Promise Community Health Center

Fantastic experience: I have been with Promise since Jan 2013 I have never had such amazing service anywhere or by anyone else. I even moved all my specialist from CNOS to Sioux Center Health, because of the welcoming and caring staff at Promise there recommendations for specialists are spot on. I have my favorite receptionist, nurse, doctor and lab tech. I

Fantastic experience: Everyone was so warm and friendly, they really care about your well-being, and are efficient! I would be happy to come here again!

Fantastic experience: Friendly staff. Thorough question and visit intake.

Fantastic experience: Love Kari and her team! One of the best women’s health experience I’ve ever had, highly recommend!

Fantastic experience: The midwife staff is outstanding. We received care above and beyond. The combination of modern medical knowledge with my personal comfort as a priority was the best experience. Kari and her nurses spent all the time needed with us answering questions and offering care. I learned more from her on my 4th and 5th pregnancy than I had with my first 3. The reception staff always met us with smiles and kindness and communicated appointments and reminders. The financial department was also kind and courteous providing accurate estimates and billing.

Fantastic experience: This experience was the best thing I could have wished for. Kari and Jacki were reassuring legends through the process. We love you all.

Fantastic experience: Excelente lugar excelente atención gracia

Fantastic experience: Dentist is so gentle very nice guy I would recommend him to anyone

Fantastic experience: Highly recommend! Everyone is so friendly and Appreciate the care we received

Fantastic experience: I have always felt like the staff truly care and genuinely want to provide the best care possible.

Fantastic experience: Promise Community Health Center has some of the best people and staff around. Always a smile and welcoming atmosphere. We love the care we receive from some of the best medical providers around!

Fantastic experience: Love the midwife team at Promise!!

Fantastic experience: Have been going to Promise for all our medical care for years. We love the Midwife team and see a NP for our family provider. Friendly staff, efficient, and so kind!

Fantastic experience: I have received only excellent care at Promise! The providers are knowledgeable, and listen. The staff is friendly, courteous and make me feel valued. I recommend Promise to everyone I know!

Fantastic experience: All staff is professional and providers are friendly and I feel I am in good care of them!

Fantastic experience: Our family has loved going to Promise for years. We have seen many providers at Promise and know that when we are seen, we are their number one priority.

Fantastic experience: Great attention to detail and staff genuinely care!

Negative experience: Was extremely happy I found a place that accepts my insurance. Was even ok with the 2 month wait. However, I drove an hour to get there for a 7am appointment time, and when I arrived, I waited in an empty lobby w/o staff to greet me until 703. The lady told me we canceled your appointment and called you yesterday before 5pm-left a VM. Completely unapologetic I repeat COMPLETELY UNAPOLOGETIC AND EXTREMELY RUDE! She made a point to make it my fault that I didn't get a message and I should have answered. FYI you do not cancel an appointment literally last minute w/o speaking to your customer. You can send 25 text messages stating to come early or if you're on time, it's considered a no call no show, but you will only call once to cancel. Not only did she not try and rectify the situation-did not try and make it right, didn't even offer to reschedule. Worst experience ever!! To top it off she looked right past me and asked how she could help the next person in line. Unprofessional is the kindest word I can use to describe this business. Dropped the ball BIG time!

Negative experience: Very poor customer service. Absolutely not the place to bring children. Not understanding at all.

Fantastic experience: Home birth was amazing experience with skilled midwife and nurse!

Negative experience: It is one of the worst clinics if you arrive 2 minutes late for your appointment they no longer attend you

Negative experience: We had a poor experience with the dental staff at this clinic. Very curt, impersonal, and at times quite rude. It was our son’s first dental exam and the Dr. took no time to explain anything at all before she started putting tools in his mouth. He was scared, and understandably so. I expect more when it comes to care provided to my children and would never come back here.

Fantastic experience: Friendly, fast and affordable. Great dentists.

Negative experience: Very disappointed with how they operate when it comes to quoting/billing. They gave me an initial quote, which I expected to be billed for and then was billed a much more significant amount. So the initial quote turned out to be inaccurate/false. In response, management offered a very small discount, which was hard appreciate because it really doesn't mean much compared to the hefty bill amount. The medical service itself was good and the staff was kind. Just hoping that they would be much clearer and honest when it comes to quoting/billing for future patients and customers and that management would better handle these types of situations.

Fantastic experience: Fantastic service. In and out in 17 minutes, friendly staff who know what their doing. Easily my favorite dentist ever. Excited for my next visit if I’m honest!

Fantastic experience: Friendly service

Negative experience: I called 4 months in advance and two more times throughout the months just to make sure my appointment was scheduled because i need to be seen badly and no other dentists could see me. They never once told me I needed to confirm my appointment 24 hours in advance. I called the morning of to confirm and she said my appointment was canceled and I could not be seen for a year. I told her I didn’t know that and no one told me that. I told her I needed to be seen badly and she didn’t care. She was very rude! She was very rude.

Positive experience: Came for a medical exam from out of town bc this clinic offers more affordable care!! They have Spanish speaking staff which is very convenient for Spanish speakers. Nice and professional healthcare workers. Easy to get a hold on by phones which is great.

Fantastic experience: I see Emily Leinen for my medical care here and she is an absolute doll. Highly recommend.

Fantastic experience: I love the staff here!

Fantastic experience: Probably one of the best dentists I’ve been to. Very thorough care and easy to understand explanations on what was going on with my teeth and jaw. I would highly recommend!!

Fantastic experience: They were very professional and easy to talk to. I knew I was in good hands with them!!

Negative experience: Unfortunately I had to use this dental clinic because there are no other clinics in the area that will accept my dental insurance. First of all the entrance for the medical clinic an dental clinic are together. I really don't want to be exposed to potentially sick people while going to a dentist. This was my first appointment and I was done in 45 minutes that included xrays, cleaning, and dentist exam. The hygienist rushed through the cleaning. Didn't ask about my health history.

Negative experience: Sent us across the state for a root canal my son didn't need. Thank goodness THAT dentist had integrity and the skill to put in the filling.

Positive experience: Rules are way to strict, but it is a business…I mean an organization!

Negative experience: Had insurance when I went and seen them and now they are billing me 4 times for 124.00 now I have to call them and I'm not even near them I was only out in Iowa for a while then came back to Washington

Fantastic experience: Great place I have always been treated great!

Negative experience: Honestly the worst place I’ve ever been. I scheduled and appointment MONTHS ago, I arrive today and they tell me that they double booked because I didn’t answer the appointment call. When I scheduled the appointment they never said anything about this. They said to just show up on the day of or they won’t be able to see me for a full a calendar year. I showed up on time for the appointment BEFORE the other person that they booked over me and STILL wouldn’t see me. They stated that you have to call back and confirm. They were unapologetic, wasted my time, and gas considering I drove OVER 2 hours. Will definitely be making a serious complaint with someone cause that’s bull.

Negative experience: The medical stuff was great but have to leave a 1 star as the billing was a nightmare. Still dealing with the billing department months after service.

Fantastic experience: Exceptional care!!! Amazing staff!!!

Fantastic experience: Excellent and helpful staff!

Negative experience: Called to schedule an appointment, and they wouldn't schedule one, they told me to walk in. I did so, and after they took all my information, made me wait for close to 2 hours, then told me that they wouldn't be doing any work on my tooth, before they had even looked at it or did anything. Unprofessional, ignorant staff, they don't help you at all. They won't even schedule you an appointment.

Negative experience: Very unprofessional. Had called to get a chipped tooth looked and I was to come in at 1:30 for a walk in. Well drive 45 min, took time off work and when I get there they tell me that they have no open spots. When i asked to speak to someone in charge they spoke to them. They wouldn't even let me explain that I cannot eat or drunk anything. Once I told them I was going to contact the CEO they decided they had enough room. Very unprofessional and unorganized.

Fantastic experience: Best dentist I've ever met in my life time. They treat you the same no matter who or what type of finacial situation your in. Great job to everyone at the promise center!