TBT GYM-TOTAL BODY TRAINING

Fantastic experience: Just joined today - enjoying the gym and it’s 24/7 hours. I am a member at Destination Dallas and LA Fitness, but neither of those are 24/7. I will update this after a month, but so far this gym is legit. All equipment in great working order. Clean. The entry system was very easy to use.

Fantastic experience: Really good gym, they do enforce the entry through the app but it’s understandable and that’s just the gym rules ‍♂️ regardless of that, gym has been good no issues so far. I go straight to workout in and out so I’m a bit anti social, yet the other members say what’s up or hi as in a good way. Should add a pose room?? Maybeee

Fantastic experience: LOVE THIS GYM! My children are in the jiu jitsu classes and the instructors are amazingggg very patient and love teaching. I’ve seen a major difference in my kids with behavior. This gym is great for your family and very affordable. Thank you TBT GYM

Fantastic experience: Excellent gym with friendly people. The best part about this gym is the equipment where you can get an excellent workout. The gym is never too crowded and the price is reasonable. Gym is always clean and family friendly. Best gym for the money in the area.

Fantastic experience: i love this gym my wife kashia go to this gym all the time i can remember when he was getting our car fixed we walked to this place trying out for the free 2 weeks and we fell in love with it ever since then me I fell off by not being my membership my wife kept going but soon I will be back going back soon thanks AC for believing in me God bless you and your family

Negative experience: I've trained BJJ for 7 years now (purple belt) in gyms all over the world; Ireland, Florida, Virginia, Texas, California, and beyond. I trained BJJ, Muay Thai, MMA and wrestling at TBTs for 10 months and am here to say it is by far the worst BJJ gym I've been to. I singed up because TBTs was cheap and had a shower. I learned the hard way that you get what you pay for. I should have paid the cancellation fee when after having already trained for several days, without seeing me roll AC the owner introduced himself to me by threatening to take away my purple belt because I didn't have a IBJJF certificate. I lost 2 weeks of training at TBTs drilling guard pulling (which is a technique that has gotten people killed in many real life self-defense situations). The overall class structure completely ignores personal development by tracking progress with nothing more than attendance punch cards. In the jiujitsu world we call these places "belt-factories" where it doesn't matter how good or bad you're doing you get promoted based on attendance alone. Additionally They have a very high turnover rate for lead black-belt instructors (red flag) so the program is always in flux and or being ran by whatever purple belt they can dupe into covering classes. Their membership system is ran though an app on each individual member's phone requiring they have the latest phone or else the system will glitch causing payment failures and even stopping a member's ability to open the front door (which sucks a 4:00am when you're trying to get a workout in before work) Once I decided to leave I verbally informed the owner I was cancelling my membership and directly thereafter at his behest I emailed a 30 day cancellation notice. fully knowing I have only ever had one card on file they emailed me asking "what card do you want to use for the cancellation fee". When I missed that email they had no issues charging my card two more monthly membership fees. When I emailed them about the charges they knew exactly what card to charge the $180 cancellation fee to, on top of the two additional months, and refused to refund the two additional months threatening to send me to collections if I disputed it with the bank. I felt the cancellation fee was me investing in my future and so was more than happy to pay it but it's now going to cost me $360 to escape this sinking ship. still worth every penny.

Fantastic experience: The best gym you could go to in McKinney. There’s peace and love there and all the equipment you need.

Negative experience: Update: Unfortunately, the honeymoon phase was short-lived. Our family hit a short bump financially, (our card number had been comprimised and bank account was drained) and we tried to temporarily suspend our account with this gym while we got back on track, which we were told was possible when we signed up. When we asked, we were told we had to pay the current balance before they could stop charging us, but due to our bank issue we weren't able to do that right away and the balance kept getting bigger. For this reason, we could not continue with this gym. Not very honest and up front or family friendly. If they'd considered our situation and worked with us, then we'd maybe still be with them, but they took advantage of our situation and racked up charges while we were vulnerable. To be considerate, we even stopped using the facility while we were unable to pay, but they didn't care. Good luck with these people! We're going somewhere else.

Fantastic experience: We love the gym!! It’s great for the whole family. Owners: Fatima is super sweet and AC keeps the kiddos in line and knows his stuff. We love the other Coaches too. We do miss the Owner’s Daughters helping with the classes though. Hopefully they’ll pop in from time to time. It’s great encouragement for the little girlies in class. Overall, great clean, safe gym. We’ve recommended them to several neighbors. I feel blessed to have stumbled upon TBT!

Fantastic experience: Amazing gym! They offer multiple classes daily for the entire family and we can work out 24 hours. Fatima and Ac are so helpful, they keep everyone motivated and push everyone to do their best. It’s easy to stay consistent at this gym when the classes are great and have a good variety of people at all different stages of their health journey. Everyone helps everyone here.

Fantastic experience: Finally moved to the area and can come to TBT regularly! Secure, clean and FULL of the needed equipment. Super friendly owners and members. Hard to leave my home gym, but this gym family made the transition even easier!

Negative experience: My boyfriend and I have been coming here for a month now, we have so far only met one owner (the wife- Fatima) who has greeted us with respect. We come here to just get our workout in, and get out, no wasted time, don’t bother anyone and always clean up after ourselves. We have been following their regulations as instructed by each of us scanning. Today (5/7/24), As we both scan and walk into the gym, we are greeted with the other owner (AC) who we have not met, approaches us in a hostile manner and is screaming at us to walk back out, scan, close the door on each other(this is exactly how he said it first thing he says as he sees us: “YOU NEED TO GET OUT AND SCAN AGAIN YOU CANNOT COME IN TOGETHER”)which is very redundant, what kind of gym access rule is that? Fatima only ever mentioned that as long as we both scan, it is our pass to come in. You as the gym owner, should never speak to people in that manner, just because you teach fighting classes does not give you the right to approach and square up on anyone you see. Clearly if we were not members, we wouldn’t have access to the gym. No where in your policy or in the facility are signs that states couples can’t enter together (I find it very weird that this triggered the owner -AC). After he approached us in that manner, we immediately told him to cancel our membership. He proceeds to argue and starts cussing us out and calls my significant other the “B” word as we are walking out. I guess he was surprised that my boyfriend did not accept his behavior. We have this in recording to show proof of his behavior. A much better solution is if you do not want people without a membership to enter just hire someone to stay at the desk to monitor who comes in to better suit your rules/regulations. You cannot mandate someone to follow a rule that only you know about. We’ve been coming here for a month and no “staff”member has informed us of this “rule” We have been going to gyms for over 10+ years we know when there are rules that should be followed. We are not children for you to scream at for something so small that can easily be said without being hostile & aggressive. You think your tone is normal, but it was not and you might want to check yourself twice. There’s a specific way to approach things in professional manner. This is just a warning to anyone who go or plan to go here, to be aware of the type of people these owners are. We are very supportive of small businesses and prefer to pay money to gyms that are not big franchises, but sadly this is not the type of gym that is worth paying for. I honestly did not dive into all the negative reviews, but now that I have encountered this situation, I can see now what people have been talking about. The fact that your wife had to call us first to apologize for your behavior and explain to us the excuses for the way you are (and she knows your behavior) that is absurd if you ask me. Sucks that I have to make such a detailed and negative review which I never do, but people need to know the kind of gym they are walking into. P.S since one of the owners likes to deny the truth, which will most likely happen to mine, I have majority of it in recording. We can always pull up the proof.

Negative experience: I was really looking forward to signing up at a local family owned gym. Just got news about the type of ownership this place has along with the lack of respect for the people that support his business. Just do yourself a favor and read the response AC the owner has to say with a 1 star review.

Negative experience: I’ve actually only ever wrote good reviews on google, due to people just asking me to and me loving to help out a business. Today will be my first ever bad review. I’ve been a member to this new gym in Anna for about a month now. Thank god not a month. So they can’t try and gauge me for random extra payments. As there policy is month to month. I didn’t even get to complete my first month! Anyways. I went To go get a sesh in as I’ve finally freed up from work. I brought My friend who lives in the same neighborhood with me along. And we went with the intention for my buddy to sign up. And for us to have a new gym close to home! At the door they had a new entry system since I had first signed up. As it was only 5:30 on a Sunday I had no doubt an employee would be there as most gyms close at 8 on Sundays. As I thought there was indeed a coach there who let us in. He guided me through the new app and told my friend of the day pass. We started the conversation off by just asking if we could just sign him up instead of the day pass. He explained to us we have to sign up through the owners. So we just paid the 20 dollar fee for my buddy. Downloaded an app to sign his waiver of liability and went on with our workout. Man i loved The gym! Awesome equipment, cool atmosphere and not crowded at all. As I’m leaving the owner walked in (the wife) and I tell My buddy awesome you can actually sign up now the wife is here! She walks up to us asks who my friend is and why I’m sneaking him in?? What is crazy to me is their employee a hour earlier had reached out to AC the owner and gave me his number to text and I texted Him immediately to get my app working. Also this employee took the 20 dollars from us and said we were good to go ?!?!?!? So then the wife calls the husband. Starts the conversation with “please don’t cuss them out” And then the husband Mr AC proceeds to cuss us out?!?! As I’ve read all the negative reviews already I’m sure you will respond to this AC and you won’t own up for the fact you really don’t understand how to speak with people with respect. I’ve never even met you? And that’s how you speak to me? What did I do to you other than pay you for a membership that gave me the access to get cussed out by the owner? If I wanted to be hazed I would have stayed in the military atleast I get Payed instead of paying them. You have something awesome with the gym. And I hope It prospers. Figure it out man.

Fantastic experience: All the equipment you need at a price that can’t be beat AND they’re local.

Fantastic experience: I’m one of the Marine recruiters out of the McKinney office & with a busy work schedule I wanted a gym that’s not always packed so I could get in and get out with the little time I have. This gym is AMAZING! It’s worth the price, I’ve never felt safer at a gym & I don’t have to wait for machines. I left 24 hour fitness for this. I 100% recommend this to anyone and everyone. The place is clean, the owner is very helpful and knows all his members. GET THE MEMBERSHIP and you won’t regret it!

Fantastic experience: TBT gym is the best 24/7 gym in dfw. The owners are amazing, gym is always clean, equipment is state of the art. Thank you Fatima! You are amazing!!!

Negative experience: Avoid this place! The owner is not kind and is SO unwelcoming. On our second time visiting the gym, First time after signing up my husband and I were reprimanded by the owner for walking in together even though we both scanned our phones at the door like we were taught. No other patrons who came in groups were spoken to… he made me physically go back outside, close the door, and come back in like I was a CHILD who did something wrong. Outside of the horrible customer service from the owner himself the gym was really cramped there is barely a free weights section because it is surrounded by machines. The bench presses had mismatched weights on the sides you had to dig a little to get the weights you needed for a set. It’s a family friendly place which is awesome but the way it’s set up kids are running through the gym which is not safe. My husband was doing deadlifts and a little kid ran right behind him! The gym also prioritizes classes, if your not in a class then you can only use the equipment not in use so if you go at a normal gym time before work/ after work your basically screwed. This also means there is no mat to use for any stretching/ab work because there are karate classes going on. I told the owner about how he acted and how it made us feel uncomfortable and unwelcome and he said “sorry you feel that way we aren’t for everyone” WHAT He will get you with the “maintenance” fee as well, He told us when we were signing up the maintenance fee happens on the second months because it gives people a chance to cancel… we obviously cancelled after our first month but you need to cancel 30 days in advance for the maintenance fee not to hit AND the fee will be charged the first of the month. Soooo basically you need to cancel the day you sign up to avoid the maintenance fee… There are gyms out there that are welcoming no matter who you are. Big gyms will treat you better than this!!! I have attached screenshots of my conversation with the owner as proof.

Negative experience: DON’T DO BUSINESS WITH AC the owner…. He charged me on February and on March, since I stopped going on January 15th. ( On February second he told me to send a cancellation email, I did it but I was charged today after one month again). He doesn’t want to give me the money back and all he says is “That’s the company policy”.

Fantastic experience: Amazing gym. Has everything you need . Gym and combat training . Has great lighting in the gym , lots of equipment , great security . Coaches are top notch. All professionals . Has daycare for kids .

Fantastic experience: I’ve been going here for almost a year now and love it! There’s a “homey” feel to this place unlike commercial gyms I’ve been to. The staff are very caring and kind, willing to assist with any questions or needs. It’s got great equipment in awesome condition and everything you need to be in great shape! Also it’s a kid friendly environment which is amazing for many families! I’ve met a lot of great people and friends through this gym and am so glad it’s part of this lovely community. Prices are great too, highly recommend!

Fantastic experience: I just wanted to share my experience. I’ve been coming here for about 5 months and I have been doing the weight lifting classes and I love it and most importantly I have gotten stronger and I have made new friends! My daughter goes to their mma classes and she likes them and is learning. All around good experience for me!

Fantastic experience: I absolutely love this gym, I’ve been a member for 3 years. It’s always clean and they are consistent with weight lifting classes. They are always working with members to help them feel comfortable working out or trying new workouts. They’ve upgraded the gym to add so many more activities and programs for for the kids. It’s really an all around gym for everyone, including families.

Fantastic experience: Small, stinky, good atmosphere with all the weights you need. What more could you ask from in a gym??

Negative experience: Went for a free 2 week trial & the trainer over the class was really nice and kind. She did introduce herself. Definitely not a fit for me. Overall I’m just into more family style and welcoming environment. I was asked did I live here because I had a different states license (new resident to McKinney). Didn’t get a welcome, how are you? No introduction or information about the gym. The front desk person also assumed I just knew where everything was despite not ever stepping foot in the gym. A mini tour or “this is where you go” would have been great. I showed up did a workout and that was it. Which would be fine if I was member but I was expecting them to be more informative on the class I was taking and gym. The gym itself appeared to be clean and well kept up though. I will be on the hunt for a new gym home until I find the right fit.

Fantastic experience: Clean facilities, name brand machines, great location

Fantastic experience: Excellent family owned and operated gym! AC and Fatima are terrific people that have fantastic classes for adults and kids! I came back to TBT after a few years of working and training at another gym. I totally enjoy the Kickboxing, Muay Thai and Barbell Toning classes! Looking forward to doing the Ladies Self Defense classes too! The Trainers and Coaches are excellent! So thankful they have a Sauna and a Cold Plunge too!!! They have every piece of equipment you will ever need here and its clean too!!!

Fantastic experience: Lovely gym! They offer summer programs for Kids after school pick up and more! The owners are such down to earth people and such a joy to get to know! The gym has everything you need! The have many services to offer! Totally check them out if you are looking for a new daily gym!

Fantastic experience: Love it!!

Fantastic experience: •open 24 hours •got all the equipment you need •affordable membership what more do you need??? Just go ahead and sign up right now today ✌

Fantastic experience: AC is the big black man I've been looking for all my life

Fantastic experience: Awesome family oriented gym, love the workouts they are challenging and I am definitely seeing results.

Fantastic experience: As a woman I have never felt safer at any other gym. This is a no nonsense environment, full of motivated gym goers at all levels. Lots of equipment options, classes offered… The owners are present, the facility is VERY clean and there is truly something for everyone.

Fantastic experience: Positive atmosphere and experience trainer’s. Give this gym

Fantastic experience: FATIMA IS AMAZING!!! She is a Therapist, coach, mother, & friend, all in one! I love TBT Gym.

Fantastic experience: Great Gym! Great atmosphere! Great people! When I first moved to Texas this was the first gym that caught my eye. There are soo many classes at your disposal based on your fitness goals or just for fun! I personally recommend! They continue to upgrade their equipment and environment to ensure the best workout. Don’t hesitate get a membership here. Absolutely best 24 hr gym with better prices and equipment then any other competitors.

Fantastic experience: If you are looking for a gym, I suggest you to give this one a try, it is nice,clean with great environment, I've been a part of this Gym for over 3 years. Owners are great and fun to be around.

Fantastic experience: Great facility, lots of equipment, clean and open 24/7 so I can come and go based on my schedule. Fantastic value

Fantastic experience: Love this place. Super friendly staff! A lot of class options. All the equipment needed for a great workout! Very happy with the decision to join here!!!l

Fantastic experience: I like the culture that you wouldn't get at the bigger gyms. The owner likes to get to know every member. Plenty of versatile equipment to use and both employees and members are very nice.

Fantastic experience: TBT Gym has all the equipment I need to have a great workout. The recent expansion and upgrades just made this even better. The owners are fun, engaging people who are very encouraging and personable. The place and its facilities are kept really clean and smelling great! I love the variety of activities that you can do here under 1 plan - whether you want to spend some time on the mat, feel like a beast in the MMA cage, release your frustrations on the plethora of punching bags, sweat it out in the sauna or on the treadmills, build the perfect booty, or letting your kids enjoy the many classes or the play area while you pump iron! They've got loads of free weights, benches and machines, it's a bodybuilder's dream.

Fantastic experience: I swapped to TBT Gym from Planet Fitness and I can’t be happier. AC, the owner, is kind and helpful. The gym and equipment are always clean and in good working condition. 24hr access is convenient and makes working out easy to fit into my schedule. Even on my first day, I was welcomed like family. I cannot recommend TBT enough.

Fantastic experience: If your looking for a family oriented gym for you and your family this is place is it. The owners are amazing and very welcoming. I would highly recommend this place.

Fantastic experience: Good gym with good equipment and fun fitness classes.

Fantastic experience: This is my favorite gym of all time! And they have really nice towels.

Fantastic experience: This gym is just the right atmosphere family owned gym. people from all backgrounds are able to come here and enjoy the workouts. The workouts are fun and doable the coaches are trained and not some instagram influencer. The husband and wife team are a dynamic duo and formally trained in just about everything. Do yourself a favor and give this gym a test run (free week to test it out) way better then any commercials gym I’ve been too

Fantastic experience: I have been coming to TBT gym for 6 months! I have lost 30 pounds and my strength is increasing daily. The barbell toning class is legit!!

Fantastic experience: TBT is everything you could want in a gym - clean, friendly environment with all the latest equipment, and fantastic owners. I’ve been going since day 1 and highly recommend them!

Fantastic experience: The best equipments to get the job done is at TBT Gym in McKinney, TX. I hope to see you here. Let’s get our sweat on. Let’s Go! The best trainers in town. I’m getting fine as wine.

Fantastic experience: Fatima is the best! She trains me and my glutes look amazing. The gym is awesome and so clean.

Fantastic experience: TBT Gym is awesome! Friendly people committed to a great workout. Owners are the best!! Feel the burn!!

Fantastic experience: Clean, plenty of equipment, great staff

Fantastic experience: I love this gym! They have every gym equipment I need. I enjoy coming here and all the good vibes :)

Fantastic experience: Best gym ever!

Fantastic experience: Amazing environment! Outstanding support and encouragement! Fully equipped facility! Truly 5 star!

Fantastic experience: Has everything you need. Classes are great and rates are affordable. They also offer excellent anti-bullying classes for kids.

Fantastic experience: Great gym, great price. Clean, has all kinds of classes. The owners are great people.

Fantastic experience: Great place to exercise!

Fantastic experience: Great gym, owner really cares about your success. We have family membership and love it. Would recommend it to anyone.

Fantastic experience: This gym is amazing and everyone is helpful. My whole family comes. I would recommend this gym above all others I have ever joined. The owner genuinely cares about everyone in the gym.

Fantastic experience: I’ve been lifting at this gym for 4 months now and it’s everything that I’ve been looking for. It’s well equipped, the machinery is well maintained, and the fellow gym goers are kind and supportive. This is a well run gym and I plan to continue going here.

Fantastic experience: I had an exceptional experience at TBT Gym, which offers a diverse range of martial arts and fitness training. The facility provides top-notch instruction in Jujitsu, Wrestling, Muay Thai, Kickboxing, MMA, and weightlifting. The knowledgeable trainers create a supportive environment, catering to various skill levels. The combination of martial arts disciplines and strength training adds a dynamic element to workouts. Whether you’re a beginner or an experienced athlete, TBT Gym’s comprehensive approach ensures a well-rounded and challenging fitness journey. The facility is well-maintained, and the staff is friendly and approachable. If you’re looking for a gym that embraces versatility and fosters growth across different disciplines, TBT Gym is the place to be!

Fantastic experience: Great atmosphere! Supportive and friendly gym culture. Every weight and machine you could want and need. Owner and trainers and kind and helpful. Love this place!

Fantastic experience: Amazing gym, never over crowded at any time and awesome staff. Everything you need plus some. A++++

Fantastic experience: This place is great. They have great trainers and Lloyd of equipment. There’s a lot of classes to choose from. You won’t be disappointed.

Fantastic experience: Best gym in McKinney.

Fantastic experience: Ole skool vibe with good equipment and it’s clean. Best in the area.

Fantastic experience: Been going here for 2.5 years. This gym really changed my life and my perspective on working out. Great and safe environment for women and kids.

Fantastic experience: Great atmosphere, great equipment and great ownership.

Fantastic experience: Great place to work out 247! Great people! Big dumbbells!

Fantastic experience: I have never felt so safe at a gym before! Amazing environment, the classes they offer are incredible, and it's like everyone there wants to see you succeed. Training they give just the right amount of push IMO. So incredibly happy to have been blessed with such a lovely gym nearby. Much love to Fatima and AC!! Thank you sooo much for everything!

Fantastic experience: TBT gym is clean. Owners are professionals Friendly atmosphere. Staff are professionals

Fantastic experience: You will not find another gym that offers you everything TBT does for the price and service. Unlimited martial arts classes, unlimited fitness classes, and 24 hour access to a gym that offers everything all the big gyms have without the crowds of people. They also have a sauna and a cold plunge! On top of all that, it’s a super family friendly place, with a play area for little ones and they even offer after school pickup and care for kids. The owners are super friendly and treat you like family from day 1, and they are always looking for ways to get better and things to add to the gym. I can honestly say that joining this gym has been a great decision and I look forward to training here for many years to come.

Fantastic experience: The best

Fantastic experience: The best , Greatest of all time

Fantastic experience: Great gym, great value for money

Fantastic experience: Great Gym and training team for your Body fitness. Enjoy your fitness with TBT Team.....

Fantastic experience: I receive excellent treatment

Fantastic experience: I have a hard time running and doing most cardio! I found kickboxing as an alternative to running! And you learn how to fight! But most of all it’s the family environment and the energy that everyone brings to the gym! Just a great place

Fantastic experience: You won't regret joining this gym; it feels like home, and you get results.

Fantastic experience: Excellent gym

Fantastic experience: One of the best gyms I've been to ! Always clean, never overcrowded, great machines! And the music is great always a plus ! The gym definitely keeps me motivated and determined to workout !

Fantastic experience: Best gym I’ve been to in a very long time!!

Fantastic experience: Great family oriented and mma gym. Positive vibes from coaches and trainers. Recommend visiting

Fantastic experience: Friendly people, friendly staff, clean, and lots of options to get in shape.

Fantastic experience: Best classes ever! Instructors are the best!

Fantastic experience: This gym is just perfect for me, I can workout while my son takes his self defense classes.

Fantastic experience: Best gym in the area. The owners and coaches make it feel like family. Great workouts and always clean. When I moved a couple years ago, I only considered houses in driving distance to TBT so I didn't have to leave this gym!

Fantastic experience: Love this gym! Open 24 hours with tons of equipment and free weights. AC (owner) is awesome as well. Great people and awesome atmosphere to lift!

Fantastic experience: Never too busy to get 'workout' in.

Fantastic experience: Great facility for the entire family! Me my wife and our boys (11yr old and 3yr old)love it here! They have all the equipment you need and some. They keep it very clean and the owners are great people! Highly recommend this gym!

Negative experience: Staff demeanor often felt abrupt and unfriendly.

Fantastic experience: The best gym in the area, I’ve been going here for 2 years and it’s changed my life !

Fantastic experience: Best gym I’ve ever been to! Friendly, accommodating, and has everything you need

Fantastic experience: I have been going now since the beginning of the year now it is an amazing community and environment. I mainly do there Brazilian Jujitsu. When they work with you they break down the technique into sections so that you may be able to understand them. Again very great community.

Fantastic experience: After having joined this gym for some months, it’s been a very refreshing start at a new gym. Within the first week I was acquainted with more people there than any of the other gyms I have been a part of in the last 10 years. I love it being a family owned and ran business. The staff between AC and the coaches for the training have been very welcoming. They work hard to continuously keep the facility clean and organized. My main attraction initially, was the classes offered for this gym. You’d think it would be very intimidating going into that environment being new, but that wasn’t the case. The faculty and the members of the gym make you feel welcome and are very encouraging. I look forward to continue working out and training here as well as building relationships with the members and faculty. I’ve never had a gym make someone feel so welcome and that you’re not just another member present. I would highly recommend to anybody especially, if you’re intimidated and not sure where to start. This is the place to go.

Negative experience: The gym’s environment was always welcoming, but the administrative handling during our family’s time of change to a different country has been disappointing, impacting my view of the gym. My view doesn’t have anything to do with AC not letting my family in. I understand the rules and respect them. However what he has done to us is not acceptable, in the freeze email my mother told him to freeze it and that we will let him know when to unfreeze it when we see him in person. He has been charging my mother $34 every month no matter the freeze. Then without our permission he unfreezes the membership and started charging us again. My mother who has recently moved to a different country about 7,200 miles away from his location was trying to cancel her membership. My mother was communicating with AC for a few days regarding the cancellation, knowing that my mother doesn’t speak English. He took advantage of that and without asking for any documentation he changed my mother $400 on top of the unauthorised charge from the freeze. After my mother asked what kind of documentation he needs he said it’s too late and stopped the communication.

Negative experience: Despite our loyalty over the years, the recent process of cancelling our membership due to a permanent international relocation has been fraught with challenges, including unexpected fees and lack of cooperation from management.

Fantastic experience: Super friendly, always get a challenging workout, and is accommodating to all fitness levels

Fantastic experience: Great gym with great atmosphere! Love this place.. if you ever have a set workout you have written down or thought that you want to act out this is the place to go to. Plenty of space and utilities. Even got to spar with AC. Sorry about that buddy haha (I knocked him out first round). But yes, this place is awesome, 10/10 would prefer.