Moose Pharmacy of Salisbury

Fantastic experience: Trusting them for years.....love that pharmacist calls each month just to see how meds are doing....great knowing they care!

Fantastic experience: Good place to buy medicine

Fantastic experience: Proactive, friendly pharmacy. So happy to get prescriptions filled here. Their drive up window is so convenient too!

Negative experience: I'm starting on a positive note. They answered the phone, which is rare these days. If you have any medication related to mental health (even if it's prescribed for other reasons), you may be treated with little respect. It felt like they were ready to pull out a straightjacket over the phone. I called a week ago to transfer my prescription from CVS (who never answers calls) to Moose (who does). My question was simple: how can I get all my medications at the same time? My husband stopped by to pick up the prescription, but they gave him a full bottle with the wrong dosage of a "C2" medication (a term I wasn’t familiar with). When he pointed out the error at the counter, they essentially told him to leave. I called right away and politely introduced myself, saying, "I’m new to your pharmacy. I have enough medication to last through Friday, and insurance will cover everything by Saturday morning. Also, the dosage of the medication I just received is incorrect." The technician put the phone down, spoke to the pharmacist, and I overheard the pharmacist say, "SHE HAS ENOUGH UNTIL MONDAY" without talking to me. I was told my profile was "flagged" because, from their perspective, I kept asking for a higher and CORRECT dosage of the "C2" medication. They also misinterpreted my request to sync my medications as trying to get them filled early. After my doctor contacted CVS, I now have two full bottles of this high-level narcotic. One from CVS with the correct dosage, while the one from Moose is incorrect. Meanwhile, for another medication I rely on to maintain my actual aliveness, they outright told me I’d just have to deal going two days without it, even though I wasn’t asking for it early. I’m not a drug addict or a criminal. I’ve never even had a speeding ticket. My husband has a commercial driver’s license, and I’m in my third year of a PhD program. I’ve worked at Google—feel free to check my LinkedIn for verification This experience was eye opening and what could have been a life-threatening situation for me was completely dismissed. On a positive note, I had no idea this is how people with addiction or mental health challenges are often treated. My family and friends are now motivated to take action and advocate for this marginalized group. I asked to speak with the pharmacist who made that quick judgment today, but they refused to give me a name or let me talk to anyone. If I were them, I’d prepare for an audit.

Fantastic experience: Friendly hometown pharmacy

Negative experience: Moose Pharmacy switched my medication a few months ago to the cheapest, most disgusting tasting pills you could imagine. It's the same medicine, just a new brand. And it is HORRIBLE. I'm begging yall to go back to the original Buprenorphine pills that you used to have. I have to let those disgusting orange pills melt under my tongue 6 times a day for 30 minutes each time. 3 pills, each cut into a half. So that's literally 3 hours everyday of my life I have those rotten tasting pills under my tongue. PLEASE FOR THE LOVE OF EVERYTHING GOOD, GO BACK TO THE ONES YOU HAD BEFORE. I can barely get through a half a pill, much less 3 entire pills everyday. They are absolutely disgusting!!! Please go back to the old kind!!!

Negative experience: Never ready when they say.

Fantastic experience: Courteous, respectful, personalized care on a budget and the handmade products made locally are a treat (and affordable). Thank you for taking your time with me each time I visit.

Fantastic experience: We needed to get our annual flu shots. We made appointments with no problem. We were seen at our times by a friendly staff.

Fantastic experience: Exceptional service! Fled mountains with 3-days of meds. Moose Pharmacy in Salisbury worked diligently to gather transferred prescriptions for essential medications. Staff members were kind, patient, attentive and professional. With much appreciation, debi

Fantastic experience: On my last visit for a vaccine in 2023 I wrote the sentences below and this year was no different. A very caring experience. Everyone was so kind and professional to me at Moose Pharmacy whenever I go there. My experience getting my Covid 24-25 updated booster was no different. Thank you all.

Fantastic experience: Stop playing…. Moose is on the loose !!! All those “chain operations “ like CVS,WALMART,WALGREENS have No personable persons just Bot ppl programmed to fill scripts. Moose has a personable staff, not long lines, friendly faces and you can actually talk to a pharmacist instead of a litany of, press 1,2,or 3 to reach another voice prompt! For me ? I’ll stick with the smaller entity which serves me better and respond in a timely matter, instead of getting my meds and bread at the same spot. Peace.

Fantastic experience: I normally do not do reviews,but since someone took upon themselves to do that for me then here is my review of moose pharmacy.I have been using Moose Pharmacy for years and though they may be busier than a usual pharmacy they have always done there job, unlike other pharmacies ,bigger pharmacies that I have used in the past you may or may not get prescription filled and definitely will take hours for that too happen. So to the person that tried to use my name thank you for your review but just in case this is mine .David Harris.

Negative experience: I have just had it with Moose Pharmacy Salisbury. My entire family has gone there since 1962 when it was Towne Pharmacy. When Moose took over, at first they were great, but it has gradually turned into more and more of a hassle. They do not listen to my doctor and me. They second guess us, don't bother to call with their made-up questions, then don't have it when I go to pick it up. Or, refill a prescription I don't need and didn't order. Or make robocalls telling me I'm not taking my medications when indeed I am. Then they demean me for being dissatisfied with their lousy service. Finding a new pharmacy! One that will work with me, not do their own thang.

Fantastic experience: I recently switched to Mosse Pharmacy. I'm very pleased; service is outstanding, attentive and personal! .

Fantastic experience: Nice staff... great & timely service

Fantastic experience: Staff is so personable. Pharmacist always available and helpful.

Fantastic experience: Excellent and friendly service. They are The BEST!

Fantastic experience: We count on Moose for all our prescription needs. Great service, friendly, efficient.

Fantastic experience: My second experience at Moose Pharmacy and I couldn't be more pleased. Friendly, knowledgeable, professional, competent and kind. I utilized the pharmacy for a vaccination that wasn't available in my home county (Guilford) or the three neighboring counties I contacted.

Fantastic experience: Their customer care is wonderful. They are efficient, caring, and always ready to help.

Fantastic experience: Very clean location and not very busy first thing in the morning. We did have a longer than expected wait between filling out paperwork and getting the vaccine. Our online appointment said fifteen minutes but it was more like forty minutes from start to finish. Melinda was professional and explained everything as she did the vaccine.

Fantastic experience: Now these are some well respectable people an they deliver ur meds too.

Fantastic experience: James was most helpful and knowledgeable! I enjoyed working with him and look forward to more opportunities to gain his expertise! I would rate my experience a 5 star plus! Ann Meredith

Fantastic experience: Very friendly place amazing staff

Fantastic experience: My brother and I received our COVID vaccinations yesterday with no fuss at all. Things went very well.

Fantastic experience: Always Outstanding!

Fantastic experience: Covid booster received 10/18. East to make appointment, good service. There was a questionnaire to complete which could have been done more easily on line. Other than that it was a good experience.

Fantastic experience: Made appointment for 2nd booster.After filling out paper work was called within 20 minutes of appointed scheduled time . Person giving booster I give an A+

Fantastic experience: Taking care of their customers is very important to the people at Moose Pharmacy.

Fantastic experience: Moose pharmacy is tops! We appreciate so much being able to stay in our car for the immunizations. Your intern Julian was wonderful.

Fantastic experience: I wasn't able to get my prescription filled there for a few reasons but they were SO helpful anyway, knowing I was going to take my business elsewhere. Super amazing staff will go back in the future.

Fantastic experience: Kyle is the best!

Negative experience: I have tried several times to set an appointment for a covid test. Your web page is trying to force me to open a PayPal account. It offers an option to pay by credit card but then moves you to open a PayPal account and there is no way around it. I will NEVER again have any PayPal account. I almost lost thousands of dollars because of PayPal

Fantastic experience: Myself and others agree that this is the Chick-fil-A of pharmacies!!

Negative experience: I switched from Walgreens because I wanted to support a local pharmacy. I'll keep looking as my experience with Moose isn't a good one.

Fantastic experience: the staff here are friendly and knowledgeable, Amber was able to answer all of my questions. Best pharmacy in town!

Fantastic experience: Our family received our Covid vaccines at this location today. The process is quick and efficient and everyone was friendly and helpful. Thank you.

Fantastic experience: Had our COVID vaccines here today and the process was seamless. Very grateful!

Fantastic experience: Grest service

Fantastic experience: pharmacy staff are fantastic. very knowledgeable and can inform you with the latest, most current pharmacy info. i.e. moose packs or a new drug on the market that benefits you as the consumer. one of the best pharmacies in the area!

Fantastic experience: 2 words - MOOSE PACKS! Trust me, it makes my life much simpler!

Fantastic experience: Great experience! Fast and friendly service!

Fantastic experience: Very happy with their service.

Negative experience: Terrible service very rude. I had to deal with a woman named Rebecca I believe and she was the rudest person I have ever had to deal with. It should be a crime to be rude and look like that.

Negative experience: I've been with this pharmacy for quite some time now , and every month I tell myself it's gonna get better, but it doesn't it just gets worse. I'm on several medication's, but I always have a problem with my pain medication, it's either I have to wait a couple of days, or they don't have it, but the thing is a friend of mine gets the same kind of medicine that I get, and she never has a problem, as a matter of fact she even gets her's 2 days early every month, and she also goes to the same doctor as me, but they are always giving me a hard time. I do not recommend going to this pharmacy, and I will be switching pharmacy's..

Negative experience: Didn’t find my experience to be a pleasant one.The drop off receptionist was absolutely a very unpleasant individual,I stood there for several minutes before I was even acknowledged! Do yourself a favor and stick to Walmart,Walgreens or CVS

Fantastic experience: Very nice workers. Fast service. And they make sure you have everything you need to get better

Fantastic experience: Moose is great, fill scripts fast, good service, and real people

Fantastic experience: I love the Moose!

Fantastic experience: If you have ANY problems at this store, they won't have a problem helping you fix the issue at all! Thank you Mr. Kyle for helping me get everything straightened out!

Positive experience: Great pharmacy fair prices

Fantastic experience: Great customer service. Best place in town to pay Duke Power bill.

Fantastic experience: Love them. They’re the best

Negative experience: The people in there are very rude. They need to check there attitudes and leave there problems at home so I suggest if you go there to fill your perscrprescrs avoid the rude one that works towards the back.

Fantastic experience: Great prices and people are nice and helpful if you need it

Fantastic experience: Absolutely great people that run this pharmacy. Everyone is friendly and there prices are alot better than other ppls... They will continue having my buisness.

Fantastic experience: The employees are always amazing & super fast. Would never switch pharmacys.

Negative experience: Slow in getting those meds out

Fantastic experience: I bought the 300 10mg I take sleeping meds an have neuropathy in my feet nerve damage in my back an this dose it only worked on my sleep but I slept threw the nite!!!!!!!!! I upped my dose to account for my size (I’m fluffy not fat )!!!!lol An I think I will try the 20 mg to c if that works all looks good 1 thump up if the price goes down a little that b nice

Positive experience: I used to use Innes Street Drug. Their customer service was exemplary, and Moose said they would offer the same. It is most definitely not. When I can get someone they are usually helpful and apologetic, but I keep jumping through the same hoops as far as getting things set up. I am moving my prescriptions to another pharmacy. I realize there is a good chance that Innes Street Drug was just so good that I got spoiled, and that the expectation that Moose would carry on in the same way may have been unrealistic. I prefer to shop local, but I guess I will start using a chain. Today, 3/19/18, I spoke with Kyle, the owner, who had read this review. that I posted earlier, giving 3 stars, He was extremely nice and very interested in finding out where things had gone off the track and getting it fixed so they would be able to offer their customers the high level of service they are committed to providing. It appears that the problems were largely automation and communication issues arising out of the merger. He reviewed the corrections and discussed how he has used this as an opportunity to train his staff and troubleshoot the system. As a result, I decided not to move my prescriptions to another pharmacy, and change my rating to the 4 stars (for now- 5 stars has to be earned over time).

Fantastic experience: The people here are wonderful ( excluding one) and you can't beat there prices anywhere else. I drive an hour just to get my medication filled here!!

Positive experience: Service could have been faster but the prices are very good.

Fantastic experience: This is an Outstanding place. Some of the nicest folks in Salisbury. They Deliver too.

Fantastic experience: This pharmacy is awesome. I don't know how but there prices on my RX is so cheap.. and I don't have health insurance! The people that work here are friendly, and very caring! They have a nice store front variety also.. as well as a ice cream parlor inside. Definitely my choice.. I drive a 35 minute trip once a month to get all my prescriptions and will continue too.. unless they open up a place in Statesville!

Fantastic experience: The prices are great and the people are friendly !!!

Positive experience: Great low prices for prescriptions. Definitely recommend this pharmacy.

Positive experience: Good prices

Fantastic experience: Low prices

Fantastic experience: Best prices around! Very nice people!

Fantastic experience: Always helpful and the delivery service is wonderful.

Fantastic experience: Great prices and friendly people! Highly recommended!