Saint Luke's Hospital of Kansas City

Fantastic experience: Every one was a good help taking care of me.

Fantastic experience: The care and attention that I received from all of the doctors, nurses, and CNA‘s were absolutely spectacular! I would highly recommend this hospital to anyone.

Positive experience: Just had a major surgery there and I cannot even begin to express my gratitude to every team - from preanesthesia, surgery, post anesthesia, critical care, and stepdown unit. This group saved my life. Forever grateful

Fantastic experience: This is litterally the best hospital I've ever been too. The staff is friendly they take there time with patients and gives them the care they need. I could not be happier with them. Dr. Badwey is absolutely incredible best patient care I've ever seen. 10/10 thank you all And also would like to give a shout out to Nurse kenya on the orthopedic floor she was incredible she took such good care of my wife

Fantastic experience: This hospital is the best hospital I’ve ever been to. Everyone is so kind and very helpful!

Fantastic experience: Saint Luke’s is the best they always Trest me like gold the nurses and doctors are always on there game. I will never go to another hospital. In Kansas City

Fantastic experience: Courteous and professional staff that made everything a breeze. Checked in easily, got accurate directions to lab location on the building and got procedure done. Wonderful customer service.

Negative experience: I scheduled last year at this time for as a new patient for a Dr. Couldn't see me for 6 months. Fine, I waited. The Dr I saw was rough at best and dismissive at worst. Called to schedule a 6 month followup, right after the appt, but to schedule a new Dr. 6 month wait. Not a problem. They just canceled my appt, which happens and I'm not unhappy. Until I call to reschedule, and NONE of their locations have openings for another 6 MONTHS. With family members having to use their services and my experience(s) being really crappy.... this network has been nothing but poor service for everyone I know that has dealt with them.

Negative experience: I had surgery in November and I decided to stay overnight I was seen by Dr Shook’s surgical team on Friday morning and I was ready to be discharged by10:30am I kept asking about being discharged and I was told the staff were waiting for discharge paperwork After waiting 3hours, I decided I was going to leave with or without discharge paperwork and I was very upset that it was taking so long I told the staff at the nurses station that I was leaving in 15 minutes. A nurse came in 15 minutes later and completed the discharge process but not before the remote discharge person came on the speaker and went through the discharge paperwork. This process should NOT HAVE HAPPENED!!!!!! I certainly hope that your discharge procedures improve with other patients !

Fantastic experience: The young lady who performed my Ultra sound on Tuesday morning, November 19th, did an excellent job. I appreciate St. Luke's and the care that I received

Fantastic experience: I had excellent care from the Doctors, medical team and hospital staff. St Luke’s is the place to be if you need medical care

Positive experience: My experience was good and bad, I was scheduled to be induced on November 12, 2024 to have my baby and ended up having to get a C-Section, however I lost so much blood had to get a blood transfusion, I think the doctors, nurses, Anastasia, surgeons did a wonderful job saving my baby and I, how ever I was heavily Sedated on 11/13 by one of the nurses on duty I was giving a shot in my right arm I believe it was Tierney Carley or the nurse that worked the night shift I didn’t get her name, I was asking what was the shot and she said what shot i couldn’t remember anything after that when I came back to my self I noticed my necklace was missing off my neck around 6:30 pm and my fiancé told me he seen it on my neck before he left we looked for it in my bed and in all of my bags it was missing the necklace had diamonds around my deceased mother picture front and back very Sentimental value to me I wish someone would investigate and let me know if someone has it.

Fantastic experience: I was taken into Emergency at St Luke’s following a burst appendix on a transatlantic flight. I spent almost 3 weeks on the 7th floor Intermediate Ward. The care was exemplary. I can’t praise enough the doctors, the nurses, the nursing assistants and other staff who were unfailingly professional, friendly, helpful and sympathetic. Many went out of their way to perform acts of kindness above and beyond. I returned home to the U.K. this week. I’ll never forget the wonderful staff. They are angels, one and all.

Negative experience: I gave birth to my son here the birthing experience was great besides the anesthesiologist kept telling me I wasn't feeling pain when I definitely was, then there was mother and baby that was the worst place on earth made me wish I gave birth somewhere else they made me feel like I was a bad mother, gave my child Tylenol without my knowledge and really just brought me down besides 1 nurce who I would give 5 stars her name was autumn she was the sweetest and always on top of everything made me feel like I was a great mom right off the bat and I'm very lucky she was my nurse multiple days in a row

Fantastic experience: I had my first ever (and hopefully only!) surgery here recently and I could not have asked for a better experience. Everyone I interacted with from the time I was contacted for pre-op info/interview to the time I walked in the door and then finally left was so reassuring and comforting. The entire visit also felt super efficient. I don't want or plan on having another surgery but if it does come up I would not hesitate to return to Saint Luke's KC for care.

Fantastic experience: Only positive experiences at St Luke’s. The care while there was excellent! All the staff we met were great at their jobs, kind and caring. 5 stars aren’t enough more are needed!

Fantastic experience: Everyone was very helpful and professional from the moment I entered. Had very short wait time from checking in through procedure. Thank you

Fantastic experience: Best hospital I have ever been in - staff is very helpful & kind - love my doctor Patt-Rappaport- ⭐⭐⭐⭐⭐⭐

Fantastic experience: Great experience giving birth to my daughter. Thank you to all the nurses, residents, and doctors that took care of me

Fantastic experience: Caring, knowledgeable and compassionate staff. Absolutely amazing experience ❤️

Fantastic experience: I had a very good experience there with my surgery. The RNs were fantastic, professional, kind, and caring. The facility was very clean and comfortable. Drs are the best in the region.

Negative experience: I have been with Saint Lukes hospital on the plaza since I moved to Kansas City in 2020. However, I must warn you, my care with them has gone speeding down hill at an alarming rate. In the last six months, I have lost FIVE of my specialists on my care team. I get a nerve block biweekly to help me manage my chronic pain as well as Vyepti quarterly and plasma infusions, Gammunex-C monthly. I was proud of my team because they have gone above and beyond to help me with my quality of life, My doctors have shown me empathy and support to get me to a place of remission someday. as its all I've been dreaming about Post Covid. I had a large team consisting of ENT, Cardiologist, Neurologist, Immunologist, Primary Care, Pain Management, Pulmonary, Social worker, and a Therapist. Saint Lukes being unable to retain GREAT DOCTORS and Staff has caused me a great deal of pain and suffering. I have reached out to several supervisors at Saint Lukes looking for help and a plan to move forward but am constantly hit with voicemail inboxes. I am needing a team and network I can rely on to work with me and support my quality of life. Unfortunately, with Saint Lukes Plaza being unable to hold onto great doctors my care has fallen apart and put me in a dangerous situation. Sincerely, a casualty of their failed leadership

Fantastic experience: I had my breast reduction surgery with Dr.Jao and his team and everything was perfect. Dr. Jao and his team are kind , attentive, professional, educated , responsive and they listen to you. They made me comfortable and feel seen and heard. They did a great job on my breast. If you are looking here for this type of surgery, you’re looking in the right place.

Fantastic experience: Doctors nurses and all the staff members were very supportive and kind. They paid attention to every small detail of the my health during pregnancy and delivery. Thank you for your generosity.

Positive experience: I am a st Luke’s cancer survivor and what a wonderful group of people to thank cause they all worked together

Fantastic experience: Thank you to all of the nurses and staff that cared for my sister before she passed away. The care provided was exceptional. Especially Colin!!!

Fantastic experience: I already did a review, your work is great but organization lacking. Didn’t have me scheduled for one of my procedures. Delayed me for a time but all in all it was fine.

Fantastic experience: Always ensure high quality patient’s care with the utmost sincerity with impeccable cleanliness and the best expertise and a pleasant experience, thanks to the dedicated doctors and the nursing staff.

Fantastic experience: Everyone was so kind and thoughtful. The nurses on the fourth floor checked on me often and the aids and the cleaning staff were all very friendly. Can’t praise them all enough for They care they gave me. In preop I was checked on and notified of waiting times.

Fantastic experience: Hands down,I was taken great care thru and thru until the very moment I was discharged. I'm thankful too all the staff who was part of taken good car of me!!!

Negative experience: Purely awful. I waited sobbing in a ball for over two hours and yet people that got there smiling and laughing got in within 5 minutes of being there. I asked the receptionist to remove me so I can go to a different hospital, she scoffed and said I was close to getting called back and before I could ask her if it was too late to remove me she called someone on the phone to remove me giving me the ‘one second’ finger with sass. She even got my name wrong.

Fantastic experience: Joseph the RN and Tonya CNA on the fifth floor was so kind to me. They had made sure I was taking care and made my stay at the hospital very comfortable and professional.

Fantastic experience: This place is a life saver and changer. They are the best. They made my life better.

Positive experience: Pretty decent hospital. It's in the middle of being remodeled. The doctors were solid. Parking is absolutely atrocious though.

Fantastic experience: Everything was great all nurses and personnel we caring and very helpful. Great experience

Fantastic experience: Today's visit went smoothly, Front Desk had everything ready and the personnel were super friendly and helpful.

Fantastic experience: Everything went well. I have complete in Dr Winston. Jackelyn, the pre-op nurse was particularly helpful.

Fantastic experience: Saint Lukes is a great group to be with. They are very pleasant and happy. They are concerned about your health. They also keep you informed and are patient with you

Negative experience: The emergency room is completely too slow. Do not go in need of emergency care.

Fantastic experience: One of Amazing staffs. They took real good care of me and my son.. one of the best. 5 stars.

Negative experience: 9/22/24, Negative stars!!! Horrible, inhumane, took my son to ER, asked for help getting him inside, they said they were too short staffed, grown man, in severe pain, sweating, bent over, crying, throwing up, actually laying on the waiting room bathroom floor, 2.5 hours, not one nurse came to check on him never ever called him back, showed no signs of any empathy, Only about 7 people in the waiting room, 2.5 hours later over 30 people and nobody cared, I watched people from the waiting room that could walk going back to rooms, finally called North KC hospital, they said bring him in, they took him straight back, got him on a bed and started pain meds, and doing tests, I wouldn't take any human or anything to that ER ever again, disgusting and uncaring, unbelievable, maybe St Luke's should consider paying their employees more so they can get people to work there!!!!! And maybe they should interview their staff to see why they became a nurse in the first place. What has happened to you, ST LUKES? And yes, he has employer based health insurance!!! Signed, A very unhappy patient's mother!!!

Fantastic experience: I gave birth at St. Luke's in August 2024 and couldn't speak more highly of the staff. As a first time mom, everything was scary and new, and each of my nurses made me feel comforted and safe in their care. I was so sad when every single one of my nurses left for their shift - but then the next shift started and they were just as amazing as the one before. The day I left the hospital, I spent 30 minutes sobbing and I think a lot of that had to do with being sad about leaving the amazing people who had helped me through one of the most amazing experiences of my life. I will forever be grateful to these amazing humans and could not recommend this hospital more! Special shoutout to Veronica & Tammy - the best of the best!

Fantastic experience: Kind, thoughtful, gracious, helpful people -- physicians, nurses, helpers, custodians -- everyone I had contact with. I truly appreciated every one of them.

Fantastic experience: I had an amazing experience at St. Luke’s. The doctors and nurses were so friendly and comforting before, during, and after my procedure. Dr. Ramza is truly an expert, and I’m so thankful for the work he and his team did!

Fantastic experience: Nurses were great and they let me go home the same day with hip replacement. Very difficult finding the surgery check in,

Fantastic experience: From the time I walked through the doors . Everyone was very pleasant and was glad to help me .Check in was easy and fast. They we good with me while getting ready for procedure.After my procedure they were explaining things like what to look for and how to take care of incision .I was asking if I had questions or concerns. I was released knowing everything has been answered

Fantastic experience: St Luke's on the Plaza took very good care of me. I appreciate everything they did. Excellent medical care.

Fantastic experience: Love the hospitality,overall the nurses and doctors were top tier,my first time staying at this hospital delivering my second baby.

Fantastic experience: Wonderful medical professionals! Top knotch program - Hospital at Home. Everything was efficient and effective. Excellent medical care in the comfort our own home.

Fantastic experience: I love St Luke's! I wouldn't consider getting my care at too many other places. Their staff is knowledgeable and friendly every time I go there. They are my hospital for my kidney transplant and care up until that point. I have seen many doctors and they are all top notchh.

Negative experience: Took 11 hrs to be seen. Refused to give me blankets when cold. Receptionist was very rude and exclaimed "they don't have blankets for patients right now". This is extremely outrageous for a hospital to do and definitely needs a evaluation by the state on patient treatment.

Fantastic experience: Outstanding care by my Surgeons, Drs and the nursing staff was amazing. Obviously the food is the down point but least of concerns of being in the hospital.

Fantastic experience: From the time I checked in for surgery to the discharge , I felt very well taken care of. The student nurse, Maddie was especially kind and talked to me the whole time and calmed me. The nurse Emuly came in and told me she was going to be with me through surgery and Sally was especially kind and empathetic and that really scores big with me.

Negative experience: We have been waiting 6+ months for St Luke's KC Plaza records release/compliance. Due to St Luke's games after release regarding records, I would never again ask a KC ambulance to take me to St Luke's KC.

Negative experience: I felt the young lady who did my exam added more pressure than she needed; my breast was sore for two days.

Fantastic experience: I had an incredible experience. All of my nurses/doctors were so friendly and supportive. Hannah was the nurse who was with me for majority of my labor experience and she was truly amazing. She respected all of my wishes, gave me words of encouragement, and made sure I was as comfortable as possible.

Fantastic experience: Great care at St Luke’s. Everyone-admitting staff, pre-op prep, nurses, doctors & discharge nurse were so helpful, pleasant & caring. I was only there overnight but the meals I had were wonderful! Would highly recommend St Luke’s on the Plaza based on my experience there.

Fantastic experience: I have had multiple procedures the last 2 years and my experience at St Luke’s was one of the best. Everyone that cared for me was professional and very caring as well as actually listening to my responses. I want to say to everyone thank you for making my experience as positive as possible it made everything so much better.

Negative experience: Worst ER experience in the country. Bloody bandages spread around the waiting room, fecal matter on the floor and seats. I’ve been waiting 4+ hours to be seen for an inflamed ileostomy and chest pains. Haven’t seen a single employee use disinfectant or even a broom. How much do they pay the AI bots that boost these review scores?!

Fantastic experience: The staff and team that I have begun treatment with have been thee best. I mean great to the 2nd degree. They call and check on me daily. Everything gets handled with ease. Never a moment of doubt that I'm being mistreated. I'm constantly reassured and it just seems like a very smooth ride that im willing to accept and ride along to it as well. Thank you all.

Fantastic experience: My experience at St Luke's on the Plaza was nothing short of exceptional. It might sound strange to say that I had a good time getting my hip replacement, but I actually did. Every staff member--from check in to pre-op nurses, to the docs. to post-op care to checking out at the end of the day--was joyful, attentive, friendly, and a pleasure to be around. The folks there clearly love their jobs, and their skill levels are superb.

Fantastic experience: I have never had to wait past my appointment time. Everyone is so courteous.

Fantastic experience: I had a great experience at St. Lukes, Plaza. Evaluation and consideration of my problem/s were very professional, thorough and comprehensive. The staff were all exceptional.

Fantastic experience: I received excellent care at St. Luke's Hospital before, during and after my surgery. I couldn't have asked for a better nursing staff to attend to my needs during my stay! Thank you to everyone at St. Luke's!

Negative experience: Iam really not happy with this hospital my Dad had surgery in they didn't send him home with pain medication. The pharmacy said it was sent but not with a license doctor with a code. My Dad is in so much pain this the second day what is tge world coming to do they really care about they Patients. I live 600 miles away from my parents come St Luke get it together

Negative experience: DO NOT GO TO ST. LUKE’S. I certainly won’t be returning. Let me tell you about my experience. I called St. Luke’s before my visit to confirm that my yearly preventative care visit would be fully covered. Then I received an unexplained bill, and over the past two months and many, many calls and wasted hours, St. Luke’s bureaucracy has not explained the bill or put me in touch in with someone who can help. Promises to call me back are not kept. People who are supposed to help patients are unreachable. Let me list just some of the issues I’ve had. The billing department will not help me, sending me instead to my doctor’s staff and the Perryman Primary Care business manager. Some of the people in billing were nice, some were very rude. The doctor’s staff have not returned my messages. I am unable to even leave a message with the business manager—the phone rings but no one ever picks up and there is no option to leave a message. I came to the reviews here on Google and saw that some people were directed to a patient advocate. So I tried that. I left a message a week ago and have received no response despite being told I would be contacted within 72 hours. These are just some of the problems I’ve had. This is a totally unacceptable way to treat patients, and I expect a much better, more organized back-office experience from a healthcare institution.

Fantastic experience: I received excellent care while I was in the ICU and when I was moved to the floor several days later. No complaints, only praise. Thank you.

Fantastic experience: I had the best care at Saint Luke's Hospital, Taken cared of by one of their top notch Oncology Surgeon and one of their best Plastic Surgeon. I am on my way to recovery and everything is going well .

Fantastic experience: Dr Knight and his team are amazing as well as the other staff. A great experience!

Negative experience: They can't fixs anyone they do surgery on them 4 times an still have the problem.they are rude here.getting ready to take my son to my hospital.

Positive experience: I was at the hospital for 8 days. By the 4th day, my back was in pain from the HORRIBLE bed. The staff could do nothing. All the beds were the same. On the 4th evening, I switched to the couch in the room and felt relief for the first time. On the 5th day, I contacted Walmart delivery "Spark Driver" to deliver a 10-inch air bed. But "Spark Driver" refused to deliver to my hospital room. I had to ask a relative to pick-up my order. And, when I put the airbed on top of my hospital bed... the RELIEF was a GAME CHANGER. I was able to fully appreciate the excellent care I received from the medical professionals BECAUSE I could think of something other than the pain from my hospital bed. The bed provided by the hospital soured my entire perspective prior to that point . Patients spend 75% of their time in bed but the beds provided by St Lukes are HORRID and PAINFUL. I would not be leaving the hospital feeling that I had received good care, if it were not for the airbed I bought. I do not recommend going to St Lukes on the plaza without buying a low rise airbed.

Fantastic experience: I received great care while in St Luke’s. The doctors, nurses & support staff were knowledgeable, compassionate & caring.

Negative experience: I was held hostage by multiple nurses, a physician, and “security” professionals last night, they apparently comprehend very little in regards to federal jurisdiction. Need to be treated and charged with federal crimes. Failed uphold federal jaw and would not proficiently uphold federal law. Needs to be shut down for federal audit.

Negative experience: I really hate that you have to give even 1 star to this nightmare hospital. I arrived at 1am to their ER and waited SIX hours to be taken back to a room. I reminded them multiple times that I felt like I was going to pass out and it was difficult to breathe. They ignored it. The original nurse neglected to record my blood pressure which apparently was dangerously low. I was unconscious in the ER waiting room when they called me. The nurses all treated me like less than human and collectively dug around in my arm 4 times in the same spot instead of just starting an IV that I TOLD THEM I was going to need. So now i have massive bruises on my arm. I waited an additional 5 hours for their "doctor" to say 10 words to me and discharge me. I never even saw him more than once. No one told me what had happened or what was wrong with me. A nurse gave the excuse that said "sometimes new nurses just forget a step in the triage process." For why they missed taking my BP when I got there. If I could afford to take legal action I absolutely would. This is the worst emergency room in Kansas City. Go to Shawnee Mission and save yourself time along with getting to actually feel like a human being during your stay.

Fantastic experience: I had the pleasure of having two extraordinary nurses Chia Ekch -RN and Dieynaba -NA they went above and beyond their job duties my hope is that the hospital realize what an asset they have working for them at Saint Luke's Plaza Chia Ekch - RN and Dieynaba Diap - NA MY appreciations goes out to both of you!!!

Fantastic experience: Everyone here was wonderful to me, Especially the nursing and patient care staff who tended to me me for a week. No matter how many accidents or what ever they all still made me feel as if it was natural and I was not to blame. I even had one nurse, who was working an extra shift and was not MY nurse, took the time to check on me at the beginning and end of her shift. The care that I received was awesome

Fantastic experience: Our nurses were amazing and caring. Our housekeeper Marthal was so sweet and always smiling she did a fabulous job with the room. Cardiac team is the best

Fantastic experience: I had a gash on my head and went to the ER. They took me in right away. I had the nicest people ever! Very kind, helpful and knowledgeable. I even got a mint and a piece of gum I asked for! A nurse passing by -she doesn’t even work in that dept., heard me a brought me in the mint and then another one of the two nurses that were treating me a piece of gum, not knowing that I’d already gotten the mint! McKenzie was GREAT! Couldn’t have been nicer!

Fantastic experience: As always, I had very good care at my Mammagram on June 18th.

Fantastic experience: Our granddaughter was born here during the Strawberry moon ! Thank you to labor & delivery & maternity staff for their care & expertise. All of them were accommodating and kind. The exit instructions and aftercare were also excellent. We found everyone at St. Luke has an attitude of compassion & service, always willing to give directions and help through every phase of our family's stay.

Positive experience: For the most part, I have always had efficient, knowledgeable, and compassionate skilled medical staff work with me as a patient. I appreciate their genuine concern. instilled as an attribute of a skilled medical team. Thank you Reggie Banks,Sr.

Negative experience: Came to the ER for a GI bleed. Been there for over 5 hours with people going ahead of me. Won't come here again for ER.

Negative experience: THIS PLACE is A JOKE.. ..if you're in REAL NEED of EMERGENCY CARE...you can sit down in the emergency room for up to FIVE HOURS after being checked in ...No one comes out every hour to check on the status of your condition..people are just lefted inside of the waiting room SCREAMING in pain in some cases...TRUMAN ( University Health) is 100 times better than this place.

Fantastic experience: My experience with Saint Luke's Breast Center went very well. From online check in to screening to speaking with health care professionals.

Fantastic experience: everything was perfect as far as the facility is concern. I found it very difficult to sleep. The machine was blowing warm air.

Fantastic experience: I had surgery and had to stay three days. Everyone was pleasant, helpful and very caring. I would recommend this hospital to anyone. It was a very good experience.

Fantastic experience: All the good folks at st. Lukes are great. The procedure results are terrific. Everyone did their jobs with professional care. I was impressed.

Fantastic experience: I enjoyed world class medical care in St Lukes Hospital - Plaza. I had open heart surgery by John R Davis, MD on April 23, 2024. All of my care in ICU and the "post ICU" area, delivered by many different providers (nurses, aides, nurse practitioners, etc), was consistently provided with skill, consideration, and tenderness. I cannot imagine having had my treatment anywhere else! Again I say, World Class Care!

Fantastic experience: I cant complain! The staff and the Radiologist were very nice and professional. I didn’t wait long I was called in 15 min. Since I went in. Happy with Saint Lukes hospital.

Fantastic experience: After being diagnosed with metastatic thyroid cancer in 2021, I left St. Luke's, and now get my care at Menorah Hospital in Overland Park. I did keep going to the St. Luke's Breast Center because they have always given me excellent care in a timely manner, and the Breast Center is only about a half mile from where I live.

Negative experience: Nursing staff in Labor and Delivery, Mommy and Baby side, as well as daytime information booth workers I would give 5 stars...but the overall hospital policy I would give a 1, if that. If you have a baby born after visiting hours they deny the family access. Absolutely insane! We had to fight security and front desk nurses station to get the GRANDMOTHER access to her daughter and new grandson 30 minutes after visiting hours had stopped (baby was born at 7pm visiting hours were over at 8pm). In the 20 plus years our family has been having babies, this was by far the worst experience we've had. Shameful to deny a family a once in a lifetime moment like this.

Fantastic experience: Labor and delivery is absolutely amazing. I had the most amazing doctors and nurses I’ve ever encountered. 10/10 would recommend having your baby here.

Fantastic experience: Ezra and Blake in the neuro ICU were wonderful! They were very attentive, patient and kind with my mother . I couldn't have asked for any better care than what they gave her . Thank you Ezra and Blake.

Fantastic experience: The staff in the Neuro ICU were incredible and the care my husband received was the best. Thank you for taking such great care of him.

Negative experience: The surgeon was 5 stars and that’s about it. I was told I needed to prepay before my surgery. I was charged $3883.01. Turns out they based this on retail price, not insurance plan allowance. I only owed $353.68. After 5 weeks I was refunded $3529.33. My injury was stressful, having surgery is stressful. Having to pay $3883.01 was just icing. I am livid. NEVER again. In the 13 years my husband and I have been going to St Luke’s, we have spent an enormous amount of money and have always paid our balances immediately and in full. To be treated with this level of disrespect is 100% unacceptable. I will be calling to remove our names from mailing lists asking us for donations to the Heart Institute- seriously? And the reply provides a bogus link that isn’t real- concerns? I have no concerns- I simply stated facts. Wimpy, measly attempt to make yourself look better - true sign of loser

Negative experience: The nurses and doctors were great, very kind and helpful. The problem was I was told to be there by 9:00 am and was. We sat for four hours and finally got back to pre op where i sat for another 3 hours. Come to find out my surgery had been changed from 11:00 to 1:30. I WAS NOT NOTIFIED OF THIS or would have made different arrangements. I sat and waited most of day and didn''t get home till 7:00 pm. My son and his girlfriend also waited all day as they did not want to leave me by myself. Needless to say we were not happy . It was not the doctors fault or nurses but scheduling. This is the second time this has happened. The other time was several years back and was with my husband who was in for heart surgery.

Negative experience: I have lost faith and confidence in that ER. Staff is often rude, dismissive, quick to blame me for my health problems, always in a hurry, misogynistic, ego-driven, reluctant to answer my questions, accused me of drug-seeking, talking over me, minimizing my discomfort and pain, showing ZERO compassion and understanding, treating me like a nuisance, downright mean, and judgemental. I read on my discharge papers big errors in my list of medications. Nurse did not even discuss them with me! In the past a nurse has and deleted the ones I am no longer taking, yet they still appear, including one I stopped in 2021. I go there with the hope of at least getting help and leave frustrated, dismayed and in pain. I wonder if these people's training has been adequate and if their personalities are suited for the job.

Positive experience: Nurses are hit and miss whether you get a nice one. Dr Helzberg, my liver doctor makes up for all the other staff. He is very kind, honest and caring. I have seen him 5+years and is absolutely the best doctor ever at St Luke's Plaza.

Fantastic experience: An amazing staff of very caring and knowledgeable individuals who delivered the upmost support both professionally and respectfully. The hospital alone is very beautifully managed and well kept. But the doctors , nurses, surgeons and just everyone on the NeuroScience team did an absolutely wonderful job with my Niece. Thank you all for y’all services. Highly HIGHLY recommend 5⭐️

Fantastic experience: I had surgery a week ago with Dr. Knight. The anesthesiologist, James, Katie, Julianna, Candice, Rachel, Ireland. House keepers Mr. Brian and Nicole. I am missing some names, but in general all the staff took a wonderful care of me :) I am very thankful for all their help!