West Valley Family Health & OB/GYN

Fantastic experience: Excellent and the best service, thank you very much and may God bless you.

Fantastic experience: Amy Turner has been so on top of everything when it comes to my heath I absolutely appreciate all she has done for me

Fantastic experience: I visited the clinic to get help with filling out an application, the person who assisted me is named Marisol Rodríguez, an excellent person.

Fantastic experience: I loved the ob place they are so nice and caring.my OB was Sarah Hendrickson and she was an amazing person. Shes a good listener and she will do a lot of stuff to help you feel better I also had her at the hospital because the was on call then. And she helped me calmed down. But Ik if I have a kid 4-5 years from now I’ma try to get her again

Fantastic experience: Very happy with the medical care that I have received from Dr. Paul Wardrop! Highly recommended!!

Fantastic experience: Everyone was very kind and attentive . The facility were wonderful! Thank you!

Fantastic experience: Excellent information. And really well explained, thanks.

Fantastic experience: Staff were very pleasant and friendly! Sara Warr was thorough and very comforting.

Fantastic experience: My visit with Sara Warr was very positive she addressed my questions professionally and was completely professional with her exam I would recommend her

Fantastic experience: It's hard to express how impressive the staff of YVFWC at the Summitview location. My PCP Farah Baptiste is genuine, thorough and an extremely attentive listener. She really knows her stuff, and looks a person in the eye. The reception, nurses and pharmacy providers are friendly, polite and kind. It is always a pleasure to enter the clinic. Thank you one and all.

Fantastic experience: my doctor Farah Baptiste, herself was fantastic. She listened attentively to my concerns, asked insightful questions, and explained everything clearly and patiently. I never felt rushed, and she took the time to address all my questions and concerns. I left the appointment feeling confident in my care plan and appreciative of the excellent service... Thank you

Fantastic experience: They are very kind, from the ones in front, the nurses, and the doctors.

Fantastic experience: Dr. Conway is the BEST OB Doctor in Yakima wa she has helped me through some pretty rough times and will be delivering my baby in the near future I highly recommend her to all u moms to be. All the staff at this office are wonderful.

Fantastic experience: I enjoy going there everyone is so kind and caring .

Negative experience: This rating is a one time, "You dropped the ball big time," review. Me and my client are both patients at WVH and both of us are very pleased, but not Thanksgiving night. My client, with my assistance, needed to reach on call services to speak to on call physician regarding a vital medication issue. The pharmacist involved advised to obtain information from WVH. We started calling at 6:30 pm Thanksgiving day, 509 907 6300 left two separate numbers for call back was on HOLD FOR OVER AN HOUR with no person coming on the line to assist. As of 9:30 pm we had not heard from anyone associated with WVH. Not ok.

Fantastic experience: Dr. Conway is an amazing OB, I can’t recommend her enough. I've also seen Sara Warr a few times, and she's awesome. The clinic itself is beautiful and clean, which I really appreciated as well.

Fantastic experience: All of the staff were friendly and helpful. Dr. Hendrickson was wonderful.

Fantastic experience: Dr Conway is the best. She is so kind and willing to listen. I give her 100

Fantastic experience: Farah Baptiste is always thorough and kind. Wait time is short and they listen to all your concerns.

Fantastic experience: The place was friendly and the staff was courteous. I waited very few minutes before I was ushered in and assisted. Kudos for the good job. The doctor answered all my questions and concerns. I was very impressed .

Fantastic experience: I got an appointment the same day with my doctor . Thank you so much for all the staff nurses and especially my Doctor Paul W

Fantastic experience: They helped me with all the questions I had and were very kind to me

Negative experience: Horrible clinic don’t recommend

Fantastic experience: I love this Dr. Wardrop, because he listens and explains things to me that I could understand he's helpful with suggestions and is very easy to communicate with.

Fantastic experience: WVFH providers and staff care about YOU. Pharmacy team are the elves in the back of the shop, the wait time for prescriptions is minimal. Thanks so much, WVFH. May God keep you all strong healthy. Cheryl Yakima

Fantastic experience: Really nice nurse and very friendly doctor

Fantastic experience: Blanca was super professional and sweet! She's very good administering vaccines, very quick with minimal discomfort at the time of the shot. Oh, and the clinic is beautiful.

Fantastic experience: Helped me find out I have a heart problem, caring, & gentle.

Fantastic experience: Great visit and very interesting and informative! Thank you Paul. Staff are very helpful and knowledgeable. Chris Anderson aka Pineapple

Fantastic experience: Good visit. He is very helpful and listens to me. Makes me feel like I am not a burden. So glad to have him as my doctor. I give him 5 stars

Fantastic experience: Dr Maxwell and the nurses are just simply the best.

Fantastic experience: This was my first visit to West Valley Family Health. It is a large and modern building, all rooms are very clean, the staff are courteous and professional, and services are prompt. Dr Whitney Hale showed concern, answered my questions, and was very thorough during my visit. I am fairly new in the area and am glad I found this place.

Negative experience: I just delivered a beautiful baby girl on 9/14/24 and she had her first well child check on 9/17/24 with Dr. Wardrop in West Valley family Medicine FWC. This was such an uncomfortable experience for myself, husband and our baby girl. For the title he holds he seemed really unprofessional, careless, sarcastic and rude. I don’t want to give every detail because it is something I need to discuss with someone high in management there at the clinic. I will say this, I immediately called a different clinic to move my children over. I do not want to see this Dr ever again.

Fantastic experience: I was seen by the ob in Westvally (conway). Everyone there was professional, caring, and knowledgeable. Would recommend this team to anyone!

Negative experience: ALL I can really say is , NEVER IS IT OKAY TO KEEP A PAITIENT WAITING AN HOUR AND HALF TO SEE THE DOCTOR ! when an appt is made , it is not unreasonable to expect to be seen in a timely manner. This type of service is something you expect at the ER . At check in, if they are running behind , you should be imformed and given the option to reschedule if you are not willing or can not wait more the 30 min.

Negative experience: A very bad experience, they almost destroyed my 2-year-old baby's vein in the lab, they grabbed him between 3 old ladies, and on top of that, the needle twisted in the vein, and the old lady still wanted to extract blood when she saw it wasn't coming out. She kept sucking until I yelled at them to stop. That woman doesn't know how to draw blood; she was holding the butterfly from far away, and the cable was hanging. For that, she needed more people to help her. They were laughing when they left the room, and the woman who took the blood was gasping for air as if she couldn't control herself. She doesn't know what she's doing; I'm thinking of getting a lawyer for everything that happened. My baby was traumatized, and I got a headache from it all, almost fainting from the impression of seeing how they treated him and what they did to him.

Fantastic experience: Baptiste always takes care of my needs, and is always sensitive of my situation.

Fantastic experience: I feel good taking a pill; it's good thanks to the doctor.

Fantastic experience: The nutritionist is helping me with my diet, and God willing, everything will turn out well.

Fantastic experience: Very clean rooms & professional doctors. I personally see Doctor Hendrickson and would recommend her over & over for your OB needs. I’d also recommend Sara Warr , I would see her during a couple of my visits when my doctor wasn’t available and she was great as well. I know some ladies like to stick strictly to their main providers but seeing both of them when I needed were great experiences.

Fantastic experience: Wonderful experience! Dr. Hale and team were so helpful, reassuring, supportive, informative, and incredibly fast! I am so grateful to have such a team to help me through this health journey! Thank you!

Negative experience: The doctor was very angry and did not provide the complete treatment.

Fantastic experience: I love this clinic, me & my family have been patients there since I became a mom & now have 2 beautiful kids and my husband. Im even a former employee here. Amy Turner is our family provider, & she is just AMAZING she always has a smile on her face, and listens carefully to every concern. She addresses everything you need and gives that reassurance. Lupe is so sweet :) Manny up front very nice. Very flexible with saturday appts and evening same days. The pharmacists algo go above & beyond as well. Chris knew i would be at an appt with me & my kiddos & he went to find us at our room to give me my kids medications before closing! Shout out to also Santos & Luis, very kind & professional. I'm always recommending Farm Workers. !!

Fantastic experience: Very professional and nice stuff. The Nurse practitioner understood me.

Fantastic experience: Everyone is very friendly, thank you

Negative experience: I would recommend a smaller clinic this one is too full and booking is Terrible if you don’t have fully open availability. They will work with you but it’s not easy worst booking experience throughout my entire pregnancy and I only received 2 ultrasounds. This clinic is to over worked w little doctors atleast in the women’s health part and the children’s as well can’t get seen unless it’s minimum one to two months out. The scheduling staff also tried to schedule me in at 38 weeks when I was barely 34 when I was supposed be seen weekly at that point I just kindly told her no and hung up. The staff is nice MAs are nice nurses are nice but they need more help if there going to be accepting such a large volume of patients it’s ridiculous I will not go here if I have another pregnancy.

Fantastic experience: Excellent job great people that treat you like family would recommend to family and friends to go there

Fantastic experience: I really enjoyed my experience. I feel listened to and understood. I feel like I’m in good hands. Thank you YVFWC

Fantastic experience: Great experience, kind and professional people.

Fantastic experience: This place is wonderful, so glad I found them. Dr. Conway is top a number 1!!!!

Fantastic experience: My experience was great very respectful and understanding employees I’d Gladly return for future appointments if needed and would highly recommend this family medical professional office Dr. PAUL WARDROP IS A GREAT MAN AND AWESOME DR HE REALLY CARES FOR THE PEOPLE GOD BLESS THANK YOU FOR YOUR SERVICES.

Fantastic experience: Love it here! Everyone was helpful and very kind. Communication was amazing. Dr. Wardrop is the best!! I felt I was heard, my specific needs are being addressed, and comfortable. I would recommend the clinic to everyone.

Fantastic experience: I am a new patient of Dr. Wardrop and the clinic. I find them to be polite and professional. All of my health care concerns have been addressed and I relate to my doctor very well. I feel heard and respected and I am so glad and feel blessed to have found this clinic and this doctor.

Fantastic experience: I received amazing care, as always.

Fantastic experience: All the providers at this clinic are great!! Staff friendly, providers knowledgeable, and it’s. Beautiful building.

Positive experience: Unfortunate experience. Very poor service at the Laboratory.

Fantastic experience: Dr Hendrickson was very gentle, kind and understanding and I am fortunate to have her as my Doctor.

Fantastic experience: Such a wonderful clinic, very welcoming and they truly pay attention to all the details.

Negative experience: Horrible. Went to get help with health insurance. Said it would be $130.00 a month. Ridiculous, if I could afford that I would have it. Guess just pay astronomical taxes for others to get free health insurance

Negative experience: The clinic itself is nice. All the staff is very polite. My only problem is every time I schedule an appointment with provider Baptiste I have to wait over an hour to get my daughter seen. This last occasion I had to walk out because my baby was being too fuzzy after waiting 1 hour for her. I walk out of the room and she's standing there talking and I let her know we're leaving because my baby is annoyed and she smirked and said "ok"...I understand we all get busy but be a little more professional we all have busy life's we need to get too.

Fantastic experience: Nurses are amazing here!!! All of the staff really.

Negative experience: Provider Baptise, lacked bedside manners, told my teen he didn’t need a chiropractor because he’s too young. Which in my opinion is not true, my children see the chiropractor since they were toddlers. Throughout the entire appointment she was completely dismissive, rude when my teen expressed his concers. She lacks empathy. I’ve never had an issue with the providers at this clinic. This is the first time we’ve walked out of the clinic feeling like our concerns weren’t taken seriously. The provider would ask my teen questions about his health and then ask my husband the same questions, dismissing my teens responses.

Fantastic experience: My appointment went great starting with checking in and the medical assistant where so great and the doctor was very helpful and professional thank you so much for helping me out

Fantastic experience: Young lady was very helpful!

Fantastic experience: I ABSOLUTELY love my medical team ❣️

Fantastic experience: Between Sadie and Amber my visit was so comfortable!

Fantastic experience: Best clinics I have personally done business with in central Washington.

Fantastic experience: I've been working with Dr wardrop for 6 years and can honestly say he has completely changed my life. He has helped me through several massive life changes including in mental collapse and cancer. I don't know what I would do without him, if he moved to Cuba I would probably move too.

Fantastic experience: Hurried over after my work day within just a few minutes of closing time on a Friday evening hoping that the pharmacy doors were still open, they were. It'd been a rough work week and I was a bit on edge. Not only was I able to pick up my script, but the pharmacists mannerism completely put me at ease. The staff there may have their moments; however, I have never witnessed anything short of professionalism.

Fantastic experience: Dr. Hale and Dr. Turner always make me feel that everything is going to be alright. And the clinic staff are always very kind. Thank you! A special thanks to Anna Poel for the support group! It has helped me a lot!

Fantastic experience: Everyone was so understanding, helpful, and friendly great people

Fantastic experience: Dr Bassett was friendly and thorough. Was happy to meet her.

Fantastic experience: Friendly staff, Dr Maxwell is an excellent physician and a good listener.

Fantastic experience: I'm happy that I have a good doctor to take care of me and my health and I love this Clinic my doctor make sure that I am doing very fine since I've been seeing her that's why I gave her five beautiful Stars thank you talk to Hanley for being my doctor❤️

Fantastic experience: Wouldn't go anywhere else. Best doctors, lab, and pharmacy very pleased.

Fantastic experience: Great service and great staff

Fantastic experience: Amy Turner is an excellent doctor. It takes me about half an hour to get to her, but that doesn't matter because she is a very good doctor and her assistants are always so kind. I don't speak English, and they always kindly interpret for me.

Fantastic experience: Amy Turner and the whole staff are amazing appreciate how kind and considerate they are would definitely recommend anyone that needs any kind of care ⭐️

Fantastic experience: I always feel heard. And she is amazing.

Fantastic experience: Very kind and thoughtful people who want the best for their patients.

Negative experience: I arrived 15 minutes early, and the person at the front desk thought I had left. Then the assistant who measured my blood pressure only put the device around my arm and told me to keep my arm relaxed, meaning she didn't support my arm as she should have done, and she lied in her report. She didn't ask me for the numbers I had at home. At home, my blood pressure is good; it's 128/82 every morning and it goes back to 130/83.

Positive experience: Long wait but once I was seen by the provider I feel that she listened and has a path forward to help me. This provider is amazing. Unfortunately her schedule is booked for the next month so I’ll wait to hear back from them to schedule my next appointment

Fantastic experience: Great experience and service overall from the start to the end! Amazing staff onsite Front Reception , Medical Assistant Lupe , Amy Turner PA- C , Lab and Marisol Rodriguez!

Negative experience: I have gone twice, once for me and once for my 1 year old and both times they left me waiting for an hour and half and I still wasn’t seen. They never even contacted me after. Why book someone if you’re not going to have time to see them?

Fantastic experience: My wife and daughter both receive services here. The staff seem to be very knowledgeable and friendly. Sara was very kind and helped my daughter feel more comfortable talking about the issues she was having.

Fantastic experience: Kara Smith is absolutely amazing! YVFWC will experience a tremendous loss when she leaves. She is caring, compassionate and really loves what she does. She has done everything in her power to figure out my health issues and has made me feel hopeful even during difficult times. It’s not common these days to find such caring and determined provider. Kara has been a huge asset to the organization and it is unfortunate that she will be leaving. Thank you Kara for all you have done for me during this past year.

Fantastic experience: I thought the building set-up was nice, I liked the floor plan. The staff was kind, and fast with the papers. Would like to see the rest of the structure but I'm was an architecture student. And I do think gratefully of the staff... ✌️ And thank you for the information provided... ☕

Negative experience: Had a great experience! Dr Sara Warr was amazing! Unfortunately, I had to change my review due to a referral that was supposed to be sent nearly 3 weeks ago that has not been sent. I’ve called the office twice now and been told someone in the referrals department will be calling me back and have yet to hear from anyone. When dealing people’s health, things like this should not happen

Fantastic experience: Fast and easy to uses

Fantastic experience: I had a remarkable prenatal consult with Sandra Moran, not only did she care about who we were, what we did for living and what were our goals she was transparent in her delivery and empowering her patients to do their own research! It was an absolute delight!

Fantastic experience: Very professional, stayed on point. Addressed the problem and listened.

Fantastic experience: I was pleased with my visit .I was given a diagnosis and the medication to try to helpe. I was thankful that she knew what it was. Will gladly see her again

Negative experience: Saw a different provider, besides her making me wait an hour she walked in with a face, she looked annoyed. Made me feel judged and didn't even take 10 minutes. Didn't feel I was taken serious about my visit.

Fantastic experience: Sarah was awesome!

Fantastic experience: Excellent service and they know how to explain everything in detail

Fantastic experience: The best service I ever get in my life and I feel know that God Jesus himself came down on earth and listen to pain and helped me and I feel like docs team and police lady officer who came to check on me saved my life and I am sure I will get justice here in Yakima by police team to investigate and put those criminals who made plan set up drugs in my life and how they wanted to kill me and I lost all my bussiness and I don’t want loose my family ! Thanks for the support and now I feel I have family the docs police who will help me to get justice and help to get me health mind good and get me back on path to achieve my goals and in future what experience I have I will help others too who are targeted by drugs addiction to. Get there life back too! As drugs not crime if someone get addicted it’s like cancer they need treatment do not hate them as once they were yours loved one and help them to get back to life ! Thanks for saving my life ! God bless you doctors and law enforcement

Fantastic experience: Ana was super helpful would recommend it's family members

Fantastic experience: I was very pleased with my visit with Sarah Warr. She was very knowledgeable and kind. I felt she really cared about my health and welfare.

Fantastic experience: Dr. Halle, is a very good she walks us through all details of his health and very patience not in a hurry to get us out the door. Thank you

Fantastic experience: I really like my new primary doctor Kara Smith my goal is to get healthy with her help and keep all my appointments the staff are really helpful and nice