Sun River Health The Hub

Fantastic experience: Very good

Fantastic experience: Very comfortable atmosphere. Staff is extremely helpful. Therapist & Psychologist are caring and patient. Nursing Staff are extra caring. All questions are answered by all the Nurses, Staff Therapists & Psychologists. Knowledgeable, Experienced and Caring. I would recommend this to anyone who needs or just have someone to speak to about things bothering you. Helping you move past things. You’re not Alone.

Fantastic experience: Dr Nancy was wonderful as usual. We talked for a little while and then I got my blood drawn. She is the best Dr I’ve ever had. I’m so lucky to have her.

Fantastic experience: I love sun River Health they are caring and they help with whatever your needs are

Fantastic experience: Thank You for Service

Negative experience: I got there at 12:30pm for lab testing and they told me to wait til 1:30. I waited patiently until almost 2:00 pm . The lab staff told me to keep waiting after I already was waiting for long. Disappointed is the word I want to say about lab. This wasn’t the first time.

Fantastic experience: Easy to access portal. I like the convenience of being able to be home and I'm still able to see my therapist.

Fantastic experience: Good

Positive experience: It's ok in serving each patient.

Fantastic experience: Best clinic I love them they really care about there patients especially mental health

Fantastic experience: Great place to go to.

Fantastic experience: I’m a patient for over 10 years. I don’t have no problem. They take care of me quick my psychiatrist. I love him my therapist. She’s the best and my site is the hub site in wood. It’s OK they’re OK for the first time I went they’re OK

Fantastic experience: Very pleasant lady Nancy wahab, always

Fantastic experience: My session with Alyssa Gordon are as excellent

Fantastic experience: Ms. Cintron was outstanding. She provided assistance with everything we needed and demonstrated great professionalism and patience throughout.

Fantastic experience: Great wait love my doctors there sun river is the best place to go

Fantastic experience: I 10 outta 10 recommend and I often do still tell folks of how amazing the service and care at sun river / I love my providers and staff i am very grateful for this service available for free kinda and low income clients all over New York / Nancy Saltzman is the GOAT / Henry is the BEST : I love all my providers from sun river health ; they offer Telehealth videos in person and have a variety of locations throughout New York.

Negative experience: The front desk receptionist were chatting away with each other having a line waiting for them. They were unprofessional & no air conditioning in the building.

Fantastic experience: Hello, my Doctor Guzman and my psychiatrist and my counselor are very good. They help me and support me. They are great doctors

Fantastic experience: I’ve been with sun river health over 10 years and I love the doctors as well as therapy and there over all workers I recommend them very much

Negative experience: Got here at 12pm didn’t get seen to almost 2pm for a 12:00 appointment for a pregnant women. Need more doctors if that’s the case or just don’t set up appointments. People have things to do.

Positive experience: Bueno se tarda un poco más de lo normal

Negative experience: I been coming here for years and every since they moved me to the hub it’s been a disaster I have to call for my own refills been out of meds for 3 weeks, you can never speak with a supervisor this place is a mess if you have somewhere else to go do it my mental health has declined all over again and it is as no joke I’m waiting for a televised call since 9:15 the representative told me they can send the link up to 20 minutes later I have never heard of such I ask Ana can I speak with a supervisor and she said they are not in this is a complete and utter joke.Im pissed off

Fantastic experience: Very clean in the office very patient and understanding listens to my problems and I’ve been with y’all over eight years and I’m not changing. Thank you for your service and your kindness.

Negative experience: Please consider getting medical care from somewhere else. EVERY and I mean EVERY single time I've arrive for my appointment there is a 2 hour wait to see the doctor even when my appointment is early in the morning. My doctor forgets to put in my referrals and send me a doctors note after my appointment. I would call numerous times, just for them to say “they will send a message to my provider” and nothing after that. My case manager is no different. Please consider getting seen at a different location, this place needs to be shut down.

Negative experience: Dr. McPherson is negligent. She's dropped 5 appointments without even telling me about it. I had to follow up about the appointments. One time, I had to call her superiors so that she would release my medication to my pharmacy; had I not held her accountable, she wouldn't have released my prescriptions, which were HIV preventative. She really needs to her doctoral license revoked and SunRiver needs to fire and replace her. I've been a patient for about 5 years and she only neglects me.

Fantastic experience: Great work and very professional I was seen by Daniel who was very nice and made me feel comfortable

Fantastic experience: I like it there doctors care nurses are very friendly sometimes a but busy but waiting period isn't long

Negative experience: Well no good, came to see my doctor, and the doctor was not here, I think they should not give appointment if they no sure the doctor is in, absent in my job, come by from far

Fantastic experience: Ms. Yeneysi was excellent. She helped with everything we needed help with. Very professional and patient.

Fantastic experience: My experience with Sun River health was amazing the nurses are welcoming and friendly .

Fantastic experience: I ve been a patient since 2012 im not going to sugar coat it its been up sand down with some terrible unprofessional and careless staff/ doctors but since i met my primary physician Dr Paul De Guzman i fell cared , the best treatment have Ben since his there wherever he refers me is a convenient place for me he is amazing so informative although his super busy for the amount of patients he has due to his outstanding work . He still makes sure you get the service in place or refer you I wish I can give him a 10 stars along with the care manager Robert Peña perfect always on pint to meet patients needs very sweet and caring staff also my psychiatrist Dr C. Williams therapist Ms Gardner makes a perfect team which are working to ensure my life and health go in the right direction . The only problem is I moved to queens is very difficult to make it to the Bronx specially due to parking issues etc other than that love my team.

Negative experience: They are very unprofessional and unorganized. How you book more than 5 people for one time slot and have them waiting for hours to be seen.

Fantastic experience: Great experience

Negative experience: The wait time is horrible, the site coordinator is extremely inconsiderate and the front desk staff are there to play.

Fantastic experience: Been with Sun River Health for years very fast and takes good care of your needs help with questions and the health care workers are very nice a safe place with anything. Thank you for you service

Fantastic experience: I love Dr. DeGuzman, hes professional, listens to his patients, I feel my issues are truly heard with him, he truly is one of a kind, the best doctor I have ever had. Sky, is so amazing, I truly like her a lot, shes professional, kind, funny, makes you feel okay, even if you are not, and Jose the Manger, hes great, has no issues stepping in and giving shots or whatever is needed of him. The staff in the back, I can't say enough good things about. The front staff are good, but today doing new patient paperwork took almost an hour as the staff kept asking her for help which delayed our paperwork. Overall, this wasn't her fault I feel they need more staff as patient to staff ratio is crazy.. They need more help in the front. However, I wouldn't go anywhere else.

Fantastic experience: My nurse sky was amazing. She really made me feel comfortable about talking about my health. Dr. DeGuzman was great! He really listened to me when talking about my journey and just didn't give up or stop listen to me when talking about my medical health.

Negative experience: I have been a client since 2018 unfortunately this will be the last time I will enter the premises because no one shows any accountability for their actions and their lack of custom servers to taxpayers. They undermine their clients and do not take accountability for anything that there employees do or say it seems that they do not have any standards. They just want people to just come in to work as a Chef, accountability, and respect. This is the most important thing to me. It’s impossible to give respect to a person who doesn’t even respect their selves or their job, I hope this helps someone when they are looking for services with some River health. Maybe it would be better to go to another location or different company that has the proper training for mental health health patients.

Negative experience: Disgusting location, people shooting up & literally doing drugs right outside & across the street. Nasty disgusting filthy location, who would want to visit a place surrounded by depression. The doctor Nicketta McPherson is late on absolutely every visit and the wait exceeds 40 mins. So I decided to arrived 20 mins late instead of sitting for 40 mins & they cancelled my appointment even after I called and alerted them that I would be late. I just had to get some results read & they told me to reschedule even tho the doctor was busy and I would have never been seen at my initial time because the doctor was already busy with a patient.

Fantastic experience: Unlike other officers I've visited the hub was very perfecent I was in and out in record time All staff I came in contact with went above and beyond to make me feel welcome

Fantastic experience: Great customer service and professional staff.

Positive experience: Everything is great besides the initial wait time to be seen by the doctor. The wait time seems very long. However, the staff at the location is very professional and kind. It's worth the wait for my doctor McPherson. She is the best.

Fantastic experience: Some movies one of the best Clinic I've been to in the Bronx Ms Jenkins thank you for your service today

Fantastic experience: Sun River Health The Hub is the best I have been with them for over 7 years all my doctors under sun river best service ever

Negative experience: Folks...I have already written a review and felt the need to add that Sunriver Health is absolutely not recommended. When you have problems, you can't directly call the clinic. Your call is received by a call center representative that isn't anywhere near the facility and it is very difficult to resolve issues. Folks, its an absolute nightmare! I had difficulty receiving mediations ...filed formal complaints with no resolution. Tried contacting Anne Kaufman Nolon, CEO at the corporate office....no luck! It's one big ugly beauracracy. If you bothered to read the reviews, do yourselves a favor and go somewhere else...its not worth it. One star is too many stars...absolutely!

Negative experience: Just go to another place. This is a bad place in any way possible.

Negative experience: They schedule 25 people to see the doctor at the same time, the wait time is ridiculous for a 5 min visit with the doctor...

Negative experience: No NEED TO GO HERE THEY HAVE NOTHING EVERY THING IS A REFERRAL OUT OF THE OFFICE TO GET A DEPO SHOT U HAVE TO GO TO A PHARMACY PICK IT AND BRING IT BACK, THEY HAVE GOTTEN REAL NASTY SINCE BEING BRIGHTPOINT, EVERYONE DOES WHAT THEY WANT, THE WORKERS ARE ALWAYS HAVING INAPPROPRIATE CONVERSATIONS IN FRONT OF PATIENTS, PPL KNOCK AND WALK IN RIGHT IN THE MIDDLE OF TALKING, the DRS WONDER OFF, & YOU OFTEN HAVE TO LET THEM KNOW WHEN SOMETHING IS WRONG IN YOUR OWN CHART, The only DOCTOR REALLY WORTH ANYTHING IS THE PEDS DR.NELSON SHE IS AMAZING AND SHE LISTENS AND SHE DEALS WITH YOU WITH A HEART! Everyone has attitudes and talk AT you like u in the street and AVRIL IS NEVER NEVER NEVER AVAILABLE EVEN AFTER THEY MESSES UP MY LAB WORK TWICE AND SHE PROMISED ME ALL WOULD BE TAKEN CARE OF and it wasn’t OFC! Just GIND A GOOD DOCTOR OFFICE IM NOT SURE WHY THIS PLACE IS STILL OPEN! And I said what I said and WILL BACK IT WITH PROOF! SMH

Negative experience: I was the second person to arrive, they put me in a room 30 minutes later and one hour later from that im still in the same room and nobody has came, dont come to this place, very unprofessional and unqualified and borderline useless staff

Negative experience: Ridiculously long wait times. I waited 2 hrs and then had to leave cause I had other appointments

Positive experience: It was extremely warm in the reception area. The examination room had perfect temperature. I did wait a little while. The doctor and staff were great. They helped me get through my scare. A special than you to arsalcedo, for going the extra mile. You don't get that this much these days!

Negative experience: Sadly it took 3 hours to bee seen by a doctor and now I'm waiting for the person that does labs to see me.

Negative experience: I went for a simple hiv test the coordinator was calling me so often but she can’t do anything but make the appointment I waited 45 min was seen by a female african American doctor she took seven valves of blood from me and when I returned for my results the test was never requested but they needed more blood I wanted to hurt someone and I felt disgusted that I was disregarded younger women of color should never go here they will be ignored my experience was terrible haven’t been to the dr since thanx sun river u solidified my distrust in the medical system

Negative experience: Unprofessional and terrible service. I've been waiting months for an appointment with my phych only for them to call out sick on the very day i was finally able to go and make me wait another month.

Negative experience: This place is the worst doctors office I've ever been to.

Negative experience: Mucho tiempo en espera

Negative experience: I'm currently pregnant and I have been sent to multiple different doctors, they keep rescheduling me here for primary, yet the doctor said she doesn't want to see me anymore due to pregnancy. I'm not comfortable with the staff here anymore very aggressive and it makes me uncomfortable.

Negative experience: Unprofessional staff members, very very long wait time.

Negative experience: I repeat do not go to this office unless you want to deal with unprofessional staff, canceled appointments frequently with no rescheduled appointment until after 2 weeks after appointment cancled , staff scheduling appointments on days the doctor is not even in the office and this is both departments i have experience problems

Negative experience: It used to be all meds now it's sun river health your lucky to not walk out with a seizure dr.stella Dr. Bailey are all very heartless doctors with no compassion they will have you come and the doc won't even be there they will say there's no meds in your system you take every day even with proof of another lab don't even bother terrible service terrible place

Negative experience: Wait time is horrible. Might as well come when I you have a day completely free. Always waiting at least 2 hours. Do not recommend. Only reason why I am still coming here is because of my doctor. There’s barely people in the lobby and I’ve been checked in an hour ago and have yet to be called.

Fantastic experience: Buen servicio

Negative experience: This place should honestly be shut down. They customer service is deplorable. The bed side manner follows suit. The waiting area constantly has people quite literally fighting. It’s sad, it’s disgusting, the service being provided

Negative experience: The staff are UN professionals, talk down to you, have NO patience, & give you mis information with Attitude!

Negative experience: I needed paperwork filled out to start work since October 13, it’s not November 11 and I’m still sitting here waiting on papers after being told that the paper are nowhere to be found. Completely unacceptable.

Negative experience: Terrible unprofessional and inept

Negative experience: This place is the worst I've ever had. They give you an appointment for 2pm, the doctor sees you 2 hours later. Extremely unprofessional

Fantastic experience: Great

Fantastic experience: Excelente servicio recomendado

Fantastic experience: Buena atencio

Negative experience: There biased I had a doctor look at me up and down n determine I can’t have a home attendant before my insurance did and now there refusing to make me an appointment for my doctor PAUL DE GUZMAN be-careful when you go there if it wasn’t convenient for me because I am disabled I wouldn’t waste my time

Negative experience: Literally the worst medical treatment center ever . I’ve had appointments scheduled for a certain time and i’ve showed up early , only to wait hours to be seen . The staff is unprofessional and Violates Hippa . Not like Avril the supposed boss over there cares . Literally go anywhere else but here, you will thank yourself.

Negative experience: Been waiting almost 2 hours when my appointment was at 1045AM and missed my other appointment that was elsewhere. Everything was good in the beginning when I first came here. I can say I have an awesome doctor who understands any medical problems and do a quick referral to specialists. But this wait time is horrible. That's the only thing thst needs to be fixed if paitents have an appointment at a certain time why have them wait 2 hours or longer?

Negative experience: I been here long enough and the changes never stop .they have bad communication also not nice workers at all when it comes to #mentalheatlh .I don't recommend it .

Fantastic experience: Dr. Paul DeGuzman the most amazing Dr. I've ever had. So caring and compassionate I'm blessed to have found him.

Negative experience: Horrible doctors that don't know what there doing!

Negative experience: Poorly trained and uninformed staff, with very little phone etiquette. No consideration for the privacy of patient information. Staff makes irresponsible decisions for patients without their consent. Referrals are poorly coordinated. Medical team is unavailable to answer pertinent questions. Appointments are scheduled but you still have to wait for hours when you arrive. No follow-up on labs once they are delivered to the clinic — I had to constantly call to confirm if the lab tests were completed, then it took one month to get an appointment to review said results.

Negative experience: The place is big and clean. The service and wait time is horrible.

Negative experience: It can be better, just hoping they can stop scheduling me for the time that im not going to be seen.

Negative experience: I've Been With The Clinic Since Its opening!!! I Can Truly Say That Ever Since Ms Pat The Director Left The CLINIC Completely Went Down Hill!!! 1st Encounters Can set The overall Vibe THOSE 1st Three Receptions The Ones You See once You Walk In Are COMPLETELY RUDE!!! I've Complained to The New Director Avril It Obviously Goes No Where!!! She Also Has a Tone And a Look When She Hearing These complaints I've Brought All my Problems To My Physician They Was Noted!!! /// Case Management Experience With Ms S Jones She Contacts You On Her Convince She'll Make sure She Covers Her Tracks Maybe It was Time For billing So she Wanted An Encounter Im Done With Them I'll be looking Elsewhere 01/2021 THERE'S A HANDFUL OF GOOD PEOPLE THERE LOOK ELSEWHERE YOU'VE BEEN WARNED!!!! THESE COMMENTS ARE TRUE!!! LETS NOT TALK ABOUT THE WILD FOLKS THAT STAY IN THE BATHROOM A FEW EXTRA MINUTES MY EXPERIENCE!!!!

Negative experience: This Brightpoint health is one of the most unprofessional places to seek treatment. The therapist act as you shouldn’t see them until you’ve worked out your own issues on your own time and not theirs. I’m sure it has something to do with them working from home. The First Lady told me I need to just deal with my problems simply. The next person kept complaining on the phone how my file was done right as if I wasn’t stressed enough. And I guess when things started to look like work. He made me feel very uncomfortable by recommending that I switch to someone else.

Fantastic experience: This is such a great drop-in center. The staff is very nice, respectful, resourceful, and loyal that I will highly recommend this drop-in center to someone who is in need for a safe space to be at.

Negative experience: I needed a permanent place where I can see the Doctor. Someone recommend Brite Point Health to me. My first experience was horrible. It's set up like the DMV and it's packed. You wait in line (there are a few of them) and when you finally get to the counter they give you paperwork to fill out. As any first time client would. I waited a long time until my name was called. And I had an Appointment. Once you get in back your given a Doctor who will be my primary care. I needed a referral & couldn't get one without one. They gave me many referrals for all kinds of things. A few of them were not necessary so their definitely a place that likes to hit your insurance card (hard). I wasn't given dates to these referrals which I had to stand back in the same line as when I came in to collect. I received a quick physical and they did blood work. I got there in the AM when the Sun was still coming up & Left when it was starting to go down. I hope it was just that day and my next appointment is different. I'll be glad to change this if I'm wrong.

Fantastic experience: I like the service and they are nice they will respect you but you need to respect them too.

Fantastic experience: Very helpful people

Negative experience: Seen Dr. Islam for years and since he came to this clinic is impossible see him, every single time I make my appointment with him I have to wait at least two to three hours to be call to do my vital and another to get to see him. So f&)% ridiculous! Looking for another PCP

Negative experience: Second time being here with a 12pm appointment and arriving early and have not been seen until 2 hours and 45 mins later IN A ROW! They said they only got 2 personnel seeing people...why schedule people for a 12pm appointment when they cant feasibly be seen until nearly 3 hours later? Billing medicaid that's why, I'm guessing.

Positive experience: My doctor is Dr. Paul De Guzman. He is a good doctor. We work well together and he is helping me to get better and stay healthy. I felt the concern and care. I wasn't just a number. The staff is good. Transportation picked me up and brought me back home. They even feed you too. Nowhere is perfect because people are not perfect. Thanks so much.

Positive experience: BP

Negative experience: I mean really? Damn clinic don't have no EKG or any diabetic finger equipment to see how is the sugar in which all clinic does changing to a better more equipped clinic. Really ridiculous and dangerous. Never will or would advise anyone to be a patient to this clinic.

Negative experience: To slow

Fantastic experience: Great service and doctors

Fantastic experience: Interesting

Fantastic experience: Safe place to be yourself.

Fantastic experience: Safe place to get help and to be yourself