at all. But that is way out of the norm. If paperwork in the beginning made it start late, or something else. The schedule is set with people at the top of the hour so services do need to end on time even if they start late. I certainly hope it was not our staff that caused the shortfall. We monitor that pretty darn close. Thanks for letting us know!
Fantastic experience: John did an amazing massage, every muscle group felt so relaxed, once I left. He worked the knots out and helped my tennis elbow. I would recommend John, to anyone needing their muscles worked over.
John is amazing, Cassie. He has a lot of talent in those hands.
Negative experience: Y'all can see their response. I don't know why they keep responding to me except now they're trying to sell weight loss services, which I don't want, nor do I need. I'm not changing my review. Anyway, if you choose to go here for this service, take your own pictures. 2023: I had Coolsculpting here. Bought 12 units/placements, did exactly as they said with scheduling, etc. Cost more than $5k. Absolutely nothing happened. In the progress pics, they were really reaching to find some change. I did measurements, and nothing ever changed. Same measurements every time. 8 weeks after my 2nd round I went in for progress pics and they told me I should get a 3rd round. For that price I could have had actual liposuction. Hugely disappointing and obviously a waste of money and time because each time it took nearly an entire day. Note after the response- the jelly roll contour that they said they got rid of is still there. I was definitely not trying to be a size 6- they're acting like I'm not realistic, which maybe many people aren't. I did not change a single size-- again, for the price, at least 1 size would be expected. The people were really nice at least. 2022: Excellent massage! Loved the experience. Stick to massages.
This was has me really puzzled. I wish there was a way to showcase the awesome before and after photos to show exactly the truth about what results were achieved. We got rid of her jelly roll contour of fat. Now, we can't make miracles and create a size 6 from where she started... nor did we promise to. But the results are actually quite good - and that's not even a matter of opinion. Sometimes people can't see themselves the same as others see them. I have a strong feeling that is the case here. If anyone would like to see the before and afters of our actual work on several clients - come on in! There is nothing to hide. Our work speaks for itself. :) I see you just updated your review Lyndsey, which prompted me to go back and look once more at your photos. They are quite amazing actually. I might point out that Coolsculpting doesn't make you lose weight, it simply contours the fat to make it less invasive. We do offer semaglutide if you would like to consider a weight loss journey. That may be a little closer to the outcomes that perhaps you were after. We can reduce the bulk with CoolSculpting (and that is what we did). But to truly lose large amounts of fat it needs to come from weight loss. It is worth considering. :)
Fantastic experience: My esthetician made me very comfortable by sharing her own experiences with the procedure. The environment was relaxing and professional. The value was excellent.
Anthony - thank you so much for letting us know. We strive to achieve the results you describe!
Fantastic experience: If you are looking to remove a small or large tattoo and not seeing Tonya @ Xanadu Med Spa, then you are making a mistake. She is not only a master at her profession but an excellent conversationalist that makes you feel relaxed in her environment. The entire staff is wonderful and congenial. I am definitely going back to try other services as well.
Tattoo Removal with our Pico Laser is one of our specialties. We have one of the only devices like that north of Colorado - and it truly is second to none for dissolving every color range of tattoos.
Fantastic experience: Xanadu med spa came highly recommended to me. I have thought about facial treatments for years as have we all right? Well, I called and scheduled an appointment with a clinician and was expecting to be “sold“ on something or perhaps a “special package“. The truth is… There was no special, Introductory pricing, or sales gimmick. She treated me with nothing but respect and answered each question I had as thorough as she could. I am scheduled for a laser treatment as well as Botox treatments here in the next two weeks. Once again I have not had any “work” done. But, I’m certainly looking forward to it.
Kenny. This is one of the best reviews someone could leave! It is representative of our approach and mission - to meet our clients where they are and provide open, honest, information to achieve the best results possible specifically geared for their needs.
Fantastic experience: I treated my wife to a HydraFacial. It was her first experience with the treatment and this spa. Camille S took care of her and she loved it. Beautiful location. Wonderful service. Very friendly and warm reception. Definitely a must visit and or regular visits!
Thank you for the feedback - the beauty of a HydraFacial is second to none!
Fantastic experience: GinaRae was absolutely amazing! She made the whole experience so easy. She was so knowledgeable and informative which made me feel so at ease for my first time. She also helped me pick out some of the greatest skin care products that I totally fell in love with! Gorgeous place, definitely go see GinaRae!
We Love GinaRae too Megan! Thank you so much for your feedback!
Fantastic experience: On my first visit, I met with Jennifer and Melanie. They were both very approachable, personable, professional, and knowledgeable about their service offerings. I spent the majority of my visit with Jennifer, who was great working with a client like me who is a first timer. I would highly recommend Jennifer to others. Additionally, I had several interactions with the Client Relations Specialist, Heidi, and she is awesome. Heidi is incredibly nice, professional, and focused on assisting their clients. The Xanadu Med Spa really has an exceptional team of people, and their stellar reputation among their clients is what first led me to them.
It doesn't matter if you are working with our client relations team, the med spa team, or the day spa team, we work very hard to ensure that customer care is at the top of mind with every single client. It is so rewarding that you recognized that. Thank you!
Fantastic experience: I went to see Antonia for a skin irregularity on my eye lid and it was gone within a week with the Lamprobe treatment! She was super friendly and explained everything to me so I understood. The place itself is nice and clean and I would definitely go back if I need any other services in the future!
Antonia rocks! Don't you agree!? People often think they have to live with those skin irregularities. So nice to know we can take care of those. Such a simple little procedure makes that "eyesore" just go away.
Fantastic experience: I had Kiera as my esthetician and she was nothing short of phenomenal. That was by far one of the most relaxing and enjoyable spa experience I have ever had the pleasure of having. I will definitely be booking with her again.
Kiera is phenomenal. 'You said it!' Thanks so much for taking the time to let the world know!!
Fantastic experience: Melanie was amazing, this was my second time coming here for filler in my lips but my first experience with her and I don’t think I could ever go to someone else after seeing her! She made me so comfortable, gave me super thorough information I wasn’t given the first time and just overall a great provider. I highly suggest Xanadu and Melanie for any of your beauty needs! Stellar place. :)
Yes - Melanie is indeed amazing. Thank you for giving her the shout out she deserves. Filler is an art - and she is quite the artist!
Fantastic experience: Melanie did the BEST job. She gave me the exact look I was going for with my jaw and lip filler. She was incredibly patient with listening to my needs and was very informative about what the procedure would look like since it was my first time. 10/10, I will definitely be booking more appointments!
Melanie ALWAYS does the BEST job. Filler is one of her many specialties. Thanks for sharing your happiness with others through this review.
Fantastic experience: I had a wonderful facial and massage from Brooke. I will be signing up for a monthly package. I would highly recommend this place to anyone who is looking for a spa day!
Brooke is just something special. She always delivers. Now you will get to enjoy it every month through your membership. Thank you!
Fantastic experience: Had a fabulous experience at Xanadu. Griffy is very skilled at what she does and I thoroughly enjoyed my massage and facial. Would highly recommend!
Cheryl ... we get such good feedback about Griffy for her beautiful touch. Thanks for giving the wonderful feedback!
Fantastic experience: INCREDIBLE experience! from the best massage I’ve ever had to the professionalism, expertise and most knowledgeable laser professional Tanya C I was in the best care! Will definitely be back for more
Ari - you are INCREDIBLE for providing this wonderful feedback. Thanks so much!
Fantastic experience: Alisa was amazing, my kind of people for sure!! My bestie and I went to see her and WOW! She knows what she’s doing and did an amazing job. She’s a lot of fun too! Will definitely revisit this salon. I can see why the ratings are top notch for this place. Lots of #SelfCare options for sure!! I am over the moon for the service I got and highly recommend this place and especially Alisa!!!
Melinda. Thank you so much for providing your 5 stars! Our staff is both talented and fun! Part of customer care is just making them feel great.
Fantastic experience: I highly recommend Alisa for injectables, she is very knowledgeable, professional, and talented at what she does. I've never experienced any adverse reactions during the many times I've come to see her. She produces natural looking results and is very honest, never tries to push a service you don't need like many people in the industry. I am so happy I've found her!!!
Jeanne... our injecting team is quite talented. Natural results lead the way of our philosophy.
Fantastic experience: UPDATE: This place is still amazing. Beautiful and peaceful atmosphere, amazing owner and staff who care about our community and fantastic treatments. I recently started seeing Helen for my massages and she is outstanding. She truly cares about wanting me to walk away FEELING better. My sessions with her have felt not only relaxing, but therapeutic. I highly recommend scheduling with Helen! I have been going to this Med Spa for a little less than a year. The service has always been outstanding but now they have a beautiful new location that really provides the luxury atmosphere for their already luxury services. Griffy is amazing! She gives the BEST massages (especially head massages.) This place is 5 star in every way.
Thanks so much for the words of encouragement Jackie!! We are loving our new location and getting so much great feedback about it. And, YES, we agree... Griffy is amazing!
Fantastic experience: I loved my consultation at Xanadu. I’d had a bad experience down the street and they were able to see me right then. I was given education and wasn’t pushed into anything overwhelming. Tonya was knowledgeable, kind, and relatable. She also cared about being financially prudent, which I greatly appreciated! I’m excited to go back!
Amanda. So glad we could provide a wonderful experience to offset one that wasn't so great. Thank you for your 5 STAR REVIEW!
Negative experience: I had a massage with Dee that I booked using a Groupon. Dee talked through my entire massage, telling me how "she really needed this massage appointment." I think she just wanted someone vent to. She essentially turned my appointment into her social hour and shared many personal details about herself and details about the spa staff that I did not ask for or appreciate hearing. My attempt to treat myself was ruined by her unprofessional behavior. I will not be a return client.
Becca. As the owner I can tell you this is not how we operate and I apologize for your experience. I will speak with the therapist so future clients don’t experience the same. Thank you. Mark
Fantastic experience: I still see the website hasn't updated the "meet our staff". A friend of mine bought me a gift service to Xanadu. Dee was amazing with my facial. She is dope AF. I had no idea Xanadu did eyelashes!? Why isn't this on the website either??? (Seriously though, update your website)
We are glad to know that you had a good experience! We hope your next experience will be the five-star experience.
Fantastic experience: I found this place to have a beautiful calming environment. I had a massage with Brittanie. It was one of the best I have ever had. She was also very friendly and professional.
Hi Jared, thank you for taking the time to share your experience with us! We're thrilled to learn how happy you are with our services and will be sure to pass the message along. Come back and see us again soon!
Fantastic experience: Xanedu Med Spa is beautiful, spotless, friendly, warm and welcoming. I’ve been meaning to write a review for Opus Plasma for months now. I tried opus plasma to address common skin concerns. Texture, discoloration, acne scarring, pore size. I did three sessions, and the difference each time was amazing. Within 3-5 days after the treatment (with purchasing the HA that was recommended) my skin was glowing. I would recommend opus plasma to anyone with any kind of skin issue. The way my skin was glowing following the treatment was like nothing else. The first picture is prior to any treatments, and the second was taken 6 days later, both similar lighting in the car with no make up. If you’re on the fence with opus plasma, I hope this helped make your decision.
Rachel we're so glad we were able to help you feel comfortable and so happy that we were able to help you resolve your problem. We will continue to provide wonderful services and are always here when you're ready!
Fantastic experience: I LOVE this med spa! Have had a massage and lip filler here and each time was wonderful! From the receptionists to the service itself! Wonderful people and relaxing environment! Thinking of doing their monthly membership!
Melanie, we're glad you enjoyed your experience with us! We appreciate your trust and are grateful for wonderful customers like you. We look forward to seeing you again soon!
Fantastic experience: So good! I bought a Groupon deal so I wasn’t sure what exactly was included with it but I got a 1 hour massage that was absolutely amazing and a 1 hour facial that included microdermabrasion, hydro UV extraction, facial cupping and a mask!! The massage was just what my tight back/shoulders and aching neck needed. She even used hot stones too! Highly recommend! I think this was the most relaxed I have ever been in my whole life! I’ve had a few massages before and they just talked the whole time so I was planning on saying something before hand but I didn’t even have to mention it!! I’m already booked for another!
Meghann, thank you so much for the five stars! We are glad to hear that you had a great experience with us. We hope to see you again soon!
Fantastic experience: Staff is knowledgeable in their fields. I’ve had the best experience with hormone therapy. Going through menopause, I have been prescribed anti-depressants. They didn’t help. I was sharing this with Melonie, who administers hormone therapy. She did blood work and found I had no Estrogen, no progesterone, no testosterone. Also found, my thyroid level was low. With hormone therapy I feel like I’m Interested in things and doing things I haven’t done in years! I’m happier! I feel I have more energy! My memory, concentration, and mental sharpness has improved! Thank you Melonie! I’m very grateful for you! You have made a positive improvement in my life!
Carrie, we are so glad to know that you had a great experience with us! Thank you for the five stars.
Fantastic experience: I went in for a botox treatment with Alisa. I was pretty nervous to have the procedure done. She was amazing!!! She took her time to listen to my concerns and made me feel incredibly comfortable. She was professional and personable at the same time. Katie Maguire also was incredibly helpful. Prior to my appointment she guided me to find the best options for the areas I was concerned with. Her knowledge surpassed any other med spa I've been in contact with. I am extremely pleased with my experience there and would highly recommend both of these ladies!!!
Eileen, thank you so much for the five stars! It was a pleasure doing business with you.
Fantastic experience: Fantastic people and ownership! I beat my body up a lot with all the standard CO activities. I got the Swedish massage with Brooke and can't remember the last time all my aches felt good!
Joseph, Thank you for your wonderful five-star review!
Fantastic experience: I can’t say enough amazing things about Xanadu! I’ve seen Alisa twice now and she’s such a skilled injector! She’s definitely gonna be my gal for future work! She’s absolutely the sweetest and made me feel so comfortable and relaxed. She was also so transparent with me throughout my appointments. Also, everyone at the front desk are so nice and accommodating! Thanks Xanadu!
Courtney, we're so happy you're happy & we could provide such excellent service! Thank you for being a loyal customer, we look forward to seeing you again!
Fantastic experience: They were great, everyone I encountered was so friendly. Everything felt very clean and my aesthetician asked good questions to ensure she gave me the desired outcome I was seeking from my service. Will definitely be my new med spa in Fort Collins. I’m excited to see their new location too :)
Sloan, Thank you for the review! We're so happy you came by and are looking forward to seeing you again.
Fantastic experience: Amazing!! The facility is super clean and calm from the front door on! I had a massage and facial with Brook and she was just so great, so nice and made me feel so comfortable, and I want to share that I actually have some personal issues from past trauma and have always been worried getting a massage might be triggering but she made the whole experience feel like such a safe space for me from the beginning, just incase anyone has similar fears, this is a great place to go. I didn’t have to even mention it because I felt so comfortable which is such a relief, could not have asked for a better experience I am so grateful, it was truly a healing experience!!
Marisa, we appreciate your kind five-star review! Please come back again soon.
Fantastic experience: Melanie was absolutely wonderful to work with. She made me feel comfortable and was results driven. The CO2 laser was definitely a game changer for me! I will be a Xanado client for life.
Pauliana, Thank you so much for taking the time to leave us this awesome five-star review! It's our top priority to ensure all of our clients feel safe and feel relaxed with us. We hope to see you again soon!
Fantastic experience: I went on a Groupon and I will definitely return again! I was lucky enough to have Brittnie for a massage and facial. She was awesome! One of the best massages that I have ever gotten and when I left, my skin was glowing and happy. I drove to Fort Collins from Longmont for this appointment and it was completely worth the traffic!!
We are elated to know that you had such an amazing experience with us Elisa. We pride ourselves in all that we do and really try our best to exceed our customers' expectations. We look forward to seeing you again in the near future!
Fantastic experience: The gal that did my massage was very attentive to what I wanted. I was very relaxed. I really was impressed by the staff, and how nice they were. Ive been to a few places that were similar and was treated poorly. I will definitely be back.
Thank you for taking the time to leave us a review, Julia! We are so glad you had a wonderful experience with us. We hope to see you again in the near future.
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