Work Out West Health & Recreation Center

Fantastic experience: The equipment I want to use in my fitness goals is easily available. Staff keep the facility very clean and are sincere in their service. This is the best gym!

Fantastic experience: The staff was incredibly informative and helpful with the whole process.

Fantastic experience: I've applied here three times in a month . I'm new here and can't afford a gym memerbership. I used to go 4 days a week in California I need to get back to willing to work for it.

Negative experience: I was breastfeeding my baby in my car when a WOW gym employee came out, knocked on my car window, and told me I need to leave his parking lot. No problem, I moved my car out of their “private lot”. All I’m saying is that there is a kind and decent way to do things, and that’s not it. I wouldn’t want to be apart of this kind of a gym or recommend it to others. ✌.

Negative experience: Absolutely Disappointing and Unprofessional! My names Garrett Phillips I’ve been a loyal member at this gym for years, and I’m beyond disgusted with how I’ve been treated. Despite my long-term commitment, I fell behind on payments, and instead of handling the situation with professionalism, the staff had the nerve to tell me to borrow money from family or donate blood to make my payments! Seriously? That’s beyond disrespectful and wildly inappropriate. On top of that, for the $50 a month I’ve been paying, the equipment is outdated and rundown. The value I’ve been getting out of this place is a joke. If you’re looking for a gym that respects its members and invests in its facility, do yourself a favor and go somewhere else. This place clearly has zero regard for customer loyalty or basic decency.

Fantastic experience: Looking for a new gym. Stephany was so nice over the phone and answered all the questions I had. She offered to help with paperwork since I have vision issues. It's rare to get exceptional customer service these days.

Fantastic experience: Gym was spacious where you could get a great workout and not be crowded. Sauna was exceptionally clean, as well as the locker rooms. Great clientele. Trainers seemed on point. Oh, by the way, 1st time in the gym. Do not live in the state. Got the thumbs up about this place from my cousin. When I head back next year, I will definitely hit the gym more than once. Great job goes to the staff there. Very clean and orderly for such a big facility. Thanks again.

Fantastic experience: Great family like community for a gym!

Fantastic experience: My wife Dani has gone to WOW for years. The manager Sean is fantastic. He is down to earth, willing to help and his best quality is honesty. He is straight forward and the only people that don't like it are those attempting to get away with something as he won't stand for it! Love that! Cleanest best place around and price is super fair! Check it out!

Fantastic experience: The facilities are great! I had some initial issues, but they were all resolved promptly and swiftly by Sean Casten. WOW should be any gym goers first choice in greeley.

Fantastic experience: We love WOW and our family!!!

Positive experience: Great gym been coming for many years. Definitely not as jam packed as the other facilities in town. A lot of my Family has memberships here and we always talk highly of the place. Only thing stopping from a 5⭐️ review is cleanliness of steam and sauna rooms. The hot tub, and cold plunge are cleaned regularly but sauna and steam room seem to be neglected sometimes.

Positive experience: Overall good gym and friendly staff. I worked out here for two years. I left because of a simple billing misunderstanding, I was told one thing by an employee, but charged another way. Management was very much so not willing to work with me regarding the misunderstanding, pretty disappointed with that after being a consistent member for two years.

Fantastic experience: A great gym with very friendly staff and a lot of different equipment to get the best workout. Tom is a great trainer!

Fantastic experience: I’ve been coming with my Husband using his buddy pass and I have signed up with my own membership today and I got to speak with the owner who is very nice and professional. He went out of his way to push through a request as I signed up through my job and he did not have to do that. I love the gym and the atmosphere it is definitely worth every penny!

Positive experience: great gym, good location. prices are a little inconsistent. first day signing up, the guy up front giving me information about the gold membership, said that it was $5 for a day pass to check out the gym. cool, came in today and brought a family member and suddenly the price was $20 she said? for me as a member for years it’s a little high, unsure why it is so much for a day pass. just the inconsistency and offers are not the same. all front desk people should have the information for all members. same with signing up, loved coming for the summer last year 99 day $140 membership. this year i came in and there was no such thing until i explained more in detail about what i bought last summer. asked in person and called, this deal wasn’t on the website either. just a little confusing and frustrating. otherwise the gym is pretty decent!

Positive experience: Hi, Had a bad experience with an employee. I’m in your files as a member. Please have someone from management call me. Chuck

Fantastic experience: Love the atmosphere and endless amount of amenities

Fantastic experience: I love this gym! There are so many machines to utilize and staff is always friendly and helpful. I’m a big fan of the infrared bed. I learned something new every single time I go. It’s a fun place to bring a guest!!!

Fantastic experience: Really nice family atmosphere plenty of equipment for whatever u want to do

Fantastic experience: I used to have an eating disorder and continue to have severe body image issues. Every other gym I’ve gone to makes me feel like I’m being judged or that I’m not good enough, etc. At WOW, everyone is so sweet and accepting. Wouldn’t consider changing gyms ever now. Seriously the best gym I’ve gone too.

Negative experience: Just moved to the state and am looking for a new gym. Lots of people mentioned Work out west to me. I thought dope let’s check it out come to their page and seeing how nasty the owner replies to some people. Not being able to take positive criticism for your own business. What are you 5 years old still trying to argue with people over the internet. Not a good look on your business in my opinion. No thanks, rather just get a membership at a professional establishment.

Fantastic experience: Great sense of community, the people who work here truly care about the members. It is truly a second home. Never once have felt uncomfortable with anybody here like at other gyms.

Fantastic experience: Fun times

Fantastic experience: I've been coming to this establishment since I was 20, I'm 34 now and this gym is still my second home. There is a sense of community and respect within staff and other members, especially my early mornings crowd. We have created a beautiful family within members and something I really appreciate about coming here. Warm smiles of gratitude from Ric in the weekdays and Nick on Saturdays are always appreciated, this is really more like a home and family.

Negative experience: Worst experience I’ve ever had at a gym make it impossible to cancel and they allow males to act out inappropriately around women here. They don’t take any complaints of stalking or guys being weird seriously. This gym is a joke they allow predators to walk around like it’s a candy store. The manager must support it because he does nothing about it.

Fantastic experience: Really cool

Fantastic experience: One of the best gyms I’ve been to, They have the friendliest staff as well I would recommend anyone to try it!

Fantastic experience: It is my favorite place!

Fantastic experience: Best gym in Greeley!

Fantastic experience: Staff is always so friendly. Tons of different equipment, sauna & wet sauna. Great environment for all types of individuals

Negative experience: I called to cancel my membership, the girl took my info said it was all good to go. I got a 32 point hit on my credit because they sent me to collections without a letter, phone call or email.

Fantastic experience: I'm a new member, but Work Out West is really nice and I feel good about choosing this gym. The price is great for the amount of amenities provided, staff is friendly, lots of options for equipment, and the machines don't feel crowded like other gyms I've been a member at.

Fantastic experience: Best,cleanest,warm,friendly work out club in Northern Colorado!! Staff and trainers all 5 Star.

Fantastic experience: I travel a lot for work and have used many gyms across the country. There is truly something to be said for Work Out West, the services they offer, and their instructors. It is so comforting when I return to the gym and I am acknowledged by name. Additionally, I had given up on spin class years ago because of an awful experience. I joined the Thursday morning class at the encouragement of other class members. A huge shout out and thank you to Erin O for welcoming me, helping me get the bike set up for me, and not only ensuring I was doing well during the class, she followed up with me to ask how I liked the class and invited me back.

Fantastic experience: From the front desk (Rich) to the gym floor (Erin) you are welcomed in. My personal experience with Bootcamp, spinning , and Tabata have all been great. Erin helps me with any modifications I need.

Fantastic experience: I was in town for business for 2 weeks. I got a guest pass and was able to keep up with my fitness goals on the road. The gym staff was warm and inviting and helpful at every interaction. The exercise equipment selection was top notch. The gym was clean and well kept and pleasing layout wise. To be honest one of if not the nicest gyms I have ever been in. Considering it was 100°F outside the gym stayed cool to where I was not uncomfortable. It has all the amenities one could ask for in a gym. The clientele or members of the gym was also good and well mannered. No drama with sharing machines or anything. When I go back to town on business I will be going back.

Fantastic experience: Awesome gym

Fantastic experience: Great gym. Awesome trainers, extremely nice staff/management, and plenty of equipment.

Fantastic experience: Absolutely Love this gym and all of the staff!! Steph and Rich at the front desk are always welcoming me with a smile and making me feel welcome! Sean the manager is so kind and helpful and Kaylee and Megans classes are absolutely amazing! I can say for certain I feel like family here! No better gym around and I would highly recommend!!!

Negative experience: Don't sign a membership with this place. You will regret your decision.

Negative experience: Work Out West is one of the worst gyms in Greeley. From a physical standpoint, the layout of the gym itself is very cluttered and at the same time spaced very strangely. While there is a lot of equipment, a majority of it is old and in poor condition (broken, rusted, outdated, etc). It is so hot inside and reeks of chlorine. The overall vibe of the place is just dark, dingy, and damp. From a business and ethical perspective, this place is just shady. From what I have experienced and from what I have read, they make it extremely difficult to get out of a membership. You must send in a physical letter or go in person to cancel. In my written letter, I explained my reason for cancellation as an unexpected change in finances, making this an expense I just can’t afford. Their response was that I needed to provide proof of moving at least 35 miles away AND pay a $100 fee or they would not cancel the membership. That just seems ridiculous to me. This is a gym membership, it should not be that serious. You would think from all the money they are making from people, they could afford to put in some A/C and some better equipment. Go to literally any other gym.

Fantastic experience: Just joined this gym recently and super pumped about being here. The overall feel this place gives is probably the best part. Plenty of equipment always, cold plunge is awesome, clean locker room, and great options for cardio.

Fantastic experience: I’ve been coming to this gym for many years. I start come in a year ago for personal reasons, but now I am back and very excited to start exercising again and enjoy a friendly environment at work out west.

Fantastic experience: Love it

Positive experience: Gym practice good gym etiquette! I started this gym originally un 2015, tried a couple of others (golds and vasa). But the those places have staff as well as members who are full of themselves...popularity contest! If your looking for a no nonsense gym with good people who are there for the right reasons. I urge you to try WOW! Staff is friendly as well, and they have a no picture or video clause in contract! That's an absolute plus

Fantastic experience: Great place to work out. Lots of room and equipment!

Negative experience: Horrible service. Rude employees.

Fantastic experience: Some of the most knowledgeable trainers around! Tom has been a huge support in my journey for better health!

Fantastic experience: Best gym in Greeley

Fantastic experience: Hands down my favorite gym I've ever been to.

Fantastic experience: Best gym in Greeley by far. Amazing staff and best equipment

Fantastic experience: Amazing facility wonderful staff and overall excellent environment for any exercise needs. Great for all ages and is one of the only true family oriented facilities! Director of operations Sean is an upstanding guy and has helped me and my family with every single problem we have had minor or large!

Negative experience: Toxic management that can't handle any criticism

Negative experience: A successful business thrives with kind and cordial management. This facility lacks these qualities. I hope the owner is aware of the dire need for new management

Fantastic experience: Workout West is my all time favorite gym. I love the staff and always feel so welcomed. If I have any questions or need assistance, someone is always ready to help. There are a lot of machines and classes to choose from. The daycare staff has been wonderful with my two sons. The facility is big, clean, and welcoming. I look forward to going to WOW and really appreciate how caring everyone is :)

Fantastic experience: Best gym in town! Constantly improving! WOW has been my go to gym for at least 20 years now.

Fantastic experience: I'm having lots off fun joining the classes, this is a great workout place, staff is super friendly. Never feel uncomfortable.

Fantastic experience: This facility is massive and has every piece of equipment you could ever imagine to workout with. Between equipment, classes, trainers, smoothie bar, and the awesome staff… why would you workout anywhere else? Also… hot tub, sauna, cold plunge, and tanning beds… this place rocks!!!

Fantastic experience: Great gym and staff!

Fantastic experience: Awesome set up, great equipment, amazing staff and nice hot tub!

Fantastic experience: W gym. Everything from the receptionist that greets me to the people in the gym and the gym itself.

Negative experience: Work out west has seen it’s better days. T R U L Y what once was a primer Gym has lost itself to horrible management. It’s sad to see what this establishment has turned into. Poor customer service. Broken equipment. Latches and pins that shouldn't even be allowed on equipment anymore. Don’t think about trying to work on an account or cancel one because the manager is never there. Or too busy partaking in drama to correct issues with customers. Had to follow up and drop off letters 4 plus times to workers. This seems to be a common occurrence. Let alone adding people or taking them off. Took me about six months to see why I had multiple accounts open before one could go to collections instead of combining them because management is never around to follow up or help customers. No returned calls, emails; nothing.(One way to make up for missing accounts that have left to Golds Gym) Canceling my membership was the best thing I could have done. Love seeing the manager talk horribly about past members having issues on his Facebook and blasting private business information all over social media. One thing to bash people for not paying their accounts and it’s another to never be in your office to cancel and or follow up with customers and find resolutions. Don’t forget they don’t have a working security camera on the premises let alone around any of the facility after the current happenings of Greeley when addressed my concerns of security on the premises not one security camera worked in the parking lot. I would think twice before signing up. What once was. There are plenty of other gyms around the area that would love your support and your money, Without the Hassle.

Negative experience: Only came here for the basketball and they took away half the court because of the new owners preference for power lifting. Should be equal opportunity. Can’t even play pick up ball now

Fantastic experience: Don’t listen to all these negative Nancy’s, people of Greeley. This gym is amazing. Workout West has the room for athletes to enjoy their space and has everything you need. You never have to wait in a line for any machine or free weights. Staff are friendly and helpful. Most importantly for me. They have the MMA equipment. Highly recommend

Fantastic experience: The best gym! So much equipment and space! Love the huge hot tub there too. Sean takes such good care of everything. The trainers are amazing, and everybody is so friendly and courteous there. Feels like a second home when I walk in.

Fantastic experience: A real gym. If you know, you know.

Fantastic experience: Great place and great staff...owner is awesome...highly recommended

Fantastic experience: Great workout environment. Lots of space to spread out with a ton of training equipment options. Great staff and management.

Fantastic experience: Great equipment and the environment is amazing. I love how the management team is always in the front to greet you and answer all the questions you might have

Fantastic experience: Workout west has always been a great experience. And the management is very helpful!!

Fantastic experience: The best workout facility in town! Between all the employees and the management it feels like home when walking in! Plus it has a wide variety of equipment and classes to always keep workouts interesting and challenging.

Fantastic experience: I came in for a tour and the management was extremely friendly and they made sure that i understood everything about the memberships and club. I would definitely recommend!

Negative experience: This is by far the dirtiest gym I’ve gone to. It’s frustrating because I love coming here. I love the people and the staff. However, this place has done a poor job keeping it clean.

Negative experience: My son did not like the daycare with one of the workers... Ashley? Besides that the gym is fine and the employees are nice. I was afraid to post because I see the manager argue with folks on here defensively. But I wanted to tell my story in case other parents went through something similar.

Fantastic experience: Great gym with welcoming employees. Top notch equipment and trainers. That Stephanie at the front desk .

Negative experience: The gym itself was inviting and they did provide good service, my only reason for a negative review due to cancellation. I did walk into the property asking for the cancellation of my membership 3 months prior to the end of my annual term. The employee did not inform me in regards to the paperwork and did not note my cancellation. I needed to relocate and would pay out the rest of the contract but I was charged in total of $236.00 due to in contract I was to go in person 30 days prior to end the membership (which I had done 90 days prior to cancel). The team was good in helping me get things canceled but I did not receive money back due to negligence of an employee working that day. I enjoyed the staff but the general knowledge was not present. In cost was a decent charge on my account which they felt apologetic but was not largely concerned in pursuing reprimand.

Fantastic experience: The staff here we’re absolutely fantastic and helped tremendously and they’re very understanding and supportive as a staff thank you guys for all the gratitude !

Positive experience: Nice, quiet and professional place

Fantastic experience: Thank you for working with me I really appreciate it. Stephanie got back to me asap.

Positive experience: Not a bad website, but I wanted a clear answer to monthy membership. It has a page for promotional initial fees and I found a monthly range, but it still isn't clear to me.

Fantastic experience: The staff is always upbeat and friendly. They make the gym feel like your second home. It’s always great to be able to support a locally owned family business.

Fantastic experience: We love work out west! We’ve been coming here for over a year and it feels like home. We love everything that comes with the facility (free weights, machines, sauna, swimming pool, etc.) I definitely recommend!

Fantastic experience: Love this gym! Appreciate how family friendly they are, grateful for the great kid care center and employees, have all the equipment I could ask for.

Fantastic experience: We absolutely love all the ladies that work in the daycare at WOW! I have 3 littles ages 2, 4, and 5 and they ABSOLUTELY love going to the gym with me! We adore Miss Jen and Miss Tracey! I feel completely comfortable leaving the kids with them! Best gym around!

Fantastic experience: We’ve been using the Kidscare at WOW since April 2021, and we have been really happy with it. Our daughter does holiday crafts, coloring, etc. on top of playing with toys and the other kids. I can’t tell you how many times I’ve walked in to pick her up and one of the attendants is on the floor playing with the kids. They all know my daughter her by name (as does the front desk staff), and she loves it, too. I recommend WOW to everyone, especially if they have kids!

Positive experience: I have been a member of this club since 2012. I really enjoyed the classes and thought everyone was very friendly. When asked during covid if I wanted my membership frozen I said no so that it would help the employees be able to keep getting paid. However now that my job is changed and I no longer can come to workout West we ask for a cancelation early in December and was told that we had to wait 30 days which meant my membership came out again in January.. When I called I was told nothing they could do but they would have a manager call me The manager called me told me the same thing I'm very disappointed that my membership came out again in January when we worked so hard to help employees there. Because of poor customer service I will not recommend this club. Thanks for your response to my review, at least I finally got you to talk with me. I have worked in business where I know how cancelation policies work so I know a phone call from you would have been all it would have taken. So sad that's how you run your business. A refund for January would speak highly of your concern for your members.

Negative experience: I was charged my membership due for January by mistake. My acct is frozen due to covid issues until March 30th. I called WOW and after a lengthy conversation WOW said they would refund the dues.. i also informed my acct was hit with overdraft fee.. WOW informed me to call the Billing office to get them refund the overdraft fee. The billing company said they would not refund the overdraft fee.. So long story short i have been a member for over 10 years, i iwll be cancelling the membership, thanks WOW, I hope you buy some equipment with my over draft fee.

Negative experience: This place was asking for money when they were shut down due to covid. Now that the customers get covid they can't help them out. Been with them 1.5 years. I wanted to support local businessBut the company doesn't support the locals what a shame

Negative experience: did the year commitment and regret it very much. i had been there for 4-5 years and they never bothered to remember my name. the equipment is probably as old as the gym (35 years), many of the dumbbells are broken and the basketball court is only half court. sean was also rude when i asked where a piece of equipment was. really wanted to support local business but they make it hard to want to continue to do that. the terms of the contract are also bogus because to end the contract you have to move more than 35 miles away or have an injury to only freeze the payments on your membership, definitely not worth paying $40+ a month especially bc they close everyday at 10pm and 7 on the weekends.

Fantastic experience: Very big complex with nice staff members and a great general Manager. Highly recommend this gym to people wanting to get back in the gym or even quit the gym your currently at.

Fantastic experience: Great staff, very friendly. All of the trainers are very knowledgeable. The facility is well maintained. Great atmosphere, family vibe

Fantastic experience: Great gym! Feels like a second home when at workout west! Sean and staff are always very welcoming and friendly!

Fantastic experience: Excellent staff and a clean facility. Everyone always had a smile and was a great help with any questions that I had.

Fantastic experience: Sean was great! Very knowledgeable, professional, and friendly. He made me feel very comfortable. Highly recommended!

Fantastic experience: Workout west is a great place to train with friendly staff. Sean Casten runs a great gym and has been an excellent friend and trainer to me for many years. Highly recommend this gym and staff!!

Fantastic experience: WOW! Is the best place in Greeley to work out!! I have been a member of this gym for over 25 years!

Fantastic experience: Love this gym, I’ve been here since high school! Staff and the manager are always welcoming and accommodating!

Fantastic experience: Thank you to Sean for your honorable service to me. I feel that I can support this gym and their team. Any misunderstanding was dealt with and by Sean. I will gladly support the brand of Workout West. More purchases from my end will come!

Fantastic experience: Best gym in Northern Colorado. Weights: free & machine, courts: Tennis & basketball, pool, saunas, hot tubs, and various classes. Staff is excellent!