Monarque Health & Wellness

Negative experience: I did so much research trying to find a PCP. I read the bio about their office & read reviews. Talked to customers of mine that were patients there so I really thought it would be a good fit. I was going in asking for help on trying to take care of what I have going on. I just wanted help to take my body back. I was fat shamed! She said everything that is wrong with me is my fault because I've let myself get fat. I'm broken hearted! No one who is a physician should treat anyone like that. The medical system is broken & doctors do not care. SUZANNE SANDERSON HAS NO RIGHT TO HAVE TREATED ME LIKE THAT! Hopefully a fellow provider will treat me with more respect

Fantastic experience: I just selected Nick Normandin as my primary care provider ant Monarque health and well center and I couldn’t be more impressed with his knowledge, expertise, communication, and empathy. I highly recommend Nick to anyone in need of the highest quality health care in Ashland.

Negative experience: After reading a number of reviews I'm finding that I have the same issue as others. I was charged $600 for a visit where nothing was accomplished but to refer me to their other FNP. I requested that my prescription be renewed since I would have to wait to get the service I was there for. When I questioned the billing department why I was being billed for a service that wasn't provided I was told they had to which is patently incorrect. The amount charged is far above industry standard and the service provided is far below. I'm shocked and disappointed to be manipulated by a healthcare provider. It's greedy and disrespectful. I've made an appointment somewhere else.

Fantastic experience: I have followed her from Medford to Ashland and back to Medford. My husband suffers from white coat symptom at the higest level. It has gone over 220/120. He is at easy with her. Also she found another Urologist after one diagnozed him incorrectly.

Negative experience: Forget any semblance of competence with these guys in terms of office operations. They forgot to send lab orders to Ashland Community Hospital after being unable to tell me if their in-house lab took our insurance. Not the first time this happened.

Fantastic experience: Suzanne is one of best health professionals I have worked with, and I truly value her insights and guidance. I recommend Suzanne to anyone who is looking for a team to help them through the maze of healthcare in the US today.

Fantastic experience: I've been a patient of Suzanne Sanderson for about four years. The heartfelt care I have experienced with my provider and the staff is consistently unmatched. There have been occasions when I need to been seen in a pinch over the years, and they've always figured out a way get me taken care of. I couldn't be more thankful to be a patient at Monarque Health and Wellness.

Negative experience: I believe people should see this, especially if your self pay. They charge you 200.00 before you even go back into the room. You talk to the doctor and of course set up blood work. You then get home and get a email that owe the doctor. First visit just shy of 600.00 blood work is separate so of course I had to call and ask them whats the deal with the second visit. Yep another 200 and doctors charge. I'm glad I put it on a credit card. Worse than going to buy a car, so get ready for it.

Fantastic experience: Dr. Sanderson is a professional. She is attentive and a fantastic listener.

Fantastic experience: Health issues can be a puzzle, and Suzanne is always willing to take up the challenge of solving it. She takes the time, listens, and is able to take in new research, keeping up to date and adjusting treatment plans accordingly. All while being kind, caring and professional. Couldn't be better.

Fantastic experience: Suzanne is very attentive and thorough.

Negative experience: Crooks. Avoid at all cost.

Fantastic experience: I have never has a visit with Suzanne that hasn't been thorough, or with unanswered questions/concerns. She, as well as everyone else I encounter, present a welcoming demeanor, answer all my questions knowledgeably and present very professionaly in the way they interact with me. Before I moved to Oregon lived in Portland, Maine... the FIRST Portland not Oregon's city to the north that was named after it. Medical care in southern Maine is very much linked to everything "medical" in Boston, 2 hrs down Interstate 95 from Portland. l My best friend, as well as my nurse practioner for a number of years, was the Dean of the School of Nursing at the University of Southern Maine and had a PhD from Vanderbilt University. Having had the quality of care I received in Maine, I wasn't sure what to expect here in the greater Medford area. Suzanne, you have been every bit the knowledgeable FNP that I had in MAINE and hope to continue with as I begin my 8th decade on the planet. To ALL of you at Monarque, thank you for everything you provide at my visits. . . greeting me with a SMILE, answering my questions, working with me on scheduling appointments to fit my need for someone to drive me to my appointment, and just the overall feeling I get when I enter the front door and see your smiling faces to when I walk out the door to return home. BLESSINGS and BEST WISHES!

Fantastic experience: Always someone available to see me and address health problems. Also good preventative assistance.great staff.

Fantastic experience: Suzanne is wonderful, very personable and attentive. She's a nice balance between traditional medical practices, and incorporating good balanced choices such as a healthy whole food diet, exercise, as well as a positive mental outlook and healthy lifestyle choices for overall health. I always enjoy my visits with Suzanne and come away feeling a little more empowered for the day!

Fantastic experience: Suzanne is a fabulous provider. She is so competent and knowledgeable. I felt like I was in good hands.

Fantastic experience: friendly helpful people, thorough and competent

Negative experience: I had such a great experience with the Doctor but was absolutely shell shocked at the almost $600 price tag for a new patient visit. Even with insurance it was nearly $500 to speak with the doctor for no more than 35 minutes. I do not understand the necessity of being nearly three times the market average but then to not be transparent on top of it is shameful.

Fantastic experience: Great service..love the great energy of the employees...

Fantastic experience: Suzanne Sanderson spent alot of time with me making sure all of my concerns were addressed and that I understood any issues. A+

Fantastic experience: My experience was virtual so this question about my experience at "this place" is somewhat irrelevant, although I did have a good experience with my PCP over video

Fantastic experience: They care about people they want to help you get feeling like you should not how much money they can get out of you and your insurance.

Fantastic experience: I have been going to Monarch, health and wellness, and seeing Suzanne Sanderson for about two years. She is wonderful source of respectful partnership and quality care!

Fantastic experience: Outstanding

Fantastic experience: Thank you Suzanne and the team at Monarque for seeing me so fast. I called in the morning because I had a three week cough that wasn’t going away. I got an appointment two hours later. Suzanne examined me thoroughly and got me all set up with medication. My prescriptions were filled by 3:00 in the afternoon. I’m so appreciative to have a doctor who takes the time to listen and who really cares.

Fantastic experience: The environment at Monarque Health & Wellness exudes exactly that: Health & wellness. The staff is kind and welcoming. You’re offered tea when you first arrive and the atmosphere is peaceful. The providers take their time . I never feel rushed. They make sure all my questions are answered and treat with true compassion. They have been on schedule every time I’ve visited. When I’ve called or emailed needing documents or anything else, they are quick to respond and get me what I need. After bouncing around to several providers around the valley, I won’t be going anywhere else. Can’t recommend enough.

Fantastic experience: I feel heard in this practice and my issues are addressed without me feeling rushed. Thank you Suzanne Sanderson.

Fantastic experience: Suzanne is always professional, yet very personable, and makes her patients feel special. She is responsive to their needs and ideas and willing to tailor solutions to fit their needs.

Fantastic experience: Suzanne is thoughtful and knowledgeable. She is a good communicator and patient listener.

Fantastic experience: I have been going to this clinic for almost 20 years. Over the years I've seen many doctors here and they all have been absolutely wonderful. Everyone at the office is very nice and caring and they give great service and are there for you with any questions or problems you may have. I highly recommend Monarque Health & Wellness!!

Fantastic experience: Takes the time to ask questions to understand symptoms better.

Fantastic experience: Susanne is always kind, loving and attentive, she shows she cares. Thank!

Fantastic experience: Suzanne Sanderson is very knowledgeable, empathetic, and thorough.

Fantastic experience: The care offered begins with the reception. Sara offers extra compassion and kindness. It is such a gift. Suzanne is professional and thorough. It can be a very vulnerable moment, going to a doctor. Sara and Suzanne make a very pleasant environment. Offering quality tea was an extra step that made me feel very welcome. I have recommended Monarque to friends and will continue to. Queer friendly, kind, professional, proactive. Very grateful for this service. Thank you Monarque ❣️

Fantastic experience: I felt heard.

Positive experience: Super friendly and nice to work with. The only thing is I wish the doctors/nurse practitioners would stop misgendering me, it ruins the whole experience.

Fantastic experience: My experience at Monarque in Ashland was very positive. Sarah at the reception desk was kind, knowledgeable and pleasant. Suzanne Sanderson made sure she understood my health history and listened to all my concerns. She showed interest in my care and set up tests to confirm proper meds for my needs. I feel very confident that I will be heard and given good care.

Fantastic experience: Dr. Sanderson always takes her time with me and explains things thoroughly. I would highly recommend her!!

Fantastic experience: She’s through, she’s knowable and she’s a lovely person. She will be missed by all her patients. It will be difficult to replace her when she leaves. Most impressed with her.

Fantastic experience: I appreciate how thorough Suzanne is with the routine wellness checkups. I just had a skin check and she had a special magnifying light so she was able to really see my skin. Very nice people at the office. All my experiences have been good.

Fantastic experience: Being a doctor myself, I must say the treatment I have received and the courtesy and caring nature of each employees is beyond what I have ever experienced before. They go beyond the call of duty and treat you like your family and to have a NATUROPATH treat my head trauma and spinal injuries from my accident 12/19/20 has been a GODSEND in treating me as holistically as possible so I can avoid the side effects of prescription drugs except when it is the only options. They are amazing and I can't recommend them more highly. I wish I would have had such care years ago.

Fantastic experience: Every time I visit Monarque (which this year has been often) Suzanne Sanderson and the team there somehow manage to raise my expectations of what good care really means. Insightful, personal, patient focused, custom, and professional are some of the words I would use to describe their style of care. I have told no less than a half dozen friends and family to use them after listening to them complain about their PCP elsewhere.

Positive experience: As a transperson, finding a healthcare provider who will be sensitive and knowledgeable about my specific needs can be difficult. My appointment with Monarque Health & Wellness (MHW) was a comfortable, inviting experience that surprised me. I had been putting off meeting with a new primary care provider for years, and I greatly appreciate my decision to choose MHW as my primary care provider.

Fantastic experience: Susan Sanderson is a very good health practitioner. She’s well organized, on time and follows through on her end of my healthcare. Overall I believe the receptionists, managers and medical staff do an excellent job of providing quality healthcare. I highly recommend Monarque Health and Wellness.

Negative experience: The new dr they have here (Dr Presswich) does not listen to concerns. In the 2 times we saw him, he tried to prescribe unessasary medicine to our minor. Gave a hasty and inaccurate diagnosis after her (brief) FIRST visit with him, he claimed he was "going out on a limb". He ended up Prescribing our daughter a hazardous medication that landed her in the ER! After the ER visit he STILL tried to push the medicine. He acted egotistical, arrogant and demanding. He treated us (her parents) as a casualty. Dismissing all concerns and making light of everything. The first red flag was when he asked to talk to our daughter privately, something that had never been asked before by anyone seeing our child. He acted like he was above everything and could just do whatever he wanted, he didn't seem to care about the outcome. We dropped him as our child's dr for these reasons. Unfortunately the other health care provider that works there (Lisa Morris) whom we have been going to for over a year, treated us unfavorably after we voiced a complaint about dr.Prestwich. I question the ethics of the clinic now as a whole . We are done with this clinic now, and my daughter is in better hands. We will never look back. Sharing because I believe it may help someone else...

Fantastic experience: For my first appointment here, they were Very nice the front desk receptionist when I came in to check in. Their medical assistant was very nice and understanding also. When I met Dr. Susan Sanderson Who is a nurse practitioner there, for the first time she was very nice and polite to me. She took her time talking with me and doing her job there. I am looking forward to going back and seeing them and yes I do recommend them for others to go see. This is a small private clinic so to me I like them better and you tend to get better care and the doctors seem to be or patient understanding in my experience with smaller private clinics. I will definitely be going back and I’m looking forward to seeing my doctor there again

Fantastic experience: I always enjoy talking with Suzanne That's why I drive from Medford for my appointments. She is thorough and has all my confidence.

Fantastic experience: I am always pleased with the attentiveness I receive and how quickly I am able to make an appointment.

Fantastic experience: Good as always.

Fantastic experience: Great appointment with Suzanne Sanderson

Fantastic experience: Everyone here is very helpful and polite. I know that I will get the best care that I could hope for. Suzanne Sanderson is caring, informative, and takes the time to address any concerns that I may have.

Fantastic experience: For my first visit I felt very comfortable. Accomplished alot in one appointment.

Negative experience: Was super excited to take my whole family here but was extremely turned off by the rudeness of the front desk when I called to cancel last minute. This office says not to come in if you don’t feel well because we’re in a pandemic (sound advice). But if you cancel at the last minute as a new patient, you can never establish care here again. Tell me how those two rules coincide. The person at the front desk didn’t even give me a chance to explain the situation. Sorry for not trying to potentially get other people sick. please retrain those who represent your practice to not be rude to your clients and prospective clients.

Fantastic experience: I have had one office visit and one by Zoom. Both appointments were with Suzanne Sanderson, and I was happy with my experience each time. I was treated with service that was professional and courteous while making me feel comfortable as a new patient. My questions were listened to and answered to my satisfaction. The front office staff was friendly and welcoming.

Fantastic experience: This was my first visit with Suzanne Sanderson, and I am hugely impressed. She was very knowledgeable, and exceptionally kind and intuitive. She actually listened to what I said, a rarity among physicians. The follow up that she suggests is spot on, and respects my inclination to looking to natural remedies whenever possible. I have no hesitation in recommending her to others.

Fantastic experience: Suzanne Sanderson is always very thorough and explains what I need to know to make the best decisions for my health.

Fantastic experience: Dr. Morris is patient, understanding, knowledgeable, and compassionate.

Fantastic experience: One of the best decisions I’ve made for my health going into my 50s has been taking my healthcare to Monarque. Professional, friendly and they make everything so easy. I see Suzanne Sanderson and couldn’t be happier. She’s really listens and I never feel like she has one foot out the door like I have w other care givers in the past. She works ‘with’ me to develop my health plan. I also appreciate that Quest Diagnostics is right there in their office where I can get all my blood draws and tests done. In addition, I like that all of my health records are accessible by me through their online health portal. Making it easy for me to make sense of my health, and I can take my time to go over results and records. My overall experience with Monarque has been excellent. I’m very happy there.

Fantastic experience: Suzanne combines her years of experience and knowledge with a way of being that creates a feeling of safety and trust in the medical intervention she proscribes. Her network of care givers and Doctors is an added bonus. I highly recommend her.

Fantastic experience: Monarque Health & Wellness staff members were all very helpful and professional. My new PCP, Suzanne Sanderson FNP was professional, compassionate, and knowledgeable! She is an excellent listener and open to collaborating with me for my managing care! I look forward to future interactions!

Fantastic experience: I have had the unfortunate experience of having to go to the doctor often. More often than I prefer. Walking into Monarque inspired a feeling of peace. The women at the front desk were kind, endearing, and welcoming. Suzanne was amazing! She heard me. She listened to my concerns and heard everything I said. She also took steps to assist me in getting answers to my elusive health issues. I could not be more grateful and pleased with her care. She spent compassionate time with me and met me where I am in my experience. I wish for all people to have this experience with their healthcare providers. THIS is how healthcare is meant to be. Florence Nightingale would be over the moon. Thank you ever so much for taking the time to see, here, and validate me.

Fantastic experience: Lisa listens, does not judge, takes my suggestions and gives me feedback. What else do you want?

Fantastic experience: great work today!

Fantastic experience: Clean and VERY Professional getting the help I need.

Fantastic experience: Suzanne Sanderson listen, knows and is a good PCP

Fantastic experience: Always efficient, friendly, professional and considerate. It is a pleasure meeting and working with everyone at Monarque Health & Wellnes.

Fantastic experience: GREAT!! Suzanne is caring, knowledgeable, and efficient... We covered much more than I thought we could in just one visit, and it did not feel rushed... Very pleased!!!

Fantastic experience: Wonderful front desk staff and great, knowledgeable providers!

Fantastic experience: I was very pleased with my visit. I appreciated their attention to detail, how they made me feel comfortable, and the way my Dr. listened to and addressed all my concerns.

Fantastic experience: The NP's and staff at Monarque Health & Wellness always offer compassion, genuine care and kindness when I visit the office. I always feel more supported and my spirits are a lifted after my visit. The office is clean, bright and comfortable to be in. This is a safe place in my life.

Fantastic experience: This office has so many kind employees, I know that when I call with a concern or a need for help they will do what they can. I feel like they really care about treating kind requests with kind help. They never treat me like I am a burden but simply try to do their best to help.

Fantastic experience: I so appreciate the knowledge, skill and genuine caring that Suzanne Sanderson provides. It has made a measurable difference in my life.

Fantastic experience: Mrs. Sanderson was really nice took her time with me. Made sure I understood everything before she let me go. I really appreciated that.

Fantastic experience: Lisa was really cool and funny. Very personable. She is not my pcp but I really liked her.

Fantastic experience: Grateful to have a Nurse Practitioner that is extremely knowledgeable & personable. I followed Suzzane from Assante to Monarque for the simple fact that she cares about her patients. Due to her diligence she added years to my life by diagnosing an ailment that I was unaware of then set me on a course to recovery. Forever grateful. Much love for this incredible Woman. Highly recommend her services.

Fantastic experience: I REALLY LIKE, LISA MORRIS VERY THOROUGH, AND ALWAYS ON TIME, I WISH THAT OFFICE VISIT WERE NOT NECESSARY FOR SIMPLE THINGS. IT A WASTE OF MONEY .. WE DID END UP TALKING ABOUT OTHER THINGS, ALWAYS APPRECIATE MY DOC..

Fantastic experience: She is the best doctor i have ever had. She is totally concerned with my health and my concerns

Fantastic experience: Efficient and professional, always a productive visit.

Fantastic experience: Professional, timely, helpful! Lisa Morris listened to my issue, got the test ordered promptly and quickly resolved my health challenge.

Fantastic experience: Suzanne is fabulous in all aspects! Spends the necessary time needed, asks questions and gives excellent feedback in anything you are asking. Personable, professional and friendly. Always available and responds immediately.

Fantastic experience: Went through in great detail the Lab work that was completed. Listened to my thoughts as we mapped out a plan for better health and was generally concerned about me.

Fantastic experience: Lisa was so attentive! She answered all my questions and was so caring.

Fantastic experience: Lisa has been my doctor for a long time, she cares about my health and well being, she always is patient and kind and helpful if I have any questions or concerns, I am thankful to have a person who truly cares about her patients.

Fantastic experience: Suzanne is a knowledgeable in the many areas of medicine that are covered by a primary health care provider. Just as important, she is a good listener. Suzanne, shows understanding of what medical issue we may be discussing with thoughtfulness and compassion. If she feels she needs to reasearch more about a particular problem, she tells me and gets back to me quickly to discuss it. Her suggestions /recommendations reflect that when it comes to both the physical as well as the emotional aspects my healthcare. For someone like me who had the same health care provider for a very long time in another state. I have been pleased to have found someone that has many of the same qualities I respected in my former provider.

Fantastic experience: I’m new to seeing Suzanne Sanderson but not new to the clinic. I feel like one of the family. The office staff is wonderful and, Cheers, every knows my name. Lol. I feel Covid safe there too. Suzanne has been on time and although I don’t know her well, she listens to my story and concerns, is knowledgeable and makes helpful suggestions. I believe I’m responsible for my health care and my doctors are part of my support team. Suzanne and the staff understand this and are an essential part of my team.

Fantastic experience: Love how welcoming the staff is. They always ask if I want something to drink. I have always had amazing care at every visit.

Fantastic experience: Love the staff, Jessica Perley is the best primary provider I've had! She is very caring and professional, she has helped me with so much over the past couple years and I am so thankful for her!

Positive experience: Excellent diagnosis and recommendations that worked to get me back to normal very quickly. I used Pepto and it worked Thanks

Fantastic experience: A really nice, inviting setting with hot tea and friendly staff. Elizabeth Sturm spent a good amount of time with me at my initial visit and was kind and thorough, offering holistic and sound guidance for both my physical and mental health. She listened and was present with me and my concerns. I felt confident in choosing to place my care in her hands.

Fantastic experience: Esa always listens to me and respects my comments. I always feel heard and like they recognize I know my body best! The nurses are also amazing and even the receptionists are friendly and helpful (unlike so many other dr. offices)

Fantastic experience: This is a new way of medical carING! The staff is indescribably attentive, caring - and competent ! Lisa Morris, FNP is my practitioner. Her experience in hospital nursing is an added plus to her extensive knowledge. Even more extensive is her capacity for caring, empathy, involvement - and tolerance of older people and their ills, complaints and challenges. This is a "new way" of care, which also includes pretty instant access to a practitioner. This is a new - and excellent model. Can't praise their operation enough - it's not just excellent people who comprise a great team. There is a higher level of care being demonstrated here! Can't recommend them highly enough! Another plus is a testing lab next door - so that getting some major tests is quick and easy. I have been a mental health practitioner and administrator for 50 years. This is a new and wonderful experience of healthcare excellence!

Fantastic experience: Elisabeth Sturm saw my 9 year son for his annual check up. She was attentive and caring and he thinks she's amazing! I am grateful for the wonderful care our family receives.

Fantastic experience: Issa really knows her medical stuff and always treats me with openness and empathy. One of the best medical professionals I've had.

Fantastic experience: Lisa Morris spent plenty of time with me, listened carefully to my questions and concerns, and thoroughly explained her answers.

Fantastic experience: Great staff, they treat you like family. I highly recommend monarque health and wellness.

Fantastic experience: Susanne was excellent in giving good helpful information.

Fantastic experience: Wonderful staff and personable doctors. They make me feel like I’m cared for and like I’m a real person not a number. Thank you to the entire staff at Monarch

Fantastic experience: Our call was great

Fantastic experience: Lisa Morris, FNP, is a highly competent medical provider!

Fantastic experience: Always a patient centered care approach, warm and friendly and clinically efficient.