Comprehensive Behavioral Health

Fantastic experience: Dr Brooks Floyd is the best I can’t say enough about him

Fantastic experience: Wonderful place with excellent people

Fantastic experience: Dr. Kane and Dr. Bourdeau are very thorough and professional. They listen to your needs and lay out a game plan in order to get you back on the right track of life. So far my dealings with them have been pleasant and to the point. Their knowledge and professionalism with my case has changed my negative mindset towards therapist and treatment plans.

Fantastic experience: Absolutely great experience there. It's very nice and welcoming. Glad I found a safe place to talk and get the help I need

Fantastic experience: I seen Kelli Cash and she went above and beyond all that I expected during my visit!

Fantastic experience: Great visit. Everyone was helpful and easy to work with.

Negative experience: I'm giving 1 star. The front desk staff would get 5. Everything else the vibe was extremely strange in every way. Taking my picture without asking was odd. The blank look on everyones face like they were zombies. The doctor sucking down energy drinks and wanting me to do TMS therapy. After I explained I don't drive and couldn't go there everyday for 5 days he seemed to not care at all, so he obviously was pushing for TMS. Oh and he wanted to stop the one medication I said was working and try something else. So no thank you I'd rather not be a zombie. I'll stick with therapy. I don't do reviews but I thought this should be public knowledge before going.

Fantastic experience: Excellent service. Superior provider Dr Kane. Minimal wait time. Office or telemed available.

Positive experience: My visit to Comprehensive Behavioral Health was magical.

Fantastic experience: Had my first visit and was squeezed in so I could be seen and not have to wait 2 more weeks. I'm so grateful and thankful for the Dr and staff for working it out for me

Fantastic experience: Great! It makes you feel at home!

Fantastic experience: First time visit, no long wait for an appointment. The front office was helpful and polite, I saw Brandon who was also a great listener and showed a genuine concern for my heath, my follow up appointment was made for only two weeks away. I’m finally getting the support I so desperately need. Thank You Patti Jones

Positive experience: Nice people comfortable waiting rooms

Fantastic experience: They take the time to listen and provide the best treatment

Negative experience: Very poor communication with office staff. I had a billing issue and tried calling and emailing the office several times to fix it. I spoke to two different people. The first person said she offered to adjust my bill at the time of the call, which is not true. I called them a second time, and a different person said the Office Manager would call me back. So, this mysterious Office Manager has never called me back. I left a VM this week. They call back and said they won't adjust the bill because it has been more than a month since it was issued. That is 100% FALSE as my statement was issued 9/10/24. Date of writing this review is 9/30/24. I've paid $460 for just two visits. On my second bill, they had the audacity to charge me $2 postage for a paper statement! To be perfectly blunt, it's the lack of communication, the lies, and coldness of the office staff that I'm writing this review. I'm so disappointed in services received. I would not recommend this place to others. Update: 10/1/24 - This review has nothing to do with HIPAA. Seeing this online response as opposed to CBH directly calling or emailing me shows their mismanaged priorities. I still haven't been spoken to their Office Manager nor do I expect they will try to reconcile anything. Being told they are "in a lot of meetings" is sad...

Fantastic experience: Since coming to Comprehensive behavioral health this past year and a half, I’ve received the best care ever dealing with my mental health. The staff are really sweet and helpful. Ms. Erica Bordeau, NP is definitely one of the best! Providing the absolute best treatment, she's very kind and understanding and she cares so much for her patients and it’s a blessing to have her as my NP. I totally recommend CBH. You wont regret it!

Fantastic experience: Everyone there is very friendly and helpful.

Negative experience: The high rating you see on this page must be bought. I know absolutely no one who has had a good experience with this place. Just look on other sites, you will see what's really going on.

Fantastic experience: The best of the best!!! Dr. Kane is Awesome & his Staff are the best!! He really has a great team!!!

Fantastic experience: I met with Kelli Cash for a new patient medication management and she was great. She was easy to talk to and never made me feel uncomfortable talking about my mental health. It was only about 2 weeks to get an appointment whereas it was months to get an appointment at every other place I called…. I live in New Market but the trip to see her is well worth it. I would recommend Comprehensive Behavioral Health with no qualms!!

Fantastic experience: Wonderfully knowledgeable professional staff. I felt completely understood and satified with my visit.

Fantastic experience: I’ve been going to comprehensive behavioral health for a few years now and absolutely love them! They have helped me to feel like myself again! Will 100% recommend them every time. Thank you Comprehensive

Fantastic experience: Everyone is so kind and are always there for you

Fantastic experience: Punctual, accommodating and friendly Team. Provider Stephanie B is a joy.

Fantastic experience: Dr. Kane is awesome!

Fantastic experience: They are superb. Real help for people who need it. Everyone is friendly and professional. My own Dr has been a revelation. She is personable with deep regard for my feelings and thoughts. I feel valued which is important for those with depression ect...

Negative experience: I once was going here and attending. A few years ago I wasn’t in a good place due to everything I have experienced in my life which was a lot of abuse and neglect and trauma. PTSD, anger, confusion,insecurity and not feeling loved or excepted by anyone was many of the few feelings I was experiencing. I started working with them and vise versus in hopes to get better. However I slipped when I started dating a toxic person. She didn’t help me at all and there was a point where I could only take but so much suffering from that sort of pain I was enduring and inflicting on myself and during that time comprehensive behavioral health kicked me out and told me I was no good. Eventually after hitting rock bottom, I finally decided to turn my life around by getting the help that I needed. I started with taking medication again and speaking to a dr, going to the gym and started working again and eventually I was getting better. Sadly that person I once was, was no longer me and I was no longer loved and excepted so eventually I was kicked out and disregarded again. I wanted to come back here to comprehensive behavioral health in hopes to apply them to my regimen again in hopes that they will not treat me like they once have and see that I am not the trash they once knew. However after decided to cancel an appointment 24 hours in advance through the patient portal due to the decision to pick my grandmother up from the hospital after her surgery since my grandfather couldn’t due to his recent surgery they still see me as the Collin they once knew. I had hope that they would work with me but instead they are charging me $50 for not attending to the appointment due to them not having any proof of the cancellation. They have treated me like garbage and yet again telling me that I am no good…. I am doing the best I can paying off what I can for the life I once lived but dang they aren’t helping… next time I’ll call and not trust in a faulty system that needs to be updated clearly

Fantastic experience: Always a pleasant experience. Dr. Daphne Thomas is very helpful and sincere. I always feel heard and respected.

Fantastic experience: Comfortable office, efficient staff, and knowledgeable, compassionate and professional provider.

Fantastic experience: Dr. Kane is great. I highly recommend him !

Negative experience: You are better off going somewhere else. I sent messages on the portal that are yet to be responded. The psychiatrist Kelli Cash is yet to even share documentation I need yet I paid for a consultation. If as a business you cant deliver ' DO NOT WASTE MY TIME AND MONEY'. *Update after my review* One of the representative(Emily ) reached back only to realise they went against the instructions I gave them and sent my medical records to an address without my permission. Emily had the audacity to respond to me calling me out for not being honest and responding in block letters. On telling her to share the record release I sent and the documentation I asked for, I was asked to call the office and maybe she will send it to me. 1) I dont understand your obsession with being called, why is an email not sufficient. 2) Kindly train your staff on phone etiquette, email etiquette, (they are rude and incompetent). 3) You only respond when I complain in public domain ( it seems you are more concerned about PR ) 4) For the last time ........ Comprehensive Behavior Health ( or whoever is concerned) can I have my health records sent to my email and stop sending me stories. Just attach the paperwork in my formal email/ portal and stop your sideshows. You have taken my money and are still wasting my time. 5) Dont ask me to call you just respond on email not everyone has the luxury to make calls all day and night to get what is rightfully theirs.

Negative experience: I'm giving them 2 stars, only because Lauren, the PA-C that I seen was pleasant. However she seemed more interested in prescribing meds than learning about my past medical history. As a self pay patient I paid $200 for my initial visit. The first 100 had to be paid at the time of scheduling. The appointment was supposed to be about an hour, I got 30 minutes. I expected her to take time to learn my medical history so she could make a well informed decision about medication choice. Instead she just asked a few cursory questions and then started discussing meds. It was more like a follow-up appointment. She prescribed the worst possible medication for what I'm going through. One dose made my condition worse. I feel like I paid for services I didn't receive. Dr. Kane's office came highly recommended by a friend. I left feeling very disappointed. I'm also very frustrated that the office is closed on Friday. I have no choice but to tough it out for a 3 day weekend or go to the ER. I visited this office 20+ years ago and had a much better experience. *update Please Dr.Kaine respond to this review. I'm tired of all the comments telling us to call the office to resolve our problems. The number given is for the office staff where most of the problems originate. A week ago one of the office staff was very rude to me and didn't allow me to give her all my info. She then wrote a false report and sent it to my provider. This resulted in me receiving bad advice and endangering my life. Now to get the proper treatment I have to go to the office and pay $95 for a 20 min.visit. I was there just 3 weeks ago and had to pay the same amount. I'm not happy.

Fantastic experience: Kelli Cash is the first psychiatrist that I actually ENJOY working with, and has helped me finally find a medication that works for me.

Fantastic experience: Lauren Fackler is the best one to go to!!!! Very knowledgeable very kind and soft spoken.she listens to your concerns.

Fantastic experience: I love Comprehensive Behavioral Health! The staff is friendly and Dr Fackler is wonderful to work with.

Fantastic experience: Kelley is my favorite provider. She always listens to me. She works with me to find the best way to try and improve my mental health. I've been going to comprehensive and I don't see me going anywhere else unless I moved away.

Fantastic experience: It was amazing they listen to what you have to say

Fantastic experience: I really like my provider Erica Bordeaux. She has my best interest at heart. The business itself always has someone on staff to help you.

Fantastic experience: I felt very comfortable with Dr. Stephanie Bruton and all her staff were very friendly.

Fantastic experience: I loved the warm and welcoming vibe I got. It felt less like a doctor's office and more like a therapy place, calming and relaxing. The doctor I had was so kind and engaging. They waste no time in getting you the help you need. They are skilled at both therapy/counseling and prescribing medications. Overall a great place to be.

Fantastic experience: The tablet paperwork was convenient and fast the dr. Was very helpful and the employees were very polite and helpful

Fantastic experience: My experience was very pleasant. My doctor listened to all my concerns and answered every question.

Fantastic experience: This office has on line appointment requests, telehealth visits, and is walk-in from the street… Not a lot of walking. It’s a long drive, but I like them good enough to stay.

Fantastic experience: Pam is who I see, I have been seeing her for over a year,she's great , but everyone is really nice there

Fantastic experience: Comprehensive Behavioral Health is top notch in managing medications for an individual experiencing depression, anxiety and ect. They treat each patient with compassion and care. Brandon Gallo is the best!

Fantastic experience: Very respectful and through. They really seem to care and want to help to help you with whatever you may be going thru. Highly recommend

Fantastic experience: They were not only fast, but strove to hear me out and provide the best help they could. I would recommend anyone to go here if you are struggling

Fantastic experience: My anxiety can get pretty bad in places that are new to me, but my first appointment went very smoothly. Instructions were clear, and I didn’t feel confused or anxious about what I was doing or where I was going. They’d tell me where to go, where to wait, what to do. It was also quiet and clean. I didn’t feel pressured or awkward at all during or before my appointment.

Negative experience: This office is a joke. Seriously, if you care about your mental health go somewhere else. The two doctors I've seen here were fine but the office staff have no business in the medical field. If you read through these reviews you'll find an alarming number of people who were denied care and critical medication over scheduling inconvenience or very minor payment discrepancies. This was my case as well. I HAVE BEEN DENIED MEDICATIONS REPEATEDLY over very small discrepancies. The most recent time I was never informed when my refills were going to run out until I was out of medication. Upon calling the office I was told I would need to wait a week to be seen before a refill was allowed. I asked for a partial to get me through and was told "I don't know, I'll send a message to the doctor" No reply after that, no effort, no care. I had to call constantly over a span of 4 days to get a partial. It was to late. I was already withdrawing. For 3 weeks now I've been dealing serious complications from the withdraw. This place doesn't care about you, and I'm honestly surprised no one has sued them for malpractice.

Fantastic experience: Very friendly staff. PA Brandon Gallo kind a d helpful. Have both in person and tele med appointments. Highly recommend.

Fantastic experience: Everyone is so so nice and I love seeing Stephanie she really listens to me

Fantastic experience: I was very nervous about the visit but was pleasantly surprised by the comfortable atmosphere and the friendly but professional tact of Lauren. If I am in need in the future I would absolutely go back.

Fantastic experience: Very professional and genuinely care about their patient's well-being

Fantastic experience: Stephanie Bruton has and continues to be helpful with my care. Highly recommend her!

Fantastic experience: Brooks is an amazing psychiatrist! The office and staff are very lovely.

Fantastic experience: Jason Carter has been seeing me for a few years now. Everyone takes excellent care of my needs.

Negative experience: They leave you hanging with Medicine in a second. At first they said it was my bill wasn't paid in full. After making my account current, I spoke with them, supposedly everything was find for a refill. After waiting a week with me and the pharmacy calling and asking them to call it in, they finally told me they didn't call it in because I hadn't been seen for a while. First, I had 2 appointments in the last 6 months and the medicine and dose were worked out. Second, I had another appointment already set up for a week later. Either there arebad policies about refilling or there communication is terrible, or, more then likely, both. It is just not what you want at a Behavioral Medicine Clinic, I can only imagine the repercussions.

Fantastic experience: As a caregiver I transported a special needs individual to her appointment at this location, the individual absolutely loves her doctor. And the care she receives at this location Is suburb. I love the fact that the notes from every appointment is typed and not hand written as often hand written notes are not legible . And as a caregiver of a special needs individual If unable to attend the appointment, it would be easy to overlook or misinterpret.

Fantastic experience: Attentive; listened really well to me - even when I know I wasn’t good at explaining my condition. But it was like Dr. Kane just “got it!” So grateful.

Fantastic experience: Jason is amazing. Great facility & providers

Fantastic experience: I’ve had a great experience here. Brandon Gallo is kind and understanding. They always work hard to fit me in, Even on short notice.

Fantastic experience: Very down to earth staff. Made me feel like there’s real hope for my future.

Negative experience: I've had a positive experience with Dr. Gallow, but my experience with the office has been predatory and almost what feels like unethical. I had an outstanding payment and the doctor's office withheld future appointments which they said were needed to continue my prescription. I've received the same medicine before with a primary care physician and I wasn't required to schedule pricy appointments every three months just for a ten minute telemed appointment to "check in." I'm an adult, if I am having adverse side effects it is my cross to bear to schedule an appointment. The costs really add up, with insurance. I also don't think it's ethical to refuse appointments that are necessary (only by your office's policies) to get medicine needed by the patient if a patient is struggling with a bill, it's not good practice. Offer a payment plan, or an alternative, but don't withhold medical care, especially if the appointment is virtual. I've never had any other practice do that. Friday, 12/15 the office was closed and I left a lengthy message stating I'd like to pay my balance and that I would sign up for an appointment for 12/22 and to please not cancel it as the office is closed and I can't make the payment until Monday. Then, I get a call back on Monday, my appointment I cancelled was rejected and I can't be seen until the 4th, further preventing me from getting medicine. For a provider trying to better patient's mental health the practice is really just causing more stressors. Will look for another provider after this appointment.

Fantastic experience: I love having the flexibility with doing my appointments via telemed!

Fantastic experience: I travel an hour for my daughter to be seen by Ms. Cash and honestly I'm so glad that we did. All the staff is friendly and helpful and talking to Ms. Cash makes me finally kind of feel heard. I love the fact that they offer telhealth because even though I don't regret the decision to go to Comprehensive Behavioral Health the drive is sometimes just alot, especially when I already have a million things going on. So thank you to everyone at Comprehensive behavioral health for being there to actually help instead of giving up like the others.

Fantastic experience: The office staff and my practitioner are respectful of my privacy and provide me with adequate information handling my disease.

Fantastic experience: I have been with this practice with the same Dr for 17 years. I have been through a lot of different situations and have always received the Absolute Best Care! Dr Kane is Absolutely Excellent & I wouldn't even dream of going anywhere else, obviously after 17 years. If that doesn't say something about the care that I have received, I don't know what possibly would. I would Highly Recommend this practice to anyone who needs the kind of care that they provide. The office staff are Really Great as well. Very helpful with anything that they can do for you and respond to any issues that you need assistance with in a very timely & fast manner. The Entire practice is Awesome from beginning to end!!

Fantastic experience: Office staff is patient, accommodating and courteous; Dr. Kane is excellent in his ability to diagnose and prescribe.

Fantastic experience: 18 years of top shelf treatment. I could not ask for better.

Fantastic experience: I’ve been seeing Brooks Floyd since April. He’s helped me make huge strides. I see people complain about their services, but I’ve had nothing but courteous and professional help from everyone at their office.

Fantastic experience: I had an appointment today and was very apprehensive to talk about things I've been dealing with. Kim was great with listening to me. The medical office assistant was very friendly. I recommend them to anyone struggling with mental health.

Positive experience: I had been going here for about a year, but looking back I feel it wasn't worth my time. They started wanting me to visit weekly which was something I just couldn't do with my work at the time. And when I would tell them I couldn't do that, they'd refuse to refill my prescriptions. They'd claim it's illegal to refill a prescription without having seen a patient which is simply not true. Honestly the behavior felt very childish. My doctor was friendly and helpful when I saw her but they're handling of medication is just wrong. So I would personally not recommend going here for your mental health needs.

Negative experience: Kelli Cash is trash. Do not let them give you an appointment with her. She does not care about you or your needs. I wish the worst for her, and her family.

Fantastic experience: I've been a patient for years and they truly have cared about my feelings and listened to my feedback . I appreciate them more than I can explain. My life has. Been better since joining them

Fantastic experience: I was able to check in with ease. I connected with my therapist and we completed our session in a timely manner. I also texted the office regarding submitting a copy of my license and insurance cards and was instructed on how to complete this task.

Fantastic experience: My counselor referred me here at the beginning of the year, so I started seeing Jason, and he is awesome. I felt like he really listened to me and understood my situation and needs and was able to prescribe medication accordingly. When I needed to switch meds or schedule another appointment, it’s been super easy to request appointments online or call and talk to one of the staff. I really appreciate the kindness of the office staff and the overall professionalism and punctuality. If you’re looking for a counselor/psychiatrist/behavioral health provider, I would definitely recommend here!

Fantastic experience: This place is amazing! Efficient, professional, and caring at the same time! Daphne is an incredible doctor! Knows what she doing and has really really helped me!

Positive experience: Good experience. Thorough. Good follow up with review of meds

Fantastic experience: Great care. Ms. Faulkner (sp)? Is extremely thorough and listens to my concerns. When I am with her I feel like she respects that I know myself and my history and listens intently to my needs. I highly recommended Comprehensive and her.

Fantastic experience: My experience with this clinic has been wonderful they are the most compassionate group of people choosen to a profession to help aid others to back their greater selves with tools they were taught. I WOULD HIGHLY RECOMMEND IT TO ANYONE WHO IS SEEKING TO GET BACK TO THE YOU WERE BEFORE YOU FELL INTO THE RUT AND GOT STUCK. ITS OK THEY WILL LISTEN AN NOT JUDGE HELP AN NOT CONDENM.

Fantastic experience: A very professional/compassionate practice. I had Lauren and she was so personable.

Fantastic experience: I’ve been seeing Dr Kane for quite a while now and I’m extremely happy with my care.

Fantastic experience: I love the mental health providers at comprehensive behavioral health. They care about your physical and mental health. The staff are very nice and professional. I would recommend then to anyone.

Negative experience: I love my provider. But they’re literally holding my medicine hostage until my next appointment. By the time I see my provider again it will be close to a month without my medication. It’s absurd and honestly neglectful.

Fantastic experience: They do a great job at meeting my medical needs.

Fantastic experience: excellent facility for mental health treatment. the staff is friendly and helpful and my doctor is attentive to my needs

Fantastic experience: I first saw Dr Kane in 2006 and since then thru my ups and downs has as my doctor stood by me. Knowledgeable and not set in his ways to still suggest other options if something is not working.

Negative experience: One YEAR wait on Spravato treatment! They really need to increase their capacity with so much demand in the area. Clinician was nice, professional. Office staff was helpful and friendly as well. Update: After 18 months into a 1-year wait, still no openings!!

Fantastic experience: Brandon Gallo is excellent! Everyone at this place is very nice and welcoming.

Fantastic experience: Friendly environment the folks are pleasant and they work hard to accommodate you. They work with you to better you.

Fantastic experience: Excellent care, professional and caring staff, state if the art technology, and brilliant providers saved my life. I will forever be grateful.

Fantastic experience: As usual, Dr Kane listened to me. Really listened to what I said As a long term patient, I only have good things to say about Dr Kane and his staff. Dr Kane is very good with the psych meds and not afraid to think outside the box. I am at a better place because of the care I have received at the practice. Thank you!

Fantastic experience: At Comprehensive Behavioral Health both the health and administrative staff really care and make you feel comfortable.

Fantastic experience: Love Jason Carter, he has helped me tremendously and I highly recommend this establishment based on my experience with Jason! The rest of the staff is always friendly and punctual as well!

Fantastic experience: They treat you like a person here. Highly recommend, and am very glad I found them.

Fantastic experience: Dr. Kane takes the time to listen to you. Highly knowledgeable on treatment options & refers the best-fitted for his patients.

Fantastic experience: Dr Carter was referred to me and I have referred him to many others. He is so friendly, smart and humorous. He gives me great advice about my children and life in general. Any time I call with a concern he promptly replies.

Fantastic experience: Excellent! After receiving my referral they got me in within a week. I found the staff to be very kind, polite and professional. The office was clean and appeared to be ran very efficiently. This was my first appointment and I was in and out within an hour. Highly recommend Dr. Cash and Comprehensive Behavioral Health.

Negative experience: The practitioners are wonderful, but the office itself is extremely disorganized— cancelling appointments with no warning, mistakenly billing for no-shows, etc. I was sent to collections and had my portal closed for a no-show fee added to my account by mistake. It tanked my credit and delayed me getting my medication by weeks- and then my prescription renewal appointment was canceled as well. Really frustrating when trying to get healthcare.

Negative experience: Don't know why they have 4.4 stars but listen. I saw Daphne Thomas and she was very unhelpful. She was on her phone during our sessions and had little to no feedback or knowledge to help me. Staff was very unprofessional. The girl at the front desk was always on her phone while inputting my information. I don't want the other person to hear! One of the worst therapists ever!