Novant Health Diabetes Management - Winston-Salem

Negative experience: The rudest lady called me for a referral from my PCP. English was obviously a second language, so her communication was not good. After several questions to clarify, I finally understood what she was asking. To which she (in exasperation) replied, "finally, Oh my Lord.". I promptly hung up for the rudness. She called back inquiring if the call dropped or I hung up. I replied that I hung because she was rude and I did not wish to deal with her or her office unless I could talk to someone else. Her reply (verbatim), "Well you have diabetes, I don't.". This is reflects VERY poorly on this office and it's personnel who interact directly with customers. I hope the office manager sees this and has a serious conversation with the employee to whom I talked. At this point, I have no desire to give my patronage to this office. Medical offices need to better understand that this is a customer service industry, and take steps to improve the customer experience. -Update. I was called by the clerical administrator, Trish, and we had a nice talk. She investigated the issue and took appropriate action. I am satisfied with the outcome and consider the matter closed

Fantastic experience: Always helpful friendly and informed

Fantastic experience: Very wonderful caring group of professionals from receptionist thru to the physicians that I have and will continue to recommend to both friends and family for their care! No better group of people than the ones from Novant Health.

Fantastic experience: Mrs Lilli the PA and all the staff are great! Answer all my questions and are very encouraging!

Fantastic experience: With the help and medical guidance of Liliana Pitu NP my A1C is coming down! Thank you for your remarkable service caring for me!

Fantastic experience: A very good facility and I trust them with my care because they treat you with the upmost respect and courtesy. They listen to you and know their job.

Fantastic experience: Each visit is great.

Fantastic experience: Really nice people! Great Professional!

Fantastic experience: Best place I ever been for my diabetes all staff is super nice and great really no wait time appointments are right on track every time I have only waited around 5 minutes to go back to be seen every time look no further this is the only place i will ever go for a diabetes doctor

Fantastic experience: Great experience at the Diabetes Management. Shelly Rouch is a wonderful provider.

Fantastic experience: Everyone on the staff listened and took the time to answer all my questions.

Fantastic experience: Care about my health and listening to me about my concerns. I will definitely recommend any one with diabetes to come here, They treat you like a caring family member.

Negative experience: The quality of service has gone downhill for the month. Everyone has left!!! Not good. Plus, now they don’t require mask wearing!!! Who needs to wear masks more than patients (and their families) who require intensive diabetes care???

Fantastic experience: I had an excellent experience with the people that work there. They're kind, professional, listen, and answered all my questions and concerns.

Fantastic experience: Very nice staff, and I truly felt like they cared about me and my health!❤️

Positive experience: Dr was informative.

Fantastic experience: I am a 68 year old male patient and l have had type 2 diabetes for about 25 years. Recently I started down the path with Novant Health Diabetes Management. This is all they treat here. Diabetes...period. Kina Jackson has been assigned to help me manage my diabetes, and I could not possibly be more satisfied! Kina is a consumate pro. She is very caring, asks all the right questions, does her homework and is ready to make sensible suggestions that I can live with and implement. You will be doing yourself and all those whom you love and that love you a huge favor if you get Kina Jackson on your team!

Fantastic experience: Great personalized care provided with very courteous and professional team members

Positive experience: Very nice and professional staff one big complaint…. can’t ever get anyone to answer the phone… I have a very hard time scheduling my appointments …leave number and no one ever calls back….I hold on and no one ever comes to the phone….Have tried calling different times of the day to no avail….

Fantastic experience: Love the staff and Liliana Pitu is compassionate,encouraging and very knowledgeable. Grateful to have them taking care of me.

Positive experience: Definitely recommend. Everyone was very helpful, courteous and professional. I felt a lot better about my diabetes after my appointment.

Fantastic experience: Excellent care. I’m hyper vigilant caring for my brother and his blood sugar. Dr Lily prescribed medication best for kidneys, asked about water consumption. Great suggestions to help regulate blood sure. Appreciate the care offered.

Fantastic experience: Very good experience. Staff very helpful

Fantastic experience: Staff was very professional. Highly recommend

Fantastic experience: If I could give them 100 stars I would definitely recommend this office to anybody. The doctors and staff are amazing. Once you walk in you become instant family. Very accommodating with scheduling and treatment options. Definitely a 10/10.

Fantastic experience: The staff there is so professional, caring and kind. I have came from a long way in understanding, and how to handle my diabetes. Mrs. Wanda have taught me so much how to take better care of my diabetes and my health. Under her guidance and caring l feel so much better. I have been dealing with diabetes for many years.. l was going to other doctors for years my diabetes was always 8.0-9.1. I really had a hard time. Now my diabetes A1C stays at 6.5. I feel so much better. The staff treat me more like family than a patient. They all are just wonderful peoples. I just loves the whole staff.

Fantastic experience: Everyone was very nice. I am glad that I went there.

Fantastic experience: Shelby Rouch is a very caring endocrinologist. She jumps on the issue and not beat around the bush! If she forgets to give u any type of information she writes you in MyChart. She’s very professional and listens to your concerns, she makes sure u understand her plan before u leave the office. Before prescribing you something your insurance won’t cover and very high copay she has her team call and make sure it is covered! (99% of doctors have u go through the headache with the insurance company’s) I’m a bad diabetic and she gives me hope on getting my diabetes under control and stay that way! Thanks Shelby Rouch and ur crew

Negative experience: Very disappointed to learn that there's not enough money made in a Type 1 diabetes clinic to warrant the care I had been given when I first became a patient with the previous doctor at the clinic. Extremely disheartening visit, but not really surprised by healthcare practices who put money before their patients anymore.

Fantastic experience: The Wanda Rushton and staff are truly amazing . The care and love that is displayed is genuine. A great place to get help with your diabetic needs.

Fantastic experience: Everyone was so nice and polite, sincere and very helpful to me,, they were more helpful then my own family is..I have been a diabetic for 25 plus years and got information I never knew.. I had a great experience with them. Thank you

Fantastic experience: Professional caring team teaching ways to understand DM and make healthier choices improving quality of life.

Fantastic experience: Best providers possible! A great place with a great team!