Washington Nutrition & Counseling Group

Negative experience: I wish I could give them 0 stars!!!! Don’t come here!

Negative experience: Do not work with them. I was charged over $300 out-of-pocket for appointments two months ago and have been trying to resolve the incorrect claim. Every time I call, I'm told that the only person who can help me is unavailable and that I will receive a call back as soon as possible. I have explained to them ad nauseam that I have been trying to speak with a higher-up for weeks and I'm told the same thing every time. It seems that their strategy is to keep bouncing you between people until you forget that they owe you money. Their billing department also never answers the phone or replies to voicemails.

Negative experience: My Providers are amazing however, the billing department is horrible. I was double billed and have been trying to get a refund all day. Every time I call it’s an excuse about no one is available. This is poor customer service and unacceptable. No accountability at all. Shame on you. Do better.

Negative experience: The receptionist scheduling the appointment was very rude when asking for payment information prior to having appointment, I requested more information on what I can expect from the visit and types of servicies, she told me to do my own “due diligence” and I explained I needed more information if I’m going to be paying for a service, she then said “you called us” I will be seeking more effective information and assistance elsewhere. No, thank you!

Fantastic experience: A wonderful psychologist! Very nice , patient, sweet and understanding! She can really listen!

Fantastic experience: Eden was incredible.

Fantastic experience: I received great tips to help with my nutrition issues. The staff is very nice and pleasant to work with.

Fantastic experience: I love the care that I receive my nutritionist Shelby and helpful suggestion she has given me

Fantastic experience: Very personable! She listened to my needs and goals. She provided a plan that worked around my goals.

Fantastic experience: Staff and doctors are always very helpful and kind. I recommend this place to anyone.

Negative experience: I was incorrectly billed and double charged after 2 sessions (which were more or less useless, tbh) and I've been trying to get them to refund me for literally 8 months now - people just keep bouncing me from one contact to another. It's almost as if they want people to eventually get exhausted of pursuing their refund so they can keep the money. Do not go here if you can avoid it.

Fantastic experience: Available, professional, and helpful.

Fantastic experience: Shelby continues to help me meet my weight loss goals. She is very encouraging & really listens. I am on the right path again due to her helping me follow a more nutritious way of life.

Fantastic experience: Great

Fantastic experience: Love it would recommend

Fantastic experience: Very good.

Fantastic experience: “I’ve been working with Washington Nutrition Center for a while now, and the positive impact on my health has been remarkable. My nutritionist, Shelby, has been fantastic—she truly understands my goals and has provided a personalized plan that has significantly improved my energy levels and overall well-being. Shelby’s expertise and supportive approach have made all the difference in helping me build and maintain healthier habits. The staff at the center are always friendly and professional, making each visit a pleasure. The environment is welcoming, clean, and conducive to focusing on health and wellness. I highly recommend Washington Nutrition Center to anyone looking to improve their health through nutrition. Working with Shelby has been a game-changer for me!

Fantastic experience: Just had my first appointment and everything was fantastic. I was transferring from a different practice and everything was incredibly smooth and everyone was very friendly.

Negative experience: Poor customer service.

Fantastic experience: A very helpful and pleasant experience in developing appropriate nutrition information for my weight loss

Fantastic experience: Christopher Ned is an absolute gift to our family.

Fantastic experience: I really like the way Otivia is helping me.

Fantastic experience: Shelby is an awesome nutritionist with a lot of knowledge. I highly recommend her.

Positive experience: My nutritionist Shelby , I am seeing is very sensitive to my cultural diet and has really help me in Understanding my diet more and how I can approach food in a healthier manner. I enjoy the fact that she does not advocate for the all or nothing . She has placed me in a mode of not even wanting to take alcohol as I used to. She works diligently with who I am and does not force me to work against the grain of things I am not used to. One think though is that I think the nutritionists should familiarize themselves more with other culture diets so they could help better. I really like my nutritionist . Shelby has really been able to support my cravings, curve my drinking and encourage me with better diet choices through her constant advice and ability to place herself in my position. I have really found it quite helpful to have a nutritionist walk by my side.

Fantastic experience: Love meeting with my nutritionist, Shelby Grande. She is so attentive to my goals and accomplishments. She's not judgemental when I do meet those goals and she makes the best suggestions. Thanks Shelby!

Fantastic experience: My nutritionist was randomly assigned to me by WNC, which was on my insurance list of providers. She very quickly helped me overcome some wicked gastro symptoms, with the full support of my doctor. We are now working on long-term healing. At every session I learn something new, and I continue to heal. That's a win for me!

Fantastic experience: Efficient and thorough

Fantastic experience: Worth Your Time

Fantastic experience: I had a great conversation with my nurse today I feel that I will definitely made progress

Fantastic experience: My experience with my nutritionist, Shelby Grande, has been a valuable learning experience. I'm on a weight loss journey and never realized how much my A1C level has everything to do with my weight loss success. Shelby is extremely knowledgeable and doesn't judge AT ALL. I never thought I needed to consult with a nutritionist. I have gained knowledge that I can use for the rest of my life. Thank you Washington Nutrition Cousenling Group and specifically Shelby Grande! I highly recommend their expertise.

Fantastic experience: Great experience. Limited wait time. Latoya Mullen was awesome. I will be coming to her again.

Fantastic experience: I have been working with Shelby for a while now. She is professional and knowledgeable. She is understanding and compassionate. I absolutely recommend her

Fantastic experience: Knowledgeable and encouraging. Shelby is an excellent medical professional.

Fantastic experience: Great communication and very reliable!

Fantastic experience: Everyone has been so helpful and friendly. Thankfully they’ve had openings for appointments where most practices have not. Really enjoying working with the team.

Fantastic experience: Shelby was very awesone and she walked through my nutritional goals in a very professional way. Very knowlegeable. I would recommend her and the practice.

Fantastic experience: Very helpful and always willing to provide healthier options and materials

Negative experience: Fraudulent billing practices. Was called and told that their system “lost my card number”, only for them to then charge my card for a bill not yet due once I provided it to them. Grateful to no longer be seeing someone at this practice.

Fantastic experience: My nutritionist was very helpful, very nice, very easy going and very friendly.. I strongly recommend her to anyone!

Fantastic experience: Shelby is an awesome dietician! She has a wealth of knowledge about the subject and is kind enough to personalize what she knows.

Fantastic experience: Great staff and great practical advice.

Fantastic experience: I have been a patient of this clinic and I absolutely love it. I live how they care about you and try to help you in every way that they can.Shelby has been nothing but wonderful and awesome.

Negative experience: Called into schedule one appointment and a receptionist by the name of Crystal booked me two other back to back appointments without notifying me. She also lied and told me we spoke the day of my appointment on the 12th and we did not, I only spoke to the therapist that morning. If you’re going to enforce an appointment cancellation policy, why would your office book appointments without the patients knowledge? How does that work? The therapist was very nice which is the only reason why I’m coming back for another appointment.

Fantastic experience: I had the best experience with Shelby at Washington Nutrition & Counseling Group. I decided to reach out to a Dietician for some guidance to help get some health concerns under control and my nutrition in order, and my visit with Shelby exceeded my expectations. She is incredibly knowledgeable, clearly very passionate about what she does and helping her clients (she really cares and took the time to get to know me and my concerns), and is very personable. I feel confident in her recommendations and I look forward to meeting my health goals with her help. Highly recommend!

Fantastic experience: Shelby with Washington Nutrition Group has a wonderful job in guiding me through a number of methods to improve my nutrition & overall health. Highly recommended!

Fantastic experience: Great first visit. The nutritionist Shelby is helpful, insightful and loves her job. A++ all around.

Fantastic experience: The entire staff has always been nice. Dr.Campgnone is awesome. Very easy to make an appointment and she does virtual visits

Negative experience: I made an appointment off with Dr. Robyn Davinic on Zocdoc and I got a text to provide more information and I did. I got another text to call Washington Nutrition and Counseling Group to provide more information. I called, nobody picked up and I left a voicemail. On the appointment day they called me several times before I woke up early in the morning. I called after I woke up and they asked about my insurance and I told them the insurance information and then they asked if I have Medicare and Medicare and I said no. After all that the person said the Dr is not available today. Why would you state the dates and times you have available and then say you are not available at that time unless you are screening people based on a certain criteria! It doesn’t make any sense. It is unfair and a waste of time for a person who tries to get an appointment. Very poor customer service!

Fantastic experience: Jennifer Street is the best Practitioner Nurse ever ! She help me to get better and manage my depression. I’m very happy with this practice . I recommended to everyone !

Fantastic experience: Great initial consultation with Shelby, the nutritionist. She was very informative about how to understand nutrition labels and the breakdown of carbs to protein to veggies/fruit I should consume on a daily basis to reach my health goals. I look forward to my follow up visit with her. The location is tucked away off Duke St in Alexandria, very quaint and serene office space.

Fantastic experience: I really enjoyed my appt with Dr.Grande. I felt like she really worked with me and listened to help me figure out what plan and route I wanted to take.

Fantastic experience: I would not have made it without help. I can talk and my support person actually listens to me. Does not think bad of my thoughts or comments. I can cry, scream, or yell and they let me. Follows up and genuinely cares. I love and appreciate all the support that Jennifer Street has provided. It has been a long road and I really don’t think I would not have made it without support.

Fantastic experience: My experience with my counselor Bru has been life changing in allowing me to process some things I've dealt with since my childhood. He is patient thoughtful and insightful when helping me process thoughts and subsequent behaviors.

Negative experience: If I could give this place zero stars, I would. I scheduled my appointment about a month in advance and confirmed the time. I showed up on time to my appointment and checked in with the receptionist. I had an early morning meeting so I can head to work right after. The nutritionist showed up to the office nearly 30 minutes after my scheduled appointment. I should have left after 20 minutes waiting but I gave them a chance. That's actually not even the reason for the poor review. Four months later, I received a letter in the mail from COLLECTIONS for a $40 co pay I never paid. First, I never even received a bill, which goes to show the poor scheduling and overall poor logistics of this office. It was certainly not worth the ding on my credit score. Save yourselves the headache and negative credit reporting and avoid this place at all costs.