Rittenhouse Women's Wellness Center

Negative experience: I was a patient here for many years. While it was very convenient being able to be seen quickly when I had an acute illness like a cold, every other aspect of their care was subpar. I spent years chronically ill, returning to them over and over again with the same issues, and was repeatedly dismissed based on my mental health diagnoses and my weight. They ordered tests but when they came back, even with certain values being out of the ordinary, they wrote it off and told me not to worry about it. At a women's health clinic. I had to seek out a rheumatologist on my own and was diagnosed with fibromyalgia. I actually had to return to them a few times after my diagnosis because I didn't have a new primary care provider yet and was ill. I told my doctor of my updated diagnosis and she didn't even react in any way. Like, I spent literally years telling you I was sick and begging you to take me seriously and you kept putting it on my mental health and now that I have an actual diagnosis you don't care? I felt extremely dismissed and unimportant and like perhaps she just didn't believe me. I recently got an ad in the mail from this office advertising a new paid tier service to get more proactive care, more access to your doctor, and longer appointments. I wonder if they would have helped me more if I were paying for this extra service? Absolutely disgusting. I have a new primary care provider who immediately began taking steps to help me with my fibro and am much more satisfied.

Negative experience: Their scheduling system is not working. The healow app doesn't give all dr. Appt options so you have to call them to confirm your appt is what you're sceduling even though they ask you to make appts online? They don't reach out to correct the appt or follow up with you after an in person visit about any upcoming visits. I've been with rwwc for 3+ years and it hasn't changed..

Negative experience: This place has never really cared about patients and is more interested in money. What first rubbed me the wrong way is really pushing esthetic treatments, Botox, lip filler, lipo, etc. Yes, going to the doctor is about looking hot, not preventing disease! Revolving door of providers. I did have one good NP there in the past. Anyway, I haven’t been a patient for years but today they have the audacity to send me an advertisement inviting me to learn about “personalized care” through a subscription program which is “the best remedy for a broken healthcare system.” Being wealthy isn’t a solution for better care, lol, forget the poors I guess? I’m so glad I’m part of a hospital system now and not this joke of a practice.

Positive experience: Front desk and physician are good ... calls returned, caring atmosphere. Efficient and friendly. Assistants are sometimes given too much leeway. Certain screenings should be done w/ privacy of patient taken into account and not simply the 3rd party reimbursement to the practice. Defeats the real purpose. Charming building and comfortable setting in an interesting part of town. I would give 5 stars at this time for perserverance during the pandemic. The doctors do their best to give their best. And they are tired. We hear it in their voices. We feel it. It's stressful for us too. Hire additional physicians. And you need to hire African American physicians. It's time. Do better. Give the current doctors and all staff a bit of breathing space, maybe a spa day. Maybe Bonus Pay. They've earned it. Win, Win. Recent interactions have caused me to reduce the rating. At times physician seemed disconnected and accusatory. Disappointing.

Negative experience: I am so frustrated by this place. I wanted to support a facility specifically for serving women but because of their inability to keep their records correctly and mark my appointment as relating to an IUD when it was required for me to come in for a consult to get my removal I was saddled with paying for it out of pocket even after multiple back and forths with them and insurance. Also they do not have any anesthetic for IUD removal which is SO ridiculous for a facility claiming to cater to women’s needs. Horrible experience!

Negative experience: I made a new patient appointment Alicia Loper at 8 am on a Wednesday. I was running behind so I called the office. No one answered so I left a message to apologize and say I'd be a few min late. I was in the building by 8:10. I apologized to the admin at the front desk. She was lovely and helped me get started on my paperwork. A few minutes later someone called her and told her to reschedule my appt because I was too late. I asked what the office policy was bc it's not on their website and was told that patients 15 minutes late are rescheduled. I take full ownership of my tardiness but i was not 15 minutes late. I chose this practice bc I'm a nurse and a single mother of an autistic child and I want a provider who actually cares. I drove from new jersey to philly and dropped my son off with my friend bc the appt was before his school starts. I paid $6 for the bridge toll and $20 for parking to be told by this "compassionate" practice to reschedule bc I was 10 minutes late.

Negative experience: VIOLATED HIPAA MULTIPLE TIMES Whoever I spoke to at this practice trying to confirm my appointment gave me multiple different patients names rather than my own. If you plan to go to this practice just be aware that your medical information will be told to absolute strangers over the phone

Positive experience: I’ve been coming here for over 10 years for both primary care and women’s health. I really like it and almost always have a positive experience. As someone else mentioned, I agree that turnover is high but I like the doctors so I don’t mind too much. The wait time is usually pretty short and I love that they do telemedicine appointments when possible. The hours are great too - giving a lot of flexibility for scheduling! Truly hoping someone at the office reads this… My biggest annoyance is with their appointment confirmation process - the text link doesn’t work to confirm because you can’t tap the button and if you go to the portal (which they make you use), you can’t “sign” the form. From my last appointment, the gal in reception seemed to know it doesn’t work. PLEASE FIX THIS.

Fantastic experience: Love love love! I’ve been going here for like 10 years and I’m ALWAYS so happy and satisfied. they always help me perfectly and with genuine care. The doctors are sweet and kind and listen to everything I need to talk about. I love this doctor office: all drs they hire are great. Rage women rage!

Fantastic experience: I have had a recent string of health related events, including a neck injury which resulted in an ER visit, and RWWC has been exceptional in their care. I was contacted by RWWC within a day or so after my hospital visit, as a follow up wholly initiated on their behalf, to ensure my continuity of care following the ER. I have seen Dr. Mazotti four times in the last 3 months and she has been thorough, knowledgeable, patient, thoughtful in her approach and recommendations, and is truly caring. I have been met with ease in scheduling appointments, receiving of referrals and calling in of prescriptions.

Fantastic experience: I have been using Rittenhouse Women's Wellness for 10+ years and have been very happy with the level of service and attention I have received.

Negative experience: I was recommended this practice about 7-10 years ago and I became a regular patient for several years. I recently finally switched to a new practice and couldn’t be more happy to have done so. My only regret is not leaving RWWC sooner. Clinical staff turnover is high. I have met clinicians I really liked and then they left within months. I have almost never seen the same person twice. They heavily relied on telemedicine appointments long after the peak threat of Covid which meant that an annual wellness visit was you entering your own vital signs (if you had them) and a series of questions like do you wear a seatbelt when you drive and are you sleeping ok. When I had a telemedicine appointment, one Dr. (I will not out her by name) was clearly conducting the visit in her basement or living room while someone from her family was walking around/watching tv in the background, which was a clear violation of my privacy. Without any kind of exam, she was quick to prescribe a medication that I ended up having a devastating reaction to that derailed my life for several months, requiring additional care. They do not offer bloodwork in house and send you to a lab, making even in person annual wellness visits essentially useless. Front desk staff (not all but many) are rude. While I am vaccinated I was appalled that they outright refuse to treat unvaccinated patients. This is unethical and outright wrong. I do not know if they have since changed this policy but it really doesn’t matter because the fact that they thought this was justifiable for any length of time disgusts me as a medical provider myself. I work for Penn Medicine and we treat all patients equally, vaccinated or otherwise. I think the final straw for me was when I received a canned text message advertisement from the Dr’s office, recommending that I ask my Dr. about a weightloss injectable medication at my next appointment. Not all patients are overweight or appropriate to ask their Dr. about these meds. They offer aesthetic treatments such as injectables which is fine (I get Botox elsewhere) but they clearly prey on women’s insecurities by mass text-marketing weight loss drugs and adorning the office with ads for other out of pocket cost aesthetic treatments instead of focusing on good quality medical care. They should redirect their efforts to medicine and add in the extras when they get their act together. Avoid this practice. (2 stars instead of 1 because the OBGYN I last saw was very kind, efficient, and competent). Unfortunately, because of everything else mentioned, I have also taken my OBGYN care elsewhere based on principle alone.

Negative experience: I have been going to this place for years . Recently I have had two bad experiences here . One for a regular checkup and one for a gyno appt. VERY inconsiderate and condescending doctors and nurses unfortunately:(

Negative experience: This practice is a disaster. Unless you want non-evidence-based "medical" guidance and unprofessional, threatening behavior by people who claim to be DOs, on top of trying to conceive or whatever medical issue you may be experiencing, do not go here. You have been warned.

Negative experience: The owner and his employees are liars. Be careful of going to this place. They should be investigated.

Negative experience: I would give this place a 2nd chance, for something else besides filler. I would not recommend for injections. I had my lip filler done here, and from the first week I’ve had it done, I’ve had a “filler mustache”. The filler is not in my lips, it’s in the skin above my lips. And no, it’s not from migration, it has always been this way. I’ve had multiple people comment on it, which is uncomfortable for me. Really unfortunate, especially because of the price I paid :(

Fantastic experience: Chenea Baker and Joanna Wishnoff ARE THE ABSOLUTE BEST! I was terrified of some of the readings that my blood tests had found and even more scared of what this meant for my future. They BOTH helped me, supported me, educated me, encouraged me and helped me tackle the situation! Now I am recovered from this issue and I couldn't be more appreciative!! Joanna and Chenea ARE INCREDIBLE. The front of house, reception team - so friendly and helpful and fun, they're great! I cant comment on anyone else except these 4 people and I cant rate them highly enough

Negative experience: An absolute disgrace of a medical practice. I’ve never experienced such horrific bedside manner in my life, and I myself am a healthcare professional. Their website prides themselves on specializing in PCOS, and the doctor didn’t have one informative thing to say to me. I was shamed for choosing not to take birth control, and the answer to my struggles to lose weight was a referral to bariatric surgery. They should be ashamed at themselves for calling this a “women’s wellness center.” Absolutely do not waste your time and chose another doctors office.

Negative experience: Horrible bedside manner - I was to have an outpatient surgery done, and neither the OBGYN or the nurse talked to me about what they were doing. I had a panic attack, and the physician met me with hurried disrespect. They both moved very quickly and talked very loudly as if I was a barrier to the busy day. The PCP was better, but still made me feel disrespected. She argued that I should be on a different medication regimen, even though the one I've medicines I've been taking have worked well for the past 4 years.

Negative experience: The practitioner that I saw there was inaccurate in writing my prescriptions and slow to respond. I feel harassed even when I simply need a refill for a CHRONIC condition. Trying to get 1 medication (but a brand that my insurance covers) took DAYS. And when my provider FINALLY sent in the script, it was for the wrong route of administration. (It's analogous to asking for acetaminophen instead of Tylenol and tablets instead of liquid but my provider still had trouble fulfilling my request.) I left emails and voice messages but received no reply. I have had to call numerous times and finally speak with the program director to get a script for my medication. I will switch providers. The last thing someone needs when he/she feels unwell is to deal with nonsense.

Negative experience: Abysmal customer service. They have a portal for referrals which they never check. There is no way for the patient to check the status of any request or message as you can't access your own sent messages or referral requests. The front desk staff claims they cannot do referrals until the “referral specialist”comes in at noon. I was waiting at the doctors office and they flat out refused to help me and were extremely rude. There is a whole new staff every time I come which is telling. Save yourself some time and aggravation and go somewhere else. I have been going there for 5 years and I dread every interaction with the front desk staff so I am glad I finally have the push I need to find a new primary care doctor.

Negative experience: I scheduled an appointment three months in advance since this is how long the wait is for the new patients. I called the office to confirm that they take UnitedHealthCare insurance and they said yes.Two days before the appointment they called me to confirm and everything was fine. Then I called the front desk to confirm the insurance again and they said they don’t take my plan and I’ll be responsible for the cost of the appointment. You can’t make people wait three months just to tell that you don’t accept insurance. Between this provider is listed on the insurance website as a network provider. DO NOT RECOMMEND THIS CLINIC.

Fantastic experience: I've been going to RWWC for over 10 years and can't imagine being a patient anywhere else. Dr. Mazzotti is the best. She has always made me feel safe and heard even during times that I've been nervous to explain myself. Through hormonal imbalances, Lyme disease, pregnancy, postpartum issues, flu, COVID, etc, I've always received quick, thorough, and comforting care through all of it. I've also seen many of the Nurse Practitioners, and they have all been awesome too. I'm surprised to see some of these reviews, and I don't mean to discredit anyone's experience, but many of these comments seem angry at our healthcare system, which is not a fault of this office, but of our country.

Negative experience: I was a patient here for nearly five years and recently switched my PCP and gynecologist elsewhere. I was repeatedly disappointed by RWWC. On multiple occasions I had serious diagnoses/results sent to my patient app before I was called or consulted by a doctor (and I never seemed to be able to see the same one). When I communicated this to the office, I was told "that's just how the system works". Also— they do not prioritize patient experience, but rather speed and efficiency. I had to have an invasive procedure done and had a panic attack while in stirrups—I was told in that moment to decide whether I wanted to move forward with the procedure because "other patients were waiting", rather than being met with care and consideration. I won't get started on their sales of Velashape and other services disguised as being health-related when in actuality they just trying to make money off women's insecurities (in what should be a strictly medical setting). More than once they insisted on weighing me after I politely declined—I have a 10+ year history of a restrictive eating disorder and am now in recovery. When I asked that my weight not be published anywhere visible to me, they agreed, and it then appeared on my patient portal the next day. Go elsewhere.

Negative experience: Have been a patient since they opened years ago. Has gone downhill. Draconian late policy and just got canceled out of an appointment due to Septa delay and construction. I didn't even need a full MD appointment, just a quick script for PT. And the wait for a GYN appointment was three months and then the computer system didn't work for me to book the appointment. I give up on this practice.

Fantastic experience: RWWC was recommended to me back in 2019 when I first moved to Philly and I’m so glad. The entire team is incredibly proactive and discovered a medical condition that other doctors had ignored. I ended up needing immediate surgery and wouldn’t have known but for the team at RWWC, so I am eternally grateful for their willingness to always err on the side of caution—order extra tests, X-rays, ultrasounds, etc. 10/10 recommend!

Negative experience: I've been going to this practice for five years, and seen it gone down hill. Rushed through specialist, gyno appointments and spoken down to. Appointments are so rushed that patient doesn't have time to think or ask questions, and when attempting to follow up via the portal, told to make another appointment.

Positive experience: Would not recommend for gynecology, primary care is good here. Came in for a birth control consultation and felt very talked down to and wasn't able to get any advice about my options. Expected an informative visit, but walked out feeling very confused and anxious. Someone else I know got her IUD insertion done here and also had a similar experience. The doctors and NP's are very qualified for the procedures, but do not make you feel comfortable in their care at all.

Fantastic experience: Liz was awesome! She was so kind and helpful!

Fantastic experience: I was going to the same practice for my whole life so when I had to switch providers I was nervous. The treatment I received here was efficient, respectful, and very welcoming. Specifically want to thank Liz who did my intake for making me feel so comfortable!

Negative experience: Wouldn't recommend practice to anyone. They're all rude, unhelpful and act like they're doing you a favor for providing the most basic help. The lady who answered the phone when I had questions about my appointment acted like I was bothering her by asking for additional information. She randomly kept putting me on hold and refused to actually help at all. In addition, they straight up violated HIPAA. I gave her my date of birth, and she asked if I was a completely different patient- she told me the other person's first and last name rather than attempting to find out my name. I feel so bad for this other person and anyone else in this practice as it's clear that their information is not confidential because the medical assistants and office staff are too dumb to understand how HIPAA and confidentiality works.

Negative experience: Money centered practice. No thoughts give to patient experience. I had a very negative experience trying to establish care here. My Doctors were extremely rushed during my annual physicals and spent minimal time addressing my concerns. My GYN failed to do a full testing panel during my annual visit and when I requested to come back for this testing they instructed me to come into the office just to turnaround and tell me they don’t perform bloodwork! I was still charged excessively for this visit and wasted an hour of my time just to be sent away to labcorp. I certainly will be looking for a new doctor and recommend anyone else looking for a caring and patient-centered experience looks else where!

Negative experience: Edit: Thanks for the response. However, this could have easily been explained before deleting me from the portal. I currently work with a DCP in the city but still have insurance and list RWWC as my PCP. My insurance requires referrals which I needed for bloodwork. I asked a Dr. Mazzotti at RWWC if she would give me a referral and explained I'm working with a DCP in the patient portal. Instead of giving me a simple "yes" or "no" answer, they deleted my account. I can't confirm who deleted the account but it was disappointing and frustrating. It's very telling of how they run their practice.

Negative experience: DO NOT go to this practice. I don’t normally write reviews, but as a healthcare provider myself, the experiences I have had here are harmful to patients. You will be gaslight, they will mess up prescriptions and then tell you it is your fault. There are many other primary care providers in the area and I highly recommend skipping this location. update: since I left reviews, they denied filling my full prescription. They originally say they would give me a full month but the following morning after making it clear I would not return to this clinic in the long run and I made online yreviews, I got a message that I would only be given 7 days bc they were being "cautious" while also acknowledging that not taking this medication without tapering causes withdrawl

Negative experience: I have been going here for 3-4 years and the quality of service has really declined. The turnover of doctors is insane, I never see the same person when I go. Making an appointment seems irrelevant since I still had to wait 40 mins to be seen. They don't do lab work there anymore and you have to go to Labcorp for this, good luck getting your information sent correctly there, I had to call to have it faxed while being there and it took 3 calls for someone to pick up. I am over this place and will be looking for a new practice.

Negative experience: Had a very bad experience at this place. The doctor only cares about money. They also ordered the wrong tests for me. Will never go to this practice again!!!

Fantastic experience: I've been seeing Dr. Maria Mazzotti for many years now. She is a caring, thorough physician who spends time with her patients. I've also found the nurses to be warm and professional. The nurse spends time with the patient first, verifying meds and finding out the reason for the visit. The doctor (or NP if that's who one is scheduled with) is then briefed by the nurse and see the patient. That is pretty typical anywhere. It's a busy practice. In the past, I had had some negative experiences with front desk staff, but I gave feedback to the practice, felt heard and noticed positive changes. I don't understand when patients don't give feedback directly to the provider. The provider is invested in their business succeeding. I am the customer and therefore feel very comfortable giving feedback, both positive and negative. I also make a point of letting a business know when their employee does a great job! That can make the difference for an employee being retained in downsizing, or getting a raise or a bonus, and it feels good to be recognized for a job well done. I communicate with Dr. Mazzotti any time I need to via the portal. I can message her if one of my other docs have changed/added a med, so she is in the loop. Dr. Mazzotti is always super responsive and a really good human! In fact, there was a time when someone at RWWC thought it was a good idea to put a fragrance that misted in the bathrooms. I had to use the bathroom and really struggled due to the heavy misted perfume (I have asthma). During my visit, I told Dr. Mazzotti about it. Next time I was there, the offending spa-misty thing was gone. Overall, I have good experiences when I go to this very busy practice. It's really hard to find a PCP. PCPs have a terribly big and stressful job. Customers sometimes lose sight of any semblance of patience and courtesy. We all need to practice more of that.

Negative experience: Does anyone pickup the phone here? The patient portal works about 10% of the time, and when I call, I wait for thirty minutes only to be hung up on. Ridiculous

Fantastic experience: I’ve been a patient at RWWC for over 3 years now and I’m always shocked by some of the reviews. I have never had poor service or treatment. Recently I needed a same day appointment and had the pleasure of meeting NP Rayna Tarlow who was amazing. She answered all my questions and even remembered to email me some follow up information. Thank you Rayna and team for always taking such good care of me..

Positive experience: I have been a patient at this practice for about 4-5 years now and am disappointed to say that the quality of medicine has significantly decreased over the last few years, especially after covid. There has been a sharp decline in the number of MDs employed there; most of my appointments are now with a nurse practitioner, and I have not been impressed with most of them, as they often seem uninformed and dismissive. One NP prescribed me a new BCP that does not effectively manage PCOS, despite the fact that I told her I wanted something that would help manage PCOS during the appointment. She told me to make an appointment with the doctor in a few months if it wasn't working out. I have been working to get back to normal on an appropriate pill for months now. It takes a very long time (1 month+) to get an in-person appointment with a doctor. Despite them having access to all my recent medical records, I have to remind them of my existing medical conditions every time I come in. Every appointment is also extremely rushed; the doctor spent 10-15 minutes with me for my annual GYN appointment, and was barely willing to talk about any of my concerns. I was actually told by the receptionist that anything "extra" other than preventive care topics would be charged for. They also have a new policy where they charge $75-$100 for missed appointments or cancellations within 24 hours, and took my credit card information to have on file for this. If you want a practice where you feel known and cared for with a good quality of medicine, I would recommend going somewhere else.

Negative experience: Found this practice to be terrible. Rather than practice evidence based medicine they spend much of their time marketing and pushing cosmetic procedures on you (nothing against cosmetic procedures, but they invest far more time in these revenue drivers than managing your care). They also advocate for bogus services like the “O Shot” that have been harmful to women, are not FDA approved, and are essentially just a quick way to make a buck (would encourage looking up Dr Jen Gunter’s article on this). I was a patient here for several years and while I can’t publicly share all the negative and harmful interactions both I and my friend had, I will happily never return. This practice doesn’t care about women, just their pocketbooks.

Negative experience: I have been going to RHWW since 2016 and dread each and every call/visit. The turnover in this office is ridiculous and the customer service is appalling. I go so infrequently that I forget how terrible it is and then miss my window to change practices, but not this time! Most recently I waited on hold for a Telehealth visit for 30+mins and when I called the office to se what was going on I was told that I never showed and would be charged. When I pushed back I was told I was clearly lying. Funny enough the Telehealth visit prior (same NP) didn't realize her camera and mic were on for 5 mins while I waited for her to join, that was interesting. A past Dr wouldn't order testing for me and said my issues were "quality of life" and non medical, when I demanded testing it turned out I had severe food allergies and now carry an epipen. Another time a nurse pressed me on why I wasn't having children and when I said I can't (this was a fresh wound for me at the time) she said thats not true people have miracle babies all the time, your miracle will come. When I explained why that was impossible she offered to carry my child...I'm still flabbergasted by this interaction. The few providers I like are Dr. Mazzotti and Dr. Gayllyn Faust-Rakos. Changing Dr's is difficult but I got on a 6 month waitlist and paid out of pocket to establish a new PCP and finally feel relief, and validated...don't accept suboptimal care, you owe it to yourself to find better!

Positive experience: Update: Someone from there called me the next day morning, figured out what went wrong, the prescription was not transferred to my pharmacy initially. And I should be able to get refill by a simple refill request if needed, instead of paying again for an appointment and get another same prescription (which was told to me the day before when I was asking why I never get my prescription...and how can I get my med which I was supposed to have...). Gladly, they fixed it and helped out, really appreciate the prompt reach-out. Bumping the review up, cuz I think everyone make mistake, but they choose to own it and fix it. Still a downside on not doing blood work for annual exam, I'll switch my primary care mainly for that reason. I did really enjoyed my experience there in the past. -------------------------------------- I went there for about 5 plus years so far as my primary care, was good at the beginning, but I'm gonna switch due to recent experience. 1. They stop doing blood work this year, which I don't think it make any sense to be a primary care clinic anymore. 2. For some reason I never get my prescription sent out from my visit, and they couldn't even see a record to indicate what went wrong.

Negative experience: TERRIBLE, LAZY nurse!!! I think her name was Joanna. I went in for a same-day sick appointment and had the flu. My throat was swolen and I was having difficulty speaking from the pain. I told my nurse this while she did my examination. She asked me what my symptoms were. In a very pained, raspy, and out-of-breath voice I said "I have it written down in advance." I was hoping she could just read my list, but she then said "don't tell me everything, just most of it." I'd been in agony the last couple of days and there was no way I was getting misdiagnosed by leaving out symptoms. So I told her everything and it hurt like HELL. At least the receptionist had the decency to tell me "don't try to speak if you can, just say yes or no."

Negative experience: Don't waste your time or insurance going to this practice. Was a new patient and would never go back. Went for my annual exam, not only did they not give me a full exam they also rushed thru my appointment. They also made me feel so uncomfortable bringing some of my health concerns up without any answers or direction

Fantastic experience: Bianca at front desk was absolutely amazing! So patience and helpful! Jonae was extremely kind and she made my visit so comfortable! Lastly Dr.Tarlow was the best! All these wonderful ladies made my visit the best one I’ve ever had and so grateful for all them!

Fantastic experience: I use the Dermacenter with Lisa Taxin. Lisa is very skilled, responsive and professional. It is an intimate and local setting with state of the art technology.

Fantastic experience: I have been a patient here for two years. The primarily female staff make me feel at ease speaking openly about my health as a young twenty year old. My only critique is scheduling follow ups is not done in the office at the end of your visit, you have to call a phone number which means - you have to remember to call. Overall, I’m pleased with my care and plan to be a long time patient.

Fantastic experience: I've been in this practice twice during the last year, and as non native english speakers, I appreciated the Front desk Staff effort to give me guidance through the US health system in detail. Both times the Nurses that checked me in made me feel comfortable and provided me promptly with answers to all my questions. The NPs who visited me were friendly and took the time to share their knowledge with me. They were also very responsive in following up my case and questions via emails. So far a good experience!

Fantastic experience: I never have to wait, I always have a great experience with my doctors and nurse practitioners and I get superb care. When I saw a specialist and got the runaround I was able to get my problems resolved here. It's been a real life saver. Im so happy my primary doctor is here.

Fantastic experience: I've been at patient here for maybe 3-4 years and never had a bad experience. The doctors and nurses always go out of their way to make me feel very comfortable. I've also never had any issues getting same day sick or telehealth appointments, even during the pandemic. I can send messages through the app directly to my provider and they often call me back promptly. Highly recommend this practice!

Positive experience: A few visits at this practice is very clear that I'm not the target patient demographic. After a few health issues I reached out and updated my doctor and I really never heard back from them. I had a problem with getting to my appointment and all I got was a $50 fee and no humanity about the situation.

Fantastic experience: I have been going to this doctor's office for about 6 or 7 years now. The doctors, nurses, assistants and receptionists have been compassionate and always answer all of my questions and concerns.

Fantastic experience: I've been a patient of the Rittenhouse Women's Wellness Center since around 2006. Dr. Leslie Saltzman was my first doctor at RWWC and her care and genuine concern for my health inspired me to embark upon a 100+lb weight loss journey. Had Dr. Saltzman not discussed my health with me in an honest yet compassionate way, I would've never lost 100+lbs, become a certified spinning instructor, and still be 100 lbs lighter today. She was the only doctor who didn’t make me feel shame over my weight gain, and this made all the difference. Now, at nearly 44 years old, 150 lbs, and still exercising regularly after a successful weight loss achieved a decade ago, I'm still a RWWC patient to this day. Dr.'s Mazzotti and Faust-Rakos are equally as amazing, responsive, invested, and caring in their patients' health. The RWWC staff communicates with their patients in a style that shows the utmost sensitivity, holistic medical expertise, and authentic care. I highly recommend their services and this center to all women.

Positive experience: I’ve been to RWWC twice, one time for my annual visit and the second time for my IUD insertion. Both times I visited, I had to wait 15-20 minutes past my scheduled appointment time. It wasn’t horrible but I wouldn’t come in with an expectation to be in and out. Like I said, the second time I visited was for my IUD insertion. I was a nervous wreck and Dr. Faust was incredibly kind and supportive. She walked me through the whole process and surprisingly I felt no pain. There were also two nurses there with her and even the rapport I had with them before my insertion eased a lot of my nerves. Scheduling for my follow up was also super easy and seamless.

Fantastic experience: Everyone I've seen - from the time I walk through the door until I leave - is always professional, courteous, and efficient. I never have long wait times at any step. All of my checkups, exams, etc. have been professionally performed - my GP/gyn is knowledgeable, knows my history, and takes time to listen to my concerns and explain things I need to know. I'm very happy with all my care at this practice.

Fantastic experience: I really loved the care and attention at the RWWC. The nurse practitioner was very thorough and attentive to my questions and follow up. I really liked the multi-services available at one site.

Negative experience: I had a very disappointing experience at RWWC. Booking an initial appointment was a nightmare (I asked for a consultation with the gyno for an implant removal and replacement) and was booked with a NP for an annual physical. I was told I would need to book another consultation with the gyno and then contact my insurance before they would proceed with my removal and insertion. The front desk was unhelpful and condescending. Better to go to Planned Parenthood

Negative experience: I made an appointment for a specific issue, though we were a new patient: the people I spoke to gave conflicting information and no sense that they had medical records which were sent to them. I understand the need for a baseline but there was no sense after the appointment that we can even get the issue addressed- despite multiple conversations up front specifically to confirm the purpose. Care was sterile, lazy and lackadaisical- definitely cannot recommend this group. Waste of time, waste of insurance- in the business to do whatever cosmetic machine they seem to run.

Fantastic experience: I have been going to RWWC for about four years now. They are courteous, professional and responsive to my needs. All of the practitioners are warm and compassionate. They always take whatever time is needed and answer questions. The women at the front desk are courteous and patient. I highly recommend this practice.

Positive experience: In todays world I would hope that doctors would offer some type of financial aid or assistance to people that are not able to afford high copays, etc. Healthcare is not just about money it’s able the health, the patient, and providing quality care that the patient can afford. As health professionals when we stray from they mindset then what is the purpose. - I am writing this review because it is important for health professionals to know how important affordable care is…

Fantastic experience: I had a pleasant experience at RWWC! Everyone was lovely. I didn’t catch the name of the doc I saw and I would like her name. I had an appointment at 10am March 3. She was easy to talk with and covered a lot of things I might have questioned if she had not asked the questions she did.

Fantastic experience: Been a patient for 7 years and have had the best possible experience with every single person I've encountered at RWWC (nurses, doctors, front desk, etc.)! They are warm, caring, intelligent and professional. I will be sad to part ways when I move out of Philadelphia but feel confident knowing I can come see them for any issues when I'm in the area.

Negative experience: I went to this office as a first time patient for an annual gyn exam and had a really disappointing experience. The doctor was really rushed and spent a total of 10 minutes with me. During my visit, it was discovered that my IUD was misplaced. The doctor left to write me a scrip for an ultrasound, came back 5 minutes later and handed it to me, and then left me in the room. I waited 2-3 minutes before realizing the appointment was even over. I was never asked if I had any questions and she literally ran out before I realized what was happening, so I left without having any of my concerns addressed. I then did a telehealth appointment with the same doctor, which was required for a new IUD. I had a few concerns about a new iud that the doctor quickly dismissed, very condescendingly. The appointment lasted less than 10 minutes and she couldn't have cared less about being there. When I went back for my IUD removal, I was asked to do a pregnancy test. When I asked for some water since I had just used the bathroom, the receptionist told me they "didn't have any." After my IUD removal, I felt dizzy and the nurse gave me a small water bottle that they had on hand in the room, so clearly the receptionist just didn't feel like getting me water. Overall the appointments were terrible and I would not recommend going to this practice. I've since switched to a provider at Penn and the contrast is stark. Go elsewhere.

Negative experience: So many disappointing things to note about my experience with this practice. Every appointment was rushed. Most egregious: the negligence following up on my health concerns, the expectation to continually follow up with them, navigating their poor communications systems, and paying for additional appointments just to ask simple questions after they offer to let them know if you have any additional questions or concerns. The patient portal is a nightmare, communications to my practitioner were responded to by someone else completely who had no context, simple paperwork for a health form was returned to me incomplete and unsigned. My calls, messages, and emails to get said form signed were not passed along to my practitioner. Only months later, after getting an appointment, was I able to get the form signed. It's incredibly difficult to navigate their practice and requires you to follow up and follow up and advocate for yourself and then deal with unacceptable or really out of touch excuses. Without expert knowledge of the minutia of your health insurance you will certainly be disappointed. If they offer at the end of a visit summary or lab results overview, "Let me know if you have any questions or concerns," be sure to know that means to schedule an additional appointment and pay an additional copay (be sure to have your credit card ready, they'll ask for it when making the appointment), not something like "call me and we can talk briefly," or "reply to this email and I'll get back to you." This practice seems to be more interested in high volume, low-quality care and advertising their "medical spa" treatments & for-pay services than patient care and wellness.

Negative experience: Used to love this practice for both PCP and GYN, but over the past ~3 years I have been consistently disappointed by their lack of care and communication. The office has become a revolving door of practitioners and just another business that wants you/your insurance's money. There are still some OG's in the back office I find very helpful, but aside from that I've lost all hope in the practice and will be finding new doctors. Would highly recommend anyone looking to look else where until RWWC can get it together.

Negative experience: It's taken me a while to write this review, because I simply wanted to move on. However, I think it's a necessary step to voice my concerns and hopefully prevent others from having same experiences. There are 3 specific incidents I experienced in this practice which I am detailing below. 1. In 2018, I switched jobs and needed a medical form completed by my primary doctor. I left the forms with my doctor, who agreed to complete them and inform me when I could pick them up. I waited a significant amount of time, and never received a call. I call them, and it turns out they had lost my COMPLETED forms. The doctor had dropped them off to the front desk, and they had no idea what happened to my forms completed with my health information and other personal info such as my address and SSN. Was it shredded? Was it given to another patient by mistake? No idea. I had to bring another blank packet for them to complete. I was young and naive, and I continued to come here. 2. Sometime between 2016-2018, I came to the office due to having an allergic reaction to a bug bite. The bug bite was on my face, which was incredibly swollen. My eyes were nearly shut from the swelling, my cheeks were swollen, my entire face. I waited over 1 hour to be seen, even though I had an appointment. After 1 hr or more, a pharmaceutical rep leaves the office and a few minutes later I am called in. I was made to wait for 1 hour, with a completely swollen face due to an allergic reaction, simply because the doctor was meeting with a pharmaceutical rep. 3. Lastly, but possibly the worst or most consequential of all is that in March/April of 2019 I began my maternity care at this practice. On April 30, 2019 I came in for an ultrasound, and they convinced me and my husband to get genetic testing through a company they were working with called Progenity. Among other things they said that day, it was that if we could not afford the testing, Progenity would just take what we could pay. I wasnt worried about pay because I had and still do have great health insurance. They drew my blood right in the office, and sent the bloodwork to an OUT OF NETWORK LAB (I had no knowledge of this at the time). Still in 2021, I am on phone calls with my insurance, Progenity, and now a COLLECTIONS agency trying to sort out what happened. I've received bills for nearly $20,000, and now will have to pay $1,399.00 for a service that was covered under my insurance. The ONLY reason why this is still an issue is because Rittenhouse Women's Wellness Center sent my labs to an out of network laboratory. A decision I had no say in. Also, they shut down their OBGYN department ini July 2019, when they could have warned me in April so I could have had the option/choice of not even starting my care there. Instead they didnt tell me, and I actually found out when I was told I couldn't schedule my next appointment due to the department closing. No letters, no discussion with my doctor, nothing. Also, there was no support offered to me to find a new practice to care for my pregnancy. I thought I would be receiving great care at a clinic advertising great care by women doctors and staff, for women. What I received instead was insensitive care each and every time. There were 1-2 nurses who were amazing, intuitive, and caring, but that was the extent of it.

Negative experience: They have a 3.6 for a reason. This is the worst place to go to. Not only do they forget to send prescriptions to the pharmacy but the staff is so uncaring and unprofessional. I seriously would not recommend utilizing their services it’s not worth it.

Fantastic experience: Always feel like I am in good hands at RWWC - from the front desk staff to the nurses and doctors. Everyone is professional, courteous, and brings an awareness of women's issues to each visit. Have been going here for years and, while there are staff changes every now and then as people's lives change, the professionalism stays the same.

Negative experience: It's been literal YEARS since I've felt compelled to leave a Yelp review but since I just did it, I figured I might as well share here, too: I used to love the practitioners at RWWC. They listened thoughtfully to my concerns and even followed up if they thought of additional advice or input after my appointment. Even when my PCP left the practice, I kept going because the rest of the doctors and nurses and PAs there were so great. I don't know what's changed recently--whether it's a result of the pandemic or something else--but I'm at the end of my rope with them. At my last physical, I asked for a referral to a specialist and the doctor said she would follow up with me. Instead of getting in touch directly she just made a note on my chart, as if I was supposed to know to look there. Most recently, I lost a prescription medication, probably while I was on vacation. Because it's a controlled substance there are hoops to jump through for an early refill. I called both the pharmacy and my insurance provider to make sure I fully understood what needed to happen in order to get the medication I need to operate as a functional human being, and left very explicit instructions with RWWC and yet here I am, ten days later, rationing my drugs while I wait for them to fax a letter to my insurance company telling them I'm not abusing my medication, which should take all of five minutes. Today, after close of business (so I couldn't call the office and speak to anyone) I was sent something vaguely resembling the letter I needed, with the implication that I could now send it to the insurance company even though they had been very clear with me, and I had been very clear with RWWC, that the insurance company needed to hear directly from the doctor's office. I have spent HOURS trying to resolve this issue and I know it's been a hard year and a half in healthcare but these people don't operate out of a busy hospital--it's a small practice that shouldn't be actively making its patients' lives more difficult.

Fantastic experience: I’ve been a patient of this practice for 7 years. I have consistently been pleased with the office, the doctors, their availability and the patient portal. I always recommend RWW to all my friends in the area and I am a patient of this practice due to another friends referral.

Fantastic experience: Dr Mazzotti is a fantastic family physician. Extremely knowledgeable and a great bedside manner. This practice works hard to give you same day appointments and truly understand patient needs. I wouldn’t go anywhere else.

Negative experience: I am utterly disappointed. Please steer clear. After being pressured to take an unnecessary lab test in April, I am just now receiving a (very large) bill for it in July. When I called their billing office to express my concern, I was told RWWC was not responsible because the bill is from LabCorp, the company that determines the results of their tests. I was never informed by my doctor of the cost, and was convinced I needed to “cover all the bases,” though the test was clearly not related to my specific health concern. I have never gone out of my way to write a bad review, but this company and its practitioners take no responsibility for their lack of professionalism.

Negative experience: I have struggled with accountability and responsiveness from this practice for years. I went to RWWC hoping to find a place I felt taken care of as a women seeking medical services in a big city, but it came up short time and time again. Most recently I was told the physicians have too many patients to follow up with a patient on fairly urgent imaging they ordered. Seems concerning that there is no accountability for patient care.

Fantastic experience: I highly recommend the Rittenhouse Women's Wellness Center. The doctors are phenomenal and they always take you for your appointment on time. I have also never had a problem getting a same day sick visit when needed. They are incredibly responsive and make you feel safe and comfortable. I wouldn't go anywhere else!

Fantastic experience: Rittenhouse Women’s Wellness is so pleasant and welcoming. Their staff is very friendly, professional, and efficient. I was brought back within minutes of checking in and was made comfortable my entire visit.

Fantastic experience: I had a really great experience at Rittenhouse Women's Wellness Center. My doctor (Dr. Faust-Rakos) and the nurse were patient, gentle, and respectful. The office is clean and calming.

Fantastic experience: Excellent care given. Same day appointments.

Fantastic experience: I have been a patience for several years now. It's always so easy to get an appointment especially when you are sick. Great friendly staff and doctors who care and listen to you. They offer tons of benefits and services and the patient portal is extremely helpful. You can reach out to a doctor or nurse and their response time is great! I'm so happy I choose RWWC for my primary healthcare.

Positive experience: While I feel like I have fine service once I’m there, I don’t feel like I have any continuity of care. Anytime something urgent comes up I end up having to go to urgent care because they cannot get me in for several days. Who wants to wait 3 days to see a doctor for strep throat? Scheduling is never easy and they charge exorbitantly if you need to reschedule close to an appointment.

Fantastic experience: Wonderful, amazing, could not think of a single negative about my experience. Everyone was professional and incredibly helpful!

Fantastic experience: I have been going to Rittenhouse Women's Wellness for almost 10 years and always receive exemplary service. All of the staff are professional and easy to communicate with. The patient portal is a great way to check your visit summaries and you can communicate with staff through it. I always receive timely answers to my questions. I have recommended this place to several friends and colleagues and some of them have become regular patients. I am happy that I found this practice.

Fantastic experience: Always a good experience. Professional and friendly office staff, thorough medical professionals. I never feel rushed through an appointment.

Negative experience: Older dark skinned girl and younger pale worker was very rude

Fantastic experience: My physician approaches her work with intelligence ,compassion, and humor, and is both professional and humane. The office staff have always been friendly and helpful, and seem to like working at the practice. The atmosphere is always quiet and calm whether there are few patients or many. I have never had long waits at the Pine Street office--a remarkable accomplishment. Communication is generally good. The patient portal improvements have been helpful, but I would suggest adding the ability to make appointments in the future. I recommend this practice without reservation.

Fantastic experience: I've been coming here for almost ten years, and have had very positive experiences (with the exception of one evening appointment that started very late, but that's typical with almost all medical practices). Medical staff are all friendly and professional.

Negative experience: I used to love this place, but the past few years have been terrible. I just came 40 minutes into the office for a vaccine shot and after waiting for 15 minutes they told me they didn't have it. A better office would think to call.

Fantastic experience: Very Nice office, don’t have to wait long. Receptionists are courteous and helpful. Joanna is the best!!! Thanks again!!

Fantastic experience: Top notch! The women at the reception are competent and friendly. The doctors and practitioners are caring and professional. It shows that they care about women and women’s health.

Fantastic experience: I have been coming to this practice for a year, for both primary care and OBGYN. All of the providers are exceptional, the wait is usually short, and I love how the practice feels homey and inviting.

Fantastic experience: I have been attending this facility for years. I feel that I have and still is receiving the best care. My physician is always on point with my care.

Fantastic experience: I've been coming here for years for my general doctor and OBGYN, they're fabulous! Very attentive and professional, as well as friendly. Would definitely recommend!

Fantastic experience: My sister and I just moved to Philly and needed new primary care. Despite the reviews, we went out on a limb and tried rwwc out. I am very pleased to report that the old and negative reviews are very misleading due to the fact that most of these reviews are referring to old providers and old staff. We both met with new practitioners, one gyno, and one primary care physician. (Dr. Faust (gyno), Dr. Mazzotti (pcp)) I have been struggling to find a gyno that I've felt comfortable with for years. As I was walking into Dr. Faust office it was instantly a feeling of comfort and security. she is very opened to discussion which is very important to me. I've had many experiences where I would try to voice my concerns and just get cut off or my concern would just get pushed to the side. We spent the majority of the time just talking and she was always engaged in what I had to say. she also informed me that the medication my last gyno put me on made me high risk for stroke. If it wasn't for dr. Faust I don't know where I would be right now. Overall, Dr. Faust is trusting, caring, and very educated. My experience with Dr. Mazzotti passed my expectations. I have had many other doctors in the past attempt to help me with an ongoing problem I have always struggled with. I have struggled with having uncontrolled muscular ticks for as long as I can remember and for me personally it hinders my everyday life. Now that I am 21 and found a doctor who didn't give up I am finally unfazed by my condition and live without struggle. She was the only doctor out of five/six others that acknowledged my struggle and helped me in more ways than I knew were possible. She gave me meds that actually worked and referred me to a great neurologist. She even offered to call them for me! Overall, Dr. Mazzotti is very educated, experienced, and caring.

Fantastic experience: Don't do too many google reviews but the negative ones shocked me so much I felt like I had to! RWWC is possibly the most seamless PCP I have ever been to. I called for an appointment, was scheduled, filled in some intake documents and emailed it back to them. Day of my appointment I barely waited two minutes and saw Joanna who is a nurse practioner. (Also if you don't know the diff between a Doctor and an NP, there really isn't any. They are just as qualified.) She administered a flu shot, tetanus booster and even pointed out my insurance would cover blood work that visit. I had no copay (keystone health plan east) and even got a comprehensive overview of my records on their portal. I have access to everything that was done that day, my blood work, and even the reccomendations for other providers (derm/gyno/vision/etc) on the portal. Super user friendly and so convenient. I love being able to see all my lab work and have the explanation there for me to digest on my own time and whenever I want I have access to it. It has been a few weeks and I recently injured my back. They were able to get me a referral for my chiropractor to use my insurance within 2 hours of my request. The phone staff are so so helpful and everyone is so kind. I would reccomend this office to any of my friends or family.

Negative experience: Very difficult facility to work with and have provided subpar care. I have never seen a doctor, had a very inexperienced NP (googled difference btw cat scan and MRI while talking to me), and never call back with results until I call first usually a week after results are in. They also force you to make appointments if you miss a phone call, and are required to use their portal, even though claim you can opt out of it, and won't send information in other ways. Phone calls go to operators not aware of what is actually going on and have to continuously chase answers. There are a few good people here and it is unfortunate they work in such an incompetent environment.

Fantastic experience: I have been seeing this physician group for about 7 years now and wouldn't go anywhere else.

Negative experience: I used to love this practice. I had an amazing doctor, I loved the boutique-feel, and the location. However, the practice has lost almost ALL of their doctors. This is concerning from a patient perspective. I don't want to see a nurse practitioner, and the 2 doctors they have on staff are not accepting new patients. I understand that maybe I'm not a medically complex patient, but I'm concerned about how RWWC treats their doctors, their overall quality ratings, and the time they misplaced my bloodwork doesn't help my opinion regarding them either. Why are they losing doctors? Not to mention, when my doctor left the practice I didn't even get a notification that she left!!!!! This is appalling since I also wasn't reassigned to a regular PCP! I had to get my annual physical and gyn appt. by a nurse practitioner this year, and no offense, but I want a doctor in the room... I'd love to support small private practices, but I'm ready to switch to Penn. It just feels like the practice is going downhill. And I'm frustrated that they don't have enough PCPs.

Fantastic experience: Everyone is incredibly nice. You are in and out fairly quickly. Abigail, one of the nurse practitioners at Womens Wellness , is wonderful, and I highly recommend her.

Negative experience: Good customer service is not just saying I'm sorry with a sweet voice. I was running late for an appointment and called the office to let them know. They have a 7 minute grace period (really?) and I got there 10 minutes late. The person on the phone didn't remind me of the policy but suggested I reschedule. I get to the empty office and am told I have to reschedule (Did I say empty? I meant one person in the waiting area.) I make the point that I would have been sitting in the office longer than 10 minutes to be seen. My take aways-- get to your appointments on time and don't go to a doctor whose front office staff don't have the good sense to keep the patient/customer happy(especially over 3 mins.)

Fantastic experience: Exceptional practice! I have seen multiple physicians within the practice, and I loved them all.