H9 Fitness Club at Healthplex

Fantastic experience: I have been going to Healthplex since January of 2024 and I literally have zero negative things to say about this gym. The employees are all so friendly and helpful. The facility itself is well kept. The staff is really friendly and helpful. I can't see myself working out anywhere else after this past year at Healhplex.

Fantastic experience: Love the equipment, and the staff are very kind!

Fantastic experience: About ten months ago, I voluntarily entered a gym for the first time in my life at age 58. I knew that I needed to change my life to be the kind of old lady I wanted to be: to be able to travel the world and continue with my volunteer work. I hired Teresa to be my personal trainer, and now I am stronger than I ever dreamed I could be at my age. Teresa Burke is as talented, skilled and experienced a personal trainer as you could find anywhere. She keeps me motivated and feeling positive, she looks out for my safety, and she has transformed my body. I now actually look forward to working out, which I never thought could happen. HealthPlex Fitness Center is a safe place for non-athletic newbies like me. You see all ages and body types there. No one mocked me for wearing jeans or harem pants to work out in, because I hate the feel of leggings. It's a welcoming environment. There's a huge variety of equipment available, so no two workouts are ever the same. If you're ready to increase your fitness, or just want to age well, there's no better place to start.

Fantastic experience: Take a class here and use gym equipment. Theresa is an excellent instructor; I really enjoy her class.

Fantastic experience: I thoroughly enjoy Teresa strength and balance class. The program I attend is scheduled on Tuesday and Thursday mornings. I never thought I would create a habit of exercising on a regular basis. I have been going for a number of years and love every class. Teresa is so talented in what she does. Her professional skills can read the class and work on our weakness. Thank you Teresa for making me stronger so I can enjoy my retirement.

Fantastic experience: I began taking Teresa's Strength and Fitness class about a year ago and I love it. She takes an individual interest in each of her students and always corrects them if they are doing something wrong. She takes time to explain why it's wrong and the correct way to avoid injury. She is always upbeat and willing to give free advice. I have heard many of her students mention of how much she has helped them, when PT wasn't helping.

Fantastic experience: For someone that never liked to exercise, I enjoy Teresa's class very much! She works the whole body and very knowledgeable.

Fantastic experience: The overall vibe is much better than some other gyms in the location. Old school community feel.

Fantastic experience: Been having a great training with Brett twice a week. My balance is so much better now. Beginning to see results in my upper and lower body. Hope to keep this going.

Fantastic experience: Such a great place to workout and enjoy fitness classes! Strength and balance training with Teresa is so enjoyable, and within a few weeks I was seeing and feeling the results. Teresa has a great approach to helping every member of her class no matter what fitness level you're in. She is super observant in monitoring each of us and making individual adjustments when needed. I would highly recommend joining a class to try it out. You won't be disappointed!

Fantastic experience: I absolutely love working with Brett. He is an encouraging trainer and I am seeing the benefits of our sessions after just a couple of weeks! Everyone at Healthplex is supportive and positive!

Fantastic experience: Most gyms cater to the young, but here they treat you the same. Have good exercise programs for Seniors. I highly recommend this gym and Brett who is very knowledgeable in this field. He provides me with an excellent program that not only fits my needs surrounding any physical limitations and his program greatly helps with any strength, tightening muscles, and overall needs in improving weight, etc.

Fantastic experience: Very happy with the gym, location wise it’s perfect for me!

Fantastic experience: One of the best gyms i have ever been to not many gyms have heavy weight and they have a great selection really enjoyed it there

Fantastic experience: Nice spacious gym, lots of machine variation and free weight selection. Staff is kind and courteous as well.

Fantastic experience: Great gym! Not crowded. It has all the right equipment’s for weight lifting, cardio, streching, boxing and more. I don’t see any issues with toilet cleanliness or biling, which were mentioned in some of the previous comments. If you need assistance to achieve your fitness goal’s they also provide access to professional trainers.

Fantastic experience: Great environment, everything you need is here. People are super friendly, and the staff.

Positive experience: Decent gym. Dumbbells are completely out of order which can be annoying at times. Overall gym is a nice spot and quiet place to get a workout in.

Fantastic experience: Great place for anybody !! A lot of free weights and machines. Great for powerlifters and fitness buffs and powerlifters !! Well worth the membership fee !!!

Fantastic experience: Great staff, clean facilities with plenty of equipment.

Negative experience: I was a former member of this gym and I would highly discourage anyone join. The management and owner are rude and unprofessional to customers to say the least they lie and Rip off customers. The place is also filthy and toiletries are always out in the bathrooms There are better gyms in the area where they don't sneak in hidden fees and know how to treat their clients

Fantastic experience: CLEAN, QUIET, AFFORDABLE. All the necessities and none of the b.s. -ask for Nick, he will take care of all your needs!

Positive experience: Updated. Facilities are clean

Positive experience: Personally I like this gym it has a good location, staff is nice, has all the equipment you need to have a good workout

Fantastic experience: Such a great facility! Tons of equipment and safe never too crowded either, everyone is friendly. Staff is great and always greets you with a smile!!

Fantastic experience: I’ve been coming to healthplex for a year and it has been nothing less than an amazing space! I truly love the environment and the staff are extremely friendly. Highly recommend!

Fantastic experience: Good equipment, friendly staff

Fantastic experience: Hidden gem for fitness. Great and friendly community in the gym. Plenty of weights and equipment to fit various fitness goals and preferences. As an athlete, I include training on the large turf areas alongside strength training.

Fantastic experience: This place fits the needs of any gym customer. They have a great variety of equipment and a friendly staff.

Fantastic experience: I’ve been going for over a year now, such a great gym! Always clean and never overcrowded. I def recommend!

Fantastic experience: Great employees, Great Vibes

Fantastic experience: Great gym with friendly staff! They have an abundance of squat racks and free weights so you never have to wait for equipment. Nice locker rooms and saunas to relax after a long workout. The monthly rates are very reasonable too.

Positive experience: I truly enjoy the atmosphere here, clean facility friendly staff! I love the sauna it’s one of the great perks of healthplex! Whenever there is equipment damaged or broken it is quickly repaired! The only reason for the 4 star and not 5 is I think there could be a little more equipment diversity!! Overall it’s a great gym with a great atmosphere

Fantastic experience: I love this place. Welcoming atmosphere starting at the front desk with Nick. Joan my trainer has been a great encouragement to keep me coming. No shaming here just working together for my fitness and health goals. Don't hesitate to start.

Fantastic experience: My husband and I go at least 3 times a week to HealthPlex. My husband has worked with a trainer and is moving much better. He has Parkinson and was having difficulty walking and arm movements. We enjoy our time working out at the fitness center.

Fantastic experience: I started going to the HealthPlex Fitness Center a couple months ago; my main reasoning at the time was to attend a Silvers Sneaker class. This was a new adventure for me and when I went to inquire about joining, I was greeted by a very nice young gentleman (Nick). He was very knowledgeable about the facility and the programs. I was impressed when I went back a couple days later, he greeted me by name! I am sure many individuals come through the gym daily and for him to of meant me once and remembered me was impressive and added a personal touch. I started attending the Silver Sneakers classes 4 days a week which are very good. The instructors (Teresa and Joan) and very good. They make sure there is a variety of exercises we are doing to keep it interesting. They truly care about those in their classes. I talked to several individual and was very impressed with the longevity people had been there. I quickly felt this was the place to get myself into a better fitness program, so I signed up for some personal training sessions. I have not taken care of myself and had some long-term issues due to injuries. Teresa (My Personal Training) was and is so patient with me to help figure out what is the best workout for me. She is so knowledgeable and just after a couple months I am able to do so much more than I was the day I walked into HealthPlex. Teresa is extremely knowledgeable; she cares deeply about helping individuals she is working with; making sure they have a better quality of life. The personal attention you get at HealthPlex Fitness says a lot about management and the staff. I would highly recommend HealthPlex Fitness; they truly made a difference in my life.

Fantastic experience: I cannot say enough about Teresa! On a total impulse I went into the gym asking about a personal trainer. Signed up and started the next day. I have had a lot of back pain and have been going to physical therapy off and on for 3 years. Teresa has been helping me relearn the way to move and my pain has been reduced a lot. It's going to take some time but I think soon I will see results in my clothing fit and on the scale. Wonderful person to have on your fitness/health team

Fantastic experience: Teresa is amazing as an instructor & trainer! I love working out with her & really appreciate her encouragement.

Fantastic experience: Great equipment and environment

Fantastic experience: Great place to work out! Would recommend!

Fantastic experience: I have been training with Teresa for about 7 months now and she has worked diligently to correct some of my horrible body mechanics which were starting to cause me significant hip & back pain. I can’t say enough good things about how astute and insightful she is about how the body works and I am significantly grateful for the improvements she has made with me. Definitely 5 stars!!! Thank you so much.

Negative experience: The facility itself is great, but I wasn't happy with my interactions with them. I had reached out to ask about whether they let personal trainers rent space. At first, they seemed interested and even excited about the method of exercise I use, and then...nothing. I reached out to try following up several times and heard back maybe once. I don't understand that. After all, THEY are the ones not getting money from me for leasing fees. I guess they're big enough where they don't care if their lack of contact drives away the occasional personal trainer. If it were me, I'd value every single person who approached me, and I would be sure to get back to them in a timely manner, or at all. I understand that when I reached out, it was during the summer, and summer is usually always busier for most people, but summers end. Vacations end. I also realize reaching back out to me was not the only thing on their plate, but when someone has tried to contact you for a while...don't you ever move them up to the front of the line? And now their response is saying their facility is full, but what gets me is...it probably WASN'T when we originally spoke, and I COULD have had a space if they'd replied to me. They got back to those other trainers who are now filling up their space. I guess they were important enough to get back to, but I wasn't. Honestly, that reply was more of a slap in the face than when they DIDN'T get back to me.

Fantastic experience: Great place to work out .The equipment is very nice and the staff is very friendly and helpfull . Great location ,and the hours are perfect for me . I just happened to find healthplex and I’m glad I did , It works for me .

Fantastic experience: Awesome gym with a great variety of machines to choose from. Personal trainers are top notch with tons of experience. Definitely would recommend.

Fantastic experience: Great place to workout! I've been coming here for years, very friendly staff.

Fantastic experience: Great classes with Joan, fine staff and training with Theresa. A great place to work out!

Fantastic experience: Teresa has been amazing. She has been helping me a lot and I am very grateful for her.

Fantastic experience: Tons of equipment and never crowded

Fantastic experience: The staff are all friendly and courteous from the front desk to the managers. Signing up was a breeze. There are no confusing apps. The cargo net and ropes are great for seeing the full floor and scoping out where you want to exercise. (Covered AstroTurf lanes, upper floor, bikes, etc.) The studio room is usually open with long mirrors and a hanging bag in the corner making enough room for multiple people to workout at once. (Dance, kickboxing, aerobics etc.) When our original trainer Rafael turned out to be a flake, the manager Steve asked us what was going wrong and immediately took care of the situation. Our new trainer Terra Martin has been so helpful with the minor details and listening to us if we have a problem, question, concern or a discovery. She is a respectable woman of her word, always has a plan to reach your goals and keeps in touch as needed. All are welcome and the smoothies taste delicious.

Fantastic experience: Lots of equipment and lots of space for more dynamic training

Fantastic experience: This is how you do a Gym...Great facility and staff!

Fantastic experience: Love this gym! Way better than PF

Fantastic experience: I have been a gym member here for over three years and am very pleased with the facility. The staff are super friendly and are always willing to help out in any way they can. They have a wide variety of equipment that is very clean and in great condition. Friendly people come here as well, very respectful, and helpful if you have any questions. Shakes are great too

Positive experience: Friendly staff. Great shakes. And the equipment looks good with plenty of room. Update: I really wish they could really get all of the paper towel rolls working. Some days when you come in, there are none and they are used to wipe down equipment. Another update: Again, no sign of paper towels to wipe down the equipment. The men's bathroom does not have any soap or sanitizer. Hygiene may be a problem.

Fantastic experience: Been going to Healthplex for about 3 years now- great facility, a lot of good training equipment and overall good environment.

Fantastic experience: Been a member for here for 8+ years. Large variety of equipment/space and good hours (especially on weekends).

Fantastic experience: Been going to Healthplex with my family for years and it’s stayed consistent through it all. It’s very welcoming to be apart of, you get to really build a bond with the people at the gym.

Fantastic experience: Since I been at health plex I have changed my health 100 percent. The.instructors are amazing and.always helpful to your needs. Everyone that's goes there is friendly and.also very helpful overall very happy I joined this gym it's like a family atmosphere here I recommend everyone to join.

Fantastic experience: Excellent facility and great staff! Plenty of machines, weights and space to workout. Locker room, showers and a shake bar round out the offerings at a fantastic monthly rate for membership.

Fantastic experience: Great gym. Never too many people. Great staff.

Fantastic experience: Staff was excellent, facilities were not only clean but impeccable. lots of options for free weights and cable machines. great gym, would recommend. shakes were delicious aswell.

Fantastic experience: Had a great experience at Healthplex. Staff was great and facility was clean and orderly. I also got a delicious shake! I was recommended by my friend.

Fantastic experience: Very pleased with this gym! Very helpful, friendly, and accommodating! Nice for a gym to welcome me while being back home during school break! Nick is a great manager and very friendly! The gym has great equipment and plenty of it! Very satisfied!

Fantastic experience: Everything you need to get where u wanna be with your goals Staff is gr8.......... There is kettlebells n heavy bags n hammer strength n cybex n bands n cables Sauna to get the sweat rollin All around gr8 gym to get it done! No lunk alarms! No Internet folks making video n getting in your way. Close to the highway I dig it!

Negative experience: Same experience as everyone else regarding continued payment after cancelling membership. Gym is worn, dirty, overpriced they allow sexual harassment towards young woman from regulars and owner/management is terrible. Do not join.

Fantastic experience: Very friendly staff. Experienced trainers.

Fantastic experience: Healthplex is a great gym to come to. The staff and trainers are very professional in everything that they do.

Fantastic experience: Great staff and great equipment. Nick is a great guy and makes a great protein shake.

Fantastic experience: Joan is a great trainer! Flexible, understanding, knowledgeable, motivating. She’s a wealth of a resource. Helped me get in shape for my wedding!

Positive experience: It's a good gym with a lot of good equipment and positive employees. Had a little issue with my membership not actually being canceled when I went in to cancel. I was still being charged for about a year until i realized it. The issue has since been resolved and made right. Very positive experience with the owner and I am very happy with the outcome.

Fantastic experience: Plenty of equipment in good shape. Large space so it never feels crowded.

Fantastic experience: Great gym to train at. The staff and trainers are all really nice and has good cardio equipment, free weights, machines, and even equipped for powerlifting with 7 squat racks and 4 deadlift platforms.

Fantastic experience: Thank you HealthPlex Fitness for the shoulder rehab! I hurt my shoulder during Judo and within a week I have my range of motion back. Teresa has been working on my mechanics, core and breath work. Thank you Teresa.

Fantastic experience: This is the best gym I've ever joined! The personal training is better than anywhere I've tried it before. The personal trainers are very knowledgeable and experienced. They truly care about you, your fitness goals, and your overall health! You'll learn how to work out the right way!

Fantastic experience: I come to healthplex about three times a week and absolutely love it here. The staff are so friendly, especially Joan and Nancy, who are usually at the front desk. The gym is so clean and all the equipment works great. They keep me coming back!

Fantastic experience: I've been going to Healthplex for about 4 months. I see Teresa as my personal trainer. I very highly recommend her! I'm 70, and was quite out of shape. Teresa has helped me improve my posture, balance and coordination, as well as both core and limb strength. She has also given me helpful advice about diet. Overall, I feel much better physically than I did before. Healthplex also has a Silver Sneakers program for older folks, and has a wide range of people who work out there. It's a friendly environment. I highly recommend Healthplex in general, and Teresa in particular!

Fantastic experience: Teresa Burke has been my personal trainer for almost 7 years. I started going to her after 26 sessions of physical therapy had not cured my shoulder and hamstring tendonopathies. Teresa helped me with those problems and has continued to aid me over the years as I encountered problems associated with injury or simply getting older. Teresa has such a good eye for noticing how people are moving and she has an inexhaustible supply of exercises. I am relying on her to help me avoid shoulder, hip, and knee replacements. I broke my pelvis a year and a half ago, and she was instrumental in my recovery from that injury. We are now working to increase my strength, stamina, and flexibility. She is a knowledgeable, caring personal trainer.

Fantastic experience: I’ve been a member of this gym for several months. The experience for me is so much better than any other. There are people of all ages. You can tell that everyone is working out seriously. It’’s not a place people’s go to to “ make an impression” on others. You are encouraged to work on feeling good about yourself, and not just weight and muscles, but the whole you.

Fantastic experience: We are both very happy with the service and attention given at our meetings with HealthPlex. Everyone has been very cordial and attentive to our needs so far. We are both excited to start with our personal trainer, Teresa, who was so helpful and knowledgeable. We can’t wait to start with our personalized program. It will be work, but it also seems like it will be fun. We are very glad that we picked HealthPlex to explore for our Health goals. Rose and George

Fantastic experience: Healthplex is a amazing place to workout! Everyone who works there is very friendly and kind to all of their members! The gym community there is amazing everyone is nice to eachother and takes pride is everyone’s safety! The Healthplex employees take time to make sure their gym is always looking presentable for their members! If you are looking for a gym, Healthplex is where to go!

Fantastic experience: I have been at Health Plex for 8 years with Matt Wood and he is AWESOME. Steve and Theresa the owners have great personalities and I go there 5 to 6 times a week and they are the BEST.

Fantastic experience: I have been going to HealthPlex for over a year now. I also have a membership with Planet Fitness which has taken a back seat to HealthPlex. If you are looking to get a tan or sit in a massage chair then the National Gyms like Planet Fitness may be best for you. But if you are serious about maintaining your physical fitness then maybe HealthPlex is a better fit for you. They have every conceivable piece of training equipment available in a clean and friendly environment. They have aerobic, cardiovascular, strength, resistance, and gymnastic services that can handle whatever goals you may have. They provide personal training plus group training for any age group. As a licensed provider under Medicare’s Silver Sneaker program, anyone on Medicare can join for no cost. Their private membership fees are very affordable considering the quality of the services provided. In addition to machine training equipment they have several thousand pounds of free weights for the amateur lifter. Besides these services they have a health bar where you can get your favorite health drink made personally for you for a nominal fee. I believe they are also planning to market healthy single serving protein meals for members at affordable prices. More importantly there are no crowds to contend with. The music is great and the locker rooms and rest rooms are always clean and well maintained. Above all, the ownership and staff are committed to making your experience rewardable. I highly recommend HealthPlex to anyone who lives in the Saratoga or Capital District area.

Fantastic experience: Healthplex is the best gym I’ve been to! As soon as you walk through the door your greeted by someone, the whole gym is great and enough space so it never seems crowded and everyone here is friendly so the environment around you is great

Fantastic experience: My favorite gym in the capital district. No b.s. Great selection of equipment, it’s spacious and clean. Great location and amazing staff.

Fantastic experience: Great place to workout. Friendly people to work with. Had a billing error on my account and it was corrected immediately without a fuss. DK, Clifton Park, NY.

Fantastic experience: Very nice gym facility here, I’m a gal here that prefers a small gym. People are super friendly here. Trainers n staff are friendly here. I love that there are a variety of equipment n definitely love the shake bar. Something I like to use after a good workout. I would recommend this place especially if there new to fitness or just want to start out somewhere new. ❤️

Fantastic experience: Love this gym!!! Family friendly!!

Fantastic experience: Very friendly staff always willing to give workout advise. I love the old school gym mentality where you can be yourself and grunt a little. I love the place.

Negative experience: Extremely sleazy business practice- bathrooms are very dirty, they won’t let you cancel your gym membership and though the staff will tell you it’s cancelled they will keep charging you. I have been trying to resolve this for 2 weeks and they want nothing to do with talk with me. They clearly are in it for the money. I requested a call back from the owner and they have still yet to call me or work with me. Run for your life.

Negative experience: Wow. Just wow.the owner is extremely rude and belligerent. The bathroom is the most nasty thing I’ve ever seen. Reminds me of using a porta potty in India. Their membership prices are extremely over priced. If anyone is looking to get a gym membership in the 518 area, I recommend going to ABC fitness, where the price is 70% LESS, with way better equipment and a clean bathroom.

Negative experience: Very dissatisfied with the gym quality. The bathroom is absolutely disgusting, it reeks of bodily fluids and odor and I have never seen a clean toilet in this establishment. The owner threatened me for no apparent reason and has been seen making other customers uncomfortable. Not at all worth 50 dollars a month.

Fantastic experience: Healthplex is my favorite gym that I have joined. I worked with one of the Trainers, CJ and he did an awesome job! He designed every workout based on what I needed. He did a fantastic job at going through each movement along with great warmups and cool downs. He showed me different ways to use the foam roller to ease my ankle issues and helpful stretches that are super important when exercising. He kept me motivated and helped me push myself through each session. Whether you are new to working out or experienced I definitely recommend going to CJ!

Fantastic experience: I came to HealthPlex after overexerting myself at another gym. I had knee pain, back pain and shoulder pain. Turns out my form was all wrong. I have been working with Teresa for over 2 months now and my pain is gone. I feel stronger and am seeing body composition changes. Teresa works with you, and focuses on form and functional movement. She has customized my workouts to my goals. The staff is great, the community is friendly and supportive and there is a wide variety of gym equipment. I highly recommend HealthPlex Fitness.

Fantastic experience: I am excited to hear that Healthplex brought on a new staff member, a Nutritional Couch. The members will certainly benefit with Greg’s knowledge and enthusiasm about nutrition. I have worked with Greg Bentley for over a year now as my Nutritional Couch. He was able to get me to my desired weight goal and then some without sacrificing the foods I love. He quickly made me understand the importance of a good ‘diet’ and that I don’t have to starve myself to lose weight-quite the opposite. He encouraged me and was there supporting me each and every day. He was always very accessible and there to answer any and all questions.

Fantastic experience: As a mom of two and ‘nana’ of 4 beautiful granddaughters, Healthplex and their trainers were there when I decided it was time for me. I had a wonderful experience there and found their location/parking were ideal along with all the equipment needed to not only get me started but to keep advancing my training. After a year or so, I decided it was time to become a healthier me. I spoke with a Nutritional Couch, Greg Bentley (who has recently teamed up with Healthplex). Never working with a professional nutritional coach before, he made it easy to understand how important it was to fuel the body properly, to become healthier and to maintain my new lifestyle. Meal planning actually became easier and I not only became happier with the way I looked, I had more energy and just my general outlook had improved. I remember being at my annual check-up and my doctor even noticed and asked me what I was doing differently. If you are looking to becoming a better YOU I would highly recommend contacting Greg Bentley at Healthplex. He is not only extremely knowledgeable and enthusiastic, but he is so easy to work with and will encourage you every step of the way. Holidays, special occasions and vacations are no longer an issue. Greg is able to adapt a plan to fit all your. Reds and lifestyle.

Fantastic experience: Always such a comfortable experience, trainers and front desk employees are so friendly and helpful. Very clean facility with a large variety of equipment. No complaints!!! Highly recommend the Health Plex for anyone looking for a cheap good quality place to workout! They even have protein shakes at the front desk for after the work out!

Fantastic experience: Great local gym with knowledgeable trainers and polite staff. All the weight training and cardio equipment you could ever need or want for a good workout. Additionally a good selection of pre and post workout supplements and shakes available at the front counter. Highly recommend HealthPlex Fitness Center in Clifton Park for any and all your fitness needs.

Fantastic experience: The best 'hometown' gym.

Fantastic experience: Barb at HealthPlex is an amazing personal trainer. In my opinion the best. I have worked with her for many years now. Her commitment to her clients is so obvious and her work ethic is very much aligned with mine. She has NEVER cancelled on me and is ready to go as soon as I come in for my scheduled training at 5am (sometimes I actually get there at 4:30am). I know she is there every week day MUCH earlier than that preparing and tailoring workouts for her clients. HealthPlex is extremely fortunate to have a trainer of her caliber and commitment. I know many if not all of the people she works with including me would not be there if not for Barb. I could not recommend her more to anyone who wants to change their health and fitness for the better!

Negative experience: Exceptionally sleazy business practices. Owner rude, arrogant, and far less intelligent than he thinks he is. Being a good con artist does not equate to being a good businessman. I went in for a basic membership; had to resist being shoved into a personal trainer contract. I expressed concern about being able to cancel when I wanted to, was told verbally "no problem at all, just let us know before the end of the month and we will not bill for the next month and will cancel your membership". The contract of course read entirely differently (unfortunately I signed before reading, my fault), stating that the contract was for 12 months, no ifs ands or buts (this is not a problem, it is a standard gym contract requirement). What a glaring difference between the sales approach (by the manager, with the owner standing in the background) and the reality of the contract. The workout machine area was shabby, and the floors looked like they could use a cleaning. Needless to say I did not remain a member. It took a protracted series of phone calls to the owner (what a joy he was to speak with - NOT) in which he tried to assure me that the contract was "just a formality" and of course, I could cancel at will. After a threat of small claims court action, and pointing out what that would cost him in time and potential reputation issues, I got a refund. Learned my lesson; read the contract first and don't rely on the word of an owner being any good. Avoid these people like the plague.