Sono Bello Silver Spring

Fantastic experience: We love Jenny ❤️.. she was very helpful, informative and patient. She made the whole process warming and comfortable

Fantastic experience: I'd like to give this Great survey to my good friend KC here in Sono Bello Silver Spring. She deserved a promotion for doing a great job and assisting patients like me thru this process and life changing event journey I started. Well deserved KC wish u all the best in life and career my friend.

Negative experience: Very disappointed in the results !!! I think we're going to seek out a real plastic surgeon to correct their work

Fantastic experience: I experience with coming today was great. The ladies were very helpful. Explained the procedure so I can understand. I would recommend to anyone to come if there was interested.

Fantastic experience: Jenni was my consultant... she was amazing! She gave me all the information I needed to feel confident about my decision to have the surgery. She's professional and personable.

Fantastic experience: FANTASTIC Consult!!

Fantastic experience: Natalie in the silver spring office is a champ! The office is clean and the front desk receptionist was super quick to greet me and get me exactly where I needed to be. They we very informative and I would recommend it here. I had a wonderful consultation. 10 stars ✨

Fantastic experience: Jenny is wonderful. ProfessionL knows her stuff and a pleasure promote her if she wants it.

Fantastic experience: Everyone here was great and they made me feel comfortable. I appreciate that Natalie shared her experience with me.

Fantastic experience: Amazing first consultation. Definitely informed me of Great things to consider. Can’t wait to start this journey.

Fantastic experience: Going into this consultation with minimal knowledge on lipo, I left with all of my questions/concerns answered ! Jennifer H. thoroughly explained everything there was to know and quickly made me feel comfortable. She’s very energetic and positive which is very important when it comes to body image, especially with woman. So excited for my procedure !

Fantastic experience: Natalie and Tyra are a dream team. The lymphatic machine and consultation services made me feel welcome, comfortable, seen, and taken cared of. Would absolutely recommend this site! Can’t express my gratitude enough!

Fantastic experience: Very friendly and made me feel comfortable. Natalie was awesome!

Fantastic experience: Tyra and Natalie were amazingly thorough and knowledgeable about the procedure and gave me a level of comfort.

Fantastic experience: I had a consultation with Natalie in Sliver Springs. She was very informative and helpful. She made me feel comfortable and answered all my questions. There was no pressure to book anything. She just gave me the information I needed to make an informed decision. I would highly recommend.

Fantastic experience: I love the experience and it was so easy.

Fantastic experience: My consultant Natalie was amazing. I felt comfortable sharing my concerns with her and personal insecurities. She was friendly and informative. I left feeling really good about my visit!

Fantastic experience: Went in for a consultation and I was pleasantly surprised at how friendly and informative they were. Natalie was my consultant she was awesome, patient, and really knew her stuff. I was greeted by the receptionist that was also very friendly.

Fantastic experience: Sono Bello Silver Spring was nothing but excellent, compassionate, understanding and very helpful!!!! From the beginning with scheduling with Tyra at the front desk and Natalie Ramirez my Patient Care Consultant! Natalie I can’t thank you enough!!! You took your time with me and was very understanding and knew why I needed to do this for me!!! Thank you!!!

Fantastic experience: The consultation was amazing and easy to understand what would take place!

Fantastic experience: Friendly staff. Answered all my questions.

Positive experience: This review encompasses my experience with both the Sono Bello Silver Spring Consultation Center and Baltimore Surgical Center. Procedures Done: Chest, Upper and Lower Abdomen, Waist, Abex, Back Bra Roll, Upper Back, and Inner Thigh Cost: $20k+ Would I recommend Sono Bello: Absolutely NOT. Sono Bello operates as a high-volume business, prioritizing throughput over patient care. Even for those seeking cost-effective, speedy procedures, I'd steer clear of Sono Bello. They conveniently omit the fact that they charge separately for each body part, a revelation that can significantly inflate costs. It would always be recommended that if procedures are chosen for your Upper Abdomen to include the Lower Abdomen? Clearly, Sono Bello's focus is on quick, minor procedures and rapid turnover. Do I regret my decision: Absolutely NOT. However, I'm deeply disappointed. Despite my optimism for positive healing results, I'm left disillusioned by the lack of professionalism and respect displayed by Sono Bello. One significant reason for this review stems from a glaring "error" made by the Silver Spring consultation center. Despite clear communication about my desired procedures and a provided quote, I was blindsided on the day of my second surgery. Less than one hour after being discharged, driving home, still under the influence of post-operative medication, I received a call informing me of a "forgotten" charge. This blatant disregard for my well-being and legal rights, coupled with their inability to adhere to basic protocols, is inexcusable. The fact that they had the audacity to request approval for additional charges while I was not in my right state of mind, still recovering from the medications, without giving me the common courtesy or decency to wait until the next day or when I was in a clear state of mind, is utterly reprehensible. How dare they!!! The nursing staff at the Baltimore location was lack luster at best. Their incompetence ranged from a lack of knowledge to the point of me calling another Sono Bellow location for information, to dangerous mishaps during procedures. The nurse assigned to me demonstrated a shocking lack of proficiency. During the IV placement procedure, she struggled to insert the needle correctly. Her repeated attempts resulted in an excruciating mix-up, causing IV fluid to spill into my bloodstream, causing intense burning sensation. Despite her evident struggle, she persisted, attempting multiple times and failing, before I firmly refused further attempts and demanded another nurse. This negligence and lack of basic skill highlight the alarming inadequacies in Sono Bello's patient care standards. Due to their overwhelming patient load, attempting to contact Sono Bello for assistance or clarification proves futile. My advice? Seek answers from alternative Sono Bello locations, if at all. I am on a journey of recovery and healing, I remain hopeful but cautious. Should I consider further procedures, Sono Bello will not be my choice. Tips for prospective patients: • Be aware that the number of procedures performed is contingent upon weight and BMI, often necessitating multiple surgeries. • Follow-up appointments solely involve photo documentation, with no opportunity for direct interaction with doctors. • Do not expect personalized attention or pre-surgery consultations with doctors. • Review cost breakdowns meticulously; Sono Bello charges separately for each treated area. • Prepare for significant post-surgical discomfort, despite claims of minimal invasiveness. My experience with Sono Bello has left me disenchanted and dissatisfied. Proceed with caution, and consider alternative options before entrusting them with your care.

Fantastic experience: My visit was fast, informative and low pressure!

Fantastic experience: Natalie answered all my questions and was very understanding!

Fantastic experience: This is a review for agent Tyra at the Silver Spring office. I was transferred to speak to her about a few particular questions I had. She was very helpful in clearing up some information I'd been given in the past. She was very kind, easy to talk to and provided excellent customer service. I will update my experience when I actually have my consultation.

Fantastic experience: I saw Natalie at Sono Bello for my consultation and WOWWW! 10 star customer service. She explained everything in detail and made me feel at ease like I was their only consultation for the day. Don't hesitate seeing Natalie at Sono Bello, she will take care of you like you're family.

Fantastic experience: I definitely have to say that Natalie and Tyra were the most helpful through this process so nice super sweet and respectful on the phone and in person and sooo patient. I wasn’t sure when I went for my first appointment but after meeting them and seeing how helpful they were answering all my questions I wanted to, leave a review for others so they know this location and these ladies were the best. Thank you for your time.

Fantastic experience: My consultation experience was the absolute best ever. I got there very early since I knew I would most likely have paper work to fill out. My appointment was at 10:30am at the Silver Spring office. Parking was a breeze. Once I got to their building, I checked in with security at the front desk and she let me up to the 8th floor. Once there I was greeted by Tyra. She was like a breath of fresh air. Loved her positive energy. Natalie was my consultant. She too has awesome positive energy and made me at ease. She was very knowledgeable and answered all my questions. The whole experience because of Tyra and Natalie made me sure I want to go through with the process with Sono Bello.

Fantastic experience: Tyra the Front Desk Assistant is so sweet. She has amazing personality. Natalie my Amazing Consultant made sure that I was satisfied with everything. She is sweet as well. Thet both are so professional, the evenvironment is so peaceful and full of positive energy. If you want to be satisfied then this is where you need to be. What are you waiting for?

Fantastic experience: Natalie is amazing! She is so knowledgeable and transparent about all of the steps and expectations about the procedure. All of my questions were answered and i had the best experience.

Fantastic experience: I had a few complaints however they reached out to me and told me they were going to address the matter and speak to their team and apologized so I have since changed my review.

Fantastic experience: Jenny was lovely and explained everything clearly. Very helpful and calming in a process that can definitely be overwhelming. Thanks!

Fantastic experience: My consultant Jenny was AMAZING!!! I can’t wait for my procedure

Fantastic experience: Jenny and the front desk staff were amazing I look forward to working with them again!!!

Fantastic experience: My appointment was scheduled and handled with Casse and she was very friendly and professional. My consultation was with Jenny and she was phenomenal!!

Fantastic experience: Lauren is amazing and very informative.

Fantastic experience: Awesome experience with Cass at the front desk. Lauren did my consultation and was awesome. I left feeling confident and knowing everything needed to move forward with my procedure. Thanks

Fantastic experience: Lauren Spivey is amazing!!! She made me feel so comfortable, seen and understood. My questions and concerns were answered seamlessly by her. She really looked out for me and made it possible for me to get the body I’ve always wanted.

Fantastic experience: The experience was so amazing starting with my consult with Lauren. I loved everything about Sono Bello and can’t wait to see my final results, so thank you guys!

Negative experience: 1st off the scheduling rep that sent me the text for the appt did not include the suite #, floor or parking instructions. When I got to the building, I called the silver spring off to inquire where to park. She informed me where & said they're on lunch & off doesn't open back up until 2p. Even then she did not mention what floor or suite #. So when i got to the elevator P1 I had no clue where I was going. So i called again & obtain the info. Now here goes the worse part. I got inside the elevator & press # 8. But, it took me to the 11th flr. That elevator refused to take me to the 8th floor after multiple tries. It took me back to P1 where I got stuck in the elevator & door would NOT open. So I panicked & pressed the alarm button several times. This is because of the employee's lack of customer service. Thank God the elevator took me back up to the 11th flr. When the door finally opened, there was a lady standing there waiting for the elavator & she was the one who told me I could not go to the 8th flr w/o a key fab. She was the one who told me I needed to go to the 1st flr & ask security to allow me to get to the 8th flr. That is very significant info your employee failed to share w/ a pt who has a consultation appt for the 1st time, don't you think... So unprofessional that I had to make 3 calls to get to your facility. The only person that changed my mood yesterday where I decided to continue w/ the visit, was Lauren. Management really need to coach the scheduling staffs to include that important piece of info when scheduling appts with Pts.

Fantastic experience: I went to Sono Bello unsure, nervous and afraid but curious. Thank you Lauren Spivey for zooming in, heart to heart and feeling my range of emotions. You are a people person with with heartfelt compassion towards others, you took extra time to make sure this was something I wanted. Thank you Lauren ❤❤

Fantastic experience: Had a very personable experience. The staff is knowledgeable and answered all of my questions. The office is convenient and very inviting. Just a nice group of people. Made me feel extremely confident that this was a good choice.

Negative experience: It's a fruad

Fantastic experience: During our consult today we received five star treatment from Ms Lauren Spivey. She provided detail information not only to my husband, but took additional time to explain it step by step with me An exceptional individual who know what how to take care of people and their concerns. It was truly a blessing scheduling the appointment today. The first step to a healthy and happier life.

Fantastic experience: Nurse Jada is a very calming and direct and professional nurse. She is very informative and knowledgeable about the process. She has a very helpful spirit as well. She can walk into a not so favorable situation (she was not aware of the circumstances) and turn it into a situation where you forget what happened because of her demeanor. Thank you Nurse Jada for all your assistance....so much so much appreciated. Have a great day.

Fantastic experience: My issued has been resolved. Thank Silver Spring Office Am

Negative experience: 9/22/20 I arrived at my appt and was told to full out paper work after i turned in my paperwork was told they would have to do my consultation over the phone because I was 10mins late. I called to inform them that I was in traffic. There could have told me over the phone instead they wait until I am there. Huge inconvenience, very inconsiderate and poor customer service.

Fantastic experience: Sarah was amazing. She immediately made me feel at ease with a friendly greeting and smile. She went over the entire procedure, answered all my questions, shared her success and was overall enthusiastic, empathetic and knowledgeable. I’m in week 4 and thrilled so far with my recovery and visible results.

Fantastic experience: My consultant was the best. We had a great time and she answered all of my questions knowledgeably. Easiest experience. Wish the DMV was like this!

Negative experience: Avoid this place at all cost. First they hound you about scheduling a consultation after an online inquiry, then when you schedule a consultation you will receive a text message that the consults are running 45 minutes behind . You arrive 45 minutes late because of the text received only for them to have you waiting for 30 mins in the lobby. After waiting 30 mins , someone from Sono Bello comes out and says they didn’t even know you were here ... yes this is true. Then she takes you to the back without apologizing and has you fill out an intake form. Then she ask you what areas do you want done . I say abdomen, she ask again what areas. I don’t know .. I’m here for a consult so the doctor can tell me what areas should be done to achieve the results I am looking for. She immediately starts telling me about prices. Ma’am I don’t even know what I’m getting , how are we taking prices already. Can I see a doctor first? She tells me that I cannot are a doctor until I schedule a procedure. Huh? So what does this consult entail? She says a meeting with the consultant . So where is the consultant? She says at lunch. Soooooo why the hell did I drive 40 mins out here to speak with finance about .... I don’t know . Please don’t waste your time.

Fantastic experience: My name is Benita S. so I’m not sure y it is posting under my sons name lol, but I had to let you know how great Liz is at the Silver Spring office. First of all she’s beautiful inside and out, very professional and exceptionally skilled in how she deals with your insecurities and fears. She made it easy for me to choose Sono Bello and I’ve told all my friends about that location Thanks Liz for all your help !!!!!

Positive experience: Explained everything very well. Assisted in financing and made financing affordable. Personable friendly. Would give a 5 star if they were a little easier to get a hold of. The Tyson corner office sometimes has to relay a message. Having the liposuction and ex of abdomin and waist in 2 weeks and feel confident and excited after meeting the experienced surgeon . Will rate the Tyson office after the procedure.

Negative experience: Once you sign the contract they are extremely unprofessional, rude and impossible to contact. I reported them to better business bureau.