Fitness NC Hope Mills

Negative experience: I came this evening for a Class Pass reservation and the door was locked. I called a number they had posted on the door - the woman on the other line was incredibly rude and dismissive. She said I would not be allowed access to the gym because it was past 5p. I asked her how would I know that since it was not posted anywhere and I was able to book a reservation for 7p. She stated that I was being rude; I asked her how I was being rude when I was asking a question. She then proceeded to say 'Well if you would listen, I can tell you how to get access the next time.'. There will absolutely never be a next time. When you inconvenience a customer and then treat them with disrespect and it's unprovoked, why would you anticipate there being a next time? I will never return to this gym and do not suggest it to anyone else. It's in a strip mall, from what I could see it was incredibly small - I'm not even sure if they have a changing room and the staff is rude. No thank you.

Negative experience: I am writing to express my deep disappointment regarding the current state of the treadmills at the gym. This morning, I had an unfortunate incident where I slipped on one of the treadmills due to its poor condition. This incident could have resulted in a serious injury. Despite paying maintenance fees, it is disheartening to see that the old treadmills have been replaced with equally faulty ones. Out of the five treadmills available, only one functions properly without requiring extensive adjustments. The other four are either partially operational or completely dysfunctional. As a paying member, I expect the gym equipment to be maintained to a high standard to ensure a safe workout environment. The safety of your members should be a top priority. It is also worth mentioning that Lisa did an amazing job keeping up the gym. It’s sad to see that the managers seem more concerned about the state of the gym from her caring ways.

Positive experience: Very quaint, small-medium sized local-feeling gym. Very warm Entrance and engaged staff. Clean, clean, clean throughout. Plenty of motivational postings along the walls. Not that many machines to utilize but those that are, seem to be functioning well. No sauna but not expected either. Uniquely located in a large parking lot adjacent to busy traffic. This is a good local place to get and stay in shape.

Fantastic experience: Very convenient gym..never packed and the owner is very nice and keeps the place super clean

Negative experience: It is 10/02/23 there was a mix up on my payment i called and talked to someone on 09/29/23 to correct it i was charged twice they didnt explain why my key was never activated so i called seve4al times no answer on 10/02/23 i called several times so i can use the gym no one answered until about 3pm i started calling them around 10am the girl that finally answered the call was very rude and have the nerve to ask me why i was calling so much that she had other clients that she was attending to and that she would have called me back . Mind you i started calling the gym arount 10 am so why no response that gym is always empty thats why i chose that gym i dont agree with the way the girl answered interogated me on why i called so much all she had to do was answer the phone and say please hold or simply yell me to call back since she was attending another customer not good fitness nc not good treat your customers with a little respect . But the gym is always clean and never full so you can move around and use equipment with little to no wait not sute what happened to the lady at the front but she needs to learn how to communicate instead of giving the customers the third degree on why a paying customers are calling so much

Negative experience: Trying to get up with these people is like trying to get up with god or something

Fantastic experience: Lisa is a lovely person and is super helpful, love the friendly atmosphere and the pricing is good too.

Fantastic experience: amazing it was clean. Super nice really good experience. Nice people.

Fantastic experience: Miss Lisa is amazing she works so hard to make sure everyone is taken care of she needs a raise not many good people like her today 5 star

Fantastic experience: Friendly staff. Plenty of equipment. I like the fact that they are open 365/7 days a week. Relaxing environment while you work out.

Fantastic experience: Reasonably priced, easy access and great location!

Fantastic experience: I stopped by here today to inquire about membership, and will definitely be signing up. This place is great! Friendly and knowledgeable staff, and all the equipment you need. The price is very affordable, and no contracts...yay:) Can't wait to make this gym a part of my workout routine.

Negative experience: Can anyone share how to get ahold of these people ?! I’ve been trying for a week to get a membership. I’ve called , left a voicemail, emailed, and went to the gym all within business hours.

Fantastic experience: I've only been attending the gym for a short time, so this is more of an informative review. So far, the experience has been great and I'm thankful to have something so close to my house! On the Fitness NC website, it does not state what the staffed hours are. Michelle is the only person that works at this location, and she usually tries to be there from about 9 to 5 on Mondays through Fridays. She is not there on the weekends. So if you try to call and reach the phone or show up in person outside of those times, she may not be there. Additionally, this location unfortunately does not have the sauna or fitness classes like some of the other locations. I personally was not planning to use them, but I know that can be important to some when selecting what membership you'd like to purchase. Aside from these things, there are a variety of machines and free weights to use and Michelle will show you around and explain everything with you in detail in person! I'd definitely encourage anyone to go check it out!

Fantastic experience: Started going here before covid, stopped for a while. Never seen a gym grow to be so nice so fast. Great people go there and let you workout however you feel. The woman at the front desk has to be the sweetest person I’ve ever met!

Positive experience: This is a “Good” gym not great “Good” there is one problem not only this gym but all gyms should ban Fox, CNN, ABC, MSNBC, ETC. no matter if you are a democrat or a republican it is not healthy looking at the news while working out it got me distracted on Friday April 22, 22 I want it to turn to something else better or shut that garbage off other than that the gym is not bad!!!

Negative experience: Recently I've seen $40 charged in my bank account by Fitness Nc hope mills and received an emailed stating that the charge is for gyms maintenance etc.. I've tried to contact them but no one is answering, I tried to send a message through email but no response. We just moved out to another city and would like to talk to them to cancel our membership, going there (hope mills) takes 50 mins drive. I'm so disappointed that this gym is 24hours open yet no one is willing to answer the phone.

Fantastic experience: 24hrs no contract an not very expensive first time gym member great place

Negative experience: No phone number, gym is always locked with no staff

Fantastic experience: Great gym! It has everything you need to get a great work out in, it’s convenient and hardly ever packed, plus it’s 24hrs so you can’t make no excuse not to go Go see Mrs. Michelle, she will get you set up nicely and has great customer service.

Negative experience: Your listed number is not a good working number. It has a 919 area code and when dialed a lady answer the phone, telling me you have the wrong number. How do you expect customers join your gym.

Positive experience: Small place with a few items. 24h come when you want, close to home for me.

Fantastic experience: I walked in today not sure of where I wanted to get a membership because we aren't from this area and omg I loved Michele she was so helpful and so awesome so I'm very please with my new gym and it's 10 bucks like even if I take a few breaks it's 10 bucks so there's no exscuses!

Negative experience: Have tried for months to cancel my membership - I mailed in a cancellation request like stated in the contract and still being charged. No one will answer the phone, called the main Fitness NC line and they “didn’t have any information about this location.” I cancelled back in March and am still being charged.

Fantastic experience: All I need at best price.

Fantastic experience: This gym is small but mighty. It is everything you’d need for a small contract free price. This 24 hour gym is honestly a real gem. If you’re considering a membership I’d definitely check them out before signing into a contract somewhere else.

Fantastic experience: Small local gym; enough for functional fitness and big enough for group fitness. Great atmosphere and friendly people!

Fantastic experience: Best gym ever Ian is a great owner and very sweet!! Love this gym!!

Fantastic experience: Affordable, 24 hrs, enough equipment for a great workout. Just what I needed!

Fantastic experience: All hours access and a friendly staff make this a great place to work out. The monthly rates are outstanding.

Fantastic experience: Love this gym! Finally found a place I can work out any time of the day. Love it! The atmosphere is safe and friendly.

Fantastic experience: Best gym in Hope Mills!!

Fantastic experience: Great staff and nice clean gym with everything you need to have a great workout. Very reasonable price as well!

Fantastic experience: Michele is the nicest person I've ever met. You can't really beat this gym. I have no contract, strictly month to month, not busy and an affordable price... plus its 24 hrs.

Fantastic experience: NC Fitness is a great place to work out! We love the atmosphere. Michelle, the manager at the front desk is knowledgeable, professional and friendly. The gym is always a clean and neat environment. It’s so refreshing to walk into a smiling face and beautiful plant to set the mood for my day. Thank you Michelle and NC Fitness. We are proud to be members Lisa M.

Fantastic experience: Great place to work out at.

Fantastic experience: The people here are wonderful! This gym has a hometown feel and great environment to workout! The people working there are always extremely nice and helpful, especially Michele! I definitely recommend this place for anybody in the Cumberland County area!

Fantastic experience: Great gym never crowded 24hr access only gym in Fayetteville at the moment that you can still get a work out in no matter the time of day. Michele was great and made the sign up process so simple quick and easy. Definitely will be a continuing member of this great clean establishment.

Fantastic experience: Michele took great care of me with my membership from the start. From friendly customer service to quick response times, FitnessNC Hope Mills is a great gym. The quality of equipment is extremely high as well.

Fantastic experience: Great workout environment. Súper convenient for late night work outs!

Fantastic experience: I love this place. Best gym in town.

Fantastic experience: Michele is awesome! She’s the receptionist infront and she will get you signed up fast and with a great deal compared to other gyms in NC!

Fantastic experience: Michelle is the greatest and nicest manager I’ve ever met! The gym is super clean even in times of COVID. She routinely sprays and constantly cleans. The bathrooms are spotless and the gym floors are always vacuumed. Best gym I’ve found yet!

Fantastic experience: Love this gym . 1. Never crowded 2. Always clean 3. Friendly staff. ✨✨✨✨✨ 5 stars.

Fantastic experience: Staff member was great, place is clean and user friendly....great place to workout.

Positive experience: Not bad for the price. I enjoy my workouts, however, they seem to run out of paper towels constantly. The bathrooms never have soap, and it’s hard to feel like it’s extremely sanitary here.

Fantastic experience: FitnessNC has created an incredible environment for you to reach your goals. You literally unlock the door your own gym full of awesome equipment and great people. The cost to value makes this gym exactly what I’m looking for. Thanks Michele for signing me up and getting me started!

Fantastic experience: The place looks great and Micelle was awesome with helping us joining and going over everything! I can't wait to start working out here!

Fantastic experience: We just moved to Hope Mills and were going to join planet fitness but that Fayetteville traffic can be crazy and we love the environment and equipment here better anyhow. The location is so much more convenient, as long as I don’t cave into getting cold stone after a work out Michelle was the sweetest and most helpful lady when it came to joining. Excited to meet my fitness goals here!

Fantastic experience: So normally I don’t leave reviews because I’m impatient lol but ahh i love it here!!! It’s literally never packed and I always feel right at home when I come here. I never feel like I’m a little fish in a big pond of Buff Gym Sharks wish is why chose this gym over a few other gyms that I tried out in the area. It has a cozy feel with everything you need and open 24/7. Michelle is such a sweet and pleasant lady & the personal trainer guy is always full of motivational positive energy! Only $20/month... well worth it!

Fantastic experience: The best low key, quiet, safe, and the Gym Manager Michele is awesome and very helpful.

Fantastic experience: I love the convenience of being able to workout when I am able to. Your gym is clean, with all safety practices in place and your staff is so nice and helpful. This is a great place to workout and stay fit! No excuses just fitness.

Fantastic experience: I am grateful to fitness NC, I have been a member 2+ years and continuing to enjoy the perks (24 hour access) and benefits (anytime workout) . I enjoy the proximity of the location it has to my home and this has enabled me to ride my bicycle ( 3.5 miles to the gym and 3.5 miles back after a workout). What draws me to Fitness NC Hope Mills: Themanager ( Mr Vince) treats us like family. He is a source of advice and inspiration. The atmosphere is welcoming and relaxed; it feels like my second home. The cameras provide us with a sense of security while you're in the gym. The equipment is in perfect working condition and can be used to accomplish any desired workout routine. I would recommend this gym to anyone because of the value and how personable they are to their clients.

Fantastic experience: Nice atmosphere!!!! The gym around

Positive experience: The equipment is decent and having a 24/7 Gym in the area is a plus. The price is not bad. Sadly the customer service is not the best. I'm still waiting a phone call back regarding a payment issue I had a month ago.

Fantastic experience: Awesome little gym that has everything you need!

Fantastic experience: Clean and great management! Never too crowded!

Fantastic experience: My husband and I just moved to Hope Mills and one of the first things we wanted to do was find a new gym. Fitness NC is super close to our house, in a convenient location, and it’s open 24/7 so we can go anytime that’s convenient for our schedules. The gym is super clean and it’s never slam packed with people. It’s got all the equipment we need and the staff are super friendly and knowledgeable. Definitely recommend!

Fantastic experience: I love this gym. I've been a member since 2015 when it was snap fitness. Their 24 hours!!!! Cant get any better then that. Also you HAVE to scan your key to get in. I will & have recommend this gym ❤️

Fantastic experience: Not too crowded, very nice receptionist, & u can’t be $20 a month with 24 hr access. Great Gym !!

Fantastic experience: It has most everything a bigger gym would have. All the equipment you need. It's not too crowded. The people are nice. They offer Military discount when you get a membership.

Fantastic experience: I called to get some info about a membership and spoke with Michele. She was very helpful and informative and the thing that stood out most was how friendly she was. Will definitely be visiting this place as soon as I can swing it. Would highly recommend.

Fantastic experience: The gym is always organized and clean. I also love that they send texts to keep up with communication on events and closures. Great gym.

Fantastic experience: I’ve been working out here for 3 months everyday and it’s the best gym I’ve been to in the area. The personal training here is the best in all the gyms, you see a lot of progress and coach Jalaquan is the best trainer around. The gym is clean and the staff is super friendly and helpful.

Fantastic experience: Great gym! Small, family feel. Never crowded. All of the staff is professional and polite. The gym goers are polite and easy to work around and with. They offer training and different classes.

Fantastic experience: Great atmosphere and friendly staff! I’ve been going here since January and it is always clean. It’s never overcrowded like most Gyms. This is my Go to Gym!

Fantastic experience: Just signed up today and I had a pleasure of being assisted by Michele. Michele was nice , patient and made everything smooth and stress free . I actually love the gym , Its cute and cozy and I feel like I fit right in. There are plenty of gyms but this is the place I want to be .

Fantastic experience: The moment I stepped foot into Fitness NC I felt welcomed the owner has great energy and the guy at the front desk was very professional I highly Recommend this gym to anyone

Fantastic experience: Best gym in town!!

Fantastic experience: New cushions. More equipment. New look. Easy 24hr access. Good price. A Dry sauna would be a great addition.

Fantastic experience: Always really clean and never too crowded

Fantastic experience: Always a great visit! Very clean and neat. Never over crowded like a lot of gyms.