Three Rivers Health Hospital

Negative experience: Worst hospital I’ve ever been to, care isn’t there nor is the attentiveness of the nurses there. Go to Bronson, your life is worth a 30 minute drive

Positive experience: I'd like my earrings back please.

Negative experience: Three Rivers hospital is a joke. There's no urgency, if anything they treat you like you're an inconvenience for them.

Negative experience: I visited this hospital for a panic attack that i thought was a possibility heart attack. I received all of the bells and whistles that go with possible heart issues, EKG, blood work ect. The service wasn't bad. Obviously when you come in for a cardiac issue any hospital will rush you to a room. The room was clean, however the blood pressure sleeve smelled like a dead body, my fiance had to use the cleaning wipes in the room to remove the stench, it clearly wasn't cleaned previously. But that is not my reason for the 1 star. This place is highway robbery, the bill after insurance was $1200 and they wouldn't offer to settle, i dont know how hospitals expect people to pay outrageous costs, especially in this economy. My advice to you is, dont visit this place unless you are literally dying. If you can wait to get a normal doctor visit, do that! Emergency hospitals are a complete rip off, they dont have price transparency. And their job is to rack up the price...

Fantastic experience: I received excellent care at Three Rivers Health - from the ER staff to all the nurses, medical staff (phlebotomy, etc) and food services staff too - I was very happy with the quality of care and top notch staff. I was in the hospital for one week and am very thankful for the great care I received. A+++

Negative experience: We came in this hospital multiple times we even talked to the manager about the surgeon that did the surgery on my mom that resulted in her having an infection and her having to be rushed to the er in Kalamazoo , the damage was done in this exact hospital, nothing was done about this issue but instead we have to figure stuff ourselves

Negative experience: My wife came here for a scheduled imaging and we waited for almost an hour. I contacted the front desk and they said the kiosk didn't put her in. They then registered her and said they would be right out to get her. Still waited another 15 minutes. I really thought this place would improve with Beacon, but no, it's worse. We will no longer be using this place. We have filled out many surveys explaining our experiences and complaints but it has never made a difference. If I could give a negative star I would. Whoever is the CEO, they should be fired. Three Rivers needs a good hospital but, if they don't improve, more and more will quit using them and they'll lose so much money it will close. That would be sad and hurt the community. I doubt this review will make a difference but I'm hoping just maybe it might. There are so many bad reviews i can't believe things aren't better.I see the hospital usually responds with can they contact you to discuss it. I say no, if you can't better things by looking at all the bad reviews, a phone call won't help you to understand. Please try and do better for our community! A lifelong resident!

Negative experience: You will be overcharged by there billing dept and be no better off than when u went in, 250$ just to use a kiosk! To start

Negative experience: I brought my 9m old son in to be seen because his breathing started terrifying me. He threw up 5 times on the way to the hospital and wasn’t able to keep anything down. His breathing then started acting up which is what made me bring him here in the first place. We had told the front desk last that he was having difficulty breathing which is when she summoned the nurse Vicki. She didn’t check my son at all to make sure he was okay and breathing better. She then came proceeded to say she’d be with us shortly which turned into us waiting about 40 mins. We waited about 40 mins before we were triaged and Vicki the nurse hardly examined him. We then brought up that we took him to urgent care earlier during the day and they had found nothing and she had a complete attitude about it and said “well that would’ve been nice to know in the first place.” I do NOT reccommend bringing your child here if you have an emergency or any serious concerns with your kiddo. They do not care unfortunately.

Negative experience: I sat there for 45 minutes and that is just waiting to get registered for blood work I left they need more than one person doing registration

Negative experience: Three Rivers Health Hospital is without question the absolute worst hospital in the country for many reasons. Avoid this hospital at all costs.

Negative experience: Came here waiting 3-4 hours just to be told my shoulder is fine and I only have tendinitis after the nurse feels my shoulder and can hear the bone grinding and popping in and out, and then comes to the conclusion that I only need ibuprofen and ice when I cannot raise my arm.

Negative experience: Absolutely the worst hospital around here, they do absolutely NOTHING for you and then expect you to pay thousands of dollars! After you pay the thousands of dollars and they send you a paper saying you have paid in full they’ll try and take more money from you by saying you owe them even more. This place absolutely sucks and are scams, you’re better off going to Bronson or some other hospital. Take my advice and don’t go here.

Negative experience: Waited 2.5 hours to get to the back for a room....get in the room, the nurse says the doctor will be right in.....1.5 hours later my 8 year old says I think they forgot about me, can we go to a doctor that cares.....the only person treating us as people was the security guard. I was in a room and saw everyone coming and going. The room was disgusting as well. Looked like the sheet hadn't been washed in days. Never again! I will drive from Sturgis to Kalamazoo from now on. Hospital is a joke.

Negative experience: AVOID AT ALL COSTS. You won't get treated right. In fact you won't get any treatment at all for the amount of hours you have to wait just to get in back. Even then waiting for the doc at this place is even more time consuming. I went in last night for a massive migraine. Waited 4 hours just to get in back. Finally in back I woke up to a nurse yelling at a patient. Talk about unprofessionalism. And I waited another 2 hours before I had enough. I walked out. Do NOT waste your time at that hospital. Insurance or not, they milk it out. I can't believe how quickly this place has went down hill. They use to be good..... I would recommend dying in your car with dignity before coming to three rivers hospital.

Negative experience: Since Beacon took over service is rotton. Feel sorry for the staff their getting blamed for the changes. You get texts every day just saying Three Rivers then they send a statement ten days later. I don't respond to text that I don't know where they come from. Sham on Beacon Health, so glad I'm not using their doctors.

Negative experience: Took my son for a foot injury check in 1 hr later X-ray went back out to lobby people that checked in just before us got in then other people came in after us went called to go back 4 hours later still not called back got a little excited about this was told to leave son stayed 20 minutes later I called son he said nothing yet I told him we were leaving when he came out he told me there were other people complaining they had been there for over 3 hours left went to Sturgis Hospital ER checked in got in almost right away X Rays Dr checked out have paperwork to sign got crutches and ice packs before we left there were 2 more people came in from TR ER complaining so it just wasn’t us having problems with them Thank You Sturgis ER and TR ER needs to stand back and see what the hell is going on

Negative experience: The experience isn’t over yet… can’t get seen by a Beacon physician, IMED won’t take the insurance, been waiting in the ED waiting room for over 3 hours…it’s not even busy… it’s a Tuesday morning… waiting to be seen and get eye drops for conjunctivitis. SERIOUSLY???

Negative experience: Absolutely the rudest customer service! I would rather pass away then deal with them again!! Needs to be shut down. Smh

Negative experience: Came in to be seen about horrible hip pain I can hardly walk and pregnant. Been waitting for almost 3 hours now. Would of been better off going to the i-med. Would not recommend coming here if wanting to get seen for anything

Negative experience: To put it nicely, the receptionist at the front desk is a massive condescending prick. She didn’t help anyone that needed the assistance, when we tried to go see my brother, she refused to believe we came in with him at all. (This happened twice.) It took about four hours just for them to say my brother was dehydrated and didn’t take the time to explain anything. (He had lost multiple pints of blood) I deeply recommend avoiding this place as they do nothing to take care of their issues.

Negative experience: The hospital wanted the money up front for a service, and we paid. Then The insurance negotiated the price down. The insurance then sent us a bill for another 1900 dollars, which we had already paid 2196. The insurance had negotiated the price so we would only have to pay 524. The hospital overcharged us 1672.63, and I have been waiting for reimbursement for 6 months. They have gave me and my insurance the run around. This is so frustrating and very unprofessional. We were responsible, and respectful to do our part, you have not been. I would never recommend this hospital.

Negative experience: The simple fact that every single white receptionist has been racist to me because I am black and had a child with a white woman. I have been disrespected by the staff in front of my newborn child and my soon to be wife. For anyone who has a child or plans to birth one do not come to this horrible racist and disrespectful hospital where they treat fathers like criminals and force you to be away while CPS tried to convince her to leave me. I am currently sitting in the waiting room as I write this review on this horrible place. HUGE UPDATE EDIT: Been dealing with CPS ever since the hospital lied about domestic violence claims and have been actively trying to make me move out of my own house that I pay bills for. And due to these lies by this hospital and it's staff they also continue to slander me by name whenever I've walked in and tried to make an appointment if anyone knows how to start a lawsuit and what lawyers to talk to please leave a comment on this review. And to anyone thinking that this hospital is worth anything try the hospital in Sturgis instead. Thank you. #DEFUNDThreeRiversHospital

Negative experience: I always think this will be a better hospital to go to but they prove me wrong once again and this time I am sharing about my experience. I just became pregnant again and have not scheduled an appointment with an obgyn yet. I have not been able to keep anything down for 2-3 days now. I came here seeking help for my nausea. I waited literally 3 hours in the waiting room, several people who came after me got to go back before me. I finally get to go back. Why do they need my pee, I have no clue,? The doctor talks to me for a minute and I can hardly understand what he said. A nurse comes in, or I think it's a nurse she was not in nurse clothes. Tells me to put this little pill under my tongue then the nauseous will go away. I CANNOT KEEP ANYTHING DOWN. She leaves the room and I puke because it's freaking nasty. Nobody comes to my room after 30 minutes so I walked out. Like thank you for wasting 4 hours of my time to not even help me. Never again.

Fantastic experience: The staff at Three Rivers Health were fantastic. From the reception to all the people who were involved with my procedure were completely friendly and professional. I feel very confident in their care

Negative experience: NO ULTRASOUNDS AVAILABLE of any kind on the weekends! My on-call doctor advised I go to the ER to be seen. They did nothing for me because they can't do ultrasounds on the weekends. Told me I would have to go to another hospital to get one. I will still be charged and have to pay my full ER copay. I can't afford to just go to another hospital to get care now. This should be clearly posted in the lobby!! The first nurse I had was very kind and they got me back immediately, though I did hear that it had been horridly busy just before I got there and some people were waiting 8+ hours to be seen. My first impression of the doctor was that he just didn't want to be there. I understand healthcare is hard and it was the end of the shift but every patient deserves care. I am understanding if you sound tired, not if you sound completely disinterested in me being there.

Negative experience: If I could give negative stars I would. Do not waste your time with this ER. I brought my Dad in with acute back/kidney pain and he has a preexisting condition that he almost died from 3 months ago. Aside from vitals in triage, we were there for 3 hrs for zero treatment. The nurses then advised me there is an 8 hr wait at Bronson, where they took their own family member instead of TR ER. Lol. Unless you want to wait over 3 hrs for a band-aid...don't waste your time, go anywhere else.

Fantastic experience: Incredible people.

Fantastic experience: I recently gave birth to my daughter here. My labor was insanely fast(2 hrs from water breaking to delivery), and the nurses and midwife did everything they could to make sure we it went smoothly. After delivery, they took countless measures to make sure my preemie was okay, and were in constant contact with Bronson NICU incase she needed to be transferred. Not only did they care about my babies health, they also cared about my mental health. My baby was in the hospital for 5 days, and I was exhausted and terrified about what was going to happen with her. The nurses stepped in after I was discharged and told me to get some time outside of the hospital to breathe, eat dinner, and they would take care of my baby for me while I was out. It was the break I needed to pull myself together before taking my baby home the following afternoon. My experience with Three Rivers Hospital and the staff has created a drive in me to begin obtaining a degree in nursing. I want to be able to give other people the same experience and comfort that my nurses gave me. Aimee, Janie, Jacie, Nikki, Jenni, Ashley, Marcie, and so many others, you have left a lasting impression on me and I hope Beacon realized what an amazing asset you all are to the Labor and Delivery department.

Positive experience: Gone downhill since beacon took over, last 2 times we have had to go the room hasn't been clean which is gross and the staff is not friendly in general, the x ray tech was great though

Negative experience: Horrible wait time and most staff don’t appear to care about the patients. If I could give a negative star rating , I would! Today, the triage nurse, Holly, was disrespectful and condescending. I wish we had just driven up to Bronson in Kalamazoo. They are so much better and at least to act like they care.

Negative experience: I had severe pain and after hours of waiting and throwing up all they did was give me an IV and anti nausea medicine which didn't help, they also gave me a flat pillow and thin blanket for comfort after I said i was freezing! After I told them the medicine didn't work we were basically kicked out saying I was lying I want to give this place negative stars! On another visit I got my blood drawn and they left a huge bruise which never happenes to me

Negative experience: Intensely painful back pain that’s lasted years, and lots of blood in urine since my mom was a child. They used a stethoscope, no tests, asked her some questions, said she slept wrong, and sent her off. Even the local doctor was appalled at how little they cared. I’ve heard of awful healthcare, but this is atrocious and pitiful and in its own category of disgusting.

Negative experience: I'd rather die at home than in a waiting room

Negative experience: Would totally give -5 if possible. Place is very disgusting I have pictures of how dirty it is. There was blood all over the counters and floors in the room the put us in as well as finger nails and just disgusting.

Negative experience: I wasn't given my own prescription medication, which was labeled. I saw a Dr. Only 2 times my stay there. My RN kept trying to talk with the Dr., She wouldn't resond..

Negative experience: they lived up to their reviews thought id give them a second chance big mistake wont give them a third Hospital is absolutely disgusting dirty filthy

Negative experience: If I could give this place a negative star review I would. I highly advise anyone considering giving birth at this facility to reconsider. Mine and my baby’s life were put at serious risk when I delivered here recently. Not to mention I had staff lie to my face about things that took place while I was in their care. I made it out alive but I’m concerned that the next woman may not be so lucky. Not to mention we were made aware of multiple women suffering the same things I did by random members of staff. And if you do decide to give birth here, please do it with extreme caution.

Negative experience: Absolutely trash! My wife brought my 1 yr old son in weeks ago needing stitches and had to wait 4 hours to go back! She just went again for severe chest pain and got there at 7:30 and didn't go back until 11. What kind of hospital is this? What a joke!

Negative experience: My stepdaughter was fighting for her life and the ER nurse Monica treated her like a junkie. And the time Monica was gossiping with everyone about my daughter in the hallway. I would rather die than go back to that ER.

Negative experience: I wouldn’t give any stars if possible. This has got to be the worst hospital I’ve ever come across in 50 years. My husband was in the ER waiting on a bed to be admitted. He was there from 12 noon until he called me to get him the next morning. In 17 hours nobody came to ask him if he wanted anything to drink or eat… not even a drink of water. He was there last month. Same thing happened to my son earlier this month. Is this how a hospital treats human beings? But charge a whole lot of money for some IV fluids. The worst and I wouldn’t even take my dog there now. We now go to Borgess in Dowagiac. Much better treatment and care. They need to just shut down Three Rivers Hospital… over the years it has just gotten worse and worse.

Negative experience: Wasted sooo many hours there. If you can go to Bronson in Kalamazoo!! 7-8 hours spent there just to be given water through IV and some pain meds and one scan. They also think everyone is made out of money and want to charge you ridiculous amount for things!

Fantastic experience: Have always been happy with the drs, nurses, all the staff. Have always had excellent care.

Negative experience: Biggest waste of taxpayer money they don't care about anyone and they are all there for a paycheck that's it

Positive experience: The staff was wonderful.

Negative experience: Never got a room I wouldn't take a dog of mine here. Went here because I didn't like soft cast, wanted hard cast. Not very nice staff... will never go back ever. My name is Mistie Burton.

Fantastic experience: Everyone is so nice and helpful!! I felt very comfortable with all the staff. They really are great caring people!!!!

Negative experience: I waited NUMEROUS hours, but not only did I wait for 6+ hours, some poor lady who got dropped off by the AMBULANCE waited longer than I have, she had to get picked up to leave to and go to another hospital because no one would help her, but they were super quick to help her leave the place. Never come here unless you like to wait forever for an emergency or a potential emergency, they don’t care either way. You’ll see the doctors all over the place drinking or getting coffee though, because that’s more important.

Negative experience: Do not go to this place

Fantastic experience: My daughter had surgery here today with Dr. Raedy, who was amazing as usual! All of the staff were friendly, and had great bedside manner, they even had a stuffed animal waiting for her when we first arrived. I wouldn't hesitate to make the hour drive again if either of my girls needed something done in the future.

Negative experience: The phone service is absolutely the worst I’ve ever had to deal with

Positive experience: Got right in. Tests took a bit longer than expected. But everyone was nice and engaging.

Fantastic experience: Went to Emergency for finger laceration that would not stop bleeding. Cannot say enough about the exemplary manner in which I was treated from start to finish. Registration, intake, and medical treatment were all handled professionally, courteously, and expeditiously. Far superior to prior experiences with other area emergency rooms. Thank you for your excellent care.

Fantastic experience: Had sinus surgery. Staff was very thorough, friendly, and caring. My Doc was awesome as usual! Thank you Doctor Ready!

Negative experience: I would give zero if I could. Five years ago, I started having severe, sharp stomach pains and then got sick with bright red blood. 911 was called and I was taken to this emergency room and then asked if I could walk to the front desk to register. While I was standing there swaying back and forth and gripping the counter, the very nice woman at the registration desk had the EMT bring a wheelchair because she could tell I wasn’t doing well. While I was registering, a nurse came out and interrupted the woman and they began whispering to each other. I wasn’t born yesterday. After awhile the woman at the desk resumed the registration process and then hesitantly said to me, “They’ll get you back as soon as they can” and the EMT pushed me to the waiting area. My sister, who is my next of kin, arrived while we were waiting with my nephew who was three at the time. When the nurse called me back, (almost two hours later) my sister couldn’t push my wheelchair because she had to look after my nephew, but the nurse (seeing all of this), didn’t offer to help so I pushed my own. The wheelchair wouldn’t fit through the door of the triage room so I had to stand up and walk to the chair inside. Bad idea when you’re bleeding internally. As she was standing there rapid firing questions at me, I felt the room start to spin. The next thing I know there are people yelling my name at me and I’m on the floor of the triage room, I had fainted and hit my head on the way down. Because of this, they put me in a collar and had to do a CT scan on my head. I didn’t get home until 6:00 AM the next morning (all of this had occurred around 8:00 PM the night before, for reference point). In every fairness I can muster, the doctor and subsequent nurses beyond the triage nurse were absolutely fabulous. I has really good follow up care in the days following but was so shaken by my experience, I tried to file a complaint with the hospital. I was contacted by some man who spoke over me the whole “conversation” and passively suggested I was lying in more words. He told me he would follow up and never did. I don’t think any action was ever taken. It doesn’t matter so much now, five years on, but I do think it’s important to at least try and spare people from situations like mine if I can manage. I no longer live in the area, and I’m incredibly thankful for that.

Fantastic experience: Just had the best Doc ever in the ER. Had a migraine for two days, he was so understanding and compassionate. Would give him and staff 10 stars if I could today.

Negative experience: We have been here for hours. How can this be considered a hospital? Let ALONE claim to have an "emergency" department?!!! Thank Goodness the bleeding stopped before we got here. This is ridiculous. I will say the staff themselves have been amazing. But the lack of staff shows and is very unfair to the patients.

Negative experience: My father had a blood clot and was there Tuesday. They also didn't notify us of the spot on his lung. They wouldn't admit him, I guess they're lazy. His swelling won't go down and he's going back today. They better do something about it and admit him or I'm calling up a lot of organizations. Heparin added to eloquis? I am not a doctor. A catheter too? Short staffed and lazy.

Negative experience: This is ER is sad. Came in with chest pain Stat in a room over 20 minutes without one person coming into the room....

Negative experience: Worst care I have ever received. The nurse, A. West, was a know it all and the PA, M. Watson, was a joke. Never ask medical history, doped me up, sat me in a wheelchair, and left me in the lobby (in a nightshirt & blanket) for 40 minutes for my family to pick up. Clothes and shoes hanging in a bag on the back of the chair. I could not move again once my family arrived so I had to be given more meds. Also, not taken to the bathroom despite my telling the nurse I had not been for 12 hours upon arrival. Amazing that after my family arrived I was taken to the BR, though! Also, the demeanor of the nurse and PA changed when the family was present. Sent home unable to care for myself. Then they supplied inaccurate and incomplete documentation to my insurance company. Some were due to NOT doing their job and some were complete fabrications. Apparently, the supervisors condone this behavior. Go anywhere but here!

Negative experience: Notice: Danger standard - deceptive business practices.

Positive experience: Very slow, person at front desk seemed confused.

Negative experience: The only thing consistent about this place is the steady decline in patient care. Put in a room waited over 2 hours for the doctor to be smugly told that he can do nothing to help my wife. They do not care about thier patients. The only thing timely was registration making sure they had our current insurance that they could bill. I'd like to know the cost of sitting in a room for 2 hours listening to the staff gossip. If a bill is sent to our insurance company I will dispute it. I feel like I should send them a bill for our time. It's really sad because our town deserves a hospital that cares about the patients in our community.

Negative experience: Awful place. Zero communication. Rude attendants. Zero urgency. Won’t tell us if we should go somewhere else.. Same people have been in the waiting room for hours.

Negative experience: It's so many negative things about the service here. Let me try to say something positive like it's a pretty waiting room I've had the opportunity to examine for 4 hours before reminding them that I'm still waiting because they lost my paper they didn't even know I was still here Now waiting in the room for 2 more hrs. Not to mention I was treated but never examined This is so sad I feel like I'm back in Illinois hospital with thousands of other patients. When in reality it's only about maybe 50 of us. Change is needed !

Negative experience: DO NOT RECOMMEND RN, Carol. Pt had emergency surgery for appendix and didn’t even come in to check and was very stubborn on giving pain medication right away. Forceful on getting pt out after 4 hours of surgery, without any dose of pain meds. Pt was out of surgery @12:45pm and pt did not receive first dose of pain meds till 6:30pm. Nurse made assumption of PT vaping in the room when pt was so much in pain she couldn’t even drink water. When nurse hadn’t even been in to check up on her PT for over 3 1/2 hours. Makes family and PT uncomfortable for RN to assume something like that and find it HIGHLY disrespectful considering the nurse is supposed to CARE and respect their PT’s. Nurse was extremely rude and disdainful, towards family and patient. I offered the walker to my sister and nurse was snobby and said “How old are you?” to her pt, truthfully it doesn’t matter how “old” someone is, if they are having a hard time walking, that’s what the equipment is there for. When I went into the room, the information board on the wall wasn’t even filled out. Had no idea what the nurses name was until I had to ask for it. Anytime she would come into the room, she never explained what she was doing she just started doing things. I worked in healthcare so I know all about how you’re supposed to have common courtesy, dignity, respect, care, and you’re supposed to introduce who you are and what you are doing. Rn Carol had none of that until I asked what her name was then she started trying to be “nice”.

Negative experience: I gave a star cause there was no place that showed minus stars. The x-ray tech Karen, lives by the name and should be fired for the way she handled my child for an xray.

Fantastic experience: I was at Three Rivers Hospital for 10 days. Bronson & Borgess were full. I am so glad that happened. I was in intensive care for 6 days. (Kim & Nick) saved my life. Right place, right time, right medical team.

Negative experience: Went to Er the other night with bad fever and chills with out of this world headache. Was told they had a 2 hr wait so I waited but after still sitting 4 hrs later I said forget it and had my ride take me elsewhere. I understand completely about the priority of being seen but there was hardly anyone there to justify a 2 HR wait not to mention 4hrs. Will never go there again !

Negative experience: I’d give them 0 stars if I could. My mom just has a possible broken wrist and we’ve been here since about 7pm and it is now 9pm. They came and took X-rays almost 45 minutes ago if not longer. My mom asked for a sprite about 15-20 minutes ago and still freaking nothing.

Negative experience: I waited for over 2 hrs for no care they had no bed but if I would have went in there by ambulance q Guarantee I would have been seen I only went there cause it was closer to home but never again

Negative experience: You are better off dead than coming to this hospital. Phuk Beacon Health.

Negative experience: They are not allwas nice they make ppl feel like they only here for pain pills and juge ppl on it making the patience feel uncomfortable and then they miss diagnosed you making everything alot wers if it a diyer need and u abel to go to different hospital I would recommend it highly or tack your chances at getting Mercer Yours turley me

Fantastic experience: This is the second time I’ve been at TRH, and I can honestly say I’ve never had a better experience in a hospital than when I’ve been here. Both times were for scheduled surgeries with Dr. Michael Maskill. I’ve never had a doctor/surgeon with better bedside manners who not only makes me feel like he cares about me, but has confidence without exuding arrogance. And then there’s the nursing/surgical staff. Even my boyfriend commented on how friendly and approachable they all were compared to other places he’s been (and he’s had LOT of hospital experiences). I would be glad to come here anytime, but also hoping this is my last foot surgery.

Negative experience: I agree with everybody here the people that work here are rude and dont care about the patient. From receptionist to nurse to doctors they dont even care about you. They are so entitled and they act like they were the owner of the hospital especially the old front receptionist lady last 9-21-22. She is one of the WORST employee. If I can give them 0 I will and i will never recommend this place.

Negative experience: Very dirty an nasty place. Very disappointed with the staff and the facility in general. This place needs torn down and something useful put in it's spot. Because this place is far from that. This place is a scam. DO NOT TAKE YOUR CHILDREN OR YOURSELF THERE. there's better care and cleaner hospitals but not in three rivers.

Negative experience: We got here around 2pm for my husband's leg/foot injury and sat in the waiting room for an hour. Got called into the ER and the doctor came in and asked about what was going on. Registration came in and those are the only ones who have been in the whole 3.5 hours that we have been in the ER except for the lady who done his x-rays. We do not recommend anyone to go to this place for treatment!!!! And to be honest I wouldn't even give them 1 star!!! I only did because I had to!!!

Negative experience: Well took my daughter in for throwing up and contractions and was sitting in er waiting on Covid test to get bit by a bedbug in the chair so I had my sister bring me new clothes to wear while I’m in the labor and delivery with my daughter

Negative experience: I knew I should of went somewhere else when I was in the lobby sitting next to some one bleeding all over the place then got thrown into a dirty room if you even want to call it that and have been here for an hour and a half and still have not been seen yet I bet I’ll still be charged a couple hundred for this visit disgusting fyi the mask and used monitoring sticker on bed are not mine

Negative experience: Worst service ever been sitting here for 4 hours this is ridiculous

Negative experience: Absolute joke. Get hung up on three times in a row while trying to make an appointment. People answering phones don't care about helping.

Negative experience: I agree with another review that if I could give them a zero I would. If you want to be treated like a Human Being with compassion and respect, I highly recommend avoiding this Hospital if it is at all possible. The lack of communication between the “caregivers “ and family members is appalling! I feel so sad that my Mother had to spend time there.

Fantastic experience: The attitudes needs work but overall I would say 8 out of 10

Negative experience: This hospital would not help a gentleman that had a nail stuck in his arm. Even if he did not have an interpreter with him he did have someone on the phone to interpret for him....this is really sad and very bad service

Negative experience: I was there for almost 30 hours wasn't even offered a toothbrush or slip resistant socks. There was urine on the bathroom floor. My doctor and one nurse were the only reason they got one star.

Negative experience: I would give zero stars if I could. The billing here is an ABSOLUTE joke. I paid a bill a month back in the amount of 500$ and a week ago they called me and asked if I needed financial assistance? I said no I paid that bill and thank god I saved my confirmation email. They said we have no proof you paid. I was furious. It was taken out of my bank and everything including the confirmation payment email. A couple days later they called back to say they “accidentally” put it in someone else’s account… seriously. So just a couple days ago I got ANOTHER notification I had another bill due from back in October which I had already paid and it’s been ran through insurance. So why are they going back and rebilling….. I called Blue Cross and they said they have no proof of that bill and do not know where that is coming from… so once again they are messing up billing. I spoke to Ashley from orthopedic billing who was extremely rude. I will not be using TR health / Beacon services anymore. What a shame. Beware of the billing department!!!

Negative experience: They just need to shut This money hungry place down. No wonder why they have so many law suits against them.

Negative experience: One is for billing. I'm getting last year bills ftom January March that where paid and they are rebilling me. Some amounts are the same some are different. When they switch names looks like they screwed up their billing department.

Positive experience: It's a very nice, well equipped hospital with a medical staff that is very good.

Negative experience: Place put in my incubator tube wrong about killed me thanks for that did a pelvic xray for no reason unless one of your emt responders dropped me

Fantastic experience: I delivered my baby here and can't say enough good things about their labor and delivery department and staff. I had a difficult labor, and I am so glad I was at this hospital. The ladies in L&D are my family's heroes. Forever grateful to them.

Negative experience: I honestly never had an issue with this hospital up until recently when they decided to take my insurance cards but not run them. I went through hell these past 2 years trying to get my funds together after losing both my mother and brother and during Covid and now these greedy people decide to sue me over unpaid hospital bills because THEY didnt run my insurance through the system. They didn't even treat me while I was there. They did the bare minimum while I waited forever in a room for a doctor. Please do not take your loved ones here. Find a better hospital

Negative experience: Expect 2 hour wait times and to be there for 5 hours minimum. EDIT 7-16-23

Fantastic experience: Great people! All very professional but friendly at the same time. I have been there several times and have always had a good experience.

Fantastic experience: Helpful, competent, friendly. We have used this hospital for emergencies, surgeries and two births and always had good experiences.

Negative experience: People in emergency room especially triage nurse are extremely rude and judgmental seriously regent coming here I see why this place has the reputation it has!!!

Positive experience: I recently deleted my overall negative review because other than my first ultrasound there, my most recent visits have been generally positive. I will probably update my review again after I have my baby. They should do reviews by department or something.

Negative experience: Worst service ever. Misdiagnosed and was given antibiotics FOR NO REASON.. PCP said so after looking at CT scans.. still have no idea what’s going on..

Fantastic experience: I had surgery this morning. All of the caregivers and staff were excellent! Friendly, caring, concerned, attentive, and they know their stuff. I have absolutely nothing negative to say about them. The facility was very clean and organized. I would not hesitate to seek care at this hospital again. A+.

Negative experience: Worst hospital experience I've ever had. I went to the er after I fell on my post op leg 3 weeks after surgery. The doctor(s) (I went twice) are the most incompetent, rude and lazy doctors that I have ever seen! I thought I really hurt my leg after the fall (I'm ok) but the doctor never took me serious and rolled his eyes often. I had to get an xray so they had to cut off my cast, the nurse knicked my skin more then once! I am absolutely never going here again, and I highly recommend no one seeks treatment here! If I could give no stars I would.