Upland Hills Health Hospital & Clinics

Negative experience: Beware. Went to “Urgent Care” for a respiratory infection. I needed a nasal swab and antivirals. I was treated as if I was wasting their time… so imagine my surprise when I received the Emergency Room bill. My share after insurance is almost $600. I’m now being told that Urgent Care vs ER is at the discretion of the physicians. A respiratory infection that was a waste of their time gets billed as a life threatening emergency?

Fantastic experience: Explains things well, answers my questions, seems very caring.

Positive experience: Actually it was good. Dr. Dahm is funny - a good distraction from the pain of removing stitches! One thing: the nurse at rehab this morning said he left one stitch still in place. 12/2/25 visit: what I learned over time was that I needed a lot more information about the healing process of a broken ankle. I was constantly being surprised and frustrated by the extended recovery time that Dr. Dahm didn’t discuss with me. I had no idea how long it would take. I needed more from him. Today on my last appointment with him he did provide information and suggestions for dealing with ongoing swelling of my foot and ankle. I appreciated that. Please just do more of that sooner.

Fantastic experience: He was great! He listens and answers questions without getting annoyed. I really liked him!

Fantastic experience: Dr Graney answered all my questions and we worked together to form a plan to address my pain. He’s great!

Fantastic experience: Everyone was friendly and helpful.

Fantastic experience: Dr. Graney was so helpful. He was so knowledgeable and gave great info along with options.

Fantastic experience: Love her!

Fantastic experience: Made my son feel comfortable and took his time. Gave him time to think over the options. As a parent we need more doctors like him that listen and take things at the child’s pace. Shout out Dr. Graney!!!!

Fantastic experience: Dr explained shoulder joint replacement very well. Also joint steroid injection. Will have the injection first. Very good visit.

Fantastic experience: Dr. Colin Graney and his nurse were very professional,kind and caring.

Fantastic experience: He is very thorough. Really liked Colin right away. Certainly knows what he's talking about. Professional, smart, kind and explains everything wonderfully.

Fantastic experience: Dr. Graney did an excellent job. He took the time to explain all the alternatives throughly.

Fantastic experience: Experience was very good......a little premature to say how effective the cortisone inj for my trigger thumb will be, but expecting the best!

Fantastic experience: Friendly and knowledgeable. It was a great office visit.

Fantastic experience: He’s great! He has kept my plantar fasciitis under control for many years!

Positive experience: Wonderful care prior to, surgery & post op.

Fantastic experience: This facility is absolutely stellar! Dr Graney is extremely kind, knowledgeable and considerate. The staff is superb. Dr Graney is top notch! Highly recommend all the Doctors. Everyone there is so kind and caring!

Negative experience: Melissa gets 5 stars I liked her and she explained things well. SSM gets a 1 Star. Got X-ray on the 17th at clinic, they said they would call once it was read. No one called until Monday they said there was a fracture and would I like a an app set up with ortho. I said yes, she said she would take care of it and call me back. Finally Wen morning I called ortho myself. They got me that afternoon with Melissa. It should not have taken 5-6 days and several calls to get my arm looked at. This is my second experience with uplands that was less than good service. I know everyone is busy but when you say you will make someone an app and get back to them you should. And it shouldn’t take 3 days to read an X-ray. Mel Loy

Fantastic experience: Dr Dahm and his team are fantastic and meticulous. If you need a hand or wrist surgery I would highly recommend.

Fantastic experience: It was an exceptional experience. He explained things very well. I felt well informed and at ease when I left.

Fantastic experience: Very nice facility. Kind and efficient front desk staff. Dr Graney was very thorough and helpful. He took time to listen and answer all my questions

Fantastic experience: This was my first visit with this Dr and I was very pleased. I felt heard and his manner was kind and reassuring.

Fantastic experience: I felt listened to and am satisfied with the next steps for my care.

Fantastic experience: Dr. Dahm is a very nice doctor. He gives you options and lets you decide which is best for you. So many will say this or that has to be done and don’t let you have any input into your treatment plan.

Fantastic experience: Great hospital. The workers care a lot.

Fantastic experience: Quick meeting and knowledgeable personnel. Friendly every time!

Fantastic experience: Dr Dahm was attentive and kind. Felt very comfortable and reassured during my visit

Fantastic experience: This visit was a checkup of the second hip surgery Dr Messer performed. She encouraged me. After sharing my overview of my PT progress with her she concluded that I just need enough time to build stamina and endurance. Dr Messer is relaxed, showing her natural caring for the patient. She is a good listener. I highly recommend Dr Messer for orthopedic care.

Fantastic experience: Melissa was very nice. Patient orientated. Very professional.

Fantastic experience: Melissa was very informative and made every effort to make sure I understood my obligations for the up-coming shoulder surgery. I left the meeting very impressed and greatful.

Fantastic experience: Very pleasant visit

Fantastic experience: Awesome, caring this team is the bomb. Listens answers questions and even calls you up after surgery too make sure your doing ok.

Fantastic experience: Dr. Dahm is one of the best! Highly recommend and his bed side manner is above and beyond, he truly cares about his patients and explains everything so you understand.

Fantastic experience: My recent trip to the ER via ambulance was well orchestrated, reassuring, and medically so well handled. We are fortunate to have such excellent services available. My follow-up visit with Dr. Graney was equally well done, as usual. He is so competent, explains things so well, responds so promptly, and goes out of the way to make sure that treatment is effective.

Fantastic experience: Very thorough, knowledgeable and caring surgeon. Strongly recommend him. Changed my quality of life.

Fantastic experience: I arrived early and they were able to get me in early and were very efficient, friendly, professional and thorough.

Fantastic experience: I recently had a total knee revision surgery performed by Dr. Brian Keyes and a carpel tunnel release surgery of my right hand performed by Dr. James Dahm, both performed as outpatient surgeries at Upland Hills Hospital. I was able to get each surgery scheduled rather quickly compared to the usual wait far into the future for a surgery appointment at a Madison hospital or outpatient surgery center. I was treated very well by all the Upland Hills Hospital staff during both of these outpatient surgeries. Both surgeries had successful outcomes and my body healed quickly. The knee revision surgery was the third surgery on my left knee following a worn out 13 year old partial knee replacement and a recent full knee revision surgery performed at a Madison hospital that began failing after only two months of recovery. I couldn’t get my original surgeon to see me in a timely basis about the failing full revision surgery. But a neighbor recommended Dr. Keyes, who quickly assessed my knee condition and scheduled me for another surgery before I was even able to see the previous surgeon in Madison again. My recovery from the knee surgery performed at Upland Hills Hospital was the fastest recovery of the three surgeries on that knee. I have one more thing to add about the kind and caring staff at Upland Hills Hospital. They even let my wife wait in the hospital waiting room during my carpal tunnel surgery with our new 2 year old toy poodle/bichon mix breed dog who we had recently took in from someone who had to rehome her. We had thought my wife would have to wait in our car with our dog until I recovered from the surgery anesthesia.

Fantastic experience: Felt very confident that I would be well taken care of by my surgeon after my consultation

Fantastic experience: Great Physician!

Fantastic experience: Very pleased with Dr Steffin and his team for doing my total knee replacement surgery. He explained everything beforehand and there have been no surprises whatsoever. I’m looking forward to finishing the physical therapy and moving forward to the same process to the left knee.

Negative experience: If you’re looking for reliable service do not come here. It took me two hours to see the doctor in the Emergency Room. Would not recommend

Fantastic experience: I believe Melissa Messer, PA is a "magician" masquerading as a Physicians Assistant. Her delivery of the Iovera injection, the results(!) and the communication associated with it far exceeded my expectations...and I was in healthcare for 36 years. Dr. Bryan Wierwill (retired)

Fantastic experience: Listens to your concerns. Answers any questions. Is easy to understand when explaining what she recommends. Very patient and always has a smile and a positive attitude.

Fantastic experience: Dr. Prosser is friendly and knowledgeable and efficient. He has encouraged me that my recovery from shoulder surgery is on track.

Fantastic experience: Dr. Z is remarkable. I am so pleased that I was able to have him as my surgeon. Sincerely, Dick Cates.

Fantastic experience: Friendly, like his smile. Takes the time to listen to your issues. He really likes his job.

Fantastic experience: All the staff were very helpful and courteous. Dr Greeley was attentive and answered all my questions. I was able to get an appointment in a timely fashion. I left with a clear plan and understanding that I could call with further questions as needed.

Fantastic experience: Great Doctor! Friendly and he takes the time to explain things to you.

Fantastic experience: Dr Graney is prompt (I’ve never been kept waiting) but that isn’t even the best part. Dr Graney is knowledgeable and experienced, he is straightforward with his care/bedside manner and he is an excellent surgeon.

Fantastic experience: Great doctor and really cares for his patients

Fantastic experience: Dr Dahm is a wonderful doctor. He cares about his patients and also patients that really aren’t his. I would definitely request him if ever needed again.

Fantastic experience: Everything went great. She is very knowledgeable and friendly. Everyone is very helpful. Thank you.

Fantastic experience: Had a great experience with Dr Graney! He answered my questions fully!

Fantastic experience: Dr Graney is great. He communicates his plan well and is always available to address questions or concerns.

Fantastic experience: Great experience, like the Dr., and his staff

Fantastic experience: I'm so, thankful for my team of Doctors. He definitely takes the time to explain & creates a plan. He even gave thoughts on next steps if needed. He made me feel at ease, comfortable & understood my thought process & concerns. I definitely value his opinion & expertise. I'm so grateful, to be one of his patients. I can tell you with out a doubt, after seeing my doctor I HAVE HOPE! He's on to something in diagnostic testing & I pray, I can finally get to the root of this awful issue! Blessed with the best!

Fantastic experience: Dr. Graney is a very attentive and knowledgeable podiatrist who gave me great direction on my future care. I truly feel like I'm in good hands.

Fantastic experience: Great bed side manner and truly cares!! Highly recommend him!

Positive experience: Melissa was very thorough on what was done during my procedure, what they found, and how it was corrected. Very kind and compassionate.

Fantastic experience: I saw Mellisa Messner for a pre op appointment and knee injection. Her and her nurse Donna were friendly, knowledgeable and explained things in an easily understandable manner. I appreciate having compassionate and skilled care available so close to home.

Fantastic experience: Melissa was very friendly and informative

Fantastic experience: My husband was very impressed and Dr. Vilairi, I spelled his name wrong, he spent a lot of time with him and he was very thorough. He explained everything very well! He was kind and very matter of fact.

Negative experience: I was not impressed with LPN Taylor whose personal hygiene was less than desirable and skills were even worse. She tried to take my blood pressure while my legs were crossed and never realized that was the reason she was getting a wonky reading. When I brought this to Dr. Graney’s attention he said “I didn’t hire her.” He went on to criticize my recent surgery which was done at the #1 hospital in the country and possibly the world, Mayo Clinic, Rochester, MN. Needless to say, I will not be returning to see Dr. Graney.

Negative experience: Horrible absolutely horrible, these people pretend to listen to and they agree with you, then they ask their colleagues what they think the issue is, without anyone else actually taking a look to see whatever the concern being addressed is, mind you by looking at a photo that they take of said concern and they have to ask someone else what it is! I thought you have a medical license to be able to determine what it is that is being diagnosed! I was given an antibiotic for a fungal infection twice! Hope these punks get shut down!

Fantastic experience: I needed echocardiogram need a week before my Spine Surgery and called my regular provide SSM health Madison and they had 6 weeks wait. So, in a whim I decided to call Upland Hills where I had Physical Therapy in the past. Not only, I got in for the next day, but they also helped me get referral from my Primary Care. I was in and out pretty quickly as they had told me- no wait at all. The technician took care of me very carefully answering all my questions and even walked out to show my the Exit. Thank you Upland Hills Clinic for you kindness and hospitality.

Fantastic experience: Dr Graney is an excellent Doctor. He spends time with you and explains everything that’s going on with your surgery. He shows me my x-rays and shows me how it’s healing. Explains the next steps in my recovery and always is upbeat and positive.

Fantastic experience: I have known a lot of orthopedic doctors. Dr. Villare is the best I have ever known . He spent almost an hour with us, explaining the problem and showing us x-rays. I very much appreciated his time.

Fantastic experience: Dr.Hartline and staff are always very nice and accommodating. I feel that Dr. Hartline always takes the time she needs with me and never rushes me. She always follows through with our plan, recommendations and orders.

Fantastic experience: Excellent care.

Fantastic experience: Dr. Sippl is very kind. Makes me feel very comfortable.

Fantastic experience: Very happy with the help I receive from Dr. Shelby.

Fantastic experience: Shelby is always thorough and patient.

Fantastic experience: Courtney is very caring and knowledgeable.

Fantastic experience: Office staff were friendly and quick to check me in. Wait time was minimal following arrival. All things I needed were addressed and follow ups scheduled. Shelby is personable and professional. I only wish appointments could be scheduled sooner, but that's everywhere due to shortages of medical professionals in our area.

Fantastic experience: DR. Shaff one of the BEST. She listens to you.

Fantastic experience: Very good experience. Timely, pleasant staff and atmosphere.

Fantastic experience: Excellent. Dr Villare is thoughtful, explains what the options are and the procedure I had.

Fantastic experience: Dr. Schaaf is fabulous! Very thorough!

Fantastic experience: I thought she was great very professional happy with her help

Fantastic experience: A very good experience… Quick check in with the triage, then dealing with the insurance card/Office stuff once in a treatment room waiting for the doctor. Dr. explained everything thoroughly, so did the nurse prior to starting an IV, so did the tech in the CT scan. Everybody explained what was going happen in advance, so there were no surprises which was very nice. My issue was resolved, and even though they were fairly busy that night, it still didn’t take that long. They Even found an issue I was unaware of, It did not need treatment, but I do need to monitor it. Overall, a very positive experience.

Fantastic experience: She's the absolute best

Fantastic experience: Dr.Grunow answered all my questions and was very helpful.

Fantastic experience: friendly, thorough, thoughtful

Fantastic experience: My 1st visit and I'm absolutely happy with my new doctor. She listened and remembered all my concerns that i brought up and made sure to order all requested labs. very impressed for a small town do tor. I have previous bad experience with small town doctors and or vlinics but i believe inwill remain s patient of Chelseys for along time!!!!

Fantastic experience: All of the staff are very helpful, professional and dedicated. I have been here many times, and I am so glad to be able to use a facility with so many services.

Fantastic experience: They are absolutely the best,I am so grateful they are here, from the clinic to the urgent care, thank you so much.

Positive experience: The waiting was extremely long, not overal an A +

Fantastic experience: Dr. Hartline is a fantastic doctor! She is kind, compassionate, patient, and really listens to you! I always feel like she sees me as a person first, and a patient second. I always have a positive experience with her and only have great things to say! I highly recommend her!

Negative experience: Normally have a great experience. Recently saw Dr. Villare for the first time. He was arrogant, rude, dismissive and unhelpful. I would recommend seeing anyone else.

Fantastic experience: Arrived at Urgent Care approximately 5:15 pm and they were EXTREMELY busy. Was greeted right away and addressed about the seriousness of my concern. After I assured them mine was not an “emergency” situation I was directed to have a seat and they would be out to address my concern asap. All personnel were professional, polite, knowledgeable thus I have nothing but praise and respect for all of them. In a relatively short time I was taken into an exam room and all my pertinent information included my concern for being there was taken in and recorded. I was then asked to return to the waiting area and they would out to get me when a room became available. After I short period of time a nurse came out and guided me to the available room. She asked, obtained and recorded all the information that was need. After a short time Dr Thomas came in introduced himself to me and addressed my concerns. I could not have been treated any better shown more respect and had all my questions and concerned addressed than I did. As tremendously busy as everyone was, no one rushed through anything but conducted themselves in a manner that showed their sincere care and concern addressing my issues.Overall things could not have gone better and I could not have been treated with any more care and concern that I received from everyone I saw. Thank you so much to everyone that assisted me and addressed my concerns. I could not be happier with my experience with the care I received.

Fantastic experience: Prompt, courteous and respectful.

Fantastic experience: Great visit got my questions all answered

Fantastic experience: I have had many doctors in my 73 years. Dr. Schaaf is the best by far. In my last visit I went in thinking I might have an ear infection. After looking in my ear she found that instead I had one kind of cancer. She removed one on my ear. The other was on my scalp above my ear covered with hair. She explained that I would need a surgeon and pathologist working together to remove ir. She referred me to the persons I need to remove it. I’ve never had a doctor as perceptive as Dr. Schaaf. What she tells me is ready from the office when Ieave. She is personable and caring.

Fantastic experience: Very friendly, and easy to talk to. She listens and ask questions I don't feel like I'm rushed when I see her.

Negative experience: 4 hours in waiting room should tell you everything

Fantastic experience: Love this hospital. Treated very well on a 1in 1 basis. Very informative and helpful.

Fantastic experience: It was fast, efficient, friendly, professional, and most import, I was taken care of in 20 minutes.

Fantastic experience: Wonderful experience, all staff were welcoming and very pleasant. Got me in early and out early and excellent honest and straightforward care.

Fantastic experience: Dr. Hartline is an Amazing Doctor. She takes the time to address any questions we may have.