Banner Health Center

Fantastic experience: Knowledgeable doctor and staff. Takes the time to listen and genuinely cares for our well being.

Fantastic experience: Great service

Fantastic experience: Amazing stand and Doctor

Fantastic experience: This Dr is ignoring my phone calls requesting pain meds.He told me that I did not need surgery but because the way the toe was broken I could be in pain for several months, I did not ask for pain meds at the time because I did not expect the pain to be as excruciating as it is. What kind of Medicial Professional is he

Fantastic experience: Dr. Chock was all the things mentioned in previous reviews! She was very kind and interested in what I had to say and did her best to answer all my questions. Would 100% recommend with the caveat that it took a month and a half to get to see her. Popular office!

Fantastic experience: Very clean, professional, efficient, and courteous. Dr. Westphal and his staff provide excellent care every time.

Fantastic experience: Banner Orthopedic and Dr. Benoit annd Melinda the PA and the entire medical as well as front office staff always treat you well, I feel safe and cared for every time. I am there.

Fantastic experience: Everyone's very professionally, waiting room and bathroom are always clean, and my appointments are on time. Dr. Agarwal is very professionally, kind, understanding, and answers all of my questions and concerns.

Fantastic experience: Pre Surgery: Dr. Benoit and his team are respectful, friendly and courteous as well as knowledgable about surgical procedures and devices being used. Post Surgery Update After 2 months: Dr. Benoit is a top notch surgeon. He is very respectful yet down to earth, polite and knowledgable. I will forever be indebted to he and his wonderful team for taking on my surgery when other surgeons would not. I am walking again after struggling for 13 years with an ugly hip. I would recommend Banner Hospital and Doctor Benoit to anyone!

Fantastic experience: Concerned about my health issues and goals.

Fantastic experience: Even though it was an extremely busy day at the clinic. I still got taken care of and they apologized for the delay when I finally got to see the podiatrist I was given the attention I deserve. I will always come back and recommend him to my friends.

Fantastic experience: Last week I had the pleasure for Dr Trevor Thompson for my annual dermatology needs. Pleasant and personable and gave me coupons for products!

Fantastic experience: Dr Kort is the best Orthopedic Dr in the valley.

Fantastic experience: Dr Sepich is an excellent doctor and communicator!

Fantastic experience: Very courteous and helpful. Dr. Zingshiem is great.

Fantastic experience: Dr. Rivera was very helpful and truly cared about a situation I’m going through.

Fantastic experience: I love the treatment that I've received from my Endocrinologist Dr. Chock cuz she's the best !

Fantastic experience: Love the service that they provide they are patient they listen and understand what's going on and a very respectable easy to get appointments and whatever else you need

Fantastic experience: Dr. Westphal performed my right bunion surgery with flawless professionalism and every attention to detail required of an expert in podiatry surgery. He performed a previous left bunion surgery also and it's been years since, I've had only good results from that surgery. If I had another I would ask him to do that one too.

Fantastic experience: Dr. Sepich is a top notched surgeon. He really cares about his patients. His staff is wonderful too.

Fantastic experience: Christie, the PA was really informed about my diabetes and I was able to talk to her about anything I needed for it

Fantastic experience: The Banner Sports Orthopedic Division is top notch and surpass my high expectations.

Fantastic experience: Loved Dr Chockalingam! I found her to be very caring and thorough. She was easy to understand and patient discussing a condition I wasn’t knowledgeable about. I felt very comfortable around her and trust her judgment and advice. It was very hard to get in for the first appointment (4 months), but my follow up appointment was in two weeks so I assume once a patient, it is easier. Highly recommend!

Fantastic experience: My interaction with the front-desk staff was excellent. My wait time is always short. My provider is a people person and makes you feel comfortable. Very professional and caring.

Fantastic experience: Very courteous staff, very little waiting time to see the doctor. He gives you the time to discuss your concerns, not just rushing through your visits. Dr Nguyen is highly recommend by me.

Fantastic experience: Dr Westphal is a knowledgeable experienced provider, always willing to listen, explain/teach so one understands the presenting issue.

Fantastic experience: The pre-op and Post-op care has been phenomenal. Every question answered, every concern addressed with compassion and knowledge.

Fantastic experience: My husbands visit at Banner Health Center Was exceptional. The staff as well as Dr. Nguyen we're considerate, knowledgeable and very attentive to his needs

Negative experience: Was late due to an accident on Grand. I still arrived within the 10 minute grace period. Was checked in, they collected my copay, then the provider called me back. She took me to her office. Turned around looked me up and down and said, "No I am not going to see you because you're late." I tried to explain about the accident she was cold and didn't listen to me at all. I even broke down and cried. They rescheduled me for April. 4 months later. The only reason I went in when I did was to accommodate the provider's vacation schedule which took time away from my visiting relatives. Do not go there... it was awful!Worst provider ever, Elain Marie Rivera!

Fantastic experience: Dr. Westphal is an absolutely exceptional Dr. He will connect with you. He will listen to you. He will give you his very best. He was the third Dr. I consulted before embracing his treatment plan. Diane K Guthrie, Retiree

Fantastic experience: Banner Behavioral Health is very professional. They answer your questions about anything you need. There is not any long waiting periods. The Drs. are concerned and very helpful. I highly recommend them.

Fantastic experience: Really appreciate the customer service and care provided by Dr. Thompson and his staff. He is a wonderful Dermatologist.

Fantastic experience: Dr. Trevor Thompson is a great dermatologist, I highly recommend him

Fantastic experience: Excellent interaction with Banner and excellent results.

Fantastic experience: This place is amazing. Front office staff made me feel so welcomed,the m.a's were so attentive and the Dr. was so incredibly caring. I love her bedside manner and she listens to you. Couldn't ask for anything else!!

Fantastic experience: Banner's team is 2nd to none. I experienced a few minor hiccups in the clerical records. That couldn't diminish all the other ways the experience was excellent! THANK you Banner and Dr. BENOIT.

Fantastic experience: One of the best healthcare experiences I have ever had.

Fantastic experience: I try to use Banner for all my needs. The staff are team-oriented and exceptional professionals.

Fantastic experience: Great office staff and Dr. Was personable and informative.

Fantastic experience: Dr. Chad Westphal is very kind and competent, his staff are friendly and comforting.

Fantastic experience: I didn't have to wait very long to see the doctor and felt like they cared about me and my health needs.

Fantastic experience: very nice and caring staff

Fantastic experience: Great provider and staff!!!

Fantastic experience: I have used BANNER HEALTH for everything from mental health, orthopedic, ER and surgeries for years. Nice to coordinate between services easily. Professional, knowledgeable and caring people. Feel like family not just a patient.

Fantastic experience: The best. Compassionate, knowledgeable care. Would absolutely recommend them to friends and family

Fantastic experience: Doctor's Dan is doing great job. All the doctors I see there really are helping me.

Fantastic experience: Office staff was welcoming, fast service. Dr was very pleasant, explained what and why he was doing, performed quickly but precisely, prescribed medication and explained what to expect. Needed to contact him and was able to use the Banner portal and got a response next day about pharmacy mistake. I would recommend Dr Halgoto

Fantastic experience: Sharilyn Dalton was exceptional professional would highly recommend

Fantastic experience: Dr Thompson was very knowledgeable with regards to all signs of skin cancer and examined carefully.

Fantastic experience: Dr. Sepich and his team are amazing!

Fantastic experience: My experience with Banner Health Center was as good as you can get. My PA answered all my questions and was very helpful in outlining my future needs and development.

Fantastic experience: The staff is professional, efficient and friendly. Ms. Dalton, PA to Dr. Benoit, thoroughly explained the gel shot treatments for my knee, making sure I was comfortable and had all my questions answered. She was knowledgeable, and I trust her for my care.

Fantastic experience: I've been seeing Dr Trevor Thompson for 5 yrs treating my squamous cell carcinoma. The care has been excellent and successful. Dr. Trevor treats me with respect and competence

Fantastic experience: Excellent care with truly caring staff and providers. Dr Benoit is excellent!

Fantastic experience: Dr Nguyen is wonderful!! Kind, caring, good listener, knowledgeable, and experienced. Cannot recommend him more. He has been terrific helping with my elderly mom’s complicated situation. Thank you Dr Dan Nguyen!

Positive experience: Banner Behavioral in Peoria is an excellent provider & staff

Negative experience: My provider filled out my workplace accommodation incorrectly and has bad handwriting which made it hard to read and lacked professionalism. My provider is not board certified so it makes it hard to file a legit complaint.

Fantastic experience: Banner Endocrinology is a very caring and thorough operation.

Fantastic experience: Dr. Albracht did a complete hip replacement surgery and I could not be more pleased. He was so reassuring, but even better, he explained everything, both before and after, in ways I could completely understand. He even showed me my x- rays to explain something I had a question about. He never made me feel rushed. My surgery was an absolute success and I am thrilled. Excellent surgeon and doctor. If I ever need a hip or knee, I want him!

Fantastic experience: Dr. Dan Nguyen is professional, knowledgeable, & friendly! I highly recommend him!

Fantastic experience: Banner is very value added

Fantastic experience: She listens, ask questions and gives honest opinions, and thoughts

Fantastic experience: Love Dr Benoit and his staff.. The Dr is an excellent Orthopedic Surgeon and has a great sense of humor and bedside manner about him. Always informative, addressed all our concerns and questions. Highly recommend him to everyone!

Fantastic experience: Very efficient office procedures. Excellent physicians.

Fantastic experience: I enjoyed being treated to a professional setting and being helped by providers & support staff with genuine care.

Fantastic experience: Dr. Travis Jensen is a wonderful & caring doctor that I would highly recommend to anyone. He has been caring for my 86 year old Mother (who has Alzheimer's) for several years. Always treating her with the utmost respect & courtesy. He has a very wonderful support staff as well. Thank you.

Negative experience: The Dr quit in February. They sent me a confirmation text and phone call in April. I show for my appointment then they want to reschedule me 2 months out. The second time something similar happened to me at Banner Heath. When I ask why I wasn't informed was told they called me in February and canceled. When asked why I got conformation calls she couldn't answer.

Fantastic experience: Dr Sepich was a wonderful doctor for my hip surgery. I felt calm and confident about the procedure. My recovery went very well with no complications.

Fantastic experience: Always pleasant.

Fantastic experience: Great care by very caring people.

Fantastic experience: The staff members were efficient and communicated well. Dr. Kort was thorough and explained my options including ones that did not require surgery. He resolved my shoulder pain issue within the single office visit.

Fantastic experience: Dr. Agarwal is a very good Endocrinologist and always treats her patients with the upmost respect.

Negative experience: No follow up

Fantastic experience: Everyone was professional, courteous, kind, empathetic and just did an all around great job! I saw Elaina Rivera, and she was all the things I listed above! I had a great experience with her, and I would highly recommend this office & her services!! I saw her for a bariatric psych eval, which she completed with me as quickly as possible without making me feel rushed & still giving me the time I needed to thoroughly answer her questions with any details needed. I'm certain that she would do an excellent job for any services she provided beyond just a bariatric psych eval.

Fantastic experience: Dr Westphal and staff are very GREAT.

Fantastic experience: Have had excellent care with Banner. They keep everything moving electronically and things move easier that way!

Fantastic experience: The business, and Dr. was very knowledgeable about my healthcare. Worth every penny it cost to go. Luckily i have insurance. I am healthier because of my visit.

Fantastic experience: Banner is the best choice for me, at this moment in time.

Fantastic experience: Great appointment. The provider was very kind and helpful.

Fantastic experience: It may take a minute to get an appointment with Dr. Rekha Kumari Agarwal, but once you get established you'll be glad you did. Doctor is very thorough knowledgeable and answers all of your questions to your satisfaction and takes the time to do it. Also make sure to take advantage of the patient portal to get in touch with your doctor.

Negative experience: The worst experience! They couldn't wait to transfer my father in law out to a rehab, even though he had infections and was sick. Moved him when no family was present and snuck him out, against doctor's orders. AVOID THIS PLACE!!!

Fantastic experience: I have been going to see Dr. Cody Olson since February 2018 when I fell and broke an elbow. I have fallen since it recently and again went to see him and he is my provider currently. He is both knowledgeable as well as very professional in the care he gives his patience. He takes time to explain things to us in our 70s! He is caring & again, quite knowledgeable! The office personnel are very helpful as well. Kathy is very knowledgeable and helpful and kind and professional! Again, Sara in that front office is kind and patient and very professional as well. Again …great office great stuff!!!

Fantastic experience: Very caring and efficient physician and ancillary personnel.

Fantastic experience: Very caring clinic everyone is very friendly I couldn't be happier with the care and patience they provided to me

Fantastic experience: Met with Dr. Albracht at Banner for an annoying ongoing orthopedic issue. I got the appointment quickly, I was seen on time and I walked out much better than I walked in. The follow up procedure was scheduled quickly and I have the utmost confidence in the care scheduled in the near future.

Fantastic experience: Great place even for old women with complicated health histories.

Fantastic experience: Dr. Jensen and his staff are "Top Notch" professionals. They're very knowledgable and patient-centric

Negative experience: Was seen for a UTI 2 weeks ago and told a culture was sent in but it never was. I did not receive a check back or any further instructions. Finished original prescription but did not cure infection. Note infection has moved to moderate from minor and still no sense of urgency from my Doctors office. I will be shopping for a new one.

Fantastic experience: Dr Sepich performed surgery on my ankle/foot, while I was in the hospital. He did a great job and took care of a bad problem I was having! Then, during a follow up, he made sure I was still getting the care that I needed, by setting up an appointment with a Podiatrist in his office. He is such a nice and pleasant man!! And a very good doctor!!

Fantastic experience: Dr. Thompson and his team are excellent!

Fantastic experience: I had a very enjoyable experience with the staff and my provider for real

Fantastic experience: Great care and professional service. Dr Westphall and his staff are the best in the business. Cannot recommend enough.

Negative experience: Terrible incident in not presenting PROPER COMMUNICATION SKILLS IN YOUR TEAM!!! FROM SCHEDULING TO ADMITTING TO MEDICAL BILLING JUST ALL STAFF!!! NO PROPER NUMBERS TOO. how is it possible for your team to take me down for an appointment , one shows up and they say one can't be seen because insurance didn't approve of one procedure ? according to ( ADMITTANCE) . BUT scheduling on the phone , number ending with 7500 says i will.be seen. This is a Tom &Jerry example, and at a hospital setting , not ok. Please take care of your patients !! Back to square one I guess ! Avoid coming here if u have a job or if you really care of your time && money !

Negative experience: The operator gave me the wrong phone number for the specialist. The number on the website is wrong. Good thing I'm not suicidal or else I'd be dead with how long it's taken me to get in touch with this provider.

Fantastic experience: Dr Amin was great. I had a carpal tunnel release on both of my wrists. They are doing great. Thanks Dr Amin

Negative experience: Worst office staff ever, still can’t get my short disability claim approved because they would not contact Sedwick! My Sedwick rep left 4 voicemails to them I still need info and they would not return the call - what a disappointment- so frustrated

Negative experience: Worst place, I have an appointment 2 month in advance and have a lot of pain on my arm, 5 days B4 appointment they call to confirm, 2 days B4 they call again to confirm, I took 3 hours off went to my appointment , She said ( oh your dr is not here today) She didn’t said sorry , ( ok will re schedule You after February 2020, after 3 month. I canceled every thing, never go there again

Positive experience: I was reading the reviews here and I must agree that the office staff isn’t so friendly and it’s a hit or miss with who answers the phone. Most of the time it’s been pleasant. My mom had a total knee replacement with Dr. Sepich and I must say he did an incredible job. His MA and PA were on top of it all and were on us about meeting certain deadlines. My moms recovery has been great and has her whole flexión and extension after 2 weeks of therapy (with the help of physical therapy).

Negative experience: The worst office staff I have ever encountered. I can not use my phone from 4am to 4pm weekdays because of work (I MADE THIS VERY CLEAR) and when they call me from a 4 or 5 digit number (at least thats what shows up on caller Id) during work hours (which I have been very vocal about not being able to use the phone during work) I have no way to know who called me, or to call them back. The first orthopedic appointment I had taken a day off of work for, the doctor literally was not even in the building and they "called me" to let me know. They did not leave a voicemail or any possible way for me to call back and know my appointment was canceled. Very unprofessional. So then I get rescheduled (for a month and a half later which was today) and take another day off of work. I show up today and apparently the doctor I was scheduled to see "doesn't do auto accident related surgeries"... what ?!?!?! 1st off- why was I scheduled with him at all? Oh... I know the answer, the staff here doesn't know what their doing.. but they did try to "call me" 5 days ago (again when I am not able to use the phone) and from what I was told by staff was a "random back office phone" that nobody really answers. This time it was a number I could call back, but when I attempted to call back the missed number (over 10 times) and nobody ever answered what was I supposed to do? If today was scheduled improperly over a month ago why did it take until last week for them to see that? These appointments are usually scheduled far in advance and thats a massive amount of time to lose when your in pain. I've missed 3 days of work for this PATHETIC excuse of medical staff. And have nothing to show for it, no surgery scheduled, I'm still in pain, and I have to start at square one again... this will take me months to resolve. If you go here be warned, doctors wont be there when you need them, they have botched 100% of my scheduling, the numbers they call from are not returnable or if they are returnable numbers nobody answers, the management is not available to resolve issues on the phone or on site, and the staff is totally ignorant as to what doctors are appropriate for your needs are, they will give you appointments for the wrong doctors and cost you very valuable time. I've never been so disappointed with what's supposed to be a professional medical center in my life. They are absolutely terrible. Would give zero stars if possible

Negative experience: Had an appointment for 8 am. Arrived at 8:50am and went for xray that took 15 minutes. Waiting still to see Dr. now at 9:30. Front desk stated the appt. is for 9 am because they allow 1 hour for xrays. No one told me that when I made the appointment. Would've been nice to know