Maiden Lane Medical Downtown

Negative experience: My experience at Maiden Lane was horrible. Their new member, Cathy Crisfield, in billing was very difficult to deal with. They charged my cards without letting me know. Regardless what the fine print says, as a patient, it's professional to confirm the payment details and what credit card to use. They tried to charge me $30 to get my test results. They initially told me to download the app to receive results, which I did, and when the results weren't there I called and Maiden Lane told me I had to schedule a phone call. My phone call lasted 3 minutes to provide results and then without warning weeks later got hit with a $30 bill as a result of that phone call. Upon asking clarity on this policy Cathy responded with a very sarcastic email (attached). I won't be returning here nor do I advise anyone who wants to understand their medical bills to come here.

Fantastic experience: 5 stars all around. Have been a happy patron for years. Thank you

Negative experience: I scheduled an appointment to meet with a PCP for a physical on ZocDoc and I got all the way into the patient room to find out they assigned me an OBGYN who thought I was here for a Pap smear. They seem to have issues with scheduling and wasting people's time. I got my BP taken and everything was old and dated as well. They offered to call another office to see if a PCP was available as if I was going to travel to another office....

Fantastic experience: I have complex health conditions and pelvic floor chronic pain. Which has made past OBGYN visits and procedures a struggle and often a battle. That is NOT the case with Maiden Lane and Dr Rachel Barr, who is absolutely fantastic. The office manager accommodated my safety needs for a procedure. Ensuring that all staff and doctors in the clinic were masked in n95s (including front desk). And the anesthesiologist worked to even partially mask me while I was under anesthesia and I woke up with my n95 perfectly fitted and sealed on my face ensuring I had minimal exposure risk. Not to mention Dr Rachel Barr is the first OBGYN I have ever had who did not tell me my lifelong pain was normal and “nothing to worry about”. For the first time I have hope of actually becoming pain free and I am better understanding my health. Thank you to all at this clinic who helped to ensure I finally can get the treatment I need and deserve but have never received. If you’re looking for an OBGYN/ clinic that actually cares about you you’ve found it/them here!

Fantastic experience: Dr Ilene Fischer...what a wonderful experience!

Fantastic experience: I worked with Cathy from the billing office and I appreciated her timely response. Cathy also understood my problem and was able to resolve it quickly. Thank you so much!

Negative experience: They repeatedly and last minute cancelled my PT appointments (3x). The regular PT barely had any availability as it is so I’d have to book a month+ in advance, and after cancelling they suggested I book with their one other PT option (at another location) who also books out well in advance so she didn’t actually have timely availability. When I finally got an appointment with the backup PT (from checking online for cancellations multiple times a day), she was unprofessional and gave advice that contradicted what both my regular PT and a second opinion that I checked with. Their offices are also kind of gross, I feel like I’m going to get a disease when I go there. I was very disappointed with the PT experience and can’t recommend Maiden Lane for any sort of consistent PT care needs.

Fantastic experience: Very impressive, i went to the wrong clinic and it was almost time for my appointment . I called the clinic and the receptionist kindly move my appointment one hour later. Waiting time and bed manners excellent. Doctor clinton listen carefully no critical nor judgements. The place is clean. Yes I will recommend this clinic to you ladies,

Positive experience: UPDATE: Spoke to Cathy and she was really nice and called the lab for me to see what could be done for the bill. (thank you)! For future patients, please let patients know what is or may not be covered so they can try to resolve with insurance before these large bills come. Doctor was fine but for a procedure they sent my labs to a place that did not accept my insurance and did not notify me of this. now i'm stuck with a bill over 1k.. wouldn't trust coming here.

Negative experience: Had two appointments. One which i waited in the exam room while nurses outside the door spoke about accidentally making me wait (naked). The gynecologist was lovely - she gets them the 2 ztar. Then later that day i had a general practitioner appointment that i did not get to see after waiting 40 min. I was later (when i called the office) told that the later GP appt was cancelled because insurance won't cover 2 appts on the same day. Noone told me it was canceled or even when it was canceled. The desk was chaotic to say the least. I did have a great visit in the midtown office for a mammogram the week before.

Fantastic experience: Dr. Blanton is very knowledgeable, direct, and so friendly that I hardly felt anything during my examination because our conversation was so pleasant. By far the best doctor’s appointment I’ve ever had.

Fantastic experience: Office staff was very helpful and efficient. Dr Emily Blanton was thorough and informative. She answered my questions, didn’t rush me at all, and made me feel very comfortable.

Fantastic experience: This is THE BEST OBGYN IN THE CITY... the treatment here is 7 Stars worth and sometimes I don't even believe my shifty insurance is taken...the bedside manners by Everton from thw receptionist to each medical professional was TOP KNOTCH...they go above and beyond to make you feel heard and with grace...they have women of color for those with this preference...I honestly don't really feel like I'm visiting the OBGYN... their superb....p tjey have a gourmet coffe/tea/hot coco machine with a very modern facility .... THEY ARE EVERYTHANG!!!

Fantastic experience: I was referred to Dr. Blanton. My primary doctor was not able to perform surgery because my fibroids were big, and their location was risky. My primary GYM Did not want to take any risk. Dr Blanton took the time to explain the procedure to me, including all the other portions and dangers. On September 9th, she performed a complete laparoscopic hysterectomy with no complications. The surgery went well, and I’m doing fine. Dr. Blanton is an excellent doctor who empathizes with her patients. She took the time to provide me with every detail and made me feel safe. I definitely will keep her as my primary GYN. The staff at the clinic will also make you feel welcome, RL

Fantastic experience: The women at the desk were friendly and kind, Dr. Blaton was an angel who made me feel heard and well cared for, and Michelle who drew my blood made it the easiest process of getting blood drawn I've ever had—literally took 30 seconds. A wonderful experience all around.

Positive experience: My doctor was friendly, but the whole place seems so busy, esp. the front desk staff. it's stressful!

Fantastic experience: I’ve been a patient for years and I’ve always been listened to and given good advice and resources.

Fantastic experience: Clean location, pleasant staff, helpful, responsive, kind providers who listen. A great experience!

Fantastic experience: Dr Fischer has been my Dr for many years. She is great. My first time at this office - it was very clean and everyone that worked there very friendly.

Fantastic experience: Dr. Davison is single handedly the most attentive, caring, and thorough doctor I have ever gone to. I have had some pretty bad experiences in the past with doctors dismissing my pain, but Dr. Davidson took everything I said seriously, asked a ton of questions, explained everything to me, and came up with an action plan. Could not recommend her enough.

Negative experience: I have been using Dr. Fischer for many years & have to say she is the best. She is very thoughtful, kind & listens to what you have to say. The staff at MLM was very professional & extremely nice.

Fantastic experience: Maiden Lane Medical is amazing. Loved Dr. Fleary’s bedside manner and her full explanation of everything. Will fully recommended

Fantastic experience: The entire staff is amazing ! Dr. Mariz is the best ....

Fantastic experience: Staff is Friendly and Very Efficient...Dr. Kaufman is a patient, understanding, experienced and very knowledgeable doctor who in addition has a great sense of humor. Highly recommended.

Negative experience: I had the absolute worst, horrible experience with Maiden Lane from the minute i walked into the office to every single simple prescription refill. The male doctor rushes you out so he can get his copay on a birth control pill prescription. Thats fine - thats what i visited this place for. The problem is afterwards. Every single time I try to get a refill they made the process hell. They would never approve the pharmacys request because their "doctor needed to approve it" so they would "send a message" to the doctor, which the doctors apparently never look at. The incompetence and red tape of the front desk is so astonishing that they would make patients wait for hours at the pharmacy and pray that the doctor feels like reading his messages, instead of just going into the next room and asking him to approve it. Also they had multiple prescriptions out, which makes me suspect some shady practices regarding billing. Do not go this place if you want to receive proper care and not waste time and money.

Negative experience: Not sure why I’m STILL getting brand new bills in the mail for a procedure I did 7 months ago. The billing here is a mess, and they make it hard for you to understand why you’re getting charged for things, and why there’s a new bill for a different thing sent every month. It’s like playing bill whack-a-mole here. They told me my balance is now 0, and yet I still got a brand new bill dated this month in the mail. This is such a nightmare.

Fantastic experience: I had the pleasure of speaking to Dr. Eana on the phone as it was a televisit appointment. And although I have never been to the office, I was dealt with very professionally, with phone calls, emails, follow up emails, texts, etc. Dr. Eana took her time with me and made me feel heard, I didn’t feel rushed or stupid about asking any questions I didn’t have knowledge of. Dr. Eana explained everything thoroughly. Just in one phone call I can say I left the appointment and meeting very satisfied. I highly recommend for anyone who’s had any terrible experience with OB/GYNs in the past like I have. Oh and might I add, I did not have to wait at all for the televisit to begin right on time.

Fantastic experience: Dr Blanton was kind, caring and extremely competent. She took the time to go over every step of what we were doing and answered all my questions. She made the entire experience much better. Best OBGYN I've ever been to by far.

Fantastic experience: Dr. Blanton is wonderful and has my highest recommendation. After having a terrible experience with another physician at another medical office almost a decade ago, I (irresponsibly) avoided returning for an annual exam for many years. A friend encouraged me to schedule an appointment with Dr. Blanton, and the experience could not have been better. She was compassionate and understanding, and she made me feel at ease throughout the entire process. The office staff was friendly and efficient and all my test results were returned to me within a matter of days. I cannot recommend her enough.

Fantastic experience: Time spent with Dr well worth it…very conscientious and kind and spent time understanding the problem. Will see her again in6 months and feel calmer and better after my appointment. Would definitely recommend.

Fantastic experience: Dr Blanton is hands down the best doctor I’ve ever had! She is kind, clear, and addresses any concerns. The office itself is timely and I’m always seen within 15 mins.

Fantastic experience: I cant say enough good things about Dr. Blanton. She is incredibly skilled, knowledgable, and comprehensive, and perhaps more importantly has the best bedside manner of any gyno I’ve ever seen (including some really good ones). I feel totally at ease in her care. She truly listens, takes her time with you, and is very thorough and supportive in understanding your situation and making sure you feel comfortable with your care. I really can’t recommend her highly enough.

Fantastic experience: I have been Dr. Irene Fisher’s patient for some time now. She has recently joined, Maiden Lane Medical Downtown Gynecology, and I can confidently say that she is an exceptional doctor. Her knowledge, expertise, and professionalism are truly commendable. I am particularly impressed her ability to make me feel comfortable during each visit. She takes the time to listen to my concerns and provides guidance. Her compassionate and caring nature creates a safe and supportive environment, which is crucial for any patient, especially in the field of gynecology. Additionally, the convenience of the office location in downtown Manhattan is a plus coming from Brooklyn. It makes scheduling appointments and accessing the practice hassle-free. The facilities are well-maintained, and the staff members are friendly and efficient, further enhancing the overall experience.

Negative experience: Short version: This practice did not provide timely medical care. I waited more than two months for gynecologist Dr. Blanton to get me a Nexplanon contraceptive implant before I gave up. Various employees of Maiden Lane Medical repeatedly told me to expect updates that didn’t come, wasting time that I could have spent getting care elsewhere; seemingly ignored a fax from my insurance provider with necessary explanatory info; wrongly claimed that my insurance didn’t cover a specific contraceptive (see: the fax with instructions); told me a Nexplanon was on its way when it wasn’t; and finally sent my prescription to a pharmacy (of their choosing) that did not even carry Nexplanon. In the exam room the one time I saw her, Dr. Blanton was really great, but unfortunately the administrative issues were far too stressful and onerous for me to keep coming here. MLM lost all of my trust. 2/26: office visit, consult for new Nexplanon (old expires 3/11). 3/8: insurance provider calls, says my pharmacy coverage won’t cover Nexplanon but medical coverage will; caller said they sent fax w/ this info to MLM that day, no action needed from me. 3/19: no updates. I send MLM in-app msg, mentioning the pharmacy vs. medical info from the fax, ask about status. 3/20: Dr. B responds in app: “I will have my office manager look into this and give you an update later this week.” No further updates that week. 3/27: MLM office mgr calls me, says my insurance won’t cover Nexplanon. I call ins., they confirm Nexplanon is fully covered it when coded as medical rather than pharmacy (as in the 3/8 fax & my 3/19 app msg). I call back MLM, explain this. MLM says expect a follow-up call on Mon. 4/1. 4/1: no update. 4/3: I call MLM; office mgr says application was submitted to ins. on 3/28, they expect to hear back in 5-7 business days. 4/10: I call MLM; receptionist confirms that office mgr has not heard back, when office mgr has time she will call ins. for update. I send in-app msg asking for clarification on what is happening. 4/11: Dr. B responds in app saying she sent the Rx on 2/26, “these things take a while.” 4/12: MLM office mgr calls, says a Nexplanon has been ordered; “a week or maybe less” until it arrives. 4/22: I call MLM; recept. says no info in my chart, she’ll pass along my question about where the Nexplanon is to the office mgr. 4/25: I send in-app msg asking for updated arrival time or tracking #. 4/26: Dr. B in app says she’s get an answer. Hours later, text & in-app msg saying Rx has been sent to pharm, call this # for details. I call. Rep says that pharm does not carry Nexplanon. I send in-app msg & call MLM. Call drops as I’m confirming my contact info. I call back, recept. says “systems are down,” to call back later. I call other gynos instead, get an appt in 3 days. 4/27: I send in-app msg letting MLM know I’m seeing new dr, ask for an explanation of what happened. 4/29: Dr. B replies in app: “The prescription was sent the day we met. However since your insurance was not in network with the pharmacy that typically dispenses the device the presciption had to be sent to another one. We tried 3 or 4 different pharmacies with the same result. There is no way for us to know ahead of time what pharmacy is in network with your insurance until the prescription is sent and they communicate back to us.” If main hold-up was finding an in-network pharm, why wasn’t this communicated during one of the prior 7 times I talked to MLM? I could have talked with my insurance if I’d known at the beginning. Literally as I was on the way to the appt w/ new dr, my pharm benefits provider called me. Told me exactly which pharmacy to use (CVS Caremark), and that if there was any flagging of it being out of network, this pharmacy can put in an override to get it covered, since it’s a primary distributer of Nexplanon. The call took two minutes. EDIT to respond to MLM: No change in insurance during this time; that is a straight-up lie. No missed calls from MLM not accounted for here.

Fantastic experience: I’ve been coming here for years and it’s always been a very positive experience. Staff and doctors are friendly and professional, especially Samantha and Dr Eana. Thank you for making me comfortable and less nervous during my procedure. Highly recommend:)

Fantastic experience: Ariana Ward makes our session very informative. She is extremely friendly and you feel very relaxed never rushed.

Fantastic experience: The staff and service was great, friendly professional and efficient. Please get some more primary doctors!

Negative experience: I have been going to Maiden Lane Medical for years. The billing department has caused me a few headaches over the years; however, they have been receptive to work with me and things have worked out to my satisfaction. However, I am appalled by their recent behavior with scheduling for my yearly PCP appointment. I am beyond disappointed with the incompetence and unprofessionalism of this medical practice. I had an annual physical scheduled for **tomorrow**, something I had been waiting weeks for and scheduled literally two months in advance so I would have my preferred time, only to receive a call at the last minute informing me that they were canceling my appointment. Why? Because the person who scheduled it didn’t block out enough time for the doctor. How is this even acceptable? Isn’t it the job of the office staff to ensure appointments are scheduled correctly? I arranged my entire day around this appointment, and instead I’m told the next available appointment is in two weeks. Of course it is. That’s why I originally called two months in advance to schedule. So now your scheduling problem becomes my problem? If you’ve made the error, fix it. This is healthcare, not some casual meeting you can just cancel last-minute. I expected a lot more professionalism and care from a medical practice, but apparently, even basic scheduling is too much for them. Save yourself the frustration and find a practice that is competent and respects your time.

Fantastic experience: I love this office & Dr Armina Eana was fantastic! My previous provider had left the practice, so I mean Dr Eana for the first time yesterday. At our first appointment, she came in having already reviewed my chart so I didn’t have to reexplain my family history of breast cancer. It’s a small detail, but had a huge impact on me feeling known/comfortable in the appointment. She was so friendly and communicative. I’d give her 10 stars if I could!

Fantastic experience: Dr. Bakal is a very knowledgeable doctor who truly listens to you and helps to get you better. He is highly experienced and knows exactly what needs to be done in order for proper treatment to occur.

Negative experience: Received a surprise bill because they billed me under the wrong name and doctor. Had to call back and forth between them and the insurance company. I wasted a lot of time dealing with this place. The billing amount is still incorrect now and I’m trying to figure out how to get it right. Go find yourself some other practice and thank me later.

Fantastic experience: Dr Blanton is kind, professional, caring, empathetic and patient. The front desk staff is efficient and friendly. If you have medical anxiety and want to make sure you are being listened to and cared for, go with Dr Blanton. I couldn't recommend her enough.

Negative experience: Do not go here! If your looking for bare minimum service, if your looking for a GYN who doesn’t wanna hear you or take the time to evaluate you! Then you’re at the right doctor. Since December of 2023 I had frequent urination, pain in my left side and uncontrollable frequent urination, after my doctor stated to me that it is not a UTI, he referred me to a urologist. Urologist told me to go to a GYN because you no longer have a UTI. Please keep in mind that I have been in pain $ AGONY, no sleep and constantly urinating. Especially at night. Fast forward to the first week of February, I go to this ObGyn for a anual and I explain to her my FREAKING symptoms. She dismissed my concerns and stated that we can do the ANNUAL but she couldn’t help me with my painful urination or all the pain that I was going through. Now on February 2nd 2024 this year!!! I am RUSHED in an ambulance to the HOSPITAL! LONG STORY SHORT I HAD A HUGE OVARIAN CYST that ruptured!!! All my symptoms were connected to a OVARIAN CYST. My internist and my urologist were right it was GYNECOLOGIST related!!!! Please if you care about your Vaginal health DO NOT go to this place!!!!

Fantastic experience: Christine in preop and post op was fantastic ! She was so kind and caring ! She made sure I got my glasses right away (cause I'm blind ) she covered me with warm blanket and didn't rush me out the doctors were also great and the anesthesiologist! But Christine 5 stars all the way

Fantastic experience: The experience was pleasant and my OB GYN Dr Ayana was so great!

Fantastic experience: Good Service. My Gynecologist Dr Flavia Neil is an excellent professional, very attentive and helpful..

Fantastic experience: Dr. Mariz is the best. Very professional and always very informative for all of my appointments.

Fantastic experience: Amazing experience! I needed a next day appointment and they were available. I ended up seeing Dr. Fernando Mariz, I normally see female gyn, but he made me feel comfortable and at ease. He was straight to the point and explained everything thoroughly. The clinic runs smoothly, I was in and out in 30 min. Their patient portal is easy to use. Unlike many other medical offices, their front desk staff are very nice! I will continue using this office, highly recommend.

Fantastic experience: Dr. Levey is a brilliant surgeon! I had excision surgery for endometriosis with him in December of 2023. I had been living with severe, chronic pain for many years and barely functioning. It’s only been a few weeks since my surgery and I already feel better than I have in decades. He has always been kind, supportive and understanding during my appointments. He never rushed me and always left my treatments options up to me , while giving his opinion, but without any pressure. He’s down to earth, doesn’t sugar coat anything and has a great sense of humor. I could tell that he truly wanted to help me. I cannot thank him enough. How exactly do you thank someone for giving you a second chance at life without pain? To Dr. Levey and all of his staff: Thank you for everything you did for me! I will be eternally grateful.

Fantastic experience: I’ve been visiting Dr. Blanton for years and highly recommend her! She is kind, straightforward, and thorough. I’ve recommended her to numerous friends. Additionally, the front desk staff is always welcoming and helpful. Highly recommend.

Fantastic experience: Did not wait to be seen long by the doctor! Had a thorough exam and results the next day. Highly recommend!

Fantastic experience: Tori and Samantha at the front desk are helpful and so kind. Physical Therapist Page Baker, DPT is outstanding and I left my first session with her having learned so much about my body. Excellent office.

Fantastic experience: Dr. Blanton was extremely patient with me and made me feel very comfortable. She provided thorough explanations and didn’t rush. I was really nervous and have a lot of medical anxiety, but I had a really positive experience and was really happy with how this appointment went!

Fantastic experience: I really liked the staff here. Everyone was very helpful. Dr. Janette Davison was amazing! She was very patient, kind and had an excellent bedside manner. I highly recommend her.

Fantastic experience: I was recommended to see Dr Emily Blanton by a friend. I wanted to see her to get a second opinion based off the results from my regular OBGYN. She was incredibly professional, knowledgeable, warm, and helpful. She went through my medical results and took the time to explain the results in a comprehensive way. I can’t recommend Dr Blanton enough!! I wish there were more doctors out there like her!!

Fantastic experience: Maiden Lane medical is a great office clean with an amazing, knowledgeable staff. There is little to no wait time. Dr Emily Blanton is such a great doctor she explains everything thoroughly and is very kind.

Negative experience: I had a terrible experience today. I was not treated with respect or care I felt I deserved. As a OBGYN patient, there’s additional sensitivity and vulnerability that comes with the nature of the exams, and the facility did not tend to it. The facility was understaffed, and run down. It almost felt abandoned with all the empty rooms. The remaining staff running the facility seem very inexperienced. They didn’t give clear directions, appeared self-important, laughing and gossiping while I figure out next steps. Communication is unclear and at the core of my very unpleasant visit, I was left unattended for over 30 minute while undressed, feeling exposed and uncomfortable with no one checking in on me. Additionally: - There’s no curtain in the area where you strip down and wait. Anyone can open the door and see you. As a result I felt anxious and nervous for an extended period of time. - The gown is very uncomfortable and there’s no way of holding it together to cover myself while in any relaxed position. I felt mortified having to be dressed in that for as long as I did. After the appointment, I passed the doctor's note to the front desk to book for follow ups. - First they sent me to a different facility only to be rejected because they actually booked me for a different time. - Second the facility rung to share with me that the appointment was booked incorrectly and the doctor's note was not followed correctly. I wasted half a day of work because of this facility and I believe I have the ground to take legal measures. People sometimes take it to Google reviews to rant after a bad day, however in my case, multiple fundamental rights as a patient was violated, and basic requirements for a functioning facility were not met. This facility deserves every bit of the 1 star. It's worth noting the doctor was nice and professional, and deserves a positive rating, and I will leave positive review on Zocdoc for the individual instead. Though I don't know how long someone good would stay around at a facility with such terrible support.

Negative experience: Called me to reschedule after I booked online. Then cancelled my appointment while I was standing in the lobby because they couldn’t get their email working and they said the doctor was ready to go home for the weekend. They asked me to reschedule but I’m not going to come all the way across town twice for someone who can’t make time for me. There are easier places to get an appointment.

Fantastic experience: I had a wonderful experience replacing my IUD under anesthesia here. The nurse Gina was so kind and helpful and Dr Mariz is the best. The anesthesiologist made sure I was comfortable and walked me through everything. Overall great experience!

Negative experience: Worst attention ever. DO AVOID!! The doctor decided not to show up and they didn't call me before. Still waiting for full blood test results after 2 months. I am adding an update to my review after seeing the response of this Medical centre: It is a FULL LIE that the doctor was not present due to "an emergency on labor and delivery". Do not put the blame on the adminsitrative staff. Actually, when I was at the counter the doctor called from the train station near her house and saying she would not arrive on time.

Fantastic experience: The staff was very helpful, even when my insurance company was not. It all worked out and I appreciate their patience. My doctor was great.

Fantastic experience: David Kaufman has been my urologist for more than 20 years. He is an experienced physician with impressive credentials and more importantly a dedicated, personable and concerned advocate. He is a lovely man and his knowledge of urological problems affecting both men and women is remarkable. I cannot recommend him strongly enough.

Fantastic experience: The best as always. The whole team is so professional and caring. Dr. Emily Blanton is one of the most empathetic knowledgeable genius doctors that this world has. I’m very lucky to be her patient.

Fantastic experience: Amazing Dr. Emily is the best Socorro I have ever had. The staff is warm and friend and professional.

Fantastic experience: Best doctor in New York - hands down. Dr. Gelman is one of the greats - do not hesitate

Fantastic experience: Nicest people ever. Great if you have medical anxiety because every single person there is so kind and not mean or scary -- have been going for 3 years and never had a negative experience.

Fantastic experience: Amazing experience. Dr Rebecca made me feel so comfortable and listened to all of my concerns. Will definitely come back to see her again!

Negative experience: I wish I could give a zero star. I had such a bad experience here, specifically with appointment staff and nurses. 1. The patient care team cancelled my appointment even less then 24 hours, saying they have no vaccine available anywhere. It's funny because they always notify us about cancellation fee but they can simply cancel the appointment last minute without even asking me. 2. I rescheduled it and came in today but the first thing I was told was to go pick up my vaccine from CVS. I don't understand why they couldn't ask me to do so before my appointment. I waited in line at the pharmacy for over 30mins, which is waste of time, then I had to go back to the clinic again. The whole point of rescheduling my appointment was because of vaccine availability. Then why am I picking it up myself? And why did the first appointment have to be cancelled? 3. I came back in and asked staff why it's managed this way but not a single person gave me a reasonable explanation. Excuses after excuses without saying sorry 4. Apparently, I could have gotten my vaccine at CVS without having to go back to this clinic. They knew about it but still asked me to come, otherwise they will charge me cancellation fee. It's obvious that they just want copay, not caring about their patients. I am not returning to this place ever again. It's waste of my time and money.

Negative experience: I cannot overstate how irritated I am with this practice. I had an appointment scheduled for 4:20pm on a Friday as a new patient. Luckily I registered and checked my inbox on their online system before my appointment. They had messaged me saying that my initial appointment was cancelled and was rescheduled to 3pm at their SoHo office. I was not available at 3pm and I did not consent to my appointment time and place being changed. I called and cancelled any appointment I had altogether that afternoon. They then charged me for $75 on my credit card even though they were the ones who had to cancel the appointment. Who reschedules new patients for appointments hours earlier without confirming with them? I filed a dispute with my bank and will not be scheduling any sort of appointments with this practice. EDIT: After 4 days of calling, emailing and waiting, they have refunded me of the $75 no show fee. Thank you.

Negative experience: What a mess! My appointment was canceled and I didn’t know because for some reason ALL the contact information in my file was incorrect. While in the waiting room there was another person who was apparently experiencing the same thing. Maybe time for y’all to go back to pen and paper if you can’t make the tech work?

Negative experience: I recently went by to maiden lane and received subpar service. However, what was most disappointing is that they accidentally billed me FOUR times for the one visit as their online payment method had an error. When I called to get this fixed, they shared that they would not be able to refund the card, and instead will need to send a check in 3-4 months. Very disappointing service and solutions.

Positive experience: Dr. Davison is an amazing doctor and I am grateful that I found her. She performed my surgery and I knew that I was in good hands. She is kind, thoughtful and takes your concerns seriously. I've never had a more responsive doctor.

Fantastic experience: Dr. Barr is great! Really easy to talk to and willing to take time to answer my questions. She doesn’t make me feel rushed. So glad I found her!

Negative experience: I don't recommend this practice to anyone. The tech that does ultrasound is brutal. It doesn't take very long to look. She kept churning and turning and I am still feeling the pain of my uterus. Extremely inexperience. You feel a sense of violation afterwards. The place doesn't have good bedside manners and the folks are simply rude. There are so many reviews on billing which are correct. Do not give out your credit card. ---------------- Update - why would I want to give this office another try when the tech team lead me to bleed heavily after my visit. How is that gentle, kind, and understanding. OR do you do this to certain patients that are non-white.

Negative experience: I've been with Dr. Aruyunan for several years (she's great) but I've had enough of this practice. As you'll see in reviews below, they have shading billing practices. I spent months dealing with an out-of-network anesthesiologist bill for $1,500, after Maiden Lane had already billed my insurance company for the cost. The practice often running late - I once waited over 3 hours for a scheduled surgical procedure. My last visit there, there was blood on the floor from the last patient that had not been cleaned. It's a shame because I do believe Dr. A is a great doctor but the moment my new insurance kicks in, I'm out of here. Truly do not go to this practice if it can be avoided.

Fantastic experience: The office was clean, the visits are on timely, you are in and out. It's such a vast experience from what I've endured before from another facility. The Dr's are nice, they answered all of my questions. I would definitely recommend this place to a friend or a loved one.

Negative experience: I received a $350 bill for an annual visit that I was told was covered by my insurance, as well as a $60 alcohol screening (I don’t even drink) and a $50 depression screening (I have depression and may have mentioned this in my medical history but was definitely not screened for it). This is absolutely crazy to me. Just because I deal with depression that is being treated, does not mean I should have an additional charge for It especially when I just mentioned that there was a medication I am on for it.

Fantastic experience: Calling Dr Page Baker amazing is an understatement! She was so patience, encouraging and professional since the first appointment! Highly recommend!

Negative experience: TERRIBLE. I waited for over an hour for my virtual visit with Dr. Jones only to be told by the call center after calling THREE times that the doctor is unavailable and we have to reschedule. My appointment was 3:40 and I was not told that until 4:50 TEN MINUTES BEFORE THEY CLOSED. Not one person from the office communicated to me BEFOREHAND that the doctor is running behind or I can’t be seen today. After the third and final call is when I finally got an answer as to why I was waiting for that long. I will never book with this office again. Extremely unprofessional and don’t care about their patients.

Negative experience: Extremely dishonest billing practices. Went here to get twilight anesthesia for my IUD replacement because they were in network. I was assured the process (including anesthesia) would be covered by insurance, but they failed to inform me that they would be using an out-of-network anesthesiologist. 4 months after the procedure, they hit me with a bill for over $1,200.

Fantastic experience: I couldn't be happier with the staff and Dr. Marina Arutyunyan. Dr. Arutyunyan has excellent bedside manners. She is concise and makes an effort to know her patients genuinely. Ty

Fantastic experience: I have been coming to see Dr. Davidson for the past 5 years. Hands down the BEST doctor ever. Not only does she take the time to address your concerns she follows up on her off days. She was also the ONLY doctor who listened to me when I was complaining of severe menstrual pain. Later found out I have endometriosis. If you are looking for a doctor who helps you navigate your diagnosis and looks at different alternatives then this is the office for you....

Fantastic experience: Dr. Rachael Barr is a great doctor. She listens and takes as much time as you need to understand and explain my pelvic pain. Dr. Emily Blanton joined her for my procedure and were both so wonderful to me. I always receive a very thorough examination. No wait time...very organized and extremely hospitable office staff. I highly recommend Maiden Lane Medical!

Negative experience: Absolutely the worst experience I've had at a gynecologists office. I was stalked for months to get a procedure at their office. I finally relented and came in although I didn't believe it was necessary based on my medical history. The room in which the surgical procedure was done was FILTHY. Sticky substances on the floor, crusted matter on the bed. I felt so uncomfortable. I should have walked out right there. I sent photos to the office administrator and they said they would be taking action on it as it's clearly not a sterile environment to conduct medical procedures. Five months later, I get a surprise bill for $1,555 for lab services because they sent my specimen to an out-of-network lab. I'm having my healthcare broker deal with this but it's an illegal 'surprise bill' under the NY law. Needles to say, never coming back here.

Fantastic experience: My doctor Dr.Marina Arutunyan, was very professional, approachable, kind and easy to talk to. She attended to me promptly and thoroughly. She is knowledgeable about her area of expertise and I will definitely come back to her again.

Fantastic experience: I’ve been a patient of Maiden Lane for many years and it’s the high quality care that keeps me coming to this practice. The care team and the doctors genuinely care about the welfare of their patients and have gone above and beyond to accommodate me many times. The office manager Shanae is kind and caring, and goes out of her way to get you what you need. I see Dr Davison who never makes me feel rushed, spends ample time listening and explains her guidance in plain language. A great practice that I will continue coming back to.

Negative experience: Staff is really nice, but I've been waiting for some test results for three weeks, called the office four times already and there's no explanation for the delay or even a solution. Really disappointed.

Negative experience: HORRIBLE practice. Do not go here. I had an IUD put in years ago and the doctor at Maiden Lane cut the strings so short that when I went to get it out I was required to be put under anesthesia for a procedure. Maiden Lane requires you to get a covid test at the practice ahead of any procedure - what they don't tell you is they charge $1,370 for a covid test. I called the billing department to see if my total bill was a mistake and the only thing they offered to do was put me on a payment plan. They claim they are "patient-centered" which is a joke. Avoid this practice - there are so many great doctors in the city that do not overcharge and have hidden costs.

Fantastic experience: I visited maiden lane for the first time on July 1st 2022. I gave exact date because as a review reader. I’d rather read current reviews. To sum it up I switched my gynecologist to Dr Fleary that very same day after my visit. She’s very pleasant, understanding, and empathetic. She made me feel really comfortable. She’s very knowledgeable in her field of work. The PCT was very nice as well. I told her I passed out once whilst drawing blood. She had me lay down for the procedure. She was super gentle!! She have locks hairstyle. Overall friendly and pleasant staff. I must commend that everyone I interacted with was black and they made me so proud with their level of professionalism.

Negative experience: I don't usually write reviews but this place is the absolute worst. They wanted to charge me $75 twice. I had called that day telling them I can't go because my grandfather has cancer and was in a very bad condition that day and they told me no problem, we understand. I then made another appointment, arrived and it took about five minutes. I felt rushed, shamed and I was telling him personal stuff I thought sounded awkward to say and he just made it weirder by smiling and repeating what I was saying. I felt uncomfortable the entire time. it's crazy because they now wanna charge me $75 twice. One, for not being able to go because my grandfather was dying and two, for arriving on time and being in his office for 5 minutes. He told me nothing was wrong when I felt something was wrong. Although it's good news, I just felt like he did a poor job of explaining everything. Don't go to this office at all!

Fantastic experience: I truly can’t even explain how ridiculously wonderful and amazing every single person is at Maiden Lane Medical. From the gynecologists, physical therapists, pain management doctors, to all the nurses and staff - I can’t believe I was so lucky to find this place. They are so unbelievably nice but more importantly they are THOROUGH and really always take all the time you need to feel well taken care of and every single thing you feel or need to talk about, they are there. This is the best, best, best, best place. Dr. Davison has been the most amazing surgeon and doctor I have ever met- but all of her colleagues (Dr. Blanton and Dr. Zocca) are equally awesome. Im so grateful to everyone here and at the 18 E 41st street location. Truly the creme de la creme.

Fantastic experience: Wonderful staff, wonderful doctor, great experience as can be going to a gyno. This is for the office in Brooklyn on Maiden Lane. Clean and homey office. Highly recommended, this is my new OB/GYN.

Negative experience: My location was 476 7th street, I was double charged for a $10 copay on April 8th, I contacted them via cellphone and the receptionist ( a woman) told me to send a screenshot I agreed then she got defensive and tried to tell me they only charged me once with no proof of that accusation as I didn’t even give her my cell phone or banking information she then gave me a false statement number for the transaction, she explained that only one was approved however I told her I have the proof on the screenshot . I decided to contact my bank to dispute this double charge because clearly this wasn’t going anywhere .

Negative experience: Maiden Lane is in two words a BAD EXPERIENCE. I went to Maiden Lane in May 2021 and I am still not over my experience, so I wanted to write a review to warn others. When I went for my annual OBGYN appt I felt incredibly rushed. Rushed to answer their questions and rushed with my questions I wanted to ask. It was a horrible feeling and one I haven't felt before. Additionally I was met with attitude and frustration when I asked questions. When asking about an issue I was having I was told to make another appointment... As if they didn't have time to deal with my issue in the moment. When I made the Telehealth appointment it was only 10-15 minus. I don't understand why the doctor could not help me with this during the first appointment so I didn't have to pay TWO copays. Also the doctor told me she would send me more information and materials when I asked. She never sent them... after I had booked another appointment and paid more money for more advice. Overall the doctor clearly did not care or take care of me as a patient. I felt used for my money and not cared for properly. Finally, I called Maiden Lane two times to speak with management on my experience shortly after. They told me both times someone would call me back and they never did. This was also incredibly disappointing and another example of them not caring for their patients. I will not go here again with this treatment.To make it even worse, I posted a Yelp review months ago and asked to be contacted and no one reached out. Kenneth has a lot of 1 star reviews to answer on Yelp but he blatantly ignored me. Should have expected that I suppose…

Negative experience: Dishonest, cynical. If there is anything one should take away from my personal experience - beware of their billing practices, and you could save yourself an expensive nightmare. Let's just say my experience started with a misleading estimate on costs (reception said $60 copay, my total bill ended up being $1800), to being misled by the doctor that a test was preventative (resulting in insurance coverage denial), to the doctor worming her way out of the issue and throwing me to the billing department (who is hostile), to everyone at the practice up to the owner of the business accusing me of harassment and libel (The harshest language I ever used was, i'm not willing to pay more for healthcare after the doctor deigned to answer a question without charging me for an additional 'telehealth' appointment, and expressing my chagrin at the shock bills I received- no vulgarity, no name-calling, just a few choice caps- but nonetheless resulted in my expulsion from their entire practice anyway). Practical advice - if this is your first time at the clinic and the doctor nudged you in the direction of returning for an additional procedure, as occured during my visit when the doctor immediately recommended an additionally invasive procedure called 'LEEP' without first viewing my lab results. Her advisement induced sufficient fear for me to agree to what she explained to me was a preventative 'cotest' which ultimately ended up being billed as diagnostic anyway. Note to self: I would give it a few weeks to get a sense of their billing practices, which may lead you to reconsider resuming business with them (yes, cold hard for profit business, not care) If you come from a country where access to world class healthcare in state of the art facilities could be had at government subsidized rates, the ethical and practical standards of billing (intransparent, no accountability, hostile billing department), healthcare (10 minute zip in and out, although you may spend up to an hour in the clinic due to puncutality issues, doctor charges you extra money to explain your lab tests) will be an absolute shock to you, as it was to me. The yawning gap between the cost (eyewatering) and outcome (felt paltry, barebones and stingy, unbefitting of what I would expect in a first world country- again. Personal opinion) was also a shock to me. If you feel the urge to post a negative review on the clinic. Know that someone will be on your tails much quickly than you would expect. Despite the preponderance of negative reviews with even more biting language (e.gy 'buyer beware, 'go elsewhere'- no offense to other yelp reviewers, it's absolutely within your right), depending on your target or perhaps the number full sentences in your review, there is a chance you will soon forget your worries about whatever illness or ailment you came in for (in my case, precancerous lesions in my cervix), but rather learn quickly consequences of hurting the clinic's ego. While $1800 will take a bite out of my already thinned out savings as we are expecting a child, it is an investment in what I hope to be a lesson for myself on how placing trust in any healthcare provider in New York is a slippery slope.

Negative experience: This is my third time coming to Dr. Davison for annual checkup. I appreciate her knowledge and feedback. However, this time around I was billed for what is considered “extra discussions” that are outside of routine discussions. Not sure if what patients should discuss during annual check up if they haven’t seen their physician in a year. Patients should be aware that specific topics should be omitted during annual check up if it’s outside of “routine check up” to avoid confusion. I have never experienced this before with any doctor (primary care or obgyn)who would want to retain patients. Unfortunately, this is a red flag to me and I won’t be coming back. It happened right before I wanted to make an appointment for my mother and refer my friends to the medical center. This incident doesn’t seem to be a genuine practice that I would want to pay for. BE WARE! DONT RECOMMEND

Fantastic experience: Extremely friendly, helpful, and kind staff in a beautiful office. Dr. Barr was really great and took the time to explain everything to me and the care plan to moving forward. Thank you!

Fantastic experience: I had the best experience with this doctor’s office. The whole staff (doctors, technicians, administration, etc.) are kind, responsive and respectful of your time and individual health needs.

Fantastic experience: The staff here is GREAT. Dr. Davison is the best. They are kind and efficient. They explain everything that is being done, will be done and to be expected at every visit. The follow up is awesome. I love a place where I can go and feel comfortable talking about everything female organ related. I will keep coming back forever.

Negative experience: The front desk lady was very rude. She explained the insurance process and I couldn’t understand some part so I asked again. I got her ANGRY VOICE and A BIG SIGH after which made me feel very uncomfortable and unwelcome. I canceled my appointment immediately. NOT HELPFUL. AVOIDE THIS PLACE.