Nava Health & Vitality Center

Negative experience: If you’re serious about your health please do not waste your time or money here. They just push their own products and get upset if you ask for a brand of something to buy at a pharmacy. I went to an endocrinologist who was surprised by a lot of things that I was told/the ranges they use to reference labs

Negative experience: This is a long one, so hang in there with me. If you are made of money, ignore my review. From a health improvement perspective, me and my husband would highly recommend NAVA. Our energy, focus, sex drive and overall mood drastically improved (all reasons we seeked them out in the first place). We were both 28 and relatively healthy but needed that extra “umph”. We went to NAVA for about 8 months in 2024. My negative review is purely from a billing/financial perspective. In order to gain access to NAVA, you are required to pay a monthly or annual subscription ($50+/mo). Appointments start out (for us) weekly to biweekly then every 3-4wks. Some in person, some virtual. We have great insurance that NAVA accepts (more on this later). We paid a copay at each appt ($15-25). Invoices are pages long for visits totaling 5min for lab work to 30-45min for consultations. Medications/supplements recommended to us were several hundred dollars per month. We found several supplements online for cheaper but we both took medication from a compounding company that was $300-400 for a 3 month supply. We are still receiving invoices from 6+ months ago for $15-200 each, after insurance. A card is required to be kept on file and is automatically billed the day the invoice is uploaded to the portal, leaving no time to budget for unexpected expenses (again, from 6+ months ago). When we called to ask if invoices can be mailed to us, you must pay to have each invoice sent individually. To summarize $$$: we paid a monthly subscription ($50 each/month), copay each visit ($15-25), about $150-200/mo in supplements, $300 for an ointment every 3 months and $400 for prescription every 3 months, plus invoices from almost every appointment that weren’t covered by insurance ($15-200 each). Again, if money is no object, I highly recommend NAVA. If you are a normal human, save your money — go to your primary care doctor to run basic testing, clean up your diet and work out.

Negative experience: DO NOT GO HERE! My experience with their billing and customer service was just a nightmare. I was assured that everything was settled. After a YEAR, they sent me a bill & charged. Said it was a lag from last years insurance claims that it took awhile for them to process etc etc.. I honestly don’t know if they are lying or why they did this. Also, the customer service lady in billing wanted to charge me extra for copies of my past statements! Such a money grab.

Fantastic experience: I’ve been with Nava over 4 years, hands down Tasha is the most knowledgeable, passionate and practical practitioner they have! What a jewel

Fantastic experience: I had lip filler done with Yesenia and I’m loving the results! She went over the whole process before she started and we went over my goals and inspo photo. She was so sweet and patient and explained everything. Will definitely be coming back to her in the future!

Fantastic experience: Aesthetic Nurse Yesenia did my lip filler and chin filler and I LOVE my results. She gave me a subtle pout I was looking for and the chin filler snatched my jawline more! She was very professional and made me feel comfortable with my experience. Will definitely be coming back to her for my Botox as well! The facility itself was very clean and beautiful.

Negative experience: I have been going to Nava for a few years now. The customer Service experience with Nava. It is truly a feeling of being just a number. Every appointment I’ve had previously with lab work has been detailed and we went through step-by-step. Sam by the way is phenomenal! My last doctors experience Left Me feeling so frustrated I felt I had to write this review. I had a scheduled appointment. I took off work early and kept receiving back-to-back phone calls. Come to find out it was from the doctor. Who wanted to go ahead and get the appointment over with. To a point that he did not go through each results as I have done previously in all my There at Nava. When I finally answered the phone because I was commuting, he proceeded to say hey are you available right now so we can go ahead Proceed with the call. I felt like OK sure you’ve been blowing up my phone. A few months back, I reached out to Management regarding the Nava RX . I should say the lack of information. The information I was receiving Was very vague. And I wasn’t sure if there was an update in the program and what it entailed, etc.. I reached out to management, but no one ever returned my call. You’re forced to leave a message on a voicemail. Very impersonal.I paid $1,000 for the Nava RX program and didn’t receive the necessary documents until months later. The dosage was confusing. The information provided about different services is very limited, and frequent appointment cancellations make the process even more frustrating. One time I was in the parking lot as my appointment was rescheduled. Things were much better before Nava went public. While I love the hormone treatment, I’m starting to question whether I can get a more well-rounded experience elsewhere.”

Positive experience: I really like the model of Nava and the focus on holistic medicine. The staff are knowledgeable and have a genuine interest in helping you heal. My frustrations are: 1. I love the Ashburn office, but I can never get a hold of someone there directly. The phone call always goes to the call center. I really don't like that - makes me feel like a "number." 2. I really don't like that every time I need a med adjustment for a pre-existing condition, I have to make (and pay for) a 30-minute appointment. In my previous experiences, I was able to talk to my doctor/nurse over the phone (or via MyChart message) and they would call in the new dosage after receiving my bloodwork or listening to my symptoms. I understand needing to make an appointment to discuss new diagnoses, but when you've had the condition for a while and are in the midst of making minor adjustments, a whole appointment shouldn't be necessary. 3. They no longer accept my insurance. UPDATE: I spoke with a manager (Kim) about my concerns. She was lovely and explained to me that the reason there is a call center is because there is an overwhelming amount of Nava clients, so to allow the front desk receptionists at each location to focus on their in-person patients, they have a call center to triage all calls first before overwhelming the offices. I also appreciate knowing that there is dialogue taking place around all of the services that your membership covers, including the idea that if you have a quick adjustment about an existing condition/medication, that it doesn't need to take an entire appointment (unless you're discussing lab results). Kim then connected me to a doctor (patient fee waived) that night to discuss my medication concerns. Thank you so much! The insurance concern is out of Nava's control. My only other thought or suggestion is for someone at Nava to reach out to Cigna clients and give whatever the current update is since our previous email made it seem that negotiations are still taking place. Thank you, Nava!

Negative experience: In 2024, Nava's customer service quality has plummeted via the patient portal and phone. You're better off finding an online subscription for meds versus the headaches and inconsistency you'll find at Nava. They bill aggressively but respond to inquiry sparingly.

Negative experience: Entire experience was negative. They assured me they accepted my insurance, but I continue to receive more bills from them for Additionally charges. Additionally, their required membership is frustrating and ineffective. You have to be a member, and they try to force the cancellation of membership to take 30 days (so that you have to pay another month of membership). You have to pay per month and then they try to not use your credit for appointments, instead wanting to charge you. When I did have appointments the people I met with had no clue what I was meeting for (one doctor thought my appointment was about sleep instead of weight loss!) I never saw the same person twice, they were always late and my last appointment she talked with someone in the room for five minutes while I just sat there (after she was 15 minutes late). I cannot recommend this place due to all the issues and the huge cost of "being a member".

Fantastic experience: Mikyoung is spectacular!

Negative experience: NAVA has changed their practices and they are starting to feel like a scam. This business runs tests without consent so they can bill more from insurance. They are pushy about getting you on their compounded meds so you have to buy directly through them. The whole point of functional medicine is to be on LESS prescriptions, not more. I really benefitted from Nava in the beginning, but it has started to feel like a racket, so I cancelled my membership.

Fantastic experience: My first experience with acupuncture and really impressed. It’s a clean facility with lots of support!

Negative experience: I had an extremely frustrating experience with Nava Health. They assured me that my insurance would cover the treatment, but once they had my credit card information on file, they started charging me without any valid reason. It felt like every time I turned around, there was another charge for services I hadn't agreed to. They push unnecessary medications and perform blood tests you may not even need, all while pretending it’s part of your "treatment plan." This company is a complete scam, and I would urge everyone to be cautious. Do not give them your credit card information—they will charge you for things you never agreed to! I am planning to report them to the Consumer Department of fairfax. Stay away from Nava Health! https://www.fairfaxcounty.gov/cableconsumer/csd/consumer-complaint-form-information

Positive experience: A Wonderful and Convenient Health & Wellness Center! If you’re looking to begin your wellness journey, NAVA Health and Vitality is a fantastic place to start. The process is seamless, thanks to their friendly and helpful front desk + call center staff; making onboarding, booking, and even modifying appointments easy. They promptly address concerns and find solutions that meet your needs. Unlike many holistic clinics, NAVA accepts insurance, making this journey more affordable and accessible. While it’s always good to clarify exactly what your out-of-pocket costs will be (as with any insurance policy), the patient portal provides detailed statements; and after meeting your deductible, it’s a lot easier. NAVA operates on a subscription model, but the monthly membership pays for itself. Credits can be used to explore new services like cupping, acupuncture, and massage, expanding your holistic experience. The highly skilled and warm nurse practitioners and PAs make micronutrient IVs hassle-free and painless. I personally noticed the biggest improvements in my fatigue, sleep quality, and overall stamina through this service. I also appreciate the regular bloodwork appointments, which allow me to track my wellness progress and make informed decisions about the next steps; including hormone testing, which provides a fuller picture of wellbeing. Additionally, NAVA offers a range of in-house supplement formulations tailored to your specific needs. The practitioners provide thoughtful recommendations, suggesting a few targeted supplements to try rather than overwhelming you with too many at once. As someone who has engaged in a plethora of holistic modalities from a variety of ethnic healing traditions in multiple countries abroad, I’m grateful to have NAVA in my backyard.

Fantastic experience: Latasha's massages are incredible! Without disclosing your areas of discomfort, she can pinpoint them during your massage and emphasis focus on those specific areas. I have never had a massage therapist be this attention to detail oriented/ this spot on. I weightlift, and have some areas of pain/tightness. She makes me feel like butter by the time the appointment is done. I'm hooked!!!! Natasha is my go to for massages!

Fantastic experience: I joined NAVA for the hormone treatments, but I just found an amazing value in their holistic total body services. With my credits that come with my membership I got a one hour massage from Jen that was amazing. She understood my fitness needs to apply that to a spectacular massage. I truly feel like I’m now on a vitality path for HEALTH.

Fantastic experience: Nava has been a game changer in my health and wellness journey through menopause. The HRT pellets, nutrition program, and keeping on top of all my hormone levels through regular blood draws has proven to be just what I needed to get back to feeling like myself again. I highly recommend Nava to any woman who is experiencing the many menopause symptoms that can hinder your quality of life. They have helped me tremendously.

Fantastic experience: Mikyoung is amazing at acupuncturist!! Her services have been transformation for me. She is pleasant, kind and mindful.

Fantastic experience: I've been dealing with a number of health issues over the past 3-5 years and did a search online and found NAVA health about a month ago. The staff is always top notch on my visits and very accommodating. The total approach to wellness by identifying the interconnectedness in our bodies and coming up with ideas that would suggest root causes is totally foreign to me AND is exactly what I needed to build confidence about starting this journey with an entirely new set of medical professionals, dedicated to my care. They're always so personable and I never feel as if I'm in an assembly line waiting to get my oil changed because my engine light came on. I'm instead being carefully evaluated to try to determine why the check engine light came on in the first place. It's quite possible there's nothing wrong with my oil. Ok, corny, but you get my drift. This place is complete and have some of the greatest minds and positive attitudes attending to your care. Get this: many of the treatments are covered, at least in part, by insurance!! Yay!! But you want to know the absolute coolest part? It seems many of the staff are patients and use the services there as well. Who better to articulate the benefits of what they offer and can do than by the people who actually use the products and services? They know, first-hand, how things come together to work on our behalf. My journey is still in the early stages, and I've never been more positive about my ability to experience much improved health outcomes, than I have with a group of people at NAVA who are committed to serving you. Don't delay, stop by today. I believe this is life altering and should be on your wellness agenda. I'll follow up in a few weeks with an update. Best, RM

Fantastic experience: Wow! Where do I start…my experience with the team is better for my health than my treatments Bri and Eileen at the front desk makes me feel at home, very welcoming smiles all the time. They call us by name and check us in as we open the door(Ritz Carlton level service) To my service providers… My nurses Olivia…”my favorite” Kendra…my crazy one (it takes one to know one) Acupuncture…Inyoung & Mikyoung(mission to make like new each visit) Massage…Jenn(excellent with adjustments) that is why my next appointment will be on attitude adjustment. Everyone one scores a 5 STAR on friendliness Please keep up the good job and we will continue coming back

Fantastic experience: I have been a member of Nava for 2 years. I have been going to Inyoung for my back pain doing equiscope and electrolysis. Inyoung is so great she is patient and really compassionate. When I am in pain the equiscope really relieves my pain. Inyoung is the best! I’m so happy w the results.

Fantastic experience: I had Accupunture for tinnitus today. My pressures and tensions have been tremendously increasing tinnitus. Yin young have focused on increasing Yin to increase water elements. Even though my tinnitus is still there but the heat because of anxiety and stress is just gone and I feel very relaxed.

Fantastic experience: Excellent massage

Fantastic experience: I love NAVA, it has literally changed my life. I have been going to NAVA for about 2 years now. I usually do acupuncture which I love, it definitely cured my migraines and back pain. I did the weight loss program which was amazing, I learned so much about nutrition and balanced all my hormones. I am so much healthier thanks to NAVA, the staff and client service is absolutely amazing. I definitely 100% recommend to anyone looking to get healthier inside out!!

Fantastic experience: Kendra is an amazing nurse! I highly recommend NAVA :)

Fantastic experience: I have had a great experience e so far! Just received my BHR pellets and am excited for the results. Every team member that I have had contact with has been helpful and knowledgeable. Looking forward to my journey.

Fantastic experience: Always a wonderful experience at Nava - every employee I've worked with has been friendly, kind, knowledgeable, and focused on my wellbeing. I get massages and acupuncture treatments at this location and they've been so beneficial for my health. I always leave feeling refreshed!

Fantastic experience: Inyoung, is fantastic for my pain! I’m pain free for the first time in a long time. We are now working on sleep and digestion. I’m hopeful

Fantastic experience: I been here with almost 3 months plus and everyone is kind and professional. Thank you for your hard work. Keep smiling.

Fantastic experience: The accupunture has made a real difference to my well being and the massage is LIFE CHANGING. Latasha understands your body and combines the science and art of massage perfectly. Without a doubt, it was best massage I have ever had!

Fantastic experience: Latasha is very gifted and gave me the best massage I've had in a long time. I felt happier and more relaxed. She checked in with me periodically to make sure I was comfortable and I felt that she took her time with every body part which is rare to see. Thank you so much Latasha, you truly helped me feel better and I feel more positive heading into my weekend.

Positive experience: I've just started my experience with Nava, and it's not great. Initially, I was contacted by someone extremely enthusiastic and helpful to set up my initial appointments, including a physician consultation, blood panel, WAVi scan, and nutritionist. I had to contact them through their "call center" 10 days after my blood draw to ensure my results were available and have them uploaded to my portal the day before my follow up (scheduled for 8/1). The NP was very thorough in my results and shared her screen to show my care plan; however, that plan has yet to be uploaded to my portal. I have also requested in message and via Health Coach to confirm a prescription was sent to my pharmacy with no response. After both the MD and NP virtual visits, I had to wait for a Health Coach to call me back and complete my appointment. All payments are taken over the phone as opposed to being directed to a portal where you can see what you are paying for. There have been no billing statements or care summaries made available at this time. Yesterday, I spent half an hour back and forth on the phone with a Health Coach AFTER my appointment attempting to check out and schedule services. This morning, I was contacted by a Health Coach in four separate calls within half an hour to cancel and reschedule an appointment for a service with provider unavailability being the cited reason. They did, however, manage to take pre-payment for the service before canceling and rescheduling it 2 more times. My NP follow up was approximately $100 more than my MD initial consultation, after billed through insurance. I have also paid my membership at this point. Given the ~$1000.00 I have paid so far, I've received very little in return. Hopefully things will improve moving forward because I feel this practice can help me with my concerns. They should consider more transparency and access for patients regarding their personal records, billing, and payments. They should also consider an online booking service because the Health Coaches seem to be misinformed and overstretched to meet needs. Updated: I would like to note that I have received excellent care in person from the team in Ashburn. My dissatisfaction lies with scheduling, checking out, billing, payment, and overall transparency with the tele- and virtual services and the information provided in my patient portal.

Fantastic experience: Tosha helped me so much today! Her massage technique is incredible! I’ll be back soon!

Fantastic experience: Mikyoung is the very best! Must see her if you have back pain; she is attentive, caring, and sincerely concerned about patients wellbeing.

Fantastic experience: Always a wonderful experience! Very thourough and willing to take the time to listen to your needs.

Fantastic experience: Tasha is amazing. My second massage with her. She has great vibes and I always feel so loose and relaxed.

Fantastic experience: It is always a pleasure when I have my monthly visits at NAVA . The staff is amazing friendly and considerate.

Fantastic experience: I’ve been a patient at Nava Health for about a year. Their services and staff are exceptional. Highly recommend Inyoung for acupuncture. She has helped treat my inflammation and back pain. Can’t say enough great things about Nava, and have recommended their practice to many friends and family.

Fantastic experience: I just had a wonderful massage with Jen at NAVA! I normally go to the Fairfax location, but I tried out the Ashburn location today and I am so glad I did! The waiting area is beautiful, the front desk workers were very kind and attentive, and I thoroughly enjoyed my massage and getting to know Jen! I highly recommended NAVA Health for all of your holistic medical needs!

Positive experience: I started using NAVA in April 2024 to work with my hormonal health. I was very happy with the level of detailed testing and reviewing of my lab results. I started with hormone therapy and see great changes in mental clarity which was my biggest concern to start with. I did have some concerns re. insurance/billing details but it was cleared with their accountant Kim who went through every visit and billing and that was very helpful. I appreciate their team of doctors and staff and providing a service that accepts insurance. I look forward to trying out their services along with hormone therapy.

Fantastic experience: Tasha is wonderful. She works on areas of concern and has great tips for maintaining in between!

Fantastic experience: Wonderful with incredibly nice and helpful staff. This shoutout goes to Olivia. I am a complete pansy when it comes to blood work but Olivia made me feel comfortable and made the process much more tolerable than I’ve ever experienced in the past. She was kind, patient, understanding and caring. Keep up the great work!

Fantastic experience: Jennifer was my massage therapist at the Ashburn Nava location today. My first massage at NAVA and it was very relaxing. She is very good at what she does. She put me at ease and I felt revived after the session. I fell asleep under her care. A great way to end my day. Will be back again.

Fantastic experience: I love going here. Everyone is so friendly and always goes above and beyond to make sure you are comfortable.

Fantastic experience: Natasha is the best massage therapist I have ever been to.

Fantastic experience: The staff are extremely friendly, knowledgeable, and responsive. Every experience has been great!

Positive experience: Tasha the masseuse - is superb, she really understands how to improve your physical impediments!

Fantastic experience: Great service! I love that the subscription helps me to stay regular with services and making sure I’m scheduling time to take care of myself. I’m able to use insurance for most services and then have enough credits for 3-4 services a month under the $99 subscription. The regular blood work helps me stay on top of what my body is doing and making sure I’m watching trends and changes too and then discussing with a doctor each time to understand how to improve my levels. I was extremely low in some vitamins and hormones that weren’t checked in primary bloodwork. I go to both the Fairfax and Ashburn locations and absolutely LOVE Inyoung for acupuncture annd Tasha for massage. They’re both fantastic and are great at understanding what my body needs each time while helping me relax and feel overall refreshed. Acupuncture has been wonderful for my digestion, circulation, anxiety and aches and pains and massage has been wonderful for helping me release muscle tension and take care of my body.

Fantastic experience: No wait time. Provider met me in the lobby after I was checked in amd escorted me to the back area. Everyone was friendly, professional and very detailed in explaining the process/procedure. Blood draw was fast and conversation kept me distracted. Wavi was new to me and each step was clearly explained. Looking forward to the reaults. Overall, fantastic!

Fantastic experience: Tasha is amazing. I have a LOT of tightness in my neck and she relieved so much pressure. I can’t wait to come back.

Fantastic experience: So far so good. It is too soon for me to get into details. Message was great.

Fantastic experience: Awesome experience, everyone is very professional. Therapists are very good and the front desk is very helpful!

Fantastic experience: My experience has been, in a word, miraculous! My body responded after about four treatments where I, (there is no way to say it delicately), expelled toxins. This was unexpected, but I cannot tell you how much my health has improved since. Thank you!!!

Fantastic experience: I had an amazing experience with my massage from Tasha in Ashburn. She released my tight muscles from my hips all the way to my foot and gave me relief from years of pain. I’m very thankful!

Fantastic experience: The building was easy to find, lobby was clean/professional, employees were helpful and professional. The process was explained to me and questions answered. Soroya was very kind and explained each step of the process while performing the task at hand. Aftercare was explained and setting up the future appointments.

Fantastic experience: Loved my IV with Kendra!

Fantastic experience: Came to Nava health to get the bio identical hormone… I have to say, I haven’t had a hot flash in weeks. I’m only one month in and I feel better, more energy and I sleep awesome now. Go through the process! I promise it’s worth it! Thank you for giving me my life back!!

Fantastic experience: Tasha is my new best friend!!! Every time I see her she works on something different and I leave feeling like a new person. Nava has been such a blessing on my journey to finding a better lifestyle for myself.

Fantastic experience: I was recommended to Nava by a friend for digestive issues. While my insurance didn’t cover any of the services except the initial lab work, I did the gut restore program out of pocket and am very glad I did. Several food intolerances were identified and I’ve never felt better since following the advice from the nutritionist I worked with there. I signed up for the monthly plan and use my credits for massage and acupuncture. I am a horse trainer and my body is pretty banged up but I have gone from having chronic neck and back pain to feeling pretty good most of the time thanks to InYoung and Jen. The front desk staff are super friendly and the appointment reminders are really useful. The office is very clean and peaceful. If I had more money or better insurance I would do more of the IV drip therapies which I tried and really liked too. Pricing is transparent so you shouldn’t be surprised by anything. This is like concierge healthcare/med spa, it’s not going to be cheap, but I find the value is there .

Fantastic experience: I cannot express how satisfied I am with my care so far. I have been battling with several autoimmune issues for several years and have seen a number of specialists. Unfortunately, I have only been offered pharmaceuticals to manage symptoms that come with a laundry list of side effects. At Nava, I feel that my providers are working with me to tackle the root cause of my autoimmune deficiencies. I can honestly say I feel significantly better today compared to when I started my journey at Nava. Thank you to the staff, clinicians, and therapists at the Ashburn clinic. Thank you Bri!

Fantastic experience: I really enjoy NAVA health in Ashburn, VA . The staff members are wise and friendly. I really enjoy conversations with Alex and Eileen , they are fantastic and add such positive value to the whole center!!!!!

Negative experience: The people are great, but business model will nickel and dime you for everything. The membership services should be very straight forward $99 a month or $900 for the year-- you get 2 credits. But any time you need to see a doctor or anytime "insurance" can be applied. Expect to see a bill. I really enjoyed the massages but was surprised by the unexpected cost for the "health care". Just know what you are getting into: lab work with my insurance was ~$350; doctor consult $300; and nutritionist $170. Don't get me wrong, I am ok with paying for what I order... but menu with out prices and some which vary make it difficult to make informed decisions.

Fantastic experience: It gets better every time.

Fantastic experience: Nava is amazing! If you haven’t come here, you are missing out! They 100% transformed my life! The practitioners and the staff are all so kind, and make this place such a great atmosphere. You will not regret coming here!

Fantastic experience: Had an amazing massage with Tasha. Never had one like that before. She is amazing at finding all of the right areas to work. I Feel amazing

Fantastic experience: I have been going to NAVA Healthcare for almost six months now. I have received acupuncture, IV and Hydrafacial services and all the medical care professionals have been excellent. They are very knowledgeable and explain the processes very well. I would highly recommend NACA Healthcare!

Fantastic experience: I've had Mik Young and Inyoung as accupuncturist and both are so attentive to my pain. I love each assessment before any session and informative. Highly recommend this facility for accunpuncture and massage.

Fantastic experience: I am very pleased with the services they offer at Nava health. I mainly go to get acupuncture. Their acupuncturist, In Yong is amazing and one of the best I’ve seen. She is very knowledgeable, takes the time to get to know you individually and tailors your sessions to meet your needs. I highly recommend her! In addition, the office is clean and the support staff is always friendly! I would recommend booking directly in person, I’ve had a few issues with the centralized booking system.

Fantastic experience: I had my first acupuncture today with Inyoung and I was so nervous before. But, within minutes, Inyoung made me feel relaxed and explained everything happening as she did it. I am so excited to come back for my next acupuncture! It was the most relaxing experience and I was in good hands.

Fantastic experience: Tasha is the best massage therapist I’ve had. She focuses on your exact concerns and she is wonderful !

Fantastic experience: This is by leaps and bounds my favorite location of Nava Health. From the front desk on, everyone is so friendly and kind. The acupuncturist is very professional and knowledgeable of her craft. She gave me the entire background about what acupuncture is and how it helps your body. She even did an assessment of my body based on just basic checks and observations. My body feels so much better. The nurse that I usually work with for my IV fluids easily finds the vein every time I go. I have had an amazing experience with this location. What are you waiting for? Go check them out!

Fantastic experience: I just received a massage from Latasha and I am blown away! She focused on my trigger points and incorporated lymphatic drainage. Latasha is amazing!

Fantastic experience: My massages with Tasha have been transformative! I’ve been working with her for a few months and have so much more mobility and much less pain. Her talent and skill set are top notch. I highly recommend scheduling an appointment with her.

Fantastic experience: I had my first session with InYoung, the acupuncturist on staff. She was kind and attentive. I was able to relax during the treatment. Looking forward to another session with her soon!

Fantastic experience: Nava is great. Nurse Kendra was awesome and the lab work was a lot quicker and easier than expected.

Fantastic experience: Really great experience. For both massage and acupuncture. Both my wife and I attend and we’re very pleased with the results.

Fantastic experience: I joined Nava recently and I have been going frequently for acupuncture. Inyoung is the BEST! I have severe tendonitis in my right elbow and she has been helping me with the pain. I feel so much better each time I leave. She walks me through the process of where the needles are going and how they help relieve the pain. I have learned so much! I am so grateful. Inyoung is kind and patient. Love seeing her!

Fantastic experience: i get IVs here 2-4 times a month the front desk service is always great and all of the nurses are awesome their entire care team is incredible and i always leave feeling good

Fantastic experience: I had a great experience at the NAVA Health - Ashburn location. The staff was extremely kind and professional. Bri and Eileen were very helpful in scheduling and answering billing questions. I worked with Tasha, who provided great care and clear health recommendations. Will be going back!

Fantastic experience: I began going to Nava on a recommendation from a friend, and it has been an incredible experience. The acupuncture specialist is phenomenal and has assisted me in dealing with various severe health problems. Brie and Eileen are the best concierges, and I highly recommend Nava to anyone looking for exceptional service.

Negative experience: I must say that my family and I are experiencing better health since we have joined NAVA. I find that the staff at both Ashburn and Fairfax are really great. That having been said, I share some of the same concerns that others have expressed with regard to transparency, billing discrepancies, lack of detailed receipts/invoices, unexplained/unauthorized charges, staff turnover affecting my ability to utilize monthly credits before they expire, no client means of tracking monthly credit usage/availability, last minute provider cancellations, health summaries and labwork not being uploaded to the portal and/or blank health summaries, file names on the portal are also indistinguishable. I am currently in contact with a NAVA billing representative who seems to be supportive and willing to work with me to resolve the issues I am experiencing. Pending the satisfactory resolution of my concerns, perhaps I will be able to give a higher star rating and update my review.

Positive experience: Doctors and Nurses are great. But the extreme unprofessional (and obviously working in a NON quiet room at home) answering phone staff are just awful.

Fantastic experience: I had a wonderful experience with all staff!

Negative experience: I had high hopes for NaVa considering the high price they charge. I have an insurance for federal employees which is quite good, but they manage to charge very high prices on top of out of pocket cost. I have to call them multiple times for the same prescription after they tell me they’re going to call it in and they don’t. The IV appointment which they told me they scheduled for today apparently hasn’t been scheduled and they can’t take me in even though it’s urgent. They keep your credit card in file and keep making charges without asking first. They charged me twice for the same service several times. I had to go through each charge to make sure they were not billing me twice for service. I had to be on the phone with them for hours to go through the charges with them. For all these reasons I’m quitting NaVa membership. The only positive thing about NaVa is the providers take time to go through the blood work and explain well. They also offer IVs for a more reasonable price as they file the insurance claim while most providers refuse to file insurance for the IVs

Fantastic experience: ASHBURN office everyone is great. Kudos NAVA ASHBURN. Excellent customer service

Positive experience: NAVA in Leesburg VA is awesome! All the staff is extremely helpful and pleasant.

Fantastic experience: Absolutely, love love getting acupuncture with Young! She is amazing. Front desk staff at Ashburn are also always welcoming and helpful.

Fantastic experience: I loce my my first experience with Nava! (Personalized care!) it’s not one size fits all Very trained staffs and extremely knowledgeable professionals! I was very satisfied with Calleen Desimine! She is above and beyond a regular nutritional professional. Highly recommend NAVA Health.

Fantastic experience: Juan at the reception desk was very courteous and helpful. Employees like him is an asset to any organization.

Fantastic experience: The Ashburn location is fantastic. The staff is number one and the services and location are outstanding. Thank you!

Fantastic experience: I love Nava Ashburn. The acupuncture has been helpful along with the Micronutrient IVs. I like that they can bill through insurance as well.

Fantastic experience: Fabulous massage by Jennifer! I also love the staff at the Ashburn location front desk! So helpful!

Fantastic experience: Always a professional and warm visit! So relaxed after my acupuncture and massage!

Fantastic experience: The acupuncturist at Nava Health is amazing. She always checks on your comfort level and makes sure you are not in pain. She is also kind and gives valuable feedback. I’ve noticed improvement to my sleep and digestion. I will continue with the service.

Fantastic experience: Kendra, the IV nurse, was fantastic. Very personable and caring.

Fantastic experience: Nava has helped me manage my chronic illness! Angel has helped me tremendously with my lower back pain through acupuncture! Highly recommend!

Fantastic experience: NAVA is a life saver! I was amazed by the level of interest and care that they offered to me, listening to my medical condition and providing a detailed review for after care. I’d gladly recommend them to anyone.

Negative experience: Extremely poor customer service!!! Do not schedule appointments here! If I can give '0' star I would have!

Fantastic experience: Amazing acupuncturist! Friendly staff and very helpful.