Nean Tobacco, Cigars, CBD, Kratom, Delta 8 & E-cig Center

Positive experience: This is where I normally go to buy my ciggs, (which I'm hoping is going to end soon) today I called to find out the price for them, and the kid answered the phone and said we aren't allowed to give prices on the phone, boss is real strict about it... Lol I guess.

Negative experience: Bought a disposable vape 48 hours ago. Barely touched it. Says it's almost empty. Best they could do is apologize? Never coming back.

Fantastic experience: Good location right off of 169. Nice shop, clean friendly staff, Mateo is very helpful and a fun guy to talk too. Very knowledgeable about the inventory. Good prices.

Positive experience: Sometimes locked during business hours, with open sign and lights on. When they are open and staffed, it's fine I guess. Normally I would just order from online stores, but in a pinch this will do.

Negative experience: bought a grinder that left metal shavings in my grind. Wouldn’t even give me store credit, wanted to talk with manager, wouldn’t tell me when manager would be in.

Fantastic experience: This is usually the store I visit when I need to purchase a new disposable vape. They always carry all the brands and flavors I’m looking for.

Negative experience: Nice store friendly staff. Alarming selection of Kratom. Scary alarming! But no delta vape pens???

Fantastic experience: Very kind and helpful on a Saturday morning. Jammin' tunes, too! I'll make this my regular stop.

Negative experience: They were locked up during business hours because they had to use a bathroom break. I guess they don’t wanna run their business anymore because they have to take a dump. Really annoyed at them.

Negative experience: Employees literally know nothing about their products. Manager is a fabulous example of corporate greed.

Negative experience: Bought a nice looking piece of glass that was so fragile the fiesta time it got used it broke. Immediately brought it back and was not even allowed to pay difference on a more expensive piece. TRASH NEVER GO HERE.

Fantastic experience: Excellent customer service and large selection of nicotine vapes.

Negative experience: Staff is friendly, but the way they follow you around the store makes me feel like they are just waiting for you to steal something (even though everything is basically locked up...) Also the stock is pretty mediocre here. Last few times the shelves were pretty bare.

Fantastic experience: A cool place for sure. Super friendly staff and a decent collection of a little bit of everything. I think the prices of their water pipes are too high for what the pipes are, but I did find one in my price range and left happy. Will be back for sure.

Negative experience: The girl that works on the register is beyond rude/racist? My visiting family member walked in to buy and was skipped by her 2 times in favor of lighter skinned customers. When I came in she had the audacity to demand the next time he spoke to her to wait until she was done with her customers. I didn’t know the whole story until afterwards but I did explain to her that he didn’t speak English to which her reply was basically “whatever” I have seen multiple rude reviews about her in the past few months, it’s baffling why she still works there. Needless to say if you are a minority STAY AWAY! Until she is gone!

Fantastic experience: This tobacco store is quite exquisite to be exact. The service was great the young lady that helped me was a doll and her customer service was great. My only issue was when she asked me to hit the skip button when asked if I wanted to tip as I paid electronically for my products. As a person who makes most of my income from tips I believe in tipping great service so I was quite surprised. I don’t know who in their right mind has a problem with tipping anyways I give them 5 stars and they definitely have a customer for life.

Negative experience: Walked in, grabbed 2 cigars and walked to check out. Check out prompted a tip. Because I basically walked in and grabbed what I wanted and didn’t require any help I tried to skip the tip. When the girl at counter saw I was skipping the tip she said sarcastically “oh thank you very much I really appreciate that”. Tried to press skip tip again and it wouldn’t work so I said whatever and chose a dollar instead. Will not be going back.

Fantastic experience: Love it!

Negative experience: LGBT COMMUNITY BEWARE!!! not lgbt safe So I found this smoke shop a few months ago and I was really loving going there because i saw the trans flag, so i would go out of my way to go only to this specific shop but one day I went to pull up the directions and I saw a really nasty transphobic review, i didn't think much about it till i went in the the flag was taken down !! I know a lot of people in the lgbt that go here, in my opinion, you should STOP !!! I hate to say it because the employees are wonderful and most of them are part of the lgbt, so i doubt they had anything with it being taken down but if the owner/s would rather take money from someone who treats trans people as politics, and claim to be "alienated" because trans people exist, even after his review was removed for hate speech, i'd rather spend my money anywhere else and i'll be making sure to never come back to this shop and make sure any of my friends don't either, at least till maybe things change just a bit sus to me that the flag went down right after the review. but feel free to email me if this is some type of misunderstanding, thanks :) personally i'll be avoiding this place because the clear disrespect to the lgbt commounity ! the flag was up for about 3 months till now and it only gets taken down after they got a negative review about it? Would you really rather not lose one customer that complained than a whole group you are now actually alienating. my problem wasn't that the flag was taken down. my problem is that it was very clearly taken down because someone's transphobic comments, and i'd rather not give my money to someone who rather take money from bigots

Fantastic experience: Absolutely love the staff here. They are all very welcoming and educated on their products. Allie, Bren, Meech, and all others are special, kind, respectful staff. My neighborhood store I truly can trust and be proud of.

Positive experience: Store is clean, and well organized.. Want tip when I check out. I aint finna tip for someone to grab something from a locked display. Also.. kinda spendy.

Fantastic experience: I don't usually leave reviews but I came in a couple days ago and the redhead girl that works the counter was so extremely nice and informative I had to let you know she made my day! Will definitely come back soon

Negative experience: This stores great and all the staff are very helpful except for one girl who works there she's constantly rude and unhelpful and sarcastic on multiple occasions now being treated that way by staff makes what I normally would give 5 stars to drop down to a 1 and generally want to avoid shopping here.

Fantastic experience: Great service!

Negative experience: Why do your card readers prompt a tip before completing purchase? I’m buying a can of grizzly and I’m suppose to tip? What a joke

Fantastic experience: Bren was super helpful, and they helped me pick out exactly what I wanted. They seem like a pretty cool person, and knew what they were talking about. If Bren is there when you go in, you're in perfect hands!

Fantastic experience: Bought some nic salts liquid here a while ago & tried em again today when it came time to buy a new vape kit. Honestly expected them to be on the spendier side for some reason, so was pleasantly surprised to find they were $10-$15 cheaper on avg. than the 2 or 3 other places I checked out in the south metro! Also, very friendly & knowledgeable service during both visits. Would definitely recommend!

Fantastic experience: Super friendly knowledgeable staff and great CBD products really helps my wife sleep!

Fantastic experience: Mateo was awesome today found what I needed and made some good suggestions. Friendly staff and well put together shop. I will be coming back

Fantastic experience: Cool shop! Nice products and staff

Fantastic experience: Really great products and prices. Full of awesomeness. Very nice store.

Fantastic experience: The Store is always well kept, and the staff is always welcoming and easy to speak to!

Fantastic experience: Mateo is the best EXCEPTIONAL CUSTOMER SERVICE

Fantastic experience: The guy working was awesome, was straight up about products and knew his stuff. Thanks

Fantastic experience: Great service and prices best tobacco ever !

Fantastic experience: Employees always point me in the right direction. Very friendly and knowledgeable with reasonable prices. Great store!

Fantastic experience: Cashier was handsome and helpful.

Fantastic experience: Awesome place

Fantastic experience: My main store to go to they always have what I want.

Fantastic experience: This shop is wonderful! Madani and Walter are always extremely helpful

Fantastic experience: This store Always has great customer service and the staff is always helpful answering questions!

Fantastic experience: This place has all the stuff. Great workers too. Highly recommend!

Fantastic experience: Great customer service and helpful!

Fantastic experience: Friendly staff; nice, clean shop; never "Out of Stock"; and very competitive prices (notably less than other retailers). Glad that you're in my new neighborhood!

Fantastic experience: This place is nice they have a good selection and, lots of CBD stuff, very friendly and helpful. Definitely check it out, very easy to get to right off of 169.

Fantastic experience: Very cool place to check out!! Staff are very nice and helpful.

Fantastic experience: One stop shop. Any and all products ranging from cigarettes to cigars to ecigs to cbd bud and flavored papers along with incense. Purchased a water pipe that is of high quality recently, and staff is very friendly and helpful. Certainly my new go to shop when I’m in that area.

Fantastic experience: The lady who helped me was just wonderful.

Fantastic experience: Very cool store, great selection, and even better customer service!

Fantastic experience: This is the best shop around. Steven, Autumn, and Ashley have mad the experience here worth while. They are always happy to help and do so in a kind, personable manner.

Negative experience: The staff in this store are rarely wearing mask. Same story from owners, we are sorry, we take this seriously, etc. I have taken my business elsewhere.

Fantastic experience: Friendly owner, awesome humidor and great vape products. Ashley and Autumn work hard to make this place inviting with friendly, dedicated customer service.

Fantastic experience: This is by far the best smoke shop in the Twin cities Area. They always have what your looking for and at a great price! The people who work there are very professional and very friendly. Best service I've ever had at a smoke shop hands down!

Fantastic experience: honestly the best customer service i have ever received in a smoke shop! Autumn and Ashley were extremely helpful and were able to answer any questions i had quickly and efficiently. they both had so much knowledge about all products! you’ve earned a new regular!

Negative experience: Really nice place and the main sales person (she was wearing a mask) was great, but when I walked in 2 other employees were not wearing a mask and I had to finally say something after about a minute. When I was walking out a man in his 60's or 70's was walking in. Really irresponsible and what a different world than a lot of us are living in.

Fantastic experience: Decent selection. Close to home.

Fantastic experience: Best service ever Good price

Fantastic experience: Great people. What I need is always in stock. Rewards program discounts of 20%.

Fantastic experience: Ive had issues with their products, but the owner was kind enough to replace them. Will look foward to keep going to this place .

Negative experience: Don't come here, they sold me a defective product and wouldn't replace it said its my fault the vape didn't work, will never come back. Manager blames costumer for bad vape he bought

Negative experience: Sold me something that didn’t work and when I gave the owner the opportunity to fix the issue no one refunded me or gave me something in exchange ... rude for how much money I spent with them

Fantastic experience: ALWAYS GREAT SERVICE AND SELECTION!

Fantastic experience: Baller

Fantastic experience: Great selection and awesome customer service. Always friendly and helpful.

Fantastic experience: Absolutely awesome owner (Sari) and even better store! Truly worth the drive all the way out here.. I have plenty of shops in my area, but I’ll be coming back here specifically. Thanks Sari!

Fantastic experience: Great tobacco store with excellent prices and glass

Fantastic experience: Great service - large Kratom selection. Bummed they are closed - NO THANKS Governor!

Fantastic experience: "THE" Best smoke shop I've ever been! No place has items that compare.. the owner is amazingly friendly and highly knowledgeable. Shop the best..forget the rest!

Fantastic experience: Friendly staff, very knowledgeable

Negative experience: I tried to call this place to see if it was open and no one answered the phone. Some of these new business owners are horrible and very unprofessional just in business for the money the suck!

Fantastic experience: Amazing service ! Super nice local shop and doesn’t have high tax on tobacco . Gave me a free water ! And will Order anything

Fantastic experience: Very friendly service and low prices! The employees here go above and beyond. They will order your stuff in even if his store doesn’t carry it.

Fantastic experience: Finally, Eden Prairie has a solid ecig / tobacco store. Owner is very nice and helpful and they have one of the best selections around. Prices are very fair, over all 10/10 recommend.

Fantastic experience: Great customer service! Very knowledgeable and kind!

Fantastic experience: Amazing selection of products including great cigars, CBD, Tobacco. Super clean and fair prices! Super friendly staff and owner are very knowledgeable about the products!!!!!

Fantastic experience: Best customer service and fair price.

Fantastic experience: Wonderful owner. He has helped me a lot with the Cbd products. He is a pleasure to do business with. Highly recommend this established. Will be a long time customer. Laurie N

Fantastic experience: Allow me to preface by saying I rarely leave reviews for these types of places, but I just had to leave a review after my experience at Nean. I went into Nean Tobacco for the first time about a month ago and I was blown away by the wide variety of CBD and tobacco products they offer. The aesthetics of the shop and the diverse selection of goods leave you feeling like a kid in a candy shop. But I was even more impressed by the hands-on, white-glove customer service the owner, Sari, provided me. He was incredibly knowledgeable on all-things CBD and gave me an educational lesson on all the different strains, brands, and product applications. I walked out of the door with the conclusion that it is by far the best CBD store AND tobacco store in the twin cities; when you walk through the door, you’ll know why. Top of the line products, customer service and product expertise—all around five star business. And it’s just a plus that this shop opened up just five minutes from my house! Highly recommend to both new users of CBD and CBD enthusiasts. -Joe

Fantastic experience: This place is amazing, the prices are more than fair the personal is very helpful. I totally recommend this place.

Fantastic experience: Great place! I am so excited about this store and its location. Great variety of accessories and products, AND prices. The owner is also incredibly nice and answers any questions you may have. I am so happy with the products we got. I definitely will be a frequent visitor!

Fantastic experience: Awesome place! Gave us a discount to try something new. Very helpful and friendly. Will definitely being doing further business there!