 
                            Onelife Fitness - Carrollton
 
                                            Information about Onelife Fitness - Carrollton
Opening hours
- sunday: 8h-18h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-21h
- saturday: 8h-18h
At Onelife Fitness we pride ourselves on providing the Ultimate Fitness Experience to every member every time they come through our doors, and with that goal in mind we've built the nicest health clubs in the industry. Whether you are brand new to fitness or are training for your next triathlon, Onelife Fitness offers the facilities and support you need to achieve the goals you want!
Our comment from Nutrifinder.net about Onelife Fitness - Carrollton:
Onelife Fitness - Carrollton is a premier fitness center known for its friendly staff and clean facilities. Many visitors have highlighted their appreciation for the helpful and welcoming atmosphere, making it a comfortable space for all fitness levels. Members have also praised the wide variety of high-quality equipment available, ensuring that everyone can find what they need for their workouts.
The facility boasts excellent amenities, including saunas, a smoothie bar, and even a movie room for cardio sessions, which adds a fun twist to the workout experience. Personal trainers like Genesis and Calvin have been commended for their dedication and knowledge, helping members to meet their fitness goals.
While the gym has received numerous positive remarks, some users have expressed concerns regarding membership cancellation policies and occasional maintenance issues, such as issues with showers and broken equipment. A few reviews noted that the gym becomes crowded at peak hours, which can make workouts challenging. Additionally, some feedback has suggested that the gym could improve its hours of operation, especially on weekends.
Despite the few negatives, Onelife Fitness - Carrollton remains a recommended choice for those looking to join a supportive community focused on health and fitness. Overall, it is recognized for its welcoming atmosphere and commitment to keeping a clean and safe environment for all gym-goers.
Onelife Fitness - Carrollton: Reviews
Negative experience: Dirty Gym with worse policies come on and get a membership if you want to be robbed when you stop!
Fantastic experience: Great staff and clean facility.
Hello Tammy! Thank you for the 5-star review! We're happy to hear you appreciate our great staff and clean facility at Onelife Fitness Carrollton. We look forward to seeing you at the gym!
Negative experience: I canceled my membership three months ago when I moved to Cartersville made a phone call left a voicemail as well as an email canceling my membership they have still been drafting my account every month for the last three months as well as all of a sudden within the last hour they hit me for a charge of $79! Steer clear of these crooks!!!
Hello David, We are sorry for any hassle or confusion with cancelling your membership. Per your membership account, I see a request to cancel on 12/7/2024, if there was a written notice sent prior please forward that to our Member Services Team so we may back track to the original cancellation date.
Fantastic experience: Anna is awesome. I’m only able to come in at later times and she’s always very energetic and caring if what I need. Most of the night crew is awesome. But she shines more than most. I’d highly recommend this gym to anyone in the area. Always a warm welcome.
Hello Tyler! Thank you for your 5-star review and for highlighting Anna's energetic and caring nature. We're thrilled to hear you enjoy the warm welcome from our night crew and appreciate your recommendation of Onelife Fitness Carrollton!
Positive experience: I love this place. Motivates me to stay in the gym. Took me a bit to learn best times to go. Taylor was my personal trainer and she is awesome!
Hello Abbi! Thank you for your 4-star review! We're happy to hear that Onelife Fitness Carrollton motivates you and that you had a great experience with Taylor as your personal trainer. If there is anything we can do to further improve your expereince at a club level, please reach out to our club manager at [email protected]. We look forward to seeing you again soon!
Fantastic experience: This is the best place in the area to work out in. I love it!
Hello Ambrae! Thank you for your 5-star review! We're thrilled to hear you love working out at Onelife Fitness Carrollton. We look forward to seeing you at the gym again soon!
Fantastic experience: Shoutout to Onelife Carrollton for helping me stay motivated to actually go to the gym! The amenities are a nice treat to get me through a workout (the huge sauna after a workout is my favorite and a stop at the smoothie bar on occasion). Calvin, the personal trainer there, is super helpful in terms of the full body scan results and review and talking through my own health goals (you get a free body scan consultation thing with your membership so be sure to use it!!). I’m looking forward to the first personal training session that is actually free with the membership and then considering a plan longer term with training sessions and pricing options. Misty at the front desk has also been super helpful with my questions and gave me an intro to the gym on my first day there. Thank you for making me feel comfortable when it is somewhat intimidating to walk into a new gym :) I don’t have photos of the gym to share but trust that the equipment is clean and well maintained or fixed as needed. FYI- The cardio cinema room is great if you want a cardio day and zone out to the movie they have playing that day. My only feedback is that it would be nice if there were some Peloton equipment options!
Hello Meredith! Thank you for your detailed review and shoutout to our team at Onelife Carrollton! We're thrilled to hear you enjoy the amenities, and appreciate your kind words about Calvin and Misty. We look forward to seeing you for your first personal training session!
Fantastic experience: Great Place to workout. Great People Very clean. Would give it a 10.
Hello Keith! Thank you for the fantastic review! We're thrilled to hear you enjoy working out at Onelife Fitness Carrollton and appreciate our clean facilities and great team. We look forward to seeing you again soon!
Fantastic experience: OneLife is a well run facility with a super staff. The gym in Carrollton has a fantastic reputation. They are doing a great job!
Hello Rita! Thank you for your wonderful review! We're thrilled to hear you appreciate our well-run facility and super staff at Onelife Fitness Carrollton. We look forward to seeing you at the gym again soon!
Positive experience: Friendly staff, clean locker rooms and equipment
Positive experience: Open earlier on Saturdays
Hello Kevin! Thank you for your feedback and 4-star review. We appreciate your suggestion regarding earlier Saturday hours and will take it into consideration as we strive to enhance our members' experience.
Fantastic experience: Good place to work out, and awesome trainers that will help you reach your goals.
Hello Josiah! Thank you for the 5-star review! We're thrilled to hear you enjoy working out at Onelife Fitness Carrollton! Thank you for your shoutout to our awesome Personal Trainers. We can't wait to see you at your next workout!
Negative experience: We have been going here for several months when we started the gym was well kept it is falling apart men’s bar shower has been broken for months. The women’s sauna the doors are disgusting.!!! That’s for starters. I had a problem with my online banking. They tried to take it from my card when I was set up for a draft called sent emails to corporate went in to try to fix the situation!!! And they told me don’t worry about it they’ll note my account all of a sudden I was charged large amount and late fees, and two bills at one time when I called to address the situation again in August!! The ladies are awesome. The guys are unprofessional!! I’ve sent 3 emails to corporate and no response P.S. My husband’s wallet was gone through in his locker and money was stolen as well!!
Fantastic experience: Best gym I’ve ever been to and I’ve been to many including club fitness and Gold’s Gym. Super friendly staff, always willing to help. Extremely nice locker/shower rooms, they are always clean and up to par. Plenty of equipment, I’ve never had to wait for a machine. They encourage cleanliness and sanitation, providing many sanitation stations throughout the rooms. All the equipment is up to date and well maintained. All of the trainers are extremely professional and listen to your needs and goals. The gym offers many amenities including sauna, water massage beds, tanning, and stretch stations, AND a daycare for all the people with kiddos! They also have a variety of classes to attend! OneLife will always be my number one Gym! Super thankful I gave them a try!
Hello Cally! Thank you for the 5-star review and for sharing your fantastic experience at Onelife Fitness Carrollton! We're thrilled to hear you appreciate our friendly staff, clean facilities, and wide range of amenities. We're grateful to have you as part of the Onelife Fitness community and look forward to seeing you again soon!
Negative experience: Disgusting. Scam. If you sign a contract even for the most basic package, it is a one year contract, not a membership. The lady behind the counter told me multiple times that if I needed to cancel, all I had to do was pay the full cost of the next months bill, and at that point the current month could be continued using services. If you decide to cancel at any time, the contract has hidden clauses that apparently say you will be charged monthly 46 dollars until the year is up. There is no feedback from the organization that will allow you to cancel even if you meet the needs of the cancellation. If you miss one payment for a short time that is considered as a permanent cost to them, and will be taken from your credit each month penalty. So basically you will pay for a year, and possibly forever seeing as they will renew the contract at that time without permission. So it is truly a devilish way of doing business I think. Also, if you miss one payment, the price agreement will more than double for each month left in that year, potentially costing you double the agreement, and under that condition the contract extension still exist as well as continuing the payments. So basically this is not ethical, and not a provider of a good service or trade. I believe it is immoral, and shows a lack of character with a poor business model. You will find at least 5 other patrons that have experienced this exact problem. It is certainly not an unknown issue with the owners, and it is disgusting that they haven't taken steps to eliminate this situation. Also, this is the most packed gym I have ever seen in my life by far, which is okay I guess if you're not doing much. It is a nice gym overall. The machines are decent and I like the diversity well enough. The free weights are good if you can find room. I've seen weight sharing, and people are generally friendly or courteous. The desk people are decent, but I certainly don't want any pressure to get membership because that is a contract scam, not a membership. The contract is bologna. Even in a situation where you're paying a daily or monthly rate for extended periods they still charge you for contract double rates and then force the contract length. That's dumb. There was no confusion on my part, only blatant misdirection on this gyms part.
Hi Stacy Thank you for your review. I apologize if any part of your membership agreement was confusing. Within your first year, in order to cancel due to relocation we do ask for documentation as proof. This can be anything with your name, date, and new location. Most provide a new lease, job acceptance letter, a new bill, and things of those nature. You are welcome to black out any confidential information that may also be stated on the documentation. All account changes are facilitated in writing to our Member Services Team. I have reviewed your account and do not see any prior written requests to cancel; please email [email protected] - we're here to help!
Fantastic experience: Very clean and healthy environment. Child care is great and faculty members are always glad to help. I have not been to a gym where I feel as comfortable as I feel there. Very impressed and pleased, 10 out of 5 starts of I could.!
Hello Jeff! Thank you for your kind words and outstanding rating! We're thrilled to hear about your positive experience with our cleanliness, child care, and the team at Onelife Fitness Carrollton! Thank you for being a Onelife Fitness member!
Negative experience: Horrible place, prices, and employees are really snobby and rude. Very uptight place with no good gym equipment
Hello! We are very sorry for your experience at Onelife Fitness Carrollton! Unfortunately, I am unable to find your membership account with the name provided. Our Club Manager would be happy to speak with you regarding your concerns, please email [email protected]. We hope to hear from you so we may learn where we need to further improve!
Fantastic experience: The staff and environment here is absolutely incredible!
Hello Kipp! Thank you for your kind words about our staff and environment! We're thrilled to hear you had a great experience! We hope to see you at the club again soon!
Fantastic experience: Thank you Seth for your compassion and understanding.
Hello Sheila! We appreciate your shoutout to Seth for being compassionate and understanding! We'll be sure to pass along the kind words to him! Please don't ever hesitate to reach out to us at [email protected]! Thank you!
Fantastic experience: Great place to workout , friendly staff and all the machines you need.
Fantastic experience: I love this gym, and I'm a Silver Sneaker. The staff, the trainers and the access to so many workout options are endless. The facility is clean, and the layout of equipment is perfect for whatever level you are on personally. I've been a member since July 2023, and at 70, my personal growth and strength is a credit to Jenna and Calvin (my personal trainers). They are phenomenal in their knowledge of fitness. I'm hooked on fitness and the strength I'm gaining. Also, thanks for adding the Stretch and Recovery program.
Hello Nell, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote! We're delighted to see how much you have enjoyed your Personal Training with Jenna and Calvin - we'll be sure to pass along the feedback! Keep up the fantastic work! Our mission is to deliver the ultimate fitness experience to every member, every time and your review reaffirms the hard work we put in every day at Onelife Fitness - Carrollton Gym. Thanks for your kind words and we look forward to seeing you at the club soon!
Positive experience: Good gym but they don’t enforce reracking weights. Dumbbells are scattered about and plates are left on machines or on the floor. It’s easy to tell a machine is open when it’s not loaded up with plates. Not to mention all the times I’ve seen people not wiping down equipment. I’m paying to clean up after adults. Don’t look up because a dust bunny might fall in your face
Hello Chey, We appreciate your feedback! We will pass along your concerns regarding the re-racking of weights and the scattered equipment to our General Manager. If you have any further questions or concerns, please don't hesitate to contact our General Manager directly at [email protected]. Thank you!
Fantastic experience: So far, so good. Been coming here for 6 weeks now and I'm impressed. I love being able to access the week's classes and register online. The staff is always friendly and eager to answer any questions and help out as well. The equipment is great, although the movie room was out of commission for a few weeks. No toxic gym environment which is appreciated as well. I wish they offered morning Zumba classes but other than that I am very pleased with my experience thus far.
Thanks Onelife Fitness - Carrollton Gym! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.
Positive experience: I love going to this gym. However , I wish the weekend hours were longer. I work 7pm-7am. Weekend opening time isn’t til 8 then they close too early for me to come before shift. Other than that. It’s great !!
Hi Sandy, thank you for leaving us this review! Thank you for providing us with feedback on our club hours, if we do ever adjust them we will let you know! Have a great day.
Negative experience: They keep charging me even though I have tried to cancel multiple times now. DO NOT JOIN
Hi Dalton, thank you for bringing this to our attention! The General Manager will be reaching out to you shortly to discuss your cancellation. Thank you!
Fantastic experience: Excellent gym.
Hi MC, thank you for leaving us this review! We are glad to see you are enjoying our club!
Positive experience: Nice gym but the showers are unbearably hot and when someone flushes the toilet it is very cold. There is no warm or cool just extremes.
Fantastic experience: Great place to workout. Only quarrel with this place is the showers. Unless you go into the handicap shower, you will get scalded even with the showers on coldest setting. Other than that, great gym.
Thank you for taking the time to leave a review of our gym. We sincerely apologize for the issue you experienced with our showers and we appreciate your feedback. We're glad to hear that overall you had a great experience at our gym.
Fantastic experience: I have had a membership here since February 2023. Being a disabled veteran who walks with a cane, this place is very accommodating. Have not had any issues using the equipment or the sauna. My kids love going to the kids' area while I get my workout on. Every staff member makes sure to greet us with a smile, and we always feel welcome no matter what time of day we arrive. All the trainers are knowledgeable and friendly. I highly recommend that if you come to the gym, meet up with a trainer for at least one session. HIGHLY RECOMMENDED!!!!
Thank you for taking the time to leave such a positive review. We're glad to hear that our gym has been accommodating for you and that you and your kids enjoy your time at our facility. We appreciate your recommendation and look forward to seeing you again soon.
Positive experience: Overall it’s a decent gym. Pros: Friendly staff. Clean. Reasonably well equipped. Decent amenities. Lots of parking. Cons: 1) Hard to find a time when it’s not busy due to 2) lame hours. Cons..not directly their fault: The gym culture here kinda of sucks. It’s hard to find equipment as it is, but it’s even harder since most people refuse to re-rack anything. Most people are friendly though. Wishes: Extend hours. Ban tripods.
Thank you for leaving us this review and providing us with feedback based off your experience with us!
Negative experience: Used to be a great gym. Has become a teenage daycare. I do not recommend it. I’d give it 0 stars if I could, but the staff are friendly, so the star is for them.
We would like to apologize for your recent experience at Onelife Fitness. We can understand your frustration with the crowding of younger members at the club. We are unable to locate your account in the system but would love to set up a smart start to talk more about your fitness journey. If you can please email "[email protected]" so we can schedule this.
Fantastic experience: Love it. Staff is friendly and has everything you need. 1st gym I've ever felt comfortable.
Thank you so much! Onelife Fitness - Carrollton Gym is so appreciative you took the time to leave us such a positive review! We look forward to your future experiences and your continued loyalty!
Fantastic experience: Great place to work out! I go early in the morning and get a full body workout, without feeling crowded.
Hi Sonia, We are happy to hear you had a positive experience at Onelife Fitness - Carrollton Gym! We value your input and encourage you to let us know more details about your experience with us.
Fantastic experience: Nice gym.
Dear Nicholas, Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you! We would love to hear more about what you liked! Please feel free to leave additional feedback to let us know what you loved most.
Positive experience: Showers turn cold every time someone flushes. Other than that, it’s your typical gym. Adequate machines, little scarce on free weights but lots of space. Staff is friendly. My personal trainer, Liz, is amazing. Highly recommend.
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Carrollton Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. We will get with the team to figure out the shower water!
Fantastic experience: Love this gym!!! The daycare is amazing. Mrs Amy and the young ladies she has working for her are wonderful with the children. My boys love going! The trainers are friendly and easy to work with. Jenna makes working out fun. She listened to my goals and has set my workouts accordingly. She is encouraging and pushes me to do my best. She is such a pleasure.
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Carrollton Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Fantastic experience: Great gym with friendly staff!
Dear Felicia, Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you! We would love to hear more about what you liked! Please feel free to leave additional feedback to let us know what you loved most.
Fantastic experience: I've been to a fair share of gyms in my lifetime including having worked at some before. I will say this gym has one of the best floor plans I've come across. The gym and amenities are pretty great for the price you pay compared to some other gyms I've been with. The gym is exceptionally clean on the floor and in the restrooms. They are definitely a more busier gym because of this so if you're not fond of a decent amount of people majority of the time, find another gym. Setting up your membership is easier than most. The only 3 drawbacks are the contract with your membership, the text and calls from PTs, & limited plan options. I'm from the north so I don't know if it's a southern thing to have contracts here but so did club fitness and I'm not fond of that much. In addition to that, the personal trainers will call and text you a decent amount before they finally stop. I wanted to add my fiancé onto my plan but turns out they have no family plan options (at least that's what the sales rep at the time told me). I know not all gyms are the same but those plans are so beneficial for families or couples trying to save a buck here or there. Formerly working as a sales rep, the sales reps here are pretty respectful and aren't too wishy washy so that's definitely a great thing. Overall, I would recommend to family and friends.
Hi Sam, We are thrilled to have you as part of the Onelife Fitness - Carrollton Gym family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Fantastic experience: Love the environment. Friendly & Clean. I enjoy the classes & the instructors are phenomenal!
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Negative experience: Just want your money and will make sure that they “accidentally forget” to cancel your membership and have your card charged $500 and then tell you they will not reimburse you. Highly recommend using absolutely any other gym in the world before using One Life.
Hi Lauren, We would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right, we can not find you in our data base, if you don't mind emailing [email protected] so we can assist in this situation? We would like to do anything we can to make this a better situation. Thank you for leaving us this review, have a great day!
Negative experience: I love the gym but one person they have working there is awful! I believe her name is zaneta I don’t know if I spelled it right, but she was at the front desk when I was there the other day dropping F-bombs and saying things that should never be said around a customer. I cannot believe this is allowed and don’t know if I feel comfortable going back if that is how they let there employees act and talk. I have never had any problems with any of the other staff but that was horrible to listen to!
Hello Linda, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain. We have shared this with our team and are going to be using this as a coaching moment for anyone who works our front desk. Thank you for bringing this to our attention and this shall never happen in the future. Again we apologize for this instance and we would love to see you back in the gym!
Fantastic experience: I’ve been going to this gym for about a year. Everyone is nice but one person stands out to me, Seth! Seth is such a welcoming, knowledgeable, kind person and he makes my personal experience 100% better each time I visit the gym! Thanks Seth!!
Hi Maria, We are thrilled to have you as part of the Onelife Fitness - Carrollton Gym family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Positive experience: I enjoy working out at y'all's fitness center. The customer service is nice most times. Most of the equipment work but some of the elliptical equipment don't come on and one of the excersis bikes don't have the petals on it. Overall I enjoy working out at y'all's onelife fitness center. Thanks for good customer service.
Hi Diane, We are happy to hear you had a positive experience at Onelife Fitness - Carrollton Gym! We value your input and encourage you to let us know more details about your experience with us.
Positive experience: Great gym absolutely love going here has all the equipment you could ever possibly need or want. The only reason I give it a 4 star instead of a 5 is because of the hours on weekends. Myself and others are law enforcement and it would be nice to go to a nice gym after shift on a weekend but is hard to do when shift ends at 1800 and that's when the gym closes on weekends as well. If they could adjust the time on the weekends it would benefit a lot because I know quiet a few of law enforcement that go to this gym. Thank you.
Hi Seth. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Carrollton Gym! We do that all suggestions about the hours of the clubs, if we do end up extending the weekend hours we will let you know! Thank you for sharing and we hope you can continue to enjoy the club!
Negative experience: Agreed to try one personal training session with a trainer. After not ever getting scheduled a session, I was still charged 150 for 2 months. I called to cancel what I didn't know I signed for. Was told the sessions (again which weren't scheduled) were canceled. Still was charged $150 3 more months. When I tried to get a refund for my $700+ dollars, I was told I needed to go in to talk to the manager. Everytime I went in, the manager was not there. Still have not received the refund.
Hi Justin, We would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right, I have shared this with our team and you should be expecting a call shortly to discuss the personal training charges. Thank you Justin for leaving us a review and we hope we can get this all handled soon!
Fantastic experience: It's a good gym
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: One life fitness in Carrollton is hands down the best gym in the area! I was a member there for 2 years and the staff was always friendly and professional. The gym itself had great equipment and was always clean. I recently moved and JP the general manager made my cancellation smooth and seamless! I highly recommend this gym and I’ll definitely be back when I visit.
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Carrollton Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Negative experience: I don’t recommend this gym. I recently moved back to Georgia and was interested in this gym. I saw they had classes at convenient times and what seemed like a great price. I later realized their online system defaults to other gyms with great class times while the Carrollton gym hardly offers convenient class times. I thought to inquire about personal training but didn’t because it was always a bit busy. I was less than impressed with the gym. I decided I would cancel because I am moving further than the required 15 miles to cancel with 30 days notice. I asked for the information and was met with hesitation. I later got the information and emailed to cancel. I was given a list of options to prove I was moving. Although I’ve never been required to do this, I complied. I sent an email with the deed for my new home with the address proving a more than 15 mile distance and my name because this was an option on the list per the email response I received. I was told this wasn’t sufficient and while my auto pay was turned off I would owe the remainder of my contract (I have this in writing too). I don’t know what is better proof than a deed. Unacceptable response. I called rather frustrated and was asked a bunch of questions like why am I cancelling. I told the representative that I provided this information and was told it wasn’t enough (although it’s clearly written). After much back and forth via email and then phone I was told the person over email made a mistake and they would honor a 30 day notice. They actually don’t prorate. They still charge you more than 30 days but I was over it at this point. The amount of headache to achieve this is ridiculous. I would recommend looking into other gyms in the area before agreeing to sign up here.
Hi Ryan, We would like to apologize for the hassle it was for you to cancel with us and would like to offer any services you need in order to clear up this situation. We have tried looking you up in our database and can't seem to find your account to contact you personally. If you would like to email us at- [email protected] so we can provide assistance for this situation.
Fantastic experience: Just incredible, they just get everything right from the best equipment, staff, smoothie bar, cleanliness. I've been member for years now, and will continue to be !
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: Friendly, encouraging and life-giving atmosphere! My favorite place to be!
Thank you so much! We are so appreciative you took the time to leave us such a positive review! We look forward to your future experiences and your continued loyalty!
Fantastic experience: I had a misunderstanding with this gym at first but it was solved. When they make a mistake or a misunderstanding happens they’ll own up to it and treat their customers with respect as long as you show it back. Any problems and the GM will work through the situation the best he can.
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: The staff is friendly and professional. The club is very clean. My Personal Trainer Terrance is amazing, he's thorough. Terrance explains each exercise to me, he explains why we're doing it and what area we're working. He shows me how to workout safely and effectively. Choosing Onelife Fitness is the best decision that I've made in decades (regarding my health).
Thanks Stephanie! We are incredibly grateful that you took the time out to leave us this note. Terrance is amazing and we will get the compliment to him! Our company values put customer satisfaction as top priority and we are committed to our customers.
Fantastic experience: The staff is GREAT and very friendly. Especially LIZ CARR, SHE IS AMAZING! My bestfriend and I literally adore Liz. Plus, she knows her stuff and brought a lot of confidence to my everyday life.
Hey Ms. Chambers, thank you so much for the high praise for Liz. She is amazing and we will definitely get the message passed to her! Thank you for being a valued member.
Fantastic experience: Great staff, tons of equipment I absolutely love going here.
We are so happy that you are a member with us!
Fantastic experience: For the Past few years I’ve struggled to keep a gym membership and lacked motivation to go, but this location has a ton of great up to date equipment. The staff are always welcoming. The bathrooms are always very clean and spacious, there are saunas in the bathrooms which are a nice addition. The also have a movie room with the lights off so you can exercise on treadmills and ellipticals while focusing on the movie. All of the members are very respectful and motivated. After the initial tour of the facility I instantly knew I was in the right place. Now instead of struggling to go to the gym, I’m struggling to take days off because it is now my happy place.
Hi Travis! Thank you for the 5-stars! We are so happy to have you as a member! ⭐⭐⭐⭐⭐
Fantastic experience: I was very nervous about joining a gym, especially during a pandemic. From the moment I stepped inside this gym, I felt welcomed and safe. The GM, Josh was very helpful and lessened how intimidated I initially felt. He explained everything to me that I would need to know to start. I’ve been going daily now for almost a month. Each day, I see the staff working hard to keep the facility clean and spotless. Genesis has been a tremendous help with my fitness journey. Her guidance and leadership have helped my progress and results. I’m so thankful! All of the workers seem to work great as a cohesive team. This facility has a very friendly atmosphere and clean environment. I highly recommend !
Hi Christina, Thank you for the 5-stars and all the kind words about the club and staff, we are so happy to have you with us. Thank you for being a member! ⭐⭐⭐⭐⭐
Fantastic experience: Everyone was friendly and it was always nice and clean.
Hi Nadia, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Positive experience: Very nice and clean
Hi Ralph, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: The equipment was very nice and it was clean
Hi Nand, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Amazing staff
Hi spencer, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Brody is the best manager I have ever seen. He was quick to refund money and make his customers happy! Thank you Brody and Genesis for all of your time!!
Hi Teresa, Thank you for the 5-stars! We appreciate the kind words about Brody, he is a great asset to the team! ⭐⭐⭐⭐⭐
Fantastic experience: Genesis Peay is my personal trainer and she is the absolute BEST! She is always professional, helpful, and has a true passion for helping others meet their goals. OneLife Fitness is fortunate to have an employee such a Genesis. The gym is clean, has well maintained equipment, excellent group fitness classes and instructors. They do a great job with taking precautions against the spread of Covid by offering air sanitizers as well as self cleansing items throughout the gym. Great gym, EXCELLENT PT (Genesis)!!
Hi Wendy, Thank you for the 5-stars! We appreciate all the kind words about the club and Genesis. That means a lot to us! Thank you for being a member! ⭐⭐⭐⭐⭐
Fantastic experience: I have been a member at this gym for 4 months going 5 days a week. The machines are well maintained. They have a great class schedule too. There are cleaning stations every 2 feet it seems. The staff wears masks and make sure equipment is being sanitized too. Most of all are the staff is so great. Genesis is by far is the best. She ALWAYS speaks to everyone by name. The instructors are friendly every time you’re in a class and especially if you’re a new face. It means so much that each staff member recognizes and says hello.
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Carrollton Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Negative experience: I payed for my personal training and I took 1 year membership but when I want to do my weight on weight scale that time they don’t help and for training giving different different price that doesn’t matter how many sessions you buy it’s like bargaining I have to fix my session because I didn’t get sessions but they showing that I got it even I canceled my appointment when I can’t able to get it when I am calling for that they just keep saying they don’t have access for that and they want me to call all time for that they not taking messages or give a call back I am paying for personal trainer for each session that I paid in advance and now my trainer does not have time for 1 min even after session to talk or schedule for next session
Hi Monali, our General Manager looked into this for you and your pricing was consistent with the rest of our rates based on how many sessions you purchased. The next time you come in for training we can help explain this to you!
Negative experience: Worst Onelife location in Ga. I’ve been to 3 other locations and those locations are great! They are properly maintained, clean, and are constantly bringing in new equipment. This location does not do any of this. Although the staff has always been very friendly to me, these are just a few of the issues that I’ve noticed at this location. -one water fountain has been broken since I started coming here and has been for at least 3 months. The other one only dispenses warm water because the refrigeration is out on it. When I asked when they would get them fixed, the guy shrugged his shoulders and said he didn’t know. -they have broken equipment everywhere -they only have 2 squat racks. All of the other locations have at least 5! -They don’t have bumper plates at all!! All of the other locations have tons for squat racks and deadlifts. - the mirrors are pathetic. They only have one wall with mirrors on it in the free weight and machine section. That’s right, one wall... And it’s not even a continuous wall. 90% of the time, you can’t even see yourself work out to watch your form while lifting. All of the other locations have wall to wall mirrors. Plus the mirrors are filthy all of the time I could go on and on.
Hi Joshua, Thank you for the review. We do apologize about the water fountains, our maintenance team member is there today. He will take a look at them and get them fixed ASAP. We will be sure to focus on the cleanliness as well! As far as equipment goes this is one of our smaller locations so we only have so much room. The good things is that you are able to use all locations so hopefully every once in awhile you can visit a club that has a larger free weight area. Best of luck on your fitness journey, let us know anything else you need!
Fantastic experience: Coming to this gym has been nothing but great.I have the greatest personal trainer(Genesis peay).she's amazing and pushes me to be the best I can be.I've lost five pounds in just under 2 weeks.the staff here is amazing,helpful and respectful.they really want to see you succeed and reach your goals.if you want a gym to go to trust me this is it.its very spacious.nothing but good vibes there.HOPE TO SEE YOU THERE.
Hi Territon, On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Carrollton Gym. Please feel free to provide more feedback to let us know exactly what we are doing right!
Negative experience: Do not and I repeat DO NOT go to this gym . I joined this gym and at first It was great . Then i was lied to about the personal training classes they offer . 3 different members of the team including the general manage, Told me I could cancel the classes with just signing a paper . I tried 3 different times a week after signing , to cancel and was talked out of It saying to just freeze the account and if In 3 month i still didn’t want it then to do It . COVID 19 happened and i never received my services so i assumed It was all canceled a month ago they started taking $234 out my accounts every 2 weeks , and when i tried to canceled they said i would have to pay $169 to get out if my personal training contract . They lied about this fee every time i asked insisting all i would have to do was sign a paper to cancel. They are LIARS
Hi Hope, we apologize if there was any miscommunication when you signed up for your personal training sessions. When reviewing the agreement at sign up we do have many places that member's initial so we are sure to cover all aspects of the agreement. From there the agreement is emailed to you. During the club closing no members were charged for their personal training sessions. Talking with our General Manager, he honored you breaking the 3 month agreement by only having you pay 1 more month and didn't charge the buyout fee that was in the agreement. We tried to met in the middle with you the best we could so you didn't have to pay the 3rd month and the buyout fee. By paying the 2nd month you are still able to use any sessions you have on your account as well, so you do have those services to utilize. We hope this helps explain it for you.
Negative experience: great place to work out but customer service is a 3/10 if I’m being generous. staff is very unorganized and disrespectful to say the least
Hi Sophie, we love that you enjoy working out with us! We do apologize about the customer service, this is something we can discuss with our team to improve for the future. Please do not hesitate to talk with our General Manager, John, anytime you are in the club. We want to improve. Have a great day!
Negative experience: Horrible location, the management team takes advantage of guests, persuading guests into contracts without fully explaining payment and fee details. They will charge your card with tremendous bills that is not explained while signing. Please do not! I repeat do no sign up for any extra gym perks such as personal training etc.
Hi Travonte, We apologize for your experience. We would like to look into your account more but cannot find you in the system, possibly you go by a different first name. Our Regional Director is more than happy to reach out to you to help with this situation. Please email us at [email protected], from there we can get your phone number and give you a call. Thank you!
Fantastic experience: Great workout place very friendly staff and clean place large workout equipment selection and a very nice smoothie bar for not that much a month at all love this place
Fantastic experience: Great place to workout ️♀️ with friendly staff
Negative experience: This place is terrible when it comes to working with customers, especially cancelations, my wife and I moved because of military orders and we were told that if this ever happened we could waive the cancelation fee. This was wrong. Not only do we have to pay the cancelation fee we are continuously being charged $40 every couple of weeks and not one person when calling in can tell us why. Still to this day we are trying to get our $100+ back. If I would’ve know that their finance company was going to take my money I would have just paid the cancelation fee. But now I have to go out of my way to account for the money being robbed every month for no reason at all until they “figure it out.”
Fantastic experience: This really is an excellent facility. By far the cleanest and nicest gym in the area. They have every machine you can imagine and a few you cant. They maintain and clean the equipment very well and if a machine goes down its up the next day. Their 'functional' training area is great. They have a full room of stationary cycles, cardio theatre with massive screen and even a heavy punching bag. The only thing they dont have is a pool which I wouldn't use much anyway. The only minor complaints I have are the sauna and the weekend hours. The sauna heater is too small for the large sauna room. it should be bigger for a room that size. Even at the highest setting the temp only reaches 70 degrees celsius. A real sauna should be 100-110 degrees celsius. And the weekend hours should be extended to at least 8pm everyday. Still, all things considered it is a 5 star facility.
Fantastic experience: Great staff. Well-kept facility. This place is the go-to for working out in Carrollton. Highly recommend.
Hi Christopher, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Not only does this facility have EVERYTHING you would want in one location, the staff is the BEST part. Everyone from the front desk, sales, and kids club have gone above and beyond for our family. We recently located here from across the country as my husband retired from active duty, and this place made us feel like we were “home”. That might sound silly, but in a time of such transition and uncertainty for us, they learned our names, our children, greeted and chatted with us, and have sincerely cared from day one. As someone who has been in fitness management I can tell you this place is second to none! The kids club has welcomed, hugged and loved our little ones, and made us feel so comfortable letting them care for our boys as we took care of our fitness needs in an awesome facility. It’s always clean, well kept, and the classes are awesome. Great fitness facility in EVERY ASPECT!
Hi Leanna, On behalf of the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Carrollton Gym. Please feel free to provide more feedback to let us know exactly what we are doing right! We are so glad it feels like home for you :)
Fantastic experience: Please attend have great service
Fantastic experience: Great gym! I love the different rooms, I just wish it was 24 hours for the ones who prefer AM workouts, but have to be at work when the gym opens and around the time you get off are peak hours for the gym so it’s kind of hard to get an efficient workout in! and not living in the Carrollton area i don’t want to hang around later to wait for the crowd to disperse!
Positive experience: Only thing keeping me from giving them all 5 stars is the fact they play the same music, too poppy for my taste, and their water taste like drinking out of a pool. It would have been a 3 out of 5 if not for the fact I can bring my own water and music. But the restrooms and shower stalls are clean and their equipment is perfect for all types of people.
Negative experience: I’ve been a member since the doors opened and I’m so tired of the same thing can we please rearrange the equipment. I feel like everything is just thrown in the space and it could be utilized way better i think. I also think dress codes should be enforced more. The lockers are terrible also about half of them have hooks still in them and the locker rooms always stink. Also sauna needs rules posted on door there are people that come to this gym that are rude and very inconsiderate. I almost got in a fight in the sauna for telling a guy that was standing up in the door way to move so i could get by. The sauna is for everybody to SIT IN!
Fantastic experience: Great gym, everything you need and more. They have a movie room with a big screen to do cardio with a movie, training areas and tons of training equipment. They also serve workout drinks made fresh as well as prepare food and drinks. The bathrooms and showers are always clean and well kept. Plus prices are very reasonable. Friendly staff, what more do you need.
Fantastic experience: Exellent service!
Negative experience: I’ve been at this gym since it opened. Use to love it. Now however it’s horrible. If you come in after 6, it’s like walking into a high school gymnasium. Equipped with 14 and 15 year olds wrestling, kids making out in between sets. The kids club teachers need to come to the free weights and supervise these kids. I promise the little ones act better behaved than they do. I could have swore you had to be 18 or older to use the free weights but I was told yeah well……. Guess they care more about memberships Sold than safety.
Fantastic experience: One life is supreme! Easy-E and Jess are amazing, great atmosphere. People are great, great vibe, clean. No much more you could ask for!
Fantastic experience: They are amazing. Especially Jessica. Best gym in Carrollton!!!!!
Fantastic experience: I have been visiting One Life Fitness for about 3 months and feel better at 52 than I ever have.
Negative experience: Good place to workout at. But it is impossible to get out of a contract there. They will continue to charge you and make you jump through numerous hurdles just to get out of it. I would not reccomend joining if you are not planning on staying for a long long time.
Fantastic experience: I’ve been a member here since before they even opened. I have nothing bad to say at all about this place. Clean and great staff. Really enjoy working out here.
Thank you so much for being a member and for the review Joshua, we'll see you in the club!
Fantastic experience: It is by far the best gym I have worked out at and I started last year and now I'm the cleaning guy it is the best place to be all the people are so nice and the staff is amazing and Jessica is the best boss and friend a guy could have and so is Chris the new assistant manager he is super nice and is helping me workout a night
Thanks so much Jonathon for being a part of our Onelife Family! We are so happy to have you on board and thanks for taking the time to leave us a review!
Negative experience: This gym would be perfect if it were a 24 hour gym like the Newnan facility. I know a lot of my coworkers feel the same way. Will this facility ever go to 24 hours?
Hi Redell, thanks for being a member but we have to say there are much better ways to communicate a request than giving us a one star review! We can certainly appreciate needing a flexible workout schedule and are currently open 18 hours a day during the week. We have passed your suggestion along to our regional managers, thanks again for the input.
Negative experience: Getting out of this “ club “ is an awful experience. I tried in person, via phone, then in email, that they say they never received. 3 months later they say I have to pay one more month before I can get out! Be warned easy to sign up almost impossible to get out!!
Hello Arianna, Thank you for taking the time to leave us your feedback. We would like to try to assist you and have left several voice messages and emails but have not heard from you. Please give us a call or email the club at [email protected]. Thank you
Fantastic experience: The staff are friendly and knowledgeable. The facility is clean. They offer different classes for you to attend. They do have childcare as well. If you have any questions just call and they will help you, or go see for yourself.
Ashley thank you so much for being a member and for taking the time to leave us a review!
Fantastic experience: Great gym, I live in Atlanta but have family out here in West Georgia, I got a membership at this gym and make the trip down on the weekends. This is by far the best gym I have ever been to. Perfect.
Thanks so much for the kind words Tim, we truly appreciate you choosing Onelife to be your weekend home for fitness!
Fantastic experience: Awesome Gym!! Jessica and her staff are very helpful.. Would recommend it to anyone
Thanks so much for your kind words Joe!
Positive experience: Great place to workout, but needs seat covers for toilets. I never understand why you have to wipe the equipment down, but there is nothing for hygiene in the bathroom besides washing your hands. The same sweaty butts that you are wiping down for on the equipment, is the same one you have to make toilet tissue covers for. Needs a spray bottle and tissues in each stall, if they cannot afford seat covers. Or put at least one seat cover dispenser on the wall for everyone to get before entering the stalls. I have asked the staff, but all they say is "Thats a corporate problems, but I'll ask." Then look nonchalant.
Thank you for taking the time to share your feedback with us Gloria. We will be sure to let our management know your suggestion and thank you for being a member!
Negative experience: If I could give 0 stars, I would. I tried to cancel my family's membership last year around August but I was told that I would have to pay a penalty since I would be breaking contract. The funny thing is that after being members over a year, we were supposed to go month to month contract, so this was the first time I heard that I had resigned to another year contract. I was told that my membership expired on March this year and if I waited till then, I will not have to pay penalties. My surprise was than in March when I called, I was told that they required a written notice of cancellation and that It will take 30 more days before thet can cancel it. So needless to say, they will charge me another month. My last payment was supposed to be April 9th. Well, they took their money from my account in addition to $169.96 for additional fees and monthly fees yet again with the latest charges coming in May. When I called to complain about charges, they have the gall tell me that they only canceled my account but that my wife, son, and daughter were still active eventhough my daughter called and was told that her membership was not active anymore. My advice to anyone joining this gym. Be careful, do not have an account that they can do monthly charges or else they will continue to draw money from your account. Be aware that eventhough they tell you can call and cancel, you will need to send a written notice and do not forget that you must do it at least a month before you intend to finish your membership. Please learn from my mistake and do not let these people rob you like they have with me. I am still now disputing the charges
Hello Nestor, Thank you for reaching out. Our records show that this issue has been rectified through our billing company ABC Financial. We apologize for any inconvenience that you may have experienced. Please feel free to call the club or email [email protected] with any further concerns.
Negative experience: I have been trying to cancel my daughters membership for 8 months, since she moved away!!!! They continue to charge her!!!!!! Will never use this gym again.
Hi Melanie, our General Manager Jessica would be happy to assist you with this. Please call the club or email [email protected] and we will look forward to hearing from you.
Fantastic experience: By far the best club I have ever been to! It's always so clean! Jessica and Amber are always so friendly and helpful. The staff is amazing :) :) :)
Thanks for the review Chandler! We appreciate you!
Fantastic experience: Great facility!! Very clean! The staff is always extremely friendly and personable!
Ashley, thank you so much for your feedback and for being a member!
Fantastic experience: Great staff! Awesome gym!
Thanks Frederico!
Fantastic experience: Good location and a great faculty! I <3 One Life
Thank you so much for taking the time to review our club Lauren. Please let us know if you ever need anything!
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