 
                            Onelife Fitness - Crabapple
 
                                            Information about Onelife Fitness - Crabapple
Opening hours
- sunday: 8h-18h
- monday: 5h-23h
- tuesday: 5h-23h
- wednesday: 5h-23h
- thursday: 5h-23h
- friday: 5h-22h
- saturday: 8h-18h
At Onelife Fitness we pride ourselves on providing the Ultimate Fitness Experience to every member every time they come through our doors, and with that goal in mind we've built the nicest health clubs in the industry. Whether you are brand new to fitness or are training for your next triathlon, Onelife Fitness offers the facilities and support you need to achieve the goals you want!
Our comment from Nutrifinder.net about Onelife Fitness - Crabapple:
Onelife Fitness - Crabapple offers a vibrant and diverse gym experience, recognized for its spacious layout and well-maintained equipment. Members appreciate the friendly and professional staff, who are always willing to help and contribute to a positive atmosphere. The gym is clean and offers a great variety of amenities, including a movie theater cardio room, group classes like Zone 4, and a focus on customer service.
Many users have praised the gym's cleanliness and range of equipment available, making it an appealing choice for fitness enthusiasts. However, there are concerns regarding billing practices and difficulties with membership cancellations, which have led some users to experience frustration. While the gym has its share of maintenance issues and crowded hours, the positive feedback about the helpful staff and overall experience tends to outweigh the negative aspects.
Key Highlights:
- Friendly and professional staff
- Clean facilities with a variety of equipment
- Diverse range of group classes and personal training options
- Good overall atmosphere for working out
Points of Improvement:
- Issues with billing practices and membership cancellations
- Occasional maintenance concerns with equipment
- Crowding during peak hours
Overall, Onelife Fitness - Crabapple is considered an excellent gym for newcomers and experienced members alike, provided they are aware of the potential challenges related to membership management.
Onelife Fitness - Crabapple: Reviews
Positive experience: Was a great gym when it started but it has really gone downhill. Many of the TV's don't work or are all tuned to the same station. I saw two people trip on bags others left on the floor on two separate occasions. Even though, there are signs up that say "no equipment bags on floor", they don't enforce anything. There is going to be a significant accident there someday. People often just sit for several minutes on equipment using their phones or chatting with people. Machines are often needing repairs. It's frustrating to see a nice gym start to fall apart
Hi Kathy, Thank you for your feedback. We're sorry to hear about the issues with the TVs, gym etiquette, and equipment maintenance. We'll address these concerns to improve the overall experience for our members.
Fantastic experience: We've come here for a few years. It's been a positive experience. Other than the holidays, it's never overly crowded. Though it does fill up in prime time. Staff is friendly and the place is clean. We also do Zone 4, which is great (I've never done fitness classes before this and find it to be a good motivational environment that allows me in my own headspace, while fostering the "peer pressure" to go harder). I see a ton of bad reviews for this location regarding tough cancellation policies and shady business practices. While I can't comment on them, I can say that when I needed to postpone my membership for a month due to travel, the request was accommodated with no hassles. Having other locations in the area add to the convenience factor. We recommend Onelife.
Hello Russell! Thank you for your 5-star review and for sharing your positive experience at Onelife Fitness Crabapple. We're happy to hear you enjoy the Zone 4 classes and appreciate the convenience of our locations. We value your recommendation and look forward to seeing you at the gym!
Negative experience: Look at ALL the one star reviews below!! ZERO STARS if I could. This place has hidden charges out the wazzo?! My $35 per month ends up being over $ 60 per month, and require 3 month notice before you quit. THEY ARE SCAMMERS. Then they charge you $ 150 cancel fee when you want to quit. HORRIBLE, you have been warned
Hi Lake, Thank you for your review. We apologize if any part of your membership agreement was confusing. However, we require a 30 day notice before the next billing cycle for cancellation. We do have an annual maintenance fee, however any changes made to monthly dues are communicated directly to our members.
Negative experience: Decent gym, but their business practices are appalling and shameful. I purchased a one-month temporary pass, as I was moving out of the country the following month—a fact I explicitly communicated to them. However, without my knowledge, the General Manager forged my signature, changed my email to prevent notifications, and fraudulently signed me up for a one-year contract. To make matters worse, she even added a fake, nonexistent person to the contract. It took me three exhausting months of back-and-forth with their support team to void the clearly illegal contract, stop unauthorized charges and receive a refund. While they may greet you with a smile, beware—these one-star reviews paint an accurate picture of the kind of business experience you can expect here.
We apologize for the distressing experience you had, Conor. Thank you for bringing this serious issue to our attention. We have investigated this matter and the employee that set up the membership is no longer employed by us. We apologize sincerely for the continued back and forth, we understand this has been frustrating. Upon review of your account, the refund has been approved for the charges. If you have any questions or concerns, please don't hesitate to reach back out directly. We are very sorry for the hassle and inconvenience.
Fantastic experience: Been lifting here 5 years. Great Equipment even better staff (especially ma boy Ben). Feels like Home
Hello Aman, Thank you for the updated 5-star review! We're sorry for your previous experience with our team member. If there is anything else we may do that would further improve your experience with us, please email our Club Manager directly at [email protected]. Thank you.
Fantastic experience: This gym offers everything you need with the most helpful staff. The trainers and front desk staff are all very professional and work with a great attitude.
Hello Meraj! Thank you for the 5-star review! We're thrilled to hear you find our gym offers everything you need and appreciate the professionalism and great attitude of our trainers and front desk staff. We look forward to seeing you at Onelife Fitness Crabapple again soon!
Negative experience: Egregious cancellation. I emailed initially on 8/1 and wasn’t responded to after I followed up on 8/23. Thus, they are trying to bill me for another cycle for September to October after I move away! 3 week replies for a cancellation is insane and should not be blamed on the customer! If a manager sees this, I’d be happy to settle the balance for September with no fees and no charge for September to October!
Hello Gavin, We apologize for our original oversight and are sincerely sorry if this caused you any inconvenience or hassle. According to your account the additional month fee was waived, after we back tracked to your original request to cancel due to relocation. We are sorry to see you go and again apologize for your experience!
Negative experience: Charged ~$3000 with no word from personal trainer and not received refund. Canceled and stopped going. Being told 197$ balance will be sent to collections. If you sign up don’t expect to be able to cancel anytime with no repercussions.
Hello Jonah! We are sincerely sorry for your experience! This is certainly not what we want for our members! I have reviewed your account and your balance has been waived. We apologize for any inconvenience or frustration that this has caused you. Our Club Manager would be happy to connect with you directly to address any concerns you may have, she can be reached at [email protected]
Negative experience: It smells like old feet in this place, If it’s packed or empty. Join elsewhere, they don’t put anything back into the facility at all.
Hello Erin, We are sorry your experience did not meet your expectations. We understand that during certain hours the club is at a higher volume but we always hope our members can still fit in a great workout! We continuously upgrade our equipment as often as we can and upgrade our amenities! I see your membership was cancelled April 2024, we're sorry to see you go!
Fantastic experience: Fantastic gym. Great trainers and staff. Very clean facility. Definitely recommend.
Hello Timothy! Thank you for the wonderful feedback and for recommending us! We're thrilled to hear you enjoy our club! We appreciate you shouting out our wonderful Personal Trainers and our awesome staff! We appreciate you being a Onelife Fitness member!
Positive experience: Busy, neat, energetic, lots to do, friendly, fun place.
Hello Gene! Thank you for your kind words! We're thrilled to hear you enjoy our gym's vibrant and fun atmosphere! We're happy you enjoy the Onelife Fitness variety of state of the art equipment and amenities offered! If there is anything we can do to further improve your experience, please let one of our managers at the club know - we're here to help!
Fantastic experience: Excellent gym that I’ve been going to for over a year now. Great vibe in here overall, with mostly functional machines. Great selection of cables, free weights, and other equipment. This place desperately needs a second pec-dec; every time I need to use the one here 4-5 people surround it like a bunch of vultures, which makes using it pretty awkward. Other than that, this place is great. By far the best of the OneLives I’ve been to.
Hello Matt! Thank you for your positive words and for being a loyal member for over a year! We appreciate your feedback on adding a second pec-dec machine and we will pass along your suggestion to our leadership team!
Fantastic experience: no complaints :) i wish they were open longer on sunday though
Hello Izzy! Thank you for your positive feedback and suggestion! We're always looking for ways to improve our members experience, so we'll consider extending our Sunday hours. We hope to see you again soon at Onelife Fitness Crabapple!
Fantastic experience: Excellently trained class leaders, clean and well maintained workout area, fun way to exercise thoroughly in an hour. I always fell refreshed, stronger and calm after having a 1 hour workout.
Hello Diane! Thank you for your kind words! We're thrilled to hear about your positive experience and how refreshed, strong, and calm you feel after working out with us! Thank you for being part of the Onelife Fitness community!
Negative experience: Would give 2.5 stars if possible. Pros: The staff are all fantastic, very nice, welcoming, and accommodating of any questions or needs the members have. The gym is pretty nice, and it seems like they try to keep it clean. The movie theater cardio room is a cool idea, I haven’t seen something similar at a lot of other gyms. Cons: The equipment doesn’t get updated very often, and some of the dumb bells look like they haven’t been replaced since the gym opened. They also lack duplicates of some very commonly used machines (pec deck, hack squat) which can mean waiting around especially during peak hours. They use a different company to handle billing and that company makes it as difficult as possible if you want to pause or cancel your membership. Overall, not great, not terrible.
Hello Evan! Thank you for acknowledging our staff and unique features, and for bringing the equipment and billing concerns to our attention. Your concerns have been noted; we are committed to improving and appreciate your feedback! Our Club Manager would be happy to connect with you directly, please don't hesitate to email at [email protected]! Thank you.
Negative experience: My wife and I have two kids under two years of age and we drive the extra distance to the Holly Springs location because the daycare at Crabapple is awful, simply put. I don’t care to take the time to elaborate but there is a night & day difference in the daycare. My daughter is excited to go to Holly Springs, while I have to bribe her into the Crabapple gym. I try again every 6 months thinking it has to be better but it never is.. so disappointing because Crabapple is much more convenient for our family but Holly Springs is clearly much better operated and managed.
Hello Grant, While we are happy to head you and your children enjoy the Holly Springs Kids Club; we are very sorry to hear of your experiences with Onelife Fitness Crabapple! We'd like to hear more about the experiences so we can learn where to improve! Our Club Manager would be happy to connect with you, please email him at [email protected]! Thank you!
Fantastic experience: This is by far the best Onelife! Super clean and great staff. Alyssa is super helpful!
Hello Connor! Thank you for your wonderful review! We are thrilled to hear about how much you love our Onelife Fitness Crabapple club! We will be sure to pass on your compliments to Alyssa and the rest of our team. We appreciate you being a Onelife Fitness member!
Negative experience: Terrible customer service. Was overcharged $130 and no one can tell me why or fix it. Tried to contact corporate because the local gym cannot fix it and have not received a call or email back.
Hi Carly, I'm very sorry to hear of your experience! The General Manager, has been made aware of your feedback and concerns! We'd appreciate the opportunity to connect and improve your experience. May you please email [email protected]!
Negative experience: The staff is fantastic and hence the stars, but the business charges an annual maintenance fee and you can tell that very little goes to updating the machines. The place is large and offers many different rooms, but has limited plates, dumbbells and no duplicates of commonly used equipment (which creates a bottleneck). Overall the equipment is ancient. It’s as if this gym is where all the other locations drop off their broken and outdated equipment. Update: January 2025 Ice machine broken, water fountain broken, toilets clogged, urinals broken, machines broken and over crowded. Staff is still fantastic! Yet the gym is crumbling to the ground.
Hello Rojas, We're sorry that your experience has not always met your expectations! Thank you for bringing this to our attention your concerns have been noted and will be addressed. We are continuously working to enhance our members fitness experience! We appreciate your kind words about our staff - we'll be sure to pass along the feedback! Thank you.
Negative experience: Went for a tour yesterday and was completely disrespected. Intentional ignorance of a tour that was worthy of a gym that does not care. I’m certain the corporation would not want that representation. They Lost a family membership that day but we lost so much more - faith in humanity!
Hi William, we would like to apologize for the experience you had with us. We will be speaking with the team to ensure we are coaching up our team members. Thank you!
Negative experience: DO NOT GET A MEMBERSHIP HERE, now don’t get me wrong it is a nice gym but I bought a membership here in December with the intention of going quite often, however with soccer season starting and the gym being 20 mins from my house I never have time to go. Because of this I have tried to cancel my membership 4 different times online through the app. Then I have sent an official cancellation letter which I have had no response to in any way. So just keep it in mind that if you are not going to be using this gym consistently and getting your moneys worth you will be stuck paying month after month without a way to cancel the membership because staff simply ignores the request too.
Hi Will, thank you for providing us with feedback on our cancellation process. We would love to assist you to ensure your membership gets cancelled. If you can please email "[email protected]" . Thank you!
Fantastic experience: Love everything about this gym and THIS location. super friendly staff! Hands down best gym experience overall. Best equipment. Best floor plan layout. Can’t beat it! HIGHLY RECOMMENDED. Mariam (:
Hi Mariam, On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Crabapple Gym. Please feel free to provide more feedback to let us know exactly what we are doing right!
Negative experience: I used to love this gym, but can’t stand walking in there now. The gym is overcrowded even in the slow times and you can’t get on equipment. There is always equipment broken for weeks. Went in there yesterday and brought my son into the kids club and all the tvs were broken and kids were just sitting there with nothing to do. I am very disappointed with how badly this gym is now managed.
Fantastic experience: Great facility with every piece of equipment you need. Sometimes crowded but that is the nature of the beast. All employees are friendly and helpful.
Hi Tim, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Very friendly place to exercise.
Hi Chang, Thank you for leaving us this review! Have a great day!
Positive experience: Good equipment options and interior styling. Pricing is good for what you get. The major downsides are that the facility and equipment are not clean and I never see anyone cleaning anything. Hot tub at this location doesn't heat well. It is in an embarrassing state compared to the Perimeter location. Also note this gym is location is crowded if you don't like that. You sign a one-year contract on day one.
Hi Kevin, thank you for providing feedback to us! We will be sharing this with our management team at Crabapple to ensure we are cleaning the equipment.
Negative experience: This gym is unethical at best borderline criminal is more like it. While living in Georgia we enjoyed the facilities and classes just fine but in May of 2022 we moved from the state across the country. Before we left we “canceled” in person was told great just follow it up with an email; no email address was provided but we used the crabapple email address thinking that was acceptable. Since then we have emailed repeatedly, sent a certified letter, blocked the merchant with our credit card (they change their merchant id number regularly so it only works temporarily) and still have managed to get charged every month. Only today after I threatened to call the police and file a fraud charge was I informed there was a “special” email address for cancellations. Their own records show that we haven’t stepped foot in the gym in over 600 days. Yet, we have been charged consistently even though we have tried again and again to cancel. Beware it’s great while it lasts but when you want to leave it will cost you loads of money, time and energy.
Negative experience: Worst one life there is I love one life but this is the worst with all the teenagers who just hog the mechines and waste everyone’s time and money
Hi David, we would like to apologize for the experience you had at our Crabapple location. We will be sharing this with our team to ensure we are coaching our younger members on gym etiquette.
Negative experience: The gym is nice with good facilities and a good equipment. What really ticks me off is we have tried to cancel the member ship about 4 times and we keep getting charged. We have followed their instructions on emailing their membership group and they still charge us. This shady business practice that some gyms deal in drives me crazy. To me it doesn't mater how nice your facility is if you have no integrity.
Hi Patrick, we would like to apologize for this situation. The General Manager will be contacting you shortly to discuss your membership. Have a great day!
Negative experience: Good gym but there is NEVER any parking the same vehicles hog all the closest spots so people are saving spots for others. NOTHING is ever done about it. Women should NOT be forced to literally park all the way across the parking lot the farthest away from the gym in the pitch black just because the same cars take the closest spots.
Hi Melita, Thank you for your review! We can understand your frustration towards other members taking up the closest parking spaces. We apologize for this!
Fantastic experience: Love it here, the Perfect setting for Females to work out safely, with professionals who knows exactly how to help you get and keep a banging Body.✅
Thank you for your review and kind words about our business! We are thrilled to hear that you find our gym to be a perfect and safe setting for females to work out. We appreciate your feedback and we hope to continue providing excellent fitness services.
Fantastic experience: It isn’t often that I take the opportunity to write a scrupulous review about a Fitness Instructor, but in this instance my words are an understatement to describe the zealousness and monumental delivery that Suki, the Zumba instructor, brings not only to our class, but to OneLife Fitness as a whole. The time she invests into her choreography to ensure that the delivery of her class is soulful is profound. The way she uses her gift of dancing to edify those around her is something you cannot put a price on. Ernest and I truly appreciate the dedication that Suki puts in. It is rare to find someone who so intentionally uses their energy as a channel of proclivity to spread the joy and gratitude within themselves to those of us in class. We cannot say enough about the quality of Suki’s class as a whole. All day we have been speaking of how today’s class was the best ZUMBA class either of have ever taken in our lives (which speaks volume, as we both have taken countless classes with instructors, ZES’s, etc). OneLife- you found an amazing gal! ☺️
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Crabapple Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. We will be sharing your kind words with Suki!
Negative experience: It's a great gym if you like to work out in a place where the temperature is 79 degrees. It has been like this for a very long time and the management/owner does not care to fix it !!!!
We apologize for the A/C unit being down. At this time, we have had our maintenance team out there and they have fixed the issue. The A/C unit is working. Again, we apologize for this situation.
Positive experience: This review is because of the air conditioning and is not a reflection of the staff. I give the staff 5 stars. The one star is because the air conditioning has been broken for a while now and there’s no excuse as to why it’s broken in the middle of summer with 90° days. The reason it’s a big deal is because it basically feels like you might as well be outside during your workouts, especially in the powerlifting room and (used to be basketball court) secondary weight lifting room. Also, there’s equipment in the powerlifting room that was coming apart as I was using it. OneLife, what’s your plan to fix this? P.S. - I don’t want a generic “HR/ I’m sorry to hear…” answer to this. This isn’t the social media manager’s responsibility, it’s the decision maker for OneLife Crabapple. I know there’s been other complaints but no response. Unacceptable. July 19 Update - OneLife has fixed the air conditioning issue and responded to my review and listened to what I said. Updated to four stars!
Thank you for leaving us this review! We apologize for the A/C unit being down, our maintenance team had fixed the issue.
Negative experience: The AC in the gym has not been working for 3 weeks now. With the hot weather we are experiencing, it really affects our performance and workout. Despite multiple complaints, there seems to be no action taken or communication from the General Manager around steps being taken or a timeline for the fix. Is Onelife Fitness - Crabapple cutting costs at the customers’ expense? We have been members for many years and this is very disappointing!! They are taking existing members for granted. New members- please think twice before joining.
Thank you for leaving us this review! We apologize for the A/C unit being down, our maintenance team had fixed the issue.
Negative experience: This gym needs a serious renovation. I won’t list all of the things that are either broken or poor quality and about to broken. Please update your gym and bring it up to the standards the other locations have been brought up to. Thanks.
Emily, thank you for leaving us this review! We will be having our General Manager connect with maintenance to see what we can do to make ensure all equipment is in a working order and fixed in a timely manner. Have a great day!
Fantastic experience: Super clean facility. Well staffed and willing to answer all questions and make observations. Vinny Barone is a fantastic trainer!
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: Love my PT and staff!! This Onelife Fitness is well maintained. Only area of improvement is that PT members need a dedicated space. Please get rid of movie room and dedicate this space for PT (racks, benches, weights).
Thank you for leaving us this review! We are so glad that you are loving your trainer! Thank you for giving us feedback regarding the movie room.
Negative experience: Gym is really nice and staff is very friendly, just pray you don't have to ever cancel or you'll have to jump through hoops and pay more fees than make any sense at all. It's a shame, would loved to have recommended them. They say after every post like this that they can't find your account. They can, they just want it to look like these are fake reviews i assume which they aren't. The corporate office had no trouble finding my account and I already emailed them at the email address they said to email them at.
We would like to apologize for the experience you had while cancelling your membership. We are unable to find your account in our system but would love to talk more about this situation. If you can please email "[email protected]" so we can discuss this further.
Fantastic experience: Been coming here almost 6 years. Great gym. Great staff.
Hi Omar, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: I love this gym. I have been going to the one in Dawsonville because it is close to my job. I miss this one because you must immediately use a machine. I am returning to the habit of going in the morning but easier said than done.
Hi Nicholas. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Negative experience: SCAM ALERT!! Signed up for personal training for 12 weeks. Trainer was late, didn't show up, scheduled wrong days, and was sick. Lost count of the sessions. Went to cancel when I thought I had 4 sessions left but found out there was 3 left. So they wanted to charge me another month for not giving them a 1 month notice. No empathy on their part. Came home canceled my credit card. Will never go there again. I think this is dome by design to scam you out of money. NEVER sign up with recurring payment. They can fleece your account, even if you put a stop payment on you card. Luckily, I do monthly payments but still cancelled my card out of an abundance of caution. Heads Up! The Auto Reply is just that, an auto reply. They are not responding to my email. Buyer beware. It is like the Hotel California. You can check in, but you can't check out!
Hi Noneya, We would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right - unfortunately we can not find you in our system, if you can please email [email protected] so we can discuss this situation further!
Negative experience: Typical gym high pressure sales. After 3 months never used and decided to get a pro-rated refund. Was given a number to call, they said to call the GM at the gym. Left multiple messages with no return call. Sad as I had intended to rejoin after I was better organized/motivated but not now...
Hello Audi, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We are unable to locate your account in our system, if you would please email [email protected] so we can assist with this.
Fantastic experience: Convenient location in downtown crabapple. Kids center, movie room, personal training, and other various classes including spin and hot yoga.
Hi David, On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Crabapple Gym. Please feel free to provide more feedback to let us know exactly what we are doing right!
Fantastic experience: Best staff experiences everytime. Sean is the man, hardest worker and always does what he can to make things work for his members. Gym has all new equipment, and its pretty much always in order. Best commercial gym in the area by far.
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Negative experience: I loved this gym , but now it getting worse and worse. Men shower doesn’t have hot water longer than month. Today hot tub was cold! We were waiting whole week when we can come and sit in hot tub. We are very upset and will think to cancel our membership
Hello Viktoriia, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain. The general manager of Crabapple will be reaching out to you shortly to discuss your review.
Negative experience: Completely lied to me regarding cancellation in order to get me to sign up my family. Never informed me it is a 12 month agreement with an early cancellation fee and buy out option + last months dues + any dues that process in the next 30 days. Very unhonest when asked during sign up.
Hello Jenay, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. The general manager of Crabapple will be reaching out to you shortly to discuss your review. We apologize that cancelling with us has not been easy and we would like to assist in any way we can.
Negative experience: READ YOUR CONTRACT FULLY. I cannot cancel my membership without proving I’ve moved 15 miles away and need to give advance due notice TO STOP PAYING. Horrible predatory contract
Hello Corey, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. The General Manager will be reaching out to you shortly to provide assistance in this situation.
Positive experience: I like the amenities here and the separate gyms within the gym in rooms that are almost hidden. The Sauna and whirlpool are great and consistently maintained. Plenty of stairmasters and treadmills and squat racks in the side room. Only downside is the amount of kids here. It really should be 18 and up if not 21 and up. And I have a sneaking suspicion if you are an adult and come alone, they have some kids' parent follow you around here for whatever reason. Don't let your kids join and adult gym if you are paranoid about other adults and leave your conspiracy theories out of the gym!
Fantastic experience: The staff and the manager are very attentive and helpful. The group classes are amazing.
Hi Jancy. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Positive experience: Great gym! Cost effective and super nice. The missing star is thanks to maybe the dumbest men in the Milton/crabapple area that can’t seem to understand how to use a sauna without breaking it every few months. Dude you drank 90 IPA’s this week, the extra 15 degrees you gain with a wet paper towel on the thermostat ain’t the fix….
Negative experience: Do yourself a favor and DON'T sign your kids up for the family plan! Called to request cancellation for our child who is under 16yrs old and was told "they can't cancel unless they move..." Completely ridiculous! After further argument they agreed to cancel for a $100 fee! Unbelievable! Worst customer service experience and the policy towards kid memberships is awful!!!
Hi Christopher, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like to provide any assistance that we can to help you cancel your Childs account, unfortunately we can not find you in our system. If you don't mind emailing [email protected] so we can assist you in any way we can!
Negative experience: The drinking water was intentionally lukewarm to sell, and the pool water was supposed to be lukewarm, but it was too cold to purposely prevent swimming for a long time.
Thanks Onelife Fitness - Crabapple Gym! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.
Positive experience: Beware of Cockroaches in the mens restroom. But otherwise, Hanni Himmo was great!!! Answered all of my questions and fulfilled my ridiculous requests. He was personable, engaging, and very accommodating! And then the second day I went, Daniel Young was just as great, going above and beyond to make mine and my fiancé’s experience great!
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Crabapple Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Fantastic experience: My fiancée and I are from out of town and needed a gym for the weekend. Not only did Onelife satisfy each of our gym-related needs, but they have many amenities and affordable commodities that make the Onelife experience more than worthwhile. Specifically, my fiancée and I have so far enjoyed their in-house tanning salon (free to members), their salt water pool, their versatile weight room, and their in-house movie theatre where you can run on the treadmill while watching a theatre-style movie! Throughout our time here, we were helped by Onelife employee Hani Himmo. Not only did we find him to be very warm, kind, and personable, but he consistently went above and beyond in meeting our needs as guests to the gym. He made our experience all the more worth while, and he is a huge part behind why we will keep coming back to Onelife in the future!
Thanks Onelife Fitness - Crabapple Gym! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again!
Fantastic experience: Great place to work out super clean, good equipment and nice staff, worth the extra money!
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Negative experience: Great gym but they will gladly screw you out of your money i destituted the charges with my credit card company and blocked them from charging me when I quit and they just started charging from a different gym location absolutely ridiculous
Hello Bruce, We would like to apologize for this whole situation and would personally like to make things right. The General Manager is going to be giving you a call to discuss this further. Again we apologize for this situation and hope we can provide any assistance with this moving forward.
Negative experience: Don’t waste your money. If you ever try to get out of your membership they will screw you even if you are moving to another state such as Alaska where one life does not exist….they make you write letters. Send in pay stubs, utility bills. Proof of new residence just to cancel a 20 dollar membership for a 14 year old. I finally got so fed up dealing with them I just paid the year off. They people are used car salesman and basically run a criminal enterprise when it came Mrs to memberships. They will screw u. Good riddance
Positive experience: Hits ... Clean gym. For those that are complaining about cleanliness, you haven't been to other gyms. Plenty of good equipment for the gym size. Misses ... Not enough plates for anyone to use the benches. If one person is using leg press, there are zero remaining. Tons of teenagers, being teenagers. Pretty much taking up space hanging out. This is definitely a family fitness center. Accept that and its all good.
Hi Jared. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Positive experience: It's a clean and nice GYM. Wish the ♿ handicap stalls would have shower chair that you could sit on while you get dressed. Be aware that you have to walk thru the gym to get to the pool and hot tub. There is a second women's locker room closer to the pool area but it only has one handicap stall. But you don't have to walk thru the gym. The water is nice and hot in the hot tub. Lots of different workout equipment. Staff is friendly. There is a machine that helps get rid of excess water from your bathing suit. Only problem you have to bring in your own plastic bag.
Hi Ranuka, We are thrilled to have you as part of the Onelife Fitness family! Thank you for sharing your experience. We look forward to serving you again soon!
Fantastic experience: OneLife has been great with a large selection of weights, machines, and other training areas. Lots of classes and something for everyone. Been a OneLife customer for probably 10 years at this point.
Fantastic experience: Friendly staff, good atmosphere and well maintained.
Thank you so much for your review and for taking the time to share your experience! We work hard at Onelife Fitness to meet expectations like yours and are happy to hear we hit the mark!
Fantastic experience: Great amenities for the price. Gym is always kept clean and staff very friendly !
Paula, we are so happy to hear that the facility and the staff are treating you well!
Negative experience: The “complimentary” training session is like signing up to get pitched by a used car salesman for an hour. Hidden yearly maintenance costs just show up on your bank account w/ no warning. Quality of the gym overall is good, nice equipment and facilities but the customer service is most important to me and so I won’t be re-newing or recommending to A friend.
Hello Yana, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain. We will be sure to talk with the team to make the once a year maintenance fee clear. This is something you sign off on when reviewing your agreement and we try to make it very clear with an emailed copy to you, we have no intentions on a hidden fee. As far as the Smart Start session, this is to sit down and understand your goals as a new member with us, we have your fitness in mind and want to get you on the right track to results whether you purchase personal training or not. We hope your experience improves and you stay with us! Please let us know anything we can do to help you!
Positive experience: Great gym but why are you closing at 6 on Saturday and Sunday? Seems too early
Hi Spencer, so glad you are enjoying the club. Unfortunately, at this time, we do not have enough demand to justify the employees' time and the costs associated with extending the hours. We will, of course, continue to track all requests from members. If we can adjust the hours at some point, we will absolutely let you know! Thank you for your feedback!
Negative experience: Josh..some form of manager made excuses and actually blamed me, the customer, that his staff didn't place notes in properly about my desire to place my account on hold due to Covid. It isnt my fault that Covid has impacted their business. By not telling me correct information, I was charged additional fees in an attempt to follow the process and cancel my account. He then was flip and smart on the phone about the event. It only proves that my purchase if an elliptical and Peleton is better money spent that being part of One Life at Crabapple! Don't join...it isnt worth it
Hello Peggy, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. We tried to look up your account up based on your name through Google but cannot find you in the system. Please reach out to our Regional Director Andrew at [email protected] and he will talk through this with you. Thank you Peggy!
Negative experience: This gym is short on plates for bench press machines. Incline bench press often has no plates available so you have to borrow from other places. Today I wanted to use resistance bands for rotator cuff exercises; after much searching I found them in the group fitness area locked up. When I asked for help getting them unlocked they told me the instructors have the keys and they couldn’t help.
Thank you for sharing your feedback. We apologize on the issues you had with equipment on your last visit. We do have certain bands locked away for classes only so they don't get misplaced on the floor. Our GM, Amber is ordering more bands for the club overall so they are easily accessible for all members. As far as plates, we will be sure to do walk throughs of the club so they are evenly placed in the areas needed. We hope you have a better experience the next time you visit the club. Thank you for being a member with us!
Fantastic experience: BUFF DADDY
Hi Josh, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Negative experience: Be careful. They will tell you they are signing you up month to month but put you in a year contract. I tried to cancel several times. They said I would have to pay a $59 cancellation fee and yet they are still drafting out of my account.
Hello Jojo, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards. We tried to search your last name in our system but we are unable to locate your account. Please reach out to us at (770) 360-9997 and ask for our General Manager, Amber so we can review your account with you.
Positive experience: I like the gym, especially how the powerlifting area is separate from the main floor, but it seems like I’m always trying to find plates and barbell clamps. Not sure if it’s because they don’t have enough or if people constantly misplace them but dang is it frustrating. One of the trainers here, Chase is super awesome and I do look forward to seeing him here, however the management here could use some work. I brought up a piece of broken equipment and was given no response combined with a look of “wtf do you want me to do about this.” Equipment is still broken 2 weeks later as I’m writing this. Tons of teenagers here, but I’m finding that to be a theme of every Onelife these days so it is what it is.
Negative experience: Stayed as long as I could stand it. When this place was owned by Atlanta Fitness it was good. The management here(Amber) and their corporate office just give excuses of why the gum isn't CLEAN? Why the employees are so unfriendly and the equipment is always dirty and no staff out cleaning...or why have sanitizer dispensers that are ALWAYS empty. Then they send out surveys...but never change their course of practice. So me and my girls are leaving and we are sharing with other members better options for fitness in our area...if they so choose
Fantastic experience: Great place to workout! Nice staff and clean equipments!
Hi Maryam, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Best gym in Georgia. Very clean and great equipment.
Hi Michael, Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Positive experience: Just joined at the Crabapple location. The facility has a good selection of machines. The staff was very friendly.
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience.
Negative experience: Billing is a NIGHTMARE. They work with ABC financial. Horrible service.
Fantastic experience: Great staff but they are the only ones wearing masks except for me!
Hi Chris, Thank you for the 5-stars! We are so happy you are back in working out with us! ⭐⭐⭐⭐⭐
Negative experience: The gym was ok. Good trainers and somewhat sanitary conditions. When you try to cancel your membership you get caught in a scam involving a nefarious ABC financial (I'm not kidding that's their name) and you will get the endless runaround while they contineto syphon money from your account. Thinking about joining?, don't. Thinking about quitiing? Do it now before ABC (already been conned) claims another victim.
Hi Paul, we hate to hear that your experience was difficult with ABC Financial. Our General Manager, Amber will be reaching out today to see how we can fix this for you!
Negative experience: Very disappointed in this location I worked out several times and I would say 12 out of 15 people never wiped down there equipment despite signs everywhere saying to do so, also walking around in locker room no shirt and barefoot just nasty, hell it's just sickening i can clearly see we will have an outbreak in there area of not all ready they just dont care. The club has done a great job putting cleaning stations out and signs but doesn't do much good if people just dont care!! Despite all of that your all in my prayers..
Fantastic experience: Jessica & Amber at the front desk are the epitome of great role models. They make you feel welcome and genuinely care. The team they form creates a positive environment! Great range of equipment. Clean and professional. Busy at typical morning and Evening hours.
Fantastic experience: It has the feel of a luxury gym with a more affordable price. Most of the equipment is brand new. Plenty of weights and machines as well as open turf areas. It can get pretty crowded for an hour or too after work but pretty empty after that. Definitely one of my favorite places to workout.
Negative experience: I had my daughter registered to onelife fitness in February 2019 and at registration I specifically asked the manager whether we could cancel our membership any time we want. And he said we definitely can cancel any month we want. Due to our heavy schedule we could not take our daughter to fitness and asked them to stop our membership in March. They asked us to write them an email. We did but they continued to charge our Amex card. Then after a month I asked them again what to do. They said to send them not an email but a letter for cancelation. I did that too but nothing has changed. They continued charging my credit card. I asked Amex to inquire the case and Onelife told them that My daughter needs doctor report so that they can cancel the membership. Ten months passed already but they keep charging me. Please somebody help me to get rid of these people !!! These people our crooks and make sure that you don’t fall into same trap.
Fantastic experience: Great staff, equipment, and entertainment. Work out while watching a movie makes the run/bike fly by.
Fantastic experience: Love this gym.... Harold and Rebecca and everyone here is awesome and helpful.... highly recommend.... Money well spent every month
Fantastic experience: Just had my first class at this club! The energy was awesome. I will definitely be back. Jessica, Hyuk, Josh, and Suki were so welcoming!
Positive experience: I've been a member for a year now, and I like it. I usually go to the one on Hammond, but I'll be staying near Crabapple for a couple of weeks so I'll going to that one for the most part until I leave this part of town. I just lift there, nothing else. There's a space called Functional Fitness (no idea why) that now contains some powerlifting and some (a couple) strong man implements. I've been begging the location at Hammond to get an SSB bar so I can squat when I aggravate a shoulder injury. They haven't yet (still holding out hope), but the one in Crabapple has one. I'm excited about trying it soon. The clientele tends to be split between high school kids and their parents, and retired folks. Of course, that seems to be the demographics of that area. It's not huge - although far from small - as far as gyms go, but they efficiently use their space. There's quite a bit and variety of equipment there. It's you're in the market for a gym, give this place a shot.
Negative experience: Not even worth wasting money in a gym like this. They are not honest with what they are doing, and every since I cancelled my membership they still are taking money. BEWARE OF WHAT THEY ARE DOING.
Fantastic experience: I love this place! Everyone is so nice and the employees really care about the customers. Chase (Clayton) is a fantastic personal trainer. He really cares about how his clients are improving and goes above and beyond with his training. He’s super knowledgeable about fitness and health and knows just what to say so that you understand the movement.
Fantastic experience: Great gym with a wide variety of equipment.
Negative experience: Members and potential members BEWARE! The only thing that will be sufficient enough for the staff to "allow" you to cancel your membership is an alien abduction or death. Since when did simply paying a cancellation fee not suffice if you felt the gym was not a good fit for you. They rope you in, and make it nearly impossible to get out of their clutches. Could explain the reason their clubs are popping up every where...
Negative experience: Attended this gym for six months, nothing special rather small, but it's an ok starter gym.
Negative experience: Small gym, equipment is frequently down and staff is rude.
Fantastic experience: Friendly. Amazing childcare staff. Weights available even when busy. Great classes. Clean
Negative experience: While this gym has a lot of equipment and plenty of activities for adults to take advantage of, it's billing practices are downright shady and remind me of car salesman tactics. If you cancel your membership, you incur all these fees that they do not disclose to you up front. Their billing company ABC Financial is no help as they are just enforcing contract agreements and do not offer any sort of customer service to remedy billing disputes. Ultimately if you cancel you have to pay for another month's worth of gym time plus your fee goes up for going off auto pay. Then they don't even send you a final bill. They send text messages saying there is an issue with your account. One Life can do better than this. They just don't because they want your money...
Fantastic experience: Great facilities and nice staff. Price is very fair for amenities offered.
Negative experience: They will do or say anything to get you hooked onto those monthly payments. Remember gyms make their money off of the people who don't use their product but still pay for it. They charged me a "club enhancement fee" of 40 dollars ONE DAY before my membership ended because I was moving out of state. I have been a member of this club on and off for years and enjoyed my time there, but the people running this place are a bunch of con artists.
Fantastic experience: I have been coming to this gym for six years. I love the staff. I love the facility. I love the fact that they open so early for the Dawn Patrol. It really is the perfect local gym!
Fantastic experience: Great gym!
Fantastic experience: We love this gym! We purchased memberships before the gym was even built and lived through the growing pains of remodeling. The gym is clean, the staff is great and the enhancements are wonderful! We do several group classes as well as work with individual trainers and exercise independently. We have our favorites, but we have enjoyed all the group class instructors as well as trainers. This is a very "family friendly" gym which gives a relaxed feel overall. I saw where others were upset about issues cancelling memberships. Not sure why they have had issues. We adopted two teens, added them, all the kids grew and moved out, some come back for summers, add tanning, drop tanning - the list goes on! We are constantly adding and dropping memberships and features and have never had an issue. You do have to put it in WRITING, which I know some techies can't grasp, but it is seamless then :) Highly recommend this gym!!
Fantastic experience: Great gym. It's always clean, the staff is friendly, and it's never too crowded (even during lunch and after work lets out at 5). The expansion and new organization of the place opened it up a lot and added a lot of potential for exciting new exercises.
Thanks so much for being a member Rob and for the great review!
Fantastic experience: Awesome gym
Thanks so much Tony!
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