Holly Park Medical and Dental Clinic (ICHS) - International Community Health Services

Positive experience: Good

Negative experience: Dr Dennis Nguyen was dismissive, condescending, and overly concerned when I filled out my PHQ-9 mental health assessment. Even though I clarified I was recieving therapy services elsewhere, and wanted to prioritize physical health (not mental health) at our appointment, he insisted I be referred to a behavioral health specialist and gave a condescending laugh when I told him that wasn't a priority of mine at the time. He was very cold and frankly rude, and I knew I wasn't going to go back to him after that. I hope he can better practice mental health sensitivity with his patients as a doctor in training. The behavioral health specialist I was sent to, Dr Brandt, was very kind, understanding, and receptive to me sharing I didn't think I needed behavioral health services at ICHS at the time. She helped to clarify the services were optional and I had a right to assert my own health needs. She was very thorough in answering my questions and very helpful.

Positive experience: They keep me up and running . Very friendly staff!‍♂️

Negative experience: Terrible customer service. The worst receptionists on Earth.

Negative experience: I give my kid well-child visit here. The nurse said I can call whenever I need. But when I call, nobody picks up which makes me so annoyed even if I left a message. I don’t receive a call back. What if I have an emergency?

Negative experience: The dentist left that I liked and after that it sucked.

Fantastic experience: Very nice doctors

Fantastic experience: My mother has been coming to this clinic for years. All the staff are so kind and caring - including the front desk staff, medical assistants, and doctors. I’m so grateful for this Asian health clinic that provides the best care to my mom! ❤️❤️❤️

Negative experience: Warning do not come here this place is a hole in the wall the doctors are horrible you pretty much are in charge of your own health and tell them what to do and the dentist part is absolutely horrid I have been going to the dentist there for years and when my dentist quit someone else is working on my teeth and they chipped my front tooth I didn't realize until I got home because they numbed my mouth up really good and when I looked in the mirror my front tooth was chipped we went back immediately and they were arguing with me about me doing it until I got to talk to the actual dentist when I demanded it and I made her fix my tooth it's devastating and they still charged my insurance please do yourself a favor and do not come here there's better places

Positive experience: In general, I think the medical providers here are top notch. This place is primarily stocked with Physicians Assistants and Nurse Practitioners and fewer MDs/DOs but that's not been a problem for me as I've always gone for basic checkups. Everyone who I've had so far (happens to be different each time) is courteous and thorough! I've always felt comfortable! The main drawback to this place is: 1. Terrible wait to get an appointment 2. Front desk and some staff may not be as friendly as they could be (like it's somewhat impossible if you don't have your ID or if you're trying to clarify things)

Fantastic experience: Bác Sỹ và Y tá ở đây rất tốt với bệnh nhân, chu đáo tận tâm chăm sóc, hỗ trợ người Việt. Có điều đặt lịch hẹn thì tới 3-4 tháng sau mới có lịch trống

Fantastic experience: Good very good job guys

Fantastic experience: Have been here a few times for regular checkups and for illnesses. Always very good. Reasonable wait times before going in. Attentive physicians, on site pharmacy. Limited parking, but this is not their fault, the area is busy, and it is 1 block from the train station. I am very glad there are good doctors in the neighborhood.

Fantastic experience: My family member shared me a great experience at this clinic. A big thanks to Dr. Lam and your teams! The front desk staff were professional and efficient. It would be more satisfactory if the clinic could provide an in person interpreter during filling appointments.

Negative experience: The nurse's attitude was really unprofessional. my father went to the doctor on Sunday and they told him to go to the pharmacy last time to get the medicine, but when he got it, the pharmacy needed a confirmation call from Holly Park. When we came to meet and talk, she made us wait 20 minutes for nothing and made my father wait 2 more days to see a doctor to talk while my father was very tired. I asked her about the fact that they didn't notify the pharmacy on the previous visit, she said yes, I asked her to call to confirm, she refused. Really angry and incomprehensible.

Fantastic experience: Great services!

Negative experience: The front desk dental lady were very rude.

Fantastic experience: Awesome

Negative experience: Trying to make an appointment here is a joke. It took 10 separate phone calls because no one answers the phone. And when someone does answer the phone they aren't helpful at all. They couldn't even confirm if they were considered in-network with my insurance.

Fantastic experience: I don't know exactly what the ladies at the desk saying in their native language but they're always pretty polite to me My doctor is very thorough overall I enjoy my doctor visits

Negative experience: Front desk people are so rude. And appointments are so hard to make. I am going to change doctor for my mom and will not come back.

Fantastic experience: Went with a client and they were really sweet! A good place...

Negative experience: Terrible place

Positive experience: I have to get appointment over month ahead before I can see a doctor.

Positive experience: Exelent service

Positive experience: I came in with a filling bad falling out and it was almost impossible to enjoy eating at all. I had no appointment but was seen within the hour and I know this is not usual but it was a blessing for this man and the holiday season because I was able to enjoy my Christmas dinner instead of dealing with the pain having a filling that had fallen out and a nerve exposed.

Fantastic experience: Street parking mostly . They have a tiny lot in the back.

Negative experience: It was thrilling to hear the staff make fun of me outside of the exam room door. Super not cool. It says in my chart I have anxiety, then to be at the doctor’s office heightened that, then to hear them making fun of me outside the door was enough to set me over the edge. This all happened after they kept me waiting for a very long time past my appointment time. Not cool, not cool. I’ll be changing my insurance and finding a new provider immediately.

Negative experience: These entities are very foul and disrespectful. When your on time they are 20 to 30 mind late. Now if your are late due to traffic OR THERE LINE IS EXTREMELY LONG,THEY WILL NOT SEE YOU OR CLAIM YOUR TOO LATE.THE BIAS THEY HAVE ARE FOUL AND DISGUSTing DEMEANING AND VERY DISRESPECTFUL.these clowns needs to be shut down. Once you do get called they are already crowed an you have to way for a room to be seen with the slow DOCTORS. I WILL BE TERMINATED MY SERVICES HERE ASAP

Negative experience: This clinic is great, (giving the 1 star to . (dentist) except there is a doctor from the dentist side called . He is rude and always yells at old people. He is the rudest doctor I’ve ever seen. When my grandma got her teeth filled, she felt very uncomfortable, but he keep pushing into her mouth. She came home and felt sick

Fantastic experience: Those guys have been looking out for me for the last few years excellent medical facility!

Fantastic experience: Teeth

Fantastic experience: Got both of my covid vaccines here. The staff is responsive, caring and quick. I highly recommend this place for how clean and meticulously operated it is.

Positive experience: A for effort...

Fantastic experience: Very professional plus comfortable environment..My dentist Very helpful plus his assistant

Negative experience: I drove 45 mins for my vaccination appointment and got told wrongly by the girl in the front that my appointment was the next day. I waited until then, called the front desk who also confirmed my that I’d be getting it that day. Showed up just to be told that my appointment was yesterday. So I never got my shot and no one at their clinic took responsibility for messing up, blaming it on 3rd party services the whole time even though it was obvious it was their mistake. Incredibly unprofessional and just down right terrible at their jobs.

Positive experience: doctors here are friendly and nice.

Fantastic experience: Everyone was so welcoming and helpful at this clinic! They were so patient when explaining anything I was confused about. Especially Dr. Hyelim Park, she made sure I was comfortable and was very informative. It’s rare to find a provider that combines such personal touches and care for a patient. I had some trouble with my insurance but they were very understanding and helped me fix it all! I highly recommend becoming her patient and visiting this clinic!

Negative experience: The worst clinic ever.The doctor always late.

Negative experience: Very unprofessional place! I don’t think the staffs and nurse know what they are doing. A nurse called my mom to come in for blood test again. My mom said she just had it taken last month. If nothing urgent, she will get it at the same time of her next appointment in Dec. She asked the nurse what’s the blood test for? The nurse replied, “she doesn’t know”. She is just calling because the Dr. told her to. How ridiculous!

Fantastic experience: Very clean and nice staff

Negative experience: front desk didnt explain why i needed another appointment. told me i had to pay next visit which my insurance covers.

Negative experience: First of all. Super lack of communication from the front desk. I wish I can give 0 stars to the front desk people. The dentists do not really explain the problem for the patients and just let them go with all of the concerns. The 2 last time I've been here, I had to wait AN HOUR to see the doctor (normally it should only take 15-20 minutes). Secondly, I called and asked about insurance by phone, they barely understand English, and hang up. Very rude. Thirdly, I came and waited for an hour, then the nurse came to me said my provider was behind, she couldn't make it today, I could continue to wait or reschedule another day. Very disappointed.

Fantastic experience: Big staff.

Negative experience: I felt disappointed about the service. A ICHS employee, Yui Hui who had worked in lobby close to the elevator, that guy was so rule to customers. I know the clinic has a lot of elderly patients so you should provide a good service, be patience , be a good listener and be a professional in your career but this person is lack of all the skills. I just shared my feeling after visited the office. I just recommend people must consider carefully when they select or resign the clinical. Dear, the management depart of the Holly Park clinical provide a customer service court for the employee. Highly recommend that. Final, I will change my family clinic to other place.

Fantastic experience: Very nice people. I dont know why someone said they were rude. It could be they were a karen

Fantastic experience: Love my doctor. My mom will be switching here soon.

Positive experience: Parking bad here.

Fantastic experience: Cool

Positive experience: Front desk not professional

Fantastic experience: My family provider is Dr.Pham for about 5 years. She is wonderful I love that she is caring and listens well to every concern I have weather it be for me or my child. She treats us like family. I’ve also been treated by other providers when my provider is super busy and they are as well as caring as her. Definitely recommend Holly Park Clinic.

Negative experience: Worst dr. Office. Dr.Wang was so busy,interrupted by staff that my 15min. Visit was over an hour and she still wanted to reschedule me,not to mention,Her office rescheduled me four times before i was actually seen.huge lack of communication

Negative experience: The absolute worst experience at a Dr. Office in my life. Schedulers are negligent in their duties. Dr. Wang is so busy cleaning up her office staff mistakes she makes mistakes as well.she rescheduled me four times,meetings and training

Positive experience: Good Asian community clinic

Fantastic experience: Here I get to make doctors appointment and getting medications when I'm out of it.

Fantastic experience: Ok,nơi đáng tin cậy để chăm sóc sức khỏe

Fantastic experience: Great medical and dental care

Negative experience: Rude front desk at 2nd floor (screaming & yelling at patients )

Negative experience: The holy park clinic are ok but the drinking water area by dental are very yuck and nesity on 12/29/18. Saturday I was waiting to be call, there are 2 Vietnamese old lady spit and wash their hand in there.

Positive experience: The staff is friendly and helpful in person and on the phone. I am happy with the service I have with my care team.

Positive experience: Nice helpful people

Negative experience: Avoid this place by any means and go somewhere else l, just my humble advice.

Negative experience: I was there spend one hour half mins just waiting to see a.doctor for my result .they sad the result is ready just waiting for the doctor .and I tell them just give me call for the result . I didn't recieve any call and I call in twice . People keeping transfering me..and no ones answers. Call in third time. They were close at 5:45. Not accepting call. But the business hour says close.at 6pm.. I just spoke disappointing . Drove for one hour and.waiting for another hour there and got nothing ..

Positive experience: Love this place very helpful. Love the staff. They are busy but fast and efficient. Everyone is very nice. Gotta love the doc jenna

Negative experience: Unprofessional

Fantastic experience: We have always been treated with respect and dignity and received great care from wonderful staff, nurses, doctors and dentists. We got help with insurance, pregnancy classes and excellent interpreter support. Great place to trust your family's care to, IMHO.

Fantastic experience: Great services.

Fantastic experience: Very fast customer service time from being checked in to seeing the doctor. Probably the fastest time that I've ever experienced in health care. All of my concerns were addressed and the dental clinic and pharmacy are in the same place. Very fast and convenient.

Fantastic experience: I had a great experience here. The place was clean, the staff was friendly and listened to me, and best of all it was free because they take my insurance! (Coordinated Care) They also spoke a lot of different languages, which is always a plus. And the woman on the phone even helped me out when I needed directions to the place! I had a cleaning done and a bunch of x-rays taken, and I’ll be going back tomorrow to get some fillings. But so far everything’s great :) I recommend going to them if you are having trouble finding a decent affordable place to get your dental work done.

Positive experience: 2/3 of the providers are always leaving after a couple of years, therefore only 1/3 is good. Parking is kinda tough. Location is in a Seattle housing area, so safety is an issue.

Negative experience: I discovered some discharge during my 6 week pregnantcy. I called Lynn the OB nurse. She said the baby was too small and they can't do anything about it. I am now at my 8 weeks pregnancy and had a discharge again today. I called Lynn my OB nurse again and she said I am still too early for an ultrasound still. I then asked can I even come in for a blood test to know if I have a miscarriage or not. She said she can't sneak me in. Told me to go to an ER instead and if I ended up going to an ER let them know so they can cancel my next appointment. Talk about bad patient practice these people are just horrible. Screw them!!!

Positive experience: I have been happy with my care at both the medical and dental clinic.

Negative experience: The staff here is really rude. They're not enthusiastic. This is the first time I come here,so there are many things that I don't know. When I asked them, instead of give me an answer, they showed me an annoy attitude and spoke loudly to me just like this is my mistake . Furthermore, when i was reading the guideline book, the woman name Vicky L suddenly took away the guideline book. That suck really rude.

Negative experience: schedule an appointment but reschedule it one week before. Appointment on Dec 10 and calling and reschedule on Dec 3. The rescheduling appointment is January 6. In Dec 27, Received a letter state that you missed your appointments with your doctor. Calling back an had no appointment. After that, I call an complaint about this situation. They state that they can not do anything since the person talk to me on the phone has nothing identity. If you are still do business via phone with them. Remember to asked , what is your names, what race are you, and what is your like receptionist numbers to get the information down. And remember what time did you call and what day. With all of this, it may not still works. I chose myself to find a more reliable service. But if you want to stick with them. Good luck.

Negative experience: Scheduled an appointment for my child 2 weeks in advance. Drove an hour this morning to get there only to be told that the appointment had been cancelled, the doctor was not available and that they had left a voice mail. No evidence of a voice mail on any of our phones. Declined to reschedule. Had to drive back in traffic for another hour. RUDE and inconsiderate!

Negative experience: The receptionists are so rude, bad attitude, I don't know how the health care system could hire those type of people. They treating patients like beggars, and always given me such a bad time. So unhelpful and so inknowledgable.

Negative experience: If I can give this no stars I would. I've been going here for as long as I can remember and that is because it's close to my home and that accepts my type of insurance, that's the only reason why I continue to go. Other than that the service there is so horrible. The receptionists in the dental service are very rude and inpatient. They also make rude comments in their native language which I so happen to understand. The other side where you go for Doctor check ups take forever. Several times they have forgotten I have even checked in and I end up waiting over an hour to meet with my doctor. The doctors are okay, they are kind and proficient but the wait is terrible. There is never avalible appointments open when you need it right away, the next open one is mostly in the next 2-3 months, not weeks, but months. They should really hire more people or replace some employees there because it is not a very welcoming place.

Negative experience: The dental clinic is booked out for 5 months if you are myself, while quizzing others revealed that 3 months seems to be the norm wait time. I waited 5 months for today, to finally have my cavities filled that have been hurting, only to be sabotaged by both secretaries, one who scheduled me for a service I already did. Re-scheduling reveals that the next available exam is another 5 months in May. I was in shock thinking I will have to deal with 5 months of pain because they will only do a certain amount of work per visit. Last time my upper teeth were cleaned. I was told to floss more because I was losing bone, etc. I opted to use an "emergency" day and wait for a spot, like I did 5 months ago. I finally meet with the doctor to have him say they messed up, and to reschedule. He then launched into robot mode and said the same thing about bone loss, gum disease, etc. It was the exact same speech as last time. I tried to stop him and ask questions that pertain to me but got nowhere, and this strange behaviour seemed to infect the entire staff. I repeatedly needed to ask what service they were going to provide me They suspiciously had ex-ray'd only one tooth, which got my hopes up that they would at least put in one filling today which didn't happen. I kept asking what exactly was the purpose of pulling me back there without having my xrays ready. I also asked him whether or not I could fill the cavity myself, how is it that he could notice bone loss, and many other questions that went completely ignored. He spoke on as if we were reading the dictionary, twice I told him that I had no sensitive teeth because he kept saying that he was going to put on to help sensitivity of my teeth. If this gel was going to feel over the cavities then I would have felt that they did something for me today. I grew suspicious when he refused to tell me how long the gel is on your teeth roughly. I told him that I would not like the fluoride or paste on my teeth, nor did I want or need something for sensitivity, which is something that does not pertain to me. When it became clear that he had nothing that he could do, It was too late. He had already put the paste on my teeth which took no more than 10 seconds. She only got that far with me because he dodged all my questions, like why I had an x-ray on a tooth that he had no time to work on, or why he would put sensitivity paste on teeth that are not sensitive, or why he refused to believe me the last time I was there, the other lady had done some cleaning on my upper teeth. (free of charge). The employees are public defenders of the medical world. They are the barrel doctors who have lost their humanity, and now just try to justify putting you in the chair, because once you have accepted their service you are liable to pay, whether you protested it, whether you needed it...that's not important because you need every service they provide. I set myself a new appointment it's in May...5 months away, which ironically will make my x-rays become unusable (1 year)....perpetuating the madness and restarting the cycle..