Endurance House Wichita Falls

Positive experience: I've had varying experiences here over the years. For the last year they have been better staffed, which was my main complaint before. I really like the bike repair guy, he's very friendly and helpful.

Positive experience: Overall did a great job fixing our bikes. However the lack of communication between employees at the bike shop was sub par leading to frustration on when are our bikes would be done and parts not being ordered in a timely manner.

Fantastic experience: Great customer service!

Fantastic experience: Down in Wichita Falls for work and was looking to replace my used up running shoes. I had a great experience, the employee was very knowledgeable and clearly passionate about endurance sports. She spent considerable time helping me get the right pair of shoes while balancing the needs of other patrons. Was a very good experience

Negative experience: I recently visited Endurance House in Wichita Falls with high expectations, having heard about their foot mapping with treadmill service. Unfortunately, my experience was disappointing from start to finish. I felt unwelcomed and invalidated. I explained to the sales lady with glasses that my new Hoka Bondi shoes (bought online from the Hoka website) were causing pain by digging into my arch. I tried to explain that my foot was spilling over the sides of the shoe .She interrupted me and brushed off my concerns, stating she had heard the same complaints about Hokas over 30 times and insisted that it is normal for your feet to spill over the sides and that I needed to keep the Hokas and "break them in." She asked me a few questions but wouldn't let me finish my sentences but I was finally able to explain that discomfort after just a few steps is a clear sign that the shoe isn't right for me and that I would like to purchase something else. Her demeanor became increasingly rude, and it was obvious she was annoyed that I didn't take her advice. I tried the OnCloud Cloudmonster, which felt great immediately. While I was sitting down discussing the shoes with my boyfriend, she asked three times if there was anything she could help with or if we had any questions, with a tone of impatience each time. I let her know I was deciding and to give me a moment. I was only in the store for about 15 minutes. I do not understand why she was so impatient. She obviously did not want us there. I knew I wanted the OnClouds; however, due to the poor customer service, I decided to take my business elsewhere. As a healthcare worker, I know the importance of good footwear. All my coworkers wear Hokas, and I wish the Hokas worked, but they didn’t work for me. With proper fit and sizing, many shoes will feel comfortable right out of the box, The break-in period, if needed, should be relatively minor. If you find a shoe will need “breaking in” or somebody tells you that, especially this somebody sells this shoe to you - think about that and do not buy it.

Fantastic experience: Awesome place and owner! Is willing to help in all possible ways. Thanks

Fantastic experience: I went in for a helmet for my abnormally large dome, and the one-size-fits-most options at the big box stores just don't fit. I was immediately helped and shown a few different choices, and the people helping me were incredibly friendly and knowledgeable. I got a great helmet that fits perfectly at a very reasonable price. As a casual rider, I was a little intimidated about going into a place that also caters to serious athletes, but now I know I shouldn't have been. I'll be going here first for my riding needs.

Fantastic experience: Great selection and friendly service.

Negative experience: Endurance House stocks some OOFOS. I love OOFOS because I have peripheral neuropathy in my feet and they help my problem a lot. I needed a pair of shoes ordered and I paid for them and the lady who I thought was a manager told me they would be ordered that day or the next and would call me when they were in. Two weeks later I called them and asked if they had came in and he said yes with no hesitation, but he said the manager wanted to talk to me. He said she was in the bathroom at the moment, so he took my number and said she would call me right back. I never got called back. I decided to stop by and pick up my shoes, it was 11:15 am. When I pulled in I noticed a lady that looked like she was just coming to work with a tall cup of coffee in her hand as she entered Endurance house. I went in and didn’t see her there. I asked to pick up my shoes and they said that they didn’t come in and the manager wanted to talk to me but was busy. Someone else came up to me and said they were not ordered yet because the OOFOS order wasn’t ready yet to send in. Lies, lies, lies. Where was the manager? I asked for my money back and left! I’m headed to the shoe store at the Mall, they carry OOFOS too!

Fantastic experience: Excellent service and products.

Fantastic experience: OMG, these guys are great! Got to HHH checkin and noticed I was missing a break pad. I couldn’t find one for sale anywhere in the sea of kiosks but Mark took one off his bike and hooked me up! Thanks so much!

Fantastic experience: Friendly service

Fantastic experience: Cassandra helped me this morning on what kind of shoe I needed. I'm 23 weeks pregnant and needed more support. She was so thorough in explaining each shoe, went over pros and cons, and even what I could be feeling after getting use to the shoes. I went with the HOKA MACH. Very comfortable! I have purchased shoes here before and wouldn't go anywhere else. They even have a treadmill to analyze your walk to better understand your walk/run to determine the best shoe for you. I felt valued and not rushed to purchase. If I could give 10 stars I would.

Fantastic experience: They helped me order my parts, where their competitor ‘The Bike Stop,’ didn’t. Very helpful and friendly.

Fantastic experience: We were staying at Lake Arrowhead State Park for a family trip. I got a flat on trail during our last day at Copper Breaks State Park, so I was really hoping I'd find a place to diagnose and repair. The price was very reasonable, and Sean had the bike fixed the same day. Very happy customer!

Fantastic experience: Top quality repairs and insightful about investing in e-bikes.

Fantastic experience: Experts on the course and in the store! Sean and Casandra made Christmas shopping a breeze. They knew who I was gifting for and made perfect suggestions! Sean went above and beyond helping my mama find the perfect Garmin for her. As an older daughter, I am so thankful when someone looks for practical ways to make my mama’s life easier. Casandra was also so helpful in helping me find the perfect fit of goodrs. Thank you Endurance House!

Fantastic experience: This shop is EXCELLENT. When I had trouble with agift from 2 different people they helped me return one of the items with no problems. I would not hesitate in using Endurance House Wichita Falls. Great group

Negative experience: For an authorized Specialized dealer, they did not know what a Fuse is. I went in looking for a Fuse, and I was asked what is that. I responded with Specialized. Then they asked if it's road or mountain. I do not recommend Endurance House when they don't know their brand they are dealing. They are an absolute joke for a bicycle shop. I will never do business with them when they don't know their brand. They are more of a hangout than anything else

Fantastic experience: The folks at Endurance House were immensely helpful! Keep up the good work!

Fantastic experience: Endurance House is my go to bicycle store when I am in Wichita Falls. The entire staff is friendly and welcoming. The store is always neat and orderly. The selection and variety of products is great. Cassandra is the member I have dealt with most of my visits. I recently bought a product and she knew plenty about it for me to make an educated buy. I visited their booth during the HHH at the MPEC and they did not disappoint. The technicians give great advice and recommendations and are always willing to have a look at my bicycle. Mrs. Nanette is also super helpful and engages in meaningful conversation. Thank you all so much! You have earned a customer for life with the service and attention I have received.

Fantastic experience: Amazing! Helpful, and gave me valve adapters free even though my bike rebuild and new tires had been done elsewhere.

Fantastic experience: I went into Endurance House this morning to look at running shoes. A young lady named Cassandra helped me by bringing out several pairs of shoes, she measured my foot for arch and length, and was just overall EXTREMELY helpful. I would highly recommend anyone going here to purchase their shoes! And again, "hats off" to Cassandra for outstanding customer service!

Fantastic experience: Thanks so much to Josh and Diana for making our family feel welcome in the shop, analyzing my son's gait, double checking his shoe size, taking the time to offer good shoe options, answering our questions about tons of products, and checking us out with a smile. The Brooks Glycerin 19 are perfect! We'll be back! I highly recommend Endurance House for all of your athletic gear and equipment needs.

Fantastic experience: Endurance House is where to go for all your running and biking needs. Sean fit me to my bike and it completely changed the way I ride. He was also at the finish line of Hotter than Hell cheering on his customers and friends. Sean also found me a the perfect road bike. Thanks for the support.

Fantastic experience: Great place to get running and waking shoes. Took video of my feet as I was running on a treadmill which showed my ankles rolled inward. New Hokas shoes corrected the problem and are so comfortable. Thank you, Monica! You were very helpful!

Fantastic experience: Mark was an awesome help finding the right shoes!

Fantastic experience: As I was preparing for an evening ride, I had trouble with my tubeless tire. Not wanting to miss the ride, I rushed to Endurance House! Max was quick to check out the problem and she and John repaired the tire immediately and I was able to make the ride! Thank you not only to John and Max for their help today, but to Josh who made sure I was being helped and to Diana and Shawn for their patience and help every time I’m in the store. Always excellent customer service!

Fantastic experience: Love, love, LOVE! As new residents of Texas and now retired, we needed help setting up our 5 year old Trek bikes for our comfort and activity level. (100+miles per week on lots of chip-seal roads). The service professionals were highly able to set us up with upgrades and adjustments custom tailored for each of us! Thank you Endurance House!

Fantastic experience: Great experience, could not expect better service. Highly recommend

Fantastic experience: I buy all my running shoes here and LOVE the personal attention. I also bought my Specialized Road bike and it’s fantastic. Great staff and service.

Fantastic experience: Great customer service! Will definitely be back!

Fantastic experience: Everyone is so helpful and nice, can’t say enough about the service!

Fantastic experience: Best experience ever! Staff is knowledgeable and aways willing to help! Call Endurance House for all of your needs!

Fantastic experience: Place is awesome!! They were so helpful and took time to make sure we got what we needed!!! Highly recommend!!!

Fantastic experience: Great store! Always so helpful and they have a great selection!

Fantastic experience: THE REAL DEAL!!!! Wasn’t able to buy my bike from here but they treated my YT Capra Pro Al like it was one of their own bikes! Extensive knowledge combined with friendly people is soooo comforting!! Look forward to upgrading and keeping my bike working through the use of this amazing facility. No hesitation to recommend this shop!!! LOVE IT!!!!!!!!!!!! -Kody Wells

Positive experience: I went to Endurance House to get my tire fixed and the service was great. Max, Sean, and John are so friendly and fixed my tire as soon as I walked in.

Fantastic experience: Brought in an older bike for service, and I’m amazed by the attention to detail they gave the bike on a basic tune! Turn around time was great and the bike looks years younger!

Fantastic experience: Great service. Always find what I need.

Fantastic experience: Whether shopping or needing advice/answers to questions, the staff are always helpful. I just bought a pair of Oofos. I have really small feet and it is hard to find shoes. John took great care of me. He looked through the inventory and found my size. I wore them home. Thanks so much!

Fantastic experience: They are extremely helpful and knowledgeable of their products.

Fantastic experience: Sean was super helpful, and explained what was wrong with my bike. He then fixed my bike and answered all my questions. Great place, Great service.

Fantastic experience: Very friendly staff and highly recommend going to Sean for bike adjustments!!

Fantastic experience: Aimee was wonderful and very professional! loved her!

Fantastic experience: Aimee was great!

Fantastic experience: Staff are great and very knowledgeable. Best bike shop in WF!

Fantastic experience: Love everything about EH!!! Love my new shoes!!!

Fantastic experience: I've used endurance house twice and the service is incredible. They took care of everything I need! I'm glad I found this place! A definite five stars!

Fantastic experience: I just left a local store and spent 45 minutes looking for particular shoes. I couldn’t find color or styles and couldn’t get help from the associates. My wife told me about Endurance House and I drove to their location. The associate met me at the door and immediately helped me get fitted for the right shoe for my feet. I have no arch and other podiatry problems, but they took the time to get me exactly what I needed for comfort and style. Took less than 15 minutes. I am highly recommending any serious tennis shoe wearer that is needing the right shoe for comfort etc. to come shop at the Endurance House . Ric D. Rosalez

Fantastic experience: Great and knowledgeable customer service with a wide selection of new products as well as clearance items.

Fantastic experience: Killer place. I never review anywhere but wanted to give a shout out to the mechanic that walked me back and changed my bike tube and was done in less than 4 minutes. Pretty cool.

Negative experience: Would not recommend this place because when I took my bike in there to get sent off to get fixed. I had a few things that I needed to get taken off so the bike mechanic proceeded to break my chain as well as cut the brake wires off. So now I need to get a new chain after I just purchased that one and he did not take the time to take the wires off properly, instead he just cut them. When I went to get my bike shipped I was under the impression that I was getting my bike shipped that day so I went to get all the materials I needed to ship it off. Instead this mechanic insisted to keep my bike there and ship it off the next day. The next day rolls around and my bike was still not shipped. I tried calling multiple times to see if it was shipped and was told that it was not and the reason I called back is because they said they would call me when it was done but that never happened. The communication of this company is not very good and communication is everything

Fantastic experience: Great place. Awesome employees! I live out of town and needed a tune up on my bike. Called a Friday, brought it in Saturday and was done the same day for me. I believe I was told by Terckoise that John came in special for me to take care of my bike. Went above and beyond for me.

Fantastic experience: Purchased two pairs of riding gloves, one pair for myself and one pair for my wife Mary. Also, purchased a pair of non-slip sunglasses for my wife to use while riding her bike. The staff members were friendly and very helpful. If I were currently in the search for a new bike, Endurance House has many wonderful bikes including Specialized, Trek, and even saw a beautiful Bianchi. Definitely, I will be back for additional shopping. ‍♀️

Negative experience: Not happy with my experience here, I definitely felt out of place and not welcomed. I was looking for a specific shoe which they had, however the sales rep explained this shoe is not good for me to buy as it is only for people that run... I never told him what I needed the shoes for, he just assumed (based off my weight I’m assuming) that I didn’t run. I figure if you are willing to spend $150+ on a pair of shoes who the heck cares what I do with them... Ironically, I do run and definitely won’t be back there, online it is -plus their prices where much higher. Two thumbs down!

Negative experience: Not very happy with product. 130.00 shoes should last over 2 months. They are already coming apart. I sent 2 people to go get shoes there. I have to say I am sorry to Endurance because after my review the manager called me and I was really impressed that he cared enough to call. They took care of me and they gave wonderful customer service. Thank you so much for caring about your people.

Fantastic experience: Endurance House was unbelievably nice to this out-of-towner who just needed an afternoon ride. Fitted me up on a nice new road bike, put my pedals on and directed me to the trail (which is right outside their door). These folks are truly generous, very knowledgable and want people to ride. The other bike shop in town would not even talk to me about riding unless I was buying. I recommend Endurance House.

Fantastic experience: Great local bike shop. The people there are always friendly and helpful. I’ve taken my bike in for tune ups a few times and they always get to it quickly and do a great job.

Fantastic experience: Took my bike in, had several things for them to work on, they had it done in a day and the bike rides better now than when I got it new. The staff was very helpful as well

Fantastic experience: I live an hour away from Endurance House, but it was worth the trip. Very professional and knowledgeable staff. I highly recommend anyone looking for new shoes to stop by.

Fantastic experience: Very kind. Great service and they know what they are doing!

Fantastic experience: The most knowledgeable staff and management because they are athletes, the know their products because they have personal experience which means you are not just getting an opinion you are getting a friend and they welcome you into their family which is priceless. ~Lisa Christiansen

Positive experience: Great group of guys that are fairlt knowledgeable about every aspect of biking. Recently had an issue with my bikes rear axle. The people there ordered it got it in and installed on the tire at a fairly inexpensive amount .Thanks

Fantastic experience: Very helpful and friendly! The guy that helped us was happy to answer all of my super novice questions and got our bikes’ (2 of them) derailleurs adjusted properly for $20.

Fantastic experience: I've bought several pairs of running shoes and many different bike parts from this store and have always received great customer service. This is a store that has made it worth not shopping online.

Fantastic experience: Very helpful staff. Walked out with 2 Specialized bikes at a very reasonable price.

Fantastic experience: The owner is kind and patient as well the employees been in several times had many questions and answered them it's the only we trust to take of our bikes as we ride year round.

Fantastic experience: Very nice and knowledgeable group of people. Best place to buy your running shoes in Wichita Falls.

Fantastic experience: Excellent service from friendly knowledgeable folks! I highly recommend this locaton to anyone looking for an excellent sports shop.

Fantastic experience: Great bike shop. Always has the equipment I need with great employees and mechanics.

Fantastic experience: Was lucky to stumble into this place. I found its staff to be not only friendly and helpful but also knowledgable and gracious. Two thumbs up!

Fantastic experience: I am extremely satisfied with my experience at the Endurance House. After I experienced my first flat, Bryce (sp?) recommended I bring in both tires so he could visually inspect them and provide me with a recommendation whether I should purchase new rubber all around or just repair the flat. Although they were extremely busy with prepping cycles for the Hotter-than-Hell, he stopped his current task, inspected the tires, recommended to repair only the flat, and repaired it immediately. I appreciated that he took the ~15 minutes to address my needs despite being very busy. I found Bryce and the entire staff to be very friendly and professional - 5 stars!

Fantastic experience: Best place in Wichita to get your running shoes

Fantastic experience: The service is absolutely incredible. I would highly suggest this place to look for your next shoes. Very clean and welcoming place to shop.

Positive experience: Good quality products but expensive!

Positive experience: I needed to have my bike primed up to train for the Hotter'n Hell 100. It was in storage for 3 years so I called them to see how long it'd take to have it race-ready. I called on a Friday morning at 0900 and they said it'd be done by the end of the day. They said they'd call me when it was ready -- I never got a call. Tuesday rolls around and I call them to see if it was done -- it wasn't. I said ok CALL ME WHEN ITS READY, PLEASE. Friday rolls around and I call the manager to explain the situation. She told me the bike was actually ready to go since Tuesday and it was ready for pick up but I NEVER GOT THE CALL. I was pretty livid with the manager and she was understanding. 5 minutes after I got off the phone the mechanic calls me back and was pissed off because I spoke with the manager. He gave me excuses and didn't offer anything to compensate for the lack of service they were supposed to provide. So instead of being a 1 day turnaround, it took an entire week and I never got a call from them at any time with updates or a courtesy call when the bike was finished. A coworker of mine experienced the SAME EXACT THING so it is now a trend and needs to be corrected. I won't be going back until I hear that they've fixed their issues.