Southeast Family Healthcare Center

Negative experience: Can't get a hold of on phone,leave message forget could be dying still won't return a call for weeks I've been trying can't even get an appointment!!!get well or die!!!!! tryingnice funeral.

Fantastic experience: Dr Ortiz is great and the receptionist is wonderful

Negative experience: Muy mala la atención llevé a mi mamá a una cita con la Dra. Gladys Gonzalez y dure más de 50min en espera y nunca llegó aparte q te piden estar 20 min antes de la cita

Negative experience: Took my mom in a week before Christmas and the doctor did not even touch her. Just asked a bunch of questions. Did not listen to her breathing did not do anything. A week later had to take her to an urgent care… They sent her to the emergency room and then was admitted into the hospital for five days with pneumonia and anemia. I don’t know what they think they’re doing in this office, but they are not providing medical care. Very shameful! And this is not the first time we’ve had a terrible experience at this specific office. Will never go back.

Negative experience: My wife went for some tests and three women of color didn't hit her vein, terrible service and they just laughed and we waited 2 hours just for that

Positive experience: Wait-time was ridiculously due to only 2 rooms availability.

Positive experience: Excellent service from the receptionist Evelyss, looking for a way to help you with an optimistic attitude, and diligent in her work. Excelente servicio de la recepcionista Evelyss, busca la manera de ayudarte con actitud optimista, y diligente en su trabajo.

Fantastic experience: Liked my Dr.Ailene Alviar! Shes smart, thorough. I think she's going to save my life!

Positive experience: Walk ins are welcome on the sign. When I ask I am told you may not be seen. So I'm sitting here only to be told I will not be seen. It's yes or no Be Clear. Quick to state there's a walk in on stateroad 64. That's not what you're sign say! I am really disappointed that you only have 64 available. When im told you take walk ins but you may not be seen. Please clarify!

Negative experience: 35 1-star reviews say it all

Fantastic experience: Dr Rozana Idris super professional and so helpful.

Negative experience: This place has changed and not for the better. I don't like how they tell you oh your on a sliding fee scale and what you pay front is not all of what you owe. Its disgusting how they lie and scam people!!!!!!!!!!!

Fantastic experience: Sometimes waits can be long. But my provider and all Telehealth staff have been outstanding!

Fantastic experience: Love this place it's a lot better than going to manatee Memorial that's for sure hopefully I don't have to come back too soon LOL

Negative experience: Fui a consulta t me dicen la doctora no está,que ellos .e estuvieron Llamando y yo no respondí, pero que casualidad que otra persona tampoco respondió, la vi esperando le dieran cita virtual, yo también espera por la llamada, no se que sucedio que cuando me llamaron no escuchaban, yo escuchaba todo, llame y todavía estoy esperando la llamada,espero no me cobren por el servicio que nunca pude usar. Y la verdad no recomiendo el sitio.

Fantastic experience: Great group of people that help with your health thank you all

Negative experience: DON'T EVER GO TO THIS TRASHY DIRTY DIRTY GHETTO PLACE THIS PLACE IS WORST THAN A HEALTH DEPARTMENT NOBODY KNOWS WHAT THEY ARE DOING EXCEPT THE PHARMACIST APPOINTMENTS ARE NOT SCHEDULE FOR THE RIGHT REASON I WILL NEVER COME NOR REFER ANYONE TO THIS PLACE IF YOU WANT TO BE MISDIAGNOSED THAN GO HERE IF YOU WANNA LIVE AND GET THE PROPER MEDICAL CARE THAN SEEK A DOCTOR SOMEWHERE ELSE I WOULDN'T BRING MY GOLD FISH HER FOR CARE I WORK IN THE MEDICAL FIELD AND HAS BEEN SEEING THIS GROUP OF DOCTOR'S AT A DIFFERENT LOCATION BUT FOR WHAT I SEEN AND EXPERIENCED TODAY I WANT EVER BE BACK HERE AGAIN I really think the florida board of health should close this place down and i will report what i seen and experienced today.

Fantastic experience: Bueno

Fantastic experience: Exelente atendimiento

Negative experience: Worst experience ever at MCR location. Got there 15 mins early as told and waited in the room over 2 hours to see the doctor for 5 mins . No communication with patients over waits or even check on you.

Negative experience: PESIMO SERVICIO Y ATENCIÓN EN LA FARMACIA SOUTHEAST realizan su trabajo con negligencia y mala actitud, Con prepotencia y haciendo sentir al paciente como si nos estuvieran regalando los medicamentos. Burlándose entre empleados de la atención dada. Después de la renovación de sus instalaciones y cambio de empleados el depto de Farmacia ya no da el mismo servicio de acuerdo al standar de MCR .

Fantastic experience: Very helpful with my care thanks

Negative experience: It's beyond words and disbelief. I'm not sure what the problem is exactly, but there seems to be an epidemic of poor care, untimely referrals, and poor referral ability. They don't seem to know what doctors do what. ‍♀️

Fantastic experience: Dr walsh is great.he cares about you. Listens.remembers you

Positive experience: EDIT...They have remodeled the building and it is much better now. Wait time is still long as expected the staff is very friendly!

Negative experience: I am very sick. I have been asking for a specialist. I was told it was all in my mind by a nurse practitioner. Still no referral. Yet my body continues to break itself down.

Fantastic experience: I had to go there for blood work and the wait time wasn't bad. The phlebotomist was very good, didn't even feel it

Fantastic experience: You receive speady service here

Fantastic experience: This place has been doing great work for years. I started going there with Dr Brochu was there in the 80s

Fantastic experience: Today was my first time here . Nicely organized staff very helpful , friendly ,my Dr .Idrees what a patience, understand she listens nooo rushing she's the best

Fantastic experience: El mejor centro médico que había ido aquí en Sarasota/Bradenton...la Dr. Elizabeth Ortiz de puerto Rico y es la mejor no duden en ir con ella.... Isabel

Fantastic experience: I love my Doctor there and the staff is always nice and helpful.

Negative experience: DO NOT USE MCR SERVICES. Worst experience ever! They say they are doing something like sending a referral and then you get a call 5 days later giving YOU the number to call and saying they haven't even put in the referral! They don't answer the phone 90% of the time so get used to answering machines and hoping someone calls you back, you see a doctor for all but 30 seconds, and 2 of 3 of their referrals have been TERRIBLE. So it just shows you who they do business with. Take your time and FIND ANY OTHER OFFICE!!! EDIT: This is how tone deaf they are! He tells me to call the number that you can't get through to tell him about my experience. I decided to do it and just like I thought I'm STILL on hold! I got through and they transferred me to a different clinic that had about 4 medical options to choose from and thats it. I chose #1 Pulmonary and got DUH DUH DUH DAAAH an answering machine.

Fantastic experience: Great place! I can hardly wait to get sick again so I can return!!

Fantastic experience: I just recently started going there closer to my home and Dr Idrees was very nice and helpful and staff .

Positive experience: Not enough staff,

Fantastic experience: Very professional.

Fantastic experience: Shalonda was very professional with me and my mom helped us to understand and was very nice very pleasant to talk to and work with she’s a very good worker I would recommend talking with her.

Positive experience: Much better than east manatee. Dr. Keeshan is amazing. So lucky to finally have found a doctor who actually cares.

Negative experience: 12/12/2022 Front desk lady who greeted me is nice that’s about it. my scheduled appointment is at 10:30. It’s been an hour and I have yet to seen a dr for a wellness check that they hounded me for to come in and do. I believe overbooking is the issue with MCR in general. I’ve got other things that needed to be done and had I realized this would be an all day thing just waiting around for a dr that will never come, I would’ve just rescheduled. Waited 45 minutes in the lobby and another 30 in the exam. If you have time to spend doing nothing then this is the place to be.

Fantastic experience: Dr.Ortiz Excellent service! *

Negative experience: Incompetent and sexist medical practice. This is by far the worst practice I’ve ever gone to. When I had severe Covid they refused to prescribe me a medication that could save my life because I’m a woman, I even though there was no way I could be pregnant. Additionally, they made numerous errors in prescriptions for medical supplies, resulting in me not having access to medication and medical supplies that I need to stay alive.

Fantastic experience: Been going here for years, very nice doctors and staff.

Fantastic experience: Dr. Elizabeth Ortiz-Gonzalez is a fantastic provider and I'm so happy she is my primary care doctor. It took a while to get an appointment to establish as a new patient, but that is to be expected with nearly every medical practice. She is well worth the wait. She spends plenty of time with her patients and explains things clearly so you aren't left with a ton of questions after your visit. She truly believes in her patients and doesn't make you feel bad about yourself, listens to you, and comes up with practical solutions. Dr. Ortiz-Gonzalez and her team are rock stars and deserve all the praise for the hard work they do every day.

Fantastic experience: Bien atendido y buena asistencia de parte de los servicios de salud

Fantastic experience: Always friendly and helpful, I've been coming here for years, and they're always here for me, to help me live my best, healthiest life.

Fantastic experience: Efficient, friendly and smart!! Those healthcare professionals are the best! The nurse was so nice and detailed in her questions to me, and the PA was thorough, spending a great amount of time accessing my needs.

Fantastic experience: Quick, efficient, friendly staff that cares about your well being. Dr Elizabeth Ortiz is all that and compassionate too.

Fantastic experience: That is were my doctor appointment at. Love the staff in there.

Fantastic experience: Always helpful

Fantastic experience: Staff is always friendly & accomodating.

Positive experience: No one is in a hurry for anything. Understaffed and unorganized. Good for people without insurance to still be able to take care of their health.

Negative experience: I was 12 to 13 minutes late they give you a grace period 15 minutes late latest I was 16 minutes late that I can't be sent I got to resign up but this place here over here Southeast family healthcare center is Creek they play games with people lives over him if I'm late too enough situation you supposed to see me at least try to figure out what's going on but you have me sit for 2 hours and then tell me some more stuff that I can't be seen observed

Negative experience: Worst place ever!! You don't see the doctor you signed up for, the nurses argue with you about your symptoms and I had to spell the words xanax and lisinopril to a nurse!!!!

Positive experience: Liz is the SHINING STAR of this place. Every star in this review is solely for her. I tried calling so many times and getting someone to help me with a doctor in their network who never prescribed us what she said she would (but still charged us anyway- Dr Jessica Betancourt- and all I got was false promises and transfers. Liz took it upon herself to help me and got me the answers the same day I spoke to her. Suddenly the medication my husband has desperately needed for months was available to us because she didn’t just shrug me off like the other people had. It felt like walking in fog until she took over and made it happen for us. Thank you so much to Liz and anyone else in the office that helped make it possible for my husband to have his medication today. If it weren’t for her, this review would have been one star.

Fantastic experience: It is a very nice good place to go to the doctor they are very good nice kind people that work in their

Fantastic experience: I was very happy to be back at Southeast Family Health Center the staff there is very friendly and the place is very clean and nice the new doctor I have took the time to actually listen to my concerns about my medications I was on and helped me go from 38 medications down to only 12 medications I have been trying for over a year to get a doctor to listen to me about how many medications I was on and why I needed to be on so many nobody would ever listen to me I decided to come back to Southeast Family Center because I always had good health care there and it was a very good day for me. Not only was the doctor professional and nice she took the time to actually stay with me go over every one of my medication and decide which one I really needed and which ones I did not she was able to bring me down to 12 medication that was so awesome to me. I can finally have a life back without being so drugged up on prescribed medication I am very happy to be back there and I will never leave there again. it is a very good clinic and I recommend it to anybody who needs Good Health Care here in Bradenton Florida

Negative experience: The staff in this place are rude and don't care about your situations they just want your money. Constantly miss diagnosing things. One day you have type 1 then type 2 then its something else just to find out it was type 2. And all the bs testing you have to pay for even if they were wrong and you didn't need the test. Not to mention you still can not bring someone else in for moral support due to "covid"

Fantastic experience: The appointment times are averagely an hour from arrival to the time I’m done but staff is friendly and I enjoy the care I receive. Mrs.Edwards is amazing. I have never had the quality care she provides before. From the minute I became her patient she properly diagnosed my condition which was being overlooked and got me the pain relief I needed. She knows the names of my kids who accompany me most of the time. I cannot say enough good about her. Unfortunately I moved over an hour away and need to find a physician closer to me. I really considered taking the drive just to continue being treated by her. I don’t think I will find another physician like her. She set the bar really high.

Negative experience: Providers may be good but support team lacks compassion or empathy. If you can go to another facility, go.

Negative experience: Front desk is horrible. No return calls dont even answer the phone most the time. I worked 20 years in Med offices and never did this happen. Put on hold and hung up on after 3 days still trying to get appointment and get refill on HEART MEDICATION yet 0 response.

Negative experience: Service seems good at first but once your in then they don't care and they act like they are above others and you should be thankful for their service, no empathy, and God forbid they should injure you cause they'll drop ya like a hot potato if you don't like it.

Negative experience: Not very helpful or accommodating. Staff seems very put upon and unwilling to assist patients beyond most basic processes

Negative experience: The providers and nursery are amazing. Receptionists answering the phone for general family appointment very rude and unprofessional.

Negative experience: I got to the clinic on time for my appointment at 8am did not leave until 9:45am . also front desk puts me on hold for more than 10min

Fantastic experience: At each visit total care from start to finish. Easy to talk to everyone.

Negative experience: They told me I was on a sliding fee scale then sent me a bill I can't pay. maybe they just don't want homeless people using them. they also have no idea what keeping an appointment means you may wait hours even with an appointment, and don't you dare complain. NP Edwards is mean and nasty with a bad attitude and should not be allowed around people. The pharmacy discriminates and illegally fills prescriptions for their doctors only.

Negative experience: Not the best place to go, they are not serious, they cancel my appointment due to lack of them not asking for my information they didn’t write down my phone number to confirm to call me to confirm my appointment date, when I showed up they had already canceled my appointment for not confirming my appointment, how? If I never received a call from them, then they will set and Lie to me that they called me two times, Then they asked me for my phone number?

Positive experience: I give 4 star because the provider Edward's she is very patient and listen to what your concerns. She have a nice personality and give great advice. I would have given a 5 but the front desk staff doesn't seem to know what they are doing sometimes.

Negative experience: Felt A Little Uncomfortable w. Doctor Genchi. I Was About To Lay Down On The Table And Go To Sleep Because They Were Taking Forever To See Me

Fantastic experience: Bridgett Edwards is the most caring PCP I have ever had. She truly cares about her patients and has always taken the time to answer all of my concerns. I had a serious health scare recently and she has helped me get back to a positive place. I wouldn't see anyone else.

Fantastic experience: My experience with this facility has been wonderful. I was able to get exceptional service from Dr. Bridgett Edwards.

Negative experience: Since August keeps making me go thru hoops to get my Blood pressure medicine after twice being hospitalized and their doctors seeing me, I am now out, and have made numerous attempts dr Kisun Jit Nirmala in the last two weeks. She does not seem to understand we can not all spend even 25 + seeing a dr . Plus they are charging me 400+ from Last month when I was in the hospital AGAIN for HIGH BLOOD PRESSURE. All I Want is to keep out of the hospital. Unfortunately they keep billing me huge amounts, yet I am way under the poverty level. So how can I keep Going to the dr. I thought this was for people like me!

Fantastic experience: Susan is extremely competent and dependable. She gets tedious tasks (finding specialists for obscure insurances) done efficiently. Can't say the same for other specialty offices (ie Sarasota retina) Also u can witness her juggling multiple tasks on any given day including running complicated testing equipment.

Negative experience: I ask doctor Walsh Douglas something wrong with my husband breathe he don’t pay attention after 6 day my husband have heart a tact

Negative experience: My relative went there to get her blood drawn today and the lady in the lab named Brandy was very rude and unprofessional. She did not greet her and said to sit down in a angry tone of voice while pointing to the chair. Brandy stuck her twice but on the first try she let the blood flow down my relatives arm without cleaning it up nor putting a bandaid on. My relative told her 2 times that she was bleeding and Brandy did not listen simply ignored her. Mind you, there was no other patient in the lab. On the third attempt of telling Brandy again that blood was running down, Brandy said in a irritated tone of voice that there was no blood without looking at my relatives arm. After the incident, my relative spoke to a supervisor to report Brandy’s behavior and bad customer service. They did not do much. I am writing this review to beware anyone who goes to this place and needs bloodwork done. This incident can not happen again. Once again, Brandy was very rude and unprofessional. Customer service should be a priority in this profession. Especially if the company wants to grow and attract new patients.

Negative experience: They never answer phones or get back to you.

Negative experience: So I called before I showed up Sick as a walk- in visit....to be told there's only 1 Doctor an that I might not be able to be seen because of to many people....so they took my vitals to be told to go to another walk-in clinic.

Negative experience: These people could care less about anybody ive had two experiences with two diffrent Dr's now and both were not good would not listen to much I had to say and just plain rude people and very poor service I will definately be calling my insurance n find another place to go!

Negative experience: They Never , Never answer the phone and if you're lucky enough for them to pick up your on hold for ever

Fantastic experience: Nice people, got me in the next day, thankfully, now let see how the rest of it goes? I will up date

Fantastic experience: I absolutely love Dr Edward's she is a sweet heart! She takes her time with you, answers all your questions and doesnt rush you like most doctors do. I highly recommend her!

Negative experience: Never answer phone. Sit in office forever.

Positive experience: Really like doc Emily . The pharmacy. Is convenient!

Negative experience: Count your meds before you leave if it's something you need!!!

Fantastic experience: Felt at ease Bridgett Edwards is very nice and personable.

Negative experience: Today's appt, with nurse practicener Bridget Edwards was a terrible experience, waited 1 hour in waiting room, my appt. Was 930 I arrived at 920 I had to ask why I w as still waiting In lobby at 1030, when I got in the medical assistant was not friendly and down right mean......i then had to see nurse because my INR tested at 3.9 it is suppose to be 3.2. She came across rude blaming me for the test result, I have lived with my INR check every week or 2 for almost 2 years. I know what and what I not to eat, so I didn't need a rude lecture by nurse pract Bridget Edwards. Very bad experience, would advise people not to let miss Edwards treat them, she is a nasty lady who should not be practicing meds, when people are sick, we do not deserve to be treated like this, I did turn her into het supervisor, and will not stop until she gets warned and must take basic patient rights class. Something 1st term nursing students are taught.

Negative experience: Do not bring your kids here!!! They constantly keep changing appointments every time and it takes too long waiting to get seen and they're not very gentle

Fantastic experience: Buya

Fantastic experience: I was seen quickly and professionally, staff was friendly, I received my medication quickly, overall a good experience. Thank you!

Negative experience: HORRIBLE

Negative experience: My mother has attempted to use this facility and had extremely neglectful service. Walked in with food poisoning only to be told they can't see hear, had a UTI and was told to walk in and after waiting for over 4 hours in pain told they couldn't see her, then during a routine physical took tissue samples to test for cancer and instead tested for something else and never tested for cancer. Also coded the physical incorrectly for insurance and was billed $600 for a routine physical included with her insurance for free. They denied to help. This facility offers less that adequate service and care and would recommend you to find someplace else. Don't ever go here if you need to walk in due to being sick, if they will see you at all, you will get the worst care possible. This facility should be shut down.

Fantastic experience: Fine care received!!

Negative experience: i went to south east and i didnt like it , some of staff was rude ,there was a few staff members that were nice n helpful.im going to the clinic on 26th street west now and im very pleased with my dr and the entire staff . staff is very polite and helpful . the dr takes time to sit down and explain things to me and makes sure i understand everything ,and gives praises when test come back good ,and when test are bad we sit down and try to come up with a solution to get better test next time .

Fantastic experience: For what it is... 5 stars

Negative experience: I didn't like a thing about it. I waited 6 weeeks to get an appt for today April 13 at 2:00. I got there at 1:45, I was called to the back about 2:00- at 3:05 I still hadn't seen the Dr. I left at 3:15. When you are treated like a herd of cattle or made to feel As if the Dr' s time is all that's important and you must take their crap- you don't.

Negative experience: i have tried calling for a week and no one answers the phones, drs seem to be in a rush have no time to listen .

Negative experience: Its my first day here an i didn't exactly knew what to expect but i has hoping to get greeted nicely with a smile or something in the family practice and the lady at the front counter was a B**CH the nurses are not nice they make you feel like they don't want you in there. Worst place to come to a clinic some of the staff should be fired if i was the manager.