Club Metro USA

Positive experience: I was a basic member first. Until one day I park into one of the management parking spots about 2 years ago. I was brand new and some guy came YELLING AT ME and said "Didn't you see that it says management?" I was like "What the heck?" Then he asked me "Are you a member?" I said "YES". I moved out of that spot, Your parking lot is not too big. Kinda tight. But I don't think that's the way to be talking to the customers. Never complained about it. Another ocassion somebody behind me walked in the gym, and I was called very RUDE by some girl. And I threatened with canceling my subscription. I don't need to sneaked people inside your gym. And if from the very beginning you give people some paper with the rules so that they can remember and keep it in mind that it would be better. Later I upgraded to VIP and was bringing my girlfriend until some guy tried to talk to her and we had a problem. I even complained to the counter. But nothing was done about it. The only thing I heard "Ohh he has been coming here for 15 years". I had been travel across the US and everytime I was in NJ I was visiting this gym. I canceled my subscription and after becoming a member for less than a month I upgraded to VIP again. I would give you 4 stars only because I like your gym. But conditioned to future reviews.

Fantastic experience: Just Talking on the phone with Jennifer made me want to go to this gym. Over a yr or so, I've been in an depressant stage and I looked and called places but didn't feel comfortable enough to gym. Their approach abt explaining things was so off and understandable. Talking to Jennifer I felt at eased and good abt joining. Being a single parent, going thru things and feeling insecure she really made me feel good. Haven't started yet but I'm on my own. Will try to update journey

Positive experience: We need a new sauna…in the ladies room

Positive experience: Decent place to get a workout in near EWR. They do $20 day passes, though not advertised + Lots of free weights and machines with plates Enough squat racks Sauna in locker rooms Fair number of cardio machines too Clean: reasonably free of dust and clean locker rooms too (much cleaner than your NY Sports Club or 24 hr fitness or LA fitness or planet fitness) Courteous front desk staff and trainers working with clients in gym Easy to get to from EWR in less than 10 mins by bus, taxi, or rideshare - Some machines in disrepair and in need of maintenance eg broken buttons on treadmills, which are generally fairly old (~20 yrs) and aren't calibrated very well (on one I got on 4% incline was actually 0%; 0% was actually -3.5%)

Negative experience: The lady with the bun at the front desk needs to be fired because she doesn’t know what she’s doing.

Negative experience: wW

Fantastic experience: Very clean place with perfect environment

Fantastic experience: I absolutely love this gym! Not overwhelming with equipment and people. Just perfect.

Fantastic experience: Great place to workout this is the second time I’ve joined this gym. On and off it’s being almost 12 years. The help is really nice and polite the place is clean. And Cameron made me a shake the other day that was amazing. Great job everyone keep it up.

Fantastic experience: You have everything you need ..the staff is very good..no one bothers you..I work out in peace ..I don't want to go to no other gym.

Fantastic experience: nice

Positive experience: I've been coming here for 4 years now what a great place to get it in no distractions thus the 4 stars the staff is real cool

Fantastic experience: Great gym. They have all the equipment you need!

Fantastic experience: Clean, spacious, and well equipped gym. The staff is very nice and helpful.

Positive experience: Other than a lot of skinny guys taking their shirts off during their workout (‍♂️‍♂️) it’s a Great atmosphere, knowledgeable & friendly staff, first rate equipment, variety, clean, plenty of space, competitive rates. Highly recommended. Training with your shirt off under 170 lbs, not recommended. Nobody cares.

Fantastic experience: Always great atmosphere, love the staff . Love it here ✊

Fantastic experience: Awesome, great crew.

Fantastic experience: Great gym. Has everything I need. Great workers. Great plans as well. Love it here.

Fantastic experience: Amazing! Everything you need.

Fantastic experience: Good gym, not too crowded

Fantastic experience: great people, good amount of space

Negative experience: Sauna need to be fixed and the young man in the front can’t take directions. Asked him for a chocolote shake 3 times and gave me a vanilla

Negative experience: Let me start from when you when in the door, people behind the counter most of the time occupied on gossip or other nonsenses than actually greet the members. I am not going to say all them are like that but for the most part 8 out of 10 you wont even get a straight face from them, they act like they are doing you favor. The machines are decent for the most part although as in most gym weight are all over the place, however in this gym the stuff doesnt really worry about put them back in place. I critique that aspect because I actually go to Union and Elizabeth often and in this gym that does not happen, at least all the occasions I been there which is quit a lot. Music is always too loud in the afternoon, I have complained but no one does anything about it, I have to listen to my music with the volume all the way up on my earphones. The worst part of all are the freelance “trainers”, too many of them and there couple that are very/extremely loud, people that goes to this gym knows who I am talking about. Not only too load but also talk behind other members back criticizing their workout or straight being disrespectful. Sometimes I rather drive farther to Union then coming to this gym

Fantastic experience: This gym is clean, the staff is nice, they play great “house” music and it is affordable. The classes are a great workout, especially any class with instructors Odris, Sahir, or Felipe!

Negative experience: The person answering phone calls. Is. So. Rude. They send email for. Promotion. When you call the lady. Is so RUDE they should have a better. Person front desk

Positive experience: Friendly staff, lots of machines and classes to choose from. Plus they have a babysitter option too for mommies like me who need to get things done no matter what.

Fantastic experience: Great gym

Fantastic experience: Great gym. Great vibes. Shakes are amazing.

Fantastic experience: Best gym ever! It has everything you need to have a great workout

Negative experience: Not the cleanliest place. The woman’s bathroom smells like straight up pee! However the Zumba instructor is hard working yesterday only two people showed up for class and she asked for permission to keep it going! The staff has all been friendly and helpful they have a good fitness community. I just don’t really think anyone bothers to fully clean up or renovate the place! I have memberships at other gyms and only come here for work days since it’s close to my job however if I had a different choice of a cleaner place nearby I would deff take it!

Fantastic experience: Best place to work out! It's clean, spacious, different level, open early, close late, excellent location, has several classes, different trainers, awesome juices, has sauna and a mixed crowd!

Fantastic experience: Gym is nice Definitely worth the membership

Negative experience: Worst gym, the people who work here are so unprofessional, rude & nasty. Especially the manager wenser he didnt care about the complains. He didnt bother to even apologizing after explaining my frustration. I am never coming back. I suggest anyone whos thinking about opening a membership here to think again. Save your money, theirs better Gyms out there that actually value their customers unlike this one and have way more options. The machines never work, the classes are always cancelled. Theyre so quick to bill people but cant help NO ONE. worst experience ever. I had to contact the corporate company to get this resolved because Wenser the manager didnt have the decency to even try. If this club cared about their customers I wouldn't be writing this review. Someone wants to reply to my review but cant have the decency to reach out to me to try and fix my issue. Its so unprofessional that i have to keep writing because someone behind this screen doesn't want to help me. I lost my job due to the pandemic and this is the only gym still billing people. No one ever called, texted, emailed not even a single paper letter in the mail stating they were still billing people. Im not asking anything for free but if my account is already in collections from January why am i still getting billed for September OCTOBER . I need to dispute these charges and the manager that he supposedly the owner says he cant do nothing but he was the one filed first? Every other company has offered extensions, waivers, credits, lower premium and when i call to get an extension they cant offer anything? Not only were they closed for a couple months the least they can do is try to accommodate customers who were affected by the pandemic. Like i said these people dont care about you. Im so angry i cant even go to another gym cause i apparently i have to stay at this one . i dont even live in Newark i never authorized the transfer either . Save your time money , coming here is NOT WORTH IT

Fantastic experience: Great setup and always is empty gets the job done!

Fantastic experience: Great atmosphere. Wonderful staff are always willing to help.

Positive experience: Great customer service, especially afternoons. Gabby and Levi are great people

Fantastic experience: A very great gym

Fantastic experience: Great atmosphere to get a nice work out with top of the line equipment. At times the repairing of broken equipment can be delayed but over all a great gym.

Fantastic experience: Very good environment and friendly people. They have the best Personal Trainer Felipe Rausch.

Fantastic experience: Been coming to this gym for about 10 years now. Wouldn’t change for anything. Jerry’s special shake. Ingredients: •Pineapple & Strawberry puree •Chocolate protein powder •One packet of Peanut butter •Oatmeal •One banana •ice & blend Enjoy! Jerry Alvarez.

Fantastic experience: Come Everyday, Great Parking, Best Shakes, Great Workout Equipment, And Great Training

Fantastic experience: Best gym in the world

Negative experience: I’m a Patterson home guest!but I’m a traveling nurse American thought Gyms where judgement free zones your suanna is whack machines weak guest (members) just hanging out judging people. I was very uncomfortable think I’ll try planet fitness thanks anyway Club Metro Health And Wellness Lol

Positive experience: Great convenient location, staff, and up-to-date equipment! The trainers are very personable and interested in knowing how to help people the best. Great energy.

Fantastic experience: Excellent service. The gym is mad clean and the staff is very secure on making sure the equipment works. Free samples once in a whole & the gym usually has a lot of open space to make you feel free to move around. 10/10 would recommend

Positive experience: Good gym, would be even better if it had better weekend hours.

Positive experience: Great place to work out and very friendly staff.

Fantastic experience: Courteous staff offered an Ice water refill on my way to the water fountain. #Blessed

Negative experience: This place is terrible and when you her membersy and you Cancel the will taking monte from your pakage.

Fantastic experience: My first time here and I loved it the atmosphere was great the people was friendly but the thing I liked the most was the sona it was a great feeling after a good work out

Fantastic experience: Best gym Jersey City has to offer!

Fantastic experience: Best gym in New Jersey !!!! Max and Michele are the best !!

Negative experience: they say that there are spinning classes but in the spinning room there are 10 bikes being 4 broken, Paulo the teacher are the best, there is but the room and the bikes leave a lot to greet and we still pay for the spinning apart should respect their customers

Fantastic experience: Love this gym I would refer anyone to try it out also its very clean

Negative experience: Poor customer services. I cancelled my membership 2 years ago because i moved. Now I just received a letter from a collection agency saying that I own money to the club. I called several times to club and it seems the manager is always busy. Now they just not answering me or avoiding me and my credit is ruined! I will not recommend this location.

Fantastic experience: I like it the staff where very nice . The young lady was super sweet . I really enjoyed my time there. It was super over crowded at all which I like I can’t stand people looking at me while I am working

Fantastic experience: I love it here!!!

Fantastic experience: I have been a member at club metro for a year now, and I highlt recommend. The service is always excellent, and thr atmosphere is very enthusiastic. The staff consistently try their best to make your work out experience the best! Plus, their shakes are always amazing. If your looking for a gym to go to, this is the one #teamclubmetro

Fantastic experience: Recently found this gym while shopping around for a new experience and environment. Can proudly say this gym is a membership must!

Fantastic experience: This is a nice place to exercising. I received a good customer service and there are many machines and spaces to use depends of your proposes.

Positive experience: This is a Kool Little Gym in which I only attend when I am training with my trainer Cuba! It's a very home-like establishment but it's not my regular gym Some I am not aware of all the benefits but it's good overall!

Fantastic experience: It was my first time here and i really like the fact that they have all types of different of machines and how different machines are in different areas.

Fantastic experience: Great work out facility fun classes

Fantastic experience: Clean, neat and the employees are very helpful!

Fantastic experience: It’s the best gym in Ironbound and the best shakes

Fantastic experience: I love Club Metro. It has all the equipment you need in a boutique feeling gym. It's never packed and the staff is very friendly and helpful!

Fantastic experience: Max is an awesome manager! Watched him grow from a regular rep to become what he is today. Great guy and love to come and workout here. Thanks.

Negative experience: Waw 100% I didn't recommend any one for this place too small ,expansive I already give them one month notice to cancel even I didn't visit it like four month a go and after 3 month of my cancellation they charging me and give me hard time for my refund.

Fantastic experience: I been coming to this gym for almost a year now and I can honestly say that the staff here is extremely helpful. They guide you and help you achieve your desired body.

Fantastic experience: From my experience I'd say go early in the morning, people are polite, machines are nice and they have 2 floors, both with great equipment. Went there recommended by a cousin, would recommend

Fantastic experience: Love this gym!

Fantastic experience: Workout class was great! Instructor was very energizing and motivating I will definitely be back again!

Fantastic experience: Great instructors clean facility come join and get lit

Negative experience: I wanted to join this gym after moving to Newark, but I hate that they wanted to charge me $25 processing fees and other fake upfront fees,.. The thing that bothered me was the made up fees of $25 processing fees... What exactly are they processing that requires that much fees? Don't scam people with bogus fees, then tie them in a one year membership.

Fantastic experience: This place lit, everybody was nice and helped out. Best experience of my life.

Fantastic experience: Friendly staff, clean machines, and a great atmosphere!

Fantastic experience: Great gym to work out in. The staff is very helpful and it was a great environment. I will definitely be working out in this gym more often

Fantastic experience: Great Atmosphere, excellent staff, and a great variety of workout machines.

Fantastic experience: Excellent Staff and workout area ! !! Lovvveeeee goiingggg tttthhheerrrre.

Negative experience: I ordered a scoop of pre-workout for $3 a scoop and $2 for each additional scoop. I was not able to see the staff member put what I was told was a scoop in the cup and when I received it, the staff member also put water in my cup. I did not ask for water to be put in my cup and that left me with the impression of staff members who may or may not be dishonest. My membership is paid in full for the year and as a new client/customer of Club Metro, I have visited a few different locations. The Newark location is awesome however, this experience (9-4-17) made me feel uncomfortable and deceived. I have purchased pre-workout at another location and they charge a flat rate - $2 per scoop. I would suggest that staff members sell the pre-workout to customers and allow the customer to see what they are receiving and to request water, if they so desire. The decision to put water in the cup should be left to the customer.

Fantastic experience: This gym has everything you need for your workout, regardless of your fitness goals. It's a clean, friendly gym and definitely the best for its price in the area. On site free parking. Overall a solid gym.

Fantastic experience: This gym is so big & awesome. I love it!

Positive experience: Cheap. Has all you need for a typical workout. Has a daycare for parents. NOBODY, not even the staff, racks the weights. You can spend half your workout looking for a matching pair of dumbbells.

Fantastic experience: Best gym in Newark Nj

Fantastic experience: This gym has EVERYTHING anyone could ever need catering to any fitness goal without it feeling cluttered or overwhelming. As a personal trainer this is a top notch gym imo.

Fantastic experience: Best Gym ever ❤️

Fantastic experience: I love my gym

Fantastic experience: Metro is a very clean and friendly environment. The employees was very helpful and polite. I would love to visit again.

Fantastic experience: Cool spot

Fantastic experience: I love this gym and I would recommend it to anyone. The staffs are nice. Lots of machines.

Fantastic experience: Great gym. Clean. Friendly front desk staff!

Fantastic experience: Great gym fantastic staff I would recommend for others plus!! You can bring a friend for free!!! Can't get any better then that

Fantastic experience: really nice place to work out, and the staff is really helpful!

Fantastic experience: Best gym experience. Awesome staff and great environment! I recommend this gym to everyone.

Fantastic experience: Great staff, great machines. Just did shoulders.

Fantastic experience: I missed my gym so much!! I went back for the first time ( my job re-located) in a good minute and it felt good (I was there a month ago but only for the sauna). The helpful, easy going staff , the abundance of equipment, the air, the dance room, and now there so much more room in the main weight room because they moved? the spin room (it's gone). And, I didn't have my music but they have music pumping (except dance room). My complaint is that there is only one water fountain. And my shower was great! It can get very crowded though. I wish it was closer to my job....

Fantastic experience: Great staff and facility!

Fantastic experience: I have been a member for years. I love that its a large variety of machine and a good amount of space. Love it!

Fantastic experience: Great environment and staff, very pleased

Fantastic experience: Great gym most of the staff is great.