Apex Centre
Information about Apex Centre
75070, McKinney
Opening hours
- sunday: 10h-18h
- monday: 4:30-22h
- tuesday: 4:30-22h
- wednesday: 4:30-22h
- thursday: 4:30-22h
- friday: 4:30-21h
- saturday: 7h-19h
Discover the Apex Centre in McKinney, Texas. Dive into 80,000-square-feet of world-class amenities, including an indoor competition pool, both indoor and outdoor leisure waters, a supervised play area, and party rooms that are ideal for special occasions. Our multi-floor fitness hub features top-tier equipment catering to all fitness levels, along with our multiple fitness rooms, gymnasium, basketball courts, and a 1/8 mi track.
The City of McKinney Parks & Recreation Department, in collaboration with the McKinney Community Development Corporation (MCDC), proudly invites you to Apex Centre at Gabe Nesbitt Community Park, where fitness, fun, and community converge. Experience the difference with us by becoming a member or drop-in today!
Our comment from Nutrifinder.net about Apex Centre:
Apex Centre is a premier recreational facility located in McKinney, Texas, providing an array of amenities designed for family fun and fitness. Patrons appreciate the cleanliness and modern equipment available throughout the centre, particularly in the indoor and outdoor pools that offer a variety of activities for both children and adults. The facility is well-known for its family-friendly environment, featuring an abundance of offerings, including basketball courts, fitness classes, and swimming areas.
Many reviews commend the helpful and friendly staff who create a welcoming atmosphere for all visitors. Additionally, the Apex Centre hosts various seasonal events and activities, enhancing the community spirit.
However, some customers have expressed concerns regarding high membership costs and inconsistent communication regarding policies. A few guests have reported issues related to billing practices and operational hours, suggesting improvements are needed in these areas to enhance overall customer experience.
Despite these points, many patrons maintain their memberships due to the strong range of benefits and family-oriented services.
Apex Centre: Reviews
Negative experience: If it has a zero star option, I would give you that. I am writing to formally express my deep dissatisfaction with the repeated unprofessional behavior of one of your front desk employees. I just followed your rule. Before I went the Yoga class I scanned my membership card and the lady yelled at me in fornt of people' HEY, MA’AM WE WERE DOING SOMETHING' so when she is doing something, I couldn't , shouldn't use the scaner? Still, I don't know what was wrong.
ABC, thanks for sharing your experience with us. Sometimes during the holidays, situations at the front desk can get a little hectic. We have a lot of sneakers and folks who try to get past the front desk without checking in or paying. Regardless, we do not condone this type of behavior and will investigate the situation promptly. If you have any further concerns or questions, you can ask to speak to a supervisor, fill out a comment card, or reach out to us directly at [email protected]. We hope you have a happy holiday and new year!
Fantastic experience: Great gym basketball courts are good and pool is nice and even has a indoor track
Thank you, Fer Oter, for the review. We love hearing you had a 5-star experience with us. See you again soon.
Fantastic experience: This is a great place for families to exercise together. There is more variety than you might think. There are a few basketball courts. The volleyball courts are only open on Mondays. But overall, it is a good place to do a variety of sports.
Boom! We are so thankful for your honest review, Rin Yi. We are pleased to hear you had a 5-star experience with us. See you again soon!
Negative experience: The posted hours are never followed. They close early randomly by several hours. Do not recommend going in the evening ever.
Thank you, Captain Spookles. While temporary closures can occur due to a number of variables, we do offer long hours and are open during most holidays. Closures for renovations and trainings can be frustrating for the user, but we are dedicated to improving the user experience by refining our amenities and offerings, as well as the professional development of our team members. We believe it is essential to invest in our staff's growth, foster team collaboration, and support the mental well-being of our employees. Always check our website and subscribe to our newsletter for the latest updates and improvements we are making to our facility. Thank you!
Negative experience: Today on September 30, 2024, I was scammed by this facility. I arrived at 3 pm, and told the person at the front desk I was there to swim for a few hours. They failed to tell me they would be restricting all but 2 (already occupied) lanes at 4 pm for a childrens swim class, so I went ahead and bought my ticket. After getting to use the pool for only an hour, I was told I would not be able to use the lane anymore. They offered no other option or alternative, so I was left with no choice but to leave early. I called back a bit after leaving to request a refund, and even said I would be fine with only a partial refund. The person who answered the phone did what they could, but their manager denied my refund, despite them unfairly cutting my time short with no prior warning. I will not be returning to this shady, poorly managed facility, and I highly recommend anyone else to avoid this place as well.
Fantastic experience: The outdoor pools are a little pricey but worth it. Great place for littles up to about 12 years old. Don't know about the other facilities but the building is very new and well kept.
We are so glad you had a 5-star experience with us, Robert. Thank you for the kind words and cute video of the kids on the outdoor family water slide. Don't forget, we swim year-round here! Check out our indoor pools. See you again soon!
Fantastic experience: Great pool and gym. Nice staff. A bit pricey but worth it.
Thanks for the great review, Susan. I'm glad that our facility, amenities, and service created a worthwhile experience for you! See you again soon.
Fantastic experience: This is a great facility for everyone. Be advised that this place is exclusive only to McKinney residents and their friends. The outdoor water park has everything you need as does the gym and natatorium. All pools are salt water and the sauna is nice and hot and there day care available up to two hours a day. The whole place is staffed with an abundance of employees. Don’t miss this if you live in McKinney the family rate is phenomenal.
Thanks Jonathan for the awesome review. While we love our McKinney residents, we do welcome non-residents to our facility. Just a correction though, our pools are not salt water pools, but they are temperature regulated.
Fantastic experience: Great pool place for kids. Well maintained. Good slides. Indoor pool is good too.
Thank you, Gaurav, for the 5-star review! We're glad you had a great experience with us. See you again soon!
Fantastic experience: Are we allowed to take off our shirts in the gym?
Thanks for the awesome review, Kendric. To answer your question, no, our policies state that proper attire is required. For details on our policies, visit Apexcentre.org/policies.
Fantastic experience: Awesome! Best public recreation center I've been a member of. Keep up the great work!
Awesome review, Jimmy. Thanks for the kind words. See you again soon!
Fantastic experience: Such a fun place! My kiddos loved the water park.
Awesome review, Calli. We love hearing that the kiddos had such a great time with us!
Negative experience: Worst place ever! Charged me 3 times, even after canceling my membership, and never returned my money back! The personnel are still in 3rd grade. Nothing to do for kids 12 years old. Don't tell me you have a swimming pool, I have one too!
Thank you, Richard, for the feedback. We're sorry to hear that your experience with us did not meet your expectations. We strive to provide exceptional service and a fun, positive experience for all members and guests, so we take this feedback seriously. While we regret that you felt your experience could have been more satisfactory, our records indicate no duplicate charges after your youth monthly membership cancellation. Paying month-to-month makes canceling a breeze, but there are no refunds during the 30-day cancellation notice period. While we may not be perfect, we are committed to improving and providing the best service possible. If you still feel strongly about your experience, we would love to review your account with you further. Please reach out to us at [email protected].
Negative experience: I wanted to buy a monthly card and they told me it was $40 but they charge me 115
Hi Dmitrii, our monthly memberships come with a $75 one-time, non-refundable, enrollment fee. All of those details are on our website. Apexcentre.org/memberships. Please reach out to us directly if you have any further questions, [email protected].
Fantastic experience: Great place to watch the 4th of July fireworks!
It truly was an awesome site to see at this year's Red, White, & Boom!
Negative experience: So me and my friends were trying to teach one of our friends to swim in the lap pool. My friend almost drowns and is holding on to the pool border to not drown. And this life guard called Will comes over and tells us to not hold on to the border and that he's been keeping an eye on us the whole time. So he should have seen my friend struggling to stay afloat and nearly drown. But no he does this again before telling us to get out.
Thank you, Yeetus, for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, and we understand your frustration regarding the incident at the Competition Lap Pool. Our primary goal is to ensure the safety and well-being of all our patrons. Therefore, we do not allow patrons to hang on the lap lane lines to prevent damage to the ropes. Additionally, during exercise-only hours in our Competition Lap Pool, swimmers must be able to swim complete laps unassisted. Alternatively, we encourage you to visit our Indoor Leisure Pool, where you can better support and teach your friend to swim at your own pace. We also offer a variety of swim lessons for all ages and skill levels, including Group Lessons (ages 3-12), Private Lessons (ages 3+), and Beginner Adult Lessons (ages 13+). These programs are specifically designed to help swimmers build confidence and improve their skills in a supportive environment. If interested, register for classes on our Swim Lessons page of the website, ApexCentre.org. Should you have any further questions or concerns, please feel free to contact our management team by emailing, [email protected]. We appreciate your understanding and hope to provide a better experience on your next visit.
Fantastic experience: Awesome Gym, awesome pools and great for the whole family!
Awesome review, Dylan. Thank you for the kind words. We are pleased you had a 5-star experience with us. See you again soon!
Positive experience: The indoor gym was great and the pool was fun I had rented out the place for me and my friends but going there during public hours is also fun but the line is so long.
Thank you for the feedback, Vincent. We are pleased that you have a great experience with us, even while renting our spaces. We are working hard on constantly improving our policies and procedures to become more efficient, even at the front desk to reduce wait times. Thanks again for your feedback. See you again soon!
Negative experience: I am asking for more leg machines since one year ago I cannot believe that you have only one machine for each exercise
Elsa, thank you for the feedback. We have two floors with multiple pieces of equipment to strengthen every muscle group, not just one. Don't forget about the Dual Cable Cross machines, the free weights/dumbbells, and the multiple squat racks and platforms, where you can target specific muscle groups through various exercises. Plus, there are numerous AMTs and other ellipticals on the second floor. We are limited to our fitness areas, but we remain dedicated to spacing out the equipment with enough room between them without feeling claustrophobic like most other gyms. Reach out to a Fitness Specialist in the red shirts or the Personal Trainers around the facility if you have any questions about exercises or machines that better meet your needs. Another option is to join one of our free monthly Fitness Orientations for a more detailed tour of our equipment. Please email us at Contact-Apex @ mckinneytexas.org so we can better understand your request.
Fantastic experience: The place to go for either exercising or just to have quality time with the family at the pool.
Thanks Ahmed for the awesome review. We couldn't have said it better ourselves. See you again soon!
Negative experience: Overall value is not there. It's becoming increasingly pricey while many services are dropping. No longer believe it's worth the price any more.
Vany, thank you for the valuable feedback. We understand your concern and we hear you. With the current economical environment and the rising costs to continue bringing the community a top-notch facility, we have to undergo corrections, whether that is a price increase or a reevaluation of our processes or procedures. Rest assured, we will continue to provide you the best possible overall experience. If you have more concerns, please feel free to email us at [email protected].
Fantastic experience: Great! We had a great time and there were many different pools to try for my grandchildren
Adorable pictures! We're so pleased to hear you had a 5-star experience. See you and the grandkids again soon!
Fantastic experience: We loved the Apex Center when we lived in McKinney. The place is always clean and there’s something to do for everyone.
Thank you for the great vibes! We hope to see you again!
Positive experience: Great gym unless you want to squat... firstly the squat racks have no mirror making it impossible to see a safe and optimal depth, and secondly only two of the racks are even worth using, the new racks are difficult to adjust and constantly get jammed. Other than that no complaints.
Thanks for your feedback, T Money Clash. While we have many mirrors around all the walls, having them at each one may be impossible due to the windows. If you ever need help, our Fitness Specialists in the RED shirts or our Personal Trainers in the BLACK shirts are always here to help with equipment orientations and workout tips and tricks. We hope to see you again to improve your experience! Thanks again.
Fantastic experience: I had the pleasure of having a personal tour given by Lisa. This place is huge, clean and very family friendly environment. There’s something for everyone!
Boom! We love hearing about your 5-star experience, and love the shoutout to Lisa! See you again soon!
Negative experience: I paid $156 and didn't get to use it even once. There's nothing to do if you have 12-year-old kids. Swim in the pool is the only they can offer. They don't fully explain their policy. What a waste of time and money. The smell of chemicals is awful in the pool area! A lot of fake reviews!
Oleg, we are disappointed you had a poor experience with us. 12-year-olds can utilize our gymnasium with multiple basketball hoops, a volleyball net, and swim in the pool. Our families enjoy swimming, running, and working out in the corners of the track together. Remember, we are here to help if you have questions. We have free orientation classes and free tours that you are welcome to attend to learn more about these options. Or, check out our website for more additional details about our services. We hope to see you again to improve your experience with us.
Positive experience: Facility is fine - often overrun by teenagers, but equipment is fairly decent. However, as others have stated, management and customer service are non existent. My family and I left town for several months and Apex has the option to freeze your account if you're not using the facility. What I wasn't told at the time of freezing, but the manager happily pointed was 'in the documentation' after the fact, is that you have to unfreeze your membership before your initial paid period runs out. So if you start a membership on July 1st and you end up freezing, you have to unfreeze before the following July 1st - which, if I'm freezing (and you have to pay to freeze) what's the point of the freeze? Just felt like they were happy to let my membership expire without anything verbally stated, just pointing to 'that's what it says in the pamphlet' after the fact. As a Mckinney resident I don't really feel the sense of community that the Mckinney Rec Center should offer, but hey I guess I'm just another number to them. When asked for options to help alleviate the fact i pre-paid a year's family membership and wasn't even in Texas to unfreeze, I was given a shrug. It feels incredibly predatory that I was given no options. But they happily took my 12 months of money for 6 months of use!
Thank you, Darren, for sharing your experience and feedback with us. We are glad you and your family enjoy our facilities and equipment. However, we understand your frustration and apologize for the lack of communication, 1) regarding the definition of a membership freeze and 2) the lack of notice prior to your membership expiring. Your feedback is invaluable as we constantly evaluate our policies and procedures to help us improve the member experience. We truly value you and our members and want everyone to feel appreciated and supported. Thank you again for your feedback. We hope to have a second chance to better serve you and your family in the future.
Positive experience: Please do you research before patronizing the local parks and facilities. My family and I were in town visiting from the state of Georgia to participate at a sporting event at the PSA/Nesbitt location. During a break in our schedule, I chose to take my youngest, an elementary age child to the water park. Unbeknownst to us, this facility is only accessible to city residents and their guests. Fortunately, one of the staff members was kind enough to assist me. We traveled to another water park in the area that was accessible to everyone.
Thank you for the honest review, Cassandra. While we hate that you could not experience our facility on your visit, we find it necessary to implement a few changes to our policies during our peak season to manage capacity levels and provide the best possible experience for our members and guests. Non-residents are still able to access our facility if they are accompanied by a member or a McKinney resident. They also have the option to become an Apex Member, which gives them unrestricted access to the facility. If you have any further concerns, please email us at [email protected].
Fantastic experience: I had my first training session with Kat today and WOW!!! Her attitude is so positive and encouraging. I thoroughly enjoyed the hour while being pushed. I cannot wait for my next session. Kat also showed me what a great community is within the Apex.
Thank you, Sylvia. ❤️ We love hearing about your awesome experience with our new Personal Trainer Kat. Keep working hard and you'll reach your goals in no time!
Negative experience: Unethical/predatory policies. I signed up for an annual membership, paid upfront and they waived the $75 signing fee because I am a disabled veteran. An hour later, first day in the gym their told me I was required to wear closed toe shoes at all times in the weight room because I don’t wear shoes when dead lifting. I didn’t want to argue or make a scene so I politely asked to cancel the membership. They told me they would keep the first month’s membership fee, allow me access to the facility for the month and reimburse the rest of the year’s membership fees. Sounds fair. 3 hours later they called me and said they were keeping the first month’s fee, and an additional $75 for the initial new member fee even though I didn’t have to pay it, and they will also cancel access to the facility immediately. Essentially they charged me $150 to use the weight room once. This is unethical/predatory. Currently collecting information for litigation against them.
Kris, thank you for the review. One of our managers has already reached out and discussed your situation. If there is ever anything else we can do to help you, please let us know. Thanks!
Fantastic experience: Apex center has a good family swim area. It's lit off fun for kids. The bathrooms are clean.
Wow! Awesome review Hemanth! Thank you for your feedback and we love that you had a great experience with us. See you again soon!
Negative experience: Child care is negligent. My three-year-old child was locked in a bathroom because he had had a “bathroom accident“. The door was shut and employees were not anywhere near the door. Just left him screaming for 15 minutes!!!!!!. They couldn’t find me because the information about where I would be working out was on his sticker, which was LOCKED IN THE BATHROOM WITH HIM!!!!! By the time I got to him, he had no idea why he was locked in a bathroom all by himself. He was SHAKING and hysterically crying, snot everywhere, and so confused and scared! I am absolutely appalled that they could do this to a 3 year old child. He had absolutely no idea what was going on. What if there had been a fire? Would they just leave my child locked in that bathroom? What if he had fallen down? Would they just leave him by himself bleeding until they found me?! I have no confidence that Apex Center can take care of children after what I just saw. I will be reporting this to the state. Absolutely negligent! I would never recommend the Kid Care here. Absolutely appalling. He has not stopped crying and has snot in his hair, and in his eyebrows from being left in that bathroom scared and alone. He was shaking and screaming with snot falling to the floor —- that’s how I found my baby! No workers near the door, no one checking on my 3 year old! I am appalled and my child was traumatized. Childcare should not be offered here if this is what they do to 3 year olds. Reporting to the state. No safety protocols. I am appalled
Bethany, your concern has been brought to the attention of Management. Please expect to hear from someone tomorrow.
Positive experience: The gym equipment is modern, and the pool area is well-maintained. However, the facility can get crowded during peak hours, leading to longer wait times for equipment and classes. Additionally, the membership fees are on the higher side. Overall, it's a satisfactory option for staying active, but improvements in crowd management and pricing would enhance the experience.
Thank you, Jessica, for the fair review as we are constantly looking for ways to improve. We would like to invite you to contact us so that we can further discuss these improvements and enhance your next experience with us here at Apex Centre. Email - [email protected]. Thanks again!
Negative experience: My yearly membership; when I purchased it, your staff provided me with incorrect information leading me can't cancel the membership as promised. Then I was suggested freeze my account. My account should be unfrozen before it expires to extend the remaining nine months. Today at Apex, I was told I need to pay for 6 months of freeze fees, and they can only extend it for 3 months until August. Additionally, I have to pay the membership fee for the extended 3 months. In the meantime, I paid for 12 months. Furthermore, do I need to pay for 6 months of freezing fees, in addition to the 3 months for the extended membership fee? So, what is the purpose of freezing? My yearly membership fee is a one-time payment for 12 months. Freezing the account incurs a $10 monthly freeze fee, and when unfrozen, shouldn't my membership extend the unused 9 months? This is truly frustrating. If your policies are constantly changing, and decisions seem arbitrary, please refund my fees.
Iris, we understand your frustration and appreciate you letting us know about our service to you not being up to par. We value your membership with us. We hope that showed with how quickly we responded to you with a resolution that works out for both of us.
Positive experience: The deadlifting platform has been gone for weeks now and it gets very crowded but the machines are good and clean but need more benches.
We apologize for any inconvenience caused by the temporary unavailability of deadlift platforms. We understand the frustration especially when its a favorite among all of us and it messes up your routine. But rest assured, our team is diligently addressing this matter with our vendor to ensure a swift resolution. Your patience is greatly appreciated as we work towards providing an improved experience for all of our dedicated members. Thank you for your understanding. See you again soon!
Fantastic experience: Awesome rec center with great amenities. Very comparable to allen or plano rec centers. The Mckinney rec centers are double the price though.
Thanks for the great review, AK! While we may be a slightly pricier than our neighbors, we believe our facility offers year-round value with those great amenities you mentioned (and more in the works). See you again soon!
Fantastic experience: Nice facility. Pricey but i only swim lpas. So probably not the target demo, but the dqy rate is the highest in collin county by far
Thank you for the sharing your 5-star experience with us. See you again soon.
Positive experience: Large facility with tons of fitness equipment and two large pools. Memberships are rather pricey and the lap lane availability is not overly accommodating during the weekdays.
Thanks for the feedback Zach. We are constantly looking at ways to improve. Send us an email at [email protected] with your suggestions. We'd love to hear more about how we can better accommodate you and our members. Looking forward to hearing from you. Thanks again! See you again soon.
Negative experience: Cancelled my membership due to a move, and instead of letting me know that I still owed some money on my account they just put me in collections. Trash customer service.
Hey Max, thanks for reaching out. We've been trying to reach you multiple times. Please check your email for all the messages we sent over the last year. Hope that clarifies any issues. If you have any further questions, please email us at [email protected].
Fantastic experience: I have a membership at this gym and I enjoy going whenever I have time. You have access to any type of classes and you are able to use the pool and many more opportunities with a membership. This is the first gym that I have been to the most. I definitely recommend if anyone is looking to buy a gym membership here except it does not open overnight.
BOOM! Awesome review, Hawraa. We hope to see you again soon!
Negative experience: Instead of cleaning and maintaining the Apex centre, the place feels like Alcatraz with staff acting as security guards doing rounds with no training, no resources, and no documented incident response plan. It's pretty uncomfortable to be observed all the time.
Thank you for the feedback. While we do have dedicated staff to conduct various daily procedures, like cleaning equipment and staying on top of the needs of members, we promise we do not have any rogue guards from "the Rock" at our facility. However, if you still feel this way about our staff, please reach out to a Manager to assist you or email us at [email protected].
Negative experience: Gotta rethink about how to operate swimming pool. People who can't swim need to go to kids pool. Don't waste my time.
Thank you for the feedback Thinh Nham. We noticed you have been interested in the lap lanes since you became a member with us, which can be busy at times. We encourage all of our members to check the Lap Lane Schedule on our website, ApexCentre.org, before arriving to find the optimum time to get your laps in. Feel free to contact us if you continue to feel that way, [email protected].
Fantastic experience: Great facility for group classes, workouts. Has a play room for the kids. Swim classes both for Members and non members at additional costs.
Thank Shruthi for the awesome review. Share your experience with your friends! See you again soon.
Fantastic experience: Clean, modern facility. Only used indoor pool. Lap pool, low board diving board, kids play area, small lazy river section, nice tall indoor slide.
We love hearing it! Thank you for the awesome review, Gary. See you again soon to explore more of our facility!
Fantastic experience: My son came here for summer camp this year. He loveddddddddd it ! Awesome place and very organized. Will be back next year for sure.
Awesome testimonial, Joe. We are so pleased to hear your son loved summer camp. We look forward to having him at Thanksgiving, winter break, and spring camps too! See you again soon.
Positive experience: It's alright gets boring after going to it many times but still pretty decent. People here are fairly nice. The issue is sometimes people bring water guns or play fight and it gets in the way of others.
We thank you for your review and feedback. Let us know how we can improve your experience at [email protected]. Cute puppy! :-)
Negative experience: Beware with the administration. We asked for a cancellation and even after multiple confirmations from the staff we are still getting charged for next month and cancellation is nowhere to be found. Basically billing us for two extra months as the new cancellation requires a 30 day notice per their policy.
Negative experience: Cable cross machine has been broken for over a month now. All of the tools for the other cable pull machines were made by colonial settlers who arrived on the Mayflower. They will shut down the sauna and the indoor pools at their leisure. Additionally, this is the best gym to visit if you have an entire day and no agenda for your work out, because there will be some man conducting a conference call on a piece of equipment for 45 minutes that he is not using. **Update- Thanks for the response, I understand how the other equipment works. It was commentary on a popular machine being broken, not a cry for help. I also am missing the correlation between shutting down of 2 pools and a sauna with soliciting job applications and providing a website. Your staff told me it was maintenance (workers were present)- which could have been done during off hours (of which you have many - your hours are not competitive for the price point).
Thanks for the feedback. The cable cross machine parts are taking longer than expected due to manufacturer warranty process, but is expected to be fixed this week or next. We appreciate your patience with us. We will be happy to guide you through the floor to explore other machines that will workout a lot of similar muscle groups. We have Fitness & Rec Orientations monthly that go over the equipment in more detail. Sign-up online or register wat the front desk with a Customer Service Representative. As for amenity shut downs, it is of the utmost priority for us to have a safe environment at all times, so sometimes we close amenities due to unforeseen maintenance, or, like most places, we are constantly hiring more staff to fill the voids. Explore our job opportunties at McKinneyTexas.org/Jobs. If you are interested in discussing your concerns in more detail, please reach out to us at [email protected] or stop by the front desk and ask for one of our managers.
Fantastic experience: Awesome, I love this place. I go here with my family. People are friendly, its spacious, great facility.
Wow! Thank you for the great review Vivek. We hope to continue to exceed your expectations for you and your family. See you again soon!
Fantastic experience: There are plenty of cardio machines. However, muscle workout stuff requires a little wait time.
Wow! Thank you for the great review Eswar. While you may have to take turns or cut in during reps, we are glad your experience is still top notch! See you again soon!
Fantastic experience: It’s a great facility but I found it hilarious how the lifeguards literally scream at little children for running children who are 2-3 years old
Thanks for the awesome review Soban! We will pass along your comment to our Aquatics team. See you again soon.
Fantastic experience: Great place for our family. From the gym to day camp they offers lots of activities for kids throughout the year.
Thanks for the awesome review, Amy. We do everything we can to accommodate all ages! See you again soon!
Positive experience: Swimming pool..wow..indoor as well as outdoor. Only regret is timing. They should open it until 10 pm. Gym btw is open until 9 in summers. But the indoor leisure pool closes at 8 which is not even sunset in summers. Otherwise the facility is an awesome place. In summers they offer everyday swim and other classes for kids.
Thanks for the awesome review, Deep Ved. While staffing continues to be a struggle, we are glad you still had a great experience. See you again soon!
Fantastic experience: Best place in McKinney for family recreation and work out. My kids like to go here for swimming in the pool. Life guards are always on duty and actively monitoring.
Thanks for the great review Pradeep Malireddy. See you again soon!
Fantastic experience: So much fun -aside from the meltdown from our 36 inch 3-year-old who was beyond disappointed that he couldn't ride the big slides! We got a day pass for $35 for the whole day. We will definitely get a memnership next year!
Awesome review, Serah. We hope for a generous growth spurt, so that by next year your little one can ride the big slides! See you again soon.
Positive experience: We joined this summer. So far the only thing that bothers us is the inconsistent rules the lifeguards have. One will be fine with something then they rotate and the next one isn't ok with stuff kids are doing. Also after today with bad weather outside, (which we understand that part) it was once we went inside it was "exercise only" for the inside pool. They were waiting for a lifeguard for the splash pad area on the inside but then all of a sudden kids weren't allowed to play on it because it was exercise only time. Yet the young life guards don't speak up, they wait until kids are on it to say something. Kids weren't allowed to splash or do anything basically since it was exercise time. I understand there are times for certain age groups but when the entire outside pool is closed we feel some things like the inside splash pad should be opened. And after looking at their hours exercise only is 4:30 am to noon. I think they could have done something because of the lighting for the younger kids to play. Cause it also says 10 years or older only during these times. Thankfully the one lifeguard admitted that communication is a problem with all the new hires.
Thank you Allison for your review. We value this feedback and appreciate your honesty. It is great to hear that despite a few breakdowns in communication that you are enjoying the summer with us. See you again soon.
Negative experience: Got to the water park to swim at 10. Was told by the attendant "members only from 10-12" ok, that's fine I understand. We will come back at 12. Get there at 12 for the same lady to tell me "oh you need to go inside and make an account". Why didn't you tell me that the first time so now I didn't have to wait behind this long line? There was a long line behind me as well.
We are sorry for your experience with us. It is never our desire for anyone to have an unpleasant encounter. Thank you for your feedback as we work to constantly improve. We hope your next visit will be a better experience.
Fantastic experience: I’ve worked out here for almost a year now and this place is amazing, it’s very clean, has a great pool, and state-of-the-art equipment
Well Alexander, you just made our day. Thanks for the awesome review! See you again soon.
Fantastic experience: Summer means SOOO MUCH FUN here that it should be called the Yay-pex Center. As of May 27th, thw outdoor pools are open! They've got member pricing, one time visit pricing, local.resident discounts, and family pricing. For the 5 of us, the family member pricing is a steal! This place has amenities GALORE. Outdoor pools include kids splash area, basketball, lazy river, sun deck, wide slide, 4 waterside, and a separate toddler area. There are bathrooms, changing/shower area, first aide and a few necessities for sale (for when you forget to bring sunscreen etc). They've got a billion lifeguards out here, a billion lounge chairs and umbrellas, and cabanas for rent. Another bonus: Kona Ice snowcones for sale. That's just the outside! Inside there are more pools, another water slide, diving board, water ninja course, kids splash area, and more bathrooms/lockers. Along with all this, you visit or membership includes access to the full gym, basketball courts, track, babysitting room, classes, kids camp and more. We love the Apex year round, but especially during summer. Pro tip: keep an eye out for their special events. The movie nights in the pools are a FANTASTIC family event. We bring a picnic and friends and have a great time. See you there!
BOOM! You rock, Tai! We are pleased to hear about your 5-star experience. See you again soon!
Fantastic experience: This place is amazing, everything you ever need is within this facility. No regrets in joining, The cleanliness is top notch, equipment's are excellent. Basketball court is amazing which is the favorite place of my son, pool as well both indoor and out.
BOOM! Thank you, Muhammad, for the awesome review. We love hearing it!
Negative experience: Me and wife went here for the first time this afternoon which it looked really nice and we figured we would eventually take our daughter some day, before we did choose to come here I did look at all the rules so we didn’t have any problems at all, everything was fine we are not members so we paid for the non member ship so after completing everything we went swimming and we we’re enjoying ourselves until 45 minutes later the guards switch shifts and came up to me and my wife that we need to stop kissing and being upon each other because it’s one of there rules, which we we’re actually trying to discuss what we were cooking for dinner and it was very loud in there which obviously it would be loud, i couldn’t find this rule on the website at all but I do know that we will not be back since they made us feel uncomfortable and unwelcomed
We are sorry for your experience at the Apex Centre yesterday. It is never our desire for anyone to have an unpleasant encounter. While we do have policies and rules that need to be enforced in our facility, we want you to feel respected when we do this. We would be grateful for the opportunity to discuss this issue with you in person or feel free to reach out via email to [email protected]. Thank you for allowing us the opportunity to respond, and we look forward to speaking to you soon.
Fantastic experience: The reason I chose to join the Apex Center was due to their vast water aerobic class offerings. Plus, they have all the other things a typical gym would offer, in addition to basketball courts, outdoor pool (with slides), scheduled classes - cycling, pilates, yoga, HITT, circuit, etc. There is something for everyone.♀️⛹️♀️♂️♂️♂️
Excellent review, Penney. It is our pleasure to continue serving you!
Negative experience: More restrictions on leisure pools. Membership is costlier for the limited equipment and facilities. Not a member friendly space..
We apologize that your experience wasn't meeting your expectations. We restrict the leisure pool for special events that are for everyone, and reopened once it was clear and cleaned up. We invite you to come back and see for yourself how much we actually do for our members. Don't forget about our monthly member appreciation events too! See the front desk for details.
Fantastic experience: I love the Apex center. Lot of activities for the family. Good clean facilities. Good equipment for exercise. Indoor and outdoor swimming pools are good.
Thank you for the awesome review and feedback, Sony. See you again soon!
Positive experience: Great place to work out, swim, or have fun! It is also a clean, great place to find a job for teens, and more!
Thanks Ivy, for the awesome review. Yes, we pride ourselves in creating a fun environment for everyone, even for our staff family! ;-)
Fantastic experience: Great place for exercise and swimming. It has more than 10 laps in the exercise pool and as deep as 8 feet. Also, it has leisure pool. Great place for young kids to learn swimming.
Thanks Xiaodan for sharing your awesome experience. See you again soon!
Negative experience: DFW weather - most businesses closed for two days. Absolutely ridiculous closing for three days! Then, don't even reopen, for normal business hours, on the fourth day. Every other gym has been open already (on day three). This is after closing for two days the first week of the New Year (for training)! I can't be the only upset member...
Hi Shaun, we appreciate you reaching out to us about your concern. As a city-operated facility, our number one priority is the safety of our community and staff. But, don't forget, as a member you have access to the virtual workouts on our website, http://ApexCentre.org/fitness.
Negative experience: Update: I have to change my review from 2 star to 1 star for a few reasons that I have experienced for last 3 months of membership. First of all, Apex center still does not provide towels. So I had to bring my own towels for every visit. Second, I found quite handful of people were on the phone when they were using the treadmills. Most of the people who talk on the phone while running, are very loud, and I can hear every words from their mouths even though I am on my earphone for music. It obviously bothers a lot. There are a few signs through the facility to prohibit calling on the phone while working out, but it doesn't seem staffs care about it. I have seen there were 3-4 staffs at the front desk and chatting each others, but didn't do anything for those who were talking loudly on the phone while running on the treadmills. Third, I found a few times there were empty containers for the sanitizing wipes. Again, no staff cared about it for a while. Fourth, I also found multiple locks for lockers were not working. It seems it is a continuous issue that locks not working properly. I assume it is most likely running out of the battery for locks. Again, no one seems cares about it. Last but not the least, I have experienced very bad smells in men's locker rooms several times. It was like bad sewer smell and unbearable. I think Apex Center is not running properly, staffs are not working as they are supposed to, and it doesn't provide the proper service to its citizens. Apex center absolutely comes very short for my needs at least. Original review: I just came back to the membership after about 2.5 years of pause for pandemic and other excuses. Well, then I found that Apex Centre decided not to provide towels any more. They even built a brand new sauna without towel! What a selfish decision to just save cost to run the facility! Very disappointing experience. With the same money for membership, you can find much better services all over the town. Go somewhere else.
Thank you for the feedback Minho Kim. We want to thank you for coming back to our facility. We decided to stop supplying towels due to supplier increases, various shipping issues, and continuous missing towels. So because of this instability, we suffered significant losses and could not keep up with the demand. However, we have heard you and other members, and will continue improving our facility, like building a new indoor dry sauna, without raising membership rates for as long as possible. Again, we thank you for coming back and we hope to see you again soon!
Negative experience: They don't have jacuzzi and spa is closed and pool is open from 5 to 8 pm only and few weak weigjts so totally nit worth going there
Thank you for sharing your concerns. We have noted your suggestions for future amenities and longer available times for our pools. If you know of anyone looking for a job, please send them our way so that we can have more availability! Also, if it would interest you, we would love to take you on a free orientation of our fitness equipment to help you get better acquainted with the equipment and a free fitness assessment (with membership) to assist you on outlining your fitness journey. We hope to see you again soon and show you the value you get with us versus the other guys!
Positive experience: Good overall, but sometimes it gets really busy and you've got to wait for machines. This can be especially bad right after 8pm when the kids room closes but mommy isn't done walking her laps yet so the 10 year olds play on the machines until she is done.
Thank you Hunter for the review. 10 year olds are not allowed on the fitness floor so we will work with staff to make sure that doesn't happen again. As for the busy machines, we do understand that you may want a specific machine but please ask our personal trainers or fitness specialists if there is another machine or equipment that could be used to target that specific muscle group. This way you are not left waiting and can continue your workout without delays. If you would like further details or help with equipment, please contact us at [email protected].
Fantastic experience: This place is very clean and the staff is absolutely welcoming and make you feel super comfortable when you come in! Not to mention all the services they have to offer, wow!
Awesome review, Kelsey. Thank you so much for the kind words. We are pleased that you had a great experience with us. See you again soon!
Fantastic experience: Great place to bring the family and relax
You got that right, Miky! Thank you for the awesome review.
Positive experience: Wonderful pool area to hang out a cool off with the kids. Entry fee includes access to entire facility if you want to work out too.
Thank you Charles for the good review. However, we noticed we didn’t exceed expectations. We'd like to hear more about your experience and how we can be better. Contact us at [email protected] or visit us again and ask for the sales and marketing representatives. See you again soon.
Fantastic experience: Attended a birthday party so not sure about pricing. Having said that, everybody had a great time. 4 big water slides outside, 1 more inside. Pretty fast-paced lazy river outside, another inside. 2 pools outside and another inside. Inside also has about 8 lap lanes as well as 2 lanes of ninja courses. There is a workout area in the 2nd floor, am not sure what else is up there. Cabanas for rent outside, several party rooms for rent inside. Food truck outside. There might be more that I didn't see as well. Place was kept clean and was well staffed; the staff we interacted with were all great.
Thank you, Don, for the great review and the feedback. We love that you had a great experience with us, especially our birthday parties! See you again soon!
Fantastic experience: We visited the Apex Centre and got a tour of the place. The staff seemed really friendly and place looks great. Wish their weights section was bigger and had courts for racket sports.
Thank you, Joannah, for the great review and the feedback. We would like to invite you back to discuss your current needs and to learn more about your suggestions for future expansion. Reach out to our Sales & Marketing team. See you again soon!
Fantastic experience: Great place to spend a day with kids! Kids over 42 inches can enjoy one of the big slides. There are family changing rooms, and they had shampoo, conditioner, and body soap at the shower.
Thank you, Naomi for the review and the great pictures! We are very pleased you and the family had a great experience here at Apex Centre. Look forward to seeing you again soon!
Fantastic experience: I visited this place to see the pool and check out the workout facilities on Saturday. The pool was great and is a great place for kids to hang out. The water slides were pretty neat. You have to sign up for an account in the main building before getting a day pass. It wasn't that big of a deal and took 10 minutes. The facilities inside are expansive to say the least and I think I'll be getting a membership here soon. Thanks!
Hello Cray, Thank you for visiting the Apex Centre and for your review. We are happy to hear you enjoyed your experience at our facility. We certainly hope to see you again soon!
Fantastic experience: We love the Apex Centre! Great indoor and outdoor pools with fun family swim times. Decent workout facilities, and you can't beat the family membership price. The kids have really enjoyed the hydro-course at the indoor pool, as well as the diving board and lazy river. The outdoor pools are only open during summer months, but have several fun slides, another lazy river, and a couple kiddie areas. Lifeguards are kind and attentive.
Thank you Whitney for the awesome rating and kind words. We will share with the staff! :-) See you again soon!
Negative experience: They messed up my monthly billing, "notified" me via an email to an incorrect email address (due to their typo), and 6 months later I got a collection service letter for a bill I had no Idea I owed. Poorly run. Poor use of Mckinney tax dollars to subsidize this place.
While we regret not having the correct email on file, we want you to know that we are always available to discuss your account should situations like this occur. We at Apex Centre rely on our members, and their satisfaction is of the utmost importance to us, as we are a cost-recovery facility and do not rely on taxpayers' dollars to operate. Therefore, we will learn from this situation to improve our processes, and we appreciate your cooperation and feedback.
Negative experience: Poor gym equipment and variety. Basketball courts are small and the daily pass is overpriced. The Frisco Athletic Center is a better alternative with a cheaper day pass and a better version of all the activities provided by the Apex.
We apologize for not meeting your expectations on your visit. We want to invite you back, get a free tour and meet with us to help you choose your peak experience. Give us a chance to explain our incredible member benefits and services that do not compare to the other guys. We even open earlier and stay open later, despite being only one dollar more on adult day passes. Plus, they do not have the Hydro Course Ninja Cross Obstacle Course! We look forward to seeing you back here at the Apex Centre. If you have any further questions, don't hesitate to contact us at [email protected] or call 972-547-2739.
Positive experience: Clean and family environment. Great swimming lanes with enough space. But it would be better if it has more space for free weight.
Thank you for the rating and the feedback. We are happy to announce that we will be getting new equipment and improving the layout very soon - See our website, ApexCentre.org, for more details. Additionally, we look forward to expanding a lot more than just the weight room/fitness floor. Details coming later this year! For the latest details, subscribe to our E-newsletter today and follow us on Facebook, @McKinneyTxParks. Thanks again. See you again soon!
Positive experience: More family-oriented and with a wider array of services and activities than your average commercial gym. Due to my current life situation I prefer regular gyns but this is a great place for families.
Thank you for your review jx rx. We do offer many different classes & programs, always check back for what's new! Thank you for visiting!
Fantastic experience: The cleanest gym in Mckinney and it’s surrounded area, and family oriented.. but they need to expand the weight floor ( many people are joining the gym).
Thank you for the rating and the feedback. We are happy to announce that we will be expanding a lot more than just the weight room/fitness floor. Stay tuned. Details coming later this year!
Fantastic experience: It has everything and it is super convenient. I’m a swimmer, and the pool is incredible. I was skeptical about the pool hours, but so far, there are always plenty of lanes open for a good swimming workout.
Thank you for the rating and the feedback. Hope to see you again soon!
Fantastic experience: Wonderful family place, my kids were taking swimming classes and Daniel Wickman the Assistant Supervisor have always help us in any question and guidance for the continuance of the swimming classes so we decided to get the family membership instead. Thank you Dan!
Thank you. Hope to see you again soon!
Fantastic experience: I'm generally at the Apex Center 4 to 5 days a week. I have observed a friendly atmosphere at the Center as you enter the staff at the front desk has a welcoming greeting.... I especially enjoy the cleanliness and equipment safety. The Apex Center for me has made my workout experience..... not a task but a daily pleasant experience!!!
Thank you. Hope to see you again soon!
Negative experience: If only 0 stars were available... If you are at all hesitant, DO NOT SIGN UP FOR A MEMBERSHIP. We were talked into enrolling into a monthly commitment by a front desk associate--after expressing our hesitation given that we were only temporarily in McKinney and being assured that it's easy to terminate. With our 2 toddlers running around and newborn in tow, we were hastily given paperwork to sign and were not informed of their, frankly, criminal cancellation policy. We contacted their membership department today, as you would any other service, to inform them that we have not been using our membership due to a move and wanted to cancel. Kelly Vanaman, from their Accounting department, informed us that we would have to create a 30-day "freeze" on the membership, still pay for that upcoming month, and send in written notice of cancelation. We again stated that we no longer live near the facility, and have not since the end of August, she doubled down on their ludicrous policy. Getting away from this place requires you to have a full day at your disposal. DO NOT DO IT. TLDR; APEX McKinney should seriously rethink its policies, and I hope that I am steering anyone reading this away from their services, especially a membership. I cannot stress this enough, give your money to Frisco Athletic Center. Their facility and staff will treat you better than the one your tax dollars went to.
Hi Mrs. Futoma, thank you for taking the time to provide us some feedback. We want to learn more about your experience. Please give us a call and ask to speak with the Facility Manager or Assistant Manager at 972-547-9039 or email us directly at [email protected].
Fantastic experience: Top notch fitness facility. Clean, functional equipment. I use it for the pools
Thank you. Hope to see you again soon!
Fantastic experience: The Apex Center is a fantastic Facility for family to exercise together.They have a wide variety of exercise classes to choose from.The employees are very respectful and helpful.
Thank you. Hope to see you again soon!
Fantastic experience: We did a birthday party here and it was a GREAT experience. The room was ready at the exact time they said. The room was the perfect size we needed. They were accommodating for us to bring our own cake since my kiddo has food allergies. We got to swim the rest of the afternoon. We had a GREAT time.
Thank you for the rating and feedback that we will share with our staff. We are glad you had a great experience with us and we look forward to seeing you again soon!
Fantastic experience: Apex is a wonderful place to work out and enjoy the water park. The staff are awesome. The facility has great equipment and is very clean
Thank you. We will pass along the positive vibes to our staff :-). Hope to see you again soon!
Fantastic experience: We have had a wonderful summer here! Looking forward to checking out other activities to come.
Thank you. You can always stay connected with us by subscribing to our E-newsletter at ApexCentre.org, or on our Facebook, @McKinneyTxParks. Hope to see you again soon!
Fantastic experience: We started Apex Summer camp this summer for my 7 and 11 year old. Not only do they love the camp and the counselors, but they also get so much exercise and activity that they go to bed early and are well rested to return the next day!
Thank you. We will pass along the positive vibes to our staff. Register for the next upcoming camp today at ApexCentre.org/camps. Hope to see you again soon!
Fantastic experience: I love the apex center sooooooo much. it is a great place to workout. the staff is so wonderful and makes the experience even better. i definitely recommend getting a membership here!!!!!
Thank you. We will pass along the positive vibes to our staff! Hope to see you again soon!
Fantastic experience: Such an awesome place to go, for the entire family. A tip for the rookies: if you have the choice, go early in the day to get decent seating at the outdoor water park. Not a lot of shade, so dress accordingly and bring extra sun screen. And as far as gym classes go, I love that you need to reserve a spot - you're then guaranteed elbow room. Otherwise, grab a machine in the open gym space and do your thing. **Please don't be that person that doesn't clean up after using equipment. Yah, we see you.
Fantastic experience: Decent gym but at times have to wait for machines or other equipment. Fun outdoor waterpark in the summer with multiple big slides and a small lazy river. The indoor aquatics center is also nice for lap and family swimming but pay attention to the hours and be aware that at times many lanes are used by school groups or lessons. Great value for family membership for McKinney residents, around $880 anually.
Hello Daniel, thank you for taking the time to rate our facility. We are glad you had a great Apex Centre experience. Our family memberships are actually even better, $805 annually or $81/month. We hope to see you again soon!
Fantastic experience: Great value and the kids love the pool area. I like the work out facility because it is never overly crowded. It's not fancy, but it's new and clean and it gets the job done.
Fantastic experience: Amazing fun clean place for outdoor water family fun...kids always have fun..andvthey let you bring your own food and drinks..great place
Fantastic experience: Its fantastic. Great equipment. Nice jogging track! Very clean and the staff is awesome!
Positive experience: Good customer service and facility for activities. I have joined three weeks before and from the day 1 I hear that WiFi is available but not working and tech team is working. As of this review it is not working. In between it worked for an hour few days before and that too only once during my presence at the center. I am posting this review hoping admins will take care of WiFi issue
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