Donnell Chiropractic

Fantastic experience: Very professional and timely on appts. Dr Caleb is a very good chiropractor

Fantastic experience: Relaxing atmosphere and great doctors.

Negative experience: My insurance ended in a way that seemed I did still have insurance. I found out after going to my last appointment. I submitted the incurred bill to my new HSA, meanwhile getting periodic billing statements from this office for the same visit. Eventually HSA covers the payment but I still get a call from practice threatening to charge a fee and send me to collection agency even though they had payment but were awaiting a paper check from my HSA, instead. Never going back.

Negative experience: I have been a patient here for years. I previously saw Dr. Vicky before she came to these offices. I followed her to Donnell when she switched & continued w/her for overa decade. Dr. Vicky retired & I started seeing a different provider here. While attending law school, I didn't have time to get my chiropractic care. I barely had time to sleep, w/ the schedule I had, I definitely didn't have time to keep up on non-urgent care. I called to set up an appointment to return ASAP, because one of the major issues I was getting treatment for was acting up so bad, I can barely move right now. I used to be able to get a same day appointment, but I wanted to call just to make sure I could get in. The AWFUL girl on the phone (3:12pm-ish 10/2/24...I think he name was Kim) tells me that since it had been since 2021 (the beginning of law school) since the last time I came in, I would be considered a "new patient." After 3yrs people are considered new patients. "Ok...? So what do I need to do to get seen ASAP, because I can barely move right now." She then tells me, "well, we aren't taking new patients with your insurance right now." "What? So I've been attending these offices for over a decade, but because of a technicality that makes me considered a 'new patient,' the insurance that I have ALWAYS been able to use here is now something you are refusing to take? But you have other patients at the office with the exact same insurance, but because I wasn't able to come in for a while, I'm forced to be considered a new patient, even though I've been coming here for over a decade?" She tells me, "If you had come anytime in the last year, you wouldn't be considered a new patient." "Again, I was in my last year of law school & didn't have time for anything else, unless it was an urgent or emergency situation. I couldn't come in." She then tells me that they would "allow me to be seen, if [I] wanted to pay out of picket for my treatments." (Not new patient exam, but treatments) "So because of a technicality that makes me considered a 'new patient,' & despite being seen at these offices for over a decade, and despite the fact that you actually accept my insurance, you won't take my insurance because I am technically considered a new patient now, even though I'm not? Absolutely not. I would never support a business that does stuff like that. I would never pay cash to a business that does that. Absolutely not." And the woman hung up on me! No curiosity call to let me know, "hey, just so you know, we see that you haven't been in for a while, and if you aren't able to make it in by xzy date, then you won't be able to use your insurance here anymore." Nothing. A patient for over a decade, and the woman hung up on me when I said I wouldn't give them cash. If Dr. Vicky was still practicing, then I would have considered paying cash. If something happened and they were unable to take my insurance at all, regardless of whether or not I was a "new patient," I would consider paying cash. But this was ridiculous. Absolutely not. I still can barely move. Since not all of '21 was 3yrs ago, I called back to talk to management. I asked when my last visit was, b/c Oct-Dec wouldn't be 3yrs yet. The manager said it was actually 2yrs not 3, & the last time I was in was April "21 (right before finals my 2nd semester). She then confirmed what the other girl said & was unwilling to work w/ a unique situation like mine. She also barely acknowledged that the girl hung up on me. I'm logical, I understand not take brand new patients, but someone considered "new" due to a technicality, who has been attending these offices for over a decade? That doesn't make sense. Especially since they still accepted my insurance, they just don't take "new" patients w/ my insurance. Oh yeah, she also snidely said, "well it's probably bad because you skipped." That doesn't help. None of that is patient-centered-care. It's financial-driven care. Zero stars. I will never again recommend these offices. Too bad too, because I WAS recommending them.

Fantastic experience: Friendly and knowledgeable staff.

Negative experience: I hurt my back and tried to get in for an adjustment and was told I was no longer a patient. I was told I had to wait for a new patient slot to open, which also came with a higher fee. What a poor way to run a business. The few times I was there for adjustments I thought he did a good job but I'm not paying new patient fees, x-rays...again when they already have it. Unfortunately, I likely won't be back.

Fantastic experience: Dr. Donnell straightens out my back regularly. He's great at listening to what's going on and adjusting with great care of his patients.

Fantastic experience: First visit was asked where the pain was and adjusted accordingly. Did a great hip adjustment which I felt immediately. Having hip surgery soon and it has caused issues in my back and this helped so much. Also had X-rays the first visit, and instead of saying that I needed this and that he said it actually looked pretty decent. Seems honest and listens to you. Nothing is a cure all but he definitely helped and I will be returning. Check it out if you’re in pain.

Negative experience: It seemed like I was led to the back, pushed on, and then sent home. Nothing was explained, no recommendations as to when to come back, it was all up to me to ask for another visit. I went a total of three times and decided to find another clinic. Their merchandise was pushed, understandably, but it was left up to me to diagnose myself and ask for what I thought I needed. I got some VERY expensive shoe inserts from them that I discovered was causing knee pain, so I took them out. Even though I have paid at every visit, apparently there was an issue with their billing system and now I have to go back and pay them more money. I would not recommend this practice.

Fantastic experience: My girls Marissa, Khelsey and I have seen Dr Caleb for many years he is always so kind and always knowledgeable and makes us feel comfortable and safe during adjustments! We think he is the very best!!!

Fantastic experience: Dr Donnell does a great job

Fantastic experience: I really like how he explains exactly what he is going todo to me. He also has very modern equipment. My last place not so much.

Fantastic experience: Dr Donnell and his staff are the best! Thank you Dr. Donnell, Kim and Lacey!

Fantastic experience: Professional, thorough, and quick. I always feel 10x better after an alignment at this practice.

Fantastic experience: I’ve been going to see Dr. Caleb for awhile now, he does a great job. Gives advice on treatments but isn’t pushy, Kim at the front desk is always very helpful and friendly as well.

Fantastic experience: Been to a lot of chiropractors over the last 24 years. Some great, some terrible. I've been to two other chiros in the Kalamazoo area that were either worthless or put me in serious pain requiring me to go to the doctor. Donnell is the best chiropractor I've had, been going to him for nearly 10 years now and his treatments are very effective. I'm a scientist myself and appreciate that he doesn't peddle a bunch of quack science and pseudo-immunology on you like so many of them do. My first visit was an X-ray where he was trying to objectively determine what was wrong.

Fantastic experience: Great place very informative I recently had surgery on both my feet and come to find out the pain in my feet was due to back issues

Fantastic experience: Wonderful care! I had started to lose hope! Dr. Donnell has helped so much!

Fantastic experience: Friendly..caring...I been to pt for 3 weeks for back..came here and so much relief after 1 visit...

Fantastic experience: I was actually able to get in the same day, the Dr. Was very nice, gentle, and informative. I definitely recommend this place. And I'll be returning.

Fantastic experience: Very clean and professional friendly service!

Fantastic experience: I was very impressed the doctor was very knowledgeable and caring. He did a few x-rays and did an examination that was very thorough.Then he did some Adjustments. I was very impressed initially but I will say no one at the practice wears a mask and when I was talking to Dr. Adam about Covid he said if you’re going to get sick you’re going to get sick and that more people die from flu than Covid so I have to really wonder.I will never go there again without a mask on. These may be his own personal beliefs but I can see that no one wears a mask there so I assume Dr.Adam is not vaccinated. I have gone to a few other medical appointments in the last few months due to my headaches and other medical issues.Every other place requires a mask and they’re all masked.

Fantastic experience: Very clean. Staff friendly and helpful

Fantastic experience: After suffering from neck pain and stiffness for approximately 4 weeks, I finally called for an appointment. I was in so much pain I was actually sick to my stomach. I was so thankful to get a next day appointment! I arrived at their beautiful new office and was greeted kindly by Kim. The registration process was quick and easy. I only waited about 5 minutes to be called back by Dr Donnell. We had a brief discussion about my problem and then a physical exam. That led to x-rays and finally an adjustment. This being my first time ever seeing a Chiropractor, it was quite an experience. Dr Donnell was kind, caring, professional, and explained everything well. I was always afraid to go to a Chiropractor, but I can already feel a difference, so I will gladly go to my next appointment! Thank you again for getting me in quickly and for a great first experience!

Positive experience: Went in for a consult to get established with the practice. On time, early appointment just like I had asked for and clean. Doctor was super nice and very informative.

Negative experience: Super unfriendly on the phone...I am bilingual and sometimes have problems being understood, the lady on the phone was super annoyed with me asking questions... Well this Lady was something else. So I Am Taking my business somewhere else.

Positive experience: Good vibes. Excellent progress in my back pain. My daily neck pains have been reduced to 1 twinge a week.

Fantastic experience: Friendly, fast, and new office location is nice.

Fantastic experience: Always on time and courteous. Adjustments are second to none.

Fantastic experience: Got me in same day, super nice man. Very knowledgeable and has a very nice, clean office

Fantastic experience: Twisted my back and in real pain. 5 treatments and healed. Recommend highly!

Fantastic experience: Got me in asap. Like everyone else says, he's awesome. His attitude, knowledge, and skills will keep me as a patient. A big thank you to all the other reviewers who pointed me here too

Fantastic experience: Very friendly and professional. He has changed my quality of life in such a short period of time. I am a bar tender and he came highly recommended by several of my regulars, and I would recommend him hands down.

Fantastic experience: Great chiropractor, staff is great. Out of town and hurt my back. Worked me in that day and took my insurance. Made a follow up appointment to make sure I was good for the weekend. Would recommend 100%

Fantastic experience: Highly recommended! After first visit I was able to stand straight for the first time in a long time.

Fantastic experience: Fast response, listening Doctor and office staff.

Fantastic experience: The staff is amazingly friendly. We had a bit of an emergency situation & they got us right in! The doctor was very nice, extremely helpful and accommodating. Highly recommend

Fantastic experience: I had visited a few chiropractors in the past with minimal success. However, I was having back pain while at work and thought I would try again. I had met Dr. Donnell outside of his practice and knew him a little but had no idea he was a chiropractor. Once I found out, I decided to give him a try. I am so happy that I did. Besides my back, I had a clicking in my hip and a little neck and shoulder pain. After my very first visit I felt immediate relief. I returned a second time and it only got better. This man knows what he is doing. He was extremely patient, friendly and knowledgeable. I did not feel rushed at all. To top it off, The lady working the front desk was patient and helpful as well. To say the least, I highly recommend Dr. Donnell. If you are looking for a chiropractor, you should give this practice a try. I hope that, when you do, you have the same awesome experience as I have had.

Fantastic experience: Always able to squeeze me in. Very professional

Fantastic experience: Amazing people who care about you! I don’t like chiropractor work because it “hurts me”. But when you really need it, sure does help a lot. These people accepted me in, treated me like family, and showed great care for me. I will go to them whenever I need some work done to get back aligned. Thanks for all you do!

Fantastic experience: Awesone service

Fantastic experience: Dr. Caleb does fantastic! Staff are super friendly I enjoy coming here! Just had a massage and it was amazing!

Fantastic experience: Best Chiro in SW Michigan!!!!

Fantastic experience: Amazing customer service! Very knowledgeable and helpful. I always leave feeling the best I have ever felt. 10/10

Fantastic experience: Good place to go for fixing back pains. Had a bad mountain biking accident and found out the reason I couldn't move in the morning was 2 locked vertebrae. DR. Donnel got me feeling a whole lot better after just a few visits.

Fantastic experience: Excellent care.

Fantastic experience: Great Service!

Fantastic experience: Dr. Caleb is amazing! Always helpful and courteous!

Fantastic experience: Caleb is the best

Fantastic experience: Great people that care about their patients - highly recommended!

Fantastic experience: Great experience for the whole family!

Fantastic experience: Vicky should be worshiped. Her Expert skills and knowledge will solve problems you didn't realize you had.

Fantastic experience: Knowledgeable and caring practitioners. I am a laborer and Donnell Chiropractic helps keep me in the work force.

Fantastic experience: My wife uses him for her chiropractor and she loves it there!

Fantastic experience: Great small practice! Caleb has a different technique that other chiropractors that I have worked with. I feel like I get a more thorough adjustment with him and I can get a few extra miles between adjustments!

Fantastic experience: Very friendly.Close by to Gull Prairie!

Fantastic experience: I am receiving great chiropractic help from Doctor Donnell.

Fantastic experience: Caleb is very professional, personable, and knowledgable. I'm always in and out in no time and leave feeling so much better than when I came in. I would highly recommend to anyone and everyone, 10/10 service overall.

Fantastic experience: I had a bout with sciatica and my doctor was recommending back surgery. After discussing this with my family, we decided to go to a chiropractor instead. Dr. Donnell got me right fast and I haven't had a sciatic issue since. My wife has had a slip and fall which threw her back way out of alignment. Even caused her to have sciatica issues as well. I praised Dr. Donnell so much, she wsnt to see him. Her disc is moving back into place, her sciatic flare ups, as a result to her back injury, have eased. And a lot of other issues she's had are going away. We both think Dr. "D" is the TRUTH!! The staff on hand are friendly and awesome! They really listen to you.

Fantastic experience: Great people, the Doctor has helped me, just after 2 visits I'm better. less pain an better movement.

Fantastic experience: Great and flexible staff! Dr. Donnell does a great job listening to what’s going on and brings a good conversation while he’s helping. They are usually very timely and have you in and out in a few minutes P.S. they sometimes have a cute dog in the back that you can see too

Fantastic experience: I went t9 the Dr at first because of a workplace accident. That was 2 years ago. I have continued going around once a month for alignments. He is incredible at his job, the prices are very reasonable and the staff are amazing.

Fantastic experience: Friendly and competent staff make it easy to make an appointment. Caleb listens and adjusts accordingly. Office is always clean and welcoming.

Fantastic experience: Going to a Chiropractor can be scary. I had gone to a few other offices prior to seeing Donnell and was let down and concerned. I decided to try out Donnell and was immediately led through the entire process and felt at ease. The doctor listened to my concerns and adjusted treatment as needed. He also gave me ideas of how best to care for myself at home and at work. The biggest difference I found with the Donnell office is they actually act like a medical office and treat you well. The office is clean and efficient. I would HIGHLY recommend this office to anyone who is nervous about going to a Chiropractor!

Fantastic experience: So thankful for Dr. Donnell. He is very personable and really takes his time when adjusting me. The last Chiropractor I had made me feel like a puppy mill. His staff is awesome and very friendly.

Fantastic experience: I was in severe pain and I came here in a matter of a week I've been able to do more around the house and pick up heavy stuff without hurting as bad so I must say the dr here is great . He really does a good job. I am rating him on my gfs phone. This is Sarah Xayphannha. Donnel Chiropractic is amazing and definitely worth the time and money. There is a masseuse here for massages also. I will write a review on her after I see her for the 1st time on the 29th. Today I am here for a pulled muscle near my ribcage. I am in excruciating pain. It hurts even 2 just breathe, all of this pain and its Thanksgiving Tommorow..I am hoping that doctor Donnell can get me atleast comfortable so that I can enjoy the holiday. I will update you all tomorrow as to how I feel then. Dr Donnell squeezed me in last minute today bc they knew I was In pain. The receptionists here r also very kind and down to earth. They definitely make u feel very comforted and welcomed. The office is very clean and cozy. Dr Donnell has a fair amount of gadgets that help.Dr Donnell is very kind, he is a good listener to be sure that he gets the full picture and he does a fantastic job! I highly recommend and I went to another chiropractor 2 decide who I liked best and Dr. Donnell definitely won my business by a long shot! -Sarah Xayphannha

Fantastic experience: Love this place

Fantastic experience: Real good chiropractor that really cares about me as a patient. The massage therapist always leaves me like jello. Highly recommend this for pain relief.

Fantastic experience: Great staff and good chiropractor, highly recommend them.

Fantastic experience: The absolute best. I install granite countertops for a living, and a good chiropractor is a must. I wouldn't go anywhere else. Dr. Donnell knows what he is doing!!

Fantastic experience: They are the best. Office staff is A#1 and Dr. is so down to earth, wonderful, calm, comical and feels so good to get an adjustment from him. I highly recommend this chiropractor to anyone. A+++++

Fantastic experience: Very friendly people, Dr. Donnell is wonderful! Chrissy is a great massage therapist!

Fantastic experience: Had my first adjustment and massage today, both the Dr. and the massuse are absolutely fantastic. I can't recommend this place enough.

Fantastic experience: Dr. Donnell is amazing. I suffer from chronic migraine and he's really helped me!

Fantastic experience: Dr. Donnell provides thorough adjustments and advice! He "has your back"! Packages are affordable! Definetely does not rush your appointment like chiropractors I have had in the past!

Fantastic experience: I look forward to my visits at Donnell Chiropractic. The staff is friendly and Dr. Donnell is great with adjustments and gives me great advice on things I can do outside of the office to stay in shape.

Fantastic experience: I was having some serious trouble with my back. After a few visits I have been doing a lot better. Easy appointment scheduling.

Fantastic experience: Great guy , knows what he does

Fantastic experience: Very happy with Dr.Donnell. His staff is great , too.

Fantastic experience: Both a clean and professional office. Everyone was personable and very nice. My first adjustment went really well and helped a lot. I look forward to going back.

Fantastic experience: Dr. Caleb is freakin awesome!! I am extremely picky about who i trust, with that being said i wouldnt ttust anyone else with my back!! Heather is awesome too..love her personality!!

Fantastic experience: The quality of care and friendliness cannot be beat. This chiropractor knows what he's doing and listens. On top of that, even if your insurance doesn't cover visits, their out of pocket price is reasonable. Definitely would recommend going if your back is in passion or you need a massage!

Fantastic experience: Professional and helpful. At other places I've felt like I was being given a sales pitch. Here, I felt like I was getting help.

Fantastic experience: Great service!

Fantastic experience: Affordable, fast, walk-ins are accepted, and Dr. Donnell is extremely good at his profession.

Fantastic experience: Caleb is great! If you are looking for a chiropractor, you need to stop in.

Fantastic experience: Love going here. Caleb makes the experience easy and enjoyable. I drive all the way in from South Haven (45 minutes) because of how comfortable an experience it always is. If you are looking for a Chiropractor you cannot go wrong with Donnell Chiropractic!!!

Fantastic experience: Highly recommend to my family and friends!

Fantastic experience: Dr. Caleb Donnell and his office staff are awesome! I was able to get an appointment quickly and he was able to help alleviate my pain. Highly recommend!

Fantastic experience: Amazing chiropractor!! He continues to help me with my neck and back pain. Very knowledgeable about healthcare and keeps very current on the latest industry news. Recommend very highly.

Fantastic experience: I know Dr. Donnell personally and was a little hesitant to go to him, but I wanted to give him my business and I made the best decision in doing so. He was very professional and very knowledgeable. He made me feel comfortable and took care of all the issues I was having. I would highly recommend him to my friends and family.

Fantastic experience: Great Doctor, Great Massage Therapist, Great Staff... If I could give it more stars I would.

Fantastic experience: Dr.Donnell is awesome,I go in and he has me done and on my way before you know it!There is no waiting.He treats his patients like family,and his office has a laid back feel,like home. I wouldn't go to anyone else now that I've been lucky enough to meet Caleb.

Fantastic experience: Dr. Donnell is very careful to know your background in order to know what is the first step for where your health needs to be. His competence has my confidence! My whole family has benefited from his care. It is both professional and personal.

Fantastic experience: Dr. keeps me running pain free!

Fantastic experience: I referred my wife to Dr. Donnell several months ago and she has been feeling terrific! She appreciated his consultative approach along with the knowledge and passion he has for his profession. I would recommend that if you are experiencing any discomfort to meet with Dr. Donnell.

Fantastic experience: Dr. Donnell and his office staff are completely professional and competent. Patients are quickly greeted and made to feel welcome. I found that my concerns and questions were welcomed and answered, and enough time is scheduled for each patient that I never felt rushed or had to wait more than a few minutes to be seen. I am an RN as well as a massage therapist, and I am completely comfortable seeing Dr. Donnell and referring my clients to him.

Fantastic experience: Dr. Caleb is very professional and above all is very gentle with his techniques! I have been to many Chiropractors, but Dr. Donnell far exceeds their kindness and ability to treat painful conditions! He is the best by far! I would highly recommend him to everyone I care about. Most Sincerely, Dr. Michael Schroeder D.D.S.