Aster Springs

Fantastic experience: Hello people, I'd like to give a hugh shout out to everyone at Aster Springs for giving me a place to call my home away from home. I walked in not knowing anything about this program. Jess (he's the bomb digitty) welcomed me with such compassion and grace. Helped me understand I was doing what was best for me and had the utmost confidence in the staff he works with, that i was also very safe and well cared for during my recovery. I can speak for myself in saying that every positions filled from Administrative, RCS's, Nurses, Dieticians, Therapists, Chefs and Maintenance all came to work, however, it felt like family. So much pride and individual care was given to me and my peers. (the people who get me most) I can say without a doubt, choose Aster Springs for healing in your recovery. Best decision I've made for ME!!

Fantastic experience: Team takes time to check in with family. They gave me weekly updates and answered my calls at all hours. I felt really safe and secure sending my loved ones there.

Negative experience: To put it bluntly— They are HARMING patients by preventing them from getting the care they need with their unprofessionalism. I had a horrible and frankly unprofessional intake experience. Do NOT waste your time going through the intake process if you have any sort of medical issues (i.e POTS) outside of the eating disorder whatsoever. While I have multiple chronic illnesses, I would not consider myself so medically complex that a medical facility such as this could not take me. The executive director, Melanie, as well as the Odyssey network intake staff will hype everything up to your outpatient team and reassure your worries until they realize you aren’t a cookie cutter case and then they won’t take you. They claim to take an individualized approach but in reality if you actually need the individualized approach and aren’t a cookie cutter patient, they won’t take you. This was so frustrating to be led on and lied to that they could help. My outpatient treatment team were astonished by the way the intake team treated me when I was already struggling. There was a complete lack of communication, professionalism, empathy, and understanding. I was hesitant to admit to the program and I was assured they were experienced handling chronic illnesses such as POTS. When they actually got my medication list and diagnoses list (even though I had previously disclosed this and they said they could help) they then told me they couldn’t take me. Then when my outpatient team discussed it with them they changed their mind and said they would take me again, before again saying they wouldn’t. I am a college student who was trying to seek treatment during the summer. Their lack of communication and utter unprofessionalism caused me to not be able to seek a higher level of care in the summer because I sat on their waitlist and did their intake process for weeks under the assumption they would take me. They were absolutely unprofessional and unbelievable how terrible the intake process was. Do not waste your time if you have POTS or any other medical issue aside from the ED. Apparently if you have medical issues outside of the ED you are too complex for residential centers but not complex or severe enough for inpatient so you just get stuck outpatient and struggling. This is a side note that I don’t have personal experience with but in the intake process they hyped up how supposedly great they were with ARFID and its overlap with autism, which sounded amazing. But if you look at both google reviews and other ED treatment review forums, you will see reviews as recent as a few days ago of me writing this saying they are horrible with treating ARFID.

Negative experience: Continued on... * Again, the staffing is a huge issue- they have one staff member per 8 clients. They claim this is a low ratio on their website but there is nuance to this claim. This staff is often not properly trained, observably unsupported direct support staff member. Often there is just one Tech/direct support for the whole house, so if there’s any sort of crisis or issue, the staff and the clients are in for a very tough time. It’s truly just a matter of luck that a large tragedy hasn’t occurred. There is USUALLY a nurse in the house but some of them do absolutely nothing. I’ve had the wrong medications given to me and had medications completely forgotten. It’s just a disaster waiting to happen. This place is generally dysfunctional and I feel bad for anyone in direct support employed by them because they are overwhelmed, overworked and deserve better since they’re obviously keeping this place going for what it is. And unfortunately, they don’t seem able to do much vetting of those they hire since I could see they have a very high turnover, so some staff are ill equipped/untrustworthy. I once had a direct support staff member make me do laps around the dining table when I was resting my hands on my head at the table. Also one tried to give me a diagnosis when I wouldn’t immediately comply with an order she gave me without understanding why— maybe acceptable at boot camp but not at a “compassionate and personalized” residential treatment facility. * They don’t always bill medications correctly (i.e, not charging your insurance for expensive medications they make you have like an epipen or billing for the correct quantity of medication.) This mistake left me, the customer, with an extra $815 bill due to a completely avoidable error on their end. When I contacted the billing department and the executive director about the billing mistake, asking them to take accountability for their error, they ignored my emails and phone calls. * On the medical side, there have been several harmful mistakes made. A client while I was there was told they were HIV+ when they weren’t, Aster just got the blood vials mixed up and it resulted in a false result. One of the therapists also freaked a client out making them believe they were unable to have children cause they were “premenopausal”—but the doctor quickly informed her that everyone is premenopausal until they hit menopause. This added this unnecessary stress that didn’t need to even occur. All in all, I just prompt you to question this place before receiving treatment here because it’s not what they claim to be.

Fantastic experience: My sister can ever a year ago and is still strong in her recovery. She still talks about the people who work there who helped her get to the place where she is now. The work they do here is above and beyond every other facility! Thank you Aster!

Fantastic experience: Great support for families. All of staff were very responsive and nice when I had questions about my partner and their treatment. Very happy they included me as part of the process and gave me resources. They answered any time I called.

Fantastic experience: I was at Aster Springs for 5 weeks of res just about a year ago. Going in, I was jaded—I’d been to treatment a LOT and had never felt like I was ever seen as a person or heard for my individual needs—I knew I needed more support with my ED but was doubtful another stint in treatment could provide that. Right from the start, it became apparent that there was something different about Aster. Admissions refused to let me give up—every time I tried to back out, they assured me “it’s okay, we’ll check back in with you in a few days.” When I signed my first AMA form during week 2, the director pulled me aside and went through my rationale for wanting to leave with me, and we talked about what they could be doing to better support me if I were to stay—that they’d support my decision either way—but if I stayed, what could be different? Don’t get me wrong, it’s not the kind of program you can just get away with behaviors at. They do mean business there. It never feels punitive though; they really do go out of the way to do whatever they can to help support you so that you have what you need to succeed in treatment. While some of the groups could get repetitive, especially if Aster isn’t your first rodeo, they’re receptive to that feedback and individual work is truly individualized. So I stayed. And two weeks turned into three turned into four. By the start of week 5, I was getting itchy to GTFO. I was working on discharge planning stuff with my dietitian and was doing fairly well. And then there was a bit of discrepancy between what my therapist was saying my estimated discharge date was and what I’d had in mind for that date. AMA #2. We met in the middle and came to an understanding. This was hugely different from experiences elsewhere—I was used to voicing a concern and either 1. being ignored completely or 2. being told that it was “just my eating disorder talking.” Where Aster has truly shined, in my opinion, has been since discharge. As I’m not generally one for planned or “traditional” step downs (doing the res -> PHP -> IOP thing just isn’t for me), I’m usually excluded from most Alumni programs. The times I haven’t been, the experience has been just as cookie cutter as the program itself and/or so chaotic and unstructured, it was like a relapse waiting to happen. Not at Aster. The alumni program offers a few groups on zoom each week that are so well run, I genuinely look forward to attending and have gotten so much. There’s also a group chat for alumni that is well moderated and SO supportive. Honestly the alumni program takes so much of what Aster did well, and runs with it. Topics each week are suggested by the group, struggles are welcomed with compassion but also offers of support, and the individual nature of the recovery process is truly celebrated. Aster Springs was truly the first time I went to treatment and discharged in a place where I really felt like maybe I wouldn’t find myself needing that level of care again but also having a place I knew I’d actually be willing to go back to. I was asked what made it so much better and honestly, just the fact that I was truly treated like a person made all the difference. It gave me hope for myself, for my recovery, and for my peers.

Fantastic experience: My sister had a great experience. The staff were really kind to her and I couldn’t believe how knowledgeable they were with neurodivergent populations. My sister was always allowed breaks, time for sensory needs, etc. it’s hard to make clients like my sister feel at ease, and the staff went above and beyond.

Negative experience: READ THIS IF YOU HAVE ARFID!! Aster Springs claims to treat ARFID, but after doing residential twice, I was left with absolutely zero skills or knowledge that applied to my own eating disorder. I was even misdiagnosed at first and had to continuously explain that I was not anorexic. During that stay, the only treatment that I was given that aligned with ARFID was a single exposure. All groups and even private dietitian sessions were geared solely towards anorexia. Additionally, the alumni coordinator Jess asked me to detail my negative experiences with Aster - and after I did, he told me I was lying. Extremely cruel and unprofessional! Aster Springs is a flawed program, and that’s okay, but what is not okay is being completely non-receptive to criticism or suggestion and attempting to silence their alumni who speak on it! I could say a lot more, but I’ll leave it at this: if you have ARFID, Aster Springs is not a treatment program, it’s a slumber party with a personal chef, and I’m not the only one who has had this experience!

Fantastic experience: Despite all the confusion and fear I had in considering a program, I didn't even have to be admitted into the center before meeting admissions coordinators who kept me going with constant support and a message of hope. Chaney, thank you for giving me a chance to look forward to growing again, as your spirit and tirelessness in guiding my family and I in this process has been key in motivating a little bit of change, day by day. The energy you brought to my initial assessment set me up for better exploring options for support programs, and I owe you 1000x over for going out of your way to offer direction even outside of the assessment. Even if you feel as though help is impossible, it's worth just checking out Aster Springs and meeting some of their team, as they will remind you of the qualities of persistence and hope that you innately possess.

Fantastic experience: About the after care alumni program: First of all, Jess who runs the program is AMAZING! I really enjoyed how they offer a support group after discharging from res. Not many places do that and I think that is what really sets aster springs apart (and many other things). Even though I don’t go to the support group now, Jess still checks in on me and I appreciate that so much! Overall Aster springs was the best program I went to. Shout out to all the staff that helped me in my healing journey:)

Fantastic experience: This place has some of the most personable and caring staff I’ve ever come across. I came to visit my friend who was a client and I was blown away by how warm the whole team was.

Negative experience: Aster Springs did not provide beneficial and ethical treatment to all of their residents. Multiple group therapy sessions were cancelled because of staffing issues. Residents were left alone multiple times without supervision because there were not enough staff members available. Multiple staff members did not maintain professional and ethical boundaries while protocols and procedures were not followed on multiple occasions. The Executive Director arranged an emergency meeting with the residents to tell them that they were not adequately staffed. She proceeded to boast about how well the business was doing and how many individuals were waiting to enter treatment. The Executive Director and staff members accepted gifts from residents and repeatedly persuaded residents to leave positive reviews on Google Maps. The unethical and unprofessional behavior by multiple staff members was documented.

Fantastic experience: My stepdaughter attended both the residential and partial hospitalization programs. We were hesitant after a subpar experience at another facility. I was pleasantly surprised by how communicative the entire team was. They treated my stepdaughter with such incredible compassion. There were many moments of meeting her where she was at, even while struggling. There was no earning phone time through completion, or having things taken away because she was struggling. Nothing was punitive. Everything was reinforcing. I’m very amazed by the level of humanity given to clients at this facility. It’s an incredible staff.

Fantastic experience: This is hands down the most effective, empathetic, and communicative treatment program I've ever referred clients to.

Fantastic experience: My friend attended this facility and she went in unhinged and came out hinged. This facility is truly incredible and I can’t recommend it enough!

Fantastic experience: I had a cousin who discharged from this facility about a year ago. The person they were when they entered can’t even be compared to the person they were after. I’d recommend this place to anyone

Fantastic experience: A lifelong friend of mine spent time at Aster Springs this past year, and since she's come home, I've truly never seen her in a better place. I'm so grateful she found her way to this facility so she could experience healing like never before <3 thank you to the care team at Aster Springs!

Negative experience: EDIT: They called my mother (I am a 31 year old adult, so it’s super weird that they’d call her as I live independently and am not a child), but they called my mom and complained to her that I left this review, saying they definitely won’t accept me into the program because I left this review, but I couldn’t go anyways as it’s not wheelchair accessible. It was super weird they they called my mom just to tell on me for leaving this review. I felt like they trying to get my mom to coerce me into deleting my review, or they were hoping she would punish me or something? But I’m an adult. My mom can’t send me to time out for leaving a review. It was just weird and made me feel very uncomfortable that they called my mom to tattle on me as if I were a child. I also had never given them permission to call my mom and had not signed an ROI for them to speak to her, so they violated HIPPA laws by calling her without my consent, which is illegal. The whole thing was just super weird and made me feel uncomfortable and unsafe that they called her. It came across like they were threatening me just because I left them a review shedding light on how ableist they are and on how Aster Springs is not ADA compliant, and then they called my mom in an attempt to scare me or threaten me or punish me or something. It made me feel very unsafe. And the creepiest thing is, they went on my google profile, and looked through my past reviews to figure out my real name (because I use a fake name for my google account). They stalked me, went on my google account, and read all of my past reviews in an attempt to figure out who I was, and they got my real name from a previous review I left of an unethical therapist I used to see. They stalked my google reviews to find out my real identity, and then called my mom without an ROI and without my consent to call her, which is a HIPPA violation and illegal. Going through my old reviews to figure out my real identity so they can tattle on me to my mom is possibly the creepiest thing that has ever happened to me. They are not wheelchair accessible, and are not disability friendly. They told me I couldn’t come to the program because I am disabled and in a wheelchair and there is a staircase that patients have to walk up and down to go to groups on the 2nd floor, and I would never be able to walk up the staircase as I am in a wheelchair. This facility is not ADA compliant, which is technically illegal. They said they couldn’t even provide me with a shower chair in the shower

Negative experience: I was here from January to March of 2024. I had really high hopes for this center because the reviews were so high. Maybe it was my mindset that aided in the bad experience, or the client atmosphere, or both. But I'm here to share my experience nevertheless. I came in with motivation as well as apprehension towards recovery and the program because I was in a completely different state and atmosphere than I was used to. At first, I felt pretty welcomed, and my team was great. It started going downhill the more time I was there. Completion became hard, and even harder when there was no-one at the table completing meals. Staff: The BHAs were phenomenal for the most part. You'll always find that one or two that don't really match your vibe, and that's okay. But I loved them all anyways. I may have not shown it at all times, because I was dealing with a lot of issues mentally. My team: My team was great at first, but then I was paired with a therapist that I don't think matched me. She was sweet, and sometimes it was hard to read her, but we were chilling. I loved my dietician as well, but later into my treatment it became apparent that she did not favor me. She seemed annoyed whenever I wanted to talk to her or ask her for things, and when I had to step up to inpatient, I tried to say goodbye but it just felt like she was very dismissive. Maybe I was too over-bearing as a client for my team, I'm not sure. I just wish that we worked together better. Overall I felt as though I was being ignored by my team. Whenever I was struggling, they'd never come up to me to ask me how Iwas doing or if I needed to talk. Instead, they just walked by me without saying a word. (compared to other clients, where if they saw them struggling, they'd come to their side.) When I addressed it, my therapist said that that was what the BHAs were there for, but I told her that she knew more about me and we spend more personal time together. Her retort was that I spend all day with the BHAs (the issue is that I don't spend 1hr sessions being super vulnerable with them. love them though <3) There were a few times in which there were situations that just left a bad taste in my mouth. I once mixed up my words on a situation (I had mentioned that my dietician wouldn't let me switch my HS snack, but she did try to let me. I misunderstood the question that was presented to me), and my dietician told me not to "throw my team under the bus". I was also shipped off to Indiana to go to inpatient for what I was told was only going to be 2 weeks, but then was told by the team that they didn't want me back and that I was better off there. They told me they didn't know what to do about me anymore, so they weren't going to try. I was blamed for behaviors that didn't make sense (like purging into gloves, but I'm emetophobic, which I later found out that my previous roommate had set me up). They had only told my dad those things and didn't address them with me in sessions or personally. I was told that I was being selfish by taking glucose tabs when my blood sugar was low because I wasn't diabetic (I was taking away from the people with diabetes I guess??) There were also just times in which I felt that staff were demeaning towards me. There was just a lot of miscommunication between my team and I, which I think was a major setback. I wish that I received more support and care from them. I admit that I had other issues on top of my eating disorder at that time, and that may have contributed to it, who's to say. I wish my team was just more transparent so we could've worked on these things. I also honestly think that at the time I was there, they weren't equipped to handle issues that aren't solely eating disorders. They refused one of my mutual friends because her mental health issues "were too difficult to handle". So that is my honest experience with this place. This isn't to bash the program, or say that it's horrible. Every place has its flaws, and maybe I was at the right place at the wrong time.

Fantastic experience: Aster Springs has been nothing but an incredible experience each time I have gone. As someone who has required treatment multiple times, Aster is always the first place I recommend to others. From support both at meals and away from meals to the connections made within the milieu, I have been nothing but impressed by how this facility is run and the passion and drive that each of the employees at Aster show. All of the RCS's show a commitment to their role within eating disorder recovery support and go out of their way to provide individualized care and support to clients. My treatment team was amazing. Via and Emily are two of the most amazing providers I have ever had, and I am so lucky that I was paired with such amazing people. All of the dietitians, therapists, and RCS's at Aster clearly care and show passion for their roles, and that is evident every single day. The dietary care specialists make wonderful meals and take time to connect with us too, which is not something I have seen in any other program. The whole treatment experience is extremely individualized and you WILL receive the care that YOU require. I couldn't recommend Aster Springs more. Thank you, Aster, for changing my life for the better. <3

Fantastic experience: -Aster springs alumni program review- -My time at Aster Springs was very great, but I wanted to speak about what life is like outside of a treatment setting in terms of support from Aster Springs. Within my first week of discharge, I had already been contacted and asked how I was doing and put into a group chat with all the other alumni where we can talk about our struggles and offer each other support, there’s also weekly alumni meetings. I find very helpful. One thing I love about this alumni program that they are run by A staff member from Aster Springs, And our kept well monitored. The weekly meetings each have topics and our great outlet, especially for those who are struggling and or just want that little extra support. I never feel alone in my journey , And I know Support is literally always one text away. Leaving a higher level of care can be very difficult, but you will not be doing it alone here. I think this is what sets them apart from treatment centers. You will always have aster family to support you even after you finish the program. In addition, everyone is in their own stage of life and you gain lots of perspective and knowledge about different things That you may experience in the future or are experiencing. I want to give a shout out to Jess Mairena , For always making sure that the group chat stays recovery, focused, and there needs met , I couldn’t imagine my life without the alumni program Payton Berry

Fantastic experience: My time at Aster was a different experience than I have had at different treatment centers. To the point where it was a different experience, different precipitating events, and different Molly's. I felt so incredibly safe and cared for and loved. It was hard, but not in like a negative way - like yes parts were hard but the facility made it ten times easier. I felt like a real human, I didn't feel like a patient. I feel like I was listened to, and I was heard in some sort of capacity no matter what and that was incredibly positive. My relationship with recovery went to something I didn't see for myself in any sort of capacity - I only thought it would be short term getting back on track, and as I moved through the program, I saw it as something I could see happening for the rest of my life. I began to see that I actually could change - in multiple aspects and not just my eating disorder, including the things that caused my relapse. I really have to shout out the whole team; I hadn't met anyone I genuinely had issues with. Shoutout to Pauline and Megan for being so open to talking creating a save environment! I had never had someone before care. To anyone on the fence about coming, just do it. I've been in mulitple treatment environments before, and this is by far one of the most beautiful treatment experiences I've had. Nothing is perfect, but this came pretty damn close. Not every place is perfect for everyone, but Aster is so good about providing individualized care and accomodating to fit the needs of others.

Fantastic experience: The alumni program is such a great support - I got to be exposed to so many other perspectives and a community of support. It's really nice to stay in a recovery program rather than a day program that is safe.

Fantastic experience: The best treatment I have had in my 49 years of having an ED- compassion and respect by staff made my recovery possible!

Fantastic experience: My time at Aster was great. I think that everyone there is really supportive - not only the people that work there are supportive, but they create an environment where the clients want to support each other. The staff was also really good at providing moments where we didn't have to focus on just our eating disorders. We were allowed to joke and feel like humans. It felt like everyone there really cared about you - you can tell that everyone really enjoys their job and is in it for the right reasons and really supports you. I wanna shout out Jasmine, Miss Betty, Justice, Caroline, Pauline, and Haley. I also love that the staff let me run community meetings every once a while - they celebrated me being so excited about programming and sharing it. My time here I'm gonna looks back on and think "wow. I did it". For anyone on the fence, please come to Aster Springs. Before Aster, I didn't even want recovery and didn't see it as a possiblity, but after seeing others believe in me, I started to believe in myself too. Treatment was where I met people who will stay with me for life.

Fantastic experience: As a Practice Owner and Clinician in the eating disorder field, I am thankful to have Aster Springs to refer adult clients to for higher levels of care. Their staff, especially Kaylee O'Connell, are incredibly helpful in getting clients into their care in warm, welcoming and competent ways!

Fantastic experience: It was very good. I'm really happy I chose Aster Springs. I think everyone on the team is incredibly supportive and really stood out. I wanna shout out Pauline, Emily, and Justice - Justice is a phenomenal nurse and I really enjoyed talking to her and Pauline and Emily were really supportive members of my team. I feel like I gained hope for recovery - I know my eating disorder isnt fixed, but I do actually want to recover now. If I could say anything, I would say take the leap. It’s worth it.

Fantastic experience: This experience was so hard, but I think there's a reason that I came here and didn't go anywhere else. The idea of changing was scary and intimidating, and yet there are so many people who meet you exactly where you are at with care and compassion. The privilege to do something incredibly hard alongside amazingly compassionate people has been a transformative experience for me. I dont have the words to explain my gratitude for the people here. There have been so many intentional and direct connections that I have been able to create safety within.  You are doing hard things, even when people can't see it. Considering to come here, and considering getting help, is a sign of wanting and knowing the life that's possible for yourself. It's okay to be scared and feel relieved at the same time. You can be terrified, anxious and sad, and Aster will also make you feel relieved and safe and a team of people who will hold that for you and support you. You can still want it, even if you may not fully believe it's possible.

Fantastic experience: I had a great time. I did a lot of research deciding on a place, I found this one and said I would give it a try. This place was incredibly serene - the screen in porch, being able to go outside. Caroline was an incredible support for me, and was so open and helpful throughout. I really like the groups. It was a challenge - because it is treatment, and eating six times a day is difficult. Even in the short time I've been here, I've seen genuine improvement. It's so hard to take the first step of accepting higher level of care, but I'm also so glad I did it. This was a safe place to discover a lot about myself, my family, and my eating disorder.

Fantastic experience: I received RTC and PHP treatment at Aster and I really enjoyed my time. I think that above all Aster Springs is competent and perfect fit for eating disorder treatment. It's not unusual to see people say that residential care sucks, is traumatizing, etc. So, I was pleasantly surprised to find that Aster not only provided incredible care that aligns with disordered individuals true needs, but also had great amenities and staff who truly cared. I don't think I would be where I am now without Aster Springs. And because of the extremely good care, my timeline for recovery is hopeful. I'm incredibly thankful that I can live my life again. I am especially thankful for Gracie, Crystal, Jasmine, Nia, Ashley (RCs, who you will see the most of), Jess, Pauline, Megan, and Emily. Recovery is like going up a mountain, eventually the bad experiences with body image and triggers will peak. Aster Springs in my mind is the safest place to go through that experience and come out happier and healthier.

Fantastic experience: My experience was difficult at first because of the transition, but I had heard a lot of good things about Aster Springs, and I had felt more comfortable in particular because I was around nature. My expierience was honestly life changing, I didn't expect there to be as much support as there was. I genuinely feel different - but like a good different. It was a 360 turnaround - I came in hopeless, and now I'm genuinely hopeful. I want to shout out Nia, T, and Crystal - all Rc's who were the best and genuienly helped me the most. At first i thought recovery was really scary because I didn't know what to expect, but now that I do, I feel a lot of comfort. I learned to trust my gut by going through this process, and I had to learn that I wasn't putting my life on hold to come to treatment. My life was just beginning.

Fantastic experience: The people were amazing. Love the screened in porch, rooms were wonderful. Rc's were great, therapists were great, Joe and Diamond were amazing. Variety in terms of expsoures went well, variety towards meals were pretty stagnant. People are so deeply cared for while youre at Aster, that really care about your likes and dislikes, and know your needs, theyre both regarded and challenged. And treatment is tailored to the individual, there isn't a one size fits all. I cant imagine having gone anywhere else. This was a really positive experience, even when there were times were bad, I knew they wouldn't last.

Fantastic experience: This was my first time in treatment; I came in denial that I had an eating disorder. I came in tired of feeling like I was obsessing over food, and all aspects of food and hating that it was my life. My experience has been fantastic, I'm glad I got the care team I got, I immediately clicked w my care team who helped me in my healing process so well. I felt truly safe here, and that I was allowed to be honest. I legitimately trust Aster with my care - I didn't want to open up and to be honest at first because I was afraid of being vulnerable; It was really powerful to find out that I could be honest and would be treated with warmth, and and care that was essential to my healing. I want to shoutout Via - I love her so much, Jess for providing groups that were both serious but give space to laugh, Blake for helping me process things I didn’t think I could. To anyone who might be on the fence - even though it feels scary to make this big decision to come here, it's so worth it - eating disorders take away from your life, and all you can do is take the first step. Most people can take this step and notice the difference. Lean in, this is a safe space and you are a priority and you are cared about.

Fantastic experience: The individualized care aspect of my experience at Aster made it really good.  The postives of were that everyone was relatable and personable, they really were attentive and dedicated to their jobs and communciated really well. If you needed any help with anything, there was always someone you could go to. Staff was great at helping in the moment, not just after spirals. Shoutout to Gracie, Alana, Pauline, both Joe's, Miss Betty and Jasmine - honestly the staff were all amazing. Jasmine and Gracie went above and beyond as RC's to make us laugh at the table and not make everything feel so seriouis and treatment-y. RC's are always looking for you - not looking over you and are there to support whenever you need it; they truly do deserve raises for what they do. Doing things to be recovered sucks, but is worth it in the end to get to a life worth living. Doing this is always gonna be worth it - and the staff truly cares. They put their everything into it.

Fantastic experience: CALLING ALL PERSONS OF COLOR!!! I don't have to tell you how hard it is to feel seen, let alone heard trying to get help when it comes to mental or even physical pain. And when it comes to eating disorders, there's hardly any help for anyone period! Well, let me tell you how Aster Springs saved my life AND made me feel comfortable, welcome and HEARD as a woman of color!!! First and foremost, they have women of ALL different color, shapes, pronouns and backgrounds working there, with many African Americans in high positions affecting AMAZING change and points of view to make sure we don't feel alone and at a disadvantage. Second, financially they were a SAVING GRACE! I left my job and gave up my place to live to get help. They helped me every step of the way from working with my health insurance during admission to helping with all the step down processes in the program! On top of that, when I asked Helen if there were any books to help me connect with my roots and E.D's, she gave me 2 that she had already AND pointed me in the direction of more! Helen, Emma, Crystal, GiGi, Jazmine, Roe, Lemettris, Jess, Erin, Emily, Leslie and Melanie are AMAZING people who I love with all my heart! They ALWAYS make sure we have everything we need and if we dont, they fight to get it! There are so many other people who were a part of my team and have helped my on my journey and are still helping thru the final steps of my recovery process. They all work so hard to get to know us and what we best need for our healing process and successful recovery. They have hearts of gold and I couldn't have done it without the tribe of everyone who is a part of Aster Springs. They've saved my life and I will be FOREVER greatful!!!❤️ So let them help to save your life since you already are looking to save your own Love, Janie R

Fantastic experience: Aster helped me realize that I did have an eating disorder - I truly didnt believe I was sick enough. Over the course of my time, I learned that eating disorders arent based just on a particular type of body size, and that this disease doesnt discriminate, and that I am sick enough. A biggest motivator for me was getting back to my life, though my time is residential was amazing, didnt feel like a clinical setting. Please note: NOTHING like the psych ward. The community element piece of getting better with me was really helpful and helped me feel less alone and held me more accountable. Exposure therapy, getting the proper diagnosis, and community are the things that helped me. Aster also really helped educate my family, which helped my healing. As someone who also struggled with addiction, Aster's support really helped me nourish, get my feelings back, and helped me cope with my addiction as well. If you're on the fence about coming, listen to that little part of you that says that you may need care.

Fantastic experience: My stay was really good - got a lot of skills I had never utilized. It was really good for me, even if it didnt want it. Staff was amazing support -Jasmine, Ashley, Pauline and Caroline in particular. For anyone on the fence with coming, please just come - it really does help.

Fantastic experience: I have felt welcome from day one. I was immediately greeted w professionalism and empathy - it was a perfect balance of "we know what we are doing and that we care". Being a male, I never once felt discriminated against, my struggle wasnt any less valid, in fact I feel like I was cared for even a little bit more because of my expereince. They showed up for me when I couldnt show up for myself, and pushed me to fulfill my capability. Aster OP has changed my life for the better ten times over. Aster OP has woken me up out of my hibernation. For anyone, in particular males, on the fence about Aster OP, they are understanding that the narrative and struggle can be different, but also look at you on a personal basis and you will get individualized care for your struggle. Aster OP does an incredible job of catering to the needs of male clients, and honor that they can be different from female clients.

Fantastic experience: My experience at Aster was really good - I'm really thankful that my first expereince was amazing. They really did honor my autonomy and my treatment centered around me and what I wanted to get out of it. I was never treated like I was mentally ill and I was treated like a human. The RC's make it worth it. The hardest part was pushing myself at meals; I struggled to incorporate variety into my meals and the frequency of eating was hard. The treatment process for me wasnt as grueling due to my particular diagnosis, but my dietitians and therapists made it comforting for me to handle my version of an ED to try new things; I never felt like I was forced to do new things. To anyone who is on the fence about coming here, this was an incredibly helpful process to go through. The sooner you go into it with an open mind, the less of a struggle it is to go through. Getting better now only helps you in the long run.

Fantastic experience: Aster springs has been such a gift to me and my recovery journey… The process of transitioning from treatment to outpatient seems very scary, but with the help of the treatment team they made it less scary and less stressful by helping me be set up for success by helping me still have support of the alumni group and have some connection to the team and all the resources that I would need. The alumni program has been very beneficial, especially in the moments that I am struggling, I know I am not alone and have people there to support me. Aster springs has benefited me by stepping me through each step and guiding me through the process while also not just dropping me after or giving up on me. I truly believe aster springs is committed to helping you through fully and helping you reach your goals. I highly would recommend choosing aster springs as the place to start or continue your recovery journey! Not only do they support you but they truly care about you and your well being.

Fantastic experience: It had it's ups and downs, but overall I really enjoyed it. Once you get through the relinquishing control, and the exhaustion and turmoil of it. I got a lot out of it, I left in a better headspace, and gave me the foundation to change my life. I really enjoyed it. If I could tell anyone who's considering Aster anything, it would be that you are the bravest person you could ever be to walk through those doors. Trying to challenge the fears is so hard, but its worth it.

Fantastic experience: This process was hard, but im really grateful for the program. Res went from being a challenge to it being more doable, it almost became effortless. I'm really thankful for the amount of progress I've made. Food no longer was something I was afraid of. I'm actually really excited for the next challenge - I'm excited to be out in the real world. I wanna shoutout Roe, Ashley and Crystal. Crystal and Ashley were there for me and knew how to be there for me when I was struggling, and genuinely cared about me and building rapport. Ashley were great at holding boundaries with my behaviors while still being compassionate and knowledgeable, and Crystal brought so much joy and laughter that made her such a light when things felt bad. They really gave it their all every shift. Roe was incredibly personable, would try to help me get out of hard moments and went above and beyond the work of a DCS. I wasnt just a client, i was a human. It's not easy to do this, but its incredibly worth it. It's also worth enjoying this process - Aster did help me the most and change my life the most. Don't let your fear stop you, and control you.

Fantastic experience: My alumni experience has been fantastic! I feel supported by our alumni group that talks on a regular basis and has virtual support group. It feels like I never truly left Aster Springs, but rather have moved on with my life while Aster has continued to support me. It has been wonderful to connect with fellow alumni and share experiences, struggles, and wins together. The team supported me through the entire intake process and never let me feel alone or isolated in my hesitant desire to seek treatment. After attending Aster Springs once, I knew I wanted to return when I needed treatment again. This is because the team fully supported me through my entire experience and had more faith in me than I’ve ever had in myself. The people at Aster truly care and that was felt every single day I was there in both Residential and PHP. The admissions process was wonderful! It was really easy to connect with someone for an intake call and it was scheduled immediately. From there, I was kept in the loop of every step of the process and what was happening. I never felt like anything was done behind my back and really appreciated the ongoing support throughout admissions. I was supported with text updates about the process and by having an admissions coordinator that cared just as much about my receiving treatment as I did. She was always there to support and offer kind words and the entire process of admitting only took a matter of days, which I was extremely impressed by.

Fantastic experience: My time at Aster was incredibly effective - I have been to Aster twice, and I felt incredibly equipped for PHP after this last stay. The staff are consistent and reliable. If I could say anything to anyone who's on the fence about Aster, this place is the most impactful residential I've ever been to, and the consistent support really helped me heal.

Fantastic experience: My time at Aster was incredibly helpful, meaningful, and made me feel like there's a life after this. Going to other treatment places previously, and seeing the difference in Aster's care is very obvious. The staff genuinely care - they were genuinely invested in client's recovery. I wanted to acknowledge the efforts of the RC's like Jasmine who gave a lot of grace, Nia, who connected with me on a personal level and checked in with me and took time to give me support, and Jess, who was incredibly helpful at all levels of care and alumni. I really liked the small environment, they take a humanizing approach and actually equip you for the "after", like hands on cooking groups, going to the store, and other things to prepare you for PHP. I'm so glad that I came here, and after doing a lot of research, this place was what I landed on. It was not a mistake. If I could tell anyone who's looking at Aster for treatment, I would tell them that this choice will genuinely help you make legitimate steps towards healing.

Fantastic experience: I want to recognize the admission coordinator, Chaney. From the very first conversation she was overly supportive. More times than I can count she thanked me for wanting to get help, for opening up, and for sharing my story with her. Her gratitude for being part of my recovery process was more than heart warming. I was out of network with Aster Springs but she continued helping me through the process of being admitted to treatment. I ended up continuing admission with a program I was in network with, but Chaney followed up and checked in with me every single day. I have been to multiple residential facilities and I can honestly say I have never felt so comfortable and so supported by any staff member before. Her dedication to patients in inspiring; I can only hope her passion is shared with all of those in her position. I cannot express how grateful I am that Chaney was there for me during this time in my life.

Fantastic experience: My time at Aster Springs was absolutely amazing, the staff was so supportive and kind to me during my treatment. When I was with the people who work there I could tell they all put such heart and love into caring for all of us. Thank you to all staff.

Fantastic experience: Aster springs provided me with wonderful and compassionate care. I loved playing games at tables, all of the staff, and all of the very informative groups. I loved Jes, Stephanie, Pauline, Nia. To anyone who's going I'd say you're making the right choice in choosing yourself and recovery !

Fantastic experience: My stay at Aster Springs was phenomenal. I have experienced other forms of treatment, but I can say that Aster Springs made me feel really safe, cared for, and protected - all things that are incredibly huge for me and my recovery. All of the RC’s are very kind. The environment was incredibly clean, which is also huge for me.

Fantastic experience: I’ve been to a lot of treatment facilities- close to ten in the past five years. I was in a really terrible place and had severely relapsed. Aster was a place that I had come to in a moment of being really scared. I had a difficult time adjusting with being at home with my eating disorder and going to treatment - they didn’t give up on me, they didn’t kick me out. They worked with me little by little. My dietitian Emily was kind and knew when to hold my ED accountable, and was good at upholding a realistic nutrition philosophy that recognized I was a human with hunger cues. We were allowed time outside of the facility to go on outings and exposures which really helped me learn how to interact with food in social settings. The RC staff were incredibly nice - they were more involved and supportive than any other facility I’ve been to. The Milieu Supervisor Helen got me balloons for my birthday, and Jess would sit and play games with me while I supplemented or needed support. Even after graduating from the program, I’m still supported through alumni. I really appreciate the staff and all they did. Thank you all for taking time to support me during a really difficult point in my life.

Fantastic experience: Going to Aster Springs actually saved my life. They helped me believe that I could have a life outside of my eating disorder. I’m allowed to make my own decisions and I don’t have to obey my eating disorder. There is hope in life and I deserve a future that I didn’t think I was ever going to have. I wanna shoutout all the RC’s, especially Jasmine, Ashley, Nia, and Gracie - they helped me more than I could ever imagine, and they were always there for me. Thank you so much to Caroline, Chiara, and Pauline for being the best therapeutic and dietetic team. And to anyone who’s on the fence about this place, I don’t think that you can find a better facility than this one. If you’re thinking about going, please don’t wait. it will literally save your life; it saved mine. It was amazing and it wasn’t at all what I expected. It exceeded my expectations.

Fantastic experience: i am so grateful for my time at aster springs because helen,leslie,melanie,lisa, tracey,stephanie,kate,ashley,jasmine and so many more loved me for exactly who i truly am and as someone who has had a rough go at it when it comes to treatment this place saved my life because they taught me that it’s worth saving even when it doesn’t feel that way and when i lost hope they held it for me until i could see it again for myself <3

Fantastic experience: Words cannot describe how incredible this place is. From the intake process to discharge every staff member has been so kind and genuine. The RCs are truly one of a kind. Jasmine, Ashley, Nia, Jess, Crystal and Gigi truly went above and beyond during my stay. You can tell that they truly care about every client’s wellbeing. My therapist Chiara and my dietitian Caroline were absolutely amazing. I felt heard and was included in my treatment every step of the way. Helen is an absolute gem and made sure to check in every client to ensure that they were getting the best care and took every recommendation and suggestion from clients seriously. Joe and Ro, the culinary staff, were amazing and I had some great conversations with them outside of meals. Ray was so friendly and he made me laugh even during the toughest days. Seeking treatment is incredibly difficult and being in a residential is not a walk in the park, but every staff member made the stay enjoyable. I did not think I would laugh as much as a did in treatment. As an African American with an eating disorder, it is rare that one sees diversity in the eating disorder world. Aster Springs has such a diverse staff. I truly felt safe and welcomed. I cannot recommend this place enough.

Fantastic experience: Words can never express the Care, Respect, Support and Love that was shown to me during my recovery journey at Aster Springs. Phenomenal Staff all the way. How did I get so lucky? Thank you forever. Love to all. ❤️

Fantastic experience: The alumni group, coordinator and services are unparalleled. I've never had so much support from a treatment program after having left the program. I am deeply grateful for this resource.

Fantastic experience: A friend of mine came to Aster for treatment and it truly saved her life. I would give 6 stars if I could! The staff were truly amazing. We are forever grateful for the care that was provided. Y’all are amazing!

Fantastic experience: I was the first client at the Aster Springs West location. I was very hesitant about receiving treatment at first, but I am so glad I went there. I had never been to an inpatient program, so I was very nervous. My eating disordered brain told me to do whatever I could do to get out, but I am so glad I never left. The staff was AMAZING. I truly believe they saved my life. Words will never be able to describe how grateful I am for them. I will always hold a special place in my heart for them & what they did for me. They pulled me out of a very dark place that I was in for most of my life without even knowing. Even with the stress of all of their openings, each staff member truly cared for each of their clients. I have never felt more safe. It was the perfect place to be vulnerable and find your sense of freedom. I will never forget Helen for giving me the best hug on my first day. She made me feel so comfortable right away. The RC team she hired is flawless. Mary, Nia, Crystal, Jasmine, Ashley, Jess, Emma, Towana, and Jaxxx were the most supportive people. Every single one of them are so understanding. Their energy is amazing. I can tell they all really love what they do. They believe in you even when you do not believe in yourself. I always enjoyed playing fun games with the table at meals. The distraction definitely helps make the meals less anxiety inducing. You spend the majority of the day doing various types of groups. The groups are very interactive. I found every single group helpful. Group is the perfect space to express yourself & process with the help of others. I will never be able to thank my treatment team enough. Leslie & Caroline were the kindest, most patient people. The two nurses there (most of the time) were Kate & Lisa. I have never felt more comfortable with anyone. They were the best. They both are so dedicated to their job. They are amazing. I will always remember what they did for me. The other dieticians- Emily and Stephanie were also so great. Stephanie’s energy is contagious. Everything about her is amazing. She brightened my day every time she walked into the room. Emily’s kind words kept me from never giving up. She was always a great cheerleader for everyone’s recovery. She is extremely dedicated to her clients and does anything possible to make them feel heard and comfortable. Asia is the chef in the West & the food was always cooked perfectly. Her amazing food allowed me to have less anxiety going into the meals. She is so kind hearted as well and super understanding of everyone's needs. Melanie and Chrissy- You both have built the perfect place to recover from such an awful disease. Thank you so much for everything. I have learned more about myself than I ever expected to. Every part of the process is worth it. I am definitely now living a life worth living. Aster Springs West will always have a special place in my heart.

Fantastic experience: As a parent of a client at Aster Springs West, I cannot thank the staff enough for their kind, compassionate, and professional care of my daughter. She felt cared for, safe, and valued not only as a client, but as an individual. Aster Springs was a blessing to our family. The entire staff was personable and always so responsive to any questions or concerns we had. I am forever grateful for all that they did to help my daughter on her journey to recovery. Thank you again for what you do each and every day. You truly make a difference in the lives of your clients and their families!

Fantastic experience: Having been a variety of places seeking treatment for an eating disorder, there is no program that I would recommend more highly than Aster Springs. The care I experienced was truly individualized and I was continually met with compassion and encouragement. The support staff are well-trained in providing support and the clinicians are competent and recovery-focused. While no treatment program is perfect, the environment and staff of Aster Springs come close. I am incredibly grateful for their help in saving my life.

Fantastic experience: I will forever be grateful for the opportunity and experience I had at Aster Springs Residential, PHP and IOP programs that has finally steered me to lasting recovery from my eating disorder. After dealing with an eating disorder for over 40 years and participating in various treatment programs all throughout with innumerable and painful relapses, Aster Springs helped me develop and practice my own individualized program for life of which after a year since discharging I am still following to this day and living my best life ever. While attending the Residential part of the program at Aster Springs, I received individualized, respectful, and compassionate care which helped me feel seen, and heard and allowed me to grow and fail and then grow so more feeling fully supported all the while. Also, during my Residential stay, I learned and re-learned numerous skills to help me cope with my disorder and mental health issues. After completion of the Residential program, I was fortunate enough to be able to transition to the PHP and IOP programs where I was able to gradually integrate the use of coping skills into my daily life while having the benefit of continued exceptional care and support. This three prong approach was an ideal recipe to prepare me for living my life confidently on my own using all the skills I learned and finally feeling freedom from my eating disorder and mental health issues. I highly recommend Aster Springs!

Fantastic experience: As a person who developed an eating disorder for the first time in my 30s and had never been to treatment before, I was overwhelmed by the idea of seeking treatment. I am beyond blessed that I found Aster Springs (for both RTC and PHP) to help me through an extremely difficult time. Everything I heard from other clients was that the quality of care they received from Aster Springs was far superior to treatment that had received elsewhere. Aster Springs prides themself on providing care that is individualized to the specific client’s needs rather than using a “cookie cutter” model. I can attest to the truth of that based on my personal experience. Everyone on staff was extremely caring. My experience started off with an extremely comforting and accessible admissions team who was so patient and helpful with all my questions and walked me through the process step-by-step. The recovery care specialists were available 24/7 in RTC to offer support, advice, encouragement, or just a listening ear. The therapists all had unique strengths that led to variety and different approaches to group therapy. The dietitians were fabulous. Having never worked with a dietitian before, I was nervous about the experience, but Emily and Stephanie (and the other dietitians) were more than I could have hoped for. Their all-foods-fit model, patience, care, and therapeutic approach in realizing that eating disorders are not just about the food were absolutely amazing. As I am now pursuing recovery outpatient, their alumni relations team has reached out to connect me with resources and virtual community/support groups, further demonstrating Aster Springs’ care for their clients and desire to support them throughout the entire recovery process. I cannot recommend Aster Springs highly enough! I am so thankful for my time there.

Fantastic experience: The genuine amount of thanks and gratefulness for Aster Springs truly cannot be captured in words. But to sum it up quickly, I have never experienced such emotional freedom and confidence in myself since I was five years old. Aster Springs helped me find that. Now for the long version: I have struggled with my eating disorder for over six years now. And when I tell you I have not felt better in those six years than I do now, I actually mean it! I'm not going to lie... This journey is HARD!!! It has been the hardest thing I have ever had to do in my entire 20 years on this earth. And it was WORTH IT. It was worth every tear, every tantrum, every second I spent fighting. I could not have done this alone. If you are considering seeking treatment for your eating disorder. #1 - I am So proud of you!!! You deserve healing and peace from your mind!!! #2 - Aster springs is the place to go. From the moment I walked in the door I was greeted with kindness, understanding, and love. The staff really truly cares! They read every single meal process sheet. They check in on you often and really focus on how they can best support YOU. Every single staff member communicates with each other literally all the time. (that means that everyone is going to know how you are doing and if they need to offer you more support). The direct care staff specifically (RCS) are with you 24/7 and truly go the extra mile. They are always right there to challenge the ED thoughts and push you one step closer to your goals (not your EDs!) They always seem to know just what to say and whether to meet you with compassion, humor, a hug, all of the above, and so much more. Most importantly: THEY MEET YOU WHERE YOU ARE AT! This was a big one for me... I came in to residential with an attitude that would've gotten me in trouble at any other treatment center, but at Aster Springs, I was met with compassion and reasonable "negotiation" and set my goals appropriately. (I don't know that I would call it that but that's the best word I can think of) The PHP/IOP level of care is equally matched with phenomenal staff and that continuity of care. Even though the step down was more like falling down a flight of stairs, the staff was right there to CATCH YOU when you fall. Even though I'm not "cured" yet, I have never felt more confident in my ability to reach complete and full recovery. Recover is not linear, and it's hard as sh!t. AND YOU CAN DO IT. Thank you to everyone at Aster Springs for helping me to see that there is way more to life than being held hostage by an Eating Disorder. xx

Fantastic experience: Aster Springs has saved my life. After struggling with an eating disorder for over 3 decades, I started on my journey to recovery. The staff at Aster Springs truly care about the clients they take care of, and the level of knowledge they have is extraordinary. During my five weeks at Aster Springs, I felt supported and heard, and I was discharged from the program with a greater respect for my body and what it can do. I am thankful for this program and the compassionate, supportive staff. I was able to have a funeral to bury my eating disorder and leave it at Aster Springs. It's the most powerful thing I've ever done. I highly recommend it for anyone who wants freedom from their eating disorder.

Fantastic experience: From the initial phone call to the last day I was there I felt Aster Springs was an incredible, life altering experience. Kelsey, the intake coordinator, was so warm and welcoming on the phone and in her emails. She made me feel so important and I could tell she truly cared. Jon was the first person I met to welcome me into the residence and was very thorough with the admissions process. Elizabeth was the nurse who did the initial vitals and made me feel very comfortable as I was settling in. During my stay I met so many wonderful nurses and could tell they loved what they did. The house smelled incredible with Chef Joe and Chef Asia's cooking. I was exposed to a variety of foods and learned how to make several meals and snacks for my family. Therapy was never successful for me in the past and Hannah has changed my whole outlook on how I view therapy. I now understand how valuable it can be. She is incredibly talented! Via was not "my" therapist but she always made me feel important and made time to meet with me if I needed a check in. The Recovery Care Specialists were all wonderful in their own ways. Nia is so amazing and insightful. She's really good at reading the clients and when they need to talk. Kaylee is sweet and always tries her best to make everyone feel like she's there if you need her. The dieticians, Emily, Caroline, and Stephanie, are all so talented and patient. The knowledge they shared on nutrition, diet culture, and ways to challenge my ED were keys to my recovery. Aster Springs made me feel like I was getting individualized treatment and it was exactly what I needed to overcome 30 years of an ED. I am so thankful for this opportunity and wish there were more places like this for all ages. I feel confident with what I learned during my time at Aster Springs that I can live the rest of my life free from my ED.

Fantastic experience: I don't think there are words to express my gratitude for Aster Springs. I showed up thinking this would be another facility to add to my list of recovery attempts. At first, I fought the process but the encouraging, caring, and loving staff challenged me until I actually wanted freedom for myself. I was treated with respect and given so much support. Aster Springs is definitely an amazing place for the journey to freedom from ED.

Fantastic experience: I am writing this review as the parent of a client. I am very pleased with the treatment that my daughter received while she was a resident, as well as a participant in PHP and IOP. She has completed the program and has made significant progress. Throughout the entire process, she felt safe, valued and is in a great position to use the tools that she has learned from the staff in her day to day life. I want to say thank you to the entire staff for helping her in this journey.

Fantastic experience: Everything about this entire experience was transformative and healing, from the first day admissions process to the last day of treatment I felt well cared for, and well informed on the details of my plan and treatment process. I couldn’t have felt more safe and cared for anywhere else thanks to the most amazing and caring staff,cooks,nursing, and treatment teamwork. Thank you so so very much for allowing me to see the potential in myself that I just couldn’t see at the begin when coming into your beautiful amazing walls.

Fantastic experience: Having been to a number of treatment centers for my eating disorder, Aster Springs provided an incomparable program to others. From the first moment of walking in the door, the staff expressed genuine care for me and other clients. This continued to hold true throughout my months of treatment. The recovery care team offered support all hours of the day, and being the individuals you spend the most time with, made sure you felt worthy. Outside of scheduled therapy and dietitian sessions, treatment team members took extra time to check-in with me and others without hesitation. Just as no two people are the same, each treatment plan was created on an individual basis to ensure the most healing recovery journey. With organized groups, the information and recovery tools shared were superior to those to other treatment centers. The low client ratio allowed me to feel more than just an eating disorder as staff took time to learn about me as an individual. Aster Springs exhibited a healing and hopeful environment for recovery, each day reminding me to never give up. My family and I will forever be grateful for Aster Springs.

Negative experience: ***EDIT: Rest assured, I am not any of the same posters, I am a parent. Sad that you would make that accusation and call someone a liar just to make yourselves look better.*** Really needs a lot of improvement but has the potential. There are a couple great staff. However, my biggest problem was certain staff blatantly bashing clients to each other within ear of clients. So unprofessional!!! One even called another client annoying while I was in the room! Maybe staff needs some better training. ***EDIT: Rest assured, I am not any of the same posters, I am a parent. Sad that you would make that accusation and call someone a liar just to make yourselves look better.***

Negative experience: Deeply disappointed with how I was treated here. Some of the direct care staff was amazing but the higher ups gave false promises and did not actually care about the clients. Nobody seemed to be on the same page and it felt like half the time they were just guessing on what to do especially with meal planning and food prep. Their medical treatment is a joke and I did not feel safely cared for. The house itself is NOT wheelchair accessible whatsoever, which is just not acceptable. They claim to be LGBTQ+ friendly but I witnessed frequent misgendering of both a client and a staff member by the director herself. Stay away if you are looking for any kind of actual healing

Fantastic experience: Aster Springs has been one of the best things that has ever happened to me. This was my first ever treatment experience, and I am leaving more than satisfied with the care that I received. Every single staff member is extremely talented at what they do, and make the environment so incredibly comfortable for the clients. The struggles that I had coming into Aster Springs were significant, but my journey here has helped tremendously. I truly mean it when I say the staff here is AMAZING, and some of the most genuinely caring people that I have ever met. Thank you to everyone who made my experience so positive, and I am confident in saying that I am leaving here with all of the tools that I could possibly need to succeed.

Fantastic experience: Aster Springs was a vital and amazing step in my healing process. I have only positive things to say! My struggles inside the walls were met with nothing but compassion, kindness, and the absolute best care I’ve ever received. From the executive director to the dietitians, the therapists, the nursing staff, the recovery care specialists, the chef, the milieu manager, and the higher ups… they ALL exemplify the qualities that should be present in every treatment center. From my first day to my last, I felt so cared for by the staff not as a patient, but as a person, and that meant more than I could ever express in words. I will forever be grateful for my time here. Aster Springs, THANK YOU!

Fantastic experience: Aster Springs has helped me fight 20 years worth of behaviors. I have left this facility with more skills than I have had my entire life. I bonded with the staff and was treated with the utmost respect every day, all day. I am genuinely going to miss the people who have provided me with care. I felt like family more than I felt like a patient. I will have these people in my heart for the rest of my life. It was worth every tear, every hard moment. I am a new, happy person. The staff is AMAZING, the home is AMAZING, everything about the program is wonderful

Fantastic experience: Aster Springs saved my life. Melanie and Helen were the most loving and dedicated people I’ve ever seen in an eating disorder treatment facility. Chef Joe accommodated for all of my allergies and made the kitchen fun. So appreciative of all of the staff and would highly recommend!

Fantastic experience: Aster Springs has been the best inpatient care I’ve ever received. My first day was difficult but the staff made sure to make me feel as comfortable as I could be. The STAFF!!! Amazing!!! They were so amazing and helped so much during stressful meals. Helen was a huge supporter, along with all of the RCS’. The staff made ALL the difference. The care was individualized (TRULY), which made such a huge difference. I’ve never been more comfortable leaving an inpatient center. I could not recommend Aster Springs enough!!!

Fantastic experience: The care I received at Aster Springs was amazing! I felt supported at every stage of treatment and the staff always met me where I was at in my recovery. During my treatment there I was treated with dignity and respect. The staff helped me to distinguish the eating disorder voice from my own which has been instrumental as I move forward towards recovery. I grew to truly trust the staff which helped me to move past the road blocks I hit at different phases of my journey. I cannot say enough about how amazing the treatment at Aster Springs was!

Fantastic experience: I've never felt more secure leaving a treatment center while discharging from Aster Springs. The staff made me feel seen while going through recovery. I had a voice in how treatment looked and felt comfortable communicating to my treatment team. As I leave Aster Springs I now know how to navigate my ED and will be constantly looking back at all the wonderful advice given to me by staff (who are some of the best people I've ever met).

Fantastic experience: Everything from original intake to treatment care was more than I could have imagined. I am truly blessed to have been a client at Aster Springs. My stay there has changed my life. I am excited to begin to live the life I was meant to live. I will be forever grateful to each and every member of the Aster Springs team who helped me on my journey to recovery. They will always hold a very dear place in my heart. Thank you, thank you everyone.