Club Metro USA

Fantastic experience: The gym has changed a lot, for the better. Now you can enjoy a better atmosphere and it has been completely remodeled, there are also new equipment and the people at the front desk are friendlier. I hope they continue like this!

Negative experience: The facilities are in poor condition, the mats are torn, and the balls are deflated.

Fantastic experience: Amazing facility. Love the sauna!!

Fantastic experience: Great staff, have been at this gym for 3 months and I can only say that is a good place they brought new machines. The smoothies are great.

Fantastic experience: One of the best GYMS I have been to, employees are very friendly, good service in general.

Fantastic experience: Good atmosphere, I made good friends, excellent service ❤️

Negative experience: Elizabeth NJ Metro Club is a mess. They don't give you a copy of the contract and then you find out that you have to pay not only the monthly fee of $33.00, but also the maintenance of the gym which is $49.00 plus taxes, maintenance that is not seen, because it is a gym where most of the time the machines are out of service. The seats of the machines are worn and broken. It is a dirty place and if you want to leave, they charge you even more. There is no manager to talk to, only a girl or a boy who sometimes has no idea about anything serves you. And if you call the phone number, they never answer. I’m out! !! Don’t waste your money and time there. PDA: There are better gyms than this one and the same monthly price and no surprises. Bigger, cleaner, with good machines, with a pool and saunas.

Negative experience: this gym okay but the customer service is ass . You can call them 1000 times and they never answer, the manager never answer the phones and do mistakes in your membership so they charge you more. I tried to cancel it and they wouldnt let me till i pay 3x

Fantastic experience: They changed their color and new machines.

Fantastic experience: great service!!! good people

Negative experience: Terrible experience lived in this gym in all aspects

Fantastic experience: Laura's customer service. It's excellent.

Fantastic experience: Been here 7 years and never had a problem staffing as always been great and made good friends recommend

Negative experience: This has to be the nastiest, most disgusting and embarrassing place in the history of all gyms. If you want to achieve a goal, forget about it, the equipment is 90% broken. The mats are nasty and smell like burnt flesh. The trash bins have their mouths open, so everytime you walk by you will be slapped with the nastiest smell around that area. The lockers 90% are broken. The steam room stinks because of old wood mixed with sweat. The showers never work. The floor is so dirty, you’d rather walk in a garbage factory and feel more clean. The staff are mostly very friendly but some are so miserable, no smile, no welcome, nothing. This place needs new management and a new look because the location is amazing, it’s just the inside that really matters.

Negative experience: I went to cancel a subscription almost a month ago and the guy told me that I had to do it before 5pm to cancel it. A payment was made for another month that I didn’t use for personal reasons, and now I’m going to cancel it and I have to pay ANOTHER month because why does it have to be a month in advance? Last month they charged me extra supposedly for maintenance when they never notified me, terrible.

Negative experience: Bad facilities, bad service, they put a thousand obstacles to cancel, not recommendable

Negative experience: Didn’t honor my “new visitor” day pass, which is fine. But this gym is dirty, dust everywhere. Won’t be back

Negative experience: Please convey message: 'guest passes are not honored here'

Fantastic experience: It's a great place, good service, they have good machines and dumbbells, sauna. In this gym you achieve your goals

Fantastic experience: the best gym in the area if you are looking for one with a good atmosphere and good machines club metro is your best option.

Fantastic experience: Dumbbells over 100lbs! This is NOT a Planet fitness, you get the real deal here!

Negative experience: One of the dirtiest, unkept places I have ever been to. I had to comeback to cancel my membership cause they wouldn’t do it on a Saturday or Sunday. This place gets no new equipment, and it is never cleaned. If you want to go to this gym you are wasting your time. I have never seen the staff clean this gym and the same equipment has been there since this gym opened. Very bad experience and the last time I will ever go here.

Negative experience: Terrible service; I went to cancel my son's membership and couldn't because it was the 15th and it had to be within the first 10 days. They put up a thousand obstacles. When I finally managed to make the cancellation, the lady told me that I had to pay for the month in advance and that the cancellation was final. So I'm paying in advance and cannot get a refund. You pay for maintenance and all they do is sweep.

Negative experience: Several times I have called to cancel the membership because I am quite dissatisfied, and they have given me a thousand excuses. They charge me more money whenever they feel like it. Tonight, I went to ask about the cancellation, and the most despotic person they could have at the reception gave me information very reluctantly. I hadn't finished speaking when she told me to have a good night, as if we don’t deserve respect as people. Besides that, I don’t want to cancel; I have to give them one more month for the policy. It is truly a lack of respect!! They are extremely disrespectful and rude!!

Fantastic experience: Great atmosphere, cleanliness, and awesome staff…

Negative experience: I'd leave 0 stars or negative 10 stars if I could. This gym has rude staff. They litterly will stop you mid workout to tell you to rerack your weight, which I already do. The owner booted me because I was unhappy. Well guess what, she was right. I was unhappy because of the lack of safety on equipment. In the picture you see below you will see the floor under the squat rack that is a big tripping hazard. Just imagine you have the bar on your back and step back. You trip on this soft tile and you can potentially die. Oh and the staff does not speak any English.

Negative experience: The lady that works in the front desk is extremely disrespectful. Comes to me in the middle of my workout and tells me I never re rack my weights which is not true (I used to work in a gym, I always re rack my weights) she's very rude when I ask for a protein shake, she tells me she doesn't want to make one and that I should ask 45min before the gym closes. I have so much patience but this girl continues to harass me. One time she didn't want me to scan my card told me to wait and pretends to do something else while I wait. Horrible.

Fantastic experience: Excellent the environment and facilities

Negative experience: This gym is unorganized. The weights are not placed back to it's proper place. Not enough staff to assist with cleaning and restacking of weights left on the floor and not in the proper place. Lastly, they will NOT let you out of the membership unless you physically go and cancel in person.

Negative experience: Everything about this gym is horrible races dirty and employees don't speak English save your self and run away from this gym. Also Joslin the manager is trash.the way she speak is horrible over the phone and she never in office

Negative experience: Beware of this place, as I see that several people have had issues. I was looking for a personal trainer, and a man named Ronald (from Uruguay) appeared and offered a plan to pay for the year. However, he left for his country and blocked all the people who bought his plan, which supposedly is called 'beast mode', and the gym only says they don’t work with him. But he continues using that name to scam people. Be careful, don't fall for that.

Negative experience: It's hard to breathe here needs more air all door and windows are foggy due to humidity

Negative experience: In this gym, there works a personal trainer named Ronald, who is from Uruguay. The point is that my cousin and I went for one of his packages where we paid $1800; $900 each, where he promised 'nutrition' 'personalized classes', but from the beginning, he was unprofessional. Sometimes he didn't show up for classes and didn't provide any justification. He gave us a diet he found on the internet, supposedly personalized. We paid in November and only trained in December because he supposedly went to his country on vacation and hasn't returned yet. The gym says that we should have checked who we were paying properly, but how? He's part of the gym, and the gym doesn't take responsibility. The gym manager should see who works there because I know this has happened to more than just me; there are many other people and a lot more money involved. If they know they had issues with him before, they shouldn't hire people like that. Because now I know there have been complaints about him since last year, and well, we trusted and paid because we thought he was with a recognized gym. What a disappointment, and now no one takes responsibility, and he just disappeared with the money of many girls. He blocked me on Instagram and WhatsApp.

Negative experience: They provide a terrible service, making people fill out forms to attach debts to those who decide not to return because of the ugly facilities they have.

Negative experience: The worst thing about Club Metro USA is the service; they have the worst receptionist I have dealt with, rude people that make the service terrible, especially an older woman. I do not recommend it at all.

Negative experience: There are not enough machines

Negative experience: They charged me 82 dollars to cancel membership, I don't even go their I just wasted my money in there. You have to notice them 30 days before cancelation otherwise they charge you mantinance plus the month.

Negative experience: This gym is garbage... Have not been here in almost a year and find out money has been taken out of my account this whole time.. Garbage, no a/c, and pretty much almost every machine is down.

Negative experience: The worst place since you sign your membership is signing a sentence of at least 3 mandatory months of paying the annual maintenance fee and to leave, they don’t let you go. You have to cancel the contract because if you just leave, they keep charging you. But when you want to cancel, they put obstacles and charge you a month in advance to cancel the membership. The manager, a blonde girl, is the most hateful and rude person that can exist; she has no idea what customer service is. The other lady who works there is also unhelpful. The only one who is somewhat polite and respectful is a young man who attends there occasionally. The worst experience. There are much better-equipped places at lower costs and without so many mandatory commitments. A few months ago, they raised the price, and none of the members were notified; it just went up. I realized at the moment I was about to pay when one pays in cash because people who pay with a card don't find out.

Negative experience: In my experience, this place is not good, it's money and money, and when you want to leave, they add a lot of extra things.

Negative experience: Worst gym to join please dont join this gym. They only want money with no service.

Negative experience: DO NOT JOIN THIS GYM. period. worst gym and customer service.

Negative experience: The gym itself is okay. I went when I knew there weren’t going to be an abundance of people so it was never crowded but with the limited space I can imagine that could be an issue during peak hours. The gym, in a vacuum, could get 3 stars. My issues start with signing up. They didn’t honor the trial pass from the website, that’s fine I guess. I’ve been there before so I was okay with that. I asked about a friend pass. I was told by the employee that the up charged pass allowed me to bring a a friend. I even brought a friend with me on more than one occasion. Then the third time I was told that they don’t honor a friend pass. I didn’t record her telling me I could bring a friend and I didn’t actually see the contact I signed. Lesson learned and was implemented well later on. So now I’ve been lied to and I try to cancel. Canceling was a nightmare. The manager was never in when I tried to cancel, the employees apparently don’t have access to the systems, they all of a sudden can’t really understand English. Just making it difficult. I disconnected them from my card and ABC financial tried to send me to collections. Enough was enough. I read thoroughly through my contract for the right way to cancel. I went in and recorded a video of the final, in person, conversation. They tried to lie again. I was within the notice period, they tried used a different contracts notice period. I gave them the cancellation letter, the employee didn’t want to accept it. She apparently could put me in the system but couldn’t take me out. Apparently I could pay the month off and be out of the system but if I didn’t pay she didn’t have access. I was told to wait until the manager was in which was outside of the notice period. I then went to ABC financial directly and let them know I have video evidence of all of this. When I called the gym again they easily canceled my membership over the phone. They got $100-$200 out of me but I’m just glad to be free. Retro fitness also uses ABC financial and canceling with them had none of the extra nonsense. This gym in particular did this nonsense of their own desire. I won’t tell you to not go there but I highly recommend against it. I still have the video evidence and if another lawsuit were to happen I will swiftly deliver.

Fantastic experience: Great atmosphere.

Negative experience: Very expensive and dirty not worth the money

Negative experience: I think it's a scam and a lack of seriousness from the people answering the phone, especially the supposed manager who is someone lacking education and customer service knowledge. I am not living in NJ and I request the cancellation of the membership since I cannot use the service, and the only solution is for me to travel to NJ and cancel it in person. Those girls have no idea where they stand. In this country, you cannot force anyone to accept poor service, let alone force people to go all the way to NJ. All procedures in this country are online, and I don't know what tricks they intend to use to hold people back and force them to pay for bad service.

Negative experience: The place is dirty and bad maintained. Yet they charge $49 every year for a maintenance fee. I tried to canceled my membership with them. Every 13th they take the money, I came the 14th of may to cancel. I agreed to pay for this month for the short notice, yet they charged me another $26 ??? The lady said they don’t count the day of, and even so, counting from the 15 of may to the 13 is 30 days of notice. These people don’t care about their gym and they try to scam you. Their solution was to come back Monday when the manager is in the facility. I live 30 mins from the gym and I’ve had to come back for this issue 3 times already. Disgraceful. To cancel my membership I had to take $100 out of my pocket.

Negative experience: The “manager” Jocelyn said that they do not honor the Free Complimentary Gym Pass. Mind you, it was my first time ever attending the gym. Why even have the option to get a free pass, if it’s not honored!? She told me I had to pay $10 in order to enter. She was rude and nasty. The “manager” was not knowledgeable of anyone above her that I can contact about this situation. I do not recommend any one going to this gym. NOT WELCOMING at all to new customers.

Fantastic experience: Despite the negative comments, I think it's a good place and a lot of people go there, whether they agree or not. The only thing I don't think is good are the hours; they should be longer... I see the cleanliness is much better now than before, and most of the personal trainers are very professional. They have now renewed the spaces, it would be excellent if they did the same with some of the equipment...

Negative experience: THE WORST. RATS ACTIVATE YOUR ACCOUNTS TO CONTINUE CHARGING. THEY DON'T CALL YOU OR ASK FOR YOUR AUTHORIZATION, THEY GIVE NO NOTICE. THE MANAGER DOES NOT SOLVE YOUR COMPLAINTS, SHE DOESN'T CARE ABOUT THE GYM'S IMAGE... THE WORST IN THE AREA...!!!!! OLD MACHINES, LITTLE SPACE, FEW HYGIENE MEASURES.

Negative experience: Its a poor gym only trying to grab money as much as they can. I had the membership, when I signed up no one explained their rule if charging maintenance fees as soo. as you sign up and you can not opt out even if u join for a week and decide to withdraw. I found out later when the agreement arrived in my email. Any ways i decided to discontinue my membership they said i have to pay another month although i had already paid for the same month once. Also pay 75 for the yearly maintenance. Disappointed. WILL NOT RECOMMEND TO ANYONE.

Negative experience: It is always dirty

Negative experience: I am extremely upset as an active member of Club Metro Gym in Elizabeth; the SAUNA has been broken for more than a week, and it seems that the people in charge of this gym have no intention whatsoever of fixing it. It is extremely important to us, please take action.

Negative experience: This gym doesn't have a cardio room available at all times. The bathroom and showers are very poor quality. The weights and equipment are old and not so well maintained but will have to do I guess. Compared to other gyms it's out of its lead.

Negative experience: Too expensive for the service provided

Negative experience: Agree it’s pretty dirty. Also the crowd there is not a fan of re-racking their weights. So your always looking all over the gym for weights. Most treadmills are broken. Not the best gym, but the staff is friendly. That’s about it.

Negative experience: I have called so many time in a matter of weeks and they still don’t answer the phone. Honestly, your best bet is avoiding this place. They are unprofessional and their communication is TERRIBLE. Like how hard is it to pick up a phone

Negative experience: Joselin Méndez is the worst person you should put front of your business this person is unprofessional with non sense and 0 costumer service attention. I don’t know what the owner is thinking with this lady but for sure he doesn’t know what kind the person is she. I had and issue and proof to proved that I blocked my credit card because fraud and she didn’t even care. She thinks she can manipulate and we just have to adjust our time to her schedule. Because no one else can do anything to help the costumers

Negative experience: I signed my club metro membership at Newark nj i paid $37 a month that includes all metro gym well i decided to go to the Elizabeth location in Morris ave And didn't let me in because i didn't have access to that location, i called costumer services and they told i could go to any location since my membership already included they still didnt let me in , so i went to clubemtro.com Elizabeth nj and signed for one day FREE pass and they still didn't let me in because of the COVID-19 but yeah the lady said if u paid $10 dollars u could go in shame on them never again im going to call corporate and report them Mind you it was a snow day .and it was probably like 6 peoples in the whole gym

Negative experience: The worst during the pandemic, and there is never any soap, there's no paper, everything is dirty. They charge money from the bank card without permission, it's 21, and every month they take out 40. Nobody knows why. 0 for that gym, what a shame so many clients and bad machines for 5 to 7 months.

Negative experience: terrible!! I don’t recommend this place to anyone..They force you to be there, you can’t cancel your membership even in pandemic time and if you really want to do it ... you have to wait till the manager appears in the gym ...

Negative experience: Go somewhere else! Worse place. It’s been moved to a new management and they are scamming anyone who signs up. They won’t allow you to cancel unless a manager is there and the manager is only there from 6 or 7 maybe on weekdays.

Negative experience: I would give this place a 0 if it were an option. The fact that you have to go in person during a pandemic to cancel your membership is an atrocious business practice. I everyone to know to avoid this place at all cost. PS I guess it would interest people to know that this gym was open during the shut down taking $20 at the door to allow people in illegally and that their was little to no sanitization process.

Negative experience: They're super dirty and nothing like what their page says.

Negative experience: They should be 24/7, our monthly fee is too high for 5am-11pm time, and 5am to 6pm on weekends

Negative experience: They should hire responsible people to open the place at 5 am, keep opening late not on time

Negative experience: This week alone couldn't work out because they never open on time. The girl in the morning time came one time at 5.25 today 2/7 its 5.30 and shes not here yet.. DONT USE THIS GYM

Negative experience: Terrible service at the front table. 11/3/19

Negative experience: It’s very, very small. Very tight place to workout, would be a lot better if they were to do some kind of expansion.

Fantastic experience: Da Truth but don’t trust try my word give a try yourself!!!!

Negative experience: My experience her was horrible... I didn't know if i was in a gym or a night club ....the music was so loud i couldn't even hear my headsets .. and when I ask could they turn it down they treated me like I had two heads... I have to join a classier gym ..

Negative experience: For service / gym condition I think 20 dollars a moth is too much , the guy who clean does his best to keep clean everything but is not enough . Holes and unfinished walls , sauna need deep clean and wood change

Negative experience: I been going to this gym for four years and I've never seen this gym in such a bad condition. Everyday it gets more expensive charging you for things that you don't use.the maintenance payment does not get properly use to keep the gym clean and up to date. I even canceled my membership last month and they still charged me an extra month because I had to let them know 30 days before my next payment. I don't recommend this gym to anyone.

Negative experience: Place is filthy, staff walking around aimlessly not doing much of anything or talking on their phones. Sauna thermostat is broken, you have no clue what your gaging heat at. Place is crowded everyday. Used to be 24 hours but stopped. I lost my excitement coming here. Parking is almost non existent, people make their own parking spots sometimes making it difficult for you to get out of your own parking spot.... place is a joke!

Negative experience: This gym sucks, the equipment is outdated, always packed, also it has been without AC for a month now and im guessing that wont change any time soon. I had to cancel my subscription since it was too hot to workout making my gains suffer. I had to go to LA fitness which is a way better gym. Glad im out of this hell hole

Negative experience: No deposit, 20 bucks a month and convenient to get to isn’t such a bad deal. 80% of all equipment is in rough shape/ broken but you pay for what you get. BIGGEST ISSUE is it’s HOT. Gym temp is steady at 80~85 degrees all summer. Workers say they aren’t allowed to turn up the AC. If you want to work out in a Sauna then perfect gym for you. On the other hand if your someone who pushes their limits you might get a heat stroke.

Fantastic experience: Clean and friendly

Fantastic experience: Great gym! Super convenient, easily accessible!

Negative experience: This place has seen better days. Still, not too bad if this is your only option. They have a weird fee three months after joining. Crazy people put up with it.

Fantastic experience: Visited! Great environment and Edwin was a gentleman. A nice sized gym inside contrary to the exterior

Positive experience: I don’t know who is owner here but I think he didn’t check what is going on inside. the yoga mats are in the worst condition - dirty and broken. they really need to be changed. if you are too sensitive you can get a rash after a workout on them. 2 years ago here was PIYO classes and I really enjoyed them and the trainer. sad that now everywhere is a lot of Zumba only. some of training apparatus look horrible. I post a picture here one week ago of the leg curl equipment , and no it is repaired. Aliluia one good thing glass in one room stays broken 2-3 weeks already and they put scotch on it. it is not very clean. I can’t wait to finish this year and to change to another gym

Negative experience: Pathetically, the quality and service it provides is totally outside the parameters. A monthly cost where the bathrooms are messy and disgusting, the cardio machines 20 machines approximate 5 only work, the area of spinning 20 bicycles in a room of 10x10m the sound is pathetic. Personally, I was there for a year out of necessity since it was close to my home, but it's not worth paying so much for so little. Better gyms exist nowadays that are either the same price or even cheaper.

Fantastic experience: Great place to workout, has all the machines I need to use to get ready for a competition.

Negative experience: Lots of machines broken Customer service sucks Dirty No A/C

Negative experience: Didn’t post the right time they were open so I had missed a whole day at the gym

Positive experience: I got enrolled a some point in my life, staff was rude, i brought a friend to get a tour at the gym and was not aloud to get the tour. Anyways parking is extremely complicated if you ever get to find one, and the gym was most of the time full of ppl. Hope they keep improving by now.

Negative experience: I can't say a single good thing about this place. It used to be an ok place. Now it is just trash

Negative experience: I really rather not deal with this gym honestly, they make minors sign contracts as if they know what their signing which is a crime, but it's all about the money for them I see. They don't even have parking, nobody there speaks proper English, the sauna never works, staff is useless as well as the manager. I've been calling to speak with the manager for months the staff always tells me she'll call me back but she never does, the staff told me she comes in at 6pm, I called at 6:30PM I was told by the same staff that the manager isn't there yet that I should give her some time because she never comes in on time. I cancelled my membership, I don't have their time for games.

Negative experience: I have been going to this gym for 3 years, but lately I am very disappointed. It has seemed very dirty and disorganized; many times the women's bathroom has no curtains, some of the shower knobs are loose or sometimes there is no paper towels. I have seen a broken glass in the abdominal section for over 6 months, and also many machines are damaged as well as the mats. But the staff (the men) provide good service and do their best to make you feel comfortable with what is in their hands.

Negative experience: I have been in the Elizabeth location for a few time now. It's close to my house however normally in the Newark location to be close to my job and have a early workout. Today I come in the girl at the desk acted like she did not want to even be bothered. She was on her phone. She did even stand up to greet the guest. Whatever that's not what made me judge this place. So as I said I work out to in the morning than go to work. Lol I went to shower. There was 3 showers 2 did not have hot one and did not even look like it was clean. Out of all 3 showers there was only one with a shower curtain nor rods and a floor mate. Of course my luck it had to be the one that has no hot water. So what I did, i played maintains person and took the rod woth the shower curtain and moved it to the only shower that had hot water along with the mate. Lol no wonder I never saw ppl shower here. #never again

Fantastic experience: the best gym in Elizabet, Nj

Negative experience: I returned to my routine it's a shame that this gym just became dirty and disorganized. Needs to improve the machines. What's happening!!

Fantastic experience: Good place to train, great staff and clean place to workout :D

Fantastic experience: The best gym in Elizabeth

Fantastic experience: Everything is good

Negative experience: By far the worst club metro up North. The machines are very old and not a clean place in my eyes. Showers sometimes are cold by far the worst. Stay away.

Fantastic experience: This place is great!

Fantastic experience: This is a great place to workout and sweat. Great customer service and staff. Nice and big gym and clean bathrooms. Highly recommend going here.

Fantastic experience: Nice place to work out and Excellent staff

Fantastic experience: Friendly staff, and clean gym.