Caduceus Medical Group

Fantastic experience: My family has LOVED our experiences here at Caduceus Yorba Linda. I love that my whole family can attend there. Their staff is great at fitting appointments into our schedule, at responding to messages on the patient portal, scheduling prescriptions, submitting referrals, and I don't often have to wait too long on hold to get help. The pediatric unit has a circus theme with the most fun waiting area I have ever seen. With a mini carousel, large koi pond, arcade games, tv with kid shows, a library, grocery store, and more. my kids often enjoy playing there for an hour after their appointment. I loved the care I received from Alicia Clark and the nurses in the Women's department. I felt seen and heard and validated. He care was very personable, I wish she did baby deliveries, but it was a blessing to be able to meet with her for the months leading up. My husband felt that Dr. Goodale was one of the few doctors he has ever seen that actually cared and had the intellectual curiosity to try to help figure out his chronic pain. They worked very well with his work schedule and utilized telehealth appointments to make sure he had the medications and care he needed. I would recommend this medical group to any person no matter their stage of life. It is filled with people that care.

Negative experience: Worst place ever. We were there 15 mins early and still had to wait an hour to get into the room. Then when we got in the room it was another 30 mins. When the doctor finally came in they we were us for about 10 mins and then gone another 20 mins. They then came back and took only 10 mins and they were done. In total we waited for 1:50 mins and they only helped us for 20 mins. This place has gone down hill ever they lost Dr Hill. Please dont waste your time here because all they will do is frustrate you.

Negative experience: Never coming back. I paid my $45 copay, and 1 month later they come back and tell me I owe another $45 copay because it was a double appointment. I told them that online and in person I was only informed about one $45 copay, that I would’ve cancelled the second appointment if I knew because it was only a 3 minute follow up. Isabella told me on the phone that she can’t help because she wasn’t there that day, but the office made an error and I still have to pay because the provider saw me. Caduceus medical are scammers and trap their patients into paying more than anticipated. I hope you get employees that are more helpful than Isabella. Useless and rude

Fantastic experience: Nice place

Fantastic experience: I would like to recommend Dr Olesya Brisey as one of the best friends doctors I have encountered. I am a dentist and today was my 3rd visit to her , this time accompanied by my daughter, who is a obgyn, and we both left deeply impressed by her knowledge, her warm personality and her amazing attitude. Very rare to meet this kind of a doctor these days

Negative experience: The staff are nice and Maria spent extra time on the phone with my insurance to help me with an issue, but overall the office is disorganized and some entry level staff were uninformed resulting in a lot of my time wasted. There seems to always be at least 2 people at the front desk when I've gone, however, calls are answered about 30% of the time, the remaining times I've been on hold for anywhere from 20-60 minutes only for their system to hang up on me. You're better off going in person if you really need to make contact with someone or finding another office altogether.

Fantastic experience: Dr Brissey AND Jasmine G MA are excellent!! They have been going back and forth with me trying to get an appeal through. They have been so attentive and I appreciate the responsiveness and cooperation. I recommend Caduceus.

Negative experience: This is for pediatrics: I left a letter for my daughters school to be signed by the Dr for her to have an inhaler at school, it's been 2 weeks and haven't heard from them. My husband called for an update and still they've done nothing. I've had to drive to her school twice to drop one off bcuz she can't have it at school without that letter.

Fantastic experience: this office is always clean. always friendly and always in time. Jeff Goodale (my practioner) is a wonderful and caring man. He has helped me immensely in my recovery and always is on top of my care. he has become a family friend and is a huge asset you this office. Thank you for all of your work.

Fantastic experience: It’s pleasant to experience Dr. Noreen Turin; she is an absolutely wonderful doctor.

Fantastic experience: All are very kind ,responsive and courteous. Dr.Smitha is very soft & Kind.

Negative experience: The doctor is not friendly. She doesn’t seem like she cares at all.

Fantastic experience: Caring, sensitive physician.

Fantastic experience: Excellent care. Responsive and caring PA's. Would definitely recommend to friends and family.

Fantastic experience: Very Polite staff, the doctor took their time to make sure all my questions were answered very thorough

Fantastic experience: Great place with great service. Dr. Hall is the best.

Fantastic experience: DR. Goodale is a really nice guy! He explained to me what he thought was going on and what he thought was the best treatment!

Fantastic experience: In and out! The telehealth option is amazing!

Fantastic experience: Easy... in and out for an annual physical blood draw. Staff were very nice and the tech drawing blood was professional, communicative, and quick.

Fantastic experience: I highly recommend Caduceus medical group. I have been a patient there for almost 10 years, and have had excellent care. Dr. Brissey is so thorough, and I am able to ask as many questions as I need without feeling rushed. Caduceus Medical group is a blessing.

Fantastic experience: Very professional

Negative experience: Husband came in with arm injury only to learn X-rays are not available on Fridays. I specifically asked when I called in for appt if he could obtain an X-ray and was told yes. This visit was a total waste of time and money. I will remember in the future not to rely on Caduceus on Tuesdays and Fridays to find out if we have broken bones. Maybe not rely on Caduceus at all in the future.

Fantastic experience: I am so fortunate and hapoy to have found Dr. Sareen Tareen again at Caduceus Medical Group! Having followed her from her previous practice, I can confidently say she is worth traveling for. Her expertise and genuine care for her patients are unmatched. My recent visit to Caduceus Medical Group was a fantastic experience. I had a 10:30 AM appointment and was called in within 5 minutes of checking in. The entire staff was professional and friendly, making the whole process smooth and efficient. Thank you, Dr. Tareen, and the team at Caduceus Medical Group, for providing such excellent care!

Fantastic experience: My visits are always fast with good results. I had the same doctor for 30 years now I have a new doctor. Dr Ponzio and he has done a great job

Fantastic experience: I was in so much pain They put me back together again, seriously the care was absolutely amazing from the beginning to the end everyone was so friendly and caring, Thank You love the new office

Fantastic experience: Great experience. Megan was wonderful and treated my son with great care.

Fantastic experience: Very Friendly And professional! Great staff I would recommend Dr PONZIO to anyone who wants an honest Doctor.

Fantastic experience: Dr. Ponzio is awesome and has a very good staff. Always a good experience!

Fantastic experience: I truly love the Caduceus doctors, their facilities and care. I’ve been a patient for 20+ years and I have been so well cared for here. Due to my employer’s insurance change, I only had the option of Kaiser for 3 years. It was 3 years in a dark place and I fought my way back to Caduceus, Dr Ponzio, and getting back to great healthcare-thank you Caduceus❤️

Fantastic experience: I have Great experience everytime I have a consultation with my provider Megan. Every visit she makes sures to adress anything, just to improve my health.

Fantastic experience: Everything went very smoothly. I was able to be seen and had medications phoned into my pharmacy and got x-rays for both my shoulder and knee in less than an hour.

Fantastic experience: Dr.Olesya Brissey is very professional. Appreciate hight quality service

Fantastic experience: Every one is very thoughtful & nice at this location. They got back to me even earlier than I was expecting. Thanks

Fantastic experience: It’s Always a pleasant experience when I visit the Yorba Linda Caduceus office. The staff are friendly and helpful. Dr. Goodale takes his time, gets to know his patient, and answers all of my questions. Overall I am very happy with the care I have received at the family practice.

Fantastic experience: Dr Ponzio is the best!

Fantastic experience: I personally have a great doctor and a great physician assistant! No matter what insurance I have.

Fantastic experience: I am very impressed with the educational speakers & the Physician visit during the presentation! Well done and learned alot. Thank you for a wonderful experience. Also, dinner was a very kind gesture. Thank you to all the staff that were so kind and thoughtful. God Bless

Fantastic experience: They got me an appointment quickly, and I was in and examined in no time.

Fantastic experience: They are very professional and kind people I have a great respect of them

Fantastic experience: He is kind and truly listens to any issues you may be having. He is the Best doctor and I’m so grateful that we have him for my entire family!

Fantastic experience: Easy in and out. Everyone is friendly and helpful.

Fantastic experience: Meganwas very helpful in Dr Sobrals absense. I love the entire medical staff. Dr. Sobral is my absolute fav

Negative experience: Waited 50 minutes for my scheduled appointment with no updates on a delay. They have not been submitting to my insurance properly so my “copay” has just been all out of pocket and they did not inform me of this. Not very organized, consistent issue with caduceus. The workers are nice but it doesn’t make up for the amount I’m paying and lack of communication

Fantastic experience: I had a very good experience with my televisit with Dr. Michael Hall. It was easy to log on via zoom and he explained my diagnosis and gave me recommendations for adjusting my diet

Fantastic experience: Great Medical care

Fantastic experience: I needed an X-ray but was scheduled for a visit with Dr Smitha Sathyaprakash (which is typically how things work-you see the doctor then have an X-ray ). Tammy said come do your X-ray before the visit so we can save you some time. I had my X-ray they called me back with the doctor and I was back to work in no time. This was my first time seeing this doctor and she was kind and wanted to make sure I was comfortable to continue my day at work. Thank you for taking care of me.

Fantastic experience: I am very happy with the care I received.

Fantastic experience: My experience at Cudaceus in Yorba Linda was Full 5-Star. Physician Judy is the GOAT! Hope I don’t have the need to see a physician in the future, but if I do, I’m beelining it to Dr. Judy.

Fantastic experience: Each experience has been wonderful. They doctors here trully listen and take their time with you. They don't rush you out of their office like other places do.

Fantastic experience: A lot of well experienced doctors and doctors assistance her no problem seeing either ones. Professional pacient health issues my whole life 100% confident.

Fantastic experience: I have been with Dr Ponzio for 11 years. I am a Covid long hauler and it has been a wild ride trying to figure these painful and scary symptoms out. Dr P has been here with me every step of the way and listens to everything I’ve researched and cares about my health. Most doctors gaslight and pass this illness off as anxiety or think we’re nuts because they don’t know much about this chronic illness. He has worked with me every month for the past two years and has been empathetic and supportive and willing. This man deserves a pay raise and vacation paid by the company. I rate him 5 stars but corporate “I have no comment”

Negative experience: Very unprofessional. The staff named Hope called and immediately was aggressive and rude. Stated a bill was mailed and she needs the payment now. I never received a bill. I immediately paid her over the phone because my intention is not to ignore payment. However, this could have been done maintaining dignity and respect. I would never use this practice if this is the attitude of staff.

Negative experience: I’ve been lightheaded for a week. Can’t walk upstairs, have to be driven everywhere, can’t work out. They said that the earliest that they could see me was 3 weeks. Also, some of the doctors need an ego check. I also waited a week and a half for them to get the correct form, with the correct date on it faxed to the correct imaging center for an MRI. When I asked if the date was on there, the receptionist said yes and hung up on me. I’m trying to find a new medical group as soon as possible. I’ve heard bad things from other members too.

Fantastic experience: Such a well rounded pediatrician's office. Inviting and super easy for my kiddos to enjoy going to see the doctor. Love this place

Negative experience: YLFP decided to change their medical group. I have called them multiple times and left messages. I have called the appointment office and am on hold a minimum of 20 minutes to just talk to someone. I called my insurance carrier who did a three-way. After being on hold for almost an hour I disconnected. In all, I have called more than 8x to get this taken care. HORRIBLE HORRIBLE office!

Negative experience: I have called my care provider 5 times over the span of 3 weeks. Each time it says 3 callers ahead of me. Fine. So, I wait 45 minutes to speak with someone and STILL no one answers. This has happened 5 times. VERY disappointed.

Negative experience: Have been caller one in the “Que” for over 20 minutes….

Negative experience: I'll start by saying they are very nice here. HOWEVER....wow, so unorganized. You can NEVER reach them on the phone, they don't call back either. I've had ultrasound reviews where I arrived (after two weeks) only to be told the PA i was supposed to meet with wasn't in that day. This actually happened twice, and I live over a half hour away. A call would have been nice. I will be taking all my records and going elsewhere. I gave one star because they are nice, and the ultrasound technician is great.

Positive experience: Highly recommended nice friendly helpful staff

Negative experience: Caduceus for women: The start of my experience was nothing to write home about. It was a normal experience, however when I asked to transfer my records they said they faxed it but never did. It took me following up multiple weeks to finally get the records. The staff was not helpful at all and try to charge you for everything. I was overcharged on every single appointment there so make sure to check your bill, co-pay and bank statement. Patient help is non existent. If there is any recommendation I have is get better patient care. Customer service is quality the staff desperately needs. I would strongly recommend another doctors office. Alicia Clark was the best part of my experience.

Fantastic experience: This medical group is wonderful. The 4Kids clinic downstairs is amazing, I have never seen a doctors office like it. There's a giant koi pool, lots of games for the kids to play with and even a bounce castle too! They have gone above and beyond with their waiting area. The inside offices are nice too, many are decorated to cater to kids. The staff is nice and very helpful and always do their best to help me, even with complicated matters. The Primary Physicians upstairs are awesome and the waiting area is lovely. I could probably sit in there all day. This whole building is so unique and the way they have it decorated really makes you feel like you're more out in the citrus fields as opposed to the doctors office

Positive experience: Very long wait in the exam room, even though I had an appointment.

Negative experience: Have been going to caduceus for almost 10 years, like working with doctor Ponzio. Other staff, specifically patient relations (Tina) have no customer relations sense. I told the front desk and nurse i am having heart attack and probably I should go to ER as they can probably not treat me, They told me they will take care of me. They took my vital signs and performed EKG and asked me to go ER. Which I was telling them in first place. What value they added? Delayed my treatment and top of that they want to bill me. How is this fair to any one ? I m not going to pay, will fight for this and also ending my relationship with them.

Fantastic experience: Thank you!

Negative experience: I was referred to this facility for a specialist consultation. First available appointment was 3 months out. They changed my appointment once due to doctor's personal reasons. The day before my appointment, after having been confirmed they call and want to reschedule me once again due to scheduling conflict, (meaning they overbooked). Next available appointment... 3 months again! No apologies, no consideration on people's needs and time.

Negative experience: After first appointment, Doctor recommended an CT scan of my knee for a possible torn meniscus. My claim was rejected by my insurance and requested a peer to peer consultation with my doctor to review the situation. Front office called to tell me that the doctor was too busy for a peer to peer consultation so my treatment was changed to simply "physical therapy" as a result. Shouldn't a treatment plan be adjusted based on data and testing instead of busy schedules? Seems very strange to me. The office management seems very unorganized and it is very difficult to reach them by phone. I join the other low ratings. I'd look elsewhere for any ortho appointments.

Fantastic experience: Helpful

Fantastic experience: Today we have a health checkup appointment with my husband. We are more than happy. Clinic design is great, everything is very new and clean. There is no white coat syndrome there:) Our doctor Olesya Brissey was very professional and answered all out questions. Also she did some medical exams which I asked for. I will continue visiting the clinic.

Positive experience: Dr Greenburg is so nice and listens to see how she can help with women in menapause. I felt hopeful after leaving my appointment

Negative experience: All about Money There Priorities is the Money NOT HOW YOUFEEL

Negative experience: All they care about is how to drag you in there to charge your insurance

Negative experience: They seem to hire at a grade school intelligence level. Do not attempt to speak to then using logic. I went to see Trevor Holloway and they attempted to collect a high deductible. I told them I was a Medicare patient and had been there previously. They replied with gibberish.

Fantastic experience: Very helpful and polite. Makes you feel important and pretty efficient

Negative experience: Try calling here. Impossible. Bad news if you're a patient.

Negative experience: Do not go here. You will never be able to reach anyone on the phone and will be referred to the website repeatedly. I highly advise finding an alternative provider. First 2 appointment experiences have been awful. If I only save one person from the same troubles that I have had, this message is worth it. Can't get a prescription sent to the pharmacy either. Apparently they sent it to the wrong pharmacy, but they don't even know where they sent it. In response to your generic cut and paste that you use so often due to the number of bad reviews, It is always extremely disappointing when a patient seeking help fails to receive it due to incompetent medical providers. I would say leave a number for me to call, but I would never be able to get through anyway

Fantastic experience: Excellent service.

Fantastic experience: Andrea Weinstein is a reasonable and excellent doctor. She is very compassionate every time I went. She explains everything in a way I can easily understand. I have a lot of physical issues at times that I go through but she is caring and is very helpful ! Thank you Caduceus Medical Group for having Andrea she is amazing !!

Fantastic experience: 2/25/23 I had a very nice first visit physical with Dr. Daniel May. He was a good listener, and took care of my needs. I recommend him to others seeking to change Doctors.

Negative experience: For first time I met a GI physician nice and young but seems medical field is going down the drain. I myself use to work for a GI doctor, we use weigh patients ask questions, examin them, it took me 5 min in the room with the doctor, before that the girl who took my name and info she had my husband's information. With her I didn't have a clue what she was asking me or talking about. Please try to keep caduceus's name high so far don't have any good comments to make

Fantastic experience: I love my primary doctor Dr. Michael Hall he’s amazing, very caring and he spends time with me and my family. He truly cares and I do hope to have him as our PCP for a very long time! Thank you

Negative experience: Do not go here. The office looks nice and all, but they fish you in for extra appointments and charge you extra for all those visits without setting the expectations up front. I went in to get my company’s annual screening done & now I have $200 bill just for that. While I went in just to get my screening done, they made it a “first appointment” charge to add extra. DO NOT GO HERE.

Fantastic experience: I have had the best experience working with Krystal Nelson via the CHAT portal. It is very difficult to try and reach anyone over the phone so I decided to use the portal. I found Krystal who must handles the portal for Cadesus Yorba Linda. She assisted me through a cumbersome process because of my insurance company and a third party provider. It took several days of communicating with her, but she would follow up with me daily and even called me several times to follow up with updates. I appreciate her response to my medical needs and her courteous and professional follow up. Thank you Cadesus for having Krystal on you staff. For other patients who may struggle with communicating with Yorba Linda I strongly suggest using the CHAT prompt when you log into the website. Hopefully Krystal will be on the other end so that you too can experience a “WOW “level of service .

Negative experience: Every time I call the office the right hand doesn’t know what the left hand is doing They are argumentative on the phone with me Rude it’s a put out They should go work somewhere else if not happy or willing to help people I call and ask to speak with office manager and never get a call back I never get any call backs ever

Fantastic experience: This place is great!

Fantastic experience: Dr Goodall is a very reasonable and excellent doctor. He has a knack to make a patient come at ease and get results. The facility is very technologically capable. The only thing is for technologically not advanced at all like me still hace an option to get info but it's a longer waiting on phone much longer

Negative experience: I dont recommend this office at all. I feel like I’m not properly informed about my ultrasounds and some prenatal testing that’s occurred (my results have taken over a month which is stressful not knowing) I also did not actually meet the Dr. Who is suppose to deliver my baby until 8 months pregnant, he was 2 hours late to our appointment and I had to reschedule and come back another day. That is absolutely ridiculous. I got diagnosed with gestational diabetes and after two weeks I still have not received a referral… I’m switching providers at 8 months and now I’m having trouble getting my medical records faxed so I’ve offered to come in and pick them up personally. Still having trouble. Avoid this office!

Fantastic experience: Dr. Brissey listens is compassionate and explains everything in a way I can easily understand. I have a lot of physical complications and I can truly say she has helped me get my life back. Her Nurse Allyson is on top of everything, when ever I have any issues she helps resolve them right away, for example the pharmacy was having trouble filling my prescription, I left a message on the patient portal (online) she made a few phone calls and my issue were resolved. I love Cauduces!

Negative experience: Avoid!!! This place is the most inefficient medical facility I have ever visited. The reviews are correct. YOU WILL WAIT!!! SOMETIMES HOURS TO BE SEEN FOR YOUR APPOINTMENT TIME. I have tried to establish traditional family doctor coverage and have had to wait sometimes 30-45 minutes to be seen and I have dealt with it. However today was the last straw. I had a 4PM appointment with a specialist fora follow up and at 4:40PM I went up to the desk to see what the update was and they told me the doctor was way behind! They ended up calling me back soon after, just to stick me in a room for an additional 50 minutes. At 5:30PM...for a 4PM appointment I was still not seen. I approached "The Director" Christina Keiser's office and she was, short with answers, gave excuses, and had no value for someone's time. Please seek health care at a different place if you don't want to feel like a number and not a $$$.

Fantastic experience: They are very professional and treat their clients like you matter

Negative experience: RUDIST phone and even WORSE office managers. I am in awe at the way my family and myself were treated. One looks for empathy, compassion, and help when talking to a doctors office. I hope THESE horrible shrews find themselves with the health issues they persecute their patients. Sick-in-the head these people!

Positive experience: Very nice staff; the new building is very confusing.

Fantastic experience: Dr Goodale took fantastic care of me and made my visit super comfortable. Very personable and listened and addressed all my concerns. He requested some blood work and Estefania came in and was able to easily find my veins and made the process quick and easy. It usually hurts to get pricked but she made it easy. Thank you Dr Goodale and Estafania for taking care of me.

Fantastic experience: My visit with Dr Hall was amazing. He has so much knowledge. He has lots of patience, so caring and excellent bedside manners. I highly recommend Dr Hall. Give him a try. He won't disappoint.

Negative experience: Not a great first impression for my first physical here yesterday and I have to say that I am worried about continuing a relationship with Caduceus. Millennial staff is disorganized, aloof and seemingly inefficient. The medical assistant measured my height incorrectly - and when I questioned it - my height rose by an inch. She mumbled that "it doesn't matter" when I questioned whether I should keep my shoes on or off for weight on the scale. Dr. May has a great bedside manner and was extremely thorough. I liked him but I did not like a young kid in the room taking notes on my health via a laptop for our first meeting. Privacy is important...My portal registration - to access test results - does not work. I just called and assistant on phone basically said that I need to call a support hotline to get this resolved to access test results. It seemed like she was doing me a favor to rectify this access. Overall not great.

Negative experience: I've been coming to caduceus since i was a kid and I've never been treated the way i did today. I went to PDQ urgent care. 6/17 i scheduled a visit to get my tonsils look at because i was pretty sure i had tonsillitis. My appointment was for 3pm and i waited for an hour and half to not be seen by anyone. I had to leave because i had other plans for my day so i couldn't wait any more than what i did. I got no apologize from the front office about having to wait so long even though i had an appointment. They said there was a lot of people ahead of me because they took walk-ins. My thoughts were, why take walk ins when you know you have a scheduled appointment and you know that if you take the walk-ins then that appointment will be pushed back and the scheduled patient will not be see for awhile. It's just bad scheduling from the front. Like i said no apology from the front when i left. I rescheduled my appointment for 6/18 at 9am. I was seen by their PA Trevor Holloway. I have never been so disrespected and belittle by a provider in all my life. I came in only to get my tonsils looked at and he ends up making a rude comment about my complexion. It almost brought me to tears when i told the front office girls what he told me. They were very apologetic and said this is not the first time they have received a complaint like this from patients about him before. They said they would talk to management. I sincerely hope Trevor Holloway gets some type of discipline from management about this situation. A patient should NEVER feel the way that i felt walking out of that office. It makes me never want to come back to their facilities again.

Fantastic experience: Just had a wonderful visit, great staff always greeted warmly and professionally. Dr. Brissey is the best. Her nurse Allyson and checkout Nicole is amazing. I appreciate all the help here.

Negative experience: disingenuous billing practices

Negative experience: Made an appointment two weeks ago for today at 2pm. When I arrived they told me they couldn’t see me because I wasn’t in their network and had to contact my insurance to get this arranged. Ummm, why didn’t they tell me this when I made the appointment two weeks ago?! Avoid this place, they don’t care about their patients and I honestly don’t know how they’re still in business. GO anywhere else, I’ve had better service in urgent cares than here. Edit: It’s funny how the business lies on the reply to my review. No one in the office offered to reschedule me anywhere. I was simply told I wasn’t in the network so i would have to contact my insurance to switch networks which takes up to two weeks. Not very helpful. Staff should conduct pre-checks to see if they’re eligible for an appointment when the appointment is made. I feel like that’s only common sense.

Negative experience: Avoid this place at all cost. I should’ve heeded the reviews. My visit was a disaster from beginning to end. I had an appointment with the ENT doctor. Before going, I had uploaded all of my information including my insurance card to their system. Upon arrival, they had difficulty locating my account, my appointment, and my insurance card. Finally they found me, and I was taken back shortly after. I had my seven month old baby strapped to my chest in the carrier. The doctor nicely said he would do his best to get me in and out. Thank you! He was in the room with me for less than three minutes before he took me outside to administer an ear pressure test. But he did not administer the test himself, he sent me to the nurse who wrote the name of the test (which was impossible to pronounce) on a Post-it note and sent me upstairs to the family physicians department with no further instruction. I had to go through the check in process again. They were unable to find my insurance card and I had to provide it to them. I waited for 15 minutes to be seen, only to be told that I was in the wrong place and they do not administer that test. They instructed me to go back downstairs to where I came from. I went back downstairs with the “Post-it note test” in hand only to be told to go to a different department… pediatrics. Apparently the machine was moved there? The nurse who was going to give me the test instructed me to put on headphones for a hearing test. I told her that was the wrong test. She was confused. We went back to the desk, I showed her the post it note, she was not familiar with that test. Another nurse got involved and was able to take me back for the correct test which took 30 seconds. Again, no further instruction so I went back to the ENT desk and they said the doctor would call me later that day. The doctor did not call me. I had to call. I spoke to the nurse. She said my test was normal and there was nothing further for them to do, but that she would speak to the doctor and get back to me. That was TWO WEEKS AGO now. I am still having an ear issue that needs further attention. No call. No follow up. I paid $95 for my co pay. I called to request that he refunded because I need to go to a different doctor and when I spoke to billing they said it was processed as a cash pay and asked if I had insurance. Are you kidding me??? She looked further into my account, found my insurance information and said she would try to reprocess it correctly. I asked her not to bother right now because I am filing a complaint due to the incompetence at every level. Don’t let the nice office and convenient location lure you in. AVOID.

Negative experience: This place has been a nightmare to deal with. All 3 of my children got shifted to a doctor here after their previous pediatrician (who was apparently just renting a space and not part of Caduceus) abruptly retired. Now for the last 3 months it's been a struggle to get their medication refilled and they've had to deal with being out for several days before anyone can be bothered to call in their refills. Their medication is not a controlled substance. I've made it clear to both to the doctor and office staff that they get sick if they run out of their meds but it doesn't seem to matter. For some reason the doctor won't put refills on the prescriptions either, so every month I have to call repeatedly for 3 children, basically beg for the medication they need, and hope someone decided it's worth their time to take care of. I get told "we'll send the doctor/nurse a note" over and over but rarely receive any level of communication back about what's going on. I asked to speak to someone in office regarding these issues, was told a manager was being sent a message (of course!) and heard nothing back, so here I am. As if transitioning 3 kids with autism to a new doctor suddenly wasn't stressful enough, I now also have to stress about a doctor with a God complex. Happy freaking holidays